CF7 – Incorrect Information on Label – 2017, 2020, & 2022 Honda CR-V

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Service Bulletin 23-070 July 28, 2023 Version 1 Noncompliance Recall: 2017, 2020, 2022 CR-V Incorrect Certification Label AFFECTED VEHICLES Year Model Trim VIN Range 2017 CR-V ALL Check the iN VIN status for eligibility. 2020 CR-V ALL Check the iN VIN status for eligibility. 2022 CR-V ALL Check the iN VIN status for eligibility. BACKGROUND Due to a printing error, the certification label located on the driver’s side door jamb contains the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size information resulting in a noncompliance with Federal Motor Vehicle Safety Standards. CUSTOMER NOTIFICATION Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible. Some vehicles affected by this campaign may be in your new or used vehicle inventory. Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry. CORRECTIVE ACTION Replace the certification label. PARTS INFORMATION Contact Tech Line and an agent will assist with shipping the replacement certification label. TOOLS INFORMATION Part Name Part Number Quantity Plastic Trim Tool SILTRIMTL10 1 CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 5 WARRANTY CLAIM INFORMATION Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 848501 Remove and replace the certification label. 0.2 hr 6RN00 CF700 A23070A 42762-TLA-A01 INSPECTION PROCEDURE 1. Open the driver’s door and locate the vehicle’s certification label. • If the certification label has the correct label as shown, this service bulletin does not apply. • If the certification label has the incorrect label as shown, go to REPAIR PROCEDURE. Page 2 of 5 REPAIR PROCEDURE Replacement labels can be acquired by contacting Tech Line to have the correct replacement certification label shipped overnight to your dealer. If the new label is lost or damaged, you will need to notify Tech Line immediately for support in acquiring a replacement label. NOTE: Images shown may not be an exact representation of the vehicle you are working on. 1. Open the driver’s side door to locate the certification label. 2. Confirm that the VIN on the dashboard matches the VIN on the new certification label. NOTE: • As a secondary confirmation, have another person confirm the VIN on the new certification label with the VIN on the dashboard. • Make sure the VIN and manufacture date on the new label matches the old label. Page 3 of 5 3. Using the plastic trim tool, remove the label. NOTE: • Applying heat with a heat gun may make the label easier to remove. • Be careful not to scratch or damage the paint. • The original misprinted label must be destroyed after removal from the vehicle. 4. Use isopropyl alcohol on a lint free cloth to thoroughly clean the area for the new label, removing all remaining residue. Allow the alcohol to dry for 2-3 minutes. Page 4 of 5 5. Apply the new certification label 10 mm below the striker. NOTE: • Make sure the new label is properly applied to the body, without any wrinkles, tears, or bubbles. • Make sure the label is applied in the same orientation and aligned and centered in the same position as the removed label. Original Label Disposal 6. Destroy the original misprinted label after removal from the vehicle. END Page 5 of 5

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Next Unread Message View Message DATE: July 28, 2023 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls Re: Stop Sale/Noncompliance Recall: 2017-2022 CR-V Incorrect Certification Label On July 27, 2023, American Honda notified NHTSA of a stop sale and noncompliance recall for five (5) model year 2017-2022 CR-V vehicles due to improperly printed certification labels. Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. BACKGROUND Due to a printing error, the certification label located on the driver’s side door jamb contains the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size resulting in a noncompliance with Federal Motor Vehicle Safety Standards. REPAIR Replace the certification label with an updated label. PARTS Labels will be available at launch. Please refer to SB 23-070 for further instructions. TOOLS There are no special tools needed for this campaign. SERVICE BULLETIN Service Bulletin 23-070, Noncompliance Recall: 2017, 2020, 2022 CR-V Incorrect Certification Label, has posted to the Service Information System (SIS) as of July 28, 2023. It includes repair, part, and warranty information related to this campaign. CUSTOMER NOTIFICATION American Honda expects to complete customer notification by early September 2023. As always, perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 07 28 2023 Expires on 09 15 2023 From Brad Ortloff, Manager of Auto Campaigns and Recalls Subject Stop Sale/Noncompliance Recall: 2017-2022 CR-V Incorrect Certification Label INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-524 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : AUG 03, 2023 NHTSA Recall No. : 23V-524 Manufacturer Recall No. : CF7 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 5 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2017 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : APR 26, 2017 – SEP 21, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : DEC 02, 2019 – DEC 02, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : NOV 02, 2021 – JUL 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-524 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The certification label located on the driver’s side door jamb contains the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size. In addition, the label fails to meet the requirements of 49 CFR Part 567. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : If the operator refers to the incorrect tire information, the vehicle’s tire could be replaced with the incorrect tire size and load rating, potentially increasing the risk of a crash. Description of the Cause : During a failure of the primary certification label printer, a backup label printer incorrectly printed information without being properly reset and configured for the US model. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : LABEL, CERTIFICATION USA(TT) Component Description : LABEL, CERTIFICATION USA(TT) Component Part Number : 42763-TLJ -A01 Supplier Identification : Component Manufacturer Name : American Honda Motor Co., Inc. Address : 1919 Torrance Blvd. Torrance California 90501 Country : United States Chronology : June 1, 2023 Honda identified an incorrect certification label during a quality inspection and began to investigate the issue. June 5, 2023 Honda investigated the affected population of vehicles. Part 573 Safety Recall Report 23V-524 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 July 20, 2023 Honda determined that a FMVSS noncompliance existed and decided to conduct a noncompliance recall. As of July 20, 2023, Honda has not received any warranty claims, reports of injuries or deaths related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will remove and replace the incorrect vehicle certification label with a correct label. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components contain the incorrect vehicle information. Identify How/When Recall Condition was Corrected in Production : The backup printer process has been modified to ensure the previous information has been cleared before entering and printing a new label. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 7/28/2023. Owner notification is scheduled to begin on and end on or about 9/11/2023. Planned Dealer Notification Date : JUL 28, 2023 – JUL 28, 2023 Planned Owner Notification Date : SEP 11, 2023 – SEP 11, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-524 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : AUG 01, 2023 NHTSA Recall No. : 23V-524 Manufacturer Recall No. : CF7 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 5 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2017 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : APR 26, 2017 – SEP 21, 2017 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : DEC 02, 2019 – DEC 02, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : NOV 02, 2021 – JUL 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-524 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The certification label located on the driver’s side door jamb contains the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size. In addition, the label fails to meet the requirements of 49 CFR Part 567. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : If the operator refers to the incorrect tire information, the vehicle’s tire could be replaced with the incorrect tire size and load rating, potentially increasing the risk of a crash. Description of the Cause : During a failure of the primary certification label printer, a backup label printer incorrectly printed information without being properly reset and configured for the US model. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : LABEL, CERTIFICATION USA(TT) Component Description : LABEL, CERTIFICATION USA(TT) Component Part Number : 42763-TLJ -A01 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : June 1, 2023 Honda identified an incorrect certification label during a quality inspection and began to investigate the issue. June 5, 2023 Honda investigated the affected population of vehicles. Part 573 Safety Recall Report 23V-524 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 July 20, 2023 Honda determined that a FMVSS noncompliance existed and decided to conduct a noncompliance recall. As of July 20, 2023, Honda has not received any warranty claims, reports of injuries or deaths related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will remove and replace the incorrect vehicle certification label with a correct label. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components contain the incorrect vehicle information. Identify How/When Recall Condition was Corrected in Production : The backup printer process has been modified to ensure the previous information has been cleared before entering and printing a new label. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 7/28/2023. Owner notification is scheduled to begin on and end on or about 9/11/2023. Planned Dealer Notification Date : JUL 28, 2023 – JUL 28, 2023 Planned Owner Notification Date : SEP 11, 2023 – SEP 11, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-524 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : JUL 27, 2023 NHTSA Recall No. : 23V-524 Manufacturer Recall No. : CF7 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 5 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2022 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : APR 26, 2017 – JUL 20, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The certification label located on the driver’s side door jamb contains the incorrect Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR), and tire size. In addition, the label fails to meet the requirements of 49 CFR Part 567. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : If the operator refers to the incorrect tire information, the vehicle’s tire could be replaced with the incorrect tire size and load rating, potentially increasing the risk of a crash. Description of the Cause : During a failure of the primary certification label printer, a backup label printer incorrectly printed information without being properly reset and configured for the US model. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-524 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : LABEL, CERTIFICATION USA(TT) Component Description : LABEL, CERTIFICATION USA(TT) Component Part Number : 42763-TLJ -A01 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : June 1, 2023 Honda identified an incorrect certification label during a quality inspection and began to investigate the issue. June 5, 2023 Honda investigated the affected population of vehicles. July 20, 2023 Honda determined that a FMVSS noncompliance existed and decided to conduct a noncompliance recall. As of July 20, 2023, Honda has not received any warranty claims, reports of injuries or deaths related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will remove and replace the incorrect vehicle certification label with a correct label. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. Part 573 Safety Recall Report 23V-524 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Recalled components contain the incorrect vehicle information. Identify How/When Recall Condition was Corrected in Production : The backup printer process has been modified to ensure the previous information has been cleared before entering and printing a new label. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 7/28/2023. Owner notification is scheduled to begin on and end on or about 9/11/2023. Planned Dealer Notification Date : JUL 28, 2023 – JUL 28, 2023 Planned Owner Notification Date : SEP 11, 2023 – SEP 11, 2023 * NR – Not Reported

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