Safety Recall: Incorrect Installation Of The Takata Front Passenger's Airbag Inflator

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May 16, 2019 NHTSA CAMPAIGN NUMBER: 19V378000

Improperly Installed Passenger Air Bag Inflator

An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.

NHTSA Campaign Number: 19V378

Manufacturer Honda (American Honda Motor Co.)

Components AIR BAGS

Potential Number of Units Affected 19,086

Summary

Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.

Remedy

Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda’s numbers for this recall are M4O, P4R, T4Q, and W4P.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Honda has a Recall

Service Bulletin

A19-060
May 17, 2019
Version 1

Safety Recall: Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

AFFECTED VEHICLES

Year	Model	Trim	VIN Range
2008-12	Accord	ALL	Check the iN VIN status for eligibility.
2006-11	Civic	ALL	Check the iN VIN status for eligibility.
2006-11	Civic Hybrid	ALL	Check the iN VIN status for eligibility.
2006-11	Civic NGV	ALL	Check the iN VIN status for eligibility.
2010-11	Accord Crosstour	ALL	Check the iN VIN status for eligibility.
2012-14	Crosstour	ALL	Check the iN VIN status for eligibility.
2009-13	Fit	ALL	Check the iN VIN status for eligibility.
2010-13	Insight	ALL	Check the iN VIN status for eligibility.
2009-15	Pilot	ALL	Check the iN VIN status for eligibility.

BACKGROUND

Some dealers incorrectly installed passenger front airbag inflators under various campaigns to replace the inflators. The incorrect installation of the inflators may have damaged the airbag assembly. Additionally, the airbag may not deploy as designed. If the inspection reveals the inflator is not installed correctly, do not replace only the inflator. If the inflator is incorrectly installed make sure to replace the front passenger’s airbag module assembly.

There are several bulletins with similar years and models. Make sure to do an iN VIN status inquiry and follow the indicated service bulletin.

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

CORRECTIVE ACTION

Inspect the front passenger airbag inflator and, if the inflator is not installed correctly, replace the airbag module assembly.

NOTES

These notes are applicable only when the airbag assembly is replaced:

Write the serial number and part number from the side of the new replacement front passenger’s airbag module box on the repair order.
To properly dispose of the original inflator, you must remove it from the airbag module. See REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
A new inflator box must be ordered and the original inflator must be returned in the box.
To return the inflator, follow the shipping instructions outlined in the parts information bulletin A15-0002, Inflator Kit Return Process.
Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. It may be called in by American Honda.

PARTS INFORMATION

Airbag Module Replacement

Part Name	Part Number
Refer to the parts catalog using the VIN to ensure the correct airbag module and ancillary parts are ordered.	Refer to the parts catalog.

Make sure the airbag inflator is removed from the original airbag module. See Remove the Inflator From the Original Airbag Module section of this bulletin.
The new airbag module box must be used to return the old airbag module without the inflator to American Honda (if requested). Be careful not to damage the airbag module box.
To return the inflator, follow the shipping instructions outlined in the parts information bulletin A15-0002, Inflator Kit Return Process.
Parts staff can scan the part number and serial number from the outside of the box into the warranty claim by using the Controlled Part Serial No. screen and scanning the applicable information. Refer to the Job Aid Ordering and Managing Replacement Inflators for more information.

WARRANTY CLAIM INFORMATION

To avoid non-payment of warranty claims for airbag module assembly replacement, the new airbag module part number and serial number must be included in each claim. For more information, refer to step 1 of AIRBAG MODULE INSTALLATION.
To avoid a warranty claim being charged back to your dealership, follow the normal warranty part retention rules. American Honda may call in the original airbag module.
The serial number is encoded into the bar code label attached to the outside of the box. If your dealership uses a scanner, you can scan the serial number into the claim.
The part number is encoded into a bar code attached to the outside of the box. If your dealership uses a scanner, you can scan the part number into the claim.
If you confuse the serial number and part number when entering the claim information, your claim will automatically be rejected.
Template IDs are not included because there are many model/trim/color variations.
There are several service bulletins with similar years and models. Make sure you file your warranty claim under the correct bulletin. If you file your claim under the wrong bulletin, your claim will be debited.

Operation Number	Description	Flat Rate Time	Defect Code	Symptom Code	Failed Part Number
7540A5	Accord – Inspect the original airbag inflator installation.	0.2 hr	6NG00	W4P00	77820-TA0-A20ZA
7541F8	Accord – Inspect the inflator and replace the original airbag module.	0.4 hr	6NG00	W4P00	77820-TA0-A20ZA
7540A5	Civic/Civic Hybrid/Civic NGV – Inspect the original airbag inflator installation.	0.2 hr	6NG00	W4P00	77820-SNA-A30ZD
7541F8	Civic/Civic Hybrid/Civic NGV – Inspect the inflator and replace the original airbag module.	0.6 hr	6NG00	W4P00	77820-SNA-A30ZD
7540A5	Crosstour – Inspect the original airbag inflator installation.	0.2 hr	6NG00	W4P00	77820-TA0-A20ZA
7541F8	Crosstour – Inspect the inflator and replace the original airbag module.	0.3 hr	6NG00	W4P00	77820-TA0-A20ZA
7540A5	Fit – Inspect the original airbag inflator installation.	0.2 hr	6NG00	W4P00	77820-TK6-A20ZA
7541F8	Fit – Inspect the inflator and replace the original airbag module.	0.5 hr	6NG00	W4P00	77820-TK6-A20ZA
7540A5	Insight – Inspect the original airbag inflator installation.	0.2 hr	6NG00	W4P00	77820-TM8-A20ZA
7541F8	Insight – Inspect the inflator and replace the original airbag module.	0.3 hr	6NG00	W4P00	77820-TM8-A20ZA
7540A5	Pilot – Inspect the original airbag inflator installation.	0.3 hr	6NG00	W4P00	77851-SZA-A20
7541F8	Pilot – Inspect the inflator and replace the original airbag module.	0.4 hr	6NG00	W4P00	77851-SZA-A20

Skill Level: Repair Technician

INSPECTION PROCEDURE

NOTE

If the VIN status inquiry indicates that the vehicle is subject to any open safety recalls, including a driver’s airbag inflator campaign/recall, make sure to also complete those recall repairs before returning the vehicle to the customer. If you are unable to complete any open recall, advise the customer of the recall status and when the recall could be completed.

All Vehicles Except Pilot

Open the glove box.
Accord/Crosstour – Disconnect the strut.

Push the glove box tabs in as shown, and lower the glove box.
Inspect the plastic collars on the passenger’s airbag inflator. Refer to the following pages for model specific images.
- If the long collar is closer to the front passenger’s door, the inflator installation is GOOD. Reassemble the glove box in the reverse order of removal.
- If the long collar is closer to the driver’s side, the inflator installation is NO GOOD. Go to AIRBAG MODULE REPLACEMENT PROCEDURE.

Accord/Crosstour

Civic/Civic Hybrid/Civic NGV

Fit

Insight

Pilot Only

Remove the side trim panel using a plastic pry tool.

Pull on the left portion of the trim piece at the places shown to disengage the retaining clips.

Pull on the left portion of the trim piece

Pull on the right portion of the trim to disengage the remaining clips and remove the trim piece.

Inspect the plastic collars on the passenger’s airbag inflator.

- If the long collar is closer to the front passenger’s door, the inflator installation is GOOD. Reassemble the dashboard panel trim in the reverse order of removal.
- If the long collar is closer to the driver’s side, the inflator installation is NO GOOD. Go to AIRBAG MODULE REPLACEMENT PROCEDURE.

AIRBAG MODULE REPLACEMENT PROCEDURE

NOTES

Make sure you have the anti-theft code for the audio and navigation system (if applicable), then write down the frequencies for the audio unit’s preset buttons.
Make sure you have reviewed the SRS Precautions and Procedures in the service information before doing the repair.

Turn the ignition to ON, and check if the SRS indicator comes on for about 6 seconds, then goes off.
- If the indicator comes on, then turns off after about 6 seconds, go to step 2.
- If the indicator does not come on, or if it stays on, contact your DPSM for assistance.
Disconnect the battery negative cable, and wait at least 3 minutes before continuing.
Remove the front passenger’s airbag module (assembly). Refer to the applicable model’s service information.
Write the serial number and part number from the side of the new front replacement passenger’s airbag module box on the RO. For the warranty claim to be paid, the new front replacement passenger’s airbag module part number and serial number must be included in the warranty claim.

passenger's airbag module part number and serial number

Install the new passenger’s airbag module (assembly). Refer to the applicable model’s service information.

NOTE

Make sure you use all the must replace hardware included with the airbag module assembly.

Reconnect the battery negative cable.
Turn the ignition to ON, and check if the SRS indicator comes on for about 6 seconds, then goes off. If the indicator does not come on, or comes on and stays on, follow normal troubleshooting.
Set the clock (for vehicles without navigation), and enter the anti-theft code for the audio and navigation system (if applicable).
Remove the inflator from the original airbag module. Refer to REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
Give your warranty clerk the RO that includes the replacement front passenger’s airbag module serial number and replacement part number (for airbag module replacement only).For the warranty claim to be paid the new front replacement passenger’s airbag module part number and serial number must be included in the warranty claim.

REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE

NOTE

If you replaced the original airbag module because of an incorrectly installed inflator, you must remove the inflator from the original airbag module, and return the inflator as part of your pallet shipment to its supplier.

Order a new inflator box from XPO to return the original airbag module inflator. Use the contact information below:

Primary Contact: Tel#: 1-210-250-5079

Email: SCFieldAction.14305@xpo.com

Remove the harness from the inflator bracket.
Short the red and yellow wires.

NOTE

Depending on the vehicle, you must cut the red or yellow wires to remove the inflator, and both sets of wires must be shorted to prevent accidental deployment.

3.1 Cut the red wires about 2 inches from the inflator.

NOTE

There may be some protective tube covering the wires that needs to be cut away to access the wires.

3.2 Strip away about 1 inch of the red wire insulation, then twist the wires together.

3.3 Tape the twisted ends with electrical tape.

3.4 Cut the yellow wires about 2 inches from the inflator.

3.5 Strip away about 1 inch of the yellow wire insulation, then twist the wires together.

3.6 Tape the twisted ends with electrical tape.

3.7 Remove the four inflator nuts.

Remove the inflator bracket.

NOTE

You can only remove one of the brackets, as the other is welded to the airbag housing.

Remove the inflator by pulling it out.

Put the original inflator into the new inflator box acquired from XPO. Make sure there is no other hardware in the box because if the package rattles, it will not be accepted by the courier.
Follow the shipping instructions outlined in PIB A15-0002 to return the undeployed inflator.
Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. Properly fill out and attach a warranty claim tag to it. The original airbag module may be called in by AHM.

END

61 Affected Products

Vehicles

22 Associated Documents

DEFECT INFORMATION REPORT

RMISC-19V378-9475.pdf 265.225KB

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ACURA	TSX	2009-2014
ACURA	TSX SPORTSWAGON	2011-2013
ACURA	ZDX	2010-2012
HONDA	ACCORD	2008-2012
HONDA	ACCORD CROSSTOUR	2010-2011
HONDA	CIVIC	2006-2011
HONDA	CIVIC GX	2006-2011
HONDA	CIVIC HYBRID	2006-2011
HONDA	CR-V	2007-2011
HONDA	CROSSTOUR	2012-2014
HONDA	FIT	2009-2013
HONDA	INSIGHT	2010-2013
HONDA	PILOT	2009-2015

Summary

Remedy

Notes

Service Bulletin

Safety Recall: Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

AFFECTED VEHICLES

BACKGROUND

CUSTOMER NOTIFICATION

CORRECTIVE ACTION

PARTS INFORMATION

WARRANTY CLAIM INFORMATION

INSPECTION PROCEDURE

AIRBAG MODULE REPLACEMENT PROCEDURE

REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE

Latest Recalls Documents

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