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February 2, 2023 NHTSA CAMPAIGN NUMBER: 23V046000
Inoperative Rearview Camera Display/FMVSS 111
An inoperative rearview camera display can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 23V046
Manufacturer Honda (American Honda
Motor Co.)
Components BACK OVER PREVENTION
Potential Number of Units Affected 114,686
Summary
Honda (American Honda
Motor Co.) is recalling certain 2018-2020 Fit and 2019-2022 HR-V vehicles. The rearview camera image may not display when the engine is started with a key, due to a design error in the audio display power circuit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the display audio unit software, free of charge. Owner notification letters were mailed March 13, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda
’s number for this recall is 6DW.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Honda has a Recall
Chronology :
October – November 2020
Honda observed a potential trend of malfunctioning display audio units and began to investigate the issue.
December 2020
Honda continued to investigate the issue by collecting parts and diagnostic information from dealers.
August – September 2021
Honda’s investigation found the issue occurred after the engine was started.
May 2022
Honda found the issue only occurred on vehicles which used an ignition key to start the vehicle.
December 2022
Honda finalized analysis of the issue.
January 27, 2023
Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall.
As of January 27, 2023, Honda has received 205 warranty claims related to the issue between March 20, 2018 and January 6, 2023 with no reports of injuries or deaths related to this issue.
Safety Recall: 2018-2020 Honda
Fit Audio Unit Software Update
Safety Recall: 2018-2020 Honda Fit Audio Unit Software Update
Safety Recall: 2019-2022 Honda
HR-V Audio Unit Software Update
Safety Recall: 2019-2022 Honda HR-V Audio Unit Software Update
7 Affected Products
Vehicles
12 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-23V046-9304.PDF 215.049KB
Recall Acknowledgement
RCAK-23V046-6684.pdf 645.179KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V046-8234.pdf 133.797KB
Remedy Instructions and TSB
RCRIT-23V046-6266.PDF 847.425KB
Remedy Instructions and TSB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V046-4210.pdf 110.399KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V046-2698.pdf 110.594KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V046-8487.PDF 211.159KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V046-9465.PDF 211.263KB
Remedy Instructions and TSB
RCRIT-23V046-0764.PDF 780.278KB
Remedy Instructions and TSB
RCRIT-23V046-7842.PDF 798.85KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V046-9222.PDF 211.496KB
Latest Recalls Documents
Reprogramming
i-HDS Diagnostic Software and J2534 Reprogramming Software
Honda J2534 Pass-Thru User Guide
Honda J2534 Pass-Thru Software Download
i-HDS Diagnostic Software and J2534 Reprogramming Software
American Honda Motor Co., Inc. ("Honda
") offers the i-HDS (Honda
Diagnostic System) software suite for the diagnosis and repair of electronic systems on Honda
and Acura
automobiles, and for the reprogramming of electronic control units (including, but not limited to, ECMs and PCMs). This software provides access to all Honda
and Acura
vehicle systems (access to the immobilizer security system requires a Security Professional level software subscription and Vehicle Security Professional [VSP] registration with NASTF). To use the i-HDS software, you need to purchase one of our convenient subscription options. In addition, you will need a pass-thru Vehicle Communication Device (VCI) that is compliant with SAE J2534-1 and J2534-2 in order to communicate with the vehicle
Vehicle Communication Interfaces (VCI)
The i-HDS software supports the use of a generic pass-thru VCI that is compliant with SAE J2534-1 and J2534-2. However, Honda recommends the Denso DST-i or the Bosch MVCI for use on Honda
and Acura
vehicles, as Honda
has worked closely with these manufacturers to ensure their hardware and our software interact safely and within the J2534-1 and -2 specifications, for both diagnostics and reprogramming. If you choose to use a generic VCI, please carefully consider the customer and technical support options you will receive from your chosen device supplier. Honda
does not provide technical or customer support for generic VCI devices.
The VCI Application Table below lists devices that either are approved and supported by Honda or are known to have completed and passed an independent, exhaustive validation program with our i-HDS software suite.
VCI Name | Manufacturer | Version Information | Notes | |
---|---|---|---|---|
Firmware | J2534 API | |||
DST-i | DENSO | 2.02.0002* | 04.04 | This is the current generation VCI used by Honda![]() ![]() ![]() |
DST-nano | DENSO | 2.02.0002* | 04.04 | This is the current generation VCI used by Honda![]() ![]() ![]() ![]() |
MVCI | Bosch | 3.01.60* | 04.04 | This is the previous generation VCI used by Honda![]() ![]() ![]() |
MongoosePro Honda ![]() |
Drew Technologies | 1.9.5** | 04.04 | This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda![]() |
d-briDGe Pro | Dearborn Group | 3.303** | 04.04 | This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda![]() |
* These versions may have been superseded. Honda provides the latest supported versions to current i-HDS subscribers.
** Version used in validation program. See Terms and Conditions and Important Notice Regarding Reprogramming below for more details.
Reprogramming with the J2534 Rewrite Application in i-HDS
Included in the i-HDS software suite is a new reprogramming application called J2534 Rewrite. This application is made available to all subscribers of the i-HDS software suite and replaces the previous generation software, J2534 Honda Pass-thru Reprogramming Software.
This new application is compatible with generic VCIs that comply with SAE J2534. It must be used to reprogram any Honda/Acura
vehicle equipped with ECUs that support reprogramming. Refer to the table below for legacy applicability for the programming of ECMs and PCMs. Though system dependent, late-model vehicles may be equipped with other ECUs that support reprogramming as well, e.g. ABS or VSA. J2534 Rewrite must be used to reprogram these control modules, as instructed in an applicable service bulletin.
As shown in this table, not all legacy Honda/Acura
models are equipped with a reprogrammable ECM/PCM. Furthermore, all 2007 and later models not listed in the table are fully supported with this application.
DST-i Information:
MVCI Information:
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota
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SEOCONTENT-START
March 2023
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that certain 2019 – 2022
model year Honda HR-V vehicles fail to conform to Federal Motor Safety Vehicle Safety Standard No. 111, “Rear Visibility.”
Due to an improperly designed power circuit, the display audio unit may not boot up when the
engine is started with a key. As a result, the rearview camera image may not display which can
affect the driver’s view and increase the risk of a crash or injury.
Your Honda dealer will reprogram the display audio unit with updated software, for FREE. Honda
estimates that the repair will take approximately 20 minutes to complete. However, your dealer can
provide you with a better estimate of the overall time for this service visit, as it may be necessary to
make your vehicle available for a longer period of time.
Check recall information for your vehicle by accessing the Honda Recall Lookup tool at
www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
If you have questions or concerns, we encourage you to:
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday
through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to
request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change
Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you
may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Please call any authorized Honda dealer and schedule an appointment to have your vehicle
repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P. O. Box 2215
Torrance, CA 90509-9870
NHTSA Recall Number: 23V-046
Honda Campaign Number: 6DW
Service Bulletin Number: 23-004
Why my vehicle is under recall:
What Honda will do:
What we need you to do:
CO-24376
Marzo del 2023
Estimado FIRSTNAME LASTNAME,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las
Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que ciertos vehículos
Honda HR-V año modelo 2019– 2022 fallaron con el cumplimiento de la Norma Federal de Seguridad para Vehículos de Motor No. 111,
“Rear Visibility” (Visibilidad trasera).
Debido a un circuito de alimentación diseñado incorrectamente, es posible que la unidad de audio
en pantalla no se inicie cuando se arranca el motor con una llave. Como resultado, es posible que
no se muestre la imagen de la cámara para ver hacia atrás, lo que puede afectar la vista del
conductor y aumentar el riesgo de un choque o lesiones.
Su concesionario reprogramará la unidad de audio en pantalla con un programa actualizado, de
forma GRATUITA. Honda estima que la reparación tomará aproximadamente 20 minutos para
completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de
esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un
periodo más largo.
Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de
identificación del vehículo (VIN).
Si usted tiene preguntas o inquietudes, le recomendamos que:
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customerrelations;
o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com; o
o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el
reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la
elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto
posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones
federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y
dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la
reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave.,
SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle
Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga
garantizado que su seguridad es nuestra principal preocupación.
Atentamente,
American Honda Motor Co., Inc.
CAMPAÑA DE SEGURIDAD URGENTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la
reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P. O. Box 2215
Torrance, CA 90509-9870
Número de campaña de seguridad NHTSA: 23V-046
Número de campaña de Honda: 6DW
Número de boletín de servicio: 23-004
¿Por qué mi vehículo está bajo
esta campaña de seguridad?:
¿Qué hará Honda?:
¿Qué necesitamos que
usted haga?:
CO-24376
**************************************************************************************************************
March 2023
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that certain 2018 – 2020
model year Honda Fit vehicles fail to conform to Federal Motor Safety Vehicle Safety Standard No. 111, “Rear Visibility.”
Due to an improperly designed power circuit, the display audio unit may not boot up when the
engine is started with a key. As a result, the rearview camera image may not display which can
affect the driver’s view and increase the risk of a crash or injury.
Your Honda dealer will reprogram the display audio unit with updated software, for FREE. Honda
estimates that the repair will take approximately 20 minutes to complete. However, your dealer can
provide you with a better estimate of the overall time for this service visit, as it may be necessary to
make your vehicle available for a longer period of time.
Check recall information for your vehicle by accessing the Honda Recall Lookup tool at
www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
If you have questions or concerns, we encourage you to:
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday
through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to
request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change
Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you
may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Please call any authorized Honda dealer and schedule an appointment to have your vehicle
repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P. O. Box 2215
Torrance, CA 90509-9870
Why my vehicle is under recall:
What Honda will do:
What we need you to do:
CO-24373
NHTSA Recall Number: 23V-046
Honda Campaign Number: 6DW
Service Bulletin Number: 23-005
Marzo del 2023
Estimado FIRSTNAME LASTNAME,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las
Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que ciertos vehículos
Fit año modelo 2018– 2020 fallaron con el cumplimiento de la Norma Federal de Seguridad para Vehículos de Motor No. 111, “Rear Visibility”
(Visibilidad trasera).
Debido a un circuito de alimentación d iseñado incorrectamente, es posible que la unidad de audio
en pantalla no se inicie cuando se arranca el motor con una llave. Como resultado, es posible que
no se muestre la imagen de la cámara para ver hacia atrás, lo que puede afectar la vista del
conductor y aumentar el riesgo de un choque o lesiones.
Su concesionario reprogramará la unidad de audio en pantalla con un programa actualizado, de
forma GRATUITA. Honda estima que la reparación tomará aproximadamente 20 minutos para
completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de
esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo
más largo.
Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de
identificación del vehículo (VIN).
Si usted tiene preguntas o inquietudes, le recomendamos que:
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de
www.owners.honda.com/help/customer-relations; o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com; o
o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el
reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la
elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible
la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales
requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro
de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la
reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave.,
SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety
Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga
garantizado que su seguridad es nuestra principal preocupación.
Atentamente,
American Honda Motor Co., Inc.
CAMPAÑA DE SEGURIDAD URGENTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la
reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P. O. Box 2215
Torrance, CA 90509-9870
¿Por qué mi vehículo está bajo
esta campaña de seguridad?:
¿Qué hará Honda?:
¿Qué necesitamos que
usted haga?:
CO-24373
Número de campaña de seguridad NHTSA: 23V-046
Número de campaña de Honda: 6DW
Número de boletín de servicio: 23-005
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-046
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Honda (American Honda Motor Co.) FEB 02, 2023 NHTSA Recall No. : 23V-046 Manufacturer Recall No. : 6DW Manufacturer Information :
Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd.
Torrance CA 90501
Company phone : 1-888-234-2138 Population :
Number of potentially involved : 114,686 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2020 Honda Fit Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem.
Production Dates : JUN 12, 2017 – NOV 30, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2022 Honda HR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem.
Production Dates : JUL 07, 2018 – APR 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The power circuit in the display audio unit was improperly designed. When the engine is started with an ignition key, the cranking can cause the battery’s state of charge to drop, which may prevent the display audio from booting up, resulting in the failure to display the rearview camera image.
FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : If the display audio unit does not boot up, the rearview camera image will not Part 573 Safety Recall Report 23V-046 Page 2 Description of the Safety Risk : display, which may affect the driver’s view and increase the risk of a crash or injury.
Description of the Cause : The power circuit in the display audio unit was improperly designed. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Unit Assy, Display Audio Component Description : Audio Unit Assembly Component Part Number : 39100-T5A-A21 Component Name 2 : Unit Assy, Display Audio Component Description : Audio Unit Assembly Component Part Number : 39100-T5A-L21 Component Name 3 : Unit Assy, Display Audio Component Description : Audio Unit Assembly Component Part Number : 39100-T5R-A21 Component Name 4 : Unit Assy, Display Audio Component Description : Audio Unit Assembly Component Part Number : 39100-T5R-L21 Component Name 5 : Unit Assy, Display Audio Component Description : Audio Unit Assembly Component Part Number : 39100-T7A-A21 Supplier Identification : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-046 Page 3 Component Manufacturer
Name : Denso Ten America, Limited Address : 30155 Hudson Drive.
Novi Michigan 48377
Country : United States Chronology :
October – November 2020
Honda observed a potential trend of malfunctioning display audio units and began to investigate the issue. December 2020
Honda continued to investigate the issue by collecting parts and diagnostic information from dealers. August – September 2021
Honda’s investigation found the issue occurred after the engine was started. May 2022
Honda found the issue only occurred on vehicles which used an ignition key to start the vehicle. December 2022
Honda finalized analysis of the issue. January 27, 2023
Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall.
As of January 27, 2023, Honda has received 205 warranty claims related to the issue between March 20, 2018 and January 6, 2023 with no reports of injuries or deaths related to this issue. Description of Remedy :
Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and
asked to take their vehicle to an authorized Honda dealer. The dealer will reprogram the display audio unit with updated software containing the proper boot up procedure. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components have the incorrect display audio software program. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-046
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
The software program for the display audio unit boot up procedure has been improved. Recall Schedule :
Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 2/03/2023.
Owner notification is scheduled to begin on and end on or about 3/13/2023.
Planned Dealer Notification Date : FEB 03, 2023 – FEB 03, 2023
Planned Owner Notification Date : MAR 13, 2023 – MAR 13, 2023
* NR – Not Reported
SEOCONTENT-END
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