Safety Recall T6U: Third Row Accessory Power Outlet – 2018-2020 Honda Odyssey

February 6, 2020 NHTSA CAMPAIGN NUMBER: 20V066000

Accessory Power Outlet Harness May Short Circuit

An intermittent electrical short could overheat the wire harness, increasing the risk of a fire.

 

NHTSA Campaign Number: 20V066

Manufacturer HondaeBay logo (American HondaeBay logo Motor Co.)

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 241,339

 

Summary

HondaeBay logo (American HondaeBay logo Motor Co.) is recalling certain 2018-2020 Odyssey vehicles. The wire harness for the third row seat accessory power outlet may get pinched between the unibody and rear trim panel, possibly damaging the wires and causing an electrical short.

 

Remedy

HondaeBay logo will notify owners, and dealers will inspect the third row seat accessory power outlet wire harness for damage, replacing it as necessary. If no damage is found, the dealer will apply protective tape and re-route the harness. All repairs will be performed free of charge. The recall began March 16, 2020. Owners may contact HondaeBay logo customer service at 1-888-234-2138. HondaeBay logo’s number for this recall is T6U.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall

 


A20-012

February 11, 2020
Version 2

Safety Recall: Third Row Accessory Power Outlet

Supersedes 20-012, Dated February 7, 2020, to revise the information highlighted in yellow.

AFFECTED VEHICLES

YearModelTrimVIN Range
2018-20OdysseyEX-L, EX-L with Navigation and RES, Touring, and EliteCheck the iN VIN status for eligibility.

 

REVISION SUMMARY

The CORRECTIVE ACTION was updated, and an image in the REPAIR PROCEDURE section was revised.

 

BACKGROUND

The routing for the third row seat accessory power outlet wiring harness may allow for pinching of the harness between the unibody and the rear trim panel. If the pinching damages and exposes the copper wire to the unibody, an electrical short could occur. An intermittent electrical short could overheat the wiring harness, increasing the risk of a fire.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Inspect the third row seat accessory power outlet branch of the wiring harness between the C-pillar trim and the third row accessory power socket connector for any damage that has exposed the copper wire. If copper wire is not exposed, wrap the branch with electrical tape, and install the new floor harness clip and moonroof drain tube clip. Then route the third row accessory power socket harness branch and the rear entertainment harness (if equipped) behind the floor harness and the moonroof drain tube.

If copper wire is exposed, contact Tech Line to review for possible floor harness replacement.

NOTE

A very small number of floor harnesses will require replacement. New harnesses will include an updated clip.

 

PARTS INFORMATION

Part NamePart NumberQuantity
Clip Kit For Wire Harness and Moonroof Drain32107-THR-3051

 

REQUIRED MATERIALS

Part NamePart NumberQuantity
Electrical tapeCommercially Available1

 

SPECIAL TOOLS

Tool NameTool NumberQuantity
Cargo Cap Screw Socket07AAA-SEPA1001

 

WARRANTY CLAIM INFORMATION

Operation

Number

DescriptionFlat Rate

Time

Defect

Code

Symptom

Code

Template

ID

Failed Part Number
7371DKReplace the clips for routing the floor harness and moonroof drain tube.0.6 hr6HF00T6U00A20012A32107-THR-A01

 

Skill Level: Repair Technician

 

 

REPAIR PROCEDURE

  1. Open the left side power sliding door and the power tailgate.
  2. Remove the air intake duct.
  3. Disconnect the 12-volt battery.

NOTICE

  • Always disconnect the negative terminal first.
  • To protect the battery sensor connector from damage, do not hold it when removing the terminal.
  • Do not disconnect the 12-volt battery sensor from the cable.
  1. Remove the rear trim panel.
    • Set the third row seats upright.
    • Remove the weatherstrip as needed.
    • Remove the rear trim panel. If necessary, use special tool 07AAA-SEPA100 to remove the hook bolts.
    • Fold down and stow the third row seats.
  2. Remove the left sliding door sill upper trim.
  3. Remove the weatherstrip along the left rear side trim panel as needed.
  4. Remove the left side rear trim panel. Disconnect the third row accessory power socket by pressing the lock that is located on the bottom of the connector to release it from the power socket. In addition, do the following if it applies to the vehicle:
    • Remove the HondaVAC hose from the vacuum, and disconnect the connector.
    • Disconnect the rear entertainment connector.
  5. If the third row accessory power socket harness branch of the floor harness was improperly routed, the harness may be deformed. Inspect this part of the harness from the C-pillar trim to the third row accessory power socket connector for any exposed copper wiring. Do not remove the electrical tape.

NOTE

Below are examples of deformation on the power socket harness branch that do not have exposed copper wire, which require wrapping the harness branch with electrical tape to proceed with the repair.

Is copper wire exposed on the third row accessory power socket harness branch?

  • NO – Copper wire is not exposed. Wrap the third row accessory power socket harness branch from the pillar trim to the connector with electrical tape as shown, then go to step 9.
  • YES – Copper wire is exposed. The complete floor harness may require replacement, but must be reviewed by Tech Line. Provide the following information to Tech Line before proceeding to step 9 to relocate the moonroof drain tube.

NOTE

American HondaeBay logo expects very few floor harnesses requiring replacement.

  • Take pictures that clearly show the exposed copper wiring.
  • Take a picture of the VIN sticker in the driver side door frame.
  • Log in to the Service Information System and create a Tech Line Access Code. (Do not call Tech Line.)
  • Email the pictures to part_release@ahm.hondaeBay logo.com.
    • In the subject line, enter Odyssey Harness and the VIN.
    • In the email body, include the following:
      • Pictures of the exposed copper wire and VIN sticker
      • The 11-digit Tech Line Access Code
      • Technician name
      • Technician telephone number

Tech Line will review the pictures and contact you with next steps using the contact information you provided.

NOTE

If Tech Line confirms the complete floor harness requires replacement, it is not necessary to complete steps 11, 12, and 14 to complete this repair procedure. The new floor harness will come with the new clip described in this repair procedure to relocate the harness.

  1. Mark the location of the clip on the floor harness corrugated tube and the moonroof drain tube.
    • To make sure the new clip is placed in the proper location on the floor harness, use a paint marker to mark the top and bottom edge of the band on the floor harness as shown.
    • To make sure the new clip is placed in the proper location on the moonroof drain tube, use a paint marker to mark the top and bottom edge of the band on the moonroof drain tube as shown.
  2. Remove the clip on the moonroof drain tube.

NOTE

Carefully remove the clip from the moonroof drain tube. If the drain is damaged, it must be replaced.

  • Remove the clip from the body.
  • Carefully cut the band with side cutters to remove the clip from the harness.

 

  1. Remove the clip on the floor harness.
    • Remove the clip from the body.
    • Carefully cut the band to remove the clip from the harness.

NOTE

Do not damage the floor harness, or you will have to replace it.

  1. Route the third row accessory power socket harness branch and the rear entertainment harness (if equipped) behind the floor harness and the moonroof drain tube from the left to the right as shown.
  2. Install the new moonroof drain tube clip (green) into the original hole.

NOTE

The new clip is offset from the center. Make sure you install the clip as indicated to make sure the moonroof drain tube is routed properly.

  • Install the new green clip toward the rear of the drain tube between the marks you made.
  • Cut off the excess band.
  • Install the clip into the original hole.
  1. Install the new floor harness clip (gray) into the original hole.

NOTE

The new clip is offset from the center. Install the clip as indicated to make sure the floor harness is routed properly.

  • Install the new gray clip toward the rear of the floor harness between the marks you made.
  • Cut off the excess band.
  • Install the clip into the original hole.
  1. Install the rear trim panel and, just before setting the trim panel to the c-pillar trim, check to confirm that the new clips were installed correctly, and the third row accessory power socket connector does not interfere with the floor harness when the panel is fully set.
  2. Install the following:
  3. Connect the battery, and install the air intake duct.
    • While holding down the terminal, torque both positive and negative clamps to 4-6 N•m (35-53 lb-in).

NOTES

  • Do not over torque the terminal.
  • Always connect the positive side first.
  • Check the battery terminals are correctly attached as shown.
  1. Turn the ignition to ON, and check that the third row accessory power socket in the third row seat works properly. Ifthe third row power socket does not work, this bulletin does not apply. Continue with normal system troubleshooting. See S/B 20-018, Service Manual Update: Accessory Power Socket Troubleshooting.
  2. Press and hold the audio system power button to exit the anti-theft mode.
  3. Reset the power sliding door control unit.

END

 


March 2020

NHTSA Recall 20V-066

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: XXXXXXXXXXXXXXXX

Dear <First Name Last Name>,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

WHAT IS THE REASON FOR THIS NOTICE?

HondaeBay logo has decided that a defect which relates to motor vehicle safety exists in all 2018–2019 and certain 2020 model year Odyssey EX-L, Odyssey Touring, and Odyssey Elite vehicles. During factory installation of the rear trim panel, the electrical wiring for the third row seat accessory power socket could get pinched between the rear trim panel and metal body of the vehicle. If the pinching damages and exposes the electrical wiring, contact with the metal body would cause a short circuit. A short circuit could overheat the electrical wiring and its plastic components, increasing the risk of a fire.

 

WHAT WILL HONDAeBay logo DO?

The dealer will inspect the third row seat accessory power socket for exposed electrical wiring. If the electrical wiring is not exposed, the electrical wiring will be reinforced with protective tape and re-routed to prevent pinching, for free. If the electrical wiring is exposed, the electrical wiring will be replaced and re-routed for free.

 

WHAT SHOULD YOU DO?

Please call any authorized HondaeBay logo dealer and make an appointment to have your vehicle’s electrical wiring for the third row seat accessory power socket inspected for free. Once you make an appointment to repair your vehicle, be advised that the total inspection process may take approximately 45 minutes. If the electrical wiring needs replacement, your vehicle must remain at the dealer for at least a full day. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

CHECK YOUR VEHICLE FOR OPEN RECALLS

You can check your vehicle’s eligibility for repair under this or any other recall. Please visit the HondaeBay logo Recall Lookup tool at www.recalls.hondaeBay logo.com and enter your Vehicle Identification Number (VIN).

 

OWNER INFORMATION

You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.

 

DO YOU STILL HAVE MORE QUESTIONS?

If you have questions or concerns, we encourage you to:

  • contact your local HondaeBay logo automobile dealer; or
  • call American HondaeBay logo’s Customer Support & Campaign Center at 1-888-234-2138; or
  • email or chat by going to https://owners.hondaeBay logo.com/help/customer-relations
  • visit Twitter @HondaCustSvc; or
  • visit www.recalls.hondaeBay logo.com to use “Ask Dave”, our 24/7 virtual agent.

If you believe that American HondaeBay logo or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.nhtsa.gov.

We apologize for any inconvenience this recall may cause you.

Sincerely,

American HondaeBay logo Motor Co., Inc.

CO-9890
Campaign #T6U / Service Bulletin #20-012


Marzo de 2020

Campaña de seguridad NHTSA 20V-066

 

CAMPAÑA DE SEGURIDAD IMPORTANTE

Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXX

Estimado <First Name Last Name>,

Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).

 

¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?

HondaeBay logo ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en todos los vehículos Odyssey Touring y Odyssey Elite 2018–2019 y ciertos vehículos Odyssey EX-L año modelo 2020. Durante la instalación de la fábrica del panel de moldura posterior, el cableado eléctrico para el enchufe eléctrico para accesorios del asiento de la tercera fila pudiera estar presionado o aplastado entre el panel de moldura posterior y la carrocería metálica del vehículo.

Si los daños de presión exponen el cableado eléctrico, el contacto con la carrocería metálica pudiera ocasionar un cortocircuito. Un cortocircuito pudiera sobrecalentar el cableado eléctrico y sus componentes plásticos, aumentado el riesgo de un fuego.

 

¿QUÉ HARÁ HONDAeBay logo?

El concesionario inspeccionará el enchufe eléctrico para accesorios de la tercera fila en caso de estar expuesto el cableado eléctrico. Si el cableado eléctrico no está expuesto, el cableado eléctrico será reforzado con cinta protectora y redirigido para prevenir que sea presionado, lo cual se realizará de forma gratuita. Si el cableado eléctrico está expuesto, el cableado eléctrico será reemplazado y redirigido lo cual se realizará de forma gratuita.

 

¿QUÉ DEBE HACER USTED?

Por favor comuníquese con cualquier concesionario HondaeBay logo autorizado y coordine una cita para la inspección del cableado eléctrico para el enchufe eléctrico para accesorios del asiento de la tercera fila, de forma gratuita. Una vez que programe una cita para reparar su vehículo, le avisamos que el proceso de inspección total podría tardar aproximadamente 45 minutos. Si el cableado eléctrico necesita reemplazo, su vehículo debe permanecer en el concesionario por lo menos por un día completo. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

 

VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE

Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor visite la herramienta HondaeBay logo Recall Lookup” en www.recalls.hondaeBay logo.com e ingrese su número de identificación del vehículo (VIN).

 

INFORMACIÓN DEL PROPIETARIO

Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.

 

¿USTED TODAVÍA TIENE MÁS PREGUNTAS?

Si usted tiene preguntas o inquietudes, le recomendamos que:

  • se comuníquese con su concesionario de automóviles HondaeBay logo local; o
  • se comuníquese con el Centro de Apoyo al Cliente y Campañas de American HondaeBay logo al 1-888-234-2138; o
  • o por correo electrónico o chat en https://owners.hondaeBay logo.com/help/customer-relations
  • visite Twitter @HondaCustSvc; o
  • Para más información también puede visitar recalls.hondaeBay logo.com

Si usted cree que American HondaeBay logo o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página web https://www.nhtsa.gov.

Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.

Atentamente,

American HondaeBay logo Motor Co., Inc.

CO-9890
Campaña #T6U / Boletín de Servicio #20-012

 


573.6(c)(6)

Chronology:

August 2018

HondaeBay logo received notice of an alleged fire (first reported incident) from the vehicle owner via the customer contact center.  The vehicle owner confirmed their auto insurance carrier had taken possession of the vehicle and were handling their claim.  HondaeBay logo informed the vehicle owner to provide any relevant information to HondaeBay logo for review; however, no information was received from the vehicle owner and the case was closed.

 

April-May 2019

HondaeBay logo received notice of an alleged fire (second reported incident) from an authorized dealer.  An investigation was launched and the vehicle was inspected at the authorized dealer.

HondaeBay logo also contacted the auto insurance carrier that settled the fire claim from the first reported incident to obtain additional information and schedule a vehicle inspection.

 

July 2019

HondaeBay logo repurchased the vehicle involved in the second reported incident from the vehicle owner.  A comprehensive investigation was launched to determine the root cause of the fire.

 

August 2019

HondaeBay logo inspected the vehicle involved in the first reported incident at the auto insurance carrier’s salvage lot to determine the root cause of the fire.

 

November 2019

HondaeBay logo received notice of an alleged fire (third reported incident) and the vehicle was repurchased from the vehicle owner.  A comprehensive investigation was launched to determine the root cause of the fire.

 

December 2019

Internal investigation of the three reported fires and re-creation testing concluded that the fires were the result of a damaged accessory power outlet wire harness which generated an electrical short.  If the electrical short is intermittent, the current would not exceed the fuse’s amperage, allowing the wire harness to overheat and combust.

 

January 30, 2020

HondaeBay logo determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

 

As of January 30, 2020, HondaeBay logo has received three warranty claims,fivefield reports, three reports of fires, and no reports of injuries related to this issue.

 


 


3 Affected Products

Vehicle

MAKEMODELYEAR
HONDAeBay logoODYSSEY2018-2020

 


18 Associated Documents

Manufacturer Notices(to Dealers,etc)- VIN Inquiry Check for 2020 Odyssey Safety Recall SB 20-012

RCMN-20V066-0319.pdf 40.311KB

 


Remedy Instructions and TSB

RCRIT-20V066-9125.pdf 3274.41KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V066-4723.pdf 684.505KB

 


Recall Quarterly Report #2, 2020-2

RCLQRT-20V066-0989.PDF 211.271KB

 


Remedy Instructions and TSB

RCRIT-20V066-0584.pdf 2660.834KB

 


Remedy Instructions and TSB

RCRIT-20V066-4550.pdf 2662.013KB

 


Recall Quarterly Report #1, 2020-1

RCLQRT-20V066-0922.PDF 211.159KB

 


Miscellaneous Document – Defect Information Report

RMISC-20V066-5739.pdf 141.482KB

 


Remedy Instructions and TSB

RCRIT-20V066-8571.pdf 3280.453KB

 


Chronology

RMISC-20V066-6009.pdf 114.033KB

 


Recall Acknowledgement

RCAK-20V066-7695.pdf 244.837KB

 


Defect Notice 573 Report

RCLRPT-20V066-9909.PDF 214.42KB

 


Manufacturer Notices(to Dealers,etc) – Stop Sale/Safety Recall: 2018-2020 Odyssey Third-Row Accessory Power Outlet Wire Harness

RCMN-20V066-7408.pdf 50.418KB

 


Manufacturer Notices(to Dealers,etc)- Part Stop Sale / Return Request: 18-20 Odyssey Third-Row Accessory Power Outlet

RCMN-20V066-8698.pdf 109.585KB

 


Remedy Instructions and TSB

RCRIT-20V066-6368.pdf 3281.187KB

 


Miscellaneous Document – Media Statement

RMISC-20V066-4184.pdf 75.19KB

 


Recall Quarterly Report #3, 2020-3

RCLQRT-20V066-4693.PDF 211.369KB

 


Recall Quarterly Report #4, 2020-4

RCLQRT-20V066-4887.PDF 211.486KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V066&docType=RCL

 


 

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