21V939 – Driveshaft May Fail – 2021 Acura RDX & 2022 Honda CR-V Hybrid

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December 2, 2021 Ms. Anne Collins Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Re: Part 573, Defect Information Report 2021 Model Year Acura RDX and 2022 Model Year Honda CR-V Hybrid Front Drive Shaft Dear Ms. Collins: In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of certain 2021 model year Acura RDX and 2022 model year Honda CR-V Hybrid vehicles to address a defect with the front drive shaft. If you have any questions about this report, please feel free to contact me. Sincerely, AMERICAN HONDA MOTOR CO., INC. Jeff Chang Senior Manager Product Regulatory Office JC:wt American Honda Motor Co., Inc. 1919 Torrance Boulevard Torrance, CA 90501-2746 Phone (310) 783-2000 DEFECT INFORMATION REPORT 573.6(c)(1) Name of manufacturer: Honda Development and Manufacturing of America, LLC Manufacturer’s agent: Jeff Chang American Honda Motor Co., Inc. 1919 Torrance Blvd. Torrance, CA 90501-2746 573.6(c)(2) Identification of potentially affected vehicles: Description of the basis for the determination of the recall population: The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Description of how the vehicles being recalled differ from similar vehicles not included in the recall: Similar vehicles produced outside the specified manufacturing range above had front drive shafts installed that were built to specification. Identification of affected components: Component: Drive Shaft Assy., Right or Left Part No.: Right Left Acura RDX – 44306-TJB-A51 Honda CR-V Hybrid 44305-TMA-H01 44306-TMA-H01 Country of Origin: U.S. Manufacturer: NTN Driveshaft Anderson, Inc. 573.6(c)(3) Total number of potentially affected vehicles: 279 573.6(c)(4) Percentage of affected vehicles that contain the defect: 100% Make/Model Model Year Dates of Manufacture Number of Vehicles Acura RDX 2021 09/28/2021 – 09/28/2021 41 Honda CR-V Hybrid 2022 09/28/2021 – 10/01/2021 238 573.6(c)(5) Defect description: A component in the right or left front drive shaft installed in affected vehicles may have received improper heat treatment, resulting in increased wear and premature failure. If the front drive shaft prematurely fails, the engine will not provide motive power and the vehicle may roll away if the electronic parking brake has not been set (even if the gear selector had been placed in the Park position). Both conditions increase the risk of a crash or personal injury. 573.6(c)(6) Chronology: September 30, 2021 The supplier informed Honda of potentially suspect parts that were shipped to Honda. These potentially suspect parts were assembled with insufficiently heat-treated steel balls for the front drive shaft outboard joint sub-assembly. Honda placed these vehicles on stop-shipment as a precaution while awaiting analysis from the supplier. Mid-October to mid-November, 2021 The supplier completed reproduction testing of the potentially suspect parts. After continued use, the steel balls could deform from heat generated by the drive shaft, resulting in outboard joint sub-assembly seizure and drive shaft failure. The supplier also confirmed with the Tier-2 supplier of the steel balls that only specific production lots received abnormal heat treatment due to improper air/gas mixture and temperature variation from furnace misfires. November 25, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 25, 2021, Honda has not received any warranty claims, field reports nor reports of crashes or injuries related to this issue. 573.6(c)(8)(i) Program for remedying the defect: Registered owners of all affected vehicles will be contacted by mail and asked to bring their vehicle to an authorized Acura or Honda dealer. The dealer will replace the right or left front drive shaft as applicable, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement in accordance with the recall reimbursement plan on file with NHTSA. 573.6(c)(8)(ii) The estimated date to start notification to dealers: December 3, 2021 The estimated date to start notifications to owners: January 24, 2022 573.6(c)(10) Representative copies of all notices, bulletins and other communications: A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible. A draft of the owner notification letter will be submitted to your office as soon as possible. 573.6(c)(11) Manufacturer’s campaign number: BBY, NBW, OBX

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-939 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : DEC 02, 2021 NHTSA Recall No. : 21V-939 Manufacturer Recall No. : BBY, NBW, OBX Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 279 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Acura RDX Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Similar vehicles produced outside the specified manufacturing range above had front drive shafts installed that were built to specification. The number of affected units is 41. Production Dates : SEP 28, 2021 – SEP 28, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Honda CR-V Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Similar vehicles produced outside the specified manufacturing range above had front drive shafts installed that were built to specification. The number of affected units is 238. Production Dates : SEP 28, 2021 – OCT 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-939 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A component in the right or left front drive shaft installed in affected vehicles may have received improper heat treatment, resulting in increased wear and premature failure. If the front drive shaft prematurely fails, the engine will not provide motive power and the vehicle may roll away if the electronic parking brake has not been set (even if the gear selector had been placed in the Park position). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Both conditions increase the risk of a crash or personal injury. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Drive Shaft Assy., Left Component Description : RDX Component Part Number : 44306-TJB-A51 Component Name 2 : Drive Shaft Assy., Left Component Description : CR-V Hybrid Component Part Number : 44306-TMA-H01 Component Name 3 : Drive Shaft Assy., Right Component Description : CR-V Hybrid Component Part Number : 44305-TMA-H01 Supplier Identification : Component Manufacturer Name : NTN Driveshaft Anderson, Inc. Address : 7625 South Layton Road Part 573 Safety Recall Report 21V-939 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Anderson Indiana 46011 Country : United States Chronology : September 30, 2021 The supplier informed Honda of potentially suspect parts that were shipped to Honda. These potentially suspect parts were assembled with insufficiently heat-treated steel balls for the front drive shaft outboard joint sub-assembly. Honda placed these vehicles on stop-shipment as a precaution while awaiting analysis from the supplier. Mid-October to mid-November, 2021 The supplier completed reproduction testing of the potentially suspect parts. After continued use, the steel balls could deform from heat generated by the drive shaft, resulting in outboard joint sub-assembly seizure and drive shaft failure. The supplier also confirmed with the Tier-2 supplier of the steel balls that only specific production lots received abnormal heat treatment due to improper air/gas mixture and temperature variation from furnace misfires. November 25, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 25, 2021, Honda has not received any warranty claims, field reports nor reports of crashes or injuries related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to bring their vehicle to an authorized Acura or Honda dealer. The dealer will replace the right or left front drive shaft as applicable, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement in accordance with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin on or around December 3, 2021. Owner notification is expected to begin on or around January 24, 2022. Planned Dealer Notification Date : DEC 03, 2021 – NR Planned Owner Notification Date : JAN 24, 2022 – NR * NR – Not Reported

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American Honda Motor Co., Inc. ● 1919 Torrance Blvd. ● Torrance, California 90501-2746 ● Phone (310) 783-3170 ● Fax (310) 783-3622 Media Web Site: www.hondanews.com Consumer Web Site: www.honda.com For more information: [email protected] For Immediate Release Statement by American Honda Regarding Front Driveshaft Recall: 2021 Acura RDX and 2022 Honda CR-V Hybrid • 279 vehicles are affected in the United States • Front driveshaft (left or right) will be replaced, for free • No in-market warranty claims or reported crashes/injuries; issue discovered by supplier TORRANCE, Calif. – Dec. 13, 2021 – American Honda will voluntarily recall 279 Acura RDX (2021) and Honda CR-V Hybrid (2022) vehicles in the United States to replace the front left or right driveshaft, for free. Certain incorrectly manufactured front driveshafts may be subject to premature internal wear, which could cause a vehicle to lose motive power to the front wheels or to roll unexpectedly while in park without use of the parking brake. Both potential scenarios could increase the risk of a crash. Honda has not received any in-market warranty claims or reports of crash or injury related to this issue, which was discovered during quality inspections at the driveshaft supplier. American Honda is announcing this recall to encourage each owner or lessee of an affected vehicle to take it to an authorized dealer as soon as they receive notification of this recall from Acura or Honda. Mailed notification to owners will occur in late-Jan. 2022. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.acura.com, www.recalls.honda.com or by calling (888) 234-2138. # # #

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NHTSA Recall Number: 21V-939 Acura Campaign Number: BBY Service Bulletin Number: 21-038 January 2022 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Acura has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year RDX vehicles. Why my vehicle is under recall: Due to improper manufacturing, certain front drive shafts may be subject to increased wear and premature failure. As a result, the vehicle may lose drive power or roll away when parked (gear selector in the “P” Park position) if the parking brake has not been set. Both conditions increase the risk of a crash or personal injury. What Acura will do: Your Acura dealer will replace the left front drive shaft for FREE. Acura estimates that the repair will take approximately 1 hour and 15 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: • Check recall information for your vehicle by accessing the Acura Recall Lookup tool at www.recalls.acura.com and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o contact your local Acura automobile dealer; or o email or chat by going to www.owners.acura.com/help/client-relations; or o visit Twitter @AcuraClientCare; or o visit www.recalls.acura.com to use “Ask Us”, our 24/7 virtual agent; or o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. IMPORTANT SAFETY RECALL Please call any authorized Acura dealer and schedule an appointment to have your vehicle repaired for FREE. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. AUTOMOBILE DIVISION American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Dear FIRSTNAME LASTNAME, This notice applies to your vehicle: XXXXXXXXXXXXXXXXX Número de campaña de seguridad NHTSA: 21V-939 Número de campaña de Acura: BBY Número de boletín de servicio: 21-038 Enero del 2022 Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Acura ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos RDX año modelo 2021. ¿Por qué mi vehículo está bajo esta campaña de seguridad?: Debido a fabricación incorrecta, ciertos ejes de mando delanteros pueden estar sujeto a un mayor desgaste y falla prematura. Como resultado, el vehículo puede perder potencia de impulso o puede desplazarse cuando esté estacionado (con el selector del engranaje en la posición Park “P”) sí el freno de estacionamiento no está puesto. Ambas condiciones aumentan el riesgo de un choque o lesión personal. ¿Qué hará Acura?: Su concesionario Acura reemplazará el eje de mando delantero izquierdo de forma GRATUITA. Acura estima que la reparación tomará aproximadamente 1 hora y 15 minutos para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¿Qué necesitamos que usted haga?: • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Acura Recall Lookup en www.recalls.acura.com e ingresando su Número de identificación del vehículo (VIN). • Si usted tiene preguntas o inquietudes, le recomendamos que: o comuníquese con su concesionario de automóviles Acura local; o o envíe un correo electrónico o chat por medio de www.owners.acura.com/help/client-relations; o o visite Twitter @AcuraClientCare; o o visite www.recalls.acura.com; o o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234- 2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico. Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Tollfree) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga garantizado que su seguridad es nuestra principal preocupación. Atentamente, American Honda Motor Co., Inc. CAMPAÑA DE SEGURIDAD IMPORTANTE Por favor llame a cualquier concesionario autorizado Acura y programe una cita para la reparación de su vehículo de forma GRATUITA. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante. DIVISIÓN AUTOMOTRIZ American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Estimado FIRSTNAME LASTNAME, Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX

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NHTSA Recall Number: 21V-939 Honda Campaign Number: OBX Service Bulletin Number: 21-092 January 2022 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2022 model year CR-V Hybrid vehicles. Why my vehicle is under recall: Due to improper manufacturing, certain front drive shafts may be subject to increased wear and premature failure. As a result, the vehicle may lose drive power or roll away when parked (gear selector in the “P” Park position) if the parking brake has not been set. Both conditions increase the risk of a crash or personal injury. What Honda will do: Your Honda dealer will replace the right front drive shaft for FREE. Honda estimates that the repair will take approximately 1 hour to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: • Check recall information for your vehicle by accessing the Honda Recall Lookup tool at www.recalls.honda.com and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o contact your local Honda automobile dealer; or o email or chat by going to www.owners.honda.com/help/customer-relations; or o visit Twitter @HondaCustSvc; or o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. IMPORTANT SAFETY RECALL Please call any authorized Honda dealer and schedule an appointment to have your vehicle repaired for FREE. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. AUTOMOBILE DIVISION American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Dear FIRSTNAME LASTNAME, This notice applies to your vehicle: XXXXXXXXXXXXXXXXX Número de campaña de seguridad NHTSA: 21V-939 Número de campaña de Honda: OBX Número de boletín de servicio: 21-092 Enero del 2022 Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo CR-V Hybrid año modelo 2022. ¿Por qué mi vehículo está bajo esta campaña de seguridad?: Debido a fabricación incorrecta, ciertos ejes de mando delanteros pueden estar sujeto a un mayor desgaste y falla prematura. Como resultado, el vehículo puede perder potencia de impulso o puede desplazarse cuando esté estacionado (con el selector del engranaje en la posición Park “P”) sí el freno de estacionamiento no está puesto. Ambas condiciones aumentan el riesgo de un choque o lesión personal. ¿Qué hará Honda?” Su concesionario Honda reemplazará el eje de mando delantero derecho de forma GRATUITA. Honda estima que la reparación tomará aproximadamente 1 hora para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¿Qué necesitamos que usted haga?: • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de identificación del vehículo (VIN). • Si usted tiene preguntas o inquietudes, le recomendamos que: o comuníquese con su concesionario de automóviles Honda local; o o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o o visite Twitter @HondaCustSvc; o o visite www.recalls.honda.com; o o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234- 2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico. Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Tollfree) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga garantizado que su seguridad es nuestra principal preocupación. Atentamente, American Honda Motor Co., Inc. CAMPAÑA DE SEGURIDAD IMPORTANTE Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la reparación de su vehículo de forma GRATUITA. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante. DIVISIÓN AUTOMOTRIZ American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Estimado FIRSTNAME LASTNAME, Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX

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NHTSA Recall Number: 21V-939 Honda Campaign Number: NBW Service Bulletin Number: 21-093 January 2022 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2022 model year CR-V Hybrid vehicles. Why my vehicle is under recall: Due to improper manufacturing, certain front drive shafts may be subject to increased wear and premature failure. As a result, the vehicle may lose drive power or roll away when parked (gear selector in the “P” Park position) if the parking brake has not been set. Both conditions increase the risk of a crash or personal injury. What Honda will do: Your Honda dealer will replace the left front drive shaft for FREE. Honda estimates that the repair will take approximately 1 hour and 15 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: • Check recall information for your vehicle by accessing the Honda Recall Lookup tool at www.recalls.honda.com and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o contact your local Honda automobile dealer; or o email or chat by going to www.owners.honda.com/help/customer-relations; or o visit Twitter @HondaCustSvc; or o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. IMPORTANT SAFETY RECALL Please call any authorized Honda dealer and schedule an appointment to have your vehicle repaired for FREE. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. AUTOMOBILE DIVISION American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 This notice applies to your vehicle: XXXXXXXXXXXXXXXXX Dear FIRSTNAME LASTNAME, Número de campaña de seguridad NHTSA: 21V-939 Número de campaña de Honda: NBW Número de boletín de servicio: 21-093 Enero del 2022 Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo CR-V Hybrid año modelo 2022. ¿Por qué mi vehículo está bajo esta campaña de seguridad?: Debido a fabricación incorrecta, ciertos ejes de mando delanteros pueden estar sujeto a un mayor desgaste y falla prematura. Como resultado, el vehículo puede perder potencia de impulso o puede desplazarse cuando esté estacionado (con el selector del engranaje en la posición Park “P”) sí el freno de estacionamiento no está puesto. Ambas condiciones aumentan el riesgo de un choque o lesión personal. ¿Qué hará Honda?” Su concesionario Honda reemplazará el eje de mando delantero izquierdo de forma GRATUITA. Honda estima que la reparación tomará aproximadamente 1 hora y 15 minutos para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¿Qué necesitamos que usted haga?: • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de identificación del vehículo (VIN). • Si usted tiene preguntas o inquietudes, le recomendamos que: o comuníquese con su concesionario de automóviles Honda local; o o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o o visite Twitter @HondaCustSvc; o o visite www.recalls.honda.com; o o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234- 2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico. Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Tollfree) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga garantizado que su seguridad es nuestra principal preocupación. Atentamente, American Honda Motor Co., Inc. CAMPAÑA DE SEGURIDAD IMPORTANTE Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la reparación de su vehículo de forma GRATUITA. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante. DIVISIÓN AUTOMOTRIZ American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX Estimado FIRSTNAME LASTNAME,

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Next Unread Message View Message DATE: December 3, 2021 TO: All Honda Sales, Service, & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls Re: Stop Sale/Safety Recall: 2022 CR-V Hybrid Front Driveshaft Outboard Joint On December 2, 2021, American Honda notified NHTSA of a stop sale and safety recall for 238 model year 2022 CR-V Hybrid units for improperly heat-treated front driveshaft outboard ball joints. Under certain conditions, an improperly heat-treated ball joint may break, potentially causing the vehicle to lose motive power and/or vehicle rolls away unexpectedly while parked without the parking brake being set, both of which may increase the risk of a crash or injury.Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. BACKGROUND Due to a manufacturing process error at a supplier, a small number of outboard ball joints were not properly heat-treated prior to driveshaft assembly. REPAIR Replace the right or left front driveshaft (VIN specific). PARTS Parts will be available through VIN control ordering. TOOLS No special tools are required for this repair. SERVICE BULLETINS Service Bulletins 21-092, Safety Recall: 2022 CR-V Hybrid Right Front Driveshaft and 21-093, Safety Recall: 2022 CR-V Hybrid Left Front Driveshaft were posted to the Service Information System (SIS) as of December 3, 2021. They include repair, parts, and warranty information related to this recall. CUSTOMER NOTIFICATION American Honda expects to complete customer notification by the end of January 2022. As always, be sure to perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 12 03 2021 Expires on 02 21 2022 From Brad Ortloff, Manager of Auto Campaigns and Recalls Subject Stop Sale/Safety Recall: 2022 CR-V Hybrid Front Driveshaft Outboard Joint INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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Next Unread Message View Message DATE: December 3, 2021 TO: All Acura Sales, Service, & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls Re: Stop Sale/Safety Recall: 2021 RDX Front Driveshaft Outboard Joint On December 2, 2021, Acura notified NHTSA of a stop sale and safety recall for 41 model year 2021 RDX units for improperly heat-treated front driveshaft outboard ball joints. Under certain conditions, an improperly heat-treated ball joint may break, potentially causing the vehicle to lose motive power and/or vehicle rolls away unexpectedly while parked without the parking brake being set, both of which may increase the risk of a crash or injury. Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. BACKGROUND Due to a manufacturing process error at a supplier, a small number of outboard ball joints were not properly heat-treated prior to driveshaft assembly. REPAIR Replace the left front driveshaft. PARTS Parts will be available through VIN control ordering. TOOLS No special tools are required for this repair. SERVICE BULLETIN Service Bulle􀆟n 21-038, Safety Recall: 2021 RDX Le􀅌 Front Drivesha􀅌 was posted to the Service Informa􀆟on System (SIS) as of December 3, 2021. It includes repair, parts, and warranty informa􀆟on related to this recall. CLIENT NOTIFICATION Acura expects to complete client no􀆟fica􀆟on by the end of January 2022. As always, be sure to perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 12 03 2021 Expires on 03 01 2022 From Brad Ortloff, Manager of Auto Campaigns and Recalls Subject Stop Sale/Safety Recall: 2021 RDX Front Driveshaft Outboard Joint INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-939 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : DEC 13, 2021 NHTSA Recall No. : 21V-939 Manufacturer Recall No. : BBY, NBW, OBX Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 279 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Acura RDX Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Similar vehicles produced outside the specified manufacturing range above had front drive shafts installed that were built to specification. The number of affected units is 41. Production Dates : SEP 28, 2021 – SEP 28, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Honda CR-V Hybrid Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Similar vehicles produced outside the specified manufacturing range above had front drive shafts installed that were built to specification. The number of affected units is 238. Production Dates : SEP 28, 2021 – OCT 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-939 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : A component in the right or left front drive shaft installed in affected vehicles may have received improper heat treatment, resulting in increased wear and premature failure. If the front drive shaft prematurely fails, the engine will not provide motive power and/or the vehicle may roll away if the electronic parking brake has not been set (even if the gear selector had been placed in the Park position). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Both conditions increase the risk of a crash or personal injury. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Drive Shaft Assy., Left Component Description : RDX Component Part Number : 44306-TJB-A51 Component Name 2 : Drive Shaft Assy., Left Component Description : CR-V Hybrid Component Part Number : 44306-TMA-H01 Component Name 3 : Drive Shaft Assy., Right Component Description : CR-V Hybrid Component Part Number : 44305-TMA-H01 Supplier Identification : Component Manufacturer Name : NTN Driveshaft Anderson, Inc. Address : 7625 South Layton Road Part 573 Safety Recall Report 21V-939 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Anderson Indiana 46011 Country : United States Chronology : September 30, 2021 The supplier informed Honda of potentially suspect parts that were shipped to Honda. These potentially suspect parts were assembled with insufficiently heat-treated steel balls for the front drive shaft outboard joint sub-assembly. Honda placed these vehicles on stop-shipment as a precaution while awaiting analysis from the supplier. Mid-October to mid-November, 2021 The supplier completed reproduction testing of the potentially suspect parts. After continued use, the steel balls could deform from heat generated by the drive shaft, resulting in outboard joint sub-assembly seizure and drive shaft failure. The supplier also confirmed with the Tier-2 supplier of the steel balls that only specific production lots received abnormal heat treatment due to improper air/gas mixture and temperature variation from furnace misfires. November 25, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 25, 2021, Honda has not received any warranty claims, field reports nor reports of crashes or injuries related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to bring their vehicle to an authorized Acura or Honda dealer. The dealer will replace the right or left front drive shaft as applicable, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement in accordance with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin on or around December 3, 2021. Owner notification is expected to begin on or around January 24, 2022. Planned Dealer Notification Date : DEC 03, 2021 – NR Planned Owner Notification Date : JAN 24, 2022 – NR * NR – Not Reported

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