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November 20, 2020 NHTSA CAMPAIGN NUMBER: 20V725000
Tire Carcass May Break Causing Sudden Air Loss
Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
NHTSA Campaign Number: 20V725
Manufacturer Honda (American Honda
Motor Co.)
Components TIRES
Potential Number of Units Affected 214
Summary
American Honda Motor Co. (Honda
) is recalling certain 2021 Pilot vehicles equipped with Continental CrossContact LX Sport 245/50R20 102 H tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921. The tires may have been cured for a time beyond the specification limits.
Remedy
Honda will notify owners, and dealers will inspect all four tires and replace the tires that have the affected DOT serial number and mold number, free of charge. The recall began January 11, 2021. Owners may contact Honda
customer service at 1-888-234-2138. Honda
’s number for this recall is U8Y.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Honda has a Recall
AFFECTED VEHICLES
Year | Model | Trim Level | VIN Range |
2021 | Pilot | ALL | Check the iN VIN status for eligibility. |
BACKGROUND
A very limited number of 2021 model year Pilots may be equipped with one or more Continental Cross Contact LX 245/50R20 102H tires that were cured for a time beyond the specification limits. Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation, which could lead to a tread/belt loss.
CUSTOMER NOTIFICATION
Owners of all identified vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.
CORRECTIVE ACTION
Inspect the DOT number and mold number on all 4 tires. Then, replace the tire(s) if needed.
PARTS INFORMATION
NOTE: New tires must be purchased through Tire Rack when replacing a tire using this bulletin.
Part Name | Part Number | Quantity |
TIRE (245/50 R20) | 42751-CTL-020 | 1 |
INSPECTION
- Inspect the last 4 digits of the DOT number and the mold number on all 4 tires. The tire must display one of the pairs of DOT number and mold number listed below:
- DOT number 1719 with mold number 412681 or 412688
- DOT number 2719 with mold number 412689 or 408205
- DOT number 2920 with mold number S – 421920 or S – 421921
- DOT number 3119 with mold number 408204
- DOT number 3319 with mold number 412692
- DOT number 3819 with mold number 412692
- DOT number 3919 with mold number 412692
Do the last 4 digits of the DOT number and the mold number correspond to one of the pairs listed above? YES — Go to REPAIR PROCEDURE.
NO — This service bulletin does not apply.
NOTE:
- Above the DOT and mold number of each tire, mark its location on the vehicle. For example: Left Front: LF, Left Rear: LR, Right Front: RF, Right Rear: RR.
- Clear photos of the DOT, location, and mold numbers of all 4 tires must be submitted with the warranty claim.
- The number may or may not be preceded by “S -”.
REPAIR PROCEDURE
- Replace any tire(s) that have the affected DOT and mold numbers.
- Once the tire is removed, drill a 3/8” hole in the sidewall above the serial number.
American Honda – WPI
Building 500, Rollup Door #4
1919 Torrance Blvd.
Torrance, CA 90501
NOTE: Clear photos of the DOT numbers, mold numbers, and location of all 4 tires must be submitted with the warranty claim.
END
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
According to the tire defect notification 20T-018 filed by Continental Tire the Americas, LLC (CTA), a total of 884 potentially affected tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921 were applied to 2021MY Honda Pilot, 2020MY Honda
Passport and Acura
MDX vehicles and were released to commerce; 768 of these tires were shipped to Honda
for OEM application and 116 tires were distributed throughout CTA’s retail network. The 768 tires received by Honda
could have been installed on up to 10,254 U.S. market vehicles. Of the 768 tires, supplier production records identified only fourteen tires potentially subject to over-curing; however, only four of these tires actually exceeded the supplier’s cure time threshold and thus resulted in compromised tires. Based on tire serial numbers, shipping records narrowed these four tires down to two shipping trailers, with two tires per trailer. Shipping records also confirmed Honda
’s two in-factory tire failures were linked to the same trailer, so the remaining two over-cured tires were isolated to a single shipping trailer.
The vendor responsible for wheel assembly (wheel, tire, and TPMS) maintained records for the tire serial number during receiving, and separately the DOT serial number, mold number, and TPMS ID number during assembly. These records indicate that the two over-cured tires received from the supplier were limited to three lots of wheel assemblies that were shipped to Honda.
Each wheel assembly lot is designated for 72 vehicles, so the overall scope is 216 vehicles.
Using the TPMS ID numbers, Honda determined that these wheel assemblies were installed on 216 Honda
Pilot vehicles, of which 214 were U.S. market vehicles. Vendor records also indicated that only 14 of these wheel assemblies match the suspect DOT serial number and mold number, so the tire replacement remedy will be limited to these 14 wheel assemblies.
Defect description:
According to defect notification 20T-018 filed by CTA, certain affected tires have an over-cure condition. Affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation that could lead to a partial or full tread/belt loss. These conditions increase the risk of a crash or injury. The tires may exhibit visible localized tread wear that may manifest as excessive vibration and/or bulging in the tread area, which could serve as a possible warning to owners.
Chronology:
August 12 – 21, 2020
Honda had two separate incidents at the factory where a single tire burst on a newly manufactured vehicle. Honda
launched an investigation, and the tires were returned to the supplier for analysis.
September 2 – 11, 2020
The supplier sent the failed tires to its German laboratory for analysis and confirmed both tires were over-cured.
September 14, 2020
The supplier informed Honda that certain tires may have been over-cured due to errors in the curing process. Honda
placed a yard hold on all vehicles at the factory that had tires installed with DOT serial number and mold numbers that matched the suspect tires.
September 24, 2020
The supplier notified NHTSA of a potential defect involving Honda vehicles (20T-018).
October 27, 2020
The supplier amended defect notification 20T-018.
November 6, 2020
Honda met with NHTSA to discuss defect notification 20T-018.
November 13, 2020
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 13, 2020, Honda has not received any warranty claims, field reports, nor reports of injuries or crashes related to this issue.
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will inspect all four tires and replace tires with the affected DOT serial number and mold number for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.
SEOCONTENT-START
Next Unread Message View Message
DATE: November 21, 2020
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2021 Pilot Continental Tires
On October 27, 2020, Continental Tire the Americas, LLC (CTA) formally notified NHTSA of a safety recall
related to certain improperly manufactured tire(s) that may cause the sidewalls to crack, burst or lose
tread while driving, increasing the risk of a crash. The total population of tires, affecting multiple
vehicle manufacturers and the aftermarket, is 11,728.
On November 20, 2020, after an internal investigation of production records, American Honda notified
NHTSA of a stop sale and safety recall for 214 model year 2021 Pilot units that were potentially affected by
this defect. Refer to your eResponsibility report or do an iN VIN status inquiry to determine which units in your
inventory are affected by this range.
Please note that American Honda is only recalling affected vehicles that were originally built with
possibly one or more of these affected tires. CTA is handling the replacement of any aftermarket tires
with this defect separately and directly with dealers. Click here for information from CTA related to the
handling of aftermarket tires, including the identification of customers and the submission of claims
regarding these parts.
Failure to repair a recalled vehicle as necessary prior to sale may subject your dealership to claims or
lawsuits.
BACKGROUND
Affected vehicles may be equipped with one or more tires that were cured for a time beyond the
specification limits. Over cured tires may develop a break in the sidewall resulting in sudden air loss or
a belt edge separation, which could lead to a tread/belt loss. Either condition can cause a loss of
vehicle control, increasing the risk of a crash or injury.
REPAIR
Tires will require an inspection and photograph claim submission to verify that they are affected, and
will be replaced as necessary.
PARTS
New replacement tires will be made available through your authorized Honda Tire Center (TireRack
Wholesale Solutions: 877-327-8473). American Honda expects only a small quantity of tires will be
affected by this recall.
Sent on 11 21 2020 Expires on 01 09 2021
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2021 Pilot Continental Tires
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service bulletin 20-097, Safety Recall: 2021 Pilot 20” Continental Tire has been posted to the Service
Information System (SIS) as of November 21, 2020. It includes parts, inspection, repair, and warranty
information related to this recall.
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by early January 2021.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2
**********************************************************************************************************
November 20, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re:
Part 573, Defect Information Report
2021 Model Year Honda Pilot
OE Tire
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of certain 2021 model year Honda
Pilot vehicles to address a defect with the original equipment tire.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
JC:wvt
Defect Information Report
573.6(c)(1)
Name of manufacturer:
Honda Manufacturing of Alabama, LLC
Manufacturer’s agent:
Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
Make/Model Model Year Dates of Manufacture Number of Vehicles
Honda Pilot 2021 08/04/2020 to 08/12/2020 214
Description of the basis for the determination of the recall population:
The recall population was determined based on supplier and manufacturing records.
Identification of affected component:
Component: CrossContact LX Sport 245/50R20 102 H
Part No.: 42751-TG7-A24, 42751-TG7-Y20
Country of Origin: U.S.
Manufacturer: Continental Tire the Americas, LLC.
573.6(c)(3)
Total number of potentially affected vehicles: 214
573.6(c)(4)
Percentage of affected vehicles that contain the defect: 7%
573.6(c)(5)
573.6(c)(8)(ii)
The estimated date to start notification to dealers: November 21, 2020
The estimated date to start notifications to owners: January 11, 2021
573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter, and other dealer communications will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: U8Y
*****
For more information: Chris_Martin@ahm.honda.com
For Immediate Release
Statement by American Honda Regarding Tire Recall: 2021 Honda
Pilot
• 214 vehicles are affected in the United States
• Vehicles will be inspected, and if a recalled tire is found, the tire will be replaced, for free
• No reported crashes or injuries related to this issue
TORRANCE, Calif. – Nov. 30, 2020 – American Honda will voluntarily recall 214 Honda
Pilot vehicles from the 2021 model year in the United States to inspect each vehicle’s tires, and if a recalled tire is found, replace it, for free. No related crashes or injuries have been reported in relation to this issue.
Fourteen tires were manufactured using an incorrect rubber curing process, supplied to Honda and subsequently installed on certain 2021 Honda
Pilots. The sidewalls on the affected tires may rupture unexpectedly, resulting in reduced tire pressure or a belt edge separation, which could lead to tread/belt loss. Either condition increases the risk of a crash or injury. Based on Honda
production records, 214 vehicles that potentially received one or more defective tires must be inspected by an authorized Honda
dealer to complete the recall on each vehicle.
Honda is announcing this recall to encourage each owner of an affected vehicle to take it to an authorized dealer as soon as they receive notification of this recall from Honda
. Mailed notification to owners will begin in early-Jan. 2021. Owners can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.
# # #
*****
NHTSA Recall Number: 20V-725
Honda Campaign Number: U8Y
Service Bulletin Number: 20-097
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
January 2021
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which
relates to motor vehicle safety exists in certain 2021 model year Pilot vehicles equipped with Continental CrossContact LX Sport
245/50R20 102 H tires.
Why my vehicle is under recall: The tires may have been over cured and, as a result, may develop a break in the sidewall
causing a sudden loss of air or the tread may separate from the tire that could lead to
tread/belt loss. These conditions increase the risk of a crash or injury. The tires may show
tread wear that manifests as excessive vibration while driving and/or bulging in the tread
area, which can be considered a possible warning.
What Honda will do: Your Honda
dealer will inspect all four tires and, if necessary, replace the tire(s) for FREE.
Honda estimates that the inspection process will take approximately 15 minutes. If the
tire(s) need replacement, the repair will take approximately 1 hour and 30 minutes to
complete. However, your dealer can provide you with a better estimate of the overall time
for this service visit, as it may be necessary to make your vehicle available for a longer
period of time.
What we need you to do:
• Check recall information for your vehicle by accessing the Honda Recall Lookup tool
at www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
• If you have questions or concerns, we encourage you to:
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please
contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions
on how to request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information
Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee
within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to
the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590.
Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
https://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
Please call any authorized Honda dealer and schedule an appointment to have your
vehicle repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and
passengers of this important information.
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Dear FIRSTNAME LASTNAME,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico
en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe
un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo Pilot año modelo 2021 equipados con
neumáticos Continental CrossContact LX Sport 245/50R20 102 H.
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
Los neumáticos pudieron haberse sobrecurado y como resultado se puede formar una
ruptura en la pared lateral ocasionando una pérdida de aire súbita u ocasionar que la
banda de rodamiento se pueda separar del neumático lo cual podría conllevar a una
pérdida de la correa/banda de rodamiento. Estas condiciones aumentan el riesgo de un
choque o lesión. Los neumáticos pueden mostrar desgaste de la banda de rodamiento
que se manifiesta como vibración en exceso mientras conduce y/o una apariencia
hinchada en el área de la banda de rodamiento, lo cual puede ser considerado como una
advertencia posible.
¿Qué hará Honda?” Su concesionario Honda
inspeccionará los cuatro neumáticos y, si es necesario,
reemplazará el neumático(s) de forma GRATUITA. Honda estima que el proceso de
inspección tomará aproximadamente 15 minutos. Si el(los) neumático(s) necesita(n)
reemplazo, la reparación tomará aproximadamente 1 hora y 30 minutos para
completarse. No obstante, su concesionario le puede ofrecer un mejor estimado del
tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté
disponible por un periodo más largo.
¿Qué necesitamos que usted haga?:
• Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su
Número de identificación del vehículo (VIN).
• Si usted tiene preguntas o inquietudes, le recomendamos que:
o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-
2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de
www.owners.honda.com/help/customer-relations; o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com
CAMPAÑA DE SEGURIDAD IMPORTANTE
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la
reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para
el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para
determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto
posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones
federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y
dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita
de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New
Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo
(Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página https://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por
favor tenga por seguro que su seguridad es nuestra primera preocupación.
Atentamente,
American Honda Motor Co., Inc.
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Enero del 2021
Estimado FIRSTNAME LASTNAME,
*****
Next Unread Message View Message
DATE: March 12, 2021
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: EXPANSION-Stop Sale/Safety Recall: 2019-2020 Passport, Pilot Connental Tires
On October 27, 2020, Connental Tire the Americas, LLC (CTA) formally nofied NHTSA of a safety recall
related to certain improperly manufactured res that may cause the sidewalls to crack, burst or lose
tread while driving, increasing the risk of a crash. As previously communicated, American Honda
nofied NHTSA of a stop sale and safety recall on November 20, 2020 for 214 model year 2021 Pilot vehicles
that were potenally affected by this defect.
Upon further invesgaon, on February 15, 2021 CTA nofied NHTSA of addional res affected by this
same defect. On March 11, 2021, American Honda nofied NHTSA of an expansion to this recall for 1,093
model year 2019-2020 Passport and 2019-2020 Pilot vehicles. Refer to your eResponsibility report or do an iN
VIN status inquiry to determine which vehicles in your inventory are affected by this range.
Please note that American Honda is only recalling vehicles that potenally were built with possibly
one or more of these affected res. CTA is handling the replacement of any aermarket res with this
defect separately and directly with dealers. Click here for informaon from CTA related to the handling
of aermarket res, including the idenficaon of customers and the submission of claims regarding
these parts.
Failure to repair a recalled vehicle as necessary prior to sale may subject your dealership to claims or
lawsuits.
BACKGROUND
Affected vehicles may be equipped with one or more res that were cured for a me beyond the
specificaon limits. Over cured res may develop a break in the sidewall resulng in sudden air loss or
a belt edge separaon, which could lead to a tread/belt loss. Either condion can cause a loss of
vehicle control, increasing the risk of a crash or injury.
REPAIR
Tires will require an inspecon and photograph claim submission to verify that they are affected, and
will be replaced as necessary.
PARTS
New replacement res will be made available through your authorized Honda Tire Center (TireRack
Wholesale Soluons: 877-327-8473). American Honda expects only a small quanty of res will be
affected by this recall.
Sent on 03 12 2021 Expires on 04 30 2021
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject EXPANSION-Stop Sale/Safety Recall: 2019-2020 Passport, Pilot Continental Tires
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service bullen 20-097, Safety Recall: 2019-20 Passport, 2019-21 Pilot 20” Connental Tire has been revised
and will be posted to the Service Informaon System (SIS) as of March 12, 2021. It includes parts,
inspecon, repair, and warranty informaon related to this recall.
CUSTOMER NOTIFICATION
American Honda expects to complete customer noficaon by end of April 2021.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2
*****
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 5
Service Bulletin
20-097
March 12, 2021 Version 3
Safety Recall: 2019–20 Passport, 2019–21 Pilot 20” Continental Tire
Supersedes 20-097, dated December 11, 2020. See REVISION SUMMARY.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2019–20
Passport
ALL
Check the iN VIN status for eligibility.
2019–21
Pilot
ALL
Check the iN VIN status for eligibility.
REVISION SUMMARY
This service bulletin has been extensively changed; American Honda recommends you read this entire bulletin.
BACKGROUND
A very limited number of 2019–20 Passports and 2019–21 Pilots may be equipped with one or more Continental Cross Contact LX 245/50R20 102H tires that were cured for a time beyond the specification limits. Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation, which could lead to a tread/belt loss.
CUSTOMER NOTIFICATION
Owners of all identified vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.
CORRECTIVE ACTION
Inspect the DOT number and mold number on all 4 tires. Then, replace the tire(s) if needed.
PARTS INFORMATION
NOTE: New tires must be purchased through Tire Rack when replacing a tire using this bulletin.
Part Name
Part Number
Quantity
TIRE (245/50 R20)
42751-CTL-020
1
Page 2 of 5
WARRANTY CLAIM INFORMATION
NOTES:
• Required photos must be included when submitting your claim, or the claim may be subject to a debit. The photos must be clear; retake any unclear photos before submitting.
• New tires must be purchased through Tire Rack when replacing a tire using this bulletin.
• To submit a warranty claim for dealer-installed tire replacement, select the T3 sublet code in the Sublet Information field and enter the total sublet amount.
• For tire handling reimbursement, select the T4 sublet code in a different Sublet Information field. Then multiply the number of replaced tires by $10.00. Add the total handling amount in the second sublet field.
Inspection Only 2021 Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B3
Inspect the DOT and mold numbers of all four tires. (Photos of DOT and mold numbers of all tires. No tire replacement).
0.2 hr
6TX00
U8Y00
A20097A
42751-CTL-020
Inspection and Tire Replacement, 2021 Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B4
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance one (1) new tire. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.5 hr
6TX00
U8Y00
A20097B
42751-CTL-020
4215B5
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance two (2) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.8 hr
6TX00
U8Y00
A20097C
42751-CTL-020
4215B6
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance three (3) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
1.1 hr
6TX00
U8Y00
A20097D
42751-CTL-020
4215B7
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance four (4) new tires. (Includes inspection and photos of the DOT, mold numbers and location of all tires).
1.4 hr
6TX00
U8Y00
A20097E
42751-CTL-020
Page 3 of 5
Inspection Only 2019-20 Passport and Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B3
Inspect the DOT and mold numbers of all four tires. (Photos of DOT and mold numbers of all tires. No tire replacement).
0.2 hr
6TX00
UA200
A20097F
42751-CTL-020
Inspection and Tire Replacement, 2019-20 Passport and Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B4
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance one (1) new tire. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.5 hr
6TX00
UA200
A20097G
42751-CTL-020
4215B5
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance two (2) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.8 hr
6TX00
UA200
A20097H
42751-CTL-020
4215B6
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance three (3) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
1.1 hr
6TX00
UA200
A20097J
42751-CTL-020
4215B7
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance four (4) new tires. (Includes inspection and photos of the DOT, mold numbers and location of all tires).
1.4 hr
6TX00
UA200
A20097K
42751-CTL-020
Skill Level: Repair Technician
Page 4 of 5
INSPECTION
1. Inspect the last 4 digits of the DOT number and the mold number on all 4 tires. The tire must display one of the pairs of DOT number and mold number listed below:
• DOT number 1719 with mold number 412681 or 412688
• DOT number 2719 with mold number 412689 or 408205
• DOT number 2920 with mold number S – 421920 or S – 421921
• DOT number 3119 with mold number 408204
• DOT number 3319 with mold number 412692
• DOT number 3819 with mold number 412692
• DOT number 3919 with mold number 412692
Do the last 4 digits of the DOT number and the mold number correspond to one of the pairs listed above?
YES — Go to REPAIR PROCEDURE.
NO — This service bulletin does not apply.
NOTE:
• Above the DOT and mold number of each tire, mark its location on the vehicle. For example: Left Front: LF, Left Rear: LR, Right Front: RF, Right Rear: RR.
• Clear photos of the DOT, location, and mold numbers of all 4 tires must be submitted with the warranty claim.
• The number may or may not be preceded by “S -”.
Page 5 of 5
REPAIR PROCEDURE
1. Replace any tire(s) that have the affected DOT and mold numbers.
1. Once the tire is removed, drill a 3/8” hole in the sidewall above the serial number.
2. Replaced tires are to be sent to AHM WPI for destruction. Ship tires to the address below.
American Honda – WPI
Building 500, Rollup Door #4
1919 Torrance Blvd.
Torrance, CA 90501
NOTE: Clear photos of the DOT numbers, mold numbers, and location of all 4 tires must be submitted with the warranty claim.
END
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
HONDA![]() | PILOT | 2021 |
11 Associated Documents
Recall Acknowledgement
RCAK-20V725-7217.pdf 290.193KB
Miscellaneous Document – Part 573 Defect Information Report
RMISC-20V725-6580.pdf 356.282KB
Defect Notice 573 Report
RCLRPT-20V725-4766.PDF 215.312KB
Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety Recall: 2021 Pilot Continental Tires
RCMN-20V725-5000.pdf 201.599KB
Remedy Instructions and TSB
RCRIT-20V725-1638.pdf 517.426KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V725-9314.pdf 50.488KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V725-9861.PDF 211.15KB
Miscellaneous Document – Media Statement
RMISC-20V725-9637.pdf 49.347KB
Manufacturer Notices(to Dealers,etc) – Memo re EXPANSION-Stop Sale/Safety Recall: 2019-2020 Passport, Pilot Continental Tires
Remedy Instructions and TSB
RCRIT-20V725-1982.pdf 433.91KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V725-3593.PDF 211.252KB
Latest Recalls Documents
- The highly advanced performance engineering also delivers a long lasting tread compound while still generating extremely low noise levels
- The treads circumferential grooves, synergized in their size and location are designed for maximum dry road performance
- Made in China
- Package Height: 9.0"
- Chamfered edges of the lateral grooves reduces rolling resistance and increases tread rigidity
- A self-locking sipes system ensures exceptional water evacuation to enhance road traction and braking
- A three-across set of inner ribs reduces road noise and improves ride comfort
- Symmetric tread design leads to smoother rolling on the road and even tread wear throughout the tire's lifespan
- Treadlife: N/A
- Tires Only
- Season: All Season, Performance: High Performance
- Car Type: Passenger
- Load Range XL, 4-Ply Rated, 4-PR
- Closed and rigid shoulder design to help eliminate abnormal wear
- Nano Blend Compound technology is used to ensure consistent performance throughout the tire's tread life
- Unique tread design and dense siping enhance wet traction and braking
- Pattern design easily evacuates water to reduce hydroplaning and improve wet handling performance
- Application of Pattern Noise Simulation technology for reduced road noise and a quieter ride
- Budget-friendly price but doesn't compromise on value
- Optimized pitch sequence which reduces noise so you can enjoy driving in peace
- Enhanced handling with its latest tread compound resulting in a much longer lasting tire
- Fit Type: Universal Fit
- Performance made to last.
- Elevate your potential in all seasons.
- The first all season tire chosen by Chevrolet for the Corvette.
- Fit type: Vehicle Specific
- Load capacity: 1477 pounds
- Optimized tire contact area with the road: For enhanced handling and responsiveness
- Biting edges: Help to provide confident all-season traction in wet, dry and snowy conditions
- Optimized tread pattern: Helps to quiet noise from on-road driving
- Treadlife: N/A
- Tires Only
- Season: All Season, Performance: High Performance
- Car Type: Passenger
- Load Range XL, 4-Ply Rated, 4-PR
- Treadlife: N/A
- Tires Only
- Season: All Season, Performance: Performance
- Car Type: Passenger
- Load Range SL, 4-Ply Rated, 4-PR
- Treadlife: N/A
- Tires Only
- Season: All Season, Performance: High Performance
- Car Type: Passenger
- Load Range XL, 4-Ply Rated, 4-PR
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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