6RW Rearview Camera May Fail – 2017-2019 Honda Ridgeline

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-867 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : NOV 23, 2022 NHTSA Recall No. : 22V-867 Manufacturer Recall No. : 6RW Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 117,445 Estimated percentage with defect : 7 % Vehicle Information : Vehicle 1 : 2017-2019 Honda Ridgeline Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : OCT 29, 2015 – JUN 01, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The rear-view camera (RVC) tailgate wire harness may fatigue and break after repeated opening and closing of the tailgate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A broken wire harness may result in a failure to display the RVC image, which may affect the driver’s view and increase the risk of a back-up collision or injury. Description of the Cause : The RVC wire harness was manufactured with a protective corrugated tubing and harness guide to help protect the wiring from stress when the tailgate was opened and closed; a zip tie was used to keep the corrugated tubing and guide in the proper position. With some RVC wire harnesses, the length of corrugated tubing inserted into the harness guide (i.e., the overlap between the corrugated tubing and the harness guide) was insufficient to provide optimal protection and the zip tie was insufficiently tightened to keep the tubing and guide in the proper position. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-867 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : WIRE HARN, TAILGATE Component Description : TAILGATE WIRE HARNESS Component Part Number : 32109-T6Z-A000 Supplier Identification : Component Manufacturer Name : APTIV US LCC Address : 5725 Innovation Drive Troy Michigan 48098 Country : United States Chronology : July 19, 2018 Honda observed a potential trend of, and received a market quality report on, malfunctioning RVCs in affected vehicles from North America. October 2018 – November 2019 Honda investigated the issue to determine potential causes and prevalence of the issue in the market. Honda’s investigation identified that variations in the tightness of the zip tie holding the protective corrugated tubing in place and the depth to which the corrugated tubing was inserted into the associated harness guide could impact RVC performance. During this time, Honda applied production improvements to address these potential variations, with the last being applied on June 3, 2019. November 2019 – July 2021 Honda continued to monitor the issue. July 2021 – August 2021 Honda received communication from NHTSA ODI to investigate reports of RVC malfunctions in the affected vehicles. Honda informed NHTSA the concern was currently under study. February 2022 – April 2022 NHTSA ODI opened a Preliminary Evaluation (PE) defect investigation. Honda informed NHTSA that the issue was considered to be one of quality, unrelated to safety. October 27, 2022 NHTSA ODI notified Honda that the issue was considered to be related to safety. Part 573 Safety Recall Report 22V-867 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 November 17, 2022 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 17, 2022, Honda has received 3,437 warranty claims related to the issue between December 2017 to October 2022, and no reports of injuries or deaths related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace the rear-view camera tailgate harness with an improved part. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components may contain an insufficiently tightened zip tie and corrugated tubing that is not inserted sufficiently far into the harness guide. Identify How/When Recall Condition was Corrected in Production : The harness assembly and inspection process have been improved. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 11/23/2022. Owner notification is scheduled to begin on and end on or about 1/16/2023. Planned Dealer Notification Date : NOV 23, 2022 – NOV 23, 2022 Planned Owner Notification Date : JAN 16, 2023 – JAN 16, 2023 * NR – Not Reported

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Service Bulletin 22-049 November 23, 2022 Version 1 Safety Recall: 2017-19 Ridgeline Rearview Camera Inoperative Inspection AFFECTED VEHICLES Year Model Trim VIN Range 2017–19 Ridgeline ALL Check the iN VIN status for eligibility. BACKGROUND The tailgate harness wires may become damaged with the articulation of the tailgate. This may cause the rearview camera to work intermittently or go blank. CUSTOMER NOTIFICATION Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible. Some vehicles affected by this campaign may be in your new or used vehicle inventory. Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it. CORRECTIVE ACTION Check the function of the back-up camera. If the camera is not working, inspect the rear tailgate harness. Replace the tailgate harness if harness damage is found. NOTE: Only a replacement of the tailgate wiring harness will close the campaign, an inspection is to identify the system operation currently and to contact the customer once parts are available in ample supply. CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2022 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 10 PARTS INFORMATION NOTE: • Tailgate harness supply availability will be very limited. Repair request is for a nonfunctioning camera only until parts inventory improves. • If a harness replacement is required, please contact DPSM for approval. • DPSM will require validation of non-functioning camera by visual inspection or photo. Part Name Order Part Number You may receive any of the following Quantity 2017–18 Tailgate Harness 32109-T6Z-A00 32109-T6Z-A00 32109-T6Z-305 1 2019 Tailgate Harness 32109-T6Z-A01 32109-T6Z-A01 32109-T6Z-A02 1 WARRANTY CLAIM INFORMATION Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 7375A5 Inspection only. Rear camera operation and tailgate wire harness. 0.3 hr 6RW00 KCK00 A22049A 32109-T6Z-A00 7371EV Replace the tailgate harness (includes inspection). 1.2 hr 6RW00 KCK00 A22049B 32109-T6Z-A00 NOTE: You may receive one of two possible part numbers for 2017–18 model years and 2019 model year. Please add the part number to template ID A22049B. INSPECTION PROCEDURE 1. Confirm operation of the rearview camera. 2. Turn the vehicle to accessory mode and put the transmission in reverse. With the help of an assistant, cycle the tailgate in drop down and swing mode. • If the camera is not working, go to step 3. • If the camera is working, inspection is complete. No further action is needed, process an inspection warranty claim. Page 2 of 10 3. Open the tailgate in drop-down mode. Inspect the harness at the left lower tailgate hinge area. If there is no damage to the harness wiring or corrugated tubing, continue with normal troubleshooting. If there is damage to the harness, go to REPAIR PROCEDURE. NOTE: The tailgate harness supply availability will be very limited. If the harness replacement is required, please have your DPSM create a case with ACS. All part requests will require your DPSM to file a case with ACS for the part orders to be approved. Page 3 of 10 REPAIR PROCEDURE 1. Remove the wheel arch protectors. 2. Remove rear splash guards (if equipped) 4 screws. Page 4 of 10 3. Remove the bolts, the screws, and the clips. Without rear mud guard With rear mud guard 4. Pull out the rear bumper at the wheel arch area to release it from the hooks on the side spacer. Page 5 of 10 5. With the help of an assistant, release the rear bumper from the hooks on the spacer. 6. With the help of an assistant, pull out the rear bumper to release it from the hooks on the upper brackets. Disconnect the connectors (for some models). Remove the rear bumper. Page 6 of 10 7. Remove the tailgate top trim. • Open the tailgate in drop-down mode. • Remove the screws. • Slide the tailgate top trim to the right, and remove it. NOTE: The clips will stay in the tailgate. • Remove the clips by turning them 45°. 8. Remove the tailgate trim. • Using a TORX T40 bit, remove the bolts, and then remove the tailgate trim. Page 7 of 10 9. Close the tailgate, disconnect the connector, and remove the harness clips. 10. Open the tailgate in drop-down mode. Using a TORX T50 bit, loosen the left side tailgate lower hinge bolts but do not remove them entirely. Page 8 of 10 11. With the help of an assistant, lift the tailgate up slightly to allow clearance between the left tailgate lower hinge, and the tailgate for the harness to be removed. NOTE: Be careful of pinch points when lifting the tailgate. Remove the tailgate harness, then remove the harness clips. 12. Disconnect the connector on the tailgate, then remove the harness clips. Page 9 of 10 13. Install the new harness. Make sure to route the new harness through the left tailgate hinge first. NOTE: • Be careful to attach the clip on the edge of the square notch on the tailgate first, and then attach the clip. • Annotate the replacement part number on the RO. 14. Route the harness along the tailgate and hinge and attach the clips. Connect the connector. 15. Torque the three Torx bolts to the lower left tailgate hinge to 41 N.m (30 lb-ft). 16. Install all of the parts in the reverse order of removal. END Page 10 of 10

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Next Unread Message View Message DATE: November 23, 2022 TO: All Honda Sales, Service, & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls RE: Stop Sale/Safety Recall: 2017-2019 Ridgeline Tailgate Harness Today, November 23, 2022, American Honda is notifying NHTSA of a stop sale and safety recall for certain model years 2017-2019 Ridgeline units which may have damaged tailgate harness wires. This damage may cause the rearview camera to stop working properly, potentially increasing the risk of a back-up collision or injury. Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. BACKGROUND Due to improper manufacturing, the tailgate harness wires may become damaged over time with articulation of the tailgate. This damage may eventually lead to broken wires, potentially causing the rearview camera to work intermittently or go blank. REPAIR Replace the tailgate harness. PARTS Improved parts are available for ordering through your DPSM. Currently, the supply of parts is extremely limited. To assist with parts supply, we ask that dealers order for vehicles only with inoperative rearview cameras. This will help dealers to satisfy immediate customer needs while we continue to improve our parts supply situation. TOOLS There are no special tools required for this repair. SERVICE BULLETIN Service Bulletin 22-049, Safety Recall: 2017-19 Ridgeline Rearview Camera Inoperative Inspection is posted to the Service Information System (SIS) as of November 23, 2022. It includes repair, parts, and warranty information related to this recall. CUSTOMER NOTIFICATION American Honda expects to complete customer notification by mid-January 2023. This notification will ask customers to visit their dealer only if they are currently experiencing an inoperative rearview camera. Once parts supply normalizes, American Honda will re-notify customers who have not already had the remedy applied, directing them to visit their dealer for harness replacement. As always, be sure to perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 11 23 2022 Expires on 01 11 2023 From Brad Ortloff, Manager of Auto Campaigns and Recalls Subject Stop Sale/Safety Recall: 2017-2019 Ridgeline Tailgate Harness INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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NHTSA Recall Number: 22V-867 Honda Campaign Number: KCK Service Bulletin Number: 22-049 AUTOMOBILE DIVISION American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 January 2023 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Ridgeline vehicles. Why my vehicle is under recall: The rearview camera (RVC) tailgate wire harness can break after repeated opening and closing of the tailgate. A broken wire harness may cause a failure to display the RVC image, which may affect the driver’s view and increase the risk of a crash or injury. What Honda will do: Due to a limited supply of parts, at this time Honda only is repairing vehicles with an inoperable RVC. When more replacement parts become available, registered owners will be notified by mail and asked to take their vehicle to an authorized Honda dealer to have their vehicle repaired. Your Honda dealer will replace the RVC tailgate harness with an improved part for FREE. Honda estimates the repair will take approximately 1 hour and 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: • Check recall information for your vehicle by accessing the Honda Recall Lookup tool at www.recalls.honda.com and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o contact your local Honda automobile dealer; or o email or chat by going to www.owners.honda.com/help/customer-relations; or o visit Twitter @HondaCustSvc; or o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. IMPORTANT SAFETY RECALL This notice applies to your vehicle: XXXXXXXXXXXXXXXXX If your vehicle’s RVC is inoperable or becomes inoperable, please call any authorized Honda dealer and schedule an appointment to have your vehicle inspected and, if the harness is damaged, repaired for FREE. Otherwise, please wait for Honda’s follow-up notification once parts are widely available and then follow the instructions in that letter. Número de campaña de seguridad NHTSA: 22V-867 Número de campaña de Honda: KCK Número de boletín de servicio: 22-049 DIVISIÓN AUTOMOTRIZ American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 Enero de 2023 Estimado FIRSTNAME LASTNAME, Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo Ridgeline año modelo 2017-2019. ¿Por qué mi vehículo está bajo esta campaña de seguridad?: El arnés de cables de la cámara para ver hacia atrás (RVC, por sus siglas en inglés) de la puerta trasera puede romperse después de abrir y cerrar repetidamente la puerta trasera. Un arnés de cables roto puede ocasionar una falla para mostrar la imagen de la RVC, lo cual puede afectar la vista del conductor y aumentar el riesgo de un choque o lesiones. ¿Qué hará Honda?” Debido a un suministro limitado de piezas, en este momento Honda solo está reparando vehículos con una RVC que no funcione. Cuando haya más piezas de reemplazo disponibles, los propietarios registrados serán notificados por correo y se les pedirá que lleven su vehículo a un concesionario Honda autorizado para la reparación. Su concesionario Honda reemplazará de forma GRATUITA el arnés de cables de la RVC de la puerta trasera con una pieza mejorada. Honda estima que la reparación tomará aproximadamente 1 hora y 30 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¿Qué necesitamos que usted haga?: • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de identificación del vehículo (VIN). • Si usted tiene preguntas o inquietudes, le recomendamos que: o se comuníquese con su concesionario de automóviles Honda local; o o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o o visite Twitter @HondaCustSvc; o o visite www.recalls.honda.com; o o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico. Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga garantizado que su seguridad es nuestra principal preocupación. Atentamente, American Honda Motor Co., Inc. CAMPAÑA DE SEGURIDAD URGENTE Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX Si la RVC de su vehículo no funciona o deja de funcionar, por favor llame a cualquier concesionario autorizado Honda y programe una cita para la inspección de su vehículo y si el arnés está dañado se realizará la reparación de forma GRATUITA. De lo contrario, espere la notificación de seguimiento de Honda una vez que las piezas estén disponibles ampliamente y luego siga las instrucciones en esa carta. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

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Service Bulletin 22-049 August 31, 2023 Version 2 Safety Recall: 2017-19 Ridgeline Rearview Camera Harness Supersedes 22-049, dated November 23, 2022, to revise the information highlighted in yellow. AFFECTED VEHICLES Year Model Trim VIN Range 2017–19 Ridgeline ALL Check the iN VIN status for eligibility. REVISION SUMMARY Removed the INSPECTION PROCEDURE from the bulletin. BACKGROUND The tailgate harness wires may become damaged with the articulation of the tailgate. This may cause the rearview camera to work intermittently or go blank. CUSTOMER NOTIFICATION Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible. Some vehicles affected by this campaign may be in your new or used vehicle inventory. Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it. CORRECTIVE ACTION Replace the tailgate harness. PARTS INFORMATION Part Name Order Part Number Quantity 2017–18 Tailgate Harness 32109-T6Z-305 1 2019 Tailgate Harness 32109-T6Z-A02 1 CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 9 WARRANTY CLAIM INFORMATION 2017-18 Ridgeline Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 7371EV Replace the tailgate harness. 1.1 hr 6RW00 KCK00 A22049B 32109-T6Z-A00 2019 Ridgeline Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 7371EV Replace the tailgate harness. 1.1 hr 6RW00 KCK00 A22049C 32109-T6Z-A01 REPAIR PROCEDURE 1. Remove the wheel arch protectors. Page 2 of 9 2. Remove rear splash guards (if equipped) 4 screws. 3. Remove the bolts, the screws, and the clips. Without rear mud guard Page 3 of 9 With rear mud guard 4. Pull out the rear bumper at the wheel arch area to release it from the hooks on the side spacer. Page 4 of 9 5. With the help of an assistant, release the rear bumper from the hooks on the spacer. 6. With the help of an assistant, pull out the rear bumper to release it from the hooks on the upper brackets. Disconnect the connectors (for some models). Remove the rear bumper. Page 5 of 9 7. Remove the tailgate top trim. • Open the tailgate in drop-down mode. • Remove the screws. • Slide the tailgate top trim to the right, and remove it. NOTE: The clips will stay in the tailgate. • Remove the clips by turning them 45°. 8. Remove the tailgate trim. • Using a TORX T40 bit, remove the bolts, and then remove the tailgate trim. Page 6 of 9 9. Close the tailgate, disconnect the connector, and remove the harness clips. 10. Open the tailgate in drop-down mode. Using a TORX T50 bit, loosen the left side tailgate lower hinge bolts but do not remove them entirely. Page 7 of 9 11. With the help of an assistant, lift the tailgate up slightly to allow clearance between the left tailgate lower hinge, and the tailgate for the harness to be removed. NOTE: Be careful of pinch points when lifting the tailgate. Remove the tailgate harness, then remove the harness clips. 12. Disconnect the connector on the tailgate, then remove the harness clips. Page 8 of 9 13. Install the new harness. Make sure to route the new harness through the left tailgate hinge first. NOTE: • Be careful to attach the clip on the edge of the square notch on the tailgate first, and then attach the clip. • Annotate the replacement part number on the RO. 14. Route the harness along the tailgate and hinge and attach the clips. Connect the connector. 15. Torque the three Torx bolts to the lower left tailgate hinge to 41 N.m (30 lb-ft). 16. Install all of the parts in the reverse order of removal. END Page 9 of 9

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NHTSA Recall Number: 22V-867 Honda Campaign Number: KCK Service Bulletin Number: 22-049 AUTOMOBILE DIVISION American Honda Motor Co., Inc. 1919 Torrance Blvd., P.O. Box 2215 Torrance, CA 90509-9870 August 2023 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Ridgeline vehicles. In January 2023, a notice was mailed to inform you about this defect and that replacement parts needed to perform the repair were not available. This notice is being sent to inform you that these parts are now available and you can bring your vehicle in for a free repair. Why my vehicle is under recall: As stated in the initial notice, the rearview camera (RVC) tailgate wire harness can break after repeated opening and closing of the tailgate. A broken wire harness may cause a failure to display the RVC image, which may affect the driver’s view and increase the risk of a crash or injury. What Honda will do: Your Honda dealer will replace the RVC tailgate harness with an improved part for FREE. Honda estimates the repair will take approximately 1 hour and 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: • Check recall information for your vehicle by accessing the Honda Recall Lookup tool at www.recalls.honda.com and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o contact your local Honda automobile dealer; or o email or chat by going to www.owners.honda.com/help/customer-relations; or o visit Twitter @HondaCustSvc; or o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. IMPORTANT SAFETY RECALL This notice applies to your vehicle: XXXXXXXXXXXXXXXXX Please call any authorized Honda dealer and schedule an appointment to have your vehicle repaired for FREE. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. Número de campaña de seguridad NHTSA: 22V-867 Número de campaña de Honda: KCK Número de boletín de servicio: 22-049 DIVISIÓN AUTOMOTRIZ American Honda Motor Co., Inc. 1919 Torrance Vlad., P.O. Box 2215 Torrance, CA 90509-9870 Agosto 2023 Estimado FIRSTNAME LASTNAME, Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo Ridgeline año modelo 2017-2019. En enero del 2023, se envió una notificación para informarle sobre este defecto y que los repuestos necesarios para realizar la reparación no estaban disponibles. Le estamos enviando esta notificación para informarle que estos repuestos ahora están disponibles y que puede traer su vehículo para una reparación gratuita. ¿Por qué mi vehículo está bajo esta campaña de seguridad?: Como se indica en la notificación inicial, el arnés de cables de la cámara para ver hacia atrás (RVC, por sus siglas en inglés) de la puerta trasera puede romperse después de abrir y cerrar repetidamente la puerta trasera (compuerta). Un arnés de cables roto puede causar una falla al no mostrar la imagen de la RVC, lo cual puede afectar la vista del conductor y aumentar el riesgo de un choque o lesiones. ¿Qué hará Honda?: Su concesionario Honda reemplazará de forma GRATUITA el arnés de cables de la RVC de la puerta trasera con una pieza mejorada. Honda estima que la reparación tomará aproximadamente 1 hora y 30 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¿Qué necesitamos que usted haga?: • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de identificación del vehículo (VIN). • Si usted tiene preguntas o inquietudes, le recomendamos que: o se comunique con su concesionario de automóviles Honda local; o o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o o visite Twitter @HondaCustSvc; o o visite www.recalls.honda.com; o o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico. Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga garantizado que su seguridad es nuestra principal preocupación. Atentamente, American Honda Motor Co., Inc. CAMPAÑA DE SEGURIDAD URGENTE Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la reparación de su vehículo de forma GRATUITA. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

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Next Unread Message View Message DATE: August 31, 2023 TO: All Honda Sales, Service, & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls Re: UPDATE-Stop Sale/Safety Recall: 2017-2019 Ridgeline Tailgate Harness PARTS AND SERVICE BULLETIN UPDATE Please be advised that as of today, August 31, 2023, the following service bulletin has been revised to a full replacement only remedy repair bulletin with parts available through the controlled parts ordering system. Please note that affected vehicles no longer have to exhibit a rearview camera failure in order to replace the harness. 22-049, Safety Recall: 2017-19 Ridgeline Rearview Camera Inoperative This bulletin includes parts, repair, and warranty information related to this recall. CUSTOMER NOTIFICATION UPDATE American Honda will re-notify customers who have not already had the remedy applied beginning August 31, 2023, directing them to visit their dealer for harness replacement. SUMMARY On November 23, 2022, American Honda notified NHTSA of a stop sale and safety recall for certain model years 2017-2019 Ridgeline units. Due to improper manufacturing, the tailgate harness wires may become damaged over time with articulation of the tailgate. This damage may eventually lead to broken wires, possibly causing the rearview camera to stop working properly, potentially increasing the risk of a back-up collision or injury. Refer to your eResponsibility report or do an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 08 31 2023 Expires on 11 18 2023 From Subject Brad Ortloff, Manager of Auto Campaigns and Recalls UPDATE-Stop Sale/Safety Recall: 2017-2019 Ridgeline Tailgate Harness INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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