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September 1, 2022 NHTSA CAMPAIGN NUMBER: 22V662000
Engine Stall or Loss of Drive from Software Error
An engine stall or a loss of drive power can increase the risk of a crash or injury.
NHTSA Campaign Number: 22V662
Manufacturer Honda (American Honda Motor Co.)
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 1,561
Summary
Honda (American Honda Motor Co.) is recalling certain 2020-2021 CRF1100 Africa Twin motorcycles equipped with a dual-clutch transmission (DCT). A software error in the engine control unit (ECU), may disconnect the controller area network (CAN) communication and release the clutch, which can result in an engine stall or a loss of drive power.
Remedy
Dealers will update the ECU software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact Honda customer service at 1-866-784-1870. Honda’s number for this recall is KNB.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Honda Motorcycle or Scooter has a Recall
CRF1100D/D4 #1
September, 2022
BACKGROUND
Honda is launching a SAFETY RECALL on CERTAIN 2020 thru 2021 CRF1100D/D4 (DCT ONLY ) motorcycles to update the software of the Engine Control Unit (ECU). A potential defect with the ECU processing may result in engine stall, increasing the risk of a crash or injury.
Customer Notification
American Honda intends to mail customer letters to all owners of affected 2020 thru 2021 CRF1100D/D4 motorcycles in late October 2022. Customers will be informed that their motorcycle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair.
REPAIR PROCEDURE
Note:
- The ECU update procedure will take approximately four minutes. Failure to follow this procedure may result in the ECU being permanently damaged and will not be covered by AHM warranty.
- Prior to the update procedure, ensure your laptop screen saver, hibernate, or sleep modes are disabled. Be sure to monitor progress to ensure ECU update procedure is not interrupted.
- Use Windows 8 or Windows 10.
- Ensure the laptop used for the ECU update procedure is fully charged or connected to a power source.
- Before beginning the ECU update procedure, ensure the vehicle battery is fully charged with ≥ 12.4 V.
- Before starting the ECU update procedure, check that all connections are fully set.
CONFIRM MCS SOFTWARE VERSION
Verify that the Motorcycle Communication System (MCS) program on your computer has the latest software version (V2.037 or higher).
If an update is needed, download the latest MCS software on iN by following the path:
iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > MCS Software Download
Download Updated Software
1. Navigate to the ECM Software Updates page on iN by following this path:
iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > ECM Software Updates
2. Click the link 2020 through 2021 CRF1100D/D4 ECU Update Procedure to download the software.
3. Copy the file (.rwg) from the folder shown.
Paste the file to the MCS directory in the laptop’s hard drive (C:).
Note: Do not change the file name. Only save the rewrite file. Do not save the file folder that the file downloaded from.
C:\Motorcycle Communication System\Rewrite Files
Note:
- 38770-MKS-A53_M1.rwg is for CRF1100D
- 38770-MKS-AV3_M1.rwg is for CRF1100D4
CONNECTING THE MCI
Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle.
1. Connect the MCI to the computer using the USB cable.
2. Locate the DLC connector by unlocking the pillion seat [1] using the key [2]. Remove the pillion seat.
- Refer to the service manual for instructions.
3. Connect the MCI to the red DLC connector [1].
ECU UPDATE PROCEDURE
Note: To avoid possible damage to the ECU, ensure the battery is fully charged and battery cables remain secure. Do not loosen or disconnect during update.
1. Start the MCS program. Key “On” the ignition.
Enter the VIN, mileage, model and year, then click “OK”.
Note: If there are stored DTCs, clear them using MCS before performing the update.
2. Select the Maintenance tab then ECM Update.
3. Select the PGM-FI file from the table as shown, click the Select button next to the software revision file.
Note: If files are not saved correctly, an error may appear like shown below. Check the files are uploaded in the correct location (see Download the ECM Update File section above).
4. When the Updated ECU ID information populates on-screen as shown, click the Start button.
Note: ECU ID numbers will change for each vehicle type. The numbers shown below are for example only. The PGM-FI rewrite process will take approximately four minutes, indicated with a progress bar in green.
5. Once the rewrite process is complete, turn the ignition switch to the OFF position and back ON within ten seconds.
6. When the Control Module Update Completed window appears, click OK.
Note: A DTC may be triggered during the update. Simply clear the DTC using MCS.
The ECU ID should change from 01039E0401 or 01039E0403 (depending on the model and year) to 01039E0404.
* The leading eight (8) digits of the ECU ID will vary based on the model and year.
Chronology :
July 2020
Honda received the first report of an engine stalling while riding issue in the Japan market.
September 2020
Honda received a report of engine stalling while riding issue from the Italian market.
December 2020
Honda received a report of engine stalling while riding issue from the German market.
March 2021
Honda repurchased the German vehicle involved in the December 2020 report to analyze the issue; however, Honda was unable to recreate the symptom.
September 2021
Honda confirmed the issue in an Italian market vehicle.
October – November 2021
Honda researched and analyzed the issue.
November 2021 – June 2022
Honda continued to investigate the issue with the possibility of abnormal data production when OBD data was recorded.
August 10, 2022
Honda received the first U.S. market report with two vehicles stalling while riding.
Honda confirmed the issue and the range of affected vehicles.
August 26, 2022
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of August 29, 2022, Honda has received a total of two (2) warranty claims in the U.S. market. No crashes or injuries related to this issue were reported.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
HONDA | CRF1100 AFRICA TWIN | 2020-2021 |
10 Associated Documents
Manufacturer Notices(to Dealers,etc)
Recall Acknowledgement
RCAK-22V662-7723.pdf 645.253KB
Remedy Instructions and TSB
RCRIT-22V662-0312.pdf 1269.205KB
Defect Notice 573 Report
RCLRPT-22V662-3002.PDF 214.702KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V662-0685.pdf 120.676KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V662-4939.PDF 211.155KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V662-4713.pdf 122.066KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V662-5373.PDF 211.259KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V662-7526.PDF 211.346KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V662&docType=RCL
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SEOCONTENT-START
1 of 6 ©2022 American Honda Motor Co., Inc. – All Rights Reserved Service Bulletin American Honda Motor Co., Inc. CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your Honda. These procedures should not be attempted by any other individuals and you should not assume this bulletin applies to your Honda, or that your Honda has the condition described. To determine whether this information applies, contact an authorized Honda dealer. MTB 17883 (2209) BACKGROUND Honda is launching a SAFETY RECALL on CERTAIN 2020 thru 2021 CRF1100D/D4 (DCT ONLY) motorcycles to update the software of the Engine Control Unit (ECU). A potential defect with the ECU processing may result in engine stall, increasing the risk of a crash or injury. AFFECTED UNITS As of August 29, 2022, YOU MUST NOT SELL CERTAIN NEW or USED 2020 thru 2021 CRF1100D/D4 (DCT ONLY) motorcycles until they are repaired according to this Service Bulletin. • To search for applicable recalls on a specific unit, you MUST use Unit Information on iN. • To manage your affected new inventory, use your dealer eResponsibility Report on iN. Customer Notification American Honda intends to mail customer letters to all owners of affected 2020 thru 2021 CRF1100D/D4 motorcycles in late October 2022. Customers will be informed that their motorcycle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair. The ECU update software is available on iN by following this path: iN > Service > TechLine > Diagnostic Tools > MCS > ECM Software Updates REQUIRED SPECIAL TOOLS AND EQUIPMENT The following special tools and equipment are required to perform this update. LAPTOP (MCS) With latest version of MCS software installed MCI (TOOL) With latest software version installed CRF1100D/D4 #1 September, 2022 SAFETY RECALL DEALER REPAIR RESPONSIBILITY • Repairs must be performed by a qualified technician. • Performing this repair exactly as shown in Repair Procedure instructions is critical for the remedy to be effective. Carefully follow all instructions. • Service Management should inspect and confirm the repair. • Dealer submission of a warranty claim affirms this repair was properly performed. 2020 – 2021 CRF1100D/D4 ECU Update CRF1100D/D4 #1 2 of 6 ©2022 American Honda Motor Co., Inc. – All Rights Reserved September, 2022 WARRANTY CLAIM INFORMATION After completing this Service Bulletin update, submit one warranty claim per unit with the following template number. TECHNICAL QUESTIONS If you have any technical questions relating to this update procedure, please contact: Motorcycle TechLine Online: iN > Service > TechLine > TechLine > Tech- Line Connect Or call (800) 421-1900, option 9 WARRANTY QUESTIONS If you have any warranty administration questions relating to warranty claim templates, and claim filing procedures, please contact: Motorcycle Warranty Online: iN > Service > Warranty & HondaCare > Warranty Connect Filing CONFIRM MCS SOFTWARE VERSION Verify that the Motorcycle Communication System (MCS) program on your computer has the latest software version (V2.037 or higher). If an update is needed, download the latest MCS software on iN by following the path: iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > MCS Software Download Download Updated Software 1. Navigate to the ECM Software Updates page on iN by following this path: iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > ECM Software Updates 2. Click the link 2020 through 2021 CRF1100D/D4 ECU Update Procedure to download the software. 3. Copy the file (.rwg) from the folder shown. Paste the file to the MCS directory in the laptop’s hard drive (C:). Note: Do not change the file name. Only save the rewrite file. Do not save the file folder that the file downloaded from. C:\Motorcycle Communication System\Rewrite Files Note: • 38770-MKS-A53_M1.rwg is for CRF1100D • 38770-MKS-AV3_M1.rwg is for CRF1100D4 REPAIR PROCEDURE DEALER SUPPORT Note: • The ECU update procedure will take approximately four minutes. Failure to follow this procedure may result in the ECU being permanently damaged and will not be covered by AHM warranty. • Prior to the update procedure, ensure your laptop screen saver, hibernate, or sleep modes are disabled. Be sure to monitor progress to ensure ECU update procedure is not interrupted. • Use Windows 8 or Windows 10. • Ensure the laptop used for the ECU update procedure is fully charged or connected to a power source. • Before beginning the ECU update procedure, ensure the vehicle battery is fully charged with ≥ 12.4 V. • Before starting the ECU update procedure, check that all connections are fully set. CRF1100D/D4 #1 ©2022 American Honda Motor Co., Inc. – All Rights Reserved 3 of 6 September, 2022 CONNECTING THE MCI Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle. 1. Connect the MCI to the computer using the USB cable. 2. Locate the DLC connector by unlocking the pillion seat [1] using the key [2]. Remove the pillion seat. • Refer to the service manual for instructions. 3. Connect the MCI to the red DLC connector [1]. Note: To avoid possible damage to the ECU, ensure the battery is fully charged and battery cables remain secure. Do not loosen or disconnect during update. 1. Start the MCS program. Key “On” the ignition. Enter the VIN, mileage, model and year, then click “OK”. Note: If there are stored DTCs, clear them using MCS before performing the update. 2. Select the Maintenance tab then ECM Update. 3. Select the PGM-FI file from the table as shown, click the Select button next to the software revision file. Note: If files are not saved correctly, an error may appear like shown below. Check the files are uploaded in the correct location (see Download the ECM Update File section above). 4. When the Updated ECU ID information populates on-screen as shown, click the Start button. [1] [2] ECU UPDATE PROCEDURE CRF1100D/D4 #1 4 of 6 ©2022 American Honda Motor Co., Inc. – All Rights Reserved September, 2022 Note: ECU ID numbers will change for each vehicle type. The numbers shown below are for example only. The PGM-FI rewrite process will take approximately four minutes, indicated with a progress bar in green. 5. Once the rewrite process is complete, turn the ignition switch to the OFF position and back ON within ten seconds. 6. When the Control Module Update Completed window appears, click OK. Note: A DTC may be triggered during the update. Simply clear the DTC using MCS. The ECU ID should change from 01039E0401 or 01039E0403 (depending on the model and year) to 01039E0404. * The leading eight (8) digits of the ECU ID will vary based on the model and year. *See image below 7. For California registered vehicles please fill out the Vehicle Emission Recall – Proof of Correction certificate (example shown on page 5) and provide it to the customer after the Safety Recall repair has been completed. CRF1100D/D4 #1 September, 2022 CALIFORNIA REGISTERED VEHICLES ONLY ©2022 American Honda Motor Co., Inc. – All Rights Reserved 5 of 6 The California Air Resources Board (CARB) requires vehicle emission related recalls to be completed prior to California registration renewal. Owners whose affected vehicles have not received the required recall repairs(s) will not be able to renew their vehicle’s California vehicle registration. After completing the repair, dealers must issue a completed Vehicle Emission Recall – Proof of Correction certificate to the vehicle owner. California dealers (and any dealer repairing a California registered unit) must order the Proof of Correction certificates (item no. S0425) from Helm, Inc. Fill in the appropriate information on the certificate and give it to the customer. (See the sample below.) NOTE: It is critical that you write down KN8 as the Recall Number. The certificate may be requested by the California Department of Motor Vehicles at the time of vehicle registration renewal. Write KN8 in this section. License Number Make Manufacturer Recall Number Year Model Body Type Vehicle Identification Number The above described vehicle has been repaired, modified and/or equipped with new emission control devices to meet applicable California Emission Control Laws. Dealer’s Name Date Dealership’s Authorized Signature Return this certificate to DMV only when required – otherwise retain for your records. Address, City, State and Zip X Vehicle Emission Recall – Proof of Correction 6 of 6 ©2022 American Honda Motor Co., Inc. – All Rights Reserved CRF1100D/D4 #1 September, 2022 TEXT OF CUSTOMER LETTER TEXT OF CUSTOMER LETTER IS FORTHCOMING
**************************************************************************************************************
4900 Marconi Dr. A pharetta, GA 30005-8847 Phone (866) 784-1870 N e a Number: onda Campa gn Number: KN8 erv e Bu et n Number: M B177803 February, 2023 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 model year CRF1100 Africa Twin motorcycles. Why my vehicle is under recall: Oue to improper settings in the engine control unit (ECU) software, incorrect data may be produced and cause the ECU to reset. Safety Consequence When an ECU resets, it may cause the engine to stall or lose drive power, increasing the risk of a crash or injury. What Honda will do: Your Honda Powersports dealer will reprogram the ECU, for FREE. Honda estimates that the repair will take approximately 25 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: ersports dealer and schedule an appointment to have California Owners Only The OMV will not renew your vehicle’s registration until this emissions recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and provides you the certificate. Keep the certificate for your records as proof that the emissions recall was completed. Submit the certificate to the OMV only if the OMV requests it. Emission Warranty In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance. • Check recall information for your motorcycle by accessing the R tool at https://powersports.honda.com/recalls and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o visit https://powersports.honda.com/recalls; or o contact your local Honda Powersports dealer; or o send Customer Relations a message via https://powersports.honda.com/contact-us; or o call American Honda’s Powersports Customer Relations at 1-866-784-1870 Monday through Friday, 8:30 a.m. to 4:30 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Powersports Customer Relations at 1-866-784-1870 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, OC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. your vehicle repaired for FREE. If you are not the only rider of this vehicle, please advise all other riders and passengers of this important information. 0000001 0000001 4900 Marconi Dr. A pharetta, GA 30005-8847 Phone (866) 784-1870 N e a Number: onda Campa gn Number: KN8 erv e Bu et n Number: M B177803 000116 February, 2023 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 model year CRF1100 Africa Twin motorcycles. Why my vehicle is under recall: Oue to improper settings in the engine control unit (ECU) software, incorrect data may be produced and cause the ECU to reset. Safety Consequence When an ECU resets, it may cause the engine to stall or lose drive power, increasing the risk of a crash or injury. What Honda will do: Your Honda Powersports dealer will reprogram the ECU, for FREE. Honda estimates that the repair will take approximately 25 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: ersports dealer and schedule an appointment to have California Owners Only The OMV will not renew your vehicle’s registration until this emissions recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and provides you the certificate. Keep the certificate for your records as proof that the emissions recall was completed. Submit the certificate to the OMV only if the OMV requests it. Emission Warranty In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance. • Check recall information for your motorcycle by accessing the R tool at https://powersports.honda.com/recalls and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o visit https://powersports.honda.com/recalls; or o contact your local Honda Powersports dealer; or o send Customer Relations a message via https://powersports.honda.com/contact-us; or o call American Honda’s Powersports Customer Relations at 1-866-784-1870 Monday through Friday, 8:30 a.m. to 4:30 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Powersports Customer Relations at 1-866-784-1870 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, OC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. your vehicle repaired for FREE. If you are not the only rider of this vehicle, please advise all other riders and passengers of this important information. 0000002 0000002
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4900 Marconi Dr. A pharetta, GA 30005-8847 Phone (866) 784-1870 N e a Number: onda Campa gn Number: KN8 erv e Bu et n Number: M B177803 October 2022 Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 model year CRF1100 Africa Twin motorcycles. Why my vehicle is under recall: Due to improper settings in the engine control unit (ECU) software, incorrect data may be produced and cause the ECU to reset. Safety Consequence When an ECU resets, it may cause the engine to stall or lose drive power, increasing the risk of a crash or injury. What Honda will do: Your Honda Powersports dealer will reprogram the ECU, for FREE. Honda estimates that the repair will take approximately 25 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. What we need you to do: ersports dealer and schedule an appointment to have California Owners Only The DMV will not renew your vehicle’s registration until this emissions recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and provides you the certificate. Keep the certificate for your records as proof that the emissions recall was completed. Submit the certificate to the DMV only if the DMV requests it. Emission Warranty In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance. • Check recall information for your motorcycle by accessing the R tool at https://powersports.honda.com/recalls and entering your Vehicle Identification Number (VIN). • If you have questions or concerns, we encourage you to: o visit https://powersports.honda.com/recalls; or o contact your local Honda Powersports dealer; or o send Customer Relations a message via https://powersports.honda.com/contact-us; or o call American Honda’s Powersports Customer Relations at 1-866-784-1870 Monday through Friday, 8:30 a.m. to 4:30 p.m., Pacific Time. If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Powersports Customer Relations at 1-866-784-1870 to determine potential eligibility and for instructions on how to request reimbursement. If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to http://www.safercar.gov. We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern. Sincerely, American Honda Motor Co., Inc. your vehicle repaired for FREE. If you are not the only rider of this vehicle, please advise all other riders and passengers of this important information. 0000342 0000001
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Next Unread Message View Message September 6, 2022 Re: 2020-2021 CRF1100D/D4 #1 – IS NOW AVAILABLE Dear Honda Dealer: The Service Bulletin supporting the SAFETY RECALL CAMPAIGN on CERTAIN 2020-2021 CRF1100D/D4 (DCT Only) motorcycles to update the Engine Control Unit (ECU) is now available on iN. Service Bulletin CRF1100D/D4 #1, which includes all the information relating to this SAFETY RECALL Campaign, can be found on iNby navigating to Service>Service Publications>Service Bulletins on iN. Make sure all departments in your dealership are aware of this SAFETY RECALL Campaign. If you have any questions, please contact AHM TechLine through TechLine Connect on iN. Sincerely, American Honda Motor Co., Inc. Powersports Division MTB 17883 (2209) Sent on 09 06 2022 Expires on 12 01 2022 From Powersports Quality Center Subject 2020 – 2021 CRF1100D/D4 #1 – NOW AVAILABLE INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1
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Next Unread Message View Message August 29, 2022 Re: STOP SALE NOTICE: 2020 – 2021 CRF1100D/D4 ECU UPDATE Dear Honda Dealer: Honda is issuing a STOP SALE NOTICE on CERTAIN 2020 through 2021 CRF1100D/D4 (DCT only) motorcycles to update the ECU for a potential defect that may result in engine stalling. Effective immediately, you MUST NOT SELL any affected NEW or USED 2020 – 2021 CRF1100D/D4motorcycle until it is repaired according to the associated Service Bulletin. AFFECTED UNITS CERTAIN NEW or USED 2020 – 2021 CRF1100D/D4 To search for applicable recalls on a specific unit, you MUST use Unit Information on iN. To manage your affected inventory, use your dealer eResponsibility Report on iN. SERVICE BULLETIN Service Bulletin: CRF1100D/D4 #2, which includes all the information relating to this Safety Recall, will be available on iN by the end of business Tuesday, September 6, 2022. PARTS INFORMATION There are no parts necessary for this repair. CUSTOMER NOTIFICATION American Honda intends to mail customer letters to all owners of affected 2020 – 2021 CRF1100D/D4 motorcycles in October 2022. Customers will be informed that their motorcycle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair. Make sure all departments in your dealership are aware of this Safety Recall. If you have any questions, please contact AHM TechLine through TechLine Connect on iN. Sincerely, American Honda Motor Co., Inc. Powersports Division MTB 17883 (2209) Sent on 08 29 2022 Expires on 11 17 2022 From Powersports Quality Center Subject STOP SALE NOTICE: 2020 – 2021 CRF1100D/D4 ECU Update INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-662 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : SEP 01, 2022 NHTSA Recall No. : 22V-662 Manufacturer Recall No. : KN8 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 1,561 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Honda CRF1100 Africa Twin Vehicle Type : MOTORCYCLES Body Style : Power Train : GAS Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : AUG 28, 2019 – SEP 02, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to improper settings in the On-board diagnostics (OBD) data management program of the Engine control unit (ECU), abnormal data may be produced and reset the ECU, causing the Controller area network (CAN) communication to disconnect and the clutch to be released in Dual-clutch transmission (DCT) equipped models. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle with an improper program may reset the ECU while driving, potentially causing an engine stall or a loss of motive power, increasing the risk of a crash or injury. Description of the Cause : The ECU was improperly programmed. Identification of Any Warning that can Occur : N/A Involved Components : Part 573 Safety Recall Report 22V-662 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : UNIT COMP, PGM-FI/IGN (DCT) Component Description : Engine Control Unit Component Part Number : 38770-MKS-A51 Component Name 2 : UNIT COMP, PGM-FI/IGN (DCT) Component Description : Engine Control Unit Component Part Number : 38770-MKS-AV1 Component Name 3 : UNIT COMP, PGM-FI/IGN (DCT) Component Description : Engine Control Unit Component Part Number : 38770-MKS-A52 Component Name 4 : UNIT COMP, PGM-FI/IGN (DCT) Component Description : Engine Control Unit Component Part Number : 38770-MKS-AV2 Supplier Identification : Component Manufacturer Name : American Honda Motor Co., Inc. Address : 1919 Torrance Blvd. Torrance California 90501 Country : United States Chronology : July 2020 Honda received the first report of an engine stalling while riding issue in the Japan market. September 2020 Honda received a report of engine stalling while riding issue from the Italian market. December 2020 Honda received a report of engine stalling while riding issue from the German market. Part 573 Safety Recall Report 22V-662 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 March 2021 Honda repurchased the German vehicle involved in the December 2020 report to analyze the issue; however, Honda was unable to recreate the symptom. September 2021 Honda confirmed the issue in an Italian market vehicle. October – November 2021 Honda researched and analyzed the issue. November 2021 – June 2022 Honda continued to investigate the issue with the possibility of abnormal data production when OBD data was recorded. August 10, 2022 Honda received the first U.S. market report with two vehicles stalling while riding. Honda confirmed the issue and the range of affected vehicles. August 26, 2022 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of August 29, 2022, Honda has received a total of two (2) warranty claims in the U.S. market. No crashes or injuries related to this issue were reported. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda Powersports dealer. The dealer will reprogram the ECU with an updated file, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components have the incorrect OBD data management ECU program. Identify How/When Recall Condition was Corrected in Production : The condition has been corrected with the proper OBD data management ECU program for all 2022 model year vehicles and newer for the U.S. market. Recall Schedule : Description of Recall Schedule : Dealer Notification Begin Date was 08/29/2022 and Dealer Notification End Date was 08/29/2022 Planned Dealer Notification Date : NR – NR Part 573 Safety Recall Report 22V-662 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : OCT 31, 2022 – OCT 31, 2022 * NR – Not Reported
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