February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V067000
Certification Label Ink Can be Wiped Away
If the operator is unable to refer to the label information, the vehicle may be overloaded, increasing the risk of a crash.
NHTSA Campaign Number: 20V067
Manufacturer Honda
(American Honda Motor Co.)
Components EQUIPMENT
Potential Number of Units Affected 10,050
Summary
Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.
Remedy
Honda will notify owners, and dealers will replace the certification label, free of charge. The recall began March 24, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is B6T.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Honda has a Recall
A20-017
February 7, 2020
Version 1
Safety Recall: 2020 Passport and Pilot Certification Label
AFFECTED VEHICLES
| Year | Model | Trim | VIN Range |
| 2020 | Passport | ALL | Check the iN VIN status for eligibility. |
| 2020 | Pilot | ALL | Check the iN VIN status for eligibility. |
BACKGROUND
On certain 2020 Passport and Pilot vehicles built between November 2019 and January 2020, due to a printing error, the ink on the certification label may rub off when wiping it with alcohol, gasoline, kerosene, engine oil, window cleaner, wax or any other household cleaners. If the label information can be wiped away, the operator may not be able to refer to it, possibly resulting in the vehicle being overloaded, which can increase the risk of a crash.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. These vehicles must be repaired before they are sold.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Replace the certification label.
PARTS INFORMATION
VIN-specific replacement labels have been shipped, “Attn: Service Manager”, directly from the factory to your dealership and once received they need to be reviewed against your vehicle inventory or the list of vehicles assigned. Should a label become lost at any time, the DPSM must be notified immediately for support of reprint from the factory. If a vehicle has already been sold, the dealer must contact the customer and schedule an appointment for replacement of the vehicle’s label as soon as possible. Any unused or damaged replacement labels must be returned to the DPSM.
WARRANTY CLAIM INFORMATION
NOTE
This update can be done on the service drive by the service advisor or a porter.
| Operation
Number | Description | Flat Rate
Time | Defect
Code | Symptom
Code | Template
ID | Failed Part Number |
| 8150A2 | Remove and replace the certification label. | 0.2 hr | 6LU00 | B6T00 | A20017A | 42762-TG7-A23 |
| A | Compensation for photo upload. | 0.1 hr |
REPAIR PROCEDURE
- Open the driver’s door, and locate the certification label. Some vehicles will have the certification label placed at the base of the B-pillar while others will be placed just below the striker in the doorjamb.
- Make sure the VIN on the dashboard matches the one on the new certification label. Also, make sure the VIN and manufacture date on the new label matches the old label.
- Before removing the old certification label, take a photo of the old and new label next to each other. Attach the photo to the warranty claim.
- Use a plastic tool to remove the label. Be careful not to scratch or damage the paint.
NOTE
Applying heat with a heat gun may make the label easier to remove.
- After the label is removed, using isopropyl alcohol on a lint-free cloth, thoroughly clean the area where the new label will be attached. Make sure there is no residue from the old label, and allow the alcohol to dry.
- Apply the new certification label in the same location as the old label. Make sure the label is applied in the same orientation as the removed label.
NOTE
Make sure the label is properly applied to the body, and make sure there are no wrinkles, tears, or bubbles.
- As a secondary check, have someone else make sure the VIN on the new certification label matches the one on the dashboard.
- Permanently destroy the old certification label removed from the vehicle.
END
March 2020
NHTSA Recall 20V-067
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXX
Dear <First Name Last Name>,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
WHAT IS THE REASON FOR THIS NOTICE?
Honda has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Passport and Pilot vehicles. The certification label was printed with ink that may be wiped away with commonplace cleaning products. If the label information is wiped away, the operator wouldn’t be able to refer to the information, possibly resulting in the vehicle being overloaded, which can increase the risk of a crash.
WHAT WILL HONDA DO?
The dealer will replace the certification label for free.
WHAT SHOULD YOU DO?
The replacement certification label was sent to the dealer where your vehicle was purchased. Please call and make an appointment with that specific dealer to have the label replaced for free. Once you make an appointment, be advised that the total replacement process may take approximately 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important informationn.
If for any reason you are unable to return to the dealer where your vehicle was purchased, please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 for alternative arrangements.
CHECK YOUR VEHICLE FOR OPEN RECALLS
You can check your vehicle’s eligibility for repair under this or any other recall. Please visit the Honda Recall Lookup tool at www.recalls.honda.com and enter your Vehicle Identification Number (VIN).
OWNER INFORMATION
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
DO YOU STILL HAVE MORE QUESTIONS?
If you have questions or concerns, we encourage you to:
- contact your local Honda automobile dealer; or
- call American Honda’s Customer Support & Campaign Center at 1-888-234-2138; or
- email or chat by going to https://owners.honda.com/help/customer-relations
- visit Twitter @HondaCustSvc; or
- visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.safercar.gov.
We apologize for any inconvenience this recall may cause you.
Sincerely,
American Honda Motor Co., Inc.
Campaign #B6T / Service Bulletin #20-017
CO-9891
Marzo de 2020
Campaña de seguridad NHTSA 20V-067
CAMPAÑA DE SEGURIDAD IMPORTANTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXX
Estimado <First Name Last Name>,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).
¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?
Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo Pilot y Passport año modelo 2020. La etiqueta de certificación fue impresa en tinta que puede borrarse con productos de limpieza comunes. Si la información de la etiqueta se borra, el operador tal vez no podrá referirse a la información, posiblemente ocasionando que el vehículo se sobrecargue, lo cual puede aumentar el riesgo de un choqueo.
¿QUÉ HARÁ HONDA?
El concesionario reemplazará la etiqueta de certificación forma gratuita.
¿QUÉ DEBE HACER USTED?
La etiqueta de certificación de reemplazo fue enviada al concesionario donde compró su vehículo. Por favor comuníquese y haga una cita con ese concesionario específico para el reemplazo de la etiqueta de forma gratuita. Una vez que programe una cita, le avisamos que el proceso de reemplazo total podría tardar aproximadamente 30 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.
Si por alguna razón usted no puede regresar al concesionario donde compró su vehículo, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para hacer los arreglos alternativos.
VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE
Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor visite la herramienta “Honda Recall Lookup” en www.recalls.honda.com e ingrese su número de identificación del vehículo (VIN).
INFORMACIÓN DEL PROPIETARIO
Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
¿USTED TODAVÍA TIENE MÁS PREGUNTAS?
Si usted tiene preguntas o inquietudes, le recomendamos que:
- se comuníquese con su concesionario de automóviles Honda local; o
- se comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138; o
- o por correo electrónico o chat en https://owners.honda.com/help/customer-relations
- visite Twitter @HondaCustSvc; o
- Para más información también puede visitar recalls.honda.com
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página web https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
CO-9891
Campaña #B6T / Boletín de Servicio #20-017
SEOCONTENT-START
Next Unread Message View Message
DATE: February 7, 2020
TO: All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2020 Passport, Pilot Certification Label
On February 6, 2020, American Honda notified NHTSA of a stop sale and safety recall for certain 2020 Passport
and Pilot vehicles due to improperly manufactured certification labels. Refer to your eResponsibility report or
do an iN VIN status inquiry to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
BACKGROUND
Due to a printing error, the ink on the certification label may rub off when wiping the label with alcohol, gasoline,
kerosene, engine oil, window cleaner, car wax, or any other household cleaners. If the label information is wiped
away, the operator may not be able to refer to the information, possibly resulting in the vehicle being overloaded, which
can increase the risk of a crash.
REPAIR
Replace the certification label with an updated label.
PARTS
VIN-specific replacement labels have been shipped, “Attn: Service Manager”, directly from the factory to your
dealership and once received they need to be reviewed against your vehicle inventory or the list of vehicles assigned.
Should a label become lost at any time, the DPSM must be notified immediately for support of reprint from the factory. If a
vehicle has already been sold, the dealer must contact the customer and schedule an appointment for replacement of
the vehicle’s label as soon as possible. Any unused or damaged replacement labels must be returned to the DPSM.
DEALER-TO-DEALER TRANSFERS
For any dealer-to-dealer transfer, the original dealer must repair the vehicle prior to transfer. If the vehicle is not
available, the label must be sent to the new dealer in the most secure way, physical transfer preferred, or with a
tracking number to the new dealership.
TOOLS
There are no special tools needed for this campaign.
SERVICE BULLETIN
Service bulletin 20-017, Safety Recall: 2020 Passport and Pilot Certification Label, has beenposted to the Service
Information System (SIS) as of February 7, 2020. It includes repair and warranty information related to this campaign.
Sent on 02 07 2020 Expires on 03 25 2020
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2020 Passport, Pilot Certification Label
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by mid-March 2020.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to determine
eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2
For Immediate Release
Statement by American Honda Regarding Certification Label Recall: 2020 Honda Passport and Pilot
• 10,050 vehicles will be recalled in the United States to replace the certification labels affixed to the doorjamb
• Incorrect ink was used to print the labels, allowing required information to be erased when cleaned
TORRANCE, Calif. – Feb. 12, 2020 – American Honda will voluntarily recall 10,050 Honda Passport and Pilot vehicles from the 2020 model year in the United States to replace the certification label affixed to the driver’s doorjamb, free of charge. Incorrect ink was used to print the labels denoting weight ratings, tire size and other required certification information (49 CFR, Part 567). This ink can be removed if the labels are cleaned with certain common cleaners, potentially erasing the required information. If drivers are unable to refer to the required information, they may inadvertently overload their vehicles, which could increase the risk of a crash.
Honda is announcing this recall to encourage each owner of an affected vehicle to take it to an authorized dealer as soon as they receive notification of this recall from Honda. Mailed notification to customers will begin in mid-March 2020. Owners of these models can also determine if their vehicles are affected by visiting www.recalls.honda.com or by calling (888) 234-2138.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HONDA | PASSPORT | 2020 |
| HONDA | PILOT | 2020 |
12 Associated Documents
Miscellaneous Document – Media Statement
RMISC-20V067-1637.pdf 106.238KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V067-8258.PDF 211.252KB
Recall 573 Report – Amendment 1
RCLRPT-20V067-7170.PDF 213.649KB
Recall Quarterly Report #1, 2020-1
RCLQRT-20V067-4723.PDF 211.149KB
Remedy Instructions and TSB
RCRIT-20V067-8378.pdf 1206.309KB
Defect Notice 573 Report
RCLRPT-20V067-6271.PDF 213.648KB
Chronology
RMISC-20V067-5389.pdf 88.139KB
Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety Recall: 2020 Passport, Pilot Certification Label
Recall Acknowledgement
RCAK-20V067-6094.pdf 244.764KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V067-4777.pdf 40.345KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V067-2065.PDF 211.343KB
Recall Quarterly Report #4, 2020-4
RCLQRT-20V067-2919.PDF 211.456KB
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