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NHTSA ID Number: 10198172
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
2 Affected Products
Vehicles
SYMPTOM
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
POSSIBLE CAUSE
There is a loose connection in the MOST bus network.
CORRECTIVE ACTION
Install the FAKRA connector set and the MOST service cords.
PARTS INFORMATION
NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct.
2019-20 Passport (EX-L) 2021 Passport (Sport, EX-L)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-21 Passport (Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX, EX-L) or 2021 Pilot (EX, EX-L, SE)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX-L RES) or 2021 Pilot (EX, EX-L with accessory CD player)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (Black Edition, Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 4 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2021 Pilot (Black Edition, Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
Tool Information
| Tool Name | Tool Number | Quantity |
| Straight FAKRA Puller | 07AAC-THRA200 | 1 |
INSPECTION PROCEDURE
1. Turn the ignition to ON.
2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.
3. Select DETAIL INFORMATION & SETTING.
4. Scroll down the menu, and select SHUTDOWN REASON.
In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.
Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE – PASSPORT
1. Remove the side cover.
2. Loosen the upper column cover.
3. Remove the lower dash panel.
4. Remove the screw to loosen the dash panel.
5. Pull back the dash panel to allow meter bezel removal.
6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.
8. Remove the hazard switch panel.
9. Remove the passenger mid dash panel.
10. Remove the two screws, then remove the dashboard center middle trim.
11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.
12. Loosen the two bolts holding the infotainment unit, then remove the unit.
NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.
13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.
14. Remove the rear passenger door trim.
15. Remove the three screws and one clip from the quarter panel, then remove the panel.
16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
18. Pull and twist counterclockwise to remove the housing from the wire.
19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place..
20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.
22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.
23. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
24. Test-drive the vehicle to confirm the repair. If the repair was not successful after WPC application, proceed with normal troubleshooting based on customer symptom(s).
REPAIR PROCEDURE – PILOT
1. Remove the side cover.
2. Loosen the upper column cover.
3. Remove the lower dash panel.
4. Remove the screw to loosen the dash panel.
5. Pull back the dash panel to allow the meter bezel removal.
6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
8. Remove the hazard switch panel.
9. Remove the passenger mid dash panel.
10. Remove the two screws, then remove the dashboard center middle trim.
11. Remove the two screws and bolts to remove the DVD player.
NOTE: Some trim levels will have a CD player or dashboard center lower panel.
12. Loosen the two bolts holding the infotainment unit, then remove the unit.
For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13
13. Remove the rear cargo trim panel.
14. Remove the aluminum support brace by removing the two bolts.
15. Remove the two rear bolts for the right third row seat.
16. Remove the third row lower seat cushion by removing the three bolts.
17. Remove the two front bolts for the passenger third row seat-back.
18. Remove the passenger door lower trim.
19. Remove the four bolts securing the right quarter panel.
Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit(Touring, Elite) using the straight FAKRA puller.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
20. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
21. Pull and twist counterclockwise to remove the housing from the wire.
22. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.
23. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
24. Repeat steps 21 thru 24 for the other connectors. Then, connect the FAKRA connector to the infotainment unit and tuner unit.
25. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.
Page 25 of 25
26. Accessory CD Player: Install the MOST service cord between the dash harness and the CD player (straight connector to the dash harness and the 90 degree connector to the CD player). Then, install the FAKRA connectors to the CD player.
27. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
28. Test-drive the vehicle to confirm the repair.
SEOCONTENT-START
Service Bulletin
20-058
June 17, 2021 Version 6
2021 Passport/Pilot: Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues
Supersedes 20-058, dated May 03, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2021
Passport
ALL
ALL
2021
Pilot
ALL except LX
ALL
REVISION SUMMARY
• Under AFFECTED VEHICLES, 2019–20 models were removed, refer to S/B 21-012, Warranty Extension: 2019-20 Passport/Pilot MOST Bus Network Connectors.
• Under PARTS INFORMATION, model information was updated.
• Under WARRANTY INFORMATION, the description information was updated.
• Under REPAIR PROCEDURE, step 26 was updated.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
0101Q5
2021 Passport Sport: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.3 hr
03214
03217
A20058B
39540-TGT-AB2
0101Q7
2021 Passport Elite, Touring: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.6 hr
03214
03217
A20058C
39540-TGS-AD2
0101Q5
2021 Pilot EX, EX-L, and SE: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords (includes test-drive).
1.3 hr
03214
03217
A20058D
39540-TG8-AB2
0101Q6
2021 Pilot with CD player: Access the gauge control module, infotainment unit, and CD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and CD player (includes test-drive).
1.6 hr
03214
03217
A20058E
39540-TG7-AB2
0101Q8
2021 Pilot Black Edition, Elite, and Touring only: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.9 hr
03214
03217
A20058G
39540-TG7-AG2
Skill Level: Repair Technician
Page 4 of 25
END
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
A20-058
June 17, 2021
Version 6
MC-10198172-0001.pdf 6181.708KB
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NHTSA ID Number: 10193154
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A20-058
May 03, 2021
Version 5
MC-10193154-0001.pdf 6690.655KB
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NHTSA ID Number: 10187525
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A20-058
February 18, 2021
Version 4
MC-10187525-0001.pdf 6213.832KB
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- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
Last update on 2025-05-01 / Affiliate links / Images from Amazon Product Advertising API
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