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NHTSA ID Number: 10196859
Manufacturer Communication Number: BBTS210601
Summary
Tech Line Summary Article – Do you have a client who is complaining of their Alexa not responding or giving a “set up not complete” message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to “Vehicle Data Plan”.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| ACURA | MDX | 2022 |
SEOCONTENT-START
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 1
Tech Line Summary Article
June 2021 BTS210601 Version 1
Alexa™ Not Responding or Set Up Not Complete Message
AFFECTED VEHICLES
Year
Model
Trim Level
2022
MDX
ALL
Do you have a client who is complaining of their Alexa not responding or giving a “set up not complete” message? This is a known software issue. A future Over the Air update (OTA) will address this issue but, in the meantime, have the client sign up for a trial AT&T data plan. The trial will last 3 months or 3GB of use, whichever comes first. This will be a temporary fix until an OTA update is released. The client can sign up for the free trial at www.att.com/acura. Once the client has an active trial, the Alexa connection will have to be changed to “Vehicle Data Plan”.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
BTS210601 Version 1
June 2021
https://www.nhtsa.gov/recalls?nhtsaId=10196859
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Bestseller No. 1
Amazon Echo Dot (5th Gen, 2022 release) | With bigger vibrant sound, helpful routines and Alexa | Charcoal
- Our best sounding echo dot yet – Enjoy an improved audio experience compared to any previous Echo Dot with Alexa for clearer vocals, deeper bass and vibrant sound in any room.
- Your favorite music and content – Play music, audiobooks, and podcasts from Amazon Music, Apple Music, Spotify and others or via Bluetooth throughout your home.
- Alexa is happy to help – Ask Alexa for weather updates and to set hands-free timers, get answers to your questions and even hear jokes. Need a few extra minutes in the morning? Just tap your Echo Dot to snooze your alarm.
- Keep your home comfortable – Control compatible smart home devices with your voice and routines triggered by built-in motion or indoor temperature sensors. Create routines to automatically turn on lights when you walk into a room, or start a fan if the inside temperature goes above your comfort zone.
- Designed to protect your privacy – Amazon is not in the business of selling your personal information to others. Built with multiple layers of privacy controls, including a mic off button.
Bestseller No. 2
Amazon Echo Pop | Full sound compact smart speaker with Alexa | Charcoal
- Echo Pop – This compact smart speaker with Alexa features full sound that's great for bedrooms and small spaces. Small enough to blend in and mighty enough to stand out.
- Control music with your voice – Ask Alexa to play music, audiobooks, and podcasts from your favorite providers like Amazon Music, Apple Music, Spotify, Pandora, Sirius XM and more. Connect via Bluetooth to stream throughout your space.
- Make any space a smart space – Easily control compatible smart home devices like smart plugs or smart lights with your voice or the Alexa App.
- Life just got easier – Have Alexa set timers, check the weather, read the news, re-order paper towels, make calls, answer questions, and more.
- Alexa has skills – With tens of thousands of skills and counting, Alexa can help you do more or do less - like playing relaxing sounds and testing your music knowledge.
Bestseller No. 3
Amazon Echo Show 8 (3rd Gen, 2023 release) | With Spatial Audio, Smart Home Hub, and Alexa | Glacier White
- Better inside and out – Entertainment is more immersive with spatial audio and an 8" HD touchscreen. Video calling is crisper with high-quality sound and a 13 MP camera. And your home is more connected than ever with the built-in smart home hub.
- Vibrant sights, full sound – Content on Prime Video, Netflix, Fire TV Channels, and more comes to life with an HD display and room-filling spatial audio. Ask Alexa to stream Amazon Music, Apple Music, or Spotify. Subscriptions for some services required.
- Smart home, simplified – Pair and control devices compatible with Zigbee, Matter, and Thread without a separate smart home hub. Manage cameras, lights, and more using the display or your voice, or activate routines via motion. Also supports connectivity via Bluetooth and wifi.
- Stay in the loop – Video call hands-free using your voice, or use the new Top Connections widget to call with one tap. Have more natural video conversations with a centered, auto-framing camera and noise reduction technology.
- Show off your good times – Amazon Photos turns your home screen into a digital frame of favorite memories, and adaptive color makes them look great in any light. Invite family and friends to share photos to your Echo Show.
Bestseller No. 4
Amazon Echo Show 5 (3rd Gen, 2023 release) | Smart display with 2x the bass and clearer sound | Glacier White
- Alexa can show you more - Echo Show 5 includes a 5.5” display so you can see news and weather at a glance, make video calls, view compatible cameras, stream music and shows, and more.
- Small size, bigger sound – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
- Keep your home comfortable – Control compatible smart devices like lights and thermostats, even while you're away.
- See more with the built-in camera – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
- See your photos on display – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage.
Bestseller No. 5
Amazon Echo Dot (5th Gen) with clock | Compact smart speaker with Alexa and enhanced LED display for at-a-glance clock, timers, weather, and more | Cloud Blue
- Our best sounding Echo Dot yet – Enjoy an improved audio experience compared to any previous Echo Dot with Alexa for clearer vocals, deeper bass and vibrant sound in any room.
- Enhanced LED display – Stay on track with an improved LED display that shows the time, weather, alarms, and song titles at a glance.
- Alexa is your personal assistant – Ask Alexa for news, weather, timers, smart home controls, and more to make your day easier and more productive.
- All your music and content – Stream all your favorites from Amazon Music, Apple Music, Spotify, and others or via Bluetooth for throughout your home.
- Voice-controlled smart home – Control compatible lights, locks, fans, and more with just your voice or create routines triggered by motion sensors.
Bestseller No. 6
Amazon Echo (4th Gen) | With premium sound, smart home hub, and Alexa | Charcoal
- Premium sound – Rich, detailed sound that automatically adapts to any room. Supports lossless HD audio available on select streaming services such as Amazon Music HD.
- Voice control your music – Stream songs from Amazon Music, Apple Music, Spotify, SiriusXM, and more. HD requires a compatible music streaming service.
- Smart home hub – Built-in hub to voice control compatible lights, locks, and sensors. Easily set up compatible Zigbee and Matter devices or select Ring Smart Lighting solar lights and bulbs.
- Alexa is ready to help – Set timers, reminders, and alarms. Alexa answers questions like "Alexa, what time is it?"
- Start your routines with motion – Turn on compatible lights, play your Flash Briefing, or turn on the coffee maker when you walk into the room.
Bestseller No. 7
Certified Refurbished Echo Show 5 (3rd Gen, 2023 release) | Smart display with 2x the bass and clearer sound | Charcoal
- A Certified Refurbished Echo Show 5 (3rd Gen, 2023 release) is refurbished, tested, and certified to look and work like new and comes with the same limited warranty as a new device. Certified Refurbished Amazon devices may be packaged in generic Amazon-branded boxes.
- ALEXA CAN SHOW YOU MORE – Set alarms and timers, sleep soundly with a relaxing playlist, start your morning with a smart home routine, see your calendar or weather clearly - all with your voice.
- SMALL SIZE, BIGGER SOUND – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
- KEEP YOUR HOME COMFORTABLE – Control compatible smart devices like lights and thermostats, even while you're away.
- SEE MORE WITH THE BUILT-IN CAMERA – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
Bestseller No. 8
Amazon Echo Show 10 (3rd Gen) | HD smart display with premium sound, motion and Alexa | Glacier White
- Alexa can show you even more - With a 10.1" HD screen that’s designed to move with you, video calls, recipes, and shows are always in view. The speakers deliver premium, directional sound.
- Stay in frame - Video call friends and family or take a picture while the 13 MP camera with auto-framing and motion keeps you front and center.
- Smart home made simple - Set up compatible Zigbee and Matter devices without a separate hub. Ask Alexa to show you security cameras, control lights, and adjust thermostats.
- Take a look around when you’re away - Securely access the built-in camera to remotely monitor your home anytime with the Alexa app or other Echo Show devices.
- So much entertainment - Ask Alexa to play your favorite shows, music, and podcasts from Prime Video, Netflix, Amazon Music, Spotify, and more.
Bestseller No. 9
Amazon Echo Show 15 | Full HD 15.6" smart display with Alexa and Fire TV built in | Remote included
- Everything you need at a glance - With a 15.6” Full HD (1080p) smart display and Fire TV, family organization and entertainment will look brilliant. You can turn your display into framed art or photos, and choose portrait or landscape orientation.
- Your new kitchen TV - With Fire TV, you can stream over 1 million movies and TV episodes. Watch favorites with subscriptions to Netflix, Hulu, Prime Video, Disney+, Paramount+, and more.
- Alexa voice remote for Fire TV - Easily browse and navigate Fire TV content from across the room. Quickly access popular Fire TV streaming apps with preset buttons (app buttons may vary).
- Frame your memories - With the Photo Frame feature, you can use your Echo Show 15 to display artwork and your albums from Amazon Photos. You can also invite family and friends to share photos to your Echo Show.
- Stay on top of your day - Use customizable widgets like shared calendars, personal sticky notes, and to-do lists to keep the family on track. Ask Alexa for daily meal inspiration tailored for you, including recipes, food delivery options, and more.
Bestseller No. 10
Amazon Echo Studio | Our best-sounding smart speaker ever - With Dolby Atmos, spatial audio processing technology, and Alexa | Charcoal
- Enjoy an immersive audio experience - Echo Studio now features spatial audio processing technology for a wider and more immersive audio experience. For stereo formats, Spatial audio processing technology creates a wider and more enveloping sound stage. Its 5 speakers produce powerful bass with improved clarity, dynamic midrange, and crisp highs. Dolby Atmos technology adds space, clarity, and depth.
- Voice control your music – Stream songs from Amazon Music, Apple Music, Spotify, Pandora, Tidal, and more. With Amazon Music HD, enjoy access to 90 million songs in lossless audio formats, like HD or Ultra HD, and select songs in spatial audio formats like Dolby Atmos.
- Adapts to any room – Automatically senses the acoustics of your space, fine-tuning playback for optimal sound.
- Built-in smart home hub – ask Alexa to control Zigbee and Matter-compatible devices.
- Ready to help – Ask Alexa to play music, read the news, and answer questions.
Last update on 2024-06-29 / Affiliate links / Images from Amazon Product Advertising API
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