Vibration While Driving and/or Stopped in Gear – 2015 Honda CR-V

A15-046
October 15, 2016
05039 Version 7

 

Vibration While Driving and/or Stopped in Gear

(Supersedes 15-046, Dated March 29, 2016; to revise the information)

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2015 CR-V ALL ALL

 

REVISON SUMMARY

Updated the information for the i-HDS.

 

SYMPTOM

Some customers have reported feeling one or more different vibrations felt primarily through the driver’s seat.

The identified vibrations may occur under these conditions:

  • Driving Mode 1: While stopped with vehicle in gear.
  • Driving Mode 2: While between 1,000–1,200 rpm at takeoff. NOTE:
    • You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with the customer before the software update is performed.
    • Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the Customer Information Statement for Driving Mode 2 with the customer.
    • The noted Customer Information Statement must be retained for future records and attached to the Repair Order before doing the software update, as this updated software may have a small impact on fuel economy.
  • Driving Mode 3: While driving between 1,800–2,200 rpm around 40–50 mph.

 

POSSIBLE CAUSES

Engine and transmission vibrations may be intermittent.  The reported vibrations are felt primarily through the driver’s seat while driving or stopped in gear.

 

CORRECTIVE ACTION

Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.

Driving Mode 2: Update the PCM software and install the tailgate damper kit.

NOTE:

  • You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with the customer before the software update is performed.
  • Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the Customer Information Statement for Driving Mode 2 with the customer.
  • The completed Customer Information Statement must be retained for future records and attached to the Repair Order before doing the software update, as this updated software may have a small impact on fuel economy.

Driving Mode 3: Update the PCM software.

 

BEFORE GETTING STARTED

NOTE:

  • For more information on this concern, please refer to the following:
    • Click here to view an informative video on this concern.
    • Go to page 19 of this bulletinto view the Customer Information Statement.
  • Connect a fully charged jumper battery to the vehicle and leave it connected during the entire procedure to maintain steady voltage.
  • Never turn the ignition to OFF or ACCESSORY during the update. If there is a problem with the update, leave the ignition turned to ON.
  • To prevent PCM control unit damage, do not operate anything electrical (headlights, audio system, brakes, A/C, power windows, door locks, etc.) during the update.
  • The control module updates for this bulletin cannot be applied with the MVCI alone. You must use the J2534 Rewrite Special PC application with the DST-I or MVCI.

J2534 Rewrite Special PC application

 

YouTube video

             

PARTS INFORMATION

Repair Procedure Mode 1 Required Parts

Part Name Part Number Quantity
Radiator Mount Lower Cushion Kit 06740-T1W-305 1
Transmission Mount (CVT) 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 1
Flange Bolt (12 X 35 mm) 90164-T0A-A00 1
Flange Bolt,(12 X 40 mm) 90162-T0A-A00 2
Flange Bolt (12 X 40 mm) 90164-S5A-010 1
Flange Nut (12 mm) 90371-SAA-010 2
Front Head Restraints, *NH167L* (Graphite Black) 06810-T0G-A01ZB 1
Front Head Restraints, *YR449L* (Cashmere Ivory) 06810-T0G-A01ZD 1
Front Head Restraints, *NH836L* (Wisteria Light Grey) 06810-T0G-A01ZE 1
Front Head Restraints, *YR449L* (Leather) (Cashmere Ivory) 06810-T0G-V81ZA 1
Front Head Restraints, *NH836L* (Leather) (Wisteria Light Grey) 06810-T0G-V81ZB 1
Front Head Restraints, *NH167L* (Leather) (Graphite Black) 06810-T0G-V81ZC 1

 

Repair Procedure Mode 2

Required Parts

Part Name Part Number Quantity
Tailgate Damper Kit (Non-Power Tailgate)
(contains tailgate damper, tailgate struts, nuts and bolts)
06748-T1W-305 1
Tailgate Damper Kit (Power Tailgate)
(contains tailgate damper, tailgate struts, nuts and bolts)
06748-T1W-306 1
Touch Up Paint  (commercially available)

 

TOOL INFORMATION

Part Name Part Number Quantity
Rivet Gun Tool 07AAE-STXA100 or (commercially available) 1

 

SOFTWARE INFORMATION

i-HDS Software Version: 1.001.011 or later  J2534 Software Information:
PC Application Version 1.0.1.15 or later
Database update 29-SEP-2016 or later

Before beginning the repair, make sure that both the i-HDS and J2534 software are updated as listed above.

Do only the update listed in this service bulletin.

You cannot apply the updates with the MVCI as a standalone tool. To update the vehicle you must use the MVCI or the DST-i interface in conjunction with the J2534 Rewrite PC application on the i-HDS.

For more information about updating the HDS, the MVCI, and vehicle systems, refer to Service Bulletin 01-023, Updating Control Units/Modules.

i-HDS and J2534 software are updated

 

Year/
Model
  Trim Program ID (or later)  Program P/N (or later)  Mode 2  Program P/N (or later)  Mode 3
 2015 CR-V

 

LX (2WD) LAA450 LA3050 37805-5LA-A45 37805-5LA-305
LX (AWD) LAA550 LA3060 37805-5LA-A55 37805-5LA-306
EX/EX-L (2WD) LAA650 LA3070 37805-5LA-A65 37805-5LA-307
EX/EX-L (AWD) LAA750 LA3080 37805-5LA-A75 37805-5LA-308
TOURING (2WD) LAA850 LA3090 37805-5LA-A85 37805-5LA-309
TOURING (AWD) LAA950 LA4050 37805-5LA-A95 37805-5LA-405

 

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Repair Procedure Driving Mode 1

Operation Number Description Flat Rate Time Template ID Failed Part Number Defect Code Symptom Code
1120A2 Repair Procedure Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.*NH167L*

(Graphite Black/Non Leather)

1.7 hrs 15-046B 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
Repair Procedure Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.*YR449L*

(Cashmere Ivory/Non Leather)

15-046C 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
Repair Procedure Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.*NH836L*

(Wisteria Light Grey/Non Leather)

15-046D 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
1120A2

 

Repair Procedure Driving Mode 1:  Install new radiator lower cushions, transmission mount, and front head restraints. *NH167L*                      (Graphite Black/Leather) 1.7 hrs 15-046E 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
A Add: With Radar Aiming 0.4 hr 15-04E6
1120A2 Repair Procedure Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.*YR449L*

(Cashmere Ivory/Leather)

1.7 hrs 15-046F 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
A Add: With Radar Aiming 0.4 hr 15-04F6
1120A2 Repair Procedure Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head

restraints.*NH836L*

(Wisteria Light Grey/Leather)

1.7hrs 15-046G 50850-T1W-A11 Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 03214  03217
A Add: With Radar Aiming 0.4 hr 15-04G6

 

Repair Procedure Driving Mode 2

Operation Number Description Flat Rate Time Template ID Failed Part Number Defect Code Symptom Code
1255D2 Repair Procedure Driving Mode 2:

Update the PCM software and install

tailgate damper kit.

(Non-Power Tailgate)

0.9 hr

 

15-046H 06748-T1W-305 03214  03217
Repair Procedure Driving Mode 2: Update the PCM software and install tailgate damper kit.   (Power Tailgate) 0.9 hr 15-046J 06748-T1W-306

 

             

Repair Procedure Driving Mode 3

Operation Number Description Flat Rate Time Template ID Failed Part Number Defect Code Symptom Code
1255D3 Repair Procedure Driving Mode 3: Update PCM software.

NOTE: Do not use this information if a Driving Mode 2 claim is also submitted.  Driving Mode 2 already includes FRT for the software update.

0.2 hr 15-046L 37805-5LA-305 03214  03217

 

Skill Level: Repair Technician

 

DIAGNOSIS

The service advisor must interview the customer to understand when the vibration is felt.  You must only perform the repair based on customer concerns.  If it is not specifically stated when the vibration is felt, then the service advisor must further interview the customer to better understand the customer complaint.

 

REPAIR PROCEDURE – DRIVING MODE 1

  1. Open the hood and remove the four clips that attach the front grill to the bulkhead.

front grill

 

  1. Remove the four clips from the front grill and slide the upper duct forward and remove it.

upper duct

 

  1. Remove the front grill bracket.

front grill bracket

 

  1. Remove the horn bracket assembly.

horn bracket assembly

 

  1. Remove radiator upper mount brackets.

radiator upper mount brackets

 

  1. Remove the bulkhead upper frame bolts and temporarily insert a spacer on the driver’s side of the bulkhead.

bulkhead upper frame

 

  1. Raise the vehicle and remove the lower splash shield. Push the radiator assembly up, then towards the passenger side of the vehicle to gain better access to the lower radiator cushions.

radiator assembly

 

  1. Replace both lower mounting cushions.

NOTE: Make sure to install them correctly as shown.

lower mounting cushions

 

  1. Reinstall splash shield and lower the vehicle.
  2. Remove the 12-volt battery.

NOTE:

  • Make sure the vehicle is turned to the OFF (LOCK) mode.
  • Always disconnect the negative side first.
  • To protect the 12-volt battery sensor connector from damage, do not hold it when removing the terminal.
  • Do not disconnect the 12-volt battery sensor from the cable.
  • For more information see the applicable service information.
  1. Move the PCM with bracket.

PCM with bracket

 

  1. Remove the air cleaner housing and the housing bracket.

air cleaner housing

 

  1. Support the transmission with a jack and a wood block under the transmission.
  2. Disconnect the ground cable then remove the transmission mount.
  1. Install the new transmission mount in the reverse order of removal.

NOTE:

  • Install the transmission mount leaving the highlighted bolts slightly loose.
  • Loosen all highlighted bolts on the specific mounts.
  • Then tighten all bolts and nuts in the sequence as shown below.

Tightening Sequence

Mount Removed Mount Tightening Sequence
Side Engine Mount and Transmission 1, 2, 3, 4, and 5
Lower Torque Rod 3
Upper Torque Rod 4
Front Engine Mount 5

 

transmission mount

 

Tightening Torque

Mount No. Mount Name Mount Bolt/Nut Tightening Sequence
1 2 3
1 Side Engine Mount 64 N·m
(6.5 kgf·m, 47 lb-ft)
74 N·m
(7.5 kgf·m, 55 lb-ft)
74 N·m
(7.5 kgf·m, 55 lb-ft)
2 Transmission Mount 59 N·m
(6.0 kgf·m, 44 lb-ft) Replace.
74 N·m
(7.5 kgf·m, 55 lb-ft) Replace.
74 N·m
(7.5 kgf·m, 55 lb-ft) Replace.
3 Lower

Torque Rod

88 N·m
(9.0 kgf·m, 65 lb-ft)
93 N·m
(9.5 kgf·m, 69 lb-ft)
4 Upper

Torque Rod

74 N·m
(7.5 kgf·m, 55 lb-ft)
54 N·m
(5.5 kgf·m, 40 lb-ft)
5 Front Engine Mount 74 N·m
(7.5 kgf·m, 55 lb-ft)
64 N·m
(6.5 kgf·m, 47 lb-ft)

 

transmission mount

  1. Remove the temporary spacer and reinstall all parts in the reverse order of removal.
  2. Install the new front head restraints, then recalibrate the seat weight sensors. Refer to the applicable service information.
  3. Touring model only: Realign the radar unit. Refer to the applicable service information.

 

REPAIR PROCEDURE – DRIVING MODE 2

NOTE:

  • You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with the customer before the software update is performed.
  • Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the Customer Information Statement for Driving Mode 2 with the customer.
  • The completed Customer Information Statement must be retained for future records and attached to the Repair Order before doing the software update, as this software may have a small impact on fuel economy.
  1. Update the PCM with the applicable PC application.
  2. Click on the Diagnostic System i-HDS icon and select J2534 Rewrite from the Home Menu screen.

Diagnostic System i-HDS

 

  1. Enter the service bulletin number, then select

Enter the service bulletin number

 

  1. Make sure the information on the screen is correct, then click Start.

PC application Version 1.0.0.7
Database Update 06-SEP-2016
Calibration Files: 20
NoticeDB version 29-JUL-2016

information on the screen

 

  1. Make sure to follow the instructions on the screen to do the update, then click

NOTE:

  • Connect the PC to the DST-i or MVCI.
  • At the vehicle, turn the ignition to ON, then connect the DST-i or MVCI to the vehicle’s DLC.
  • Follow the prompts and Click Next to continue at this screen.

follow the instructions on the screen

 

  1. Make sure to answer all of the following questions according to the customer’s concern and follow the directions prompted during the software update.

NOTE:

  • You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with the customer before the software update is performed.
  • Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the Customer Information Statement for Driving Mode 2 with the customer.
  • The completed Customer Information Statement must be retained for future records and attached to the Repair Order before doing the software update, as this software may have a small impact on fuel economy.

 

Tailgate Damper installation

  1. Remove the tailgate upper and side trim panels.

 tailgate upper and side trim panels

 

  1. Remove the tailgate pull pocket.

NOTE:

  • Make sure to disconnect the connector on power tailgate-equipped vehicles.
  • Be sure to use a trim removal tool to avoid damage.

tailgate pull pocket

 

  1. Remove the tailgate lower trim panel.

tailgate lower trim panel

 

  1. Enlarge the two mounting holes for the dynamic damper by drilling the hole from 7 mm to 9 mm. Remove any burrs.

Enlarge the two mounting holes

 

  1. Cover any exposed metal with touchup paint and allow it to dry.
  2. Install two threaded rivets in the recently drilled holes (using special tool 07AAZ-000A125).
  3. Install the damper on the tailgate and torque the bolts to 9 N·m (8 lb-ft).

damper

 

  1. Reinstall all tailgate trim panels in the reverse order of removal.
  2. Replace the tailgate support struts. NOTE:

 

REPAIR PROCEDURE – DRIVING MODE 3

i-HDS Software Version: 1.001.011 or later
J2534 Software Information:
PC Application Version 1.0.1.15 or later
Database update 29-SEP-2016 or later

Before beginning the repair, make sure that both the i-HDS and J2534 software are updated as listed above. Do only the update listed in this service bulletin.

You cannot apply the updates with the MVCI as a standalone tool. To update the vehicle you must use the MVCI or the DST-i interface in conjunction with the J2534 Rewrite PC application on the i-HDS.

For more information about updating the HDS, the MVCI, and vehicle systems, refer to Service Bulletin 01-023, Updating Control Units/Modules.

  1. Update PCM software.

NOTE: Based on customer complaint, answer the questions in order to ONLY install Mode 3.

  1. Enter the service bulletin number, then select Start.

Enter the service bulletin number

 

  1. Make sure the information on the screen is correct, then click Start.

PC application Version 1.0.0.7
Database Update 06-SEP-2016
Calibration Files: 20
NoticeDB version 29-JUL-2016

Make sure the information on the screen is correct

 

  1. Follow the instructions on the screen to do the update, then click NOTE:
    • Connect the PC to the DST-i or MVCI.
    • At the vehicle, turn the ignition to ON, then connect the DST-i or MVCI to the vehicle’s DLC.
    • Click Next to continue.

Follow the instructions on the screen

 

  1. Be sure to answer all the following questions according to the customer’s concern and follow the directions prompted during the software update.

END


Customer Information Statement

 

Dear Customer:

Honda is pleased to announce it has released a software update designed to reduce vibration in the 2015 CR-V when the vehicle is driven between 1,000–1,200 rpm (at takeoff) (“Software”). This is an optional update that can be installed in your vehicle if you happen to feel an unwanted amount of vibration through the driver’s seat when the car is operating in the driving condition described above.

Based on tests modeled after those developed by the EPA to calculate fuel economy ratings for new vehicles, Honda has determined the Software may have a very small impact on the fuel economy you achieve in your vehicle, in the order of approximately 0.70 mpg city/highway combined. We advise you of this potential impact so that you can make an informed decision as to whether to have the Software installed in your vehicle.

Please note that this estimated fuel economy impact is based on standardized tests designed to reflect “typical” driving conditions and driver behavior, but as the EPA has pointed out in connection with the ratings released for new vehicles, a number of factors can and do significantly impact the mpg consumers actually achieve, including:

  • How and where you drive, including road and environmental conditions.
  • Vehicle condition and maintenance, including vehicle loading and accessories. 3) Fuel variations.

4) Vehicle variations.  5) Engine break-in.

Please see https://www.fueleconomy.gov/feg/why_differ.shtml for further information.

If you have any further questions about the Software update (or anything else having to do with your 2015

CR-V), please feel free to speak with your authorized Honda dealer, or contact Honda Automobile Customer Service directly, Monday through Friday, 6:00 am – 5:00 pm Pacific Time, at our toll-free number 1-800-9991009, or via twitter at @HondaCustSvc.  Thank You!

Reviewed the Customer Information Statement with the customer and he or she has accepted the Repair Procedure for Driving Mode 2.

X_________________________ Service Advisor Signature

Date:__________

Reviewed the Customer Information Statement with the customer and he or she has declined the Repair Procedure for Driving Mode 2.

X_________________________ Service Advisor Signature

Date:__________


https://static.nhtsa.gov/odi/tsbs/2016/SB-10075653-2280.pdf

A15-046

 


 

i-HDS Diagnostic Software and J2534 Reprogramming Software

 

Honda J2534 Pass-Thru User Guide

Honda J2534 Pass-Thru Software Download

Latest ECU Software

 

Vehicle Communication Interfaces (VCI)

The i-HDS software supports the use of a generic pass-thru VCI that is compliant with SAE J2534-1 and J2534-2. However, Honda recommends the Denso DST-i or the Bosch MVCI for use on Honda and Acura vehicles, as Honda has worked closely with these manufacturers to ensure their hardware and our software interact safely and within the J2534-1 and -2 specifications, for both diagnostics and reprogramming. If you choose to use a generic VCI, please carefully consider the customer and technical support options you will receive from your chosen device supplier. Honda does not provide technical or customer support for generic VCI devices.  Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light

The VCI Application Table below lists devices that either are approved and supported by Honda or are known to have completed and passed an independent, exhaustive validation program with our i-HDS software suite.

Manufacturer VCI Name Version Information Notes
Firmware J2534 API
DENSO DST-i 2.00.0010* 04.04 This is the current generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.
Bosch MVCI  3.01.54* 04.04 This is the previous generation VCI used by Honda and Acura dealers. Honda routinely validates the functionality and provides customer support for this device.
Drew Technologies MongoosePro Honda  1.7.7** 04.04 This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.
Dearborn Group d-briDGe Pro Vibration While Driving and/or Stopped in Gear - 2015 Honda CR-V » small light 3.303** 04.04 This company has completed an independent i-HDS validation and claims it to function with the i-HDS software. Honda does not provide ongoing validation, nor customer support for this device.

 

* These versions may have been superseded. Honda provides the latest supported versions to current i-HDS subscribers.
** Version used in validation program. See Terms and Conditions and Important Notice Regarding Reprogramming below for more details.

 

DST-i Information:

 

MVCI Information:

 

techinfo.honda.com

 

 

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