December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V798000
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 20V798
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 27,838
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall is expected to begin February 25, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is K9E.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
December 18, 2020
Safety Recall: Multi-Model Hybrid DC-DC Converter PCU Software Update
|Year||Model||Trim Level||VIN Range|
|2020||Accord Hybrid||ALL||Check the iN VIN status for eligibility.|
|2020||CR-V Hybrid||ALL||Check the iN VIN status for eligibility.|
|2020-21||Insight||ALL||Check the iN VIN status for eligibility.|
Due to programming issues in the Power Control Unit (PCU), the DC-DC converter unit may generate excessive voltage, triggering the failsafe mode in the power supply control program. In this condition, the DC-DC converter unit is unable to supply power to the 12V battery, which may result in the illumination of the 12V battery warning light and a warning message to be displayed. If the vehicle continues to be driven in this condition, it may decrease driver assistance and could eventually stop running.
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.
Update the PCU (EV/HEV/IMA Motor System) software.
WARRANTY CLAIM INFORMATION
|Operation Number||Description||Flat Rate Time||Defect Code||Symptom Code||Template ID||Failed Part Number|
|1185B6||Update the PCU software (includes CKP pattern learn).||0.3 hr||6PU00||K9E00||A20124A||1B000-6L2-A21|
Skill Level: Repair Technician
Unnecessary or incorrect repairs resulting from a failure to update the diagnostic and reprogramming software are not covered under warranty.
Before beginning the repair, make sure all diagnostic and reprogramming software are updated as listed.
|i-HDS Software Version||1.006.013 or later|
|HDS Software Version||3.104.014 or later|
|J2534 Rewrite Software Information|
|PC Application Version||188.8.131.52|
|Database Update||10-DEC-2020 or later|
|NoticeDB Version||09-DEC-2020 or later|
Update only the systems and software listed in this service bulletin.
American Honda has validated and approved the Denso DST-i as the vehicle communication interface (VCI) to support this service bulletin.
For more information about updating vehicle systems, refer to service bulletin 01-023, Updating Control Units/Modules.
|Year/Model||Vehicle System||Program ID (or later)|
|2020 CR-V Hybrid||PCU||1K021-5RD-A020|
|2020 Accord Hybrid||PCU||1K021-6C2-A220|
- Make sure the 12-volt battery is fully charged before starting an update.
- Connect a fully charged jumper battery to the vehicle, and leave it connected during the entire procedure to maintain steady voltage.
- Do not use the GR8 because the vehicle requires a steady electrical current.
- Control module failure caused by the improper completion of a software update (early key cycle, low battery voltage, disconnected DLC cable, etc.) is not covered by warranty.
- If an error occurs during the update or the i-HDS freezes, do not disconnect the battery or turn the ignition to OFF. Reboot the i-HDS, and start over.
- To prevent control unit damage, do not operate anything electrical (headlights, audio system, brakes, A/C, power windows, door locks, etc.) during the update.
- Warranty reimbursement for technician labor is not allowed for routine checking/installation of any available software update.
This update will not require entering a service bulletin number.
- Update the PCU software using the J2534 Rewrite software with the DST-i. Refer to service bulletin 01-023, Updating Control Units/Modules.
- Do the CKP pattern learn procedure. Refer to the service information.
December 17, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of certain 2020-2021 model year Honda Accord Hybrid, CR-V Hybrid, and Insight vehicles to address a defect with the power converter unit / DC-DC converter.
If you have any questions about this report, please feel free to contact me.
AMERICAN HONDA MOTOR CO., INC.
Product Regulatory Office
Defect Information Report
Name of manufacturer:
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
Identification of potentially affected vehicles:
|Make/Model||Model Year||Dates of Manufacture||Number of Vehicles|
|Honda Accord Hybrid||2020||10/21/2019 to 06/11/2020||10,385|
|Honda CR-V Hybrid||2020||01/16/2020 to 06/05/2020||4,728|
|Honda Insight||2020||10/21/2019 to 05/13/2020||12,601|
|Honda Insight||2021||05/18/2020 to 06/01/2020||124|
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
Only certain vehicles with a power converter unit (PCU) installed that contains transistors with a high concentration of dopant injections are included in the recall. Similar vehicles not included in the recall had PCUs installed that contain transistors with an appropriate concentration of dopant injections.
Identification of affected component:
Component: PCU Assy.
Country of Origin: Japan
Manufacturer: Mitsubishi Electric Corporation
Total number of potentially affected vehicles: 27,838
Percentage of affected vehicles that contain the defect: 2%
The DC-DC converter on certain PCUs contain transistors with a high concentration of dopant injections. The increased doping, along with cold ambient temperatures, could amplify the voltage output and shut down the DC-DC converter due to overvoltage, which prevents the 12volt battery from recharging. If vehicle operation continues after illumination of the 12-volt battery system charging indicator, a depleted 12-volt battery can restrict or eliminate motive power, increasing the risk of a crash.
November 2019 to March 2020
Honda launched investigations in the U.S. and several global markets that received reports of
DC-DC converter failure. The supplier’s assembly processes were evaluated, and Honda found that there were no specifications for the application of dopant injections to the transistors on the DC-DC converter. The supplier began monitoring for high concentrations of dopant injections in the transistors, which Honda identified to be the cause of the increased voltage in the DC-DC converter in low ambient temperatures. The increased voltage inadvertently activated a test circuit only used during vehicle manufacturing, which amplified the DC-DC converter voltage output. Voltage output above the system’s threshold could result in overvoltage and shut down the DC-DC converter.
July to November 2020
Honda examined the multitude of scenarios potentially occurring due to DC-DC converter failure and the inability to recharge the 12-volt battery. The failure mode was also confirmed during recreation testing in different hybrid electric vehicle models installed with the same PCU and DCDC converter.
December 10, 2020
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of December 10, 2020, Honda has received 53 warranty claims, 65 field reports, and no reports of crashes or injuries related to this issue.
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will update the PCU software program for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. 573.6(c)(8)(ii)
The estimated date to start notification to dealers: December 18, 2020
The estimated date to start notifications to owners: February 25, 2021
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter, and other dealer communications will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
Manufacturer’s campaign number: K9E
Next Unread Message View Message
DATE: December 18, 2020
TO: All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2020-2021 Multi-Model DC-DC Converter
On December 17, 2020, American Honda notified NHTSA of a stop sale and safety recall for certain 2020
Accord Hybrid, 2020 CR-V Hybrid and 2020-2021 Insight vehicles to resolve 12-volt battery charging issues
managed by the DC-DC converter unit, which may cause the vehicle to not start or the engine to stop
while driving, increasing the risk of a crash. Refer to your eResponsibility report or do an iN VIN status inquiry
to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
The DC-DC converter within the Power Control Unit (PCU) may generate excessive voltage, triggering the
failsafe mode in the power supply control program. In this condition, the DC-DC converter unit is unable
to supply power to the 12V battery, which may result in the illumination of the 12V battery warning light
and a warning message to be displayed. If the vehicle continues to be driven in this condition, driving
assistance may decrease in effectiveness and eventually stop.
Update the PCU software.
The software is available as of December 17, 2020.
There are no parts needed for this recall.
There are no special tools needed for this recall.
Service bulletin 20-124, Safety Recall: Multi-Model Hybrid DC-DC Converter PCU Software Update, has
beenposted to the Service Information System (SIS) as of December 18, 2020. It includes software, repair,
and warranty information related to this campaign.
American Honda expects to begin customer notification in late February 2021.
Sent on 12 18 2020 Expires on 03 05 2021
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2020-2021 Multi-Model DC-DC Converter
American Honda Motor Co., Inc. Page 1 of 2
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
American Honda Motor Co., Inc. Page 2 of 2
4 Affected Products
5 Associated Documents
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety Recall: 2020-2021 Multi-Model DC-DC Converter
Miscellaneous Document – Part 573 Defect Information Report
Remedy Instructions and TSB
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
i-HDS Diagnostic Software and J2534 Reprogramming Software
American Honda Motor Co., Inc. (“Honda”) offers the i-HDS (Honda Diagnostic System) software suite for the diagnosis and repair of electronic systems on Honda and Acura automobiles, and for the reprogramming of electronic control units (including, but not limited to, ECMs and PCMs). This software provides access to all Honda and Acura vehicle systems (access to the immobilizer security system requires a Security Professional level software subscription and Vehicle Security Professional [VSP] registration with NASTF). To use the i-HDS software, you need to purchase one of our convenient subscription options. In addition, you will need a pass-thru Vehicle Communication Device (VCI) that is compliant with SAE J2534-1 and J2534-2 in order to communicate with the vehicle
Vehicle Communication Interfaces (VCI)
The i-HDS software supports the use of a generic pass-thru VCI that is compliant with SAE J2534-1 and J2534-2. However, Honda recommends the Denso DST-i or the Bosch MVCI for use on Honda and Acura vehicles, as Honda has worked closely with these manufacturers to ensure their hardware and our software interact safely and within the J2534-1 and -2 specifications, for both diagnostics and reprogramming. If you choose to use a generic VCI, please carefully consider the customer and technical support options you will receive from your chosen device supplier. Honda does not provide technical or customer support for generic VCI devices.
The VCI Application Table below lists devices that either are approved and supported by Honda or are known to have completed and passed an independent, exhaustive validation program with our i-HDS software suite.
|Manufacturer||Version Information||Notes||VCI Name|
|DENSO||2.02.0002*||04.04||This is the current generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.||DST-i|
|DENSO||2.02.0002*||04.04||This is the current generation VCI used by Honda Canada Inc. Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.||DST-nano|
|Bosch||3.01.60*||04.04||This is the previous generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.||MVCI|
|Drew Technologies||1.9.5**||04.04||This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.||MongoosePro Honda|
|Dearborn Group||3.303**||04.04||This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.||d-briDGe Pro |
* These versions may have been superseded. Honda provides the latest supported versions to current i-HDS subscribers.
** Version used in validation program. See Terms and Conditions and Important Notice Regarding Reprogramming below for more details.
Reprogramming with the J2534 Rewrite Application in i-HDS
Included in the i-HDS software suite is a new reprogramming application called J2534 Rewrite. This application is made available to all subscribers of the i-HDS software suite and replaces the previous generation software, J2534 Honda Pass-thru Reprogramming Software.
This new application is compatible with generic VCIs that comply with SAE J2534. It must be used to reprogram any Honda/Acura vehicle equipped with ECUs that support reprogramming. Refer to the table below for legacy applicability for the programming of ECMs and PCMs. Though system dependent, late-model vehicles may be equipped with other ECUs that support reprogramming as well, e.g. ABS or VSA. J2534 Rewrite must be used to reprogram these control modules, as instructed in an applicable service bulletin.
As shown in this table, not all legacy Honda/Acura models are equipped with a reprogrammable ECM/PCM. Furthermore, all 2007 and later models not listed in the table are fully supported with this application.
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- 🚩🚩【Elite-Live Up to Its Name】 As the updated version of Autel MK908P/MS908CV, the MaxiSys Elite is more economical than Ultra which costs you 2000 bucks more. The flagship-product- MaxiSys Elite has equipped with a set of solid hardware such as ✅ Quad-core Processor- NVIDIA Tegra 4, ✅ 2GB RAM & 64GB ROM, ✅ 9.7” Retina display with ✅ 2048X1536 resolution,✅ Android 4.4.4 OS, ✅ 15400mAH battery, etc. We have prepared almost everything just to smooth a path for your vehicle diagnostic process.
- 🚩🚩【ECU Programming & Coding】To bring out your potential and maximize the profit, the MaxiSys Elite has featured two essential functions-ECU Coding & Programming which empowers you to 👍 program the blank ECUs, 👍 match the components, 👍 reflash the second-hand ECUs, 👍 flash the hidden functions. And also, you can pass thru the gateway to access online data, because the Elite is compatible with J2534 interface. 👉NOTE: ONLY SUPPORTED IN U.S. MARKET.
- 🚩🚩【36+ Special Functions & Full-System Diagnosis】The 36+ special functions can help you cope with variety of DTCs as easy as ABC. Here is a list of commonly used special functions, maybe you can find something you’ve been looking for👉: Oil Light Reset, Steering Angle Reset, Injector Coding, ABS Bleeding, TPMS Reset, EPB Reset, Suspension Reset, etc. As for the full-system diagnostic, the Elite allows you to root out the problems hidden in the onboard systems such as👉 PCM, ECM, EPS, PDM, BCM, TPM, SCCM, RADIO, etc.
- 🚩🚩【Online Functions & Active Test】The MaxiSys Elite also provides you with some high-end functions which helps you to pass-thru the gateway to access online vehicle repair data for instance the online coding for VW, Audi, Porsche, Benz, BMW and the online configuration for Renault and so on. To help you to build a bridge to mutual communicate with the onboard systems, the active test can send the orders to ECUs and control the onboard modules such as PDM, SMF, RSM, TCU, etc.
- 【2021 NEWEST STATE-OF-THE-ART HARDWARE】This Android 4.4.4 KitKat OS-based, tablet-style diagnostic scanner incorporates the world’s fastest mobile processor NVIDIA’s Tegra 4, with internal 2GB RAM (32GB SSD), for boosted performance (boot-up time < 20 sec). Also, Elite comes with a visually stunning sharp Retina display of 9.7”, with an 8.0-megapixel rear camera with flashlight and auto focus. This scan tool is bound to work as fast and effective as possible.
- 【AUTEL SCANNER ADVANCED ECU PROGRAMMING】 This pro-level Autel scanner features Autel’s Powerful Complete Diagnostic System with easy-to-go workflow of ECU Coding: / for customer individual customization of the car (to improve vehicle performance, or stimulate high-end car functions); / for the configuration alteration (when a component is replaced); / and for multiple car systems’ recognition of each other etc., with optimal efficiency.
- 【ALL-IN-ONE DIAGNOSTICS & 36+ SERVICES】This Autel OE-Level diagnostic scanner offers more than 36 service functions as Oil Reset, Injector Coding, EPB, TPMS, BMS, Brake Bleed, DPF, Immo Keys, SAS, Suspension, Throttle etc. It also gains full access of all available vehicle modules to Retrieve ECU information, Read & Erase DTCs, and View Live Data of each parameter item, with Bi-Directional Control (Active Test) to check the operating conditions of various car systems and components.
- 【J-2534 PASS-THRU ECU PROGRAMMING】Autel Scanner MaxiSys Elite features J2534 ECU Programming for BMW & Benz, to access, update, replace and program the existing software/firmware in ECUs, without the need of a dealer-only tool, to troubleshoot and deal with complex vehicle problems like Driveability, Fuel Efficiency, Power Loss, Fault Codes, and Durability of mechanical parts etc., with easy step-by-step instructions. This ultimate Autel scanner is made for perfection.
- 【WIDE VEHICLE COVERAGE】MaxiSys Elite diagnostic scanner computer comes with broad vehicle coverage. It supports complete electronic system coverage for over 80 American, European and Asian makes and models. With luxury car makes coverage, basic diagnostic functions and most service functions of MaxiSys Elite are compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.➤ ➤ NOTE: Please send VIN number to us via seller message to check compatibility before purchase.
Last update on 2021-08-10 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-08-10 / Affiliate links / Images from Amazon Product Advertising API