Safety Recall R6M: 2019-2020 Honda CR-V Rear Subframe Bolts

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December 5, 2019 NHTSA CAMPAIGN NUMBER: 19V865000

Rear Subframe Separation

A separated rear subframe reduces vehicle handling and can suddenly disable the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V865

Manufacturer Honda (American Honda Motor Co.)

Components STRUCTURE

Potential Number of Units Affected 358

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2019-2020 CR-V vehicles. The rear subframe bolts were improperly manufactured and may loosen, allowing the rear subframe to separate.

 

Remedy

Honda will notify owners, and dealers will inspect the rear subframe bolts and retorque them or replace them, as necessary, free of charge. The recall began January 27, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is R6M.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall

 


Service Bulletin

A19-121
December 6, 2019
Version 1

Safety Recall: 2019-20 CR-V Rear Subframe Bolts

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2019- 20 CR-V ALL Check the iN VIN status for eligibility.

 

BACKGROUND

There were some rear subframe bolts that were improperly manufactured without a wax solution. This will not allow the bolts to be secured properly when installed into the rear subframe, causing the bolts to possibly loosen, or fall off. If they loosen or fall off, the rear subframe may separate and may disable the vehicle, increasing the risk of a collision.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Inspect the front two bolts on the rear subframe. Based on the results, either replace the front two bolts or all four bolts on the rear subframe.

 

WARRANTY CLAIM INFORMATION

CR-V 2WD

Operation
Number
Description Flat
Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed
Part
Number
4171F6 Replace the two front bolts on the rear subframe. 0.3 hr 6BW00 R6M00 A19121A 50300-TLB-A02
4171F7 Replace the two front bolts and the two rear bolts (Only if necessary) on the rear subframe. 0.4 hr 6BW00 R6M00 A19121B 50300-TLB-A02

 

CR-V 4WD

Operation
Number
Description Flat
Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed
Part
Number
4171F6 Replace the two front bolts on the rear subframe. 0.3 hr 6BW00 R6M00 A19121C 50300-TLA-A52
4171F7 Replace the two front bolts and the two rear bolts (Only if necessary) on the rear subframe. 0.4 hr 6BW00 R6M00 A19121D 50300-TLA-A52

 

Skill Level: Repair Technician

 

PARTS INFORMATION

Repair Procedure A

Part Name Part Number Quantity
Flange Bolt (14 x 135 mm) 90176-THA-000 2

 

Repair Procedure B

Part Name Part Number Quantity
Flange Bolt (14 x 135 mm) 90176-THA-000 2
Flange Bolt (14 x 150 mm) 90177-TLA-000 2

 

INSPECTION PROCEDURE

  1. Raise the vehicle on a lift.
  2. Check the two front bolts on the rear subframe with a torque wrench set to 95 N·m (70 lb-ft).
    • If the bolts are torqued to specification, go to Repair Procedure A.
    • If the bolts are not torqued to specification or missing, go to Repair Procedure B.

 

REPAIR PROCEDURE A (REPLACE TWO FRONT BOLTS ONLY)

NOTE

Replace one bolt at a time to ensure the alignment is not affected.

  1. Mark both front bolts on the rear subframe with a red paint marker.
  2. Remove the front right side bolt.
  3. Install the new bolt, and torque it to 95 N·m (70 lb-ft). Make sure to mark the new bolt with a different color marker.
  4. Repeat steps 2 and 3 for the other bolt.
  5. Confirm that all four bolts on the rear subframe are torqued to 95 N·m (70 lb-ft).

 

REPAIR PROCEDURE B (REPLACE ALL FOUR BOLTS)

NOTE

Replace one bolt at a time to ensure the alignment is not affected.

  1. Mark all four bolts on the rear subframe with a red paint marker.
  2. Remove the front right side bolt.
  3. Install the new bolt, and torque it to 95 N·m (70 lb-ft). Make sure to mark the new bolt with a different color marker.
  4. Repeat steps 2 and 3 for the other three bolts.

NOTICE

The front and rear bolts are different lengths and will not work properly if swapped.

END

 


January 2020
NHTSA Recall 19V-865

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: XXXXXXXXXXXXXXXX

Dear <First Name Last Name>,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

WHAT IS THE REASON FOR THIS NOTICE?

Honda has decided that a defect which relates to motor vehicle safety exists in certain 2019–2020 model year CR-V vehicles. Bolts used to secure the rear subframe were improperly manufactured without a wax solution. Bolts without the wax solution will not allow the rear subframe to be secured properly. Over time, the rear subframe bolts could loosen, potentially allowing the rear subframe to separate. A separated rear subframe reduces vehicle handling and may disable the vehicle, increasing the risk of a crash.

 

WHAT WILL HONDA DO?

The dealer will inspect certain bolts on the rear subframe and, based on that inspection, either replace those bolts or replace all rear subframe bolts for free. In addition, the dealer will torque all rear subframe bolts to specification for free.

 

WHAT SHOULD YOU DO?

Please call any authorized Honda dealer and make an appointment to have your vehicle’s rear subframe bolts inspected. Based on the inspection results, some or all of the rear subframe bolts will be replaced and all rear subframe bolts will be torqued to specification for free. Once you make an appointment to repair your vehicle, be advised that the total repair process may take approximately 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

CHECK YOUR VEHICLE FOR OPEN RECALLS

You can check your vehicle’s eligibility for repair under this or any other recall. Please access the Honda Recall Lookup tool at www.recalls.honda.com and enter your Vehicle Identification Number (VIN).

 

OWNER INFORMATION

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.

 

DO YOU STILL HAVE MORE QUESTIONS?

If you have questions or concerns, we encourage you to:

If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.nhtsa.gov.

We apologize for any inconvenience this recall may cause you. Sincerely,

American Honda Motor Co., Inc.

Honda Automobile Division

Campaign #R6M / Service Bulletin #19-121

CO-8521

 


Enero del 2020
Campaña de seguridad NHTSA 19V-865

CAMPAÑA DE SEGURIDAD IMPORTANTE

Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXX

Estimado <First Name Last Name>,

Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).

 

¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?

Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo CR-V año modelo 2019–2020. Los pernos utilizados para asegurar el subchasis trasero fueron fabricados inadecuadamente sin un solución de cera. Los pernos sin solución de cera no permitirán que el subchasis trasero este asegurado adecuadamente. Con el paso del tiempo, los pernos del subchasis trasero pudieran aflojarse, potencialmente permitiendo que el subchasis trasero se separe. Un subchasis trasero separado reduce la conducción del vehículo y puede deshabilitar el vehículo, aumentando el riesgo de un choque.

 

¿QUÉ HARÁ HONDA?

El concesionario inspeccionará ciertos pernos en el subchasis trasero y basado en la inspección, bien sea reemplazará esos pernos o reemplazará todos los pernos del subchasis trasero de forma gratuita. Además, el concesionario aplicará torsión a todos los pernos del subchasis trasero a la especificación, el cual se realizará de forma gratuita.

 

¿QUÉ DEBE HACER USTED?

Por favor llame a cualquier concesionario autorizado Honda y haga una cita para la inspección de los pernos del subchasis trasero de su vehículo. Basado en los resultados de la inspección, algunos o todos los pernos del subchasis trasero serán reemplazados y a todos los pernos del subchasis trasero se les aplicará la torsión según las especificaciones de forma gratuita. Una vez que programe una cita para reparar su vehículo, le avisamos que el proceso de reparación total podría tardar aproximadamente 30 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

 

VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE

Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor visite la herramienta Honda Recall Lookup” en www.recalls.honda.com e ingrese su número de identificación del vehículo (VIN).

 

INFORMACIÓN DEL PROPIETARIO

Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.

 

¿USTED TODAVÍA TIENE MÁS PREGUNTAS?

Si usted tiene preguntas o inquietudes, le recomendamos que:

  • se comuníquese con su concesionario de automóviles Honda local; o
  • se comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138; o
  • o por correo electrónico o chat en https://owners.honda.com/help/customer-relations
  • visite Twitter @HondaCustSvc; o
  • Para más información también puede visitar recalls.honda.com

Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página web https://www.nhtsa.gov.

Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.

Atentamente,

American Honda Motor Co., Inc.

División Automotriz de Honda

Campaña #R6M / Boletín de Servicio #19-121

CO-8521

 


For Immediate Release

 

Statement by American Honda Regarding Rear Subframe Bolt Recall: 

2019-2020 Honda CR-V 

 

  • 358 vehicles are affected in the United States
  • For Free: Replacement of certain rear subframe bolts; All subframe bolts will be tightened to the correct factory specification
  • No reports of related crashes or injuries

 

TORRANCE, Calif. – Dec. 18, 2019 – American Honda will voluntarily recall 358 model-year 2019-2020 Honda CR-V vehicles in the United States to inspect certain rear subframe bolts and, based on that inspection, replace some or all of those bolts, for free. Dealer technicians will tighten all subframe bolts to the correct factory specification. Bolts used to secure the rear subframe may lack a required wax coating, potentially allowing them to loosen over time. If a bolt loosens enough, the rear subframe may separate, which could increase the risk of a crash. Honda discovered this issue during factory inspections, with no related reports of crashes or injuries.

Honda encourages each owner of an affected vehicle to schedule an inspection appointment with an authorized dealer as soon as they receive notification of this recall from Honda. Mailed notification to owners will begin in mid-Jan. 2020. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.

 

# # #

 


DEFECT INFORMATION REPORT

 

573.6(c)(1)
Name of manufacturer:

Honda of America Mfg., Inc.
Honda Manufacturing of Indiana, LLC

Manufacturer’s agent:
John Turley
American Honda Motor Co., Inc. 1919 Torrance Blvd.
Torrance, CA 90501-2746

 

573.6(c)(2)
Identification of potentially affected vehicles:

Make/Model Model Year Dates of Manufacture Number of Vehicles
Honda CR-V 2019 10/18/2019 to 10/25/2019 356
Honda CR-V 2020 10/23/2019 2

 

Description of the basis for the determination of the recall population:

The recall population was determined based on manufacturing records. The manufacturing range
reflects all vehicles that could potentially experience the problem.

 

Description of how the vehicles being recalled differ from similar vehicles not included in the recall:

Manufacturing records identified the bolt rotation angle settings for the rear subframe bolts installed on certain vehicles were out-of-specification.

 

Identification of affected component:

Component: Bolt, Flange
Part No.: 90176-THA-000
Country of Origin: USA
Manufacturer: Cold Heading Company

 

573.6(c)(3)

Total number of potentially affected vehicles: 358

573.6(c)(4)

Percentage of affected vehicles that contain the defect: 100%

 

573.6(c)(5)

Defect description:

Improperly manufactured bolts that were not treated with a wax solution were used to secure the rear subframe to the vehicle.  Bolts without the wax solution cannot achieve the targeted clamp load to properly secure the rear subframe.  Over time, the rear subframe bolts could become unseated and allow for rear subframe separation.  A separated rear subframe reduces vehicle handling and may disable the vehicle, increasing the risk of a crash.

 

573.6(c)(6)

Chronology:

October 22, 2019

A Honda manufacturing facility detected rear subframe bolts that were not installed to specification.  An investigation was immediately launched.

 

October 24, 2019

The rear subframe bolt supplier confirmed the suspect bolts could not achieve the targeted clamp load during installation; therefore, the minimum axial force required to secure the rear subframe bolts cannot be guaranteed.

 

November 12, 2019

The supplier confirmed that some rear subframe bolts from one specific production lot were not applied with a wax solution, which is used to improve lubrication between the thread and bearing seat to achieve the target clamp load.

 

November 28, 2019

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

As of November 28, 2019, Honda has not received any warranty claims or field reports, nor any reports of crashes or injuries related to this issue.

 

573.6(c)(8)

Program for remedying the defect:

Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda automobile dealer.  If the front bolts on the rear subframe are torqued to specification, the front bolts on the rear subframe will be replaced and the rear bolts on the rear subframe will be torqued to specification, for free.  If the front bolts on the rear subframe are not torqued to specification or are missing, then all rear subframe bolts will be replaced for free.

Because the new vehicle limited warranty on all affected vehicles would have provided a free repair for the problem addressed by this recall, without any payment by the owner, reimbursement for pre-notification repairs will not be offered.

 

The estimated date to start notification to dealers: December 6, 2019

The estimated date to start notifications to owners: January 17, 2020 573.6(c)(10)

 

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible.

A draft of the owner notification letter will be submitted to your office as soon as possible.

 

573.6(c)(11)

Manufacturer’s campaign number: R6M

 


 


2 Affected Products

Vehicle

MAKE MODEL YEAR
HONDA CR-V 2019-2020

 


11 Associated Document

Recall Acknowledgement

RCAK-19V865-3952.pdf 244.113KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V865-0542.PDF 211.128KB

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DEFECT INFORMATION REPORT

RMISC-19V865-1035.pdf 131.261KB

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Manufacturer Notices(to Dealers,etc)c- December 6, 2019 Stop Sale/Safety Recall: 2019-20 CR-V Rear Subframe Bolts

RCMN-19V865-4124.pdf 157.508KB

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Defect Notice 573 Report

RCLRPT-19V865-1267.PDF 213.814KB

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Recall Acknowledgement

RCAK-19V865-3952.pdf 244.113KB

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Remedy Instructions and TSB

RCRIT-19V865-2150.pdf 719.149KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V865-8863.PDF 211.227KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V865-0273.pdf 40.618KB

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Miscellaneous Document – Statement by American Honda Regarding Rear Subframe Bolt Recall:2019-2020 Honda CR-V

RMISC-19V865-7767.pdf 74.723KB

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Recall Quarterly Report

RCLQRT-19V865-0875.PDF 211.311KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V865&docType=RCL

 


 

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Bestseller No. 7
1/2" Drive Click Torque Wrench with Deep Impact Socket (6~24mm) ,Dual-Range【10-170ft.lb/10-227Nm】±3% Precision,Dual-Direction Adjustable Torque Wrench,10"Extension Bar,Universal Joint,Drill Adapter
  • 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
  • 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 1/2 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 1/2 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
  • ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 1/2 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
  • 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
  • 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, allowing it to replace the wrench head accessories more easily!
SaleBestseller No. 8
TEKTON 3/8 Inch Drive Micrometer Torque Wrench (10-80 ft.-lb.) | 24330
  • Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
  • Wrench emits a click that can be heard and felt when the preset value is reached
  • Permanently marked, high-contrast dual-range scale is easy to read, even in low light
  • Reversible ratchet head drives in both directions and measures torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out
Bestseller No. 9
Neiko 03714A 1/4" Drive Adjustable Click Torque Wrench | SAE | 20-200 Inch-Pound Chrome Vanadium Steel | 10.75" Length
  • 1/4 SMALL TORQUE WRENCH: Heat-treated CR-V steel construction supplies extreme durability and shock resistance for assorted applications.
  • ACCURIZING TORQUE WRENCH: Machined factory tested and calibrated to +/- 4 percent to assist in prevention of breaking or over tightening bolts.
  • INCH POUND TORQUE WRENCH: Quarter in. Dr. torque wrench includes a wide range of torque settings to loosen and tighten bolts on cars, motorcycles and small engine repair.
  • FEATURES: 1/4” drive torque and ratchet includes hard-to-find lower torque settings. Metric (MM) conversions displayed on tool and case.
  • CONVENIENCE: This automotive tool comes with an ABS custom fitted storage case for safe and convenient storage while providing protection while not in use.
Bestseller No. 10
TEKTON 1/4, 3/8, 1/2 Inch Drive Micrometer Torque Wrench Set (3-Piece) | TRQ99901
  • Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
  • Wrenches emit a click that can be heard and felt when the preset value is reached
  • Permanently marked, high-contrast dual-range scale is easy to read, even in low light
  • Reversible ratchet heads drive in both directions and measure torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out

Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

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