Safety Recall: 2018-2020 Honda Odyssey Sliding Door Outer Handle Cables

July 28, 2020 NHTSA CAMPAIGN NUMBER: 20V437000

Power Sliding Doors May Open While Moving

A power sliding door that fails to latch may open while moving, increasing the risk of injury.

 

NHTSA Campaign Number: 20V437

Manufacturer Honda (American Honda Motor Co.)

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 324,194

 

Summary

Honda (America Honda Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. Water may enter the outer door handle cables for the sliding doors. If this occurs, the outer door handle cables may freeze in cold temperatures, preventing the front and rear sliding door latches from securely latching.

 

Remedy

Honda will notify owners, and dealers will replace the power sliding door outer handle cables, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is A88.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall

 


Service Bulletin

A20-024
October 1, 2021
Version 5

 

Safety Recall: 2018 – 20 Odyssey Sliding Door Outer Handle Cables

Supersedes 20-024, dated July 9, 2021, to revise the information highlighted in yellow.

 

AFFECTED VEHICLES 

Year Model Trim Level VIN Range
2018 – 20 Odyssey ALL Check the iN VIN status for eligibility

 

REVISION SUMMARY

Under REPAIR PROCEDURE, the images were revised in steps 7 and 8, and step 24 was revised.

 

BACKGROUND

Water passing the sliding door outer handles, can enter the door outer handle cables assembly due to poor sealing properties. During freezing temperature conditions the water inside the cable assemblies will freeze. This condition causes additional friction and increases the risk of the door latching mechanism from closing completely, leading to an unsafe condition during vehicle operation.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.

 

CORRECTIVE ACTION

Replace the left and right sliding door exterior door handle cables and bush joints.

 

PARTS INFORMATION 

Part Name Part Number Quantity
Sliding Door Outer Handle Cable Kit (includes right and left side) 06721-THR-308 1

 

NOTE: It is important to install the correct kit for the side you are working on.

 

WARRANTY CLAIM INFORMATION 

NOTE: If the RO was opened before 08/28/2020, use template A20024A. If it was opened on or after the date, use the template information below. 

Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number
8181E5 Replace the left and right power sliding door outer handle cables and bush 1.2 hr 6PF00 A8800 A20024B 72681-THR-A01

 

Skill Level: Repair Technician

 

REPAIR PROCEDURE

The images in this repair procedure show the left side of the vehicle. The right side is a mirror image of these images.

 

1. Remove the second row outer seats.

 

NOTE: Remove any child or booster seats that are installed in the second row seats, and place them in the cargo area for the customer to install.

 

2. Confirm both sliding door windows are raised to the fully closed position.

 

3. Remove the air intake duct.

 

4. Disconnect the 12-volt battery.

 

NOTE:

  • Always disconnect the negative terminal first.

 

  • To protect the battery sensor connector from damage, do not hold it when removing the terminal.

4.1 Make sure the ignition is turned to OFF.

4.2 Disconnect and isolate the negative cable with the 12-volt battery sensor from the 12-volt battery.

4.3 Disconnect and isolate the positive cable from the 12-volt battery.

 

5. Using a wire hook, pull the clip off of the inner handle shaft and remove the inner handle. Make sure to cover the bottom part of the inner handle with a clean shop towel to capture the clip.

 

NOTE: If you do not have a clean shop towel under the inner handle, you risk losing the clip.

 

6. With the sliding door open, push the door lock knob down to the locked position to prevent it from being damaged when removing the door panel.

 

7. Remove the two clips at the bottom of the door panel first with a trim pad remover to release the lower door seal from the door panel

 

NOTE: Removing the two clips prevents pulling the door seal off the door as the door panel is lifted and removed.

 

8. Starting at the bottom of the door panel, remove the remaining clips with a commercially available trim pad remover.

 

9. Starting at the rear, pull the door panel upward while making sure the clips from step 7 are free and not pulling on the lower door seal. Pull the door panel away from the inner handle shaft, and lift it upward.

 

NOTE: To prevent damage to the door lock knob, make sure it is in the locked position.

 

10. While holding the sliding door panel away from the door, disconnect the connector. Then, remove the door panel.

 

11. Remove the sliding door lock knob assembly.

11.1 Release the cable fastener.

 

11.2 Disconnect the door lock knob rod.

11.3 Remove the sliding door lock knob assembly.

 

12. Disconnect the outer door handle cable from the remote control assembly.

12.1 Release the cable holder and cable fastener, then disconnect the orange outer handle cable.

 

12.2 Remove the 10 mm bolts and green clips, then detach the remote control assembly.

 

NOTE: Do not completely remove the remote control assembly. Just detach it from the door panel assembly to sliding door panel barrier B.

 

13. Remove sliding door panel barrier B.

 

14. Remove sliding door panel plug cap A.

 

15. Insert a flat-tip screwdriver through the plug opening to detach the bush joint from the cable end fitting.

 

16. Sit in the sliding door opening with both legs in front of the lower roller as shown to avoid straddling the lower roller, then detach the cable holder.

 

NOTICE

Be careful when getting into position or exiting the vehicle. Avoid accidently kicking and possibly damaging the sliding door articulating harness.

 

17. Insert a 1/4″ extension into the back of the bush joint cavity. While pushing on the extension, insert the needle nose pliers through the plug opening to pull the cable end fitting from the bush joint.

 

18. Release the exterior handle cable clip and the front door lock cable clip and grommet, then remove the cable from the door.

 

19. Place several clean shop towels into the front most corner of the door cavity to prevent the bush joint from falling into      the bottom of the door should it be dropped during removal.

 

20. Insert 90° needle nose pliers through the plug opening to hold the bush joint. Insert a 1/4″ drive, 6 point, 7 mm socket into the back of the bush joint cavity to compress / release the bush joint tabs, and remove the bush joint from the handle base.

 

NOTE: Be careful not the drop the bush joint into the door.

 

21. Use the 90° needle nose pliers to insert the new bush joint. Make sure it snaps into place and fully sets.

 

NOTE: Make sure to use the correct cable kit for the sliding door you are working on.

 

22. Install the new sliding door outer handle cable.

 

NOTE:

  • Make sure to use the correct cable kit for the sliding door you are working on.
  • Make sure the cables are routed as shown.

 

23. Install the new sliding door outer handle cables to the remote control assembly.

23.1 Remove the shop towels in the door cavity that was placed to prevent objects from falling into the door. Install sliding door panel barrier B, then the remote control assembly.

 

24. Install all of the remaining parts in the reverse order of removal. Tighten all fasteners to the specified torque, and make sure of the following:

  • The Inner handle is fully set.
  • The manual lock knob functions/moves freely.
  • All of the clips on both door panel and door seal are set.

 

NOTE: To prevent miss-setting the door panel, make sure you install it exactly as shown.

 

25. Replace the cable and bush joint on the other side following steps 5 thru 24.

 

26. Connect the battery cables.

26.1 While holding down the terminal, torque both positive and negative clamps to 35-53 lb-in (4-6 N•m).

 

NOTE:

  • Do not over torque the terminal.
  • Always connect the positive side first.

 

26.2 Make sure the battery terminals are correctly attached as shown.

 

27. Install the air intake duct.

 

28. Turn the ignition to ON.

28.1 Press and hold the volume/power knob to exit the anti-theft mode.

28.2 Make sure both sliding door window switches work properly along with the auto up/down feature.

 

NOTE: If you did not disconnect and connect the battery as stated in steps 4 and 26, the auto up/down feature may not work properly. To restore that feature, do the Resetting the Power Window Control Unit procedure in the service information.

 

29. Install the second row outer seats.

29.1 Insert the front seat hooks into the front floor strikers.

 

29.2 After confirming both front hooks are fully inserted into the front strikers, begin to lower the seat, then allow it to drop and lock to the rear strikers.

 

29.3 Raise the seat-back to an upright position, then rock the seat back and forth to confirm both the inner and outer latches are securely locked into position.

 

END

 


Statement by American Honda Regarding Four Automobile Recalls  

  • Approximately 608,000 total vehicles are affected in the United States
  • Free recall repairs, varying by specific vehicle, include two software updates, replacement of rear view cameras and replacement of sliding door outer handle cables
  • No reported crashes or injuries related to these actions

 

TORRANCE, Calif. – Aug. 4, 2020 – American Honda will voluntarily recall approximately 608,000 model-year 2018-2020 Honda Odyssey, 2019-2020 Passport and 2019-2021 Pilot vehicles in the United States to complete one or more of four recall repairs, for free. There have been no reports of crashes or injuries related to these actions.

Honda is announcing these recalls to encourage each owner of an affected vehicle to take it to an authorized dealer as soon as they receive notification from Honda. Mailed notification to owners will begin in late-September 2020. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.

 

Recall Summaries:

Gauge Control Module Software Recall:

2018-2020 Honda Odyssey

2019-2020 Honda Passport

2019-2021 Honda Pilot

Software that controls the speedometer display will be updated, for free, to prevent potential malfunctions, including temporary shutdown of the display. If the speedometer does not display properly, a driver may unknowingly exceed safe speeds, increasing the risk of a crash.

 

Front Control Box Software Recall:

2019-2020 Honda Odyssey

2019-2020 Honda Passport

2019-2021 Honda Pilot

Software that controls display of the rear view camera image will be updated, for free, to prevent potential malfunctions including delayed display of the rear view and display failure under certain circumstances when the reverse gear is selected. A delayed or absent rear view display may increase the risk of a crash.

 

Rear View Camera Replacement Recall:

2019-2020 Honda Odyssey

Rear view camera assemblies will be replaced with updated units, for free, to resolve durability issues that may distort the image or prevent display of the rear view when the reverse gear is selected. An absent rear view display may increase the risk of a crash.

 

Sliding Door Outer Handle Cable Recall:  2018-2020 Honda Odyssey

Updated sliding door outer handle cables will be installed in affected vehicles, for free. Water may enter the outer handles of the sliding doors and drip onto the cables connected to the door latch mechanisms. In freezing temperatures, ice may form on the cable, hindering proper cable movement and potentially preventing the door from latching. An unlatched sliding door could open while the vehicle is in motion, increasing the chance of injury to passengers.

 


 

July 28, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: Part 573, Defect Information Report
2018 – 2020 Model Year Honda Odyssey
Power Sliding Door Outer Handle
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of 2018 – 2020 model year Honda Odyssey vehicles to address a defect with the power sliding door outer handle.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Defect Information Report
573.6(c)(1)
Name of manufacturer: Honda of America Mfg., Inc.
Manufacturer’s agent: Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
Similar vehicles built on or after July 20, 2020 are not included in the recall, as these vehicles were installed with power sliding door outer handle cables with improved moisture protection. Similar vehicles built before July 20, 2020 that were within American Honda’s control were remedied prior to dealer delivery.
Identification of affected component:
Component: Cable Assy, Slide Door Handle (Outer)
Part No.:
Left:
72681-THR-A11
Right:
72641-THR-A11
Country of Origin: Mexico
Manufacturer: Hi-Lex America Inc.
573.6(c)(3)
Total number of potentially affected vehicles: 324,194
573.6(c)(4)
Percentage of affected vehicles that contain the defect: 100%
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda Odyssey
2018
01/19/2017 to 04/17/2018
112,126
Honda Odyssey
2019
04/12/2018 to 08/13/2019
138,594
Honda Odyssey
2020
09/11/2018 to 07/16/2020
73,474
573.6(c)(5)
Defect description:
Moisture entering the body lines between the power sliding door and outer door handle may leak onto the plastic boot protecting the outer door handle cable. When operating the outer door handle, the plastic boot can flex and form small gaps that allow for moisture intrusion. The moisture intrusion can freeze in low ambient temperature conditions, causing the outer door handle cable to stick in the open position, and restrict the front and rear latches from securely latching to the door strikers. An improperly latched power sliding door can unintentionally open during vehicle operation, increasing the risk of injury for occupants.
573.6(c)(6)
Chronology:
November 9, 2018
Honda filed a Defect Information Report (NHTSA Recall ID 18V-795) for power sliding doors opening while driving due to failure in the rear latch assembly.
January – February 2019
Honda received a report from the dealer technician hotline of a vehicle exhibiting similar symptoms even after the recall remedy for NHTSA Recall ID 18V-795 was performed. Honda field personnel visited the dealer and noted the outer door handle cable was frozen. Honda immediately launched an investigation, including the collection and analysis of parts returned from the field.
March 2019
The supplier for the outer door handle conducted testing and could not re-create the failure mode of a frozen outer door handle cable.
April – July 2019
Honda regularly meets with the supplier as part of the investigation. Additional testing was performed on field return parts, which did not reveal any deviation from design specifications.
September 2019 – July 2020
Since the testing concluded that field return parts met design specifications, Honda begins to investigate opportunity and likelihood for occurrences in the field, including further analysis of field return parts and Fault Tree Analysis verification. Based on these analyses, Honda investigates whether modifications to the design specifications are appropriate.
July 21, 2020
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of July 16, 2020, Honda has received 113 warranty claims, 31 field reports, and no reports of injuries or crashes related to this issue.
573.6(c)(8)(i)
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace the power sliding door outer handle cables with redesigned cables for free.
573.6(c)(8)(ii)
The estimated date to start notification to dealers: July 29, 2020
The estimated date to start notifications to owners: September 23, 2020
573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter, and other dealer communication will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: A88

*********************************************************************************************

August 28, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: NHTSA Recall No. 20V-437
Part 573, Amended Defect Information Report
2018-2020 Honda Odyssey
Power Sliding Door Outer Handle
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed amended Defect Information Report regarding NHTSA recall number 20V-437 originally submitted on July 28, 2020. The amendment adds two MY2020 Honda Odyssey vehicles to the affected vehicle population. The following reporting categories are being amended:
1. Identification of potentially affected vehicles; and
2. Total number of potentially affected vehicles.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
JC:wvt
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Amended Defect Information Report
573.6(c)(2)
Identification of potentially affected vehicles:
Initial Report
Amended Report (updates in bold)
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
Similar vehicles built on or after July 20, 2020 are not included in the recall, as these vehicles were installed with power sliding door outer handle cables with improved moisture protection. Similar vehicles built before July 20, 2020 that were within American Honda’s control were remedied prior to dealer delivery.
8/28/2020 Amendment
Two MY2020 Honda Odyssey vehicles with a manufacture date of July 21, 2020 are being added to the recall. Although these vehicles completed final assembly after the date the countermeasure was applied to mass production, they were initially assembled with the recalled component prior to being taken off-line for unrelated repairs. Once repaired, vehicle assembly completed on July 21, 2020, and the vehicles were distributed into commerce. Review of manufacturing records later identified the recalled component that necessitated inclusion into the recall.
573.6(c)(3)
Total number of potentially affected vehicles: 324,194 (original population)
+ 2 (population expansion)
324,196 (amended population)
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda Odyssey
2018
01/19/2017 to 04/17/2018
112,126
Honda Odyssey
2019
04/12/2018 to 08/13/2019
138,594
Honda Odyssey
2020
09/11/2018 to 07/16/2020
73,474
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda Odyssey
2018
01/19/2017 to 04/17/2018
112,126
Honda Odyssey
2019
04/12/2018 to 08/13/2019
138,594
Honda Odyssey
2020
09/11/2018 to 07/21/2020
73,476

*****************************************************************************************

NHTSA Recall Number: 20V-437
Honda Campaign Number: A88
Service Bulletin Number: 20-024
Why my vehicle is under recall: Water may enter the outer door handle cables for the sliding doors. In cold temperature conditions,
the outer door handle cables may freeze, preventing the door from completely closing. A partially
closed sliding door can unintentionally open during vehicle operation, increasing the risk of
occupant injury. A “Door Open” warning message (pictured at left) will appear in the Driver
Information Interface and the warning beeper will sound in the event of a partially closed sliding
door.
What Honda will do: Your Honda dealer will replace the power sliding door outer handle cables with redesigned cables
for FREE. Honda estimates that the repair will take approximately 1 hour and 15 minutes to
complete. However, your dealer can provide you with a better estimate of the overall time for this
service visit, as it may be necessary to make your vehicle available for a longer period of time.
What we need you to do:
• Check recall information for your vehicle by accessing the Honda Recall Lookup tool at
www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
• If you have questions or concerns, we encourage you to:
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to
request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change
Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you
may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to https://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
Please call any authorized Honda dealer and schedule an appointment to have your vehicle
repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
If the “Door Open” warning message appears on the Driver Information Interface or
you hear the warning beeper, please safely navigate the vehicle out of traffic, come to
a complete stop, and close the sliding door when it is safe to do so.
IMPORTANT SAFETY RECALL
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates
to motor vehicle safety exists in 2018 – 2020 model year Odyssey vehicles.
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Dear FIRSTNAME LASTNAME,
September 2020
Número de campaña de seguridad NHTSA: 20V-437
Número de campaña de Honda: A88
Número de boletín de servicio: 20-024
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
Puede ingresar agua en los cables de la manija exterior de la puerta para las puertas deslizantes. En
condiciones de temperaturas frías, los cables de la manija exterior de la puerta pueden congelarse, lo
cual previene que la puerta cierre completamente. Una puerta deslizante parcialmente cerrada puede
abrirse sin intención durante el funcionamiento del vehículo, aumentando el riesgo de una lesión al
ocupante. Un mensaje de advertencia de “Door Open” (Puerta abierta) (se muestra la imagen a la
izquierda) aparecerá en la interfaz de información del conductor y la advertencia audible sonará en el
caso de una puerta deslizante parcialmente cerrada.
¿Qué hará Honda?” Su concesionario Honda reemplazará de forma GRATUITA los cables de la manija exterior de la puerta
deslizante eléctrica con cables rediseñados. Honda estima que la reparación tomará aproximadamente 1
hora y 15 minutos para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del
tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por
un periodo más largo.
¿Qué necesitamos que usted haga?:
• Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de
identificación del vehículo (VIN).
• Si usted tiene preguntas o inquietudes, le recomendamos que:
o
o
o
o
o
llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
comuníquese con su concesionario de automóviles Honda local; o
envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customerrelations;
o
visite Twitter @HondaCustSvc; o
visite www.recalls.honda.com.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso,
por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial
y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la
Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que
usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un
período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted
puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590.
Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al
1-888-327-4236 (TTY 1-800-424-9153), o visitar la página https://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por favor tenga por
seguro que su seguridad es nuestra primera preocupación.
Atentamente,
American Honda Motor Co., Inc.
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la
reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
Si el mensaje de advertencia de “Door Open” (Puerta abierta) aparece en la Interfaz de
información del conductor o usted escucha un mensaje de advertencia audible, por
favor conduzca el vehículo de forma segura fuera del tráfico, deténgase
completamente, y cierre la puerta deslizante cuando sea seguro hacerlo.
CAMPAÑA DE SEGURIDAD IMPORTANTE
DIVISIÓN AUTOMOTRIZ
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Estimado FIRSTNAME LASTNAME,
Septiembre del 2020
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las
Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual
está relacionado con la seguridad del vehículo en los vehículos Odyssey año modelo 2018 – 2020.

**** 
View Message
On July 28, 2020, American Honda notified NHTSA of multiple Stop Sale and Safety/Noncompliance
Recall campaigns including the below, which contain overlapping vehicle populations.
20-024, Safety Recall: 2018-20 Odyssey Sliding Door Outer Handle Cables
20-047, Noncompliance Recall: Gauge Control Module So􀅌ware Update 2018-2020 Odyssey,
2019-2020 Passport, and 2019-2021 Pilot
20-050, Noncompliance Recall: 2019-20 Odyssey Rearview Camera
To ensure proper repairs, American Honda stopped the sales of all pre counter-measured parts
related to these campaigns. Effective immediately all dealers that have inventory of the below parts
are asked to stop installing and return parts back to American Honda.
Stop Sale and Return Request Affected Part Numbers:
Sliding
Door
Issue
Rear
Camera
Issue
Combi-Meter
Issue
72641-
THR-A01
39530-
THR-A02 Click here
72681- for list
THR-A01
39530-
THR-A21
Return Request:
You must return all pre counter-measured parts (listed above) in your inventory.
No Shipment Lis􀆟ng or Invoice is required for this return. These returns will not be charged against
your SRA credit.
Return iN OAR Procedure
1. Complete the iN OAR procedures.
2. Use Reason Code “R” with eleven zeros for the Shipper Number.
3. Use Item Number “9999.”
4. Enter “August Campaign Returns” in the Remarks Sec􀆟on.
5. When approved, Print “Authorization Return document and labels” from the iN. Please return
Sent on 08 03 2020 Expires on 09 03 2020
From Parts Operations, Campaign Group
Subject Part Stop Sale / Return request; 2018-2021 Multiple Campaigns
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
parts as normal with the “Return Authorization a􀆩ached.”
6. Return above mentioned Fuel Pump Modules on your returning DSO Truck or
normal method of return.
Order adjustment requests (OARs) must be submitied by September 4th, 2020.
Thank you,
American Honda Motor Co., Inc.
NG/ms
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2

*******************************************************************************************

Next Unread Message View Message
DATE: July 29, 2020
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety/Noncompliance Recalls; Product Update: 2018-2021 Multiple Campaigns
On July 28, 2020, American Honda notified NHTSA of the following four Stop Sale and Safety/Noncompliance
Recall campaigns, which contain overlapping vehicle populations.:
20-024, Safety Recall: 2018-20 Odyssey Sliding Door Outer Handle Cables
Affected Population: Certain 2018-2020 Odyssey
Background: Due to an improper manufacturing process, water can enter
the sliding door outer handle cable assembly due to insufficient
sealing. In freezing conditions, the water can freeze leading to
increased friction, potentially prohibiting the door latch from
opening or closing completely. An incompletely latched sliding
door may open during vehicle opera􀆟on, increasing the risk of
injury to vehicle occupants.
Repair: Replace the le􀅌 and right sliding door exterior door handle cables
and bushing joints.
Parts: Parts will be available for normal ordering
Tools: There are no special tools needed for this repair.
20-047, Noncompliance Recall: Gauge Control Module Software Update
Affected Population: Certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot
Background: Due to programming issues, the Media Oriented System Transport
(MOST) unit in the gauge control module may cause the gauge display
to go blank or randomly reboot. This is noncompliant with Federal
Motor Vehicle Safety Standards.
Repair: Update the gauge control module so􀅌ware that is available at the
􀆟me of this message.
Parts: No parts required for this update.
Tools: A reflash jig has been shipped to all Honda dealers and is expected
to arrive by July 29, 2020.
20-050, Noncompliance Recall: 2019-20 Odyssey Rearview Camera
Sent on 07 29 2020 Expires on 09 16 2020
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety/Noncompliance Recall; Product Update: 2018-2021 Multiple Camp.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 3
Affected Population: Certain 2019-2020 Odyssey
Background: Due to improper manufacturing, the rearview camera display
may be cloudy, the rearview camera may not work or the “Rear
Camera Not Available” message is displayed. This is
noncompliant with Federal Motor Vehicle Safety Standards.
Repair: Replace the rearview camera.
Parts: Parts are currently not available for dealer ordering. American
Honda will auto allocate parts to dealers based on sales data.
Additional weekly auto allocations will be made as inventory is
received. Allocations are expected to continue into Fall 2020.
Dealers will be notified when auto allocations will cease and
parts will be available for open ordering.
Tools: There are no special tools needed for this repair.
20-051, Noncompliance Recall: Front Control Box OTA Software Update
Affected Population: Certain 2019-2020 Odyssey, 2019-2020 Passport, and 2019-2021
Pilot
Background: Due to multiple programming issues in the front control box, the
display audio and rearview camera may remain off after a quick
ignition cycle. In addition, on Passport and Pilot models, the
rearview camera may not display when shipping to Reverse. This
is noncompliant with Federal Motor Vehicle Safety Standards.
Repair: Update the audio unit so􀅌ware via the Over the Air (OTA)
system. The so􀅌ware is available at the 􀆟me of this message
and may be performed by dealerships or by the customer via
their vehicle’s OTA update function.
Parts: No parts are required for this update.
Tools: There are no special tools needed for this repair.
In addition, American Honda is announcing a Product Update for the following market ac􀆟on:
20-059, Product Update: 2018 Odyssey Front Control Box OTA Software Update
Affected Population: Certain 2018 Odyssey
Background: Due to multiple programming issues in the front control box, the
display audio and rearview camera may remain off after a quick
ignition cycle.
Repair: Update the audio unit so􀅌ware via the Over the Air (OTA)
system. The so􀅌ware is available at the 􀆟me of this message
and may be performed by dealerships or by the customer via
their vehicle’s OTA update function.
Parts: No parts are required for this update.
Tools: There are no special tools needed for this repair.
Refer to your eResponsibility report or do an iN VIN status inquiry to determine which units in your inventory are
affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 3
SERVICE BULLETIN
All of the above-mentioned services bulletins have been posted to the Service Informa􀆟on System (SIS)
as of Wednesday, July 29, 2020. They include applicable parts, so􀅌ware, repair, and warranty
information related to these campaigns.
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by end of September 2020.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 3 of 3

 

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
HONDA ODYSSEY 2018-2020

 


17 Associated Documents

Defect Notice 573 Report

RCLRPT-20V437-4397.PDF 216.078KB

RCLRPT-20V437-4397

 


Recall Acknowledgement

RCAK-20V437-4199.pdf 286.352KB

RCAK-20V437-4199

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V437-6941.PDF 211.153KB

RCLQRT-20V437-6941

 


Miscellaneous Document – Part 573 Defect Information Report

RMISC-20V437-8280.pdf 229.32KB

RMISC-20V437-8280

 


Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety/Noncompliance Recalls; Product Update: 2018-2021 Multiple Campaigns

RCMN-20V437-3136.pdf 212.213KB

RCMN-20V437-3136

 


Remedy Instructions and TSB

RCRIT-20V437-1974.pdf 2773.683KB

RCRIT-20V437-1974

 


Manufacturer Notices(to Dealers,etc)- Part Stop Sale / Return request; 2018-2021 Multiple Campaigns

RCMN-20V437-9651.pdf 194.006KB

RCMN-20V437-9651

 


Miscellaneous Document – Media Statement

RMISC-20V437-2118.pdf 78.463KB

RMISC-20V437-2118

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V437-9569.pdf 63.669KB

RCONL-20V437-9569

 


Remedy Instructions and TSB

RCRIT-20V437-7093.pdf 3628.328KB

RCRIT-20V437-7093

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V437-4993.PDF 211.359KB

RCLQRT-20V437-4993

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V437-4013.PDF 211.267KB

RCLQRT-20V437-4013

 


Recall 573 Report – Amendment 1

RCLRPT-20V437-9382.PDF 216.981KB

RCLRPT-20V437-9382

 


Remedy Instructions and TSB

RCRIT-20V437-4559.pdf 2559.617KB

RCRIT-20V437-4559

 


Miscellaneous Document – NHTSA Recall No. 20V-437 Part 573, Amended Defect Information Report

RMISC-20V437-7934.pdf 257.67KB

RMISC-20V437-7934

 


Recall Quarterly Report #4, 2021-2

RCLQRT-20V437-8107.PDF 211.473KB

RCLQRT-20V437-8107

 


Remedy Instructions and TSB

RCRIT-20V437-8302.pdf 2326.511KB

RCRIT-20V437-8302

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V437&docType=RCL

 


 

SaleBestseller No. 1
Sliding Door Roller 1 pair for 2005-2010 Honda Odyssey EX EX-L Touring,Power Slide Door Roller Assembly Replace # Left 72561-SHJ-A21, 924-128. Right 72521-SHJ-A21, 924-129
  • REPLACEMENT POWER SLIDING DOOR ROLLER ASSEMBLY- If your sliding door does not close properly or wiggles then you may have a problem with your sliding door roller.Now you can easily restore the side door to proper, smooth operation with our Power Sliding Door Roller Assembly.
  • REPLACES PART # 72561-SHJ-A21,72561SHJA21, 924-128. 72521-SHJ-A21,72521SHJA21, 924-129
  • FITMENT -2010 Honda Odyssey EX,EX-L,Touring 2009 Honda Odyssey EX,EX-L,Touring 2008 Honda Odyssey EX,EX-L,Touring 2007 Honda Odyssey EX,EX-L,Touring 2006 Honda Odyssey EX,EX-L,Touring 2005 Honda Odyssey EX,EX-L,Touring
  • HIGH QUALITY-Made of High Quality & Durable Material.Tested & certified to meet or exceed OEM quality standards.The price is only a small part of the dealer!
  • WARRANTY - This Power Sliding Door Roller Assembly comes complete with 2 years warranty.Worry-Free Return And Refund Policy, Buy with Confidence!
Bestseller No. 2
Slide Sliding Door Roller Assembly Upper Center Male Roller Left Driver Side 72561-SHJ-A21 924-128 Fits Honda Odyssey 2005-2010
  • Part Number Fitment: 72561-SHJ-A21, 72561SHJA21, 72561S-HJA21, 924-128, Dorman 924128, 035239
  • Please confirm your car model and the OE of the part before purchasing to avoid buying the wrong.
  • Please confirm your part picture before purchasing to avoid buying the wrong.
  • It could correctly replace the original part.
  • Thank you!
Bestseller No. 3
Door Roller Left + Right Set for 2005-2010 Honda Odyssey EX EX-L Touring Models Replace # 72561-SHJ-A21, 72521-SHJ-A21" rel="nofollow noopener sponsored" target="_blank"> Sliding Side Door Roller Left + Right Set for 2005-2010 Honda Odyssey EX EX-L Touring Models Replace # 72561-SHJ-A21, 72521-SHJ-A21
Sliding Side Door Roller Left + Right Set for 2005-2010 Honda Odyssey EX EX-L Touring Models Replace # 72561-SHJ-A21, 72521-SHJ-A21
  • √ Compatible with Honda Odyssey 2005-2010 models
  • √ Replacement for Honda # 72521-SHJ-A21, 72561-SHJ-A21, Dorman # 924-128, 924-129
  • √ Replacement for Honda # 72521-SHJ-A21, 72561-SHJ-A21, Dorman # 924-128, 924-129
  • √ Package includes one pair, left + right
  • √ Built to strict quality control standards, 2 years warranty, hassle-free return and money back policy, buy with confidence!
Bestseller No. 4
APPERFiT Power Sliding Door Rail Stopper (PAIR) Compatible with Honda Odyssey 1999-2010 Replaces 72557-S0X-A00
  • PAIR Power Slide door rail stopper
  • Compatible with Honday Odyssey 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
  • Replaces: 72557-S0X-A00
Bestseller No. 6
Sliding Door Cable Compatible with 2011-2017 Honda Odyssey Replaces 72010-TK8-A12 72010TK8A12
  • [Ideal replacement]: If the sliding door cable on your car is rusty and breaks and loses its effect, you need to replace and repair the sliding door cable.The door cable repair kit is made of heavy-duty steel and anti-rust coating. The quality is reasonable, and the good product saves time and money.
  • [Compatible With]: The sliding door cable Replacement for 2011 2012 2013 2014 2015 2016 2017 Honda Odyssey.
  • [Replaces Part Number]: 72050TK8A12, 72010-TK8-A12. OEM Fit.One year warranty!
  • [Cost-effective]: Direct Replacement,Perfect Fit,The sliding door cable with great price can save your money and it is equal with original equipment quality.
  • [Package includes]:2 x Sliding Door Cables,4 x crimp ends.All products 100% tested before shipping. Please check the year/make/model refer to product description carefully to make sure it's fits.
Bestseller No. 7
Sliding Door Cable Repair Part Assembly Kits Compatible with 2011 2012 2013 2014 2015 2016 2017 Honda Odyssey, Left and Right Side
  • Compatible with: 2011 2012 2013 2014 2015 2016 2017 Honda Odyssey
  • Material: Durable Stainless Steel and Rust-resistant coating
  • Placement on Vehicle: Either Door, Rear, Left Side, Rear, Right Side
  • Surface Finish: Smooth,Direct Replacement
  • Packaging includes: 2 x Sliding Door Cables,4 x crimp ends. Any Question, Free Replacement or Money Back Guarantee
Bestseller No. 8
Bestseller No. 9
Sliding Door Cable Repair Kit Compatible with Honda Odyssey 20112012 2013 2014 2015 2016 2017 Replaces 72010-TK8-A12
  • 【High Quality】A ABIGAIL Door Cable Repair Kit is constructed by heavy-duty steel and Rust-resistant coating which is durable, anti-corrosion and long service life.
  • 【Application】This Sliding Door Cable Repair Part Assembly Kits fit for 2011 2012 2013 2014 2015 2016 2017 Honda Odyssey.
  • 【Package Included】2 x Sliding Door Cables. Please make sure this cable can fit your vehicle before purchasing it.
  • 【Interchange Part Number】Replaces #72010-TK8-A12. OEM Fit, it will meet or exceed OEM standards, it is a direct replacement though it is NOT a genuine GM part.
  • 【100% satisfaction guarantee】If you have any issues with our Sliding Door Cable Repair Part Assembly Kits, simply contact customer service for troubleshooting help, parts, replacement, or refund. Our aim is to make you satisfy the parts and the service we provide for you.
Bestseller No. 10
Benefast Pair Left & Right Sliding Side Door Rollers Assembly Compatible with Honda Odyssey EX EX-L Touring 2005-2010 Replacement# 72561-SHJ-A21 72521-SHJ-A21 924-128 924-129
  • If your sliding door does not close/open properly or wiggles then you may have a problem with your sliding door roller. This part allows your Honda Odyssey EX, EX-L and Touring cars open and close properly with the power sliding door function.
  • The sliding door roller assembly is mounted behind the sliding door. Remove the tail light assembly first and the sliding door be opened halfway automatically, then remove the rail cover and will be possible when you open the windows all the way down then switch the door open. Do not forget to have some support holding the door while removing the old roller parts.
  • This Pair Left & Right Sliding Door Rollers Assembly Fits for the Following Vehicles: 2005-2010 HONDA ODYSSEY 3.5L V6 SOHC X, EX-L and Touring Submodel.
  • Customers can find the product you need accurately according to the OE number. OE part number: 72561-SHJ-A21, 72561SHJA21, 924-128, 924128 - Left; 72521-SHJ-A21, 72521SHJA21, 924-129, 924129 - Right.
  • A poorly functioning side door can be a hassle at best--and a safety hazard at worst. Now you can easily restore the side door to proper, smooth operation with our Side Sliding Door Roller Assembly. The assemblies are constructed from high-quality materials to resist wear and tear, ensuring a long service life. Features: Replacement stops the grinding noise associated with worn rollers or bearings; Direct replacement for a proper fit; Easy to install.

Last update on 2022-10-02 / Affiliate links / Images from Amazon Product Advertising API

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