December 5, 2019 NHTSA CAMPAIGN NUMBER: 19V865000
A separated rear subframe reduces vehicle handling and can suddenly disable the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19V865
Manufacturer Honda
(American Honda Motor Co.)
Components STRUCTURE
Potential Number of Units Affected 358
Summary
Honda (American Honda Motor Co.) is recalling certain 2019-2020 CR-V vehicles. The rear subframe bolts were improperly manufactured and may loosen, allowing the rear subframe to separate.
Remedy
Honda will notify owners, and dealers will inspect the rear subframe bolts and retorque them or replace them, as necessary, free of charge. The recall began January 27, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is R6M.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Honda has a Recall
Service Bulletin
A19-121
December 6, 2019
Version 1
Safety Recall: 2019-20 CR-V Rear Subframe Bolts
AFFECTED VEHICLES
| Year | Model | Trim | VIN Range |
| 2019- 20 | CR-V | ALL | Check the iN VIN status for eligibility. |
BACKGROUND
There were some rear subframe bolts that were improperly manufactured without a wax solution. This will not allow the bolts to be secured properly when installed into the rear subframe, causing the bolts to possibly loosen, or fall off. If they loosen or fall off, the rear subframe may separate and may disable the vehicle, increasing the risk of a collision.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Inspect the front two bolts on the rear subframe. Based on the results, either replace the front two bolts or all four bolts on the rear subframe.
WARRANTY CLAIM INFORMATION
CR-V 2WD
| Operation Number | Description | Flat Rate Time | Defect Code | Symptom Code | Template ID | Failed Part Number |
| 4171F6 | Replace the two front bolts on the rear subframe. | 0.3 hr | 6BW00 | R6M00 | A19121A | 50300-TLB-A02 |
| 4171F7 | Replace the two front bolts and the two rear bolts (Only if necessary) on the rear subframe. | 0.4 hr | 6BW00 | R6M00 | A19121B | 50300-TLB-A02 |
CR-V 4WD
| Operation Number | Description | Flat Rate Time | Defect Code | Symptom Code | Template ID | Failed Part Number |
| 4171F6 | Replace the two front bolts on the rear subframe. | 0.3 hr | 6BW00 | R6M00 | A19121C | 50300-TLA-A52 |
| 4171F7 | Replace the two front bolts and the two rear bolts (Only if necessary) on the rear subframe. | 0.4 hr | 6BW00 | R6M00 | A19121D | 50300-TLA-A52 |
Skill Level: Repair Technician
PARTS INFORMATION
Repair Procedure A
| Part Name | Part Number | Quantity |
| Flange Bolt (14 x 135 mm) | 90176-THA-000 | 2 |
Repair Procedure B
| Part Name | Part Number | Quantity |
| Flange Bolt (14 x 135 mm) | 90176-THA-000 | 2 |
| Flange Bolt (14 x 150 mm) | 90177-TLA-000 | 2 |
INSPECTION PROCEDURE
- Raise the vehicle on a lift.
- Check the two front bolts on the rear subframe with a torque wrench set to 95 N·m (70 lb-ft).
- If the bolts are torqued to specification, go to Repair Procedure A.
- If the bolts are not torqued to specification or missing, go to Repair Procedure B.
REPAIR PROCEDURE A (REPLACE TWO FRONT BOLTS ONLY)
NOTE
Replace one bolt at a time to ensure the alignment is not affected.
- Mark both front bolts on the rear subframe with a red paint marker.
- Remove the front right side bolt.
- Install the new bolt, and torque it to 95 N·m (70 lb-ft). Make sure to mark the new bolt with a different color marker.
- Repeat steps 2 and 3 for the other bolt.
- Confirm that all four bolts on the rear subframe are torqued to 95 N·m (70 lb-ft).
REPAIR PROCEDURE B (REPLACE ALL FOUR BOLTS)
NOTE
Replace one bolt at a time to ensure the alignment is not affected.
- Mark all four bolts on the rear subframe with a red paint marker.
- Remove the front right side bolt.
- Install the new bolt, and torque it to 95 N·m (70 lb-ft). Make sure to mark the new bolt with a different color marker.
- Repeat steps 2 and 3 for the other three bolts.
NOTICE
The front and rear bolts are different lengths and will not work properly if swapped.
END
January 2020
NHTSA Recall 19V-865
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXX
Dear <First Name Last Name>,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
WHAT IS THE REASON FOR THIS NOTICE?
Honda has decided that a defect which relates to motor vehicle safety exists in certain 2019–2020 model year CR-V vehicles. Bolts used to secure the rear subframe were improperly manufactured without a wax solution. Bolts without the wax solution will not allow the rear subframe to be secured properly. Over time, the rear subframe bolts could loosen, potentially allowing the rear subframe to separate. A separated rear subframe reduces vehicle handling and may disable the vehicle, increasing the risk of a crash.
WHAT WILL HONDA DO?
The dealer will inspect certain bolts on the rear subframe and, based on that inspection, either replace those bolts or replace all rear subframe bolts for free. In addition, the dealer will torque all rear subframe bolts to specification for free.
WHAT SHOULD YOU DO?
Please call any authorized Honda dealer and make an appointment to have your vehicle’s rear subframe bolts inspected. Based on the inspection results, some or all of the rear subframe bolts will be replaced and all rear subframe bolts will be torqued to specification for free. Once you make an appointment to repair your vehicle, be advised that the total repair process may take approximately 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
CHECK YOUR VEHICLE FOR OPEN RECALLS
You can check your vehicle’s eligibility for repair under this or any other recall. Please access the Honda Recall Lookup tool at www.recalls.honda.com and enter your Vehicle Identification Number (VIN).
OWNER INFORMATION
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
DO YOU STILL HAVE MORE QUESTIONS?
If you have questions or concerns, we encourage you to:
- contact your local Honda automobile dealer; or
- call American Honda’s Customer Support & Campaign Center at 1-888-234-2138; or
- email or chat by going to https://owners.honda.com/help/customer-relations
- visit Twitter @HondaCustSvc; or
- visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.nhtsa.gov.
We apologize for any inconvenience this recall may cause you. Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Campaign #R6M / Service Bulletin #19-121
CO-8521
Enero del 2020
Campaña de seguridad NHTSA 19V-865
CAMPAÑA DE SEGURIDAD IMPORTANTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXX
Estimado <First Name Last Name>,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).
¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?
Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo CR-V año modelo 2019–2020. Los pernos utilizados para asegurar el subchasis trasero fueron fabricados inadecuadamente sin un solución de cera. Los pernos sin solución de cera no permitirán que el subchasis trasero este asegurado adecuadamente. Con el paso del tiempo, los pernos del subchasis trasero pudieran aflojarse, potencialmente permitiendo que el subchasis trasero se separe. Un subchasis trasero separado reduce la conducción del vehículo y puede deshabilitar el vehículo, aumentando el riesgo de un choque.
¿QUÉ HARÁ HONDA?
El concesionario inspeccionará ciertos pernos en el subchasis trasero y basado en la inspección, bien sea reemplazará esos pernos o reemplazará todos los pernos del subchasis trasero de forma gratuita. Además, el concesionario aplicará torsión a todos los pernos del subchasis trasero a la especificación, el cual se realizará de forma gratuita.
¿QUÉ DEBE HACER USTED?
Por favor llame a cualquier concesionario autorizado Honda y haga una cita para la inspección de los pernos del subchasis trasero de su vehículo. Basado en los resultados de la inspección, algunos o todos los pernos del subchasis trasero serán reemplazados y a todos los pernos del subchasis trasero se les aplicará la torsión según las especificaciones de forma gratuita. Una vez que programe una cita para reparar su vehículo, le avisamos que el proceso de reparación total podría tardar aproximadamente 30 minutos. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.
VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE
Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor visite la herramienta “Honda Recall Lookup” en www.recalls.honda.com e ingrese su número de identificación del vehículo (VIN).
INFORMACIÓN DEL PROPIETARIO
Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
¿USTED TODAVÍA TIENE MÁS PREGUNTAS?
Si usted tiene preguntas o inquietudes, le recomendamos que:
- se comuníquese con su concesionario de automóviles Honda local; o
- se comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138; o
- o por correo electrónico o chat en https://owners.honda.com/help/customer-relations
- visite Twitter @HondaCustSvc; o
- Para más información también puede visitar recalls.honda.com
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página web https://www.nhtsa.gov.
Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Honda
Campaña #R6M / Boletín de Servicio #19-121
CO-8521
For Immediate Release
Statement by American Honda Regarding Rear Subframe Bolt Recall:
2019-2020 Honda CR-V
- 358 vehicles are affected in the United States
- For Free: Replacement of certain rear subframe bolts; All subframe bolts will be tightened to the correct factory specification
- No reports of related crashes or injuries
TORRANCE, Calif. – Dec. 18, 2019 – American Honda will voluntarily recall 358 model-year 2019-2020 Honda CR-V vehicles in the United States to inspect certain rear subframe bolts and, based on that inspection, replace some or all of those bolts, for free. Dealer technicians will tighten all subframe bolts to the correct factory specification. Bolts used to secure the rear subframe may lack a required wax coating, potentially allowing them to loosen over time. If a bolt loosens enough, the rear subframe may separate, which could increase the risk of a crash. Honda discovered this issue during factory inspections, with no related reports of crashes or injuries.
Honda encourages each owner of an affected vehicle to schedule an inspection appointment with an authorized dealer as soon as they receive notification of this recall from Honda. Mailed notification to owners will begin in mid-Jan. 2020. Owners of these models can also determine if their specific vehicles are included in the recall by visiting www.recalls.honda.com or by calling (888) 234-2138.
# # #
DEFECT INFORMATION REPORT
573.6(c)(1)
Name of manufacturer:
Honda of America Mfg., Inc.
Honda Manufacturing of Indiana, LLC
Manufacturer’s agent:
John Turley
American Honda Motor Co., Inc. 1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
| Make/Model | Model Year | Dates of Manufacture | Number of Vehicles |
| Honda CR-V | 2019 | 10/18/2019 to 10/25/2019 | 356 |
| Honda CR-V | 2020 | 10/23/2019 | 2 |
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range
reflects all vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
Manufacturing records identified the bolt rotation angle settings for the rear subframe bolts installed on certain vehicles were out-of-specification.
Identification of affected component:
| Component: | Bolt, Flange |
| Part No.: | 90176-THA-000 |
| Country of Origin: | USA |
| Manufacturer: | Cold Heading Company |
573.6(c)(3)
Total number of potentially affected vehicles: 358
573.6(c)(4)
Percentage of affected vehicles that contain the defect: 100%
573.6(c)(5)
Defect description:
Improperly manufactured bolts that were not treated with a wax solution were used to secure the rear subframe to the vehicle. Bolts without the wax solution cannot achieve the targeted clamp load to properly secure the rear subframe. Over time, the rear subframe bolts could become unseated and allow for rear subframe separation. A separated rear subframe reduces vehicle handling and may disable the vehicle, increasing the risk of a crash.
573.6(c)(6)
Chronology:
October 22, 2019
A Honda manufacturing facility detected rear subframe bolts that were not installed to specification. An investigation was immediately launched.
October 24, 2019
The rear subframe bolt supplier confirmed the suspect bolts could not achieve the targeted clamp load during installation; therefore, the minimum axial force required to secure the rear subframe bolts cannot be guaranteed.
November 12, 2019
The supplier confirmed that some rear subframe bolts from one specific production lot were not applied with a wax solution, which is used to improve lubrication between the thread and bearing seat to achieve the target clamp load.
November 28, 2019
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 28, 2019, Honda has not received any warranty claims or field reports, nor any reports of crashes or injuries related to this issue.
573.6(c)(8)
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda automobile dealer. If the front bolts on the rear subframe are torqued to specification, the front bolts on the rear subframe will be replaced and the rear bolts on the rear subframe will be torqued to specification, for free. If the front bolts on the rear subframe are not torqued to specification or are missing, then all rear subframe bolts will be replaced for free.
Because the new vehicle limited warranty on all affected vehicles would have provided a free repair for the problem addressed by this recall, without any payment by the owner, reimbursement for pre-notification repairs will not be offered.
The estimated date to start notification to dealers: December 6, 2019
The estimated date to start notifications to owners: January 17, 2020 573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: R6M
SEOCONTENT-START
Next Unread Message View Message
DATE: December 6, 2019
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2019-20 CR-V Rear Subframe Bolts
On December 5, 2019, American Honda notified NHTSA of a stop sale and safety recall for 358 units of 2019-2020 CR-Vs for
improperly manufactured bolts that were used to secure the rear subframe to the vehicle. Over time, the rear subframe
bolts could become unseated and allow for rear subframe separation. A separated rear subframe reduces vehicle
handling and may disable the vehicle, increasing the risk of a crash. Refer to your eResponsibility report or do an iN VIN
status inquiry to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
BACKGROUND
During manufacturing, one specific production lot of rear subframe bolts were produced without a wax application.
Without a wax application, bolts may not operate as designed, potentially causing them to become loose and fall off
during vehicle operation.
REPAIR
All VINs will be inspected and, based on the inspection, will be repaired either by replacing the front bolts on the rear
subframe and ensuring all bolts are properly torqued, or by replacing both the front and rear bolts on the rear subframe.
American Honda expects very few vehicles will require the replacement of both the front and rear bolts.
PARTS
Due to the very limited scope of affected vehicles, a small number of dealers are impacted by this action. Affected
dealers will be allocated enough of the front bolts (2 per vehicle) to cover 100% of VINs for sold and unsold units. Affected
dealers will receive the front bolts by Saturday, December 7th via Daily Stock Order.
Due to the low expectation of both the front and rear bolts requiring replacement, if any rear bolts are required, or if
additional front bolts are needed, send requests to ahm_inflator_swap@ahm.honda.com. Provide VIN, Dealer #, part
number and quantities required. This ordering method will continue until parts supply stabilizes.
TOOLS
There are no special tools needed for this campaign.
SERVICE BULLETIN
Service bulletin 19-121, Safety Recall: 2019-20 CR-V Rear Subframe Bolts,has beenposted to the Service Information
System (SIS) as of December 6, 2019.
Sent on 12 06 2019 Expires on 02 24 2020
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2019-20 CR-V Rear Subframe Bolts
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by mid-January 2020.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility
for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| HONDA | CR-V | 2019-2020 |
11 Associated Document
Recall Acknowledgement
RCAK-19V865-3952.pdf 244.113KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V865-0542.PDF 211.128KB
DEFECT INFORMATION REPORT
RMISC-19V865-1035.pdf 131.261KB
Manufacturer Notices(to Dealers,etc)c- December 6, 2019 Stop Sale/Safety Recall: 2019-20 CR-V Rear Subframe Bolts
RCMN-19V865-4124.pdf 157.508KB
Defect Notice 573 Report
RCLRPT-19V865-1267.PDF 213.814KB
Recall Acknowledgement
RCAK-19V865-3952.pdf 244.113KB
Remedy Instructions and TSB
RCRIT-19V865-2150.pdf 719.149KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V865-8863.PDF 211.227KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V865-0273.pdf 40.618KB
Miscellaneous Document – Statement by American Honda Regarding Rear Subframe Bolt Recall:2019-2020 Honda CR-V
RMISC-19V865-7767.pdf 74.723KB
Recall Quarterly Report
RCLQRT-19V865-0875.PDF 211.311KB
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