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NHTSA ID Number: 10051836
Manufacturer Communication Number: 13-001
Summary
PRODUCT UPDATE: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AUDIO AND AUDIO-NAVIGATION UNIT SOFTWARE UPDATE. THIS SOFTWARE UPDATE WILL REPAIR ANY BUGS THAT ARE AFFECTING THE AUDIO AND AUDIO-NAVIGATION UNITS. *KB UPDATED ON 4/22/2013. *KB UPDATED 8/6/13. *PE UPDATED 02/05/2016 *CN
A13-001
August 21, 2015
51788-02200 Version 5
Product Update: Audio and Audio-Navigation Unit Software Update
Supersedes 13-001, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
| Year | Model | Trim | VIN Range |
| 2013 | Accord | ALL | Check the iN VIN status for eligibility |
| 2013 | Crosstour | ALL | Check the iN VIN status for eligibility |
REVISION SUMMARY
All sections were revised, American Honda
recommends that you review the entire bulletin.
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the applicable USB or DVD update.
TOOL INFORMATION
NOTE: Make sure not to use the USB for non-navigation vehicles on navigation-equipped vehicles.
| Part Name | Tool Number | Quantity |
| Audio System Update (without navigation) | 07AAZ-T2GA210 | 1 |
| Navigation System DVD Update (with navigation) | 07AAZ-T2GA300 | 1 |
The DVD updates were recently shipped to all dealers. Additional DVD updates are available for purchase through the parts system.
REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY)
NOTE:
- If the vehicle has navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY). If you use the DVD update instead of the USB update device, you may permanently damage the unit.
- If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for the replacement cost.
- Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
- Set the power mode to ON.
- Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
NOTE: The power mode must remain set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio unit will be locked up and you will need to use the RECOVERY PROCEDURE.
- When the System update data detected screen appears, select Yes.
NOTE: If the update is not detected, the vehicle may already have the latest software version installed. Go to step 16 to check the software version.
- Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.
- The notification below will appear on the upper display screen for the duration of the update process.
NOTE:
- The engine does not need to be running, even if it says so on the screen.
- You do not have to oversee the update during this time as no action is needed until the update is loaded.
- The software update will begin. A notification screen loading bar will display on the touch screen.
NOTE: After the loading bar reaches 100%, it will go back to 0% for the second part of the update.
- When the update is complete, the system will reboot to the H screen and the System update data detected screen will reappear.
NOTE:
- Do not remove the USB update device until you set the power mode to OFF because if you do so, the audio unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
- If the battery power was interrupted during the update because the battery died, the engine was started or the power mode was set to OFF, or the update failed, the audio unit may be locked. Go to RECOVERY PROCEDURE.
- Select No, set the power mode to OFF.
- Remove the USB update device and wait at least 1 minute.
- Set the power mode ON.
- When the Region Select screen appears, select OK.
- Select USA/Hawaii/Puerto Rico.
- Select Yes.
The screen below appears momentarily, then the system reboots to the Enter code screen.
- The Enter Code message and keypads screens will appear, although they may not appear at the same time. Wait for both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE: You must wait for both screens to appear before pressing the power button, or you will lock up the unit. If you lock up the unit, go to RECOVERY PROCEDURE.
- Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.
- Select Detail Information & Setting, then select Version.
- Verify that the software was updated to the new version as shown below. If the software is not updated, set the power mode to OFF, and go back to step 2 and repeat the update procedure.
- Make sure the compass, rear camera, and LaneWatch are working properly. If not, reset the compass, rear camera and LaneWatch.
- Move the vehicle to an open area. Start the engine if not already done.
- To enter the In line Diag mode, press and hold the DISP, BACK, and VOL buttons.
- Press and hold the Day/Night button.
- Select Incomplete. The system restarts.
- When the In-Line Diag screen appears, select Start Diag.
- Make sure all the icons turn green.
NOTE: To get all icons to turn green, make sure that you do the following:
- Press the Pick-up button.
- Press the Hang-up button.
- Press the Talk button.
- Snap your fingers in front of the microphone to complete the test.
- Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY)
NOTE:
- If the vehicle does not have navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY). If you use the USB update device instead of the DVD update, you may permanently damage the unit.
- If you accidentally update the wrong vehicle, contact Tech Line; if the audio-navigation or audio unit must be replaced, your dealership may be debited for the replacement cost.
- Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
- Set the power mode to ON.
- Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See
TOOL INFORMATION.
NOTE: The power mode must set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit will be locked up and you will need to use the RECOVERY PROCEDURE.
- The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do not eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both screens will shut off for about 10 seconds and reboot with the update started on both screens. The displays should change to a Notification screen loading bar.
NOTE:
- The engine does not need to be running to do this update, even if it says so on the screen.
- If the No Data screen does not change after about a minute, the software may already be updated. Go to step 10 to confirm the software versions.
NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this time as no action is needed until the update is loaded.
Update Order:
- ERATO
- SH-BOOT
- SH-IPL
- SH-NK
- Utility
- BUuCOM
On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
- When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, set the power mode to OFF.
NOTE:
- You must wait for both screens to appear before setting the power mode to OFF, or you will lock up the unit.
- Do not remove the DVD until you set the power mode to OFF because if you do so, the audio-navigation unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
- The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks up, refer to the RECOVERY PROCEDURE to unlock it.
- Loss of battery power/low voltage
- Engine cranks or starts
- The power mode is set of OFF
- A rewrite failure occurs
- Eject the DVD and wait at least 1 minute.
- Set the power mode to ON. Once both Enter code screen appears, press and hold the power button for 2 seconds until you hear the beep.
- The navigation screen will show the GPS initialization message.
- Press and hold the NAVI,BACK and MENU buttons until the Select Diagnosis Items screen appears.
- Select Detail Information & Setting.
- Select Version.
- Verify that the software was updated to the new version as shown below. Please note the SH-Flash, ERATO IPL and BU uCom APP version information and make sure it matches the table below.
| Software | 2013 Accord | Crosstour (ALL) |
| SH | 3.00.2003 | 3.00.2703 |
| ERATO | 3.00.0001 | 3.00.0001 |
| BU | 3.001 | 3.001 |
| Model | T2AA | TP6X |
NOTE: If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
- Make sure the rear camera and LaneWatch are working properly. If not, reset the rear camera and LaneWatch.
- Move the vehicle to an open area, start the engine if not already done.
- Press and hold the NAVI, BACK, and MENU
- Press and hold the NAVI
- Select Incomplete. The system restarts.
- When the In-line Diag screen appears, select Start Diag.
- Make sure all the icons turn green.
NOTE: To get all the icons to turn green, make sure that you do the following: – Press the Pick-up button.
- Press the Hang-up button.
- Press the Talk button.
- Snap your fingers in front of the microphone to complete the test.
- Delete all paired phones from the vehicle. Make sure service advisor informs the customer that he or she needs to repair his or her phone to the vehicle.
RECOVERY PROCEDURE
- Set the power mode to OFF.
- Make sure the DVD or USB update device is inserted into the CD slot or USB port, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD or USB update device is inserted when the power mode is set back to ON, because when the unit powers up, it will immediately look for the device to start the recovery process.
- Disconnect the negative battery cable first, then disconnect the positive battery cable.
- Short the battery cables together with a jumper wire for 2 minutes.
- Remove the jumper wire, and reconnect the battery cables – positive cable first, then negative.
- Reconnect the battery charger or a fully charged jumper battery.
- Set the power mode to ON.
NOTE: Do not start the engine because starting it interrupts the steady battery power needed to update the audio or the audio-navigation unit.
- Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
- The recovery procedure and software update reload takes about 15–30 minutes, depending on when the update procedure was interrupted.
- The displays may stay blank during this time.
- When the recovery procedure and software update are complete, the Enter code message screen appears. Set the power mode to OFF.
- Remove the DVD or USB update device and wait at least 1 minute.
- Go to REPAIR PROCEDURE to complete the update procedure.
2 Affected Products
Vehicles
9 Associated Documents
Customer Satisfaction Campaigns
CSC-10051836-3345.pdf 186.64KB
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Customer Satisfaction Campaigns
CSC-10051836-5828.pdf 93.811KB
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Customer Satisfaction Campaigns
CSC-10051836-4300.pdf 184.096KB
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Customer Satisfaction Campaigns
CSC-10051836-7510.pdf 221.388KB
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Service Bulletin Document
A13-001
June 21, 2013
SB-10051836-5430.pdf 524.535KB
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Service Bulletin Document
A13-001
August 21, 2015
51788-02200 Version 5
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Customer Satisfaction Campaigns
CSC-10051836-2138.pdf 23.831KB
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Service Bulletin Document
A13-001
March 1, 2013
SB-10051836-6571.pdf 416.055KB
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Service Bulletin Document
A13-001
March 14, 2013
SB-10051836-7957.pdf 434.342KB
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- 【Android 13 System】Our Car Audio Receivers with 9 inch IPS Touch Screen built-in 4G RAM + 64G ROM Android 13 system, ensures smooth operation and faster response, 64 GB ROM for more apps installed. WiFI, Network, and Online surfing Available. After connecting to WiFi or a personal hotspot, this Car Stereo allows you to install android Apps from Application Store. You are driving with a smart Car stereo like an iPad.
- 【Support Off-line and On-line GPS & WiFi】Off-line and On-line GPS Navigation Software! Includes voice and visual turn-by-directions 11 million+ POI library, 2D & 3D routes plus building views major cities, Green Routing, fuel tracker. Support WiFi connection. You can connect your WiFi internet device or mobile phone hotspot to connect to the network. And download apps or movies, or watch YouTube videos, it's like a tablet.
- 【Bluetooth & Hands-free】 Car stereo with bluetooth allows you to answer calls without distracting your attention from the road, which features a hands-free Bluetooth system, allowing for easy smartphone pairing! Wireless audio stream via Bluetooth which provides stable connectivity to your smartphone or Bluetooth device. Answering calls hands-free to ensure the safety of your way.
- 【SWC & DSP】 Support car original steering wheel control button programme. DSP surround sound processing can customize the best music sound playback effect of different seats according to your needs.Built in FM/RDS Radio Function& Bluetooth 5.0 technology, provides faster transmission speed, longer effective distance. Also Answer and make hands-free calls in seconds by pairing it with your smartphone.
SEOCONTENT-START
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2015 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 12
Service Bulletin 13-001
August 21, 2015 51788-02200 Version 5
Product Update: Audio and Audio-Navigation Unit Software Update
Supersedes 13-001, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2013
Accord
ALL
Check the iN VIN status for eligibility
2013
Crosstour
ALL
Check the iN VIN status for eligibility
REVISION SUMMARY
All sections were revised, American Honda recommends that you review the entire bulletin.
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the applicable USB or DVD update. SB-10051836-6022
Page 2 of 12
TOOL INFORMATION
NOTE: Make sure not to use the USB for non-navigation vehicles on navigation-equipped vehicles.
Part Name
Tool Number
Quantity
Audio System Update (without navigation)
07AAZ-T2GA210
1
Navigation System DVD Update (with navigation)
07AAZ-T2GA300
1
The DVD updates were recently shipped to all dealers. Additional DVD updates are available for purchase through the parts system.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number
Description
Flat Rate Time
Template ID
Failed Part Number
0535A1
Update the audio or audio-navigation system software.
0.3 hr
13-001A
39542-T2A-A91
Defect Code: 5HG00
Symptom Code: S8400
Skill Level: Repair Technician
REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY)
NOTE:
• If the vehicle has navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY). If you use the DVD update instead of the USB update device, you may permanently damage the unit.
• If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for the replacement cost.
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Set the power mode to ON.
Page 3 of 12
3. Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
NOTE: The power mode must remain set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio unit will be locked up and you will need to use the RECOVERY PROCEDURE.
4. When the System update data detected screen appears, select Yes.
NOTE: If the update is not detected, the vehicle may already have the latest software version installed. Go to step 16 to check the software version.
5. Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.
Page 4 of 12
6. The notification below will appear on the upper display screen for the duration of the update process.
NOTE:
• The engine does not need to be running, even if it says so on the screen.
• You do not have to oversee the update during this time as no action is needed until the update is loaded.
7. The software update will begin. A notification screen loading bar will display on the touch screen.
NOTE: After the loading bar reaches 100%, it will go back to 0% for the second part of the update.
8. When the update is complete, the system will reboot to the H screen and the System update data detected screen will reappear.
NOTE:
• Do not remove the USB update device until you set the power mode to OFF because if you do so, the audio unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
• If the battery power was interrupted during the update because the battery died, the engine was started or the power mode was set to OFF, or the update failed, the audio unit may be locked. Go to RECOVERY PROCEDURE.
9. Select No, set the power mode to OFF.
10. Remove the USB update device and wait at least 1 minute.
11. Set the power mode ON.
12. When the Region Select screen appears, select OK.
Page 5 of 12
13. Select USA/Hawaii/Puerto Rico.
14. Select Yes.
The screen below appears momentarily, then the system reboots to the Enter code screen.
15. The Enter Code message and keypads screens will appear, although they may not appear at the same time. Wait for both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE: You must wait for both screens to appear before pressing the power button, or you will lock up the unit. If you lock up the unit, go to RECOVERY PROCEDURE.
Page 6 of 12
16. Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.
17. Select Detail Information & Setting, then select Version.
18. Verify that the software was updated to the new version as shown below. If the software is not updated, set the power mode to OFF, and go back to step 2 and repeat the update procedure.
Page 7 of 12
19. Make sure the compass, rear camera, and LaneWatch are working properly. If not, reset the compass, rear camera and LaneWatch.
• Move the vehicle to an open area. Start the engine if not already done.
• To enter the In line Diag mode, press and hold the DISP, BACK, and VOL buttons.
• Press and hold the Day/Night button.
• Select Incomplete. The system restarts.
• When the In-Line Diag screen appears, select Start Diag.
• Make sure all the icons turn green.
NOTE: To get all icons to turn green, make sure that you do the following:
– Press the Pick-up button.
– Press the Hang-up button.
– Press the Talk button.
– Snap your fingers in front of the microphone to complete the test.
20. Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY)
NOTE:
• If the vehicle does not have navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY). If you use the USB update device instead of the DVD update, you may permanently damage the unit.
• If you accidentally update the wrong vehicle, contact Tech Line; if the audio-navigation or audio unit must be replaced, your dealership may be debited for the replacement cost.
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Set the power mode to ON.
Page 8 of 12
3. Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See TOOL INFORMATION.
NOTE: The power mode must set to ON during the entire update procedure. If the power mode is set to OFF, the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit will be locked up and you will need to use the RECOVERY PROCEDURE.
4. The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do not eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both screens will shut off for about 10 seconds and reboot with the update started on both screens. The displays should change to a Notification screen loading bar.
NOTE:
• The engine does not need to be running to do this update, even if it says so on the screen.
• If the No Data screen does not change after about a minute, the software may already be updated. Go to step 10 to confirm the software versions.
NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this time as no action is needed until the update is loaded.
Page 9 of 12
Update Order:
1. ERATO
2. SH-BOOT
3. SH-IPL
4. SH-NK
5. Utility
6. BUuCOM
On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
5. When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, set the power mode to OFF.
NOTE:
• You must wait for both screens to appear before setting the power mode to OFF, or you will lock up the unit.
• Do not remove the DVD until you set the power mode to OFF because if you do so, the audio-navigation unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
• The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks up, refer to the RECOVERY PROCEDURE to unlock it.
– Loss of battery power/low voltage
– Engine cranks or starts
– The power mode is set of OFF
– A rewrite failure occurs
7. Eject the DVD and wait at least 1 minute.
8. Set the power mode to ON. Once both Enter code screen appears, press and hold the power button for 2 seconds until you hear the beep.
9. The navigation screen will show the GPS initialization message.
Page 10 of 12
10. Press and hold the NAVI,BACK and MENU buttons until the Select Diagnosis Items screen appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new version as shown below. Please note the SH-Flash, ERATO IPL and BU uCom APP version information and make sure it matches the table below.
Software
2013 Accord
Crosstour (ALL)
SH
3.00.2003
3.00.2703
ERATO
3.00.0001
3.00.0001
BU
3.001
3.001
Model
T2AA
TP6X
NOTE: If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
Page 11 of 12
14. Make sure the rear camera and LaneWatch are working properly. If not, reset the rear camera and LaneWatch.
• Move the vehicle to an open area, start the engine if not already done.
• Press and hold the NAVI, BACK, and MENU buttons.
• Press and hold the NAVI Button.
• Select Incomplete. The system restarts.
• When the In-line Diag screen appears, select Start Diag.
• Make sure all the icons turn green.
NOTE: To get all the icons to turn green, make sure that you do the following:
– Press the Pick-up button.
– Press the Hang-up button.
– Press the Talk button.
– Snap your fingers in front of the microphone to complete the test.
15. Delete all paired phones from the vehicle. Make sure service advisor informs the customer that he or she needs to re-pair his or her phone to the vehicle.
RECOVERY PROCEDURE
1. Set the power mode to OFF.
2. Make sure the DVD or USB update device is inserted into the CD slot or USB port, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD or USB update device is inserted when the power mode is set back to ON, because when the unit powers up, it will immediately look for the device to start the recovery process.
• Disconnect the negative battery cable first, then disconnect the positive battery cable.
• Short the battery cables together with a jumper wire for 2 minutes.
• Remove the jumper wire, and reconnect the battery cables – positive cable first, then negative.
3. Reconnect the battery charger or a fully charged jumper battery.
Page 12 of 12
4. Set the power mode to ON.
NOTE: Do not start the engine because starting it interrupts the steady battery power needed to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
• The recovery procedure and software update reload takes about 15–30 minutes, depending on when the update procedure was interrupted.
• The displays may stay blank during this time.
6. When the recovery procedure and software update are complete, the Enter code message screen appears. Set the power mode to OFF.
7. Remove the DVD or USB update device and wait at least 1 minute.
8. Go to REPAIR PROCEDURE to complete the update procedure.
**************************************************************************************************************
6 of 6 13-001
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2013 Accord involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Example of Customer Letter
CSC-10051836-2138
**************************************************************************************************************
(g)I-ION’D.A.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
March 2014
Product Update: Audio and Audio-Navigation Unit Software Update
Dear Accord and Crosstour Owner:
This letter is to notify you of a product update on your Accord and Crosstour.
What is the reason for this notice?
On some 2013 Accord and Crosstour vehicles, the software will need to be updated for your audio or
audio-navigation unit that will repair several known audio, HandsFreelink, and navigation system bugs.
What should you do?
Contact any authorized Honda dealer for an appointment to have your vehicle updated. This work will be
done free of charge.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2013 Accord/Crosstour involved in this
product update. If this is not the case, or the name/address information is not correct, please complete and
sign the Information Change Card and return it in the enclosed postage-paid envelope. We will then
update our records.
Lessor Information
If you are the vehicle lessor receiving this product update notice, please forward a copy of this notice to
the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
Honda Automobile Customer Service 800-999-1009, and select option 4. You can also locate a dealer
on line at Hondacars.com, or please contact your local Honda dealer.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Marzo del 2014
Actualizaci6n de producto: Actualizaci6n del programa de la unidad de audio y Audio-Navegaci6n
Estimado propietario de un Honda Accord y Crosstour:
Esta carta tiene la intenci6n de notificarle sabre una actualizaci6n de producto en su Accord y Crosstour.
lCual es el motivo de esta notificaci6n?
En algunos vehfculos Accord y Crosstour 2013, el programa de la unidad de audio o audio-navegaci6n
necesitara ser actualizado el cual reparara diversos defectos conocidos del sistema de audio,
HandsFreelink y navegaci6n.
l Que debe hacer?
Comunfquese con cualquier concesionario Honda autorizado para coordinar una cita para actualizar su
vehfculo. Este trabajo se realizara sin costo alguno.
Que debe hacer si considera que esta notificaci6n es err6nea
Nuestros registros muestran que usted es el propietario o arrendador actual de un vehfculo
Accord/Crosstour 2013 el cual forma parte de esta actualizaci6n de producto. Si no es el caso, o si la
informaci6n de nombre/direcci6n no es correcta, por favor complete y firme la Tarjeta de Cambia de
lnformaci6n anexa y devuelvala con el sabre con el porte pre-pagado. Con esto actualizaremos nuestros
registros.
lnformaci6n para el arrendador
Si usted es el arrendador del vehfculo que recibe esta notificaci6n de actualizaci6n de producto, por favor
envie una copia de esta notificaci6n al arrendatario dentro de los siguientes 10 dfas.
Si tiene preguntas
Si tiene preguntas acerca de esta notificaci6n o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comunfquese con Atenci6n al Cliente de Autom6viles Honda al
1-800-999-1009 y seleccione la opci6n 4. Usted tambien puede ubicar un concesionario en lfnea en
Hondacars.com o por favor comunfquese con su concesionario Honda local.
Le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta actualizaci6n de
producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETIN DE SERVICIO #13-001 S84
PLEASE DELIVER TO REGISTERED OWNER
VEHICLE
IDENTIFICATION
NUMBER 1HGCR3F85DA015175 S84
1111111111111111111111111111111 IIHI llll lllll 111111111111111 111111111111111 llli 111111111 1111
********** AUTO**MIXED AADC 926
1 •• 1,11• 1111•••111 •• 111 11111•111•11 11111 11 111• 111111111•111••1•1•
SARAH MINGE
110 PARKER DR
SPRINGBORO, OH 45066-1336
T PLEASE DETACH, SIGN BELOW AND PLACE IN RETURN ENVELOPE T — – — — — — — ———- – —– ——- – — —- —— – – —— – ————– ·
INFORMATION CHANGE CARD
PLEASE PROVIDE NAME AND ADDRESS CORRECTIONS ON THE REVERSE SIDE
1 HGCR3F85DA01 5175
SARAH MINGE
110 PARKER DR
SPRINGBORO, OH 45066-1336
I no longer own the vehicle. It was:
D Sold(pririt name and address of new owner on reverse, if known)
□ Exported
□ Destroyed
□ Stolen
□ Lease expired, vehicle returned.
□ Other:
◄ VEHICLE IDENTIFICATION NUMBER S84
PLEASE SIGN AND RETURN THIS CARD
ONLY IF YOU HAVE MADE CHANGES
Nota:
Si usted necesita esta
informaci6n en espaiiol por
favor comuniquese con
Servicio al Cliente al
800-999-1009 y seleccione la
opci6n 4.
Signature: X Date: _____ _
SIGNATURE OF REGISTERED OWNER OR LESSEE REQUIRED
1111111 IHll 111111111 !111111111!1111111111111111111111111111111111111111111! 111111111111111 IIIII IIII IIII
INFORMATION CHANGE CARD
D New owner information
D My name or address has changed
I I I I I I I I I I I I I I I I I I I I I I I I I I I ICJ NAME (LAST, FIRST) INITIAL
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I ADDRESS
I I I I I I I I I I I I I I I ■ I ■ I I I I 1-1 I I I I CITY STATE ZIP I I I I I I I I I I I I I I I I ■~1~,~,~-,~l~l~l~-1~1~1~1~1
EMAIL ADDRESS PHONE
**************************************************************************************************************
(g)HONDA
June 2014
RE: 2013 Crosstour
Dear Honda Crosstour Owner:
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to
the address card for the affected VIN. In some vehicles, the software for your audio or
audio-navigation unit will need to be updated to repair several known audio, HandsFreelink, and
navigation system bugs.
What should you do?
Please contact any authorized Honda dealer to have your vehicle updated. This work will be
done free of charge.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
American Honda’s customer service at 800-999-1009 and select option 4. You may also find this
information at www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Junia del 2014
RE: Crosstour 2013
Estimado propietario de un vehiculo Honda Crosstour:
lCual es el motivo de esta notificaci6n?
Nuestros registros indican que no se ha completado una ACTUALIZACION DE PRODUCTO en
este vehiculo; consulte la tarjeta de direcci6n para ver el VIN afectado. En algunos vehiculos, el
programa de la unidad de audio o audio-navegaci6n necesitara ser actualizado; la actualizaci6n
reparara diversos defectos conocidos en el sistema de audio, el sistema de enlace manes libres
(HandsFreelink) y el sistema de navegaci6n.
lQue debe hacer?
Par favor comuniquese con cualquier concesionario Honda autorizado para actualizar su
vehiculo. Este trabajo se realizara sin costo a/guno.
Si tiene preguntas
Si tiene preguntas acerca de este aviso o necesita asistencia para ubicar un concesionario,
comuniquese con el grupo de servicio al cliente de American Honda al 800-999-1009 y
seleccione la opci6n 4. Usted tambien puede encontrar esta informaci6n en
www.Hondacars.com.
Le pedimos disculpas par cualquier inconveniente que pueda haberle causado esta
actualizaci6n de producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
AVISO: Si este es un vehiculo arrendado, por favor envie esta notificaci6n al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETiN DE SERVICIO
#13-001 S84
(g)HONDA
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
;,f,EEH~~~~CATION XXXXXXXXXXXXXXXXX
NUMBER
IMPORTANT: PRODUCT ADVISORY NOTICE
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER S84
llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll~IIIIIII
3/0001010
Liza Copeland
344 E Realty St.
Carson, CA 90745-5937
•1111• 1•1l1••1 11 1111l•11•1•111•• 111••111•111•111l1•1•1 11111•1••1•
**************************************************************************************************************
8 of 8 13-001
6. When the recovery process is complete, the Enter
code message and keypad screens (with
navigation) or the System update data detected
screen (without navigation) appear. Press the
engine START/STOP button to select the OFF
mode.
NOTE: Select No on the System update data
detected screen (without navigation) before
selecting the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to the applicable REPAIR PROCEDURE to
Complete the update process:
• For Vehicles with Navigation (with Touch
Screen), go to step 8.
• For Vehicles without Navigation (with Touch
Screen), go to step 11.
Product Update: Audio and Audio-Navigation Unit
Software Update
Dear Accord Owner:
This letter is to inform you of a software update for your
audio or audio-navigation unit that will repair several
known audio, HandsFreeLink, and navigation system
bugs.
What should you do?
Contact any authorized Honda dealer for an
appointment to have your vehicle updated. This work
will be done free of charge.
Lessor information
If you are the vehicle lessor receiving this product
update notice, please forward a copy of this notice to
the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or
lessee of a 2013 Accord involved in this product
update. If this is not the case, or the name/address
information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We
will then update our records.
If you have questions
If you have any questions about this notice, or need
assistance with locating a Honda dealer, please call
Honda Automobile Customer Service at
1-800-999-1009, and select option 4. You can also
locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign
may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Example of Customer Letter
CSC-10051836-5828
**************************************************************************************************************
(g)HONDA
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
;,f,EEH~~~~CATION XXXXXXXXXXXXXXXXX
NUMBER
IMPORTANT: PRODUCT ADVISORY NOTICE
PLEASE OPEN IMMEDIATELY
PLEASE DELIVER TO REGISTERED OWNER S84
llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll~IIIIIII
3/0001010
Liza Copeland
344 E Realty St.
Carson, CA 90745-5937
•1111• 1•1l1••1 11 1111l•11•1•111•• 111••111•111•111l1•1•1 11111•1••1•
(g)HONDA
June 2014
RE: 2013 Crosstour
Dear Honda Crosstour Owner:
What is the reason for this notice?
Our records indicate that a PRODUCT UPDATE has not been completed on this vehicle; refer to
the address card for the affected VIN. In some vehicles, the software for your audio or
audio-navigation unit will need to be updated to repair several known audio, HandsFreelink, and
navigation system bugs.
What should you do?
Please contact any authorized Honda dealer to have your vehicle updated. This work will be
done free of charge.
If you have questions
If you have any questions about this notice, or you need assistance locating a dealer, contact
American Honda’s customer service at 800-999-1009 and select option 4. You may also find this
information at www.Hondacars.com.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
NOTICE: If this is a leased vehicle, please forward this notice to the lessee.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #13-001 S84
Junia del 2014
RE: Crosstour 2013
Estimado propietario de un vehiculo Honda Crosstour:
lCual es el motivo de esta notificaci6n?
Nuestros registros indican que no se ha completado una ACTUALIZACION DE PRODUCTO en
este vehiculo; consulte la tarjeta de direcci6n para ver el VIN afectado. En algunos vehiculos, el
programa de la unidad de audio o audio-navegaci6n necesitara ser actualizado; la actualizaci6n
reparara diversos defectos conocidos en el sistema de audio, el sistema de enlace manes libres
(HandsFreelink) y el sistema de navegaci6n.
lQue debe hacer?
Par favor comuniquese con cualquier concesionario Honda autorizado para actualizar su
vehiculo. Este trabajo se realizara sin costo a/guno.
Si tiene preguntas
Si tiene preguntas acerca de este aviso o necesita asistencia para ubicar un concesionario,
comuniquese con el grupo de servicio al cliente de American Honda al 800-999-1009 y
seleccione la opci6n 4. Usted tambien puede encontrar esta informaci6n en
www.Hondacars.com.
Le pedimos disculpas par cualquier inconveniente que pueda haberle causado esta
actualizaci6n de producto.
Atentamente,
American Honda Motor Co., Inc.
Division Automotriz de Honda
AVISO: Si este es un vehiculo arrendado, por favor envie esta notificaci6n al arrendatario.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETiN DE SERVICIO
#13-001 S84
SEOCONTENT-END
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
hi, im honda accord user. my accord 2013 generation. my accord accidentally i touch “version download at developer mode” an then stuck at “Program Update Started”. i can’t get out from the notice, i don’t have Honda DVD Update, how i get out or cancel Program Update Started Notice. please help me
I would try the RECOVERY PROCEDURE.
Same problem with my accord.did you get any solution.if any plz email me
Info.alfawing@gmail.com
Thanks
Hi. Have you found a solution to your problem? I have the same problem too.