Safety Recall A5I: 2019 Honda CR-V Fuel Tank

August 1, 2019 NHTSA CAMPAIGN NUMBER: 19V569000

Fuel Tank Joint Weld May Fail

The failed weld may allow fuel to leak, increasing the risk of a fire in the presence of an ignition source.

 

NHTSA Campaign Number: 19V569

Manufacturer Honda (American Honda Motor Co.)

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 134

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2019 CR-V vehicles. The joint weld between the fuel tank and the vapor return line may have been insufficiently welded, causing the weld to fail.

 

Remedy

Honda will notify owners, and dealers will replace the fuel tank, free of charge. The recall began September 16, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is A5I.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall

 

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Service Bulletin

A19-090
August 9, 2019
Version 2

Safety Recall: 2019 CR-V Fuel Tank

Supersedes 19-090, dated August 2, 2019, to revise the information highlighted in yellow

 

AFFECTED VEHICLES

Year	Model	Trim	VIN Range
2019	CR-V	ALL	Check the iN VIN status for eligibility.

 

REVISION SUMMARY

• Under FUEL TANK REPLACEMENT PROCEDURE, a step, and the recall number were revised.

 

BACKGROUND

During manufacturing, the vent pipe on the evaporative return line was not properly welded to the fuel tank and may separate. Customers may notice a fuel smell or a leak. A fuel leak in the presence of an ignition source could result in a fire.

California residents only: This safety recall also affects emissions. Have the service advisor give the certificate to the customer as proof that the recall was completed.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Replace the fuel tank.

 

PARTS INFORMATION

Part Name	Part Number	Quantity
Bolt (12-Point 8 mm x 21 mm) (AWD Only)	90113-S10-000	4
Fuel Tank	17044-TLA-A06	1

 

For dealers experiencing a strong fuel smell from storing a fuel tank replaced under this Service Bulletin, the fuel tank may be disposed of immediately in accordance with local regulations. This only applies to the fuel tank replaced under this Service Bulletin. The published retention policy remains in effect for all other parts. If you have any questions about this exception or other parts retention issues please contact the WPI Administrative Office at 937-642-2737.

 

NOTES

• Only order a fuel tank once you have identified an affected VIN.
• For instructions to order a fuel tank, refer to the notes in the parts catalogue.

 

TOOL INFORMATION

Tool Name	Tool Number	Quantity
Fuel Sender Wrench	070AA-TLA0100	1

 

WARRANTY CLAIM INFORMATION

Operation Number	Description	Flat Rate Time	Defect Code	Symptom Code	Template ID	Failed Part Number
3101GZ	Replace the fuel tank (2WD).	1.7 hr	6VR00	A5I00	A19090A	17044-TLA-A06
3101GZ	Replace the fuel tank (AWD).	1.7 hr	6VR00	A5I00	A19090B	17044-TLA-A06
A	Add for AWD.	0.2 hr

 

Skill Level: Repair Technician

 

FUEL TANK REPLACEMENT PROCEDURE

1. Relieve the fuel pressure.

1.1 Remove the emergency fuel funnel from the cargo area.

 

1.2 Insert the emergency fuel funnel into the fuel filler neck to relieve the pressure in the tank.

1.3 Turn the ignition to ON, but do not start the engine.

1.4 Connect the i-HDS. From the System Selection Menu select the PGM-FI system, select Function Test, and select FUEL PUMP OFF Follow the test instructions for starting the engine and idling until it stalls.

1.5 Turn the ignition to OFF.

 

2. Disconnect the 12-volt battery.
3. Drain the fuel tank.

3.1 Remove the rear seat foot covers, then remove the bolts.

 

3.2 Lift the rear seat cushion, and secure it in the up position with a bungie cord.

3.3 Remove the fuel tank unit (fuel pump module assembly) access panel.

 

3.4 Disconnect the fuel tank unit connector.

3.5 Wrap a shop towel around the fuel line quick-connect fitting, then disconnect it.

 

NOTE

Do not remove the fuel line retainer from the fuel tank unit as it will be reused.

 

3.6 Unlock the fuel tank unit cam lock ring.

 

3.7 Remove the fuel tank unit.

 

NOTE

The new fuel tank comes with a tank unit O-ring.

 

3.8 Using a hand pump, a hose, and a container suitable for fuel, draw the fuel from the fuel tank.

4. Remove the applicable floor undercover based on the trim level.

 

 

5. AWD Models Only: Move the propeller shaft out of the way.

5.1 Unbolt the No. 2 propeller shaft at the rear differential and the propeller shaft protector. Once unbolted, let the propeller shaft hang to the side and secure it with a strap to avoid stressing the carrier bearing.

 

5.2 Secure the bungie cord or other line that is supporting the propeller shaft to a cool surface away from the exhaust pipe such as an exhaust hanger. It is okay if the propeller shaft touches the exhaust.

 

6. Remove the left side rear inner fender.

 

7. Remove the heat shield from the right rear area.

 

8. Remove the fuel tank.

8.1 Remove the fuel tank protector.

 

8.2 Remove the fuel tank guard pipe (if needed).

8.3 Disconnect the EVAP canister line hose.

8.4 Remove the fuel fill pipe clamp.

8.5 Place a tranmission jack or other support under the fuel tank, then remove the fuel tank straps and nut.

 

NOTE

Make sure the support has casters as you will need to move the tank around to guide the filler pipe out through the rear subframe.

8.6 Remove the fuel tank assembly.

 

NOTE

As you lower the fuel tank assembly, remove the fuel tube from the tank.

 

9. Install the original fuel tank unit into the new fuel tank.

 

NOTE

Make sure you use the new O-ring that came with the fuel tank.

10. Install the new fuel tank; install the tank straps and bolts as shown.

 

11. Install the following components in the reverse order of removal:
    • Fuel fill pipe clamp
    • EVAP canister line hose
    • Fuel tube
    • Fuel tank guard pipe
    • Fuel tank protector
    • Heat shield
    • Left side inner fender
    • Propeller shaft (AWD models only)
      • Propeller shaft protector: 22 N·m (16 lb-ft)
      • Propeller shaft (use new bolts): 32 N·m (24 lb-ft)
12. Connect the fuel lines, and confirm the fuel line connection by doing a push, pull check. Then, fill the fuel tank with the fuel from the original fuel tank.

 

NOTE

The original retainer on the fuel tank unit can be reused. If it was removed from the fuel line or damaged, replace it.

13. Check for fuel leaks before installing the fuel sending unit access panel.
    • Connect the battery.
    • Connect the fuel tank unit connector, then turn the ignition to ON, but do not start the engine. After the fuelpump runs for 2 seconds, the fuel line will be pressurized.
    • Repeat step 13.2 two or three times, then check for fuel leakage.
14. Install remaining parts in the reverse order of removal.

 

15. California residents only: Fill out a Vehicle Emissions Recall – Proof of Correction certificate, and use A5I as the recall number. Have the service advisor give the certificate to your customer, and advise him or her to keep it as proof that the recall was completed. Your customer will need to submit this certificate to the DMV only if the DMV requests it. If you need more certificates, use reorder number Y0657.

 

END

 

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September 2019
NHTSA Recall 19V-569

This notice applies to your vehicle: XXXXXXXXXXXXXXXXX

Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

WHAT IS THE REASON FOR THIS NOTICE?

Honda has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year CR-V vehicles. Due to insufficient welding, the joint weld between the fuel tank and the vapor return line may separate, potentially resulting in fuel leakage. The consequences of this defect include:

 

SAFETY CONSEQUENCE

Fuel leakage in the presence of an ignition source increases the risk of a fire.

EMISSION CONSEQUENCE

Fuel leakage will release air pollutants, which may exceed evaporative emissions standards. Your vehicle may fail a state or local emissions inspection if you do not have this recall repair done.

 

WHAT WILL HONDA DO?

The dealer will replace the fuel tank for free.

 

WHAT SHOULD YOU DO?

Please call any authorized Honda dealer and make an appointment to have the fuel tank replaced for free. Once you make an appointment to repair your vehicle, be advised that the total repair process may take approximately 2 hours. However, your dealer can provide you with a better estimate of the overall time for this service visit, as may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information!

 

CHECK YOUR VEHICLE FOR OPEN RECALLS

You can check your vehicle’s eligibility for repair under this or any other recall. Please visit the Honda Recall Lookup tool at www.recalls.honda.com and enter your Vehicle Identification Number (VIN).

 

CALIFORNIA OWNERS ONLY

The DMV will not renew your vehicle’s registration until this emissions recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and provides you the certificate. Keep the certificate for your records as proof that the emissions recall was completed. Submit the certificate to the DMV only if the DMV requests it.

 

EMISSION WARRANTY

In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance.

 

OWNER INFORMATION

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.

 

DO YOU STILL HAVE MORE QUESTIONS?

If you have questions or concerns, we encourage you to:

• contact your local Honda automobile dealer; or
• call American Honda’s Customer Support & Campaign Center at 1-888-234-2138; or
• email or chat by going to https://owners.honda.com/help/customer-relations
• visit Twitter @HondaCustSvc; or
• visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.

If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.nhtsa.gov.

We apologize for any inconvenience this recall may cause you.

Sincerely,
American Honda Motor Co., Inc.

Campaign #A5I / Service Bulletin #19-090

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Septiembre del 2019

Campaña de seguridad NHTSA 19V-569

 

Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX

Estimado FIRSTNAME LASTNAME,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).

 

¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?

Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo CR-V año modelo 2019. Debido a una soldadura insuficiente, la unión soldada entre el tanque de combustible y la tubería de retorno de vapor puede separarse, causando posiblemente una fuga de combustible. Las consecuencias de este defecto incluyen:

 

CONSECUENCIA DE SEGURIDAD

Una fuga de combustible en la presencia de una fuente de ignición pudiera aumentar el riesgo de que ocurra un fuego.

 

CONSECUENCIA DE EMISIÓN

La fuga de combustible liberará contaminantes del aire, lo cual puede exceder las normas de emisiones evaporativas. Su vehículo puede fallar una inspección de emisiones locales o estatales si usted no ha completado esta reparación de campaña de seguridad.

 

¿QUÉ HARÁ HONDA?

El concesionario reemplazará el tanque de combustible de forma gratuita.

 

¿QUÉ DEBE HACER USTED?

Por favor llame a cualquier concesionario Honda y haga una cita para el reemplazo del tanque de combustible de forma gratuita. Una vez que programe una cita para reparar su vehículo, le avisamos que el proceso total de reparación podría tardar aproximadamente 2 horas. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¡Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante!

 

VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE

Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor visite la herramienta “Honda Recall Lookup” en www.recalls.honda.com e ingrese su número de identificación del vehículo (VIN).

 

SOLAMENTE PROPIETARIOS EN CALIFORNIA

El DMV no renovará su registro del vehículo hasta que esta campaña de seguridad de emisiones haya sido completada. Después de completar este procedimiento de reparación, su concesionario le entregará un certificado de Prueba de Corrección – Campaña de seguridad de emisiones del vehículo (Vehicle Emissions Recall – Proof of Correction). Por favor asegúrese que el concesionario complete y le otorgue el certificado. Mantenga el certificado para sus registros como prueba que la campaña de emisiones fue completada. Envíe el certificado para el DMV solamente si el DMV lo solicita.

 

GARANTÍA DE EMISIONES

A fin de garantizar su protección completa bajo las disposiciones con respecto a la garantía de emisiones, se recomienda que haga que su vehículo sea reparado tan pronto sea posible. De no hacerlo podría determinarse como una falta de mantenimiento adecuado.

 

INFORMACIÓN DEL PROPIETARIO

Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.

 

¿USTED TODAVÍA TIENE MÁS PREGUNTAS?

Si usted tiene preguntas o inquietudes, le recomendamos que:

• se comuníquese con su concesionario de automóviles Honda local; o
• se comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138; o
• o por correo electrónico o chat en https://owners.honda.com/help/customer-relations
• visite Twitter @HondaCustSvc; o
• Para más información también puede visitar www.recalls.honda.com.

Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página https://www.nhtsa.gov.

Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.

Atentamente,

American Honda Motor Co., Inc.

Campaña #A5I / Boletín de Servicio #19-090

 

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For Immediate Release

 

Statement by American Honda Regarding Fuel Tank Recall: 2019 Honda CR-V  

• 134 vehicles are affected in the United States
• For Free: Fuel tanks will be replaced
• No reports of related fires or injuries

TORRANCE, Calif. – August 7, 2019 – American Honda will voluntarily recall 134 model-year 2019 Honda CR-V vehicles in the United States to replace their fuel tanks, for free. An improper weld attaching a vapor return hose on the top of the fuel tank could result in a vapor or liquid fuel leak. Fuel leakage in the presence of an ignition source increases the risk of a fire, and evaporative emissions regulations prohibit fuel vapor leaks. Honda has received no reports of fires or injuries related to this issue.

Honda encourages each owner of an affected vehicle to schedule a repair appointment with an authorized dealer as soon as they receive notification of this recall from Honda. Mailed notification to owners will begin in late-Sept. 2019. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.

# # #

 

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DEFECT INFORMATION REPORT

573.6(c)(1)

Name of manufacturer:

Honda of America Mfg., Inc.
Honda of Canada Mfg.
Honda Manufacturing of Indiana, LLC

Manufacturer’s agent:

John Turley
American Honda Motor Co., Inc. 1919 Torrance Blvd.
Torrance, CA 90501-2746

573.6(c)(2)

Identification of potentially affected vehicles:

Make/Model	Model Year	Dates of Manufacture	Number of Vehicles
Honda CR-V	2019	12/12/2018 to 06/27/2019	134

 

Description of the basis for the determination of the recall population:

The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.

 

Description of how the vehicles being recalled differ from similar vehicles not included in the recall:

Supplier manufacturing records identified a specific production period during which fuel tanks were affected by an improper manufacturing process. There is 100% traceability between the suspect parts and the VIN such that similar vehicles not included in the recall were equipped with good parts.

 

Identification of affected component:

Component:	Tank Assy., Fuel
Part No.:	17044-TLA-A06
Country of Origin:	U.S.
Manufacturer:	US Yachiyo Inc.

 

573.6(c)(3)

Total number of potentially affected vehicles: 134

573.6(c)(4)

Percentage of affected vehicles that contain the defect: 100%

 

573.6(c)(5)

Defect description:

The joint weld between the fuel tank and the vapor return line was insufficiently welded on certain vehicles.  Over time, vibrations and heat cycling can cause the weld to separate, potentially resulting in a fuel leak.  Fuel leakage in the presence of an ignition source increases the risk of a fire.

 

573.6(c)(6)

Chronology:

May 31, 2019

Honda received the first claim of a fuel leak and launched an investigation.

 

June 2019

The failed part was returned to the supplier for analysis.  The supplier confirmed the vapor return line joint was insufficiently welded.  Although manufacturing records show the weld was insufficient, the supplier had not been notified of the failure by its quality check system and therefore shipped the fuel tank to Honda.

 

July 8, 2019

The supplier informed Honda that in December 2018, two replacement welding stations were installed on the manufacturing line and a quality check system was not implemented on the new tooling.  The absence of a quality check system, along with errors in operation, allowed the insufficiently welded fuel tanks to enter the market.

 

July 25, 2019

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

 

As of July 25, 2019, Honda has received one warranty claim, two field reports, and no reports of injuries or fires related to this issue.

 

573.6(c)(8)

Program for remedying the defect:

Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda automobile dealer.  The dealer will replace the fuel tank for free.

Because the new vehicle limited warranty on all affected vehicles would have provided a free repair for the problem addressed by this recall, without any payment by the owner, reimbursement for pre-notification repairs will not be offered.

 

The estimated date to start notification to dealers:          August 2, 2019

The estimated date to start notifications to owners:        September 16, 2019

 

573.6(c)(10)

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible.

A draft of the owner notification letter will be submitted to your office as soon as possible.

 

573.6(c)(11)

Manufacturer’s campaign number: A5I

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HONDA	CR-V	2019

 

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12 Associated Documents

Remedy Instructions and TSB

RCRIT-19V569-9873.pdf 1667.974KB

 

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Defect Notice 573 Report

RCLRPT-19V569-4166.PDF 213.668KB

 

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DEFECT INFORMATION REPORT

RMISC-19V569-1434.pdf 129.061KB

 

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Manufacturer Notices(to Dealers,etc) – August 2, 2019 Subject Safety Recall: 2019 CR-V Fuel Tank Vapor Return Joint Weld Failure

RCMN-19V569-9723.pdf 143.913KB

 

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Recall Acknowledgement

RCAK-19V569-4755.pdf 244.108KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V569-4021.PDF 211.324KB

 

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V569-4728.PDF 211.434KB

 

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Remedy Instructions and TSB

RCRIT-19V569-0457.pdf 1668.749KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V569-5817.pdf 150.025KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V569-3834.PDF 211.137KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V569-0517.PDF 211.244KB

 

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Statement by American Honda Regarding Fuel Tank Recall: 2019 Honda CR-V

RMISC-19V569-5859.pdf 74.238KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V569&docType=RCL

 

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