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NHTSA ID Number: 10198172
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
2 Affected Products
Vehicles
SYMPTOM
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
POSSIBLE CAUSE
There is a loose connection in the MOST bus network.
CORRECTIVE ACTION
Install the FAKRA connector set and the MOST service cords.
PARTS INFORMATION
NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct.
2019-20 Passport (EX-L) 2021 Passport (Sport, EX-L)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-21 Passport (Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX, EX-L) or 2021 Pilot (EX, EX-L, SE)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX-L RES) or 2021 Pilot (EX, EX-L with accessory CD player)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (Black Edition, Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 4 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2021 Pilot (Black Edition, Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
Tool Information
| Tool Name | Tool Number | Quantity |
| Straight FAKRA Puller | 07AAC-THRA200 | 1 |
INSPECTION PROCEDURE
1. Turn the ignition to ON.
2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.
3. Select DETAIL INFORMATION & SETTING.
4. Scroll down the menu, and select SHUTDOWN REASON.
In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.
Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE – PASSPORT
1. Remove the side cover.
2. Loosen the upper column cover.
3. Remove the lower dash panel.
4. Remove the screw to loosen the dash panel.
5. Pull back the dash panel to allow meter bezel removal.
6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.
8. Remove the hazard switch panel.
9. Remove the passenger mid dash panel.
10. Remove the two screws, then remove the dashboard center middle trim.
11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.
12. Loosen the two bolts holding the infotainment unit, then remove the unit.
NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.
13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.
14. Remove the rear passenger door trim.
15. Remove the three screws and one clip from the quarter panel, then remove the panel.
16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
18. Pull and twist counterclockwise to remove the housing from the wire.
19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place..
20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.
22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.
23. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
24. Test-drive the vehicle to confirm the repair. If the repair was not successful after WPC application, proceed with normal troubleshooting based on customer symptom(s).
REPAIR PROCEDURE – PILOT
1. Remove the side cover.
2. Loosen the upper column cover.
3. Remove the lower dash panel.
4. Remove the screw to loosen the dash panel.
5. Pull back the dash panel to allow the meter bezel removal.
6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
8. Remove the hazard switch panel.
9. Remove the passenger mid dash panel.
10. Remove the two screws, then remove the dashboard center middle trim.
11. Remove the two screws and bolts to remove the DVD player.
NOTE: Some trim levels will have a CD player or dashboard center lower panel.
12. Loosen the two bolts holding the infotainment unit, then remove the unit.
For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13
13. Remove the rear cargo trim panel.
14. Remove the aluminum support brace by removing the two bolts.
15. Remove the two rear bolts for the right third row seat.
16. Remove the third row lower seat cushion by removing the three bolts.
17. Remove the two front bolts for the passenger third row seat-back.
18. Remove the passenger door lower trim.
19. Remove the four bolts securing the right quarter panel.
Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit(Touring, Elite) using the straight FAKRA puller.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
20. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
21. Pull and twist counterclockwise to remove the housing from the wire.
22. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.
23. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
24. Repeat steps 21 thru 24 for the other connectors. Then, connect the FAKRA connector to the infotainment unit and tuner unit.
25. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.
Page 25 of 25
26. Accessory CD Player: Install the MOST service cord between the dash harness and the CD player (straight connector to the dash harness and the 90 degree connector to the CD player). Then, install the FAKRA connectors to the CD player.
27. Install all of the removed parts in the reverse order. When installing units, make sure the harness is routed correctly. A mis-routed harness can put pressure on the wires and connectors causing connection issues. Do not pull on the units or MOST feeders while the FAKRA connectors are connected to help prevent communication issues.
28. Test-drive the vehicle to confirm the repair.
SEOCONTENT-START
Service Bulletin
20-058
June 17, 2021 Version 6
2021 Passport/Pilot: Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues
Supersedes 20-058, dated May 03, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2021
Passport
ALL
ALL
2021
Pilot
ALL except LX
ALL
REVISION SUMMARY
• Under AFFECTED VEHICLES, 2019–20 models were removed, refer to S/B 21-012, Warranty Extension: 2019-20 Passport/Pilot MOST Bus Network Connectors.
• Under PARTS INFORMATION, model information was updated.
• Under WARRANTY INFORMATION, the description information was updated.
• Under REPAIR PROCEDURE, step 26 was updated.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
0101Q5
2021 Passport Sport: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.3 hr
03214
03217
A20058B
39540-TGT-AB2
0101Q7
2021 Passport Elite, Touring: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.6 hr
03214
03217
A20058C
39540-TGS-AD2
0101Q5
2021 Pilot EX, EX-L, and SE: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords (includes test-drive).
1.3 hr
03214
03217
A20058D
39540-TG8-AB2
0101Q6
2021 Pilot with CD player: Access the gauge control module, infotainment unit, and CD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and CD player (includes test-drive).
1.6 hr
03214
03217
A20058E
39540-TG7-AB2
0101Q8
2021 Pilot Black Edition, Elite, and Touring only: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.9 hr
03214
03217
A20058G
39540-TG7-AG2
Skill Level: Repair Technician
Page 4 of 25
END
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
A20-058
June 17, 2021
Version 6
MC-10198172-0001.pdf 6181.708KB
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NHTSA ID Number: 10193154
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A20-058
May 03, 2021
Version 5
MC-10193154-0001.pdf 6690.655KB
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NHTSA ID Number: 10187525
Manufacturer Communication Number: A20-058
Summary
Service Bulletin – There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A20-058
February 18, 2021
Version 4
MC-10187525-0001.pdf 6213.832KB
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