Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update

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A23-004
July 20, 2023
Version 2

Safety Recall: 2019-22 HR-V Audio Unit Software Update

 

Supersedes 23-004, dated February 3, 2023 to revise the information.

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2019–22 HR-V (2WD and AWD with key ignition switch

ONLY)

Sport Check the iN VIN status for eligibility.

 

REVISION SUMMARY

This service bulletin has been extensively revised. American Honda recommends reviewing the entire bulletin.

 

BACKGROUND

Due to an improper hardware circuit configuration, if the battery state of charge drops below 9V during cranking this may cause logic and/or timing mismatch in the display audio unit resulting in a blank display condition. In certain situations, the rearview camera may not display when shifting to reverse. This is noncompliant with Federal Motor Vehicle Safety Standards.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this safety recall.

Do an iN VIN status inquiry to verify eligibility.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Update the audio unit system software.

 

REPAIR PROCEDURE

  1. Make sure there are no devices (USB flash drives, smartphones, etc.) installed in the USB port.
  2. Connect a fully charged battery jumper to the vehicle and leave it connected during the entire update procedure to maintain constant voltage.
  3. Apply the parking brake to keep the headlights off during the procedure.
  4. Turn the ignition switch to ON (II).

NOTE: If you see this screen, press and hold DAY/NIGHT and HOME at the same time to bypass this screen.

  1. From the HOME screen press and hold the following buttons, in the sequence shown, to enter diagnostic mode,

(1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob.

NOTE:

  • Press and hold the buttons in the exact numbered sequence shown to prevent unwanted system reboot.
  • Make sure there are no devices (USB flash drives, smartphones, etc.) installed in the USB port.
  • Remove any gloves before doing the button push and hold sequence. Not doing so may cause the MENU button to not respond.
  • If the H logo appears when doing the (1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob push and hold sequence:
    • Do not cycle the ignition switch.
    • Wait 3 minutes and the unit will return to the disclaimer screen shown in step 4.
  • If the screen goes blank when doing the (1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob push and hold sequence:
    • Do not cycle the ignition switch.
    • Press the DAY/NIGHT button to return to the HOME
  1. Select Detail Information & Settings.
  2. Select the scroll down arrow.
  3. Select
  4. Confirm the current software version.
  5. Turn the ignition switch to OFF (0)
  6. From your computer’s desktop, open Honda Firmware Downloader. Refer to job aid, Honda Firmware Downloader for additional information. Make sure to use an empty USB flash drive that is formatted to FAT 32.
  7. In the space where it asks for the Service Bulletin, refer to the below table and enter the appropriate Honda Firmware Downloader Service Bulletin Number that is associated with the vehicle software version on the vehicle you are working on. Next, enter the vehicle’s VIN.

NOTE:

  • This is very important as there are different update software versions depending on the original audio unit software version
  • The Service Bulletin letter and VIN must be entered in all CAPS.
  1. Select the download icon.

NOTE: The software download may take up to 15 minutes depending on the size of the file.

  1. Once the download is complete, return to the vehicle.

NOTE:

  • If at any time during the update process a TIMEOUT err or UNDEF err message appears, check the USB flash drive for damage, or use a different one.
  1. Turn the ignition switch to ON (II).

NOTE:

  • Make sure there are no devices (USB flash drives, smartphones, etc.) installed in the USB port.
  • Connect a fully charged battery jumper to the vehicle and leave it connected during the entire update procedure to maintain constant voltage.
  • Apply the parking brake to keep the headlights off during the procedure.

NOTE: If you see this screen, press and hold DAY/NIGHT and HOME at the same time to bypass this screen.

  1. Select the HOME screen.
  2. Insert the USB flash drive into the vehicle USB port.

NOTE: Once the software update begins, do not remove the USB flash drive or the unit may be damaged.

 

  1. Software update pop up will display.

NOTE:

  • Make sure the displayed Current and New software versions are correct, then select Yes.
  • If this pop up does not display, recheck the loaded software version on the USB flash drive.
  • If the current and new software versions are the same, the system is already up to date.
  • If the USB flash drive is removed before selecting Yes or No, the software update is not complete message will display.
  1. The system will reboot and copy the software files. This process will take about 5 minutes and the system will reboot multiple times.

NOTE:

  • The screens shown below will cycle and appear multiple times (approximately 4 to 5 times). Do not turn off the vehicle or remove the USB flash drive until the update is complete or the unit may be damaged.
  • If power is lost during this update procedure, do not remove the USB flash drive. Turn the ignition switch to ON (II) and the H logo will appear for about 5 minutes. The unit will restart the update procedure on its own.
  • If the message “There was a problem reading the USB device” or “There was a problem during the update” appears, turn the ignition switch to OFF (0), remove the USB flash drive, then turn the ignition switch to ON (II) and continue from step 16.
  • Refer to “Additional Troubleshooting: Potential Recovery Methods” at the end of this service bulletin if the unit is stuck on the H logo screen, or a blank screen appears for longer than 10 minutes.
  1. Remove the USB flash drive and select Continue.
  2. The system will reboot to this screen for about 1 minute.
  3. When the update is complete, the Anti-theft System screen will display, then follow the screen prompts.
  4. Press and hold the DAY/NIGHT and HOME buttons at the same time to bypass this screen.
  5. From the HOME screen press and hold the following buttons, in the sequence shown, to enter diagnostic mode,(1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob.

NOTE:

  • Press and hold the buttons in the exact numbered sequence shown to prevent unwanted system reboot.
  • Make sure there are no devices (USB flash drives, smartphones, etc.) installed in the USB port.
  • Remove any gloves before doing the button push and hold sequence. Not doing so may cause the MENU button to not respond.
  • If the H logo appears when doing the (1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob push and hold sequence:
    • Do not cycle the ignition switch.
    • Wait 3 minutes and the unit will return to the disclaimer screen shown in step 15.
  • If the screen goes blank when doing the (1)MENU > (2)DAY/NIGHT > (3)VOL AUDIO power knob push and hold sequence:
    • Do not cycle the ignition switch.
    • Press the DAY/NIGHT button to return to the HOME
  1. Select Detail Information & Settings.
  2. Select the scroll down arrow.
  3. Select Version.
  4. Confirm the software update version.

 

Additional Troubleshooting: Potential Recovery Methods

If the H logo screen or blank screen continues for more than 10 minutes, follow the processes below to attempt to recover the unit.

Process 1:

  1. Turn the ignition switch to OFF (0).
  2. Remove the USB flash drive from the USB port.
  3. Do a battery cable reset for 10 minutes.
  4. Reconnect the battery and turn the ignition switch to ON (II).

NOTE: No USB devices can be installed in the USB port or audio unit may not recover.

  1. Wait 5 minutes for the audio unit to recover. If the home screen appears, continue the update procedure from step 16.
  2. If the unit is still stuck after 5 minutes, go to Process 2 below.

Process 2:

  1. Turn the ignition switch to OFF (0).
  2. Insert the USB flash drive into the USB port.
  3. Turn the ignition switch to ON (II).
  4. Wait 5 minutes for the audio unit to recover. If the version update screen appears, continue the procedure from step 18.
  5. If the audio unit does not recover, continue with normal troubleshooting procedures available in Service Information.

END

 


6DW Inoperative Rearview Camera Display – 2018-2020 Honda Fit & 2019-2022 HR-V

 

6DW Inoperative Rearview Camera Display – 2018-2020 Honda Fit & 2019-2022 HR-V

 


Remedy Instructions and TSB

RCRIT-23V046-7842.PDF 798.85KB

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Remedy Instructions and TSB

RCRIT-23V046-0355.PDF 852.1KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V046&docType=RCL

 


 

Reprogramming

i-HDS Diagnostic Software and J2534 Reprogramming Software

 

Honda J2534 Pass-Thru User Guide

Honda J2534 Pass-Thru Software Download

Latest ECU Software

 

i-HDS Diagnostic Software and J2534 Reprogramming Software

American Honda Motor Co., Inc. ("Honda") offers the i-HDS (Honda Diagnostic System) software suite for the diagnosis and repair of electronic systems on Honda and Acura automobiles, and for the reprogramming of electronic control units (including, but not limited to, ECMs and PCMs). This software provides access to all Honda and Acura vehicle systems (access to the immobilizer security system requires a Security Professional level software subscription and Vehicle Security Professional [VSP] registration with NASTF). To use the i-HDS software, you need to purchase one of our convenient subscription options. In addition, you will need a pass-thru Vehicle Communication Device (VCI) that is compliant with SAE J2534-1 and J2534-2 in order to communicate with the vehicle

 

Vehicle Communication Interfaces (VCI)

The i-HDS software supports the use of a generic pass-thru VCI that is compliant with SAE J2534-1 and J2534-2. However, Honda recommends the Denso DST-i or the Bosch MVCI for use on Honda and Acura vehicles, as Honda has worked closely with these manufacturers to ensure their hardware and our software interact safely and within the J2534-1 and -2 specifications, for both diagnostics and reprogramming. If you choose to use a generic VCI, please carefully consider the customer and technical support options you will receive from your chosen device supplier. Honda does not provide technical or customer support for generic VCI devices.

The VCI Application Table below lists devices that either are approved and supported by Honda or are known to have completed and passed an independent, exhaustive validation program with our i-HDS software suite.

VCI Name Manufacturer Version Information Notes
Firmware J2534 API
DST-i DENSO 2.02.0002* 04.04 This is the current generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.
DST-nano DENSO 2.02.0002* 04.04 This is the current generation VCI used by Honda Canada Inc. Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.
MVCI Bosch 3.01.60* 04.04 This is the previous generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.
MongoosePro Honda Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light Drew Technologies 1.9.5** 04.04 This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.
d-briDGe Pro Dearborn Group 3.303** 04.04 This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.

* These versions may have been superseded. Honda provides the latest supported versions to current i-HDS subscribers.
** Version used in validation program. See Terms and Conditions and Important Notice Regarding Reprogramming below for more details.

 

Reprogramming with the J2534 Rewrite Application in i-HDS

Included in the i-HDS software suite is a new reprogramming application called J2534 Rewrite. This application is made available to all subscribers of the i-HDS software suite and replaces the previous generation software, J2534 Honda Pass-thru Reprogramming Software.

This new application is compatible with generic VCIs that comply with SAE J2534. It must be used to reprogram any Honda/Acura vehicle equipped with ECUs that support reprogramming. Refer to the table below for legacy applicability for the programming of ECMs and PCMs. Though system dependent, late-model vehicles may be equipped with other ECUs that support reprogramming as well, e.g. ABS or VSA. J2534 Rewrite must be used to reprogram these control modules, as instructed in an applicable service bulletin.

As shown in this table, not all legacy Honda/Acura models are equipped with a reprogrammable ECM/PCM. Furthermore, all 2007 and later models not listed in the table are fully supported with this application.

Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update | small light MAXIFLASH PRO (ALT-MF2534)

 

DST-i Information:

MVCI Information:

 

techinfo.honda.com

 


 

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Last update on 2024-05-17 / Affiliate links / Images from Amazon Product Advertising API

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