Safety Recall: 2007-2013 Honda Fit & 2012 Civic Hybrid Driveshaft Failure

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Service Bulletin 20-120 February 16, 2021 Version 5 Safety Recall: 2007-13 Fit and 2012 Civic Hybrid Driveshaft Failure Supersedes 20-120, dated February 2, 2021, to revise the information highlighted in yellow.

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The affected VIN population for this recall was determined based on information available to Honda at the time the recall was announced. All unaffected VINs have been marked closed (C) for service bulletin 20-120 in the iN VIN status inquiry. Unaffected VINs in your dealer inventory are no longer on STOP SALE. Make sure to notify any customers of unaffected vehicles who were previously told their vehicle may be subject to this safety recall. If a customer believes their vehicle should be included in the campaign due to information not available to Honda (either at the time of recall announcement or thereafter), contact your DPSM and have the customer contact American Honda with their concern. For any questions or concerns that customers may have, you may direct them to contact American Honda’s Customer Support & Campaign Center at 888-234-2138.

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The affected VIN population for this recall has been determined. All unaffected VINs have been marked closed (C) for service bulletin 20-120 in the iN VIN status inquiry. Unaffected VINs in your dealer inventory are no longer on STOP SALE. Make sure to notify any customers of unaffected vehicles who were previously told their vehicle may be subject to this safety recall. If a customer believes their vehicle should be included in the campaign, contact your DPSM and have the customer contact American Honda with their concern. For any questions or concerns that customers may have, you may direct them to contact American Honda’s Customer Support & Campaign Center at 888-234-2138.

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The affected VIN population for this recall has been determined. All unaffected VINs have been marked closed (C) for service bulletin 20-120 in the iN VIN status inquiry. Unaffected VINs in your dealer inventory are no longer on STOP SALE. Make sure to notify any customers of unaffected vehicles who were previously told their vehicle may be subject to this safety recall. All affected VINs are OPEN in the iN VIN status inquiry, and any affected VINs in your dealer inventory are still on STOP SALE. This bulletin will be updated with the repair information once the parts information is available.

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If this temporary placeholder bulletin appears during an iN VIN status inquiry, the vehicle is subject to a safety recall. Any affected vehicles in your dealer inventory are on STOP SALE until further notice. Check for an iN message for further details. Since the complete VIN information is in the process of being determined, the model listed under AFFECTED VEHICLES should be treated as a potentially affected vehicle at this time. Accordingly, American Honda is providing the verbiage below to facilitate service of these potentially affected vehicles. If a potentially affected vehicle arrives for service, you must advise them that their vehicle may be subject to a recall, and you must document that you advised them. The following suggested text should be included on the repair order. This information should be printed out completely any time service is conducted on a vehicle within the model/year range listed above. Once VIN specific information in available, the normal procedures under SOM 7.2.1 will apply for this recall. Suggested verbiage to be included on the repair procedure: “Customer advised that: The vehicle may be subject to one or more recalls affecting the driveshaft. The VIN information to identify the affected vehicles is currently unavailable. Once the affected VINs are identified, the registered owner of the vehicle will receive a notice to bring the vehicle in for replacement of the component.”

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