Noncompliance Recall: 2019-2020 Honda Odyssey Rearview Camera

SEOCONTENT-START

August 28, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: NHTSA Recall No. 20V-438
Part 573, Amended Noncompliance Information Report
2019-2020 Honda Odyssey
Rearview Camera
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed amended Noncompliance Information Report regarding NHTSA recall number 20V-438 originally submitted on July 28, 2020. The amendment adds two MY2020 Honda Odyssey vehicles to the affected vehicle population. The following reporting categories are being amended:
1. Identification of potentially affected vehicles; and
2. Total number of potentially affected vehicles.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
JC:wvt
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Amended Noncompliance Information Report
573.6(c)(2)
Identification of potentially affected vehicles:
Initial Report
Amended Report (updates in bold)
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
2018MY Honda Odyssey vehicles equipped with the affected component are not included in the recall as these vehicles were not subject to the phase-in period requirements nor final requirements of FMVSS No. 111; Rear Visibility. Honda did not certify these vehicles for phase-in compliance, nor were they built on or after the date of May 1, 2018, when all FMVSS No. 111 requirements applied to all vehicles. Therefore, Honda will conduct a Product Update Campaign in September 2020 to notify owners of 2018MY Odyssey vehicles of the same free remedy as provided under this recall. Additionally, similar vehicles built on or after July 20, 2020 are not included in the recall, as these vehicles were installed with redesigned rearview cameras compliant with the requirements of FMVSS No. 111 as of that date. Similar vehicles built before July 20, 2020 that were within American Honda’s control were remedied prior to dealer delivery.
8/28/2020 Amendment
Two MY2020 Honda Odyssey vehicles with a manufacture date of July 21, 2020 are being added to the recall. Although these vehicles completed final assembly after the date the countermeasure was applied to mass production, they were initially assembled with the recalled component prior to being taken off-line for unrelated repairs. Once repaired, vehicle assembly completed on July 21, 2020, and the vehicles were distributed into commerce. Review of manufacturing records later identified the recalled component that necessitated inclusion into the recall.
573.6(c)(3)
Total number of potentially affected vehicles: 212,068 (original population)
+ 2 (population expansion)
212,070 (amended population)
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda Odyssey
2019
04/12/2018 to 08/13/2019
138,594
Honda Odyssey
2020
09/11/2018 to 07/16/2020
73,474
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda Odyssey
2019
04/12/2018 to 08/13/2019
138,594
Honda Odyssey
2020
09/11/2018 to 07/21/2020
73,476

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July 28, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: Part 573, Noncompliance Information Report
2019 – 2020 Model Year Honda Odyssey
Rearview Camera
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573
Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed
Noncompliance Information Report regarding a safety recall of 2019 – 2020 model year
Honda Odyssey vehicles to address a noncompliance with FMVSS 111; Rear Visibility.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Noncompliance Information Report
573.6(c)(1)
Name of manufacturer: Honda of America Mfg., Inc.
Manufacturer’s agent: Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing
range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in
the recall:
2018MY Honda Odyssey vehicles equipped with the affected component are not included in the
recall as these vehicles were not subject to the phase-in period requirements nor final
requirements of FMVSS No. 111; Rear Visibility. Honda did not certify these vehicles for phase in
compliance, nor were they built on or after the date of May 1, 2018, when all FMVSS No. 111
requirements applied to all vehicles. Therefore, Honda will conduct a Product Update Campaign
in September 2020 to notify owners of 2018MY Odyssey vehicles of the same free remedy as
provided under this recall. Additionally, similar vehicles built on or after July 20, 2020 are not
included in the recall, as these vehicles were installed with redesigned rearview cameras
compliant with the requirements of FMVSS No. 111 as of that date. Similar vehicles built before
July 20, 2020 that were within American Honda’s control were remedied prior to dealer delivery.
Identification of affected component:
Component: Camera Assy, Rearview
Part No.: 39530-THR-A21
Country of Origin: USA
Manufacturer: Magna Electronics, Inc.
573.6(c)(3)
Total number of potentially affected vehicles: 212,068
573.6(c)(4)
Percentage of affected vehicles that contain the noncompliance: 100%
Make/Model Model Year Dates of Manufacture Number of Vehicles
Honda Odyssey 2019 04/12/2018 to 08/13/2019 138,594
Honda Odyssey 2020 09/11/2018 to 07/16/2020 73,474
573.6(c)(5)
Noncompliance description:
The rearview camera may not comply with the requirements of FMVSS No. 111 in certain
scenarios.
1) Moisture entering through the rearview camera mounting holes can promote fracturing in the
housing originally formed during the production process. Once the housing wall separates from
the accelerated fracturing, moisture may enter the camera lens and distort the rearview image,
or corrode the camera circuit board, resulting in an inoperative rearview camera.
2) The rearview camera has multiple viewing modes (wide, normal, and top-down view). If the
view mode is set to top-down view, or switched from top-down view to another mode, and the
rearview camera is activated in high ambient light environments, the resulting shutter speed that
determines image brightness exceeds operating parameters, preventing the image from
displaying.
A distorted or inoperative rearview camera display can reduce the driver’s view of what is
behind the vehicle, increasing the risk of a crash.
573.6(c)(7)
Determination of noncompliance:
October 2018
Honda launched an investigation into rearview camera failure.
April 2019 – July 2019
In consultation with the rearview camera supplier, the investigation confirmed moisture intrusion
through micro fractures in the rearview camera’s mounting holes resulted in failure. Root cause
analysis continues.
August 2019
Cross-company development teams shared information regarding a programming error in the
rearview camera circuit, which could prevent the image from displaying when operated under
specific conditions (top-view mode in high ambient light environments).
May 2020
The investigation into the moisture intrusion phenomenon confirmed that improper design
specification was the root cause.
July 21, 2020
Honda determined that FMVSS noncompliance existed and decided to conduct a
noncompliance recall.
573.6(c)(8)(i)
Program for remedying the noncompliance:
Registered owners of all affected vehicles will be contacted by mail and asked to take their
vehicle to an authorized Honda dealer. The dealer will replace the rearview camera with a
redesigned camera for free. Because the new vehicle limited warranty on all affected vehicles
would have provided a free repair for the problem addressed by this recall, without any payment
by the owner, reimbursement for pre-notification repairs will not be offered.
573.6(c)(8)(ii)
The estimated date to start notification to dealers: July 29, 2020
The estimated date to start notifications to owners: September 23, 2020
573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final owner notification letter and other dealer
communication will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: W83

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NHTSA Recall Number: 20V-438
Honda Campaign Number: W83
Service Bulletin Number: 20-050
Why my vehicle is under recall: 1) Water may enter the rearview camera lens, resulting in a distorted rearview image or rearview
camera failure.
2) If the rearview camera view mode is switched in certain conditions, the rearview image may not
display.
A rearview image that is distorted or does not display can reduce the driver’s view of objects behind
the vehicle, increasing the risk of a crash.
What Honda will do: Your Honda dealer will replace the rearview camera with a redesigned camera for FREE. Honda
estimates that the replacement will take approximately 45 minutes to complete. However, your
dealer can provide you with a better estimate of the overall time for this service visit, as it may be
necessary to make your vehicle available for a longer period of time.
What we need you to do:
• Check recall information for your vehicle by accessing the Honda Recall Lookup tool at
www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
• If you have questions or concerns, we encourage you to:
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to
request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change
Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you
may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to https://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
Please call any authorized Honda dealer and schedule an appointment to have your
vehicle’s rearview camera replaced for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
September 2020
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that 2019 – 2020 model
year Odyssey vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 111, “Rear Visibility.”
Dear FIRSTNAME LASTNAME,
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Número de campaña de seguridad NHTSA: 20V-438
Número de campaña de Honda: W83
Número de boletín de servicio: 20-050
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
1) Puede ingresar agua en los lentes de la cámara para ver hacia atrás, ocasionando una imagen de la
vista trasera distorsionada o falla de la cámara para ver hacia atrás.
2) Si el modo de vista de la cámara para ver hacia atrás es intercambiado en ciertas condiciones, la
imagen para ver hacia atrás puede que no se muestre.
Una imagen para ver hacia atrás que está distorsionada o que no se muestra puede reducir la vista del
conductor de los objetos que están detrás del vehículo, aumentando el riesgo de una colisión.
¿Qué hará Honda?” Su concesionario Honda reemplazará de forma GRATUITA la cámara para ver hacia atrás con una
cámara rediseñada. Honda estima que el reemplazo tomará aproximadamente 45 minutos para
completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta
visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más
largo.
¿Qué necesitamos que usted haga?:
• Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de
identificación del vehículo (VIN).
• Si usted tiene preguntas o inquietudes, le recomendamos que:
o
o
o
o
o
llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
comuníquese con su concesionario de automóviles Honda local; o
envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customerrelations;
o
visite Twitter @HondaCustSvc; o
visite www.recalls.honda.com.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso,
por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial
y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la
Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que
usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un
período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted
puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590.
Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al
1-888-327-4236 (TTY 1-800-424-9153), o visitar la página https://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por favor tenga por
seguro que su seguridad es nuestra primera preocupación.
Atentamente,
American Honda Motor Co., Inc.
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para
reemplazar de forma GRATUITA la cámara para ver hacia atrás de su vehículo.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
DIVISIÓN AUTOMOTRIZ
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las
Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que ciertos vehículos Odyssey
año modelo 2019 – 2020 fallaron con el cumplimiento de la Norma Federal de Seguridad para Vehículos de Motor No. 111, “Rear Visibility” (Visibilidad
trasera).
Estimado FIRSTNAME LASTNAME,
Septiembre del 2020
CAMPAÑA DE SEGURIDAD IMPORTANTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX

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Next Unread Message View Message
As of Wednesday, September 23, 2020 part 39530-THR-A23 related to Service Bulletins 20-050
“Noncompliance Recall: 2019 – 20 Odyssey Rearview Camera” and “Product Update: 2018 Odyssey
Rearview Camera” is available via open ordering.
American Honda has been continuously working with our vendors to increase capacity and improve part
availability for customer repairs. Although the availability of parts continue to improve, we ask that
dealers order only the parts that are immediately needed. This will allow for the most amount of
repairs while we continue to improve our parts supply situation.
Thank you,
American Honda Motor Co., Inc.
NG/ms
Sent on 09 23 2020 Expires on 10 12 2020
From Campaign Group, Parts Operations
Subject Odyssey Rear Camera Availability for Service Bulletins 20-050 and 20-060
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

* 
Next Unread Message View Message
DATE: July 29, 2020
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety/Noncompliance Recalls; Product Update: 2018-2021 Multiple Campaigns
On July 28, 2020, American Honda notified NHTSA of the following four Stop Sale and Safety/Noncompliance
Recall campaigns, which contain overlapping vehicle populations.:
20-024, Safety Recall: 2018-20 Odyssey Sliding Door Outer Handle Cables
Affected Population: Certain 2018-2020 Odyssey
Background: Due to an improper manufacturing process, water can enter
the sliding door outer handle cable assembly due to insufficient
sealing. In freezing conditions, the water can freeze leading to
increased friction, potentially prohibiting the door latch from
opening or closing completely. An incompletely latched sliding
door may open during vehicle operation, increasing the risk of
injury to vehicle occupants.
Repair: Replace the le􀅌 and right sliding door exterior door handle cables
and bushing joints.
Parts: Parts will be available for normal ordering
Tools: There are no special tools needed for this repair.
20-047, Noncompliance Recall: Gauge Control Module Software Update
Affected Population: Certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot
Background: Due to programming issues, the Media Oriented System Transport
(MOST) unit in the gauge control module may cause the gauge display
to go blank or randomly reboot. This is noncompliant with Federal
Motor Vehicle Safety Standards.
Repair: Update the gauge control module so􀅌ware that is available at the
time of this message.
Parts: No parts required for this update.
Tools: A reflash jig has been shipped to all Honda dealers and is expected
to arrive by July 29, 2020.
20-050, Noncompliance Recall: 2019-20 Odyssey Rearview Camera
Sent on 07 29 2020 Expires on 09 16 2020
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety/Noncompliance Recall; Product Update: 2018-2021 Multiple Camp.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 3
Affected Population: Certain 2019-2020 Odyssey
Background: Due to improper manufacturing, the rearview camera display
may be cloudy, the rearview camera may not work or the “Rear
Camera Not Available” message is displayed. This is
noncompliant with Federal Motor Vehicle Safety Standards.
Repair: Replace the rearview camera.
Parts: Parts are currently not available for dealer ordering. American
Honda will auto allocate parts to dealers based on sales data.
Additional weekly auto allocations will be made as inventory is
received. Allocations are expected to continue into Fall 2020.
Dealers will be notified when auto allocations will cease and
parts will be available for open ordering.
Tools: There are no special tools needed for this repair.
20-051, Noncompliance Recall: Front Control Box OTA Software Update
Affected Population: Certain 2019-2020 Odyssey, 2019-2020 Passport, and 2019-2021
Pilot
Background: Due to multiple programming issues in the front control box, the
display audio and rearview camera may remain off after a quick
ignition cycle. In addition, on Passport and Pilot models, the
rearview camera may not display when shipping to Reverse. This
is noncompliant with Federal Motor Vehicle Safety Standards.
Repair: Update the audio unit so􀅌ware via the Over the Air (OTA)
system. The so􀅌ware is available at the time of this message
and may be performed by dealerships or by the customer via
their vehicle’s OTA update function.
Parts: No parts are required for this update.
Tools: There are no special tools needed for this repair.
In addition, American Honda is announcing a Product Update for the following market action:
20-059, Product Update: 2018 Odyssey Front Control Box OTA Software Update
Affected Population: Certain 2018 Odyssey
Background: Due to multiple programming issues in the front control box, the
display audio and rearview camera may remain off after a quick
ignition cycle.
Repair: Update the audio unit so􀅌ware via the Over the Air (OTA)
system. The so􀅌ware is available at the time of this message
and may be performed by dealerships or by the customer via
their vehicle’s OTA update function.
Parts: No parts are required for this update.
Tools: There are no special tools needed for this repair.
Refer to your eResponsibility report or do an iN VIN status inquiry to determine which units in your inventory are
affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 3
SERVICE BULLETIN
All of the above-mentioned services bulletins have been posted to the Service Information System (SIS)
as of Wednesday, July 29, 2020. They include applicable parts, so􀅌ware, repair, and warranty
information related to these campaigns.
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by end of September 2020.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 3 of 3

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Next Unread Message View Message
On September 23rd, 2020 American Honda announced that part number 39530-THR-A23 related to Service
Bulletins 20-050 “Noncompliance Recall: 2019 – 20 Odyssey Rearview Camera” and 20-060 “Product
Update: 2018 Odyssey Rearview Camera” was available via open ordering. Because of the limited
supply of parts, dealers were asked to order only the parts that were immediately needed, allowing for
the most amount of repairs possible.
Since parts became available for ordering some dealers have ordered many more parts than were
immediately needed that caused shortage of parts for other dealers and ultimately resulted in delayed
customer repairs.
Effective immediately, part number 39530-THR-A23 is no longer available for open order and any
pending back orders to your dealership have been canceled. To ensure equitable distribution to all
dealers, American Honda will reestablish automatic allocations. These allocations will be based on
dealer need, taking into account: dealer eResponsibility report, number of repairs completed, as well
as cameras in dealer inventory. Based on this criteria, dealers may or may not receive parts with each
allocation.
American Honda has been continuously working with our supplier to increase capacity and improve
part availability for customer repairs. However, based on current conditions, we expect limited part
availability for some time and the auto allocations will continue until further notice. Another
announcement will be made when dealer ordering will resume.
Thank you for your continued support and patience as we all work diligently to take care of our
customers.
If you have any questions, please contact your DPSM.
Thank you,
American Honda Motor Co., Inc.
NG/ms
Sent on 10 12 2020 Expires on 10 31 2020
From Campaign Group, Parts Operations
Subject Parts Availability for Service Bulletins 20-050 and 20-060
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

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View Message
On July 28, 2020, American Honda notified NHTSA of multiple Stop Sale and Safety/Noncompliance
Recall campaigns including the below, which contain overlapping vehicle populations.
20-024, Safety Recall: 2018-20 Odyssey Sliding Door Outer Handle Cables
20-047, Noncompliance Recall: Gauge Control Module So􀅌ware Update 2018-2020 Odyssey,
2019-2020 Passport, and 2019-2021 Pilot
20-050, Noncompliance Recall: 2019-20 Odyssey Rearview Camera
To ensure proper repairs, American Honda stopped the sales of all pre counter-measured parts
related to these campaigns. Effective immediately all dealers that have inventory of the below parts
are asked to stop installing and return parts back to American Honda.
Stop Sale and Return Request Affected Part Numbers:
Sliding
Door
Issue
Rear
Camera
Issue
Combi-Meter
Issue
72641-
THR-A01
39530-
THR-A02 Click here
72681- for list
THR-A01
39530-
THR-A21
Return Request:
You must return all pre counter-measured parts (listed above) in your inventory.
No Shipment Listing or Invoice is required for this return. These returns will not be charged against
your SRA credit.
Return iN OAR Procedure
1. Complete the iN OAR procedures.
2. Use Reason Code “R” with eleven zeros for the Shipper Number.
3. Use Item Number “9999.”
4. Enter “August Campaign Returns” in the Remarks Section.
5. When approved, Print “Authorization Return document and labels” from the iN. Please return
Sent on 08 03 2020 Expires on 09 03 2020
From Parts Operations, Campaign Group
Subject Part Stop Sale / Return request; 2018-2021 Multiple Campaigns
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
parts as normal with the “Return Authorization a􀆩ached.”
6. Return above mentioned Fuel Pump Modules on your returning DSO Truck or
normal method of return.
Order adjustment requests (OARs) must be submitted by September 4th, 2020.
Thank you,
American Honda Motor Co., Inc.
NG/ms
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2

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