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Safety Recall: 2017-2020 Honda Ridgeline Accessory Tonneau Cover Attachment Information
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Safety Recall: 2017-2020 Honda Ridgeline Accessory Tonneau Cover Attachment Information

oemdtc October 12, 2020 No Comments

September 17, 2020 NHTSA CAMPAIGN NUMBER: 20E068000

Tonneau Cover Panel May Detach from Vehicle

A separated panel may become a road hazard, increasing the risk of crash or injury.

 

NHTSA Campaign Number: 20E068

Manufacturer Honda (American Honda Motor Co.)

Components EQUIPMENT

Potential Number of Units Affected 28,885

 

Summary

Honda (American Honda Motor Co.) is recalling all Honda Genuine Accessory Tonneau Covers, part number 08Z07-T6Z-100F, sold for installation on 2017-2020 Ridgeline trucks. If the tonneau cover is not properly secured in the open or closed position, wind resistance may cause the cover to flip and buckle. If this occurs, the hinges between the center and rear panel may deform, possibly allowing the rear panel to separate from the vehicle.

 

Remedy

Honda will notify all registered owners of 2017-2020 Honda Ridgelines, and dealers will install tethers onto any Honda Genuine Accessory Tonneau Cover to prevent panel separation and apply warning labels, free of charge. In addition, an updated accessory user’s information manual will be provided. The recall began October 26, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is F8M.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall


Service Bulletin

A20-057
October 21, 2020
Version 2

Safety Recall: 2017−20 Ridgeline Accessory Tonneau Cover Attachment Information

Supersedes 20-057, dated September 18, 2020, to revise the information highlighted in yellow

 

AFFECTED VEHICLES

Year Model Trim Level VIN Range
2017−20RidgelineALLCheck the iN VIN status for eligibility.

 

REVISION SUMMARY

Under REPAIR PROCEDURE, a step was added.

 

BACKGROUND

If the Honda Genuine accessory tonneau cover is not properly attached and secured, or the vehicle is driven with it partially open, a section of the cover may detach from the vehicle, causing a possible road hazard and increasing the risk of a crash or injury.

 

CUSTOMER NOTIFICATION

Owners of all identified vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.

 

CORRECTIVE ACTION

Make sure the vehicle has a Honda Genuine accessory tonneau cover. If it does, make sure it does not already have the updated tether kit and warning labels installed.

If it does have a Honda Genuine accessory tonneau cover, and it does not have the updated tether kit and warning labels installed, install new D-rings with tether straps to the tonneau cover, install warning labels to the middle and rear panels of the cover. Then, have the service advisor give the new accessory user’s information manual from the kit to the customer.

 

NOTES

  • The possibility of repairs is very low compared to the population of vehicles assigned to this campaign.
  • If the vehicle is not equipped with a Genuine Honda accessory tonneau cover, or it already has the updated tether kit and warning labels, submit a Campaign Status Change Request Form to the Campaign department. E-mail it to [email protected]honda.com, or FAX it to 310-781-4823. You need to do this to prevent the same vehicle from returning with an open campaign.

 

PARTS INFORMATION

Part Name Part Number Quantity
Tonneau Cover Update Kit08Z07-T6Z-100W1

 

TOOL INFORMATION

Tool Name Part Number Quantity
Trim RollerMHLE54D1
1/4 Inch Drive Torque Wrench (Included in TPMS Sensor Service Tool Set.CDIHONTPMSK1

 

NOTES

  • All Honda dealers were sent a TPMS Sensor Service Tool Set (T/N CDIHONTPMSK) that includes a precision 1/4 inch drive torque wrench. Order it only if you do not have one.
  • All Honda dealers were sent a Trim Roller (T/N MHLE54D) in March 2018 for 18-021 Safety Recall: Second Row Outer Seat Striker Bracket (Seat Tipping). Order it only if you do not have one.
  • If you need an additional tool, you can order it by calling the Honda Tool and Equipment Program at 1-888-424-6857.

 

WARRANTY CLAIM INFORMATION

Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number
0181A7Install the tether kit, warning labels, and make sure the service advisor gives the new accessory user’s information manual to the customer.0.5 hr6TP00F8M00A20057A08Z07-T6Z-100F

Skill Level: Repair Technician

 

INSPECTION PROCEDURE

  1. Make sure the vehicle has a Honda Genuine accessory tonneau cover, and it does not have the updated tether kit and warning labels installed.

Honda Genuine accessory tonneau cover

 

  • If it is a Honda Genuine accessory tonneau cover, and it does not have the updated tether kit and warning labels, go to REPAIR PROCEDURE.
  • If the vehicle is not equipped with a Honda Genuine accessory tonneau cover, or it already has the updated tether kit and warning labels, submit a Campaign Status Change Request Form to the Campaign department. E-mail it to [email protected]honda.com, or FAX it to 310-781-4823.

 

REPAIR PROCEDURE

  1. Open the tailgate.
  2. Pull down the tonneau cover handle to release the hook from the rear bracket, then slide it inward while pulling down. Store the handle in the cross member. Do this step on the other side.

tonneau cover handle

 

  1. Fold the tonneau cover up toward the cabin (open position).

Fold the tonneau cover

 

  1. While the cover is in the open position, remove the D-rings and tethers straps from the center panel and throw them away. Retain the tapping screws.

tapping screws

 

  1. Using two of the tapping screws you just removed, install the template from the kit to where you removed the D-ring.

template

 

  1. Unfold the tonneau cover so the rear panel is sitting above the center panel. Take the other end of the template, and line it up with the edge of the hinge as shown. Then secure the template with masking tape.

template

template

 

  1. Use a center punch tool to mark the hinge holes as shown on the template.

Use a center punch tool to mark the hinge holes

 

  1. Carefully remove the two screws and masking tape holding the template in place. Discard the two screws and masking tape, but keep the template. You will need it again.
  2. Repeat steps 5 thru 7 on the other side of the panel using the same template and the remaining two tapping screws.
  1. Use a 2.5 mm drill bit to drill holes on the four punch marks, then remove any burrs.

 

NOTICE

Use masking tape to serve as a drill stop at 5 mm. If you drill too deep you can damage the hinge.

Use masking tape to serve as a drill stop

 

  1. Install the new D-ring with the tether strap end to the rear panel using new tapping screws. Start the screws by hand, then torque them with the 1/4 inch drive torque wrench to 25 N·m (20 lb-in). Repeat this step on the other side (driver/passenger side).

new D-ring

 

  1. Install the other new D-ring to the center panel using new tapping screws. Start the screws by hand, then torque them with the 1/4 inch drive torque wrench to 25 N·m (20 lb-in). Repeat this step on the other side (driver/passenger side).

D-ring

 

  1. Use isopropyl alcohol to thoroughly clean the surface of the rear panel where you will install the warning label. Make sure the alcohol is completely dry, then install the label as shown, and apply pressure to the entire surface of the label using a trim roller.

 

NOTE

Make sure the warning label’s orientation is correct. The orange should be facing toward the front of the vehicle.

D-ring

 

  1. Fold the tonneau cover to the open position, and use isopropyl alcohol to thoroughly clean the surface of the center panel where you will install the warning label. Make sure the alcohol is completely dry, then install the label as shown and apply pressure to the entire surface of the label using a trim roller.

install the warning label

 

  1. With the tonneau cover in the open position, latch the buckles on the new tether strap and tonneau cover on one side. Then, pull on the tether to make sure the buckle stays latched. Repeat this step on the other side. Once you make sure the buckles are secure, unlatch the buckles, and secure the snap on the tether to the tonneau cover.

 

tether strap

 

  1. Unfold the tonneau cover to the closed position. Pull down the tonneau cover handle on one side, slide it toward the bed lining while pulling down, then attach the hook to the rear bracket. Repeat this step on the other side.

 

tonneau cover

 

  1. Close the tailgate.
  2. Have the service advisor give the new accessory user’s information manual from the kit to the customer.

 

END

 


NHTSA Recall Number: 20E-068
Honda Campaign Number: F8M
Service Bulletin Number: 20-057

IMPORTANT SAFETY RECALL

 

October 2020

This notice applies to your vehicle: XXXXXXXXXXXXXXXXX

Dear FIRSTNAME LASTNAME,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in the Honda Genuine Accessory tonneau cover that may have been installed on certain 2017 – 2020 model year Ridgeline vehicles.

Why my vehicle is under recall: If your vehicle is equipped with a tonneau cover that is not properly attached and secured, and the vehicle is driven at highway speeds, a section of the cover may detach from the vehicle, creating a road hazard and increasing the risk of a crash or injury.
What Honda will do: Your Honda dealer will inspect your vehicle for the Honda Genuine Accessory tonneau cover and if equipped, will install tethers between the tonneau cover’s center and rear panel to prevent panel separation, and apply warning labels to the tonneau cover for FREE. The dealer will also provide you an updated accessory user’s information manual, which includes additional information about securing the tonneau cover prior to driving your vehicle. Honda estimates that the process will take approximately 30 minutes to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time.
What we need you to do: Please call any authorized Honda dealer and schedule an appointment to have your vehicle inspected and, if necessary, repaired for FREE.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

  • Check recall information for your vehicle by accessing the Honda Recall Lookup tool at www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
  • If you have questions or concerns, we encourage you to:
    • call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
    • contact your local Honda automobile dealer; or
    • email or chat by going to www.owners.honda.com/help/customer-relations; or
    • visit Twitter @HondaCustSvc; or o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.

If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement.

If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.

If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.

We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.

Sincerely,

American Honda Motor Co., Inc.

 


Número de campaña de seguridad NHTSA: 20E-068
Número de campaña de Honda: F8M
Número de boletín de servicio: 20-057

CAMPAÑA DE SEGURIDAD IMPORTANTE

Octubre 2020

Esta notificación aplica a su vehículo : XXXXXXXXXXXXXXXXX

Estimado FIRSTNAME LASTNAME,

Se le envía esta notificación de acuerdo con la Ley Nacional de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en la cubierta tonneau (accesorio genuino Honda), que ha sido instalada en algunos vehículos modelo Ridgeline año modelo 2017 – 2020.

¿Por qué mi vehículo está bajo esta campaña de seguridad?:Si su vehículo está equipado con una cubierta tonneau que no está adjuntada y asegurada adecuadamente y el vehículo se conduce a velocidades de carretera, una sección de la cubierta puede desprenderse del vehículo, creando un peligro en el camino y aumentando el riesgo de una colisión o lesión.
¿Qué hará Honda?”Su concesionario Honda inspeccionará la cubierta tonneau (accesorio genuino Honda) y si está equipado instalará las correas entre el centro de la cubierta tonneau y el panel trasero para prevenir la separación y aplicará las etiquetas de advertencia a la cubierta tonneau de forma GRATUITA. El concesionario también le suministrará un manual actualizado de información del usuario de los accesorios, los cuales incluye información adicional sobre como asegurar la cubierta tonneau previamente antes de conducir su vehículo. Honda estima que el proceso tomará aproximadamente 30 minutos para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo.
¿Qué necesitamos que usted haga?:Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la inspección de su vehículo y si es necesario la reparación de forma GRATUITA.

Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

  • Verifique la información de la campaña de seguridad de su vehículo ingresando en la herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número de identificación del vehículo (VIN).
  • Si usted tiene preguntas o inquietudes, le recomendamos que:
    • llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
    • comuníquese con su concesionario de automóviles Honda local; o
    • envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o o visite Twitter @HondaCustSvc; o o visite www.recalls.honda.com.

Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso.

Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.

Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov.

Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por favor tenga por seguro que su seguridad es nuestra primera preocupación.

Atentamente,

American Honda Motor Co., Inc.

 


For Immediate Release

 

Statement by American Honda Regarding Honda Genuine Accessory Tonneau Cover Recall: 2017-2020 Honda Ridgeline 

 

  • 28,885 tonneau covers sold as Honda Genuine Accessories are affected in the United States
  • Vehicles will be inspected, and if a recalled cover is found, a tether and warning label will be installed and an updated accessory user’s manual will be provided, for free
  • No reported crashes or injuries related to this issue

 

TORRANCE, Calif. – Sept. 24, 2020 – American Honda will voluntarily recall 28,885

Honda Genuine Accessory tonneau covers that may have been installed on 2017-2020 Honda Ridgeline pickup trucks in the United States. No related crashes or injuries have been reported.

 

The Honda Genuine Accessory tonneau cover for the 2017–2020 Honda Ridgeline is a tri-fold design that can be positioned to either partially cover (open) or completely cover (closed) the truck bed. If the tonneau cover is not properly secured in the open or closed position and the vehicle is operated at highway speeds, the wind resistance may cause the tonneau cover to flip and buckle, deforming the hinges between the center and rear panel. Deformed hinges could allow the rear panel to separate from the tonneau cover, creating a road hazard and increasing the risk of a crash or injury.

 

To complete the free recall repair, an authorized Honda dealer will install a tether between the tonneau cover’s center and rear panel to prevent panel separation, and apply warning labels to the tonneau cover. In addition, the dealer will provide an updated accessory user’s information manual, which instructs the owner to properly secure the tonneau cover prior to vehicle operation.

 

Honda is announcing this recall to encourage each owner of an affected vehicle to take it to an authorized dealer as soon as they receive notification of this recall from Honda. Mailed notification to owners will begin in late-October 2020. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.

# # #

 


573.6(c)(6)

Chronology:

 

June 2017

Honda Canada received the first claim of a panel separating from the tonneau cover. Honda Canada reviewed the claim, found that customer misuse contributed to the failure, and decided to monitor the market for similar activity.

 

July 2017

Honda received another claim of a panel separating from the tonneau cover, which marked the first claim from the U.S. market. Honda reviewed the claim and performed re-creation testing, which found that the customer forcibly closed the tonneau cover on top of objects protruding from the top of the truck bed. Forcing the tonneau cover closed bent the hinges, resulting in panel separation (customer misuse). Honda decided to monitor the market for similar activity.

 

October to November, 2019

Honda launched an investigation into the tonneau cover panel separation issue based on increased market activity, which included interviewing customers who claimed to have experienced a failure.

 

December 2019

Information from the customer interviews guided Honda in re-creation testing, which identified a potential scenario for rear panel separation when the tonneau cover was not properly secured and the vehicle was operating at highway speeds. Panel separation was limited to hinge deformations on the rear panel, as the hinge design between the front and center panel was not susceptible to deformation caused by an improperly secured tonneau cover. Honda performed quality inspections at the tonneau cover’s Tier-1 supplier, which did not identify any irregularities in workmanship or processes.

 

February 2020

A survey of customers who claimed to have experienced a failure supported the failure mode identified during the earlier interview process.

 

March 2020

Honda performed quality inspections at the tonneau cover’s Tier-2 supplier, which did not identify any irregularities in workmanship or processes.

 

April to August, 2020

Honda reviewed comparable products in the market and the associated instructions for proper usage. Based on this review, Honda investigated whether modifications to the design or usage instructions were appropriate.

 

September 10, 2020

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

 

As of September 10, 2020, Honda has received 17 warranty claims, three field reports, and no reports of injuries or crashes related to this issue.

 


October 22, 2020

 

Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Re: NHTSA Recall No. 20E-068
Part 573, Amended Defect Information Report
Genuine Accessory Tonneau Cover for 2017-2020 Honda Ridgeline

 

Dear Mr. Giuseppe:

In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting an amended Defect Information Report regarding NHTSA recall number 20E-068 originally submitted on September 17, 2020. The amendment removes 253 accessory tonneau covers from the affected equipment population. A database that tracked dealer demand was inappropriately used to determine the original affected equipment population. Honda has reconciled the actual number of potentially affected equipment with the appropriate sales database.

The following reporting category is being amended:

 

573.6(c)(3)

Total number of potentially affected equipment:

28,885 (original population)
–    253 (population reduction)
28,632 (amended population)

 

If you have any questions about this report, please feel free to contact me.

 

Sincerely,

 

AMERICAN HONDA MOTOR CO., INC.

 

Jeff Chang
Senior Manager
Product Regulatory Office

 

JC:wvt

 


September 17, 2020

 

Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Re: Part 573, Defect Information Report
Accessory Tonneau Cover for 2017-2020 Model Year Honda Ridgeline

 

Dear Mr. Giuseppe:

In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of Honda Genuine Accessory Tonneau Covers for 2017-2020 model year Honda Ridgeline vehicles to address a potential defect.

If you have any questions about this report, please feel free to contact me.

 

Sincerely,

 

AMERICAN HONDA MOTOR CO., INC.

 

Jeff Chang
Senior Manager
Product Regulatory Office

 

JC:wvt

 

Defect Information Report

 

573.6(c)(1)

Name of manufacturer:

American Honda Motor Co., Inc.

 

 

Manufacturer’s agent:

Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA  90501-2746

 

573.6(c)(2)

Identification of potentially affected vehicle equipment:

Component:Hard Tonneau Cover
Part No.:08Z07-T6Z-100F
Country of Origin:U.S.
Manufacturer:Extang Corporation

 

Description of the basis for the determination of the recall population:

The recall population was determined based on manufacturing records.

 

Description of how the vehicles being recalled differ from similar vehicles not included in the recall:

All accessory tonneau covers for 2017–2020 MY Honda Ridgelines are subject to recall. Because accessory tonneau cover sales are not tied to specific VINs, owners of all identified vehicles will be notified of the equipment recall.

 

573.6(c)(3)

Total number of potentially affected vehicle equipment: 28,885

 

 

573.6(c)(4)

Percentage of affected vehicle equipment that contain the defect: 100%

 

573.6(c)(5)

Defect description:

The Honda Genuine Accessory tonneau cover for 2017–2020 MY Honda Ridgeline is a tri-fold design that can be positioned to either partially cover (open) or completely cover (closed) the truck bed. If the tonneau cover is not properly secured in the open or closed position, and the vehicle is operated at highway speeds, the wind resistance may cause the tonneau cover to flip and buckle, deforming the hinges between the center and rear panel. Deformed hinges could allow the rear panel to separate from the tonneau cover, creating a road hazard and increasing the risk of a crash or injury.

 

Open PositionClosed Position
Properly Securedtonneau covertonneau cover
Improperly Securedtonneau cover

 

 

573.6(c)(6)

Chronology:

June 2017

Honda Canada received the first claim of a panel separating from the tonneau cover. Honda Canada reviewed the claim, found that customer misuse contributed to the failure, and decided to monitor the market for similar activity.

 

July 2017

Honda received another claim of a panel separating from the tonneau cover, which marked the first claim from the U.S. market. Honda reviewed the claim and performed re-creation testing, which found that the customer forcibly closed the tonneau cover on top of objects protruding from the top of the truck bed. Forcing the tonneau cover closed bent the hinges, resulting in panel separation (customer misuse). Honda decided to monitor the market for similar activity.

 

October to November, 2019

Honda launched an investigation into the tonneau cover panel separation issue based on increased market activity, which included interviewing customers who claimed to have experienced a failure.

 

December 2019

Information from the customer interviews guided Honda in re-creation testing, which identified a potential scenario for rear panel separation when the tonneau cover was not properly secured and the vehicle was operating at highway speeds. Panel separation was limited to hinge deformations on the rear panel, as the hinge design between the front and center panel was not susceptible to deformation caused by an improperly secured tonneau cover. Honda performed quality inspections at the tonneau cover’s Tier-1 supplier, which did not identify any irregularities in workmanship or processes.

 

February 2020

A survey of customers who claimed to have experienced a failure supported the failure mode identified during the earlier interview process.

 

March 2020

Honda performed quality inspections at the tonneau cover’s Tier-2 supplier, which did not identify any irregularities in workmanship or processes.

 

April to August, 2020

Honda reviewed comparable products in the market and the associated instructions for proper usage. Based on this review, Honda investigated whether modifications to the design or usage instructions were appropriate.

 

September 10, 2020

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

As of September 10, 2020, Honda has received 17 warranty claims, three field reports, and no reports of injuries or crashes related to this issue.

 

573.6(c)(8)(i)

Program for remedying the defect:

Registered owners of all 2017–2020 MY Honda Ridgelines will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will inspect the vehicle for the Honda Genuine Accessory tonneau cover and if equipped, will install a tether between the tonneau cover’s center and rear panel to prevent panel separation, and apply warning labels to the tonneau cover. In addition, the dealer will provide an updated accessory user’s information manual which instructs the owner to properly secure the tonneau cover prior to vehicle operation.

Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, according to the recall reimbursement plan on file with NHTSA.

 

573.6(c)(8)(ii)

The estimated date to start notification to dealers: September 18, 2020

The estimated date to start notifications to owners: October 26, 2020 573.6(c)(10)

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter, and other dealer communication will be submitted to your office as soon as possible.

 

A draft of the owner notification letter will be submitted to your office as soon as possible.

 

 

573.6(c)(11)

Manufacturer’s campaign number: F8M

 


January 20, 2021

 

Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Re:

NHTSA Recall No. 20E-068
Part 573, Amended Defect Information Report
Genuine Accessory Tonneau Cover for 2017-2020 Honda Ridgeline

 

Dear Mr. Giuseppe:

 

In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting an amended Defect Information Report regarding NHTSA recall number 20E-068 originally submitted on September 17, 2020. As accessory tonneau covers are not linked to specific VINs, owner notification was mailed to all vehicles that could be installed with the recalled equipment. Updating the affected population allows for proper accounting of owner notification and quarterly recall completion reporting.

The following reporting category is being amended:

 

573.6(c)(3)
Total number of potentially affected equipment: 28,885
Total number of potentially affected vehicle: 151,343

 

If you have any questions about this report, please feel free to contact me.

 

Sincerely,

 

AMERICAN HONDA MOTOR CO., INC.

 

Jeff Chang
Senior Manager

 


 

Next Unread Message View Message
DATE: September 18, 2020
TO: All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2017-20 Ridgeline Accessory Tonneau Cover
On September 17, 2020, American Honda notified NHTSA of a stop sale and safety recall for model years
2017-2020 Ridgeline vehicles that may have an improperly attached Honda genuine accessory tonneau
cover, which may detach while driving causing a possible road hazard. Refer to your eResponsibility report
or do an iN VIN status inquiry to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
BACKGROUND
The accessory tonneau cover may not be attached as described in the accessory user’s information
manual. If the accessory tonneau cover is not properly attached and secured, or the vehicle is driven
with the cover partially open, a section of the cover may detach from the vehicle.
REPAIR
For those vehicles whose Owners installed an accessory tonneau cover, dealers will install new D-rings
with tether straps and warning labels on the tonneau cover, and place an updated accessory user’s
information manual in the vehicle glove box.
PARTS
Repair kits will be available at time of launch. Please verify that you have a vehicle with the affected
tonneau cover before ordering.
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service bulletin 20-057, Safety Recall: 2017-20 Ridgeline Accessory Tonneau Cover Attachment Information, has
been posted to the Service Information System (SIS) as of September 18, 2020. It includes parts, repair,
and warranty information related to this campaign.
CUSTOMER NOTIFICATION
American Honda expects to begin customer notification in late October 2020.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
Sent on 09 18 2020 Expires on 11 06 2020
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2017-20 Ridgeline Accessory Tonneau Cover
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

********************************************************************

Next Unread Message View Message
Dear Honda Dealer Parts Manager,
On September 18th, American Honda Parts Operations Campaign Group issued a Part Stop Sale/Return Request to all
Honda dealers regarding the 2017-2020 Ridgeline accessory tonneau cover. This notification stated that 2017-2020
Ridgeline vehicles may have an improperly attached Honda Genuine Accessory tonneau cover, which may detach
while driving causing a possible road hazard.
A countermeasure repair has been established for the 2017-2020 Ridgeline accessory tonneau cover and a new
part number has been issued.
New 2017-2020 Ridgeline Accessory Tonneau Cover Part Number is: 08Z07-T6Z-101F
This part number will be available starting the week of October 12th.
Thank you,
Auto Accessory Marketing
American Honda Motor Company, Inc.
Sent on 10 09 2020 Expires on 11 06 2020
From Auto Accessory Marketing
Subject New Part Number and Availability for Honda Ridgeline Accessory Tonneau Cover
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

 

 


5 Affected Products

Equipment

BRANDPART NO.PRODUCTION DATES
HONDAHARD TONNEAU COVERS

Vehicle

MAKEMODELYEAR
HONDARIDGELINE2017-2020

15 Associated Documents

Remedy Instructions and TSB

RCRIT-20E068-4723.pdf 1686.308KB

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Chronology

RMISC-20E068-5033.pdf 109.506KB

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Miscellaneous Document – 573 Defect Information Report

RMISC-20E068-3407.pdf 388.396KB

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Defect Notice 573 Report

RCLRPT-20E068-6315.PDF 213.866KB

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Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety Recall: 2017-20 Ridgeline Accessory Tonneau Cover

RCMN-20E068-4722.pdf 193.957KB

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Miscellaneous Document – Part 573, Amended Defect Information Report

RMISC-20E068-0207.pdf 147.715KB

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Recall 573 Report – Amendment 1

RCLRPT-20E068-6459.PDF 213.865KB

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Recall Acknowledgement

RCAK-20E068-5327.pdf 309.874KB

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Remedy Instructions and TSB

RCRIT-20E068-7760.pdf 2300.918KB

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Miscellaneous Document – Media Statement

RMISC-20E068-1755.pdf 77.076KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20E068-2145.pdf 104.88KB

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Manufacturer Notices(to Dealers,etc)- New Part Number and Availability for Honda Ridgeline Accessory Tonneau Cover

RCMN-20E068-0352.pdf 36.387KB

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Miscellaneous Document – Part 573, Amended Defect Information Report

RMISC-20E068-8174.pdf 147.439KB

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Recall 573 Report – Amendment 2

RCLRPT-20E068-5956.PDF 213.867KB

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Recall Quarterly Report #1, 2020-4

RCLQRT-20E068-3878.PDF 211.158KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E068&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

Bestseller No. 1
TruXedo Lo Pro Soft Roll Up Truck Bed Tonneau Cover | 530601 | fits 2017 - 2021 Honda Ridgeline 5' 4' Bed (64')
TruXedo Lo Pro Soft Roll Up Truck Bed Tonneau Cover | 530601 | fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
  • Fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
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Undercover Flex Hard Folding Truck Bed Tonneau Cover | FX81000 | Fits 2017 - 2021 Honda Ridgeline 5' Bed (60'')
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  • Fits 2017 - 2021 Honda Ridgeline 5' Bed (60"")
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SaleBestseller No. 3
Extang Trifecta 2.0 Soft Folding Truck Bed Tonneau Cover | 92590 | Fits 2017-20 Honda Ridgeline 5' Bed
Extang Trifecta 2.0 Soft Folding Truck Bed Tonneau Cover | 92590 | Fits 2017-20 Honda Ridgeline 5' Bed
  • Fits 2017 - 2021 Honda Ridgeline 5' Bed
  • KEEP IT SIMPLE: Easy to install & easy to operate. Two EZ-Lock clamps located at the tailgate keeps cover locked. Pull down each clamp, fold cover twice, buckle to the cab & go. Entire cover can be easily removed in minutes to haul that brand new sofa.
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  • FASTEST INSTALL: This soft-folding cover comes fully assembled. Simply square up the cover to your truck & tighten the two cab clamps to the bed wall. No rails to fuss about & no special tools needed. Takes longer to remove from the box than to install.
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$449.00
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Bestseller No. 4
BAK BAKFlip MX4 Hard Folding Truck Bed Tonneau Cover | 448602 | Fits 2017 - 2021 Honda Ridgeline 5' 4' Bed (64')
BAK BAKFlip MX4 Hard Folding Truck Bed Tonneau Cover | 448602 | Fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
  • Fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
  • ULTIMATE SECURITY: The BAKFlip MX4 tonneau cover has durable aluminum panels that automatically latch as the cover is partially or fully closed, and is fully locked once your tailgate is closed
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  • 100% BED ACCESS: Operate this cover closed, folded or flipped up, all without covering the 3rd brake light. Paired with a dual action tailgate seal for tailgate operation open or closed
  • WE’VE GOT YOUR BAK: The MX4 truck bed cover is rated up to 400 lbs of evenly distributed weight and is easy to install. This hard fold has a 5-year, hassle-free warranty, with a US-based support team
$1,029.88
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Bestseller No. 5
Tonno Pro Tonno Fold, Soft Folding Truck Bed Tonneau Cover | 42-600 | Fits 2006 - 2015 Honda Ridgeline 5' Bed (60')
Tonno Pro Tonno Fold, Soft Folding Truck Bed Tonneau Cover | 42-600 | Fits 2006 - 2015 Honda Ridgeline 5' Bed (60")
  • Fits 2006 - 2015 Honda Ridgeline 5' Bed (60")
  • E-Z clamping system locks down the cover from the inside, securing your belongings from the elements and any on-lookers
  • Powder-coated aluminum frame is sturdy but lightweight enough for one-hand use
  • Comes pre-assembled, with heavy duty side-rail clamps for a 5-minute install
  • Hinged sections fold back into a compact unit for more truck bed access
$241.16
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Bestseller No. 6
North MountainSoft Vinyl Roll-up Tonneau Cover, Clamp On No Drill Top Mount Assembly w/Rails+Mounting Hardware,Compatible with 2017-now Honda Ridgeline
North MountainSoft Vinyl Roll-up Tonneau Cover, Clamp On No Drill Top Mount Assembly w/Rails+Mounting Hardware,Compatible with 2017-now Honda Ridgeline
  • Fitment: Compatible with 2017-now Honda Ridgeline (NOT For Track Sys. & Roll Bar);
  • Item-offered: 1pc Soft Vinyl Roll-up Tonneau Cover Assembly Side Rails Clamps Hex Keys Installation Instruction;
  • Top-Mount Style: -- The cover sits on top of the bed rails for improved water runoff and minimal bed space intrusion. It will not be compatible with models that have existing accessory on your truck bed rails;
  • Built-In Cross Bars Design: -- Low profile bows/cross bars are connected with the tarp and will roll-up together with the cover that allows full and instant access to the bed for hauling and transporting cargo and provide a smooth and flat look when closed;
  • Warranty: Made of Tear-resistant Double Sided 24oz Vinyl Tarp and Aluminum Frame/Rails. Comes with 3 year warranty against defects in materials and workmanship under its intended use.
$197.78
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Bestseller No. 7
Honda 08Z07-T6Z-100 Hard Tonneau Cover, 1 Pack
Honda 08Z07-T6Z-100 Hard Tonneau Cover, 1 Pack
  • Genuine OEM
  • High quality
  • Designed to work specifically with your vehicle
  • Fits 2017 and 2018 Ridgeline Models
  • Will not work on any earlier Ridgeline models
$912.97
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Bestseller No. 8
Extang Solid Fold 2.0 Hard Folding Truck Bed Tonneau Cover | 83590 | Fits 2017-20 Honda Ridgeline 5' Bed,Black
Extang Solid Fold 2.0 Hard Folding Truck Bed Tonneau Cover | 83590 | Fits 2017-20 Honda Ridgeline 5' Bed,Black
  • Fits 2017 - 2021 Honda Ridgeline 5' Bed
  • ULTRA-TOUGH PANELS: Solid Fold 2.0 is a hard folding truck bed cover armed with lightweight, automotive grade polymer panels. Dent and scratch resistant, and takes UV rays like a champ. From cinder blocks to groceries, these panels can handle it all.
  • ARRIVES FULLY ASSEMBLED: The whole cover comes completely put together allowing for a quick and easy install. Tighten the two cab clamps to your truck bed, unfold the cover to the tailgate & pull down on the EZ-Lock tailgate clamps to lock in place.
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$949.00
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Bestseller No. 9
RetraxONE MX Retractable Truck Bed Tonneau Cover | 60502 | Fits 2017 - 2021 Honda Ridgeline 5' 4' Bed (64')
RetraxONE MX Retractable Truck Bed Tonneau Cover | 60502 | Fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
  • Fits 2017 - 2021 Honda Ridgeline 5' 4" Bed (64")
  • LEGENDARY SECURITY This retractable cover can be securely locked in place anywhere along the truck bed rails by the truck bed latch or key. Allowing for secure and convenient, partial bed usage
  • LEGENDARY STYLE The RetraxONE MX has a stylish matte finish, giving it superior protection against UV damage and scratches
  • DURABLE CONSTRUCTION The RetraxONE MX is made with one-piece, aluminum-reinforced polycarbonate material, and can support up to 200 lbs. of evenly distributed weight
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$1,299.00
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Bestseller No. 10
Rugged Liner E-Series Soft Folding Truck Bed Tonneau Cover | E3-HRL05 | Fits 2005 - 2016 Honda Ridgeline 5' 0' Bed (60')
Rugged Liner E-Series Soft Folding Truck Bed Tonneau Cover | E3-HRL05 | Fits 2005 - 2016 Honda Ridgeline 5' 0" Bed (60")
  • Fits 2005 - 2016 Honda Ridgeline 5' 0" Bed (60")
  • TEAR-RESISTANT TOP: The E-Series Soft Folding Cover has a durable tear-resistant vinyl supported by an all-aluminum frame to withstand heavy snowfall while enabling rain to simply slide off. Surrounding seals prevent moisture from entering your truck bed
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  • FULLY ASSEMBLED DESIGN: E-Series Soft Folding Cover is shipped completely assembled in the box with no loose parts. Square up on your truck bed, secure cab clamps, unfold onto bed, secure clamps & hit the road - no tools required for installation
  • BACKED BY RUGGED LINER: Rugged Liner backs the E-Series Soft Folding truck bed cover for a limited lifetime, so you are covered as long as you own your truck
$290.13
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Last update on 2021-03-01 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2021-03-01 / Affiliate links / Images from Amazon Product Advertising API

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