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NHTSA ID Number: 10196761
Manufacturer Communication Number: A20-036
Summary
Service Bulletin – There is a rattling coming from the front of the vehicle.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
HONDA | ACCORD | 2018-2021 |
| HONDA | ACCORD HYBRID | 2018-2020 |
| HONDA | CIVIC | 2016-2021 |
| HONDA | CR-V | 2017-2021 |
| HONDA | INSIGHT | 2019-2021 |
PARTS INFORMATION
| Part Name | Quantity | Part Number |
| Rubber Damper Cap (Shock Absorber Mounting Cap) | 1 | 51608-TJB-A00 |
|
| ||
SEOCONTENT-START
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 3
Service Bulletin
20-036
June 3, 2021 Version 2
Rattling from the Front of the Vehicle
Supersedes 20-036, dated May 27, 2020, to revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2018-21
Accord
ALL
ALL
2018-21
Accord Hybrid
ALL
ALL
2016-21
Civic
ALL
ALL
2017-21
CR-V
ALL
ALL
2019-21
Insight
ALL
ALL
REVISION SUMMARY
AFFECTED VEHICLES and WARRANTY CLAIM INFORMATION was updated.
SYMPTOM
There is a rattling coming from the front of the vehicle.
PROBABLE CAUSE
The rubber damper cap(s) are faulty.
CORRECTIVE ACTION
Replace the rubber damper caps.
PARTS INFORMATION
Part Name
Part Number
Quantity
Rubber Damper Cap (Shock Absorber Mounting Cap)
51608-TJB-A00
2
Page 2 of 3
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Template ID Failed Part Number
4141E7
2018-21 Accord and
Accord hybrid – Replace
the rubber damper caps.
0.4 hr 06201 03217
A20036A 51611-TVA-A03
2016-21 Civic – Replace
the rubber damper caps.
A20036B 51611-TBA-A13
2017-21 CR-V – Replace
the rubber damper caps.
A20036C 51611-TLA-A51
2019-21 Insight – Replace
the rubber damper caps.
A20036D 51611-TXM-A03
Skill Level: Repair Technician
INSPECTION PROCEDURE
Remove the rubber damper caps, then test-drive the vehicle.
• If you no longer hear a rattling from the front of the vehicle with the caps removed, go to REPAIR PROCEDURE.
• If you still hear a rattling from the front of the vehicle with the caps removed, this bulletin does not apply. Continue with
normal system troubleshooting.
Page 3 of 3
REPAIR PROCEDURE
Install the new rubber damper caps on both sides.
END
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
A20-036
June 3, 2021
Version 2
MC-10196761-0001.pdf 201.879KB
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