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NHTSA ID Number: 10196859
Manufacturer Communication Number: BBTS210601
Summary
Tech Line Summary Article – Do you have a client who is complaining of their Alexa not responding or giving a “set up not complete” message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to “Vehicle Data Plan”.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
ACURA | MDX | 2022 |
SEOCONTENT-START
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 1
Tech Line Summary Article
June 2021 BTS210601 Version 1
Alexa™ Not Responding or Set Up Not Complete Message
AFFECTED VEHICLES
Year
Model
Trim Level
2022
MDX
ALL
Do you have a client who is complaining of their Alexa not responding or giving a “set up not complete” message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to “Vehicle Data Plan”.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
BTS210601 Version 1
June 2021
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SaleBestseller No. 1
Amazon Echo Pop (newest model), Our smallest Alexa speaker, Fits in any room, Charcoal
- Echo Pop – This compact smart speaker with Alexa features full sound that's great for bedrooms and small spaces. Small enough to blend in and mighty enough to stand out.
- Control music with your voice – Ask Alexa to play music, audiobooks, and podcasts from your favorite providers like Amazon Music, Apple Music, Spotify, Pandora, Sirius XM and more. Connect via Bluetooth to stream throughout your space.
- Make any space a smart space – Easily control compatible smart home devices like smart plugs or smart lights with your voice or the Alexa App.
- Life just got easier – Have Alexa set timers, check the weather, read the news, re-order paper towels, make calls, answer questions, and more.
- Alexa has skills – With tens of thousands of skills and counting, Alexa can help you do more or do less - like playing relaxing sounds and testing your music knowledge.
SaleBestseller No. 2
Amazon Echo Show 5 (newest model), Smart display with 2x the bass and clearer sound, Charcoal
- Alexa can show you more - Echo Show 5 includes a 5.5” display so you can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more.
- Small size, bigger sound – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
- Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away.
- See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
- See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage.
Bestseller No. 3
Amazon Echo Dot (newest model), Vibrant sounding Alexa speaker, Great for bedrooms, dining rooms and offices, Charcoal
- Our best sounding Echo Dot yet – Enjoy an improved audio experience compared to any previous Echo Dot with Alexa for clearer vocals, deeper bass and vibrant sound in any room.
- Your favorite music and content – Play music, audiobooks, and podcasts from Amazon Music, Apple Music, Spotify and others or via Bluetooth throughout your home.
- Alexa is happy to help – Ask Alexa for weather updates and to set hands-free timers, get answers to your questions and even hear jokes. Need a few extra minutes in the morning? Just tap your Echo Dot to snooze your alarm.
- Keep your home comfortable – Control compatible smart home devices with your voice and routines triggered by built-in motion or indoor temperature sensors. Create routines to automatically turn on lights when you walk into a room, or start a fan if the inside temperature goes above your comfort zone.
- Designed to protect your privacy – Amazon is not in the business of selling your personal information to others. Built with multiple layers of privacy controls, including a mic off button.
SaleBestseller No. 4
Amazon Echo Spot (newest model), Great for nightstands, offices and kitchens, Smart alarm clock with Alexa, Black
- MEET ECHO SPOT - A sleek smart alarm clock with Alexa and big vibrant sound. Ready to help you wake up, wind down, and so much more.
- CUSTOMIZABLE SMART CLOCK - See time, weather, and song titles at a glance, control smart home devices, and more. Personalize your display with your favorite clock face and fun colors.
- BIG VIBRANT SOUND - Enjoy rich sound with clear vocals and deep bass. Just ask Alexa to play music, podcasts, and audiobooks. See song titles and touch to control your music.
- EASE INTO THE DAY - Set up an Alexa routine that gently wakes you with music and gradual light. Glance at the time, check reminders, or ask Alexa for weather updates.
- KEEP YOUR HOME COMFORTABLE - Control compatible smart home devices. Just ask Alexa to turn on lights or touch the screen to dim. Create routines that use motion detection to turn down the thermostat as you head out or open the blinds when you walk into a room.
Bestseller No. 5
Amazon Echo Show 8 (newest model), With Spatial Audio, Smart Home Hub, and Alexa, Charcoal
- Better inside and out – Entertainment is more immersive with spatial audio and an 8" HD touchscreen. Video calling is crisper with high-quality sound and a 13 MP camera. And your home is more connected than ever with the built-in smart home hub.
- Vibrant sights, full sound – Content on Prime Video, Netflix, Fire TV Channels, and more comes to life with an HD display and room-filling spatial audio. Ask Alexa to stream Amazon Music, Apple Music, or Spotify. Subscriptions for some services required.
- Smart home, simplified – Pair and control devices compatible with Zigbee, Matter, and Thread without a separate smart home hub. Manage cameras, lights, and more using the display or your voice, or activate routines via motion. Also supports connectivity via Bluetooth and wifi.
- Stay in the loop – Video call hands-free using your voice, or use the new Top Connections widget to call with one tap. Have more natural video conversations with a centered, auto-framing camera and noise reduction technology.
- Show off your good times – Amazon Photos turns your home screen into a digital frame of favorite memories, and adaptive color makes them look great in any light. Invite family and friends to share photos to your Echo Show.
SaleBestseller No. 6
Amazon Echo (newest model), Alexa speaker with premium sound, Ideal for large bedrooms, living rooms and kitchens, Twilight Blue
- Premium sound: Rich, detailed sound that automatically adapts to any room. Supports lossless HD audio available on select streaming services such as Amazon Music HD.
- Voice control your music – Stream songs from Amazon Music, Apple Music, Spotify, SiriusXM, and more. HD requires a compatible music streaming service.
- Smart home hub – Built-in hub to voice control compatible lights, locks, and sensors. Easily set up compatible Zigbee and Matter devices or select Ring Smart Lighting solar lights and bulbs.
- Alexa is ready to help – Set timers, reminders, and alarms. Alexa answers questions like "Alexa, what time is it?"
- Start your routines with motion – Turn on compatible lights, play your Flash Briefing, or turn on the coffee maker when you walk into the room.
SaleBestseller No. 7
Bestseller No. 8
Amazon Echo Show 15 (newest model), Full HD 15.6" kitchen hub for home organization, with built-in Fire TV and Alexa
- MEET THE ALL-NEW ECHO SHOW 15 - A stunning 15.6" Full-HD (1080p) smart display that's perfect for your kitchen and ready to show you more. Use customizable widgets to keep your day on track, watch your favorite shows with Fire TV and powerful vibrant sound, and enjoy natural video calling, with 3.3x zoom and wide field of view.
- FAMILY ORGANIZATION HUB - See your top widgets at a glance, like your family’s calendars and to-do lists, local weather, smart home, and more.
- ALL YOUR FAVORITES, ALL RIGHT HERE - Built-in Fire TV unlocks endless entertainment, so you can enjoy your favorite content from thousands of apps like Prime Video, Netflix, YouTube, Apple TV, and more (subscription may be required). Fire TV remote included. Plus, now you can quickly add a device to play music with Active Media - start playing a song in the kitchen, then add the living room and bedroom on the fly.
- SMART HOME CENTRAL - Control smart devices with your voice or a few taps using the smart home dashboard. Easily turn on all your living room lights at once or check live camera feeds to see what's happening around your home.
- FRAME YOUR FAVORITE MEMORIES - Brighten your space (and your day) by turning your home screen into a stylish digital photo frame that displays your favorite memories. Auto curate your images and show off your favorite family memories.
SaleBestseller No. 9
Amazon Fire TV Stick HD (newest model), free and live TV, Alexa Voice Remote, smart home controls, HD streaming
- Stream in Full HD - Enjoy fast, affordable streaming in Full HD, and control it all with the Alexa Voice Remote.
- Great for first-time streaming - Streaming has never been easier with access to over 300,000 free movies and TV episodes from ad-supported streaming apps like Amazon Freevee, Tubi, Pluto TV, and more.
- Press and ask Alexa - Use your voice to easily search and launch shows across multiple apps.
- Endless entertainment - Stream more than 1.5 million movies and TV episodes from Netflix, Prime Video, Disney+, Peacock, and more, plus listen to millions of songs. Subscription fees may apply. App buttons may vary.
- Take it anywhere - Connect to any TV's HDMI port to access your entertainment apps and enjoy them on the go.
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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