Safety Recall: 2010-2012 Acura ZDX Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

May 16, 2019 NHTSA CAMPAIGN NUMBER: 19V378000

Improperly Installed Passenger Air Bag Inflator

An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.

NHTSA Campaign Number: 19V378

Manufacturer Honda (American Honda Motor Co.)

Components AIR BAGS

Potential Number of Units Affected 19,086

Summary

Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.

Remedy

Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda’s numbers for this recall are M4O, P4R, T4Q, and W4P.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Acura has a Recall

Service Bulletin

B19-031
May 17, 2019
Version 1

Safety Recall: 2010-12 ZDX Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

AFFECTED VEHICLES

BACKGROUND

Some dealers incorrectly installed passenger front airbag inflators under various campaigns to replace the inflators. The incorrect installation of the inflators may have damaged the airbag assembly. Additionally, the airbag may not deploy as designed. If the inspection reveals the inflator is not installed correctly, do not replace only the inflator. If the inflator is incorrectly installed make sure to replace the front passenger’s airbag module assembly.

There are several bulletins with similar years and models. Make sure to do an iN VIN status inquiry and follow the indicated service bulletin.

CLIENT NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the client or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

CORRECTIVE ACTION

Inspect the front passenger airbag inflator and, if the inflator is not installed correctly, replace the airbag module assembly.

NOTES

These notes are applicable only when the airbag assembly is replaced:

• Write the serial number and part number from the side of the new replacement front passenger’s airbag module box on the repair order.
• To properly dispose of the original inflator, you must remove it from the airbag module. See REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
• A new inflator box must be ordered and the original inflator must be returned in the box.
• To return the inflator, follow the shipping instructions outlined in the parts information bulletin B15-0006, Inflator Kit Return Process.
• Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. It may be called in by American Honda.

PARTS INFORMATION

Inspection Only

Airbag Module Replacement

• Make sure the airbag inflator is removed from the original airbag module. See Remove the Inflator From the Original Airbag Module section of this bulletin.
• The new airbag module box must be used to return the old airbag module without the inflator to American Honda (if requested). Be careful not to damage the airbag module box.
• To return the inflator, follow the shipping instructions outlined in the parts information bulletin B15-0006, Inflator Kit Return Process.
• Parts staff can scan the part number and serial number from the outside of the box into the warranty claim by using the Controlled Part Serial No. screen and scanning the applicable information. Refer to the Job Aid Ordering and Managing Replacement Inflators for more information.

WARRANTY CLAIM INFORMATION

• To avoid non-payment of warranty claims for airbag module assembly replacement, the new airbag module part number and serial number must be included in each claim. For more information, refer to step 1 of AIRBAG MODULE INSTALLATION.
• To avoid a warranty claim being charged back to your dealership, follow the normal warranty part retention rules. American Honda may call in the original airbag module.
• The serial number is encoded into the bar code label attached to the outside of the box. If your dealership uses a scanner, you can scan the serial number into the claim.
• The part number is encoded into a bar code attached to the outside of the box. If your dealership uses a scanner, you can scan the part number into the claim.
• If you confuse the serial number and part number when entering the claim information, your claim will automatically be rejected.
• Template IDs are not included because there are many model/trim/color variations.
• There are several service bulletins with similar years and models. Make sure you file your warranty claim under the correct bulletin. If you file your claim under the wrong bulletin, your claim will be debited.

Skill Level: Repair Technician

INSPECTION PROCEDURE ZDX

NOTES

• If the VIN status inquiry indicates that the vehicle is subject to any open safety recalls, including a driver’s airbag inflator campaign/recall, make sure to also complete those recall repairs before returning the vehicle to the client. If you are unable to complete any open recall, advise the client of the recall status and when the recall could be completed.
• Some systems store data in memory that is lost when the battery is disconnected. Do the following procedures before disconnecting the battery.
• Make sure you have the anti-theft code for the audio or the audio-navigation unit.
• Make sure the ignition switch is in LOCK (0).
• Disconnect and isolate the negative cable from the battery.

1. Open the glove box, and remove the passenger’s dashboard trim.

2010-11 ZDX

2012 ZDX

2. Remove the passenger’s dashboard side panel.

3. Remove the bolts and screws.

4. Release the hook and pull the glove box out to detach the clip.

5. Disconnect the glove box light connector and the keyless access system mode switch connector (if equipped).
6. Remove the passenger’s dashboard duct by removing the screw.

7. Detach the airbag harness clips. Pull down the wire harness, then disconnect the front passenger’s inflator connector.

8. Remove the mounting nuts and mounting bolts from the front passenger’s airbag.

9. Release the pins and remove the front passenger’s airbag.

10. Place the airbag, face-down, on a clean shop towel with the mounting bracket facing toward you, and inspect the plastic collars on the passenger’s airbag inflator.
    • If the long collar is on your right side (closer to the driver’s side when installed in the vehicle), the inflator installation is GOOD. Reassemble the glove box in the reverse order of removal.
    • If the long collar is on your left side (closer to the front passenger’s door when installed in the vehicle), the inflator installation is NO GOOD. Go to AIRBAG MODULE INSTALLATION.

AIRBAG MODULE INSTALLATION

1. For airbag module replacement only – Write the serial number and part number from the side of the new front replacement passenger’s airbag module box on the RO. For the warranty claim to be paid, the new front passenger’s airbag module part number and serial number must be included in the warranty claim.

2. Install the passenger’s airbag module (assembly). Refer to the applicable model’s service information.
3. After reconnecting the 12-volt battery, turn the ignition to ON, and check if the SRS indicator comes on for about 6 seconds, then goes off. If the indicator does not come on, or comes on and stays on, follow normal troubleshooting.
4. Set the clock (for vehicles without navigation), and enter the anti-theft code for the audio and navigation system (if applicable).
5. For airbag module replacement only – Remove the inflator from the original airbag module. Refer to REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
6. For airbag module replacement only – Give your warranty clerk the RO that includes the replacement front passenger’s airbag module serial number and replacement part number. For the warranty claim to be paid the new front replacement passenger’s airbag module part number and serial number must be included in the warranty claim.

REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE

NOTE

If you replaced the original airbag module because of an incorrectly installed inflator, you must remove the inflator from the original airbag module, and return the inflator as part of your pallet shipment to its supplier.

1. Order a new inflator box from XPO to return the original airbag module inflator. Use the contact information below:

Primary Contact: Tel#: 1-210-250-5079

Email: [email protected]

2. Remove the harness from the inflator bracket.
3. Short the red and yellow wires.

NOTE

Depending on the vehicle, you must cut the red or yellow wires to remove the inflator, and both sets of wires must be shorted to prevent accidental deployment.

3.1 Cut the red wires about 2 inches from the inflator.

NOTE

There may be some protective tube covering the wires that needs to be cut away to access the wires.

3.2 Strip away about 1 inch of the red wire insulation, then twist the wires together.

3.3 Tape the twisted ends with electrical tape.

3.4 Cut the yellow wires about 2 inches from the inflator.

3.5 Strip away about 1 inch of the yellow wire insulation, then twist the wires together.

3.6 Tape the twisted ends with electrical tape.

3.7 Remove the four inflator nuts.

4. Remove the inflator bracket.

NOTE

You can only remove one of the brackets, as the other is welded to the airbag housing.

5. Remove the inflator by pulling it out.

6. Put the original inflator into the new inflator box acquired from XPO. Make sure there is no other hardware in the box because if the package rattles, it will not be accepted by the courier.
7. Follow the shipping instructions outlined in PIB B15-0006 to return the undeployed inflator.
8. Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. Properly fill out and attach a warranty claim tag to it. The original airbag module may be called in by AHM.

END

61 Affected Products

Vehicles

22 Associated Documents

DEFECT INFORMATION REPORT

RMISC-19V378-9475.pdf 265.225KB

Remedy Instructions and TSB

RCRIT-19V378-4386.pdf 1439.682KB

Recall Acknowledgement

RCAK-19V378-9796.pdf 363.762KB

Defect Notice 573 Report

RCLRPT-19V378-7804.PDF 265.654KB

Remedy Instructions and TSB

RCRIT-19V378-9007.pdf 2645.852KB

Remedy Instructions and TSB

RCRIT-19V378-3310.pdf 1325.69KB

Remedy Instructions and TSB

RCRIT-19V378-3241.pdf 1719.995KB

Manufacturer Notices(to Dealers,etc) – May 17, 2019 Subject Stop Sale/Safety Recall:09-14 Acura Multi-Model Pass. Frt. Inflator Mis-Install.

RCMN-19V378-8734.pdf 55.921KB

Statement by American Honda Regarding Passenger Airbag Inflator Kit Installation Error Recall

RMISC-19V378-2182.pdf 108.628KB

Manufacturer Notices(to Dealers,etc) – May 17, 2019 Subject Stop Sale/Safety Recall:06-15 Honda Multi-Model Pass. Frt.Inflator Mis-Install.

RCMN-19V378-2955.pdf 55.699KB

Recall Quarterly Report #2, 2019-4

RCLQRT-19V378-2138.PDF 211.274KB

Recall 573 Report-Amendment 1

RCLRPT-19V378-1048.PDF 242.373KB

Remedy Instructions and TSB

RCRIT-19V378-5549.pdf 1662.846KB

Remedy Instructions and TSB

RCRIT-19V378-5367.pdf 1439.728KB

Manufacturer Notices(to Dealers,etc) – November 9, 2019 Subject Stop Sale/Safety Recall: 2009-13 TSX, TSX Sport Wagon, 2010 ZDX Passenger Front

RCMN-19V378-5191.pdf 197.121KB

Chronology

RMISC-19V378-2207.pdf 15.494KB

AMENDED DEFECT INFORMATION REPORT November 8, 2019

RMISC-19V378-8933.pdf 191.831KB

ISSUED Owner Notification Letter(Part 577) – W4P

RCONL-19V378-0327.pdf 126.222KB

ISSUED Owner Notification Letter(Part 577) – M4O

RCONL-19V378-4460.pdf 126.393KB

ISSUED Owner Notification Letter(Part 577) – T4Q

RCONL-19V378-2422.pdf 147.828KB

Recall Quarterly Report #1, 2019-3

RCLQRT-19V378-5059.PDF 211.168KB

ISSUED Owner Notification Letter(Part 577) – P4R

RCONL-19V378-1168.pdf 147.502KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V378&docType=RCL

Bestseller No. 1

Chemical Guys SPI_109_16 Leather Cleaner and Leather Conditioner Kit for Use on Leather Apparel, Furniture, Car Interiors, Shoes, Boots, Bags & More (2 - 16 Oz Bottles)

• It’s not just for car seats & interiors: This kit works on all things leather, seats, interiors, jackets, shoes, sneakers, boots, sofas and more; Everyone has something leather in their home.
• Treat your leather like your hair & skin: We all wash our skin and hair on a regular basis, and use conditioners and lotions to keep out skin hydrated and fresh.
• PH Balanced: Leather cleaner is pH balanced for the most efficient cleaning and preserves the leather's strength, durability and appearance; Penetrates the pores of leather to lift and suspend dirt and oils
• Fast, Easy & Fun: No one "loves to clean", but if you are using products that make it fast and easy, it's certainly more fun both products are extremely easy to use, and leave no residue like soaps, nor will they contribute to fiber deterioration
• Keep your leather looking & smelling new: Leather cleaner is colorless and odorless and penetrates the pores of your leather to lift and remove dirt and oils, while leather conditioner, which has a subtle leather scent, contains Vitamin E to nourish your leather and help reduce UV damage

$19.99

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 2

Weiman Leather Cleaner and Conditioner - 22 Ounce (2 Pack) - Non-Toxic Restores Leather Surfaces - Ultra Violet Protectants Help Prevent Cracking or Fading of Leather Furniture, Car Seats, Shoes

• Simple & Non Toxic - Leather cleaner is ideal for maintaining any smooth, finished leather surface. Clean, condition and protect all in one step
• Use On - Use leather cleaner regularly on your favorite accessories such as leather purses, shoes, boots, briefcases and handbags
• Protect - UVX - Sunscreen protects leather from fading, drying and cracking
• Restore - Safely removes dirt, soil, and residue from your leather product, soften, strengthen, and moisturize neglected leather
• Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats - Do not use on suede, nubuck, Natuzzi Brand or any unfinished leather

$17.98

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 3

Leather Cleaner by Leather Honey: The Best Leather Cleaner for Vinyl and Leather Apparel, Furniture, Auto Interior, Shoes and Accessories. Does Not Require Dilution. Ready to Use, 8 Ounce Bottle!

• NON-TOXIC, READY-TO-USE LEATHER CLEANER: This premixed version of our popular leather cleaner is the same non-toxic, natural product in a convenient, ready-to-use formula. Ideal for all your leather goods, plus vinyl, faux leather, plastic and rubber, our proven formula is powerful, odorless, and chemical-free.
• CLEAN ALL YOUR LEATHER - EVEN FAUX/VINYL: Quickly and gently removes dirt, oil, tough stains and grime from car seats, truck seats, upholstery, furniture, handbags, purses, shoes, jackets, accessories, holsters, work gloves, motorcycle gear, saddles, and tack. Effectively cleans new and old leather of all colors, including black leather, white leather, brown leather, red leather, and yellow leather. Safe for exotic leather as well!
• A POWERFUL CLEANER IN AN EASY SOLUTION: Premixed and ready to use immediately, this 8oz size is not concentrated and is ready to use out of the bottle – no mixing required! Use by moistening a lint-free cloth with cleaner and gently applying to your leather. No need to scrub or rub — simply wipe down the dirty leather and allow it to dry. Spot test on each leather item first. Not for use on suede. Great size to keep in the automobile.
• FAMILY OWNED, AMERICAN MADE, SPECIALLY FORMULATED: For over 50 years, we have specialized in making the best leather care products, including Leather Honey Leather Conditioner, the #1 best-selling leather care product on Amazon. Our small family business has millions of happy customers.
• UNLIMITED 100% SATISFACTION GUARANTEE: If you're not happy with any of our leather products, simply return them for a full refund of your purchase price!

$16.99

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 4

Cadillac Leather Cleaner - Great for Shoes, Boots, Handbags, Car Upholstery, Furniture- Removes Surface Dirt, Grime, Salt and More From Finished Leathers

• DEEP CLEANING: Cadillac leather cleaner is the perfect leather care product for removing tough stains in any leather such as furniture, boots, shoes, and car leather interior.
• WORKS ON ALL LEATHER COLORS: This all in one leather cleaner is perfect for removing spots and grime on all types of smooth finished leather.
• FOLLOW UP CLEANER WITH CADILLAC LEATHER LOTION: It’s important to rejuvenate and rehydrate your leather products after you clean them. We recommend using Cadillac Boot and Shoe Leather Lotion to keep your leather looking new.
• MADE IN THE USA: All Cadillac product is made and manufactured in the United States

$8.99

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 5

Weiman Leather Cleaner Wipes - 2 Pack with Microfiber Cloth - Clean Condition UV Protection Help Prevent Cracking or Fading of Leather Furniture, Car Interior, and Shoes

• Simple & Non Toxic - Condition and protect in one simple step to maintain any finished leather surface
• Use on - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
• Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
• Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
• Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats - Do not use on suede, nubuck, Natuzzi Brand or any unfinished leather

$16.97

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 6

Chemical Guys SPI_208_16 Colorless and Odorless Leather Cleaner,16 oz

• Easily wipe away contaminants without harming leather
• pH-balanced to leather for the most efficient cleaning
• Preserves the leather's strength, durability and appearance
• Leaves no residue like soaps and will not contribute to fiber deterioration
• Water-based surfactants and non-alkaline cleaning agents penetrate deep into every pore to gently lift out dirt, grease and oils

$7.99

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 7

Leather Honey Complete Leather Care Kit Including 8 oz Cleaner and 8 oz Conditioner for use on Leather Apparel, Furniture, Auto Interiors, Shoes, Bags and Accessories

• COMPLETE LEATHER CARE KIT: Half-Pint (8oz) Leather Conditioner, Concentrated Leather Cleaner (8oz bottle).
• CLEAN AND RESTORE ALL TYPES/COLORS OF LEATHER: Quickly and gently clean and condition leather car seats, truck seats, upholstery, furniture, handbags, purses, shoes, jackets, accessories, holsters, work gloves, motorcycle gear, saddles, and tack. Effective on new and old leather of all colors, including black leather, white leather, brown leather, red leather, and yellow leather. Safe for exotic leather as well!
• POWERFUL LEATHER CONDITIONER: Leather Honey penetrates deep to protect new leather and rejuvenate dry leather and old leather. This non-toxic leather conditioner has no silicone, solvents or animal products. Not sticky and completely odorless. Protect leather all year long from snow & rain with our water-repellant formula!
• NON-TOXIC, GENTLE LEATHER CLEANER: Our leather cleaner concentrate is a natural cleaner ideal for all your leather goods. Our proven restoration formula is powerful, odorless, and chemical-free. This concentrate offers great value and makes 32 ounces when diluted with water!
• UNLIMITED 100% SATISFACTION GUARANTEE: If you're not happy with any of our leather products, simply return them for a full refund of your purchase price!

$32.99

Buy on Amazon Price incl. tax, excl. shipping

SaleBestseller No. 8

Chemical Guys SPI_208_16 Colorless and Odorless Leather Cleaner (16 oz) with SPI_401_16 Vintage Series Leather Conditioner (16 oz)

• Easily wipe away contaminants without harming leather
• pH-balanced to leather for the most efficient cleaning
• Preserves the leather's strength, durability and appearance
• Conditions and restores leather surfaces
• Great for seats, door panels and dashboards

$11.64

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 9

Weiman Leather Cleaner & Conditioner Care Kit

• Simple & Non Toxic - Condition & protect in one simple step to maintain any finished leather surface
• Use on - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
• Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
• Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
• Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats - Do not use on suede, nubuck, Natuzzi Brand or any unfinished leather

$16.98

Buy on Amazon Price incl. tax, excl. shipping

Bestseller No. 10

Lexol Leather Conditioner and Leather Cleaner Kit, Use on Car Leather, Furniture, Shoes, Bags, and Accessories, Trusted Leather Care Since 1933, 8 oz Bottles, Includes Two Application Sponges

• Easily clean and condition leather to renew its appearance and prolong suppleness with this 2-step Lexol Leather Regimen Kit
• Kit contains: (1) 8 oz. bottle of All Leather Deep Cleaner, (1) 8 oz. bottle of All Leather Deep Conditioner, and 2 Premium Applicator Sponges
• Cleaner restores and revives leather by lifting dirt and oils, allowing them to be easily wiped away
• Conditioner contains fine oil droplets that nourish, restore flexibility, and protect leather against cracking without leaving greasy residue
• Easy-to-use cap dispenses, Ideal for use on: leather auto upholstery, footwear, furniture, handbags & briefcases, sports equipment and luggage

$15.99

Buy on Amazon Price incl. tax, excl. shipping

Last update on 2021-08-10 / Affiliate links / Images from Amazon Product Advertising API