2019-2021 Honda Passport/Pilot: Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues

NHTSA ID Number: 10198172

Manufacturer Communication Number: A20-058

 

Summary

Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
HONDA PASSPORT 2021
HONDA PILOT 2021

 


SYMPTOM

There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

POSSIBLE CAUSE

There is a loose connection in the MOST bus network.

 

CORRECTIVE ACTION

Install the FAKRA connector set and the MOST service cords.

 

PARTS INFORMATION

NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct.

 

2019-20 Passport (EX-L) 2021 Passport (Sport, EX-L)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 2
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-21 Passport (Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 3
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

 

2019-20 Pilot (EX, EX-L) or 2021 Pilot (EX, EX-L, SE)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 2
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

 

2019-20 Pilot (EX-L RES) or 2021 Pilot (EX, EX-L with accessory CD player)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 3
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (Black Edition, Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 4
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

 

2021 Pilot (Black Edition, Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 3
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

 

Tool Information

Tool Name Tool Number Quantity
Straight FAKRA Puller 07AAC-THRA200 1

 

INSPECTION PROCEDURE

1. Turn the ignition to ON.

 

2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.

 

3. Select DETAIL INFORMATION & SETTING.

 

4. Scroll down the menu, and select SHUTDOWN REASON.

In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.

Write down any failures; they will be collected on the warranty claim. Then, clear the data.

 

REPAIR PROCEDURE – PASSPORT

1. Remove the side cover.

 

2. Loosen the upper column cover.

 

3. Remove the lower dash panel.

 

4. Remove the screw to loosen the dash panel.

 

5. Pull back the dash panel to allow meter bezel removal.

 

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.

 

8. Remove the hazard switch panel.

 

9. Remove the passenger mid dash panel.

 

10. Remove the two screws, then remove the dashboard center middle trim.

 

11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.

 

12. Loosen the two bolts holding the infotainment unit, then remove the unit.

NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.

 

13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.

 

14. Remove the rear passenger door trim.

 

15. Remove the three screws and one clip from the quarter panel, then remove the panel.

 

16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

18. Pull and twist counterclockwise to remove the housing from the wire.

 

19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place..

 

20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.

 

22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.

 

23. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

 

24. Test-drive the vehicle to confirm the repair. If the repair was not successful after WPC application, proceed with normal troubleshooting based on customer symptom(s).

 

REPAIR PROCEDURE – PILOT

1. Remove the side cover.

 

2. Loosen the upper column cover.

 

3. Remove the lower dash panel.

 

4. Remove the screw to loosen the dash panel.

 

5. Pull back the dash panel to allow the meter bezel removal.

 

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

 

8. Remove the hazard switch panel.

 

9. Remove the passenger mid dash panel.

 

10. Remove the two screws, then remove the dashboard center middle trim.

 

11. Remove the two screws and bolts to remove the DVD player.

NOTE: Some trim levels will have a CD player or dashboard center lower panel.

 

12. Loosen the two bolts holding the infotainment unit, then remove the unit.
For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13

 

13. Remove the rear cargo trim panel.

 

14. Remove the aluminum support brace by removing the two bolts.

 

15. Remove the two rear bolts for the right third row seat.

 

16. Remove the third row lower seat cushion by removing the three bolts.

 

17. Remove the two front bolts for the passenger third row seat-back.

 

18. Remove the passenger door lower trim.

 

19. Remove the four bolts securing the right quarter panel.
Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit(Touring, Elite) using the straight FAKRA puller.

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

20. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

21. Pull and twist counterclockwise to remove the housing from the wire.

 

22. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

 

23. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

24. Repeat steps 21 thru 24 for the other connectors. Then, connect the FAKRA connector to the infotainment unit and tuner unit.

 

25. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.
Page 25 of 25

 

26. Accessory CD Player: Install the MOST service cord between the dash harness and the CD player (straight connector to the dash harness and the 90 degree connector to the CD player). Then, install the FAKRA connectors to the CD player.

 

27. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.

 

28. Test-drive the vehicle to confirm the repair.

 


 

 


1 Associated Document

Manufacturer Communications

A20-058
June 17, 2021
Version 6

https://www.nhtsa.gov/recalls?nhtsaId=10198172

MC-10198172-0001.pdf 6181.708KB

MC-10198172-0001

 


NHTSA ID Number: 10193154

Manufacturer Communication Number: A20-058

 

Summary

Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

1 Associated Document

Manufacturer Communications

A20-058
May 03, 2021
Version 5

https://www.nhtsa.gov/recalls?nhtsaId=10193154

MC-10193154-0001.pdf 6690.655KB

MC-10193154-0001

 


NHTSA ID Number: 10187525

Manufacturer Communication Number: A20-058

 

Summary

Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

1 Associated Document

Manufacturer Communications

A20-058
February 18, 2021
Version 4

https://www.nhtsa.gov/recalls?nhtsaId=10187525

MC-10187525-0001.pdf 6213.832KB

MC-10187525-0001

 


 

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  • 👍【Easy to Perform ABSSRS】Please follow these steps to finish ABS/SRS system diagnostic testing procedure: 1. Turn the ignition on but do not start the engine. 2. Turn on the scan tool and wait for the Main Screen to appear. 3. Select AbsSrs icon in the Main Screen. 4. Select a specific vehicle manufacture’s regional coverage. From the vehicle make screen, select a specific vehicle manufacture and press OK button.
  • 👍【Wide Vehicle Coverage】AL619 supports more than 80 US, Asian and European vehicles, including Acura, Audi, Bentley, Benz, BMW, Bugatti, Chrysler, Ford, EU Ford, GM, Honda, Hyundai, Infiniti, Isuzu, Jaguar, Kia, Land Rover, Lexus, Maybach, Mazda, Mini, Mitsubishi, Nissan, Opel, Porsche, Saab, Scion, Seat, Skoda, Smart, Sprinter, Suzuki, Toyota, Vauxhall, Volvo.
  • 👍【Free Life-time Updates & Print Data】Get AL619, it will comes with Free lifetime software update online. You can download the newest software anytime. The Print Data function allows printing out diagnostic data recorded by the scan tool or customized test reports by connecting the scan tool to a PC or laptop with the USB cable supplied.
SaleBestseller No. 10
[2022 New Elite]LAUNCH OBD2 Scanner CRP123E- Engine/ABS/SRS/Transmission Diagnostic Scan Tool with Battery Test, AutoVIN,5" Touchscreen WiFi Free Update, Car Code Reader for All Cars
  • 🎉【2022 New Elite Version, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/CRP123】 LAUNCH CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 OBD2 modes, read and clear fault codes,💡Online Google Search, 4 IN 1 Graphing ,Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
  • ☑️【ABS/SRS/Engine/Transmission Diagnostic Tool +Battery Voltage Test& AUTOVIN】Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; One-click wifi update and free for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin, facilitate accurate diagnosis and provide useful information; Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
  • 🔔【One to one Technical feedback and support】 Base on cloud server of launch,the “feedback function” can get the professional guidance of Launch Engineer.An excellent choice for family car owners. No extra paid updates, keep your diagnostic software updated and coverage increased, saving you even more money. 🎁Great Gift Idea For Every Car Owner💡Fast 7.0 Android💡16GB Memory💡5" touch HD screen💡6100mAh Rechargeable Battery
  • 🎁【5-Year Warranty &10 Language Free To Use】 Launch CRP123E scan tool supports 10 languages. Choose your native language without encountering any sort of language barrier--English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese. 🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
  • 🚗【 Find Your Vehicles Here】 Includes 57 vehicle makers of the BMW, VW, Jeep, Ford, Volvo, Dodge, Skoda,Mazda, Nissan,Porsche,Subaru,Lexus,Toyota,Audi,Benz,Abarth, Acura, Alfa Romeo, BMW-Brilliance, Bugatti, Buick, Cadillac, Chevrolet, Chrysler, Citroen, Dacia, Daewoo, Fiat, General Motors (GM), Honda, Hyundai, Infiniti, Isuzu ,SUZUKI,Jaguar,KIA, Lancia, Land Rover, Lincoln, Mini Cooper, Opel,Peugeot,MITSUBISHI,Vauxhall,SPRINTER,SMART,SEAT,SAMSUNG,SAAB,RENAULT,Nissangtr,ect.

Last update on 2022-10-01 / Affiliate links / Images from Amazon Product Advertising API

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