Alexa™ Not Responding or Set Up Not Complete Message – 2022 Acura MDX

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NHTSA ID Number: 10196859

Manufacturer Communication Number: BBTS210601

 

Summary

Tech Line Summary Article – Do you have a client who is complaining of their Alexa not responding or giving a “set up not complete” message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to “Vehicle Data Plan”.

 

1 Affected Product

Vehicle

MAKE MODEL YEAR
ACURA MDX 2022

 

 


 


1 Associated Document

Manufacturer Communications

BTS210601 Version 1
June 2021

https://www.nhtsa.gov/recalls?nhtsaId=10196859

MC-10196859-0001.pdf 44.246KB

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Last update on 2024-03-28 / Affiliate links / Images from Amazon Product Advertising API

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