6RW Rearview Camera May Fail – 2017-2019 Honda Ridgeline

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November 23, 2022 NHTSA CAMPAIGN NUMBER: 22V867000

Rearview Camera May Fail

An inoperative rearview camera can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V867000

Manufacturer Honda (American Honda Motor Co.)

Components BACK OVER PREVENTION

Potential Number of Units Affected 117,445

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline vehicles. Opening and closing the tailgate may break the rearview camera wiring harness, causing the rearview camera to fail.

 

Remedy

Dealers will replace the rearview camera wiring harness, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact Honda’s customer service at 1-888-234-2138. Honda’s number for this recall is 6RW.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Honda has a Recall

 


A22-049
November 23, 2022
Version 1

Safety Recall: 2017-19 Ridgeline Rearview Camera Inoperative Inspection

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2017–19 Ridgeline ALL Check the iN VIN status for eligibility.

 

BACKGROUND

The tailgate harness wires may become damaged with the articulation of the tailgate. This may cause the rearview camera to work intermittently or go blank.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Check the function of the back-up camera. If the camera is not working, inspect the rear tailgate harness. Replace the tailgate harness if harness damage is found.

NOTE: Only a replacement of the tailgate wiring harness will close the campaign, an inspection is to identify the system operation currently and to contact the customer once parts are available in ample supply.

 

PARTS INFORMATION

NOTE:

  • Tailgate harness supply availability will be very limited. Repair request is for a nonfunctioning camera only until parts inventory improves.
  • If a harness replacement is required, please contact DPSM for approval.
  • DPSM will require validation of non-functioning camera by visual inspection or photo.
Part Name Order Part Number You may receive any of the following Quantity
2017–18 Tailgate Harness 32109-T6Z-A00 32109-T6Z-A00
32109-T6Z-305
1
2019 Tailgate Harness 32109-T6Z-A01 32109-T6Z-A01
32109-T6Z-A02
1

 

INSPECTION PROCEDURE

1. Confirm operation of the rearview camera.

2. Turn the vehicle to accessory mode and put the transmission in reverse. With the help of an assistant, cycle the tailgate in drop down and swing mode.

  • If the camera is not working, go to step 3.
  • If the camera is working, inspection is complete. No further action is needed, process an inspection warranty claim.

 

3. Open the tailgate in drop-down mode. Inspect the harness at the left lower tailgate hinge area.

If there is no damage to the harness wiring or corrugated tubing, continue with normal troubleshooting.

If there is damage to the harness, go to REPAIR PROCEDURE.

NOTE: The tailgate harness supply availability will be very limited. If the harness replacement is required, please have your DPSM create a case with ACS. All part requests will require your DPSM to file a case with ACS for the part orders to be approved.

 

REPAIR PROCEDURE

1. Remove the wheel arch protectors.

 

2. Remove rear splash guards (if equipped) 4 screws.

 

3. Remove the bolts, the screws, and the clips.

Without rear mud guard

 

With rear mud guard

 

4. Pull out the rear bumper at the wheel arch area to release it from the hooks on the side spacer.

 

5. With the help of an assistant, release the rear bumper from the hooks on the spacer.

 

6. With the help of an assistant, pull out the rear bumper to release it from the hooks on the upper brackets.

Disconnect the connectors (for some models). Remove the rear bumper.

 

7. Remove the tailgate top trim.

 

  • Open the tailgate in drop-down mode.
  • Remove the screws.
  • Slide the tailgate top trim to the right, and remove it.

NOTE: The clips will stay in the tailgate.

  • Remove the clips by turning them 45°.

8. Remove the tailgate trim.

 

  • Using a TORX T40 bit, remove the bolts, and then remove the tailgate trim.

9. Close the tailgate, disconnect the connector, and remove the harness clips.

 

10. Open the tailgate in drop-down mode. Using a TORX T50 bit, loosen the left side tailgate lower hinge bolts but do not remove them entirely.

 

11. With the help of an assistant, lift the tailgate up slightly to allow clearance between the left tailgate lower hinge, and the tailgate for the harness to be removed.

NOTE: Be careful of pinch points when lifting the tailgate. Remove the tailgate harness, then remove the harness clips.

 

12. Disconnect the connector on the tailgate, then remove the harness clips.

13. Install the new harness. Make sure to route the new harness through the left tailgate hinge first.

NOTE:

Be careful to attach the clip on the edge of the square notch on the tailgate first, and then attach the clip.

Annotate the replacement part number on the RO.

 

14. Route the harness along the tailgate and hinge and attach the clips. Connect the connector.

15. Torque the three Torx bolts to the lower left tailgate hinge to 41 N.m (30 lb-ft).

16. Install all of the parts in the reverse order of removal.

END

 


Chronology :

July 19, 2018
Honda observed a potential trend of, and received a market quality report on, malfunctioning RVCs in affected vehicles from North America.

October 2018 – November 2019
Honda investigated the issue to determine potential causes and prevalence of the issue in the market. Honda’s investigation identified that variations in the tightness of the zip tie holding the protective corrugated tubing in place and the depth to which the corrugated tubing was inserted into the associated harness guide could impact RVC performance. During this time, Honda applied production improvements to address these potential variations, with the last being applied on June 3, 2019.

November 2019 – July 2021
Honda continued to monitor the issue.

July 2021 – August 2021
Honda received communication from NHTSA ODI to investigate reports of RVC malfunctions in the affected vehicles. Honda informed NHTSA the concern was currently under study.

February 2022 – April 2022
NHTSA ODI opened a Preliminary Evaluation (PE) defect investigation. Honda informed NHTSA that the issue was considered to be one of quality, unrelated to safety.

October 27, 2022
NHTSA ODI notified Honda that the issue was considered to be related to safety.

November 17, 2022
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

As of November 17, 2022, Honda has received 3,437 warranty claims related to the issue between December
2017 to October 2022, and no reports of injuries or deaths related to this issue.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
HONDA RIDGELINE 2017-2019

 


8 Associated Documents

Defect Notice 573 Report

RCLRPT-22V867-9604.PDF 214.446KB

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Recall Acknowledgement

RCAK-22V867-7152.pdf 644.908KB

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Remedy Instructions and TSB

RCRIT-22V867-5567.PDF 805.342KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V867-3947.pdf 50.118KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V867-3384.pdf 379.697KB

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Remedy Instructions and TSB

RCRIT-22V867-0145.PDF 746.277KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V867-3545.pdf 46.601KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V867-8539.pdf 381.705KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V867&docType=RCL

 


1 Associated Investigation

Rear-View Camera Failure
NHTSA ID: PE22001
Dated opened: February 7, 2022

The Office of Defects Investigation (ODI) has received 42 complaints and a number of Early Warning Reporting (EWR) Field Reports alleging failure of the Rear-View Camera (RVC) in 2017-2018 Model Year Honda Ridgeline vehicles. The complaints report severe damage to the tailgate wire harness requiring replacement of the harness. The damage to the wire harness is alleged to be caused by normal usage of the vehicle when opening and closing the tailgate. The damage to the wire harness severs the connection to the RVC causing it to fail to function as designed. Most of the complaints show the failure occurring just after the warranty mileage is exceeded.

Failure or malfunction of the RVC results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of a crash resulting in injury and/or property damage.

ODI is opening this Preliminary Evaluation (PE) to determine the scope and severity of the potential problem and to fully assess the potential safety-related issues.

The ODI reports cited above are available to review online at NHTSA.gov under ODI identification numbers:11440548, 11438172, 11428514, 11422394, 11420068, 11419669, 11415847, 11415248, 11413184, 11408414, 11404149, 11403368, 11403360, 11399178, 11398930, 11397936, 11397565, 11388328, 11374112, 11373525, 11372604, 11350026, 11343441, 11341373, 11329993, 11298458, 11443328, 11441551, 11437880, 11431246, 11422938, 11417394, 11400366, 11395026, 11363268, 11362758, 11362378, 11361959, 11350162, 11343035, 11319870, 11206191

 


 

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Last update on 2024-03-25 / Affiliate links / Images from Amazon Product Advertising API

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