Safety Recall: 2007-2011 Honda CR-V Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

May 16, 2019 NHTSA CAMPAIGN NUMBER: 19V378000

Improperly Installed Passenger Air Bag Inflator

An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 19V378

Manufacturer Honda (American Honda Motor Co.)

Components AIR BAGS

Potential Number of Units Affected 19,086

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.

 

Remedy

Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall is expected to begin June 28, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda’s numbers for this recall are M4O, P4R, T4Q, and W4P.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall


Service Bulletin

A19-059
May 17, 2019
Version 1

 

Safety Recall: 2007-11 CR-V Incorrect Installation of the Takata Front Passenger’s Airbag Inflator

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2007-11 CR-V ALL Check the iN VIN status for eligibility.

 

BACKGROUND

Some dealers incorrectly installed passenger front airbag inflators under various campaigns to replace the inflators. The incorrect installation of the inflators may have damaged the airbag assembly. Additionally, the airbag may not deploy as designed. If the inspection reveals the inflator is not installed correctly, do not replace only the inflator. If the inflator is incorrectly installed make sure to replace the front passenger’s airbag module assembly.

There are several bulletins with similar years and models. Make sure to do an iN VIN status inquiry and follow the indicated service bulletin.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Inspect the front passenger airbag inflator and, if the inflator is not installed correctly, replace the airbag module assembly.

NOTES

These notes are applicable only when the airbag assembly is replaced:

  • Write the serial number and part number from the side of the new replacement front passenger’s airbag module box on the repair order.
  • To properly dispose of the original inflator, you must remove it from the airbag module. See REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
  • A new inflator box must be ordered and the original inflator must be returned in the box.
  • To return the inflator, follow the shipping instructions outlined in the parts information bulletin A15-0002, Inflator Kit Return Process.
  • Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. It may be called in by American Honda.

 

PARTS INFORMATION

Inspection Only

Part Name Part Number Quantity
Washer Nut (6 mm) 90321-SP0-A80 3

Airbag Module Replacement

Part Name Part Number
Refer to the parts catalog using the VIN to ensure the correct airbag module and ancillary parts are ordered. Refer to the parts catalog.
  • Make sure the airbag inflator is removed from the original airbag module. See Remove the Inflator From the Original Airbag Module section of this bulletin.
  • The new airbag module box must be used to return the old airbag module without the inflator to American Honda (if requested). Be careful not to damage the airbag module box.
  • To return the inflator, follow the shipping instuctions outlined in the parts information bulletin A15-0002, Inflator Kit Return Process.
  • Parts staff can scan the part number and serial number from the outside of the box into the warranty claim by using the Controlled Part Serial No. screen and scanning the applicable information. Refer to the Job Aid Ordering and Managing Replacement Inflators for more information.

 

WARRANTY CLAIM INFORMATION

  • To avoid non-payment of warranty claims for airbag module assembly replacement, the new airbag module part number and serial number must be included in each claim. For more information, refer to step 1 of AIRBAG MODULE INSTALLATION.
  • To avoid a warranty claim being charged back to your dealership, follow the normal warranty part retention rules. American Honda may call in the original airbag module.
  • The serial number is encoded into the bar code label attached to the outside of the box. If your dealership uses a scanner, you can scan the serial number into the claim.
  • The part number is encoded into a barcode attached to the outside of the box. If your dealership uses a scanner, you can scan the part number into the claim.
  • If you confuse the serial number and part number when entering the claim information, your claim will automatically be rejected.
  • Template IDs are not included because there are many model/trim/color variations.
  • There are several service bulletins with similar years and models. Make sure you file your warranty claim under the correct bulletin. If you file your claim under the wrong bulletin, your claim will be debited.
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Failed
Part
Number
7540A4 Remove the airbag module, inspect the inflator installation, and re-install the original airbag module. 0.4 hr 6NG00 M4O00 77820-SWA-A20ZA
7541F7 Remove the airbag module, inspect the inflator installation, and replace the airbag module. 0.4 hr 6NG00 M4O00 77820-SWA-A20ZA

Skill Level: Repair Technician

 

INSPECTION PROCEDURE

  • If the VIN status inquiry indicates that the vehicle is subject to any open safety recalls, including a driver’s airbag inflator campaign/recall, make sure to also complete those recall repairs before returning the vehicle to the customer. If you are unable to complete any open recall, advise the customer of the recall status and when the recall could be completed.
  • Make sure you have the anti-theft code for the audio and navigation system (if applicable), then write down the frequencies for the audio unit’s preset buttons.
  • Make sure you have reviewed the SRS Precautions and Procedures in the service information before doing the repair.
  1. Turn the ignition to ON, and check if the SRS indicator comes on for about 6 seconds, then goes off.
    • If the indicator comes on, then turns off after about 6 seconds, go to step 2.
    • If the indicator does not come on, or if it stays on, contact your DPSM for assistance.
  2. Disconnect the battery negative cable, and wait at least 3 minutes before continuing.
  3. Remove the front passenger’s airbag module (assembly). Refer to the applicable model’s service information.
  4. Set the airbag module assembly face down on a clean soft surface with the mounting studs facing toward you.

plastic collars on the inflator

  1. Inspect the plastic collars on the inflator.
    • If the long collar is on your left side, the inflator installation is GOOD. Go to AIRBAG MODULE INSTALLATION to install the original airbag module assembly.
    • If the long collar is on your right side, the inflator installation is NO GOOD. Replace the airbag module with a new one. Order a new airbag module and install it as shown in AIRBAG MODULE INSTALLATION.

 

AIRBAG MODULE INSTALLATION

  1. For airbag module replacement only – Write the serial number and part number from the side of the new front replacement passenger’s airbag module box on the RO. For the warranty claim to be paid, the new front passenger’s airbag module part number and serial number must be included in the warranty claim.

passenger's airbag module part number and serial number

  1. Install the passenger’s airbag module (assembly). Refer to the applicable model’s service information.
  2. After reconnecting the 12-volt battery, turn the ignition to ON, and check if the SRS indicator comes on for about 6 seconds, then goes off. If the indicator does not come on, or comes on and stays on, follow normal troubleshooting.
  3. Set the clock (for vehicles without navigation), and enter the anti-theft code for the audio and navigation system (if applicable).
  4. For airbag module replacement only – Remove the inflator from the original airbag module. Refer to REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE.
  5. For airbag module replacement only – Give your warranty clerk the RO that includes the replacement front passenger’s airbag module serial number and replacement part number. For the warranty claim to be paid the new front replacement passenger’s airbag module part number and serial number must be included in the warranty claim.

 

REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE

  1. Order a new inflator box from XPO to return the original airbag module inflator. Use the contact information below:

Primary Contact: Tel#: 1-210-250-5079

Email: [email protected]

  1. Remove the harness from the inflator bracket.
  2. Short the red and yellow wires.

NOTE

Depending on the vehicle, you must cut the red or yellow wires to remove the inflator, and both sets of wires must be shorted to prevent accidental deployment.

3.1 Cut the red wires about 2 inches from the inflator.

NOTE

There may be some protective tube covering the wires that needs to be cut away to access the wires.

protective tube covering

3.2 Strip away about 1 inch of the red wire insulation, then twist the wires together.

Strip away about 1 inch of the red wire insulation

3.3 Tape the twisted ends with electrical tape.

3.4 Cut the yellow wires about 2 inches from the inflator.

Cut the yellow wires about 2 inches from the inflator

3.5 Strip away about 1 inch of the yellow wire insulation, then twist the wires together.

Strip away about 1 inch of the yellow wire insulation

3.6 Tape the twisted ends with electrical tape.

3.7 Remove the four inflator nuts.

four inflator nuts

  1. Remove the inflator bracket.

NOTE

You can only remove one of the brackets, as the other is welded to the airbag housing.

inflator bracket

  1. Remove the inflator by pulling it out.

Remove the inflator

  1. Put the original inflator into the new inflator box acquired from XPO. Make sure there is no other hardware in the box because if the package rattles, it will not be accepted by the courier.
  2. Follow the shipping instructions outlined in PIB A15-0002 to return the undeployed inflator.
  3. Place the original airbag module (without the inflator) in the airbag module box that the replacement came in. Properly fill out and attach a warranty claim tag to it. The original airbag module may be called in by AHM.

END


61 Affected Products

Vehicles

MAKE MODEL YEAR
ACURA TSX 2009-2014
ACURA TSX SPORTSWAGON 2011-2013
ACURA ZDX 2010-2012
HONDA ACCORD 2008-2012
HONDA ACCORD CROSSTOUR 2010-2011
HONDA CIVIC 2006-2011
HONDA CIVIC GX 2006-2011
HONDA CIVIC HYBRID 2006-2011
HONDA CR-V 2007-2011
HONDA CROSSTOUR 2012-2014
HONDA FIT 2009-2013
HONDA INSIGHT 2010-2013
HONDA PILOT 2009-2015

10 Associated Documents

DEFECT INFORMATION REPORT

RMISC-19V378-9475.pdf 265.225KB

Download (PDF, 259KB)


Remedy Instructions and TSB

RCRIT-19V378-4386.pdf 1439.682KB

Download (PDF, 1.37MB)


Recall Acknowledgement

RCAK-19V378-9796.pdf 363.762KB

Download (PDF, 355KB)


Defect Notice 573 Report

RCLRPT-19V378-7804.PDF 265.654KB

Download (PDF, 259KB)


Remedy Instructions and TSB

RCRIT-19V378-9007.pdf 2645.852KB

Download (PDF, 2.52MB)


Remedy Instructions and TSB

RCRIT-19V378-3310.pdf 1325.69KB

Download (PDF, 1.26MB)


Remedy Instructions and TSB

RCRIT-19V378-3241.pdf 1719.995KB

Download (PDF, 1.64MB)


Manufacturer Notices(to Dealers,etc) – May 17, 2019 Subject Stop Sale/Safety Recall:09-14 Acura Multi-Model Pass. Frt. Inflator Mis-Install.

RCMN-19V378-8734.pdf 55.921KB

Download (PDF, 55KB)


Statement by American Honda Regarding Passenger Airbag Inflator Kit Installation Error Recall

RMISC-19V378-2182.pdf 108.628KB

Download (PDF, 106KB)


Manufacturer Notices(to Dealers,etc) – May 17, 2019 Subject Stop Sale/Safety Recall:06-15 Honda Multi-Model Pass. Frt.Inflator Mis-Install.

RCMN-19V378-2955.pdf 55.699KB

Download (PDF, 54KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V378&docType=RCL


 

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Last update on 2019-08-29 / Affiliate links / Images from Amazon Product Advertising API

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