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NHTSA ID Number: 10051836
Manufacturer Communication Number: 13-001
Summary
PRODUCT UPDATE: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AUDIO AND AUDIO-NAVIGATION UNIT SOFTWARE UPDATE. THIS SOFTWARE UPDATE WILL REPAIR ANY BUGS THAT ARE AFFECTING THE AUDIO AND AUDIO-NAVIGATION UNITS. *KB UPDATED ON 4/22/2013. *KB UPDATED 8/6/13. *PE UPDATED 02/05/2016 *CN
A13-001
August 21, 2015
51788-02200 Version 5
Product Update: Audio and Audio-Navigation Unit Software Update
Supersedes 13-001, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
| Year | Model | Trim | VIN Range |
| 2013 | Accord | ALL | Check the iN VIN status for eligibility |
| 2013 | Crosstour | ALL | Check the iN VIN status for eligibility |
REVISION SUMMARY
All sections were revised, American Honda recommends that you review the entire bulletin.
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the applicable USB or DVD update.
TOOL INFORMATION
NOTE: Make sure not to use the USB for non-navigation vehicles on navigation-equipped vehicles.
| Part Name | Tool Number | Quantity |
| Audio System Update (without navigation) | 07AAZ-T2GA210 | 1 |
| Navigation System DVD Update (with navigation) | 07AAZ-T2GA300 | 1 |
The DVD updates were recently shipped to all dealers. Additional DVD updates are available for purchase through the parts system.
REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY)
NOTE:
- If the vehicle has navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY). If you use the DVD update instead of the USB update device, you may permanently damage the unit.
- If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for the replacement cost.
- Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
- Set the power mode to ON.
- Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
NOTE: The power mode must remain set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio unit will be locked up and you will need to use the RECOVERY PROCEDURE.
- When the System update data detected screen appears, select Yes.
NOTE: If the update is not detected, the vehicle may already have the latest software version installed. Go to step 16 to check the software version.
- Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.
- The notification below will appear on the upper display screen for the duration of the update process.
NOTE:
- The engine does not need to be running, even if it says so on the screen.
- You do not have to oversee the update during this time as no action is needed until the update is loaded.
- The software update will begin. A notification screen loading bar will display on the touch screen.
NOTE: After the loading bar reaches 100%, it will go back to 0% for the second part of the update.
- When the update is complete, the system will reboot to the H screen and the System update data detected screen will reappear.
NOTE:
- Do not remove the USB update device until you set the power mode to OFF because if you do so, the audio unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
- If the battery power was interrupted during the update because the battery died, the engine was started or the power mode was set to OFF, or the update failed, the audio unit may be locked. Go to RECOVERY PROCEDURE.
- Select No, set the power mode to OFF.
- Remove the USB update device and wait at least 1 minute.
- Set the power mode ON.
- When the Region Select screen appears, select OK.
- Select USA/Hawaii/Puerto Rico.
- Select Yes.
The screen below appears momentarily, then the system reboots to the Enter code screen.
- The Enter Code message and keypads screens will appear, although they may not appear at the same time. Wait for both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE: You must wait for both screens to appear before pressing the power button, or you will lock up the unit. If you lock up the unit, go to RECOVERY PROCEDURE.
- Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.
- Select Detail Information & Setting, then select Version.
- Verify that the software was updated to the new version as shown below. If the software is not updated, set the power mode to OFF, and go back to step 2 and repeat the update procedure.
- Make sure the compass, rear camera, and LaneWatch are working properly. If not, reset the compass, rear camera and LaneWatch.
- Move the vehicle to an open area. Start the engine if not already done.
- To enter the In line Diag mode, press and hold the DISP, BACK, and VOL buttons.
- Press and hold the Day/Night button.
- Select Incomplete. The system restarts.
- When the In-Line Diag screen appears, select Start Diag.
- Make sure all the icons turn green.
NOTE: To get all icons to turn green, make sure that you do the following:
- Press the Pick-up button.
- Press the Hang-up button.
- Press the Talk button.
- Snap your fingers in front of the microphone to complete the test.
- Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY)
NOTE:
- If the vehicle does not have navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY). If you use the USB update device instead of the DVD update, you may permanently damage the unit.
- If you accidentally update the wrong vehicle, contact Tech Line; if the audio-navigation or audio unit must be replaced, your dealership may be debited for the replacement cost.
- Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
- Set the power mode to ON.
- Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See
TOOL INFORMATION.
NOTE: The power mode must set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit will be locked up and you will need to use the RECOVERY PROCEDURE.
- The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do not eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both screens will shut off for about 10 seconds and reboot with the update started on both screens. The displays should change to a Notification screen loading bar.
NOTE:
- The engine does not need to be running to do this update, even if it says so on the screen.
- If the No Data screen does not change after about a minute, the software may already be updated. Go to step 10 to confirm the software versions.
NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this time as no action is needed until the update is loaded.
Update Order:
- ERATO
- SH-BOOT
- SH-IPL
- SH-NK
- Utility
- BUuCOM
On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
- When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, set the power mode to OFF.
NOTE:
- You must wait for both screens to appear before setting the power mode to OFF, or you will lock up the unit.
- Do not remove the DVD until you set the power mode to OFF because if you do so, the audio-navigation unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
- The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks up, refer to the RECOVERY PROCEDURE to unlock it.
- Loss of battery power/low voltage
- Engine cranks or starts
- The power mode is set of OFF
- A rewrite failure occurs
- Eject the DVD and wait at least 1 minute.
- Set the power mode to ON. Once both Enter code screen appears, press and hold the power button for 2 seconds until you hear the beep.
- The navigation screen will show the GPS initialization message.
- Press and hold the NAVI,BACK and MENU buttons until the Select Diagnosis Items screen appears.
- Select Detail Information & Setting.
- Select Version.
- Verify that the software was updated to the new version as shown below. Please note the SH-Flash, ERATO IPL and BU uCom APP version information and make sure it matches the table below.
| Software | 2013 Accord | Crosstour (ALL) |
| SH | 3.00.2003 | 3.00.2703 |
| ERATO | 3.00.0001 | 3.00.0001 |
| BU | 3.001 | 3.001 |
| Model | T2AA | TP6X |
NOTE: If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
- Make sure the rear camera and LaneWatch are working properly. If not, reset the rear camera and LaneWatch.
- Move the vehicle to an open area, start the engine if not already done.
- Press and hold the NAVI, BACK, and MENU
- Press and hold the NAVI
- Select Incomplete. The system restarts.
- When the In-line Diag screen appears, select Start Diag.
- Make sure all the icons turn green.
NOTE: To get all the icons to turn green, make sure that you do the following: – Press the Pick-up button.
- Press the Hang-up button.
- Press the Talk button.
- Snap your fingers in front of the microphone to complete the test.
- Delete all paired phones from the vehicle. Make sure service advisor informs the customer that he or she needs to repair his or her phone to the vehicle.
RECOVERY PROCEDURE
- Set the power mode to OFF.
- Make sure the DVD or USB update device is inserted into the CD slot or USB port, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD or USB update device is inserted when the power mode is set back to ON, because when the unit powers up, it will immediately look for the device to start the recovery process.
- Disconnect the negative battery cable first, then disconnect the positive battery cable.
- Short the battery cables together with a jumper wire for 2 minutes.
- Remove the jumper wire, and reconnect the battery cables – positive cable first, then negative.
- Reconnect the battery charger or a fully charged jumper battery.
- Set the power mode to ON.
NOTE: Do not start the engine because starting it interrupts the steady battery power needed to update the audio or the audio-navigation unit.
- Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
- The recovery procedure and software update reload takes about 15–30 minutes, depending on when the update procedure was interrupted.
- The displays may stay blank during this time.
- When the recovery procedure and software update are complete, the Enter code message screen appears. Set the power mode to OFF.
- Remove the DVD or USB update device and wait at least 1 minute.
- Go to REPAIR PROCEDURE to complete the update procedure.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HONDA | ACCORD | 2013 |
| HONDA | CROSSTOUR | 2013 |
9 Associated Documents
Customer Satisfaction Campaigns
CSC-10051836-3345.pdf 186.64KB
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Customer Satisfaction Campaigns
CSC-10051836-5828.pdf 93.811KB
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Customer Satisfaction Campaigns
CSC-10051836-4300.pdf 184.096KB
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Customer Satisfaction Campaigns
CSC-10051836-7510.pdf 221.388KB
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Service Bulletin Document
A13-001
June 21, 2013
SB-10051836-5430.pdf 524.535KB
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Service Bulletin Document
A13-001
August 21, 2015
51788-02200 Version 5
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Customer Satisfaction Campaigns
CSC-10051836-2138.pdf 23.831KB
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Service Bulletin Document
A13-001
March 1, 2013
SB-10051836-6571.pdf 416.055KB
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Service Bulletin Document
A13-001
March 14, 2013
SB-10051836-7957.pdf 434.342KB
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- 【Perfect Performance】: The navigation SD card offers an exceptional navigation experience, delivering enhanced performance and stability. With its advanced map data and navigation algorithms, this SD card ensures precise route guidance, enabling you to reach your destination accurately and efficiently.
- 【Upgraded Function】: The latest 2023 A14 navigation SD card can provide accurate navigation search and positioning, updated A4 to A13 and other map databases, with the United States, Canada and Mexico coverage. Your navigation system creates map updates, and the updated map optimizes landmarks, lanes, and other functions.
- 【Easy Installation】: It is very easy to Install the navigation SD card. Simply insert the SD card into the designated slot in your vehicle's navigation system and follow the intuitive instructions. The hassle-free installation process allows you to start enjoying top-quality navigation services in no time.
- 【Large Compatibility】: Compatible with f150 (2013-2015), Super Duty f250/350/450 (2013-2015), Escape (2013-2015), C-Max (2013-2015). Applicable to Mkc (2015), Mks (2013-2015), Mkt (2013-2015), Mkx (2011-2015), Mkz (2013-2016), Navigator (2015), and more.
- 【Warm Tips】: Your vehicle's sync system may need to be upgraded to the latest version to work with the latest SD card. Card will not work in vehicles where navigation was not originally equipped. This only work on sync systems that use an card for navigation.
- 【Professional GPS Navigation】 NAVRUF 9 inch Touch Screen GPS Navigation for Car and Truck Motorhome & RV.(1) You can Customize Route According to Your Vehicle’s Weight, Length, Height and Width, Avoid Roads with Width/Height/Weight Restrictions (2) Intelligent Route Planning Fast & Economical. (3) Fast & Accurate GPS Tracking.
- 【USA EDITION 2024 + LIFETIME MAP UPDATES】The Latest Maps for the USA, Canada and Mexico & comes with lifetime map updates for any future road changes and NEW roads *100% no subscriptions or sim cards required, be careful of devices that have unadvertised hidden fees!*
- 【9inch BIG screen for truck】: NAVRUF brings a 9-inch high-resolution and large screen, HD display providing clearer viewing for poor eyesight, can be seen in bright sunlight, say goodbye to silly sunshades, upgraded internal memory 3x faster buffering.
- 【REAL VOICE NAVIGATION】: Choose from a selection of voices that will provide you turn by turn voice navigation. Real man or woman voice broadcast you don’t have to look on the GPS screen all the time. It makes your driving safer, reduce fatigue driving, away from the ticket. Other Security Alert Types: Average Speed Camera, Red Light Camera ,Railway Crossing, High Accident Zone,City Entry Piont, Dangerous Area etc.
- 【Professional Solution】NAVRUF GPS navigation supply regular maps upgrades and any question inquiry. USA local brand, established professional technician team in the United States, have been recognized by our customers.
- 【Convenient for Driving】: With this small SD card, you can travel freely in unfamiliar road environments without worrying about getting lost, enhancing the navigation experience. You can reach your destination accurately and time-saving according to the route statistics. Please note: The product description section of this page indicates which specific car models it is suitable for. Please check carefully before placing an order.
- 【Practical Function】: Large storage capacity, maps including the United States, Canada, Mexico, Puerto Rico, the Virgin Islands, the Bahamas road map, and includes real-time speed limit notification, so you can easily choose the best route to your destination. You can see the location of ATMs, restaurants, gas stations, motels and other stores.
- 【Easy Installation】: The installation procedure for this SD card is very simple, you need to install it with the engine off. First, you need to remove any existing card, insert a new Micro SD card, and power on the engine. Once inserted, the installation sequence will start automatically; all you need to do is follow the on-screen instructions.
- 【Compatibility】: Compatible with GLA 250, SLC 300, CLA 250, CLS 400, CLS 550, C200, C250, C300, C350e, C400, C450, C43, C63, AMG 63 S, GLC 300, GLC 43, GLC 300, AMG CLS63 S, E250, E350, E400, AMG E63, AMG E63 S, E400, E550, etc.
- 【Note】: OEM Part Number: A2189068403. This navigation SD card is only compatible with NTG5 AUDIO 20 (code 522) system. This navigation SD card can only be used in 1 vehicle, after installation, the card will be locked with the vehicle, please check the compatibility before purchase.
- 🚗【Wireless Apple Carplay & Android Auto】Enjoy the convenience of wireless CarPlay and Android Auto, eliminating the need for a USB connection. Access functions such as Maps, Music, and Calls directly in your car, and sync data from apps like Goo-gle/Waze Maps, Spotify, iTunes, etc., for online use. (Note:If your phone is the latest IOS or Android version, there may be incompatibility, you need to contact us to update the firmware)
- 💗💗【Stereo Configuration & Applicable Car Models】Android system,10.1 inch 2.5D 1080P HD touch screen,2G RAM+64G ROM,offline/online GPS navigation,Wifi connection,RDS/FM radio,two USB,16 EQ adjustable,with waterproof HD rear view camera,support Android/IOS smartphone mirror link,steering wheel control.This double din radio is perfectly suitable for Honda Civic 2006 2007 2008 2009 2010 2011 stereo radio,and no need to purchase additional accessories.
- 🚗【GPS & WiFi & Hands-Free Calling & FM Radio】Our car play radio built-in GPS receiver and WiFi connectivity, enabling both online and offline navigation, internet browsing, and access to various applications such as GPS Maps, YouTube, TikTok, Spotify, and more. Stay connected while driving with incoming and outgoing calls, address book sync, and mobile phone music playback. Additionally, transmit music to your car stereo through FM and enjoy your favorite radio stations.
- 🚗【Car Radio Configuration】Our newly upgraded car radio features a high-resolution 1080x600 IPS capacitive touchscreen, delivering vivid and detailed colors on a larger screen compared to the original. Additionally, it is equipped with a powerful octa-core processor to ensure smooth and seamless operation. With a 64GB storage capacity, you can conveniently browse and download your desired apps during your journey.
- 🚗【Backup Camera & MirrorLink & SWC】①Reversing Assistance: The package includes an AHD rear camera to provide essential assistance when backing up. ②Mirror Link: Compatible with Android and iOS smartphones, allowing you to mirror your phone's screen on the radio's display, enabling access to your phone's apps, music, videos, and more through the radio. ③Steering Wheel Controls: Enjoy hands-on control of calls, volume adjustments, and music track changes for a safer driving experience.
- 🚙【Applicable Car Models + Upgraded Android 13 1GB+32GB】This Upgraded Android car stereo 13 fits for Honda CRV 2012 2013 2014 2015 2016. Before making a purchase, please confirm your car’s model. For Honda CRV carplay radio with Android system, and Upgraded configuradion of 1GB RAM+32GB ROM, you can enjoy a smooth and responsive user experience. Thousands of apps you want can be downloaded from music to games, faster than you can imagine. AHD backup camera and Mic are included
- 🚙【Wireless Apple Carplay + Android Auto】 For Honda CRV radio with wireless Apple CarPlay and Android Auto function [use Zlink App] with wireless/wired connection via Bluetooth and WiFi or USB cable, allowing you to access your favorite apps, navigate with ease, make hands-free calls, and enjoy music, all from the comfort of your car. Upgrade your driving experience with our for Honda CRV android radio.
- 🚙【GPS Navigation + WiFi Connect】Head Unit for Honda CRV 2012-2016 comes with built-in offline map APK "Here We GO" of North America in double din stereo. This for Honda CRV carplay radio also support online map, after connecting WiFi or hotspot, you can use online GPS Navigation at anywhere, download APP from play store, and enjoy surfing internet, watch online video on carplay radio.
- 🚙【Bluetooth + FM/RDS/HiFi Radio】For Honda CRV radio with Bluetooth, you can answer/make calls and be hands-free without distractions via bluetooth. Built-in clear mic and equipped with external mic jack in RCA cable. Bluetooth wireless audio stream allows you to enjoy a superior music listening experience! With 18 preset station,you can listen to your favorite programs at any time. HiFi with 16 bands EQ with different default styles( Rock, Pop Jazz, Classic ) for your choice.
- 🚙【AHD Backup Camera + SWC】This car stereo for Honda CRV with backup camera supports rear view image input. 170-degree ultra-wide angle, waterproof design. The screen automatically switches when vehicle is reversing, improving safety. Support the steering wheel control of the original car. After correct wiring, learn the steering wheel buttons then you can use the steering wheel control function, more convenient.
- ✅Plug and Play for 2003 Honda Accord Radio, 2004 Honda Accord Radio, 2005 Honda Accord Radio, 2006 Honda Accord Radio, and 2007 Honda Accord Radio. Works with dual & single zone A/C, has built-in Canbus decoder
- ✅Honda Accord Android Stereo with Android system+Quad Core+1G+32G Memory, ensure faster running, smoother operation. 10.1 Inch touch screen radio, 1024 x 600 resolution, power: 12V DC, max output: 4*45w, support Amplifier/Subwoofer/RCA reversing video
- ✅for Honda Accord car radio with with GPS+WiFi+Bluetooth+FM, Bluetooth for hands-free calling, phonebook loading. You can listen to real time station. WiFi receiver makes it possible to install apps, watch vidoes and more! Support online and offline maps, you need to download the offline maps manually
- ✅2007 Honda accord android stereo supports car steering wheel control, comes with plug and play wire harness, you can play/pause/ adjust the volume. If your car uses the digital CANBUS data signal, you need to find applicable digital-to-resistive converter or an external wired steering wheel control to retained it
- ✅ Android car radio for honda accord navigation supports phone link for most Android/iOS system (Not compatible with Samsung phones). Support Brightness adjustment, wallpaper setting and EQ setting. We prepare a little gift for you in the package: A backup camera and external microphone
- 【Android 13 for Honda Odyssey】10.1 inch capacitive touch screen Android 13 for Honda Odyssey 2005-2010(⚠️NOT compatible with the original car with navigation and large colour screen), comes with all the accessories needed for installation, no need to purchase additional supplies. The Android car radio has built-in 1GB RAM and 32GB ROM, ensuring smooth operation and enough space to download popular applications.
- 【Wireless and Wired Carplay & Android Auto& Mirror Link】This Android car stereo supports wireless and wired carplay and android auto via Bluetooth or USB Cable, easy to access to your phone like gps navigation, messages, making calls, watching videos and using some social apps, etc. Mirror link can display all the apps of your phone on the radio. Just open "ZLINK" and follow the tips on the screen to realize these function. ( Note: May not be compatiable with Samsung and Huawei.)
- 【GPS Navigation & WiFi】The car radio has a built-in offline map "Here we go", and online maps can be realized when connected to a wifi hotspot. You need to download data when using offline maps for the first time. Supports WiFi connection, you can download any of your favorite apps in the app store, such as youtube, Facebook, Twitter, etc.
- 【Bluetooth & FM RDS &EQ HiFi】Multiple music playback formats to make your journey more interesting. Support FM/RDS with 18 preset stations, listen to traffic, weather and radio information anytime, anywhere; Support bluetooth music, wirelessly sync your phone's private song list; Support USB loading music; Equipped with kinds of sound effects like pop, rock, soft, classical, etc, Hi-Fi function, acoustic sound reproduction.
- 【Backup Camera & SWC】 Equipped with a high-definition reversing camera with night vision function and 170° wide angle, it can provide clear and vivid images even at night. When the vehicle is in reverse gear, the screen will automatically display the reversing image. Supports steering wheel control, allowing you to control the functions you want without taking your hands off the steering wheel, helping you drive safely.
- Mirror Link: Wireless for IOS; Wired for Android, allow you to play your phone screen on its display;
- Other Functions: Navigation, Video, Music, BT, Wifi, Steering wheel control(SWC)... There are plenty of other functions. Based on the powerful Android system and hardware, it has the ability to expand far beyond OEM equipment, allowing your car to connect the world through the Internet;
- Stability: With years of production and sales experience, we continuously collect customer opinions and suggestions to continuously improve the production process and gradually improve the quality of components. At the same time, we constantly keep up with the times and install user-friendly apps for our products, making them stable and user-friendly;
- Warranty & Notes: One year warranty; After-sales are guaranteed, if you have any questions, please contact the seller for support at the first time; your consultation is always welcomed;
- Suitable For Honda Civic 2004 2005 2006 2007 2008 2009 2010 2011, if Applicable
- 【Model & Configuration】10.1 inch touchscreen car stereo, compatible with Honda Accord 7th generation 2003-2007 version, comes with all accessories, no need to buy separately. Powered by Android 13 to ensure smooth operation.Built-in 1GB RAM and 32GB ROM provide plenty of storage space for you to download/use some popular apps.2.5D touch screen with 1080P clarity to watch clear and vivid videos.
- 【Wireless and Wired Carplay & Android Auto& Mirror Link】This Android car stereo supports wireless and wired carplay and android auto via Bluetooth or USB Cable, easy to access to your phone like gps navigation, messages, making calls, watching videos and using some social apps, etc. Mirror link can display all the apps of your phone on the radio. Just open "ZLINK" and follow the tips on the screen to realize these function. ( Note: May not be compatiable with Samsung and Huawei.)
- 【GPS Navigation & WiFi】The car radio has a built-in offline map "Here we go", and online maps can be realized when connected to a wifi hotspot. You need to download data when using offline maps for the first time. Supports WiFi connection, you can download any of your favorite apps in the app store, such as youtube, Facebook, Twitter, etc.
- 【Bluetooth & FM RDS &EQ HiFi】Multiple music playback formats to make your journey more interesting. Support FM/RDS with 18 preset stations, listen to traffic, weather and radio information anytime, anywhere; Support bluetooth music, wirelessly sync your phone's private song list; Support USB loading music; Equipped with kinds of sound effects like pop, rock, soft, classical, etc, Hi-Fi function, acoustic sound reproduction.
- 【Backup Camera & SWC】 Equipped with a high-definition reversing camera with night vision function and 170° wide angle, it can provide clear and vivid images even at night. When the vehicle is in reverse gear, the screen will automatically display the reversing image. Supports steering wheel control, allowing you to control the functions you want without taking your hands off the steering wheel, helping you drive safely.
- 🚗【GPS Navigation WiFi and Bluetooth Function】The car stereo has built-in Wi-Fi and GPS, supports online maps such as Google Maps, Waze and Here Maps, shares hotspots through your phone, and can also download offline maps in the app store. Built-in Bluetooth supports hands-free answering and making calls and smart music playback, these features make your driving easier and more enjoyable.
- 🚗【Built-in Wireless Carplay and Android Auto】This Cocheparts car stereo comes with built-in Apple Carplay and Android Auto, making it easy to integrate your smartphone with Wireless or Wired Carplay and Android Auto features, allowing you to make calls, play music access map navigation, voice control, and more for a completely hands-free, safe drive.
- 🚗【Android Car Radio Multimedia Player】Car play radio has the latest Android 13.0 operating system 2GB (RAM)+32GB (ROM), powerful 4 core processor, HD 10 inch capacitive touch screen with 1024*600 resolution, bigger and clearer screen, giving you a wonderful visual experience.
- 🚗【Android Car Stereo Vehicle Applicable Models】Car stereo and rear view backup camera is suitable for Honda Odyssey 2009-2014 with 10 inch HD capacitive touch screen radio.
- 🚗【Excellent Service】If you have any questions, please feel free to contact our Amazon customer service and we will do our best to solve them for you.
Last update on 2024-04-22 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2015 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 12
Service Bulletin 13-001
August 21, 2015 51788-02200 Version 5
Product Update: Audio and Audio-Navigation Unit Software Update
Supersedes 13-001, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2013
Accord
ALL
Check the iN VIN status for eligibility
2013
Crosstour
ALL
Check the iN VIN status for eligibility
REVISION SUMMARY
All sections were revised, American Honda recommends that you review the entire bulletin.
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the applicable USB or DVD update. SB-10051836-6022
Page 2 of 12
TOOL INFORMATION
NOTE: Make sure not to use the USB for non-navigation vehicles on navigation-equipped vehicles.
Part Name
Tool Number
Quantity
Audio System Update (without navigation)
07AAZ-T2GA210
1
Navigation System DVD Update (with navigation)
07AAZ-T2GA300
1
The DVD updates were recently shipped to all dealers. Additional DVD updates are available for purchase through the parts system.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number
Description
Flat Rate Time
Template ID
Failed Part Number
0535A1
Update the audio or audio-navigation system software.
0.3 hr
13-001A
39542-T2A-A91
Defect Code: 5HG00
Symptom Code: S8400
Skill Level: Repair Technician
REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY)
NOTE:
• If the vehicle has navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY). If you use the DVD update instead of the USB update device, you may permanently damage the unit.
• If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for the replacement cost.
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Set the power mode to ON.
Page 3 of 12
3. Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
NOTE: The power mode must remain set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio unit will be locked up and you will need to use the RECOVERY PROCEDURE.
4. When the System update data detected screen appears, select Yes.
NOTE: If the update is not detected, the vehicle may already have the latest software version installed. Go to step 16 to check the software version.
5. Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.
Page 4 of 12
6. The notification below will appear on the upper display screen for the duration of the update process.
NOTE:
• The engine does not need to be running, even if it says so on the screen.
• You do not have to oversee the update during this time as no action is needed until the update is loaded.
7. The software update will begin. A notification screen loading bar will display on the touch screen.
NOTE: After the loading bar reaches 100%, it will go back to 0% for the second part of the update.
8. When the update is complete, the system will reboot to the H screen and the System update data detected screen will reappear.
NOTE:
• Do not remove the USB update device until you set the power mode to OFF because if you do so, the audio unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
• If the battery power was interrupted during the update because the battery died, the engine was started or the power mode was set to OFF, or the update failed, the audio unit may be locked. Go to RECOVERY PROCEDURE.
9. Select No, set the power mode to OFF.
10. Remove the USB update device and wait at least 1 minute.
11. Set the power mode ON.
12. When the Region Select screen appears, select OK.
Page 5 of 12
13. Select USA/Hawaii/Puerto Rico.
14. Select Yes.
The screen below appears momentarily, then the system reboots to the Enter code screen.
15. The Enter Code message and keypads screens will appear, although they may not appear at the same time. Wait for both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE: You must wait for both screens to appear before pressing the power button, or you will lock up the unit. If you lock up the unit, go to RECOVERY PROCEDURE.
Page 6 of 12
16. Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.
17. Select Detail Information & Setting, then select Version.
18. Verify that the software was updated to the new version as shown below. If the software is not updated, set the power mode to OFF, and go back to step 2 and repeat the update procedure.
Page 7 of 12
19. Make sure the compass, rear camera, and LaneWatch are working properly. If not, reset the compass, rear camera and LaneWatch.
• Move the vehicle to an open area. Start the engine if not already done.
• To enter the In line Diag mode, press and hold the DISP, BACK, and VOL buttons.
• Press and hold the Day/Night button.
• Select Incomplete. The system restarts.
• When the In-Line Diag screen appears, select Start Diag.
• Make sure all the icons turn green.
NOTE: To get all icons to turn green, make sure that you do the following:
– Press the Pick-up button.
– Press the Hang-up button.
– Press the Talk button.
– Snap your fingers in front of the microphone to complete the test.
20. Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY)
NOTE:
• If the vehicle does not have navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY). If you use the USB update device instead of the DVD update, you may permanently damage the unit.
• If you accidentally update the wrong vehicle, contact Tech Line; if the audio-navigation or audio unit must be replaced, your dealership may be debited for the replacement cost.
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Set the power mode to ON.
Page 8 of 12
3. Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See TOOL INFORMATION.
NOTE: The power mode must set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit will be locked up and you will need to use the RECOVERY PROCEDURE.
4. The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do not eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both screens will shut off for about 10 seconds and reboot with the update started on both screens. The displays should change to a Notification screen loading bar.
NOTE:
• The engine does not need to be running to do this update, even if it says so on the screen.
• If the No Data screen does not change after about a minute, the software may already be updated. Go to step 10 to confirm the software versions.
NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this time as no action is needed until the update is loaded.
Page 9 of 12
Update Order:
1. ERATO
2. SH-BOOT
3. SH-IPL
4. SH-NK
5. Utility
6. BUuCOM
On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
5. When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, set the power mode to OFF.
NOTE:
• You must wait for both screens to appear before setting the power mode to OFF, or you will lock up the unit.
• Do not remove the DVD until you set the power mode to OFF because if you do so, the audio-navigation unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
• The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks up, refer to the RECOVERY PROCEDURE to unlock it.
– Loss of battery power/low voltage
– Engine cranks or starts
– The power mode is set of OFF
– A rewrite failure occurs
7. Eject the DVD and wait at least 1 minute.
8. Set the power mode to ON. Once both Enter code screen appears, press and hold the power button for 2 seconds until you hear the beep.
9. The navigation screen will show the GPS initialization message.
Page 10 of 12
10. Press and hold the NAVI,BACK and MENU buttons until the Select Diagnosis Items screen appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new version as shown below. Please note the SH-Flash, ERATO IPL and BU uCom APP version information and make sure it matches the table below.
Software
2013 Accord
Crosstour (ALL)
SH
3.00.2003
3.00.2703
ERATO
3.00.0001
3.00.0001
BU
3.001
3.001
Model
T2AA
TP6X
NOTE: If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
Page 11 of 12
14. Make sure the rear camera and LaneWatch are working properly. If not, reset the rear camera and LaneWatch.
• Move the vehicle to an open area, start the engine if not already done.
• Press and hold the NAVI, BACK, and MENU buttons.
• Press and hold the NAVI Button.
• Select Incomplete. The system restarts.
• When the In-line Diag screen appears, select Start Diag.
• Make sure all the icons turn green.
NOTE: To get all the icons to turn green, make sure that you do the following:
– Press the Pick-up button.
– Press the Hang-up button.
– Press the Talk button.
– Snap your fingers in front of the microphone to complete the test.
15. Delete all paired phones from the vehicle. Make sure service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
RECOVERY PROCEDURE
1. Set the power mode to OFF.
2. Make sure the DVD or USB update device is inserted into the CD slot or USB port, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD or USB update device is inserted when the power mode is set back to ON, because when the unit powers up, it will immediately look for the device to start the recovery process.
• Disconnect the negative battery cable first, then disconnect the positive battery cable.
• Short the battery cables together with a jumper wire for 2 minutes.
• Remove the jumper wire, and reconnect the battery cables – positive cable first, then negative.
3. Reconnect the battery charger or a fully charged jumper battery.
Page 12 of 12
4. Set the power mode to ON.
NOTE: Do not start the engine because starting it interrupts the steady battery power needed to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
• The recovery procedure and software update reload takes about 15–30 minutes, depending on when the update procedure was interrupted.
• The displays may stay blank during this time.
6. When the recovery procedure and software update are complete, the Enter code message screen appears. Set the power mode to OFF.
7. Remove the DVD or USB update device and wait at least 1 minute.
8. Go to REPAIR PROCEDURE to complete the update procedure.
**************************************************************************************************************
6 of 6 13-001
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2013 Accord involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Example of Customer Letter
CSC-10051836-2138
**************************************************************************************************************
(g)I-ION’D.A.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
March 2014
Product Update: Audio and Audio-Navigation Unit Software Update
Dear Accord and Crosstour Owner:
This letter is to notify you of a product update on your Accord and Crosstour.
What is the reason for this notice?
On some 2013 Accord and Crosstour vehicles, the software will need to be updated for your audio or
audio-navigation unit that will repair several known audio, HandsFreelink, and navigation system bugs.
What should you do?
Contact any authorized Honda dealer for an appointment to have your vehicle updated. This work will be
done free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2013 Accord/Crosstour involved in this
product update. If this is not the case, or the name/address information is not correct, please complete and
sign the Information Change Card and return it in the enclosed postage-paid envelope. We will then
update our records.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy of this notice to
the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
Honda Automobile Customer Service 800-999-1009, and select option 4. You can also locate a dealer
on line at Hondacars.com, or please contact your local Honda dealer.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Marzo del 2014
Actualizaci6n de producto: Actualizaci6n del programa de la unidad de audio y Audio-Navegaci6n
Estimado propietario de un Honda Accord y Crosstour:
Esta carta tiene la intenci6n de notificarle sabre una actualizaci6n de producto en su Accord y Crosstour.
lCual es el motivo de esta notificaci6n?
En algunos vehfculos Accord y Crosstour 2013, el programa de la unidad de audio o audio-navegaci6n
necesitara ser actualizado el cual reparara diversos defectos conocidos del sistema de audio,
HandsFreelink y navegaci6n.
l Que debe hacer?
Comunfquese con cualquier concesionario Honda autorizado para coordinar una cita para actualizar su
vehfculo. Este trabajo se realizara sin costo alguno.
Que debe hacer si considera que esta notificaci6n es err6nea
Nuestros registros muestran que usted es el propietario o arrendador actual de un vehfculo
Accord/Crosstour 2013 el cual forma parte de esta actualizaci6n de producto. Si no es el caso, o si la
informaci6n de nombre/direcci6n no es correcta, por favor complete y firme la Tarjeta de Cambia de
lnformaci6n anexa y devuelvala con el sabre con el porte pre-pagado. Con esto actualizaremos nuestros
registros.
lnformaci6n para el arrendador
Si usted es el arrendador del vehfculo que recibe esta notificaci6n de actualizaci6n de producto, por favor
envie una copia de esta notificaci6n al arrendatario dentro de los siguientes 10 dfas.
Si tiene preguntas
Si tiene preguntas acerca de esta notificaci6n o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comunfquese con Atenci6n al Cliente de Autom6viles Honda al
1-800-999-1009 y seleccione la opci6n 4. Usted tambien puede ubicar un concesionario en lfnea en
Hondacars.com o por favor comunfquese con su concesionario Honda local.
Le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta actualizaci6n de
producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETIN DE SERVICIO #13-001 S84
PLEASE DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION
NUMBER 1HGCR3F85DA015175 S84
1111111111111111111111111111111 IIHI llll lllll 111111111111111 111111111111111 llli 111111111 1111
********** AUTO**MIXED AADC 926
1 •• 1,11• 1111•••111 •• 111 11111•111•11 11111 11 111• 111111111•111••1•1•
SARAH MINGE
110 PARKER DR
SPRINGBORO, OH 45066-1336
T PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE T — – — — — — — ———- – —– ——- – — —- —— – – —— – ————– ·
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
1 HGCR3F85DA01 5175
SARAH MINGE
110 PARKER DR
SPRINGBORO, OH 45066-1336
I no longer own the vehicle. It was:
D Sold(pririt name and address of new owner on reverse, if known)
□ Exported
□ Destroyed
□ Stolen
□ Lease expired, vehicle returned.
□ Other:
◄ VEHICLE IDENTIFICATION NUMBER S84
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Nota:
Si usted necesita esta
informaci6n en espaiiol por
favor comuniquese con
Servicio al Cliente al
800-999-1009 y seleccione la
opci6n 4.
Signature: X Date: _____ _
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
1111111 IHll 111111111 !111111111!1111111111111111111111111111111111111111111! 111111111111111 IIIII IIII IIII
INFORMATION CHANGE CARD
D New owner information
D My name or address has changed
I I I I I I I I I I I I I I I I I I I I I I I I I I I ICJ NAME (LAST, FIRST) INITIAL
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I ADDRESS
I I I I I I I I I I I I I I I ■ I ■ I I I I 1-1 I I I I CITY STATE ZIP I I I I I I I I I I I I I I I I ■~1~,~,~-,~l~l~l~-1~1~1~1~1
EMAIL ADDRESS PHONE
**************************************************************************************************************
(g)HONDA
June 2014
RE: 2013 Crosstour
Dear Honda Crosstour Owner:
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to
the address card for the affected VIN. In some vehicles, the software for your audio or
audio-navigation unit will need to be updated to repair several known audio, HandsFreelink, and
navigation system bugs.
What should you do?
Please contact any authorized Honda dealer to have your vehicle updated. This work will be
done free of charge.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
American Honda’s customer service at 800-999-1009 and select option 4. You may also find this
information at www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Junia del 2014
RE: Crosstour 2013
Estimado propietario de un vehiculo Honda Crosstour:
lCual es el motivo de esta notificaci6n?
Nuestros registros indican que no se ha completado una ACTUALIZACION DE PRODUCTO en
este vehiculo; consulte la tarjeta de direcci6n para ver el VIN afectado. En algunos vehiculos, el
programa de la unidad de audio o audio-navegaci6n necesitara ser actualizado; la actualizaci6n
reparara diversos defectos conocidos en el sistema de audio, el sistema de enlace manes libres
(HandsFreelink) y el sistema de navegaci6n.
lQue debe hacer?
Par favor comuniquese con cualquier concesionario Honda autorizado para actualizar su
vehiculo. Este trabajo se realizara sin costo a/guno.
Si tiene preguntas
Si tiene preguntas acerca de este aviso o necesita asistencia para ubicar un concesionario,
comuniquese con el grupo de servicio al cliente de American Honda al 800-999-1009 y
seleccione la opci6n 4. Usted tambien puede encontrar esta informaci6n en
www.Hondacars.com.
Le pedimos disculpas par cualquier inconveniente que pueda haberle causado esta
actualizaci6n de producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
AVISO: Si este es un vehiculo arrendado, por favor envie esta notificaci6n al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETiN DE SERVICIO
#13-001 S84
(g)HONDA
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
;,f,EEH~~~~CATION XXXXXXXXXXXXXXXXX
NUMBER
IMPORTANT: PRODUCT ADVISORY NOTICE
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER S84
llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll~IIIIIII
3/0001010
Liza Copeland
344 E Realty St.
Carson, CA 90745-5937
•1111• 1•1l1••1 11 1111l•11•1•111•• 111••111•111•111l1•1•1 11111•1••1•
**************************************************************************************************************
8 of 8 13-001
6. When the recovery process is complete, the Enter
code message and keypad screens (with
navigation) or the System update data detected
screen (without navigation) appear. Press the
engine START/STOP button to select the OFF
mode.
NOTE: Select No on the System update data
detected screen (without navigation) before
selecting the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to the applicable REPAIR PROCEDURE to
Complete the update process:
• For Vehicles with Navigation (with Touch
Screen), go to step 8.
• For Vehicles without Navigation (with Touch
Screen), go to step 11.
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2013 Accord involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Example of Customer Letter
CSC-10051836-5828
**************************************************************************************************************
(g)HONDA
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
;,f,EEH~~~~CATION XXXXXXXXXXXXXXXXX
NUMBER
IMPORTANT: PRODUCT ADVISORY NOTICE
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER S84
llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll~IIIIIII
3/0001010
Liza Copeland
344 E Realty St.
Carson, CA 90745-5937
•1111• 1•1l1••1 11 1111l•11•1•111•• 111••111•111•111l1•1•1 11111•1••1•
(g)HONDA
June 2014
RE: 2013 Crosstour
Dear Honda Crosstour Owner:
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to
the address card for the affected VIN. In some vehicles, the software for your audio or
audio-navigation unit will need to be updated to repair several known audio, HandsFreelink, and
navigation system bugs.
What should you do?
Please contact any authorized Honda dealer to have your vehicle updated. This work will be
done free of charge.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
American Honda’s customer service at 800-999-1009 and select option 4. You may also find this
information at www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Junia del 2014
RE: Crosstour 2013
Estimado propietario de un vehiculo Honda Crosstour:
lCual es el motivo de esta notificaci6n?
Nuestros registros indican que no se ha completado una ACTUALIZACION DE PRODUCTO en
este vehiculo; consulte la tarjeta de direcci6n para ver el VIN afectado. En algunos vehiculos, el
programa de la unidad de audio o audio-navegaci6n necesitara ser actualizado; la actualizaci6n
reparara diversos defectos conocidos en el sistema de audio, el sistema de enlace manes libres
(HandsFreelink) y el sistema de navegaci6n.
lQue debe hacer?
Par favor comuniquese con cualquier concesionario Honda autorizado para actualizar su
vehiculo. Este trabajo se realizara sin costo a/guno.
Si tiene preguntas
Si tiene preguntas acerca de este aviso o necesita asistencia para ubicar un concesionario,
comuniquese con el grupo de servicio al cliente de American Honda al 800-999-1009 y
seleccione la opci6n 4. Usted tambien puede encontrar esta informaci6n en
www.Hondacars.com.
Le pedimos disculpas par cualquier inconveniente que pueda haberle causado esta
actualizaci6n de producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
AVISO: Si este es un vehiculo arrendado, por favor envie esta notificaci6n al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETiN DE SERVICIO
#13-001 S84
SEOCONTENT-END
hi, im honda accord user. my accord 2013 generation. my accord accidentally i touch “version download at developer mode” an then stuck at “Program Update Started”. i can’t get out from the notice, i don’t have Honda DVD Update, how i get out or cancel Program Update Started Notice. please help me
I would try the RECOVERY PROCEDURE.
Same problem with my accord.did you get any solution.if any plz email me
Info.alfawing@gmail.com
Thanks
Hi. Have you found a solution to your problem? I have the same problem too.