Safety Recall: 2024 Acura RDX EPS Gearbox Assembly Stop Sale

B24-003
February 16, 2024
Version 1

Safety Recall: 2024 RDX EPS Gearbox Assembly Stop Sale

AFFECTED VEHICLES

Year	Model	Trim Level	VIN Range
2024	RDX	ALL (except TECH)	Check the iN VIN status for eligibility

BACKGROUND

Acura is announcing a STOP SALE and safety recall for a very limited number of model year 2024 RDX vehicles which may have improperly manufactured electronic power steering (EPS) gearbox assemblies that can affect steering function; potentially increasing the risk of a crash or injury.

Due to a manufacturing error, a small number of vehicles may have been produced with improperly fastened bolts in the gearbox assembly. An improperly fastened bolt may allow moisture to enter the assembly and, over time, cause the steering gearbox to lock up.

If this temporary placeholder bulletin appears during an iN VIN status inquiry, the vehicle is subject to a safety recall. Any affected vehicles in your dealer inventory are on STOP SALE until further notice. Refrain from calling Tech Line for updates.

The following suggested text should be included on any repair order for an already sold affected vehicle that comes in for service. This information should be printed out completely any time service is conducted on an affected vehicle, and the recall repair has not yet been completed. Once parts and repair information are available, the normal procedures under Dealer Operations Manual (DOM) 7.2.1 will apply for this recall.

Suggested verbiage to be included on the repair order:

Client advised that:

The vehicle may be subject to a recall affecting the steering gearbox assembly. The parts necessary to complete the recall repair are not yet available. Once parts repair parts are available, the registered owner of the vehicle will receive a notice to bring the vehicle in for replacement of the components.

Please be advised that clients will still be able to register their vehicles with their respective Department of Motor Vehicles at this time.

For any questions or concerns clients may have, you may have them contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138.

This bulletin will be updated once the parts information is available.

Remedy Instructions and TSB

RCRIT-24V114-0927.pdf 85.063KB

RCRIT-24V114-0927

⬇ Download PDF (83.07 KB)

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EASY TO USE – Locate the vehicle’s OBD-II port (typically found under the steering wheel, near the dashboard, or inside the fuse box). Insert the 16-pin connector firmly into the port to ensure a secure physical connection. Power on the vehicle (some devices require the engine to be running, while others only need the ignition turned to the ‘ON’ position)—then the item will work. The USB cable is only for updates and is not needed when connected to the vehicle.

SEOCONTENT-START

CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.
© 2024 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 1
Service Bulletin 24-003
February 16, 2024 Version 1
Safety Recall: 2024 RDX EPS Gearbox Assembly Stop Sale
AFFECTED VEHICLES
Year Model Trim Level VIN Range
2024 RDX ALL (except TECH) Check the iN VIN status for eligibility
BACKGROUND
Acura is announcing a STOP SALE and safety recall for a very limited number of model year 2024 RDX vehicles which
may have improperly manufactured electronic power steering (EPS) gearbox assemblies that can affect steering function;
potentially increasing the risk of a crash or injury.
Due to a manufacturing error, a small number of vehicles may have been produced with improperly fastened bolts in the
gearbox assembly. An improperly fastened bolt may allow moisture to enter the assembly and, over time, cause the
steering gearbox to lock up.
If this temporary placeholder bulletin appears during an iN VIN status inquiry, the vehicle is subject to a safety recall. Any
affected vehicles in your dealer inventory are on STOP SALE until further notice. Refrain from calling Tech Line for
updates.
The following suggested text should be included on any repair order for an already sold affected vehicle that comes in for
service. This information should be printed out completely any time service is conducted on an affected vehicle, and the
recall repair has not yet been completed. Once parts and repair information are available, the normal procedures under
Dealer Operations Manual (DOM) 7.2.1 will apply for this recall.
Suggested verbiage to be included on the repair order:
Client advised that:
The vehicle may be subject to a recall affecting the steering gearbox assembly. The parts necessary to complete the
recall repair are not yet available. Once parts repair parts are available, the registered owner of the vehicle will receive a
notice to bring the vehicle in for replacement of the components.
Please be advised that clients will still be able to register their vehicles with their respective Department of Motor Vehicles
at this time.
For any questions or concerns clients may have, you may have them contact American Honda’s Customer Support &
Campaign Center at 1-888-234-2138.
This bulletin will be updated once the parts information is available.