KK5 – Honda Monkey 125/A – Rear Carrier

October 17, 2019 NHTSA CAMPAIGN NUMBER: 19E071000

Incorrect Rear Carrier Capacity Weight

An operator may unknowingly overload the rear carrier, which may cause the rear carrier to break and detach. If the rear carrier detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.

 

NHTSA Campaign Number: 19E071

Manufacturer Honda (American Honda Motor Co.)

Components EQUIPMENT

Potential Number of Units Affected 645

 

Summary

Honda (American Honda Motor Co.) is recalling all Genuine Accessory Rear Carriers designed specially for 2019-2020 Monkey motorcycles. The rear carrier may fail when the carrying weight is below the stated limit.

 

Remedy

Honda will notify owners, and dealers will uninstall the rear carrier and provide a refund. The recall began December 12, 2019. Owners may contact Honda customer service at 1-866-784-1870. Honda’s number for this recall is KK5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Monkey 125/A #1

ISSUED: OCTOBER 2019

 

Monkey 125/A – Rear Carrier

Honda is launching a SAFETY RECALL on the accessory Rear Carrier for Monkey 125/A motorcycles due to a potential defect that may allow the Rear Carrier to fall off the motorcycle while riding. A Rear Carrier that falls into the roadway poses a safety hazard to other roadway users.

Effective immediately, YOU MUST NOT SELL the following Accessory Rear Carrier:

08L70-K0F-A00 – Rear Carrier

 

SERVICE BULLETIN

Service Bulletin Monkey 125/A #1, which includes Safety Recall information, parts information, and warranty claim information will be available October 28, 2019.

 

PARTS INFORMATION

All dealers with affected accessory inventory must not sell or install the affected part. Dealers must immediately remove any Rear Carrier already installed onto a dealer-owned motorcycle. Make sure the above part number is removed from any Internet parts advertising by your dealership. A replacement part will not be offered. Dealer parts return and customer refund information will be provided October 28, 2019.

 

CUSTOMER NOTIFICATION

AHM intends to mail customer letters to all owners of a Monkey 125/A motorcycle as early as possible, subject to State registration information. Customers will be informed that their motorcycle may be affected by a Rear Carrier with a safety related defect and advised to discontinue using the Rear Carrier. Customers will also be informed that a refund will be offered in lieu of a replacement part.

Make sure all departments in your dealership are aware of this action.

Honda will update dealers with any new information as it becomes available.

If you have any questions, please contact TechLine or your District Service Manager.

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Monkey 125/A #1
ISSUED: OCTOBER 2019

ACCESSORY SAFETY RECALL

Monkey 125/A – Rear Carrier

 

BACKGROUND

Honda is launching a SAFETY RECALL on the accessory Rear Carrier for Monkey 125/A motorcycles due to a potential defect that may allow the Rear Carrier to break then fall off the motorcycle while riding. A Rear Carrier that falls into the roadway poses a safety hazard to other roadway users.

A replacement part will not be offered.

A refund will be provided instead of a replacement part.

Honda will notify all owners of Monkey 125/A motorcycles of this Accessory Safety Recall via letter by December 2019. Owners with a genuine Honda Rear Carrier installed on their motorcycle will be instructed to make an appointment with a Honda dealer to have the Rear Carrier removed from their motorcycle in exchange for a refund.

If a customer has a genuine Honda Rear Carrier part not installed on a motorcycle, the customer will be instructed to bring the part to a Honda dealer in exchange for a refund.

 

AFFECTED PART

DESCRIPTION	P/N
Rear Carrier	08L70-K0F-A00

 

DEALER INVENTORY

Effective immediately, YOU MUST NOT SELL the following Accessory Rear Carrier:

08L70-K0F-A00 – Rear Carrier (Monkey 125/A)

Make sure the above accessory is removed from any advertising by your dealership.

Dealer inventory Rear Carrier parts must be returned on an OAR (reference Parts Division iN message for instructions).

A Rear Carrier already installed onto a dealer-owned motorcycle must be removed. See Claim Filing Information section for claim filing instructions.

 

CUSTOMER OWNED PART AND REFUND INFORMATION

If a customer brings in a Monkey 125/A motorcycle with a genuine Honda Rear Carrier installed (see Part Identification section), inform the customer of the Safety Recall for the Rear Carrier, remove the Rear Carrier from the motorcycle, and issue a refund to the customer in the amount of $204.00 in exchange for the part. This price reflects MSRP plus 10% sales tax.

If a customer brings in a genuine Honda Rear Carrier part, without a motorcycle, issue a refund to the customer in the amount of $204.00 in exchange for the part, and be sure to obtain the motorcycle’s VIN from the customer for warranty claim filing.

If the customer has an original receipt for the purchase of the part, and the amount is more than $204.00, call Warranty for claim filing assistance.

 

DEALER REPAIR RESPONSIBILITY

• Repairs must be performed by a qualified technician.
• Performing this repair exactly as shown in Repair Procedure instructions is critical for the remedy to be effective. Carefully follow all instructions.
• Service Management should inspect and confirm the repair.
• Dealer submission of a warranty claim affirms this repair was properly performed.

 

PARTS INFORMATION

There were two small washers removed during the installation of the Rear Carrier. These small washers MUST BE reinstalled onto the motorcycle after removing the Rear Carrier.

The two large washers in the assembly may have been deformed during installation of the Rear Carrier. Replace these large washers ONLY if deformed, otherwise reuse.

DESCRIPTION	P/N	QTY
Washer, small	90465-MM9-000	2
Washer, large*	90501-KWW-640	2

 

*Only replace if deformed, otherwise reuse.

 

CLAIM FILING INFORMATION

After removing a genuine Honda Rear Carrier from a motorcycle, or upon receipt of a customer-returned genuine Honda Rear Carrier part, immediately submit one template claim using the appropriate template information below (see Template Warranty Claim Filing Instructions for help filing this claim).

NOTE: Dealer inventory parts (never installed) are returned on an OAR. DO NOT file a template claim for these parts.

• Submit template claim KK5A if your dealership removed the accessory Rear Carrier from a motorcycle (either a customer owned or dealer owned unit).
• Submit template claim KK5B if the accessory Rear Carrier part was brought in by a customer, already removed from the motorcycle.

NOTE: Be sure to obtain the motorcycle’s VIN for warranty claim filing.

MODEL	TEMPLATE	FRT	SUBLET
Monkey 125/A	KK5A	0.4	$204.00
Monkey 125/A	KK5B	0.2	$204.00

 

WARRANTY QUESTIONS

If you have any warranty administration questions relating to template claims and claim filing procedures, please contact: Motorcycle Warranty Online: iN > Service > Warranty & HondaCare > Warranty Connect Or call (800) 421-1900, option 7.

 

TECHNICAL QUESTIONS

If you have any technical questions relating to the repair procedure, please contact: Motorcycle TechLine Online: iN > Service > TechLine > TechLine Connect Or call (800) 421-1900, option 9.

 

PART IDENTIFICATION

Before removing any Rear Carrier from a Monkey 125/A motorcycle, inspect the Rear Carrier to ensure the part is a genuine Honda Rear Carrier, not an aftermarket accessory. This Service Bulletin only applies to a genuine Honda Rear Carrier (See image).

 

PART REMOVAL PROCEDURE

Refer to the instructions below to remove the Rear Carrier from the motorcycle and return the motorcycle to its original condition.

Rear Carrier Removal

1. Remove two socket head bolts. Remove the seat (as shown).

NOTICE: Be careful not to scratch the fuel tank when removing the seat.

2. Remove two cap nuts, two large washers, and two 8 mm flange bolts (as shown).

NOTE: If the two large washers are deformed, replace them with new washers (see Parts Information). If not deformed, reuse.

NOTE: Discard the two 8 mm flange bolts. Do not reinstall on the motorcycle.

 

Motorcycle Reassembly

1. Install two large washers, two small washers, and two cap nuts in the order shown. Tighten the cap nuts to the specification shown below.

Torque: 21 lbf·ft (3.0 kgf·m, 29 N·m)

NOTE: The two small washers were removed during installation of the Rear Carrier. These MUST BE reinstalled (see Parts Information).

2. Reinstall the seat in the reverse order of removal.

NOTICE: Be careful not to scratch the fuel tank when reinstalling the seat.

 

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December 2019

NHTSA Recall 19E-071

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  XXXXXXXXXXXXXXXXX

 

Dear Honda Powersports Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

WHAT IS THE REASON FOR THIS NOTICE?

Honda has determined that a defect which relates to motor vehicle safety exists in the Honda Genuine Accessory rear carrier that may have been installed on certain 2019 and 2020 Monkey motorcycles. The carrying capacity for the rear carrier is lower than specification, therefore, the rear carrier can break when carrying less than its stated maximum capacity. If the rear carrier breaks while the motorcycle is in motion, the rear carrier can interfere with the motorcycle or fall into traffic, increasing the risk of a crash.

Please refer to the illustration to the right to determine if your motorcycle is equipped with the affected rear carrier.

 

WHAT WILL HONDA DO?

If equipped, the dealer will uninstall the rear carrier and replace any related mounting hardware for free. Since no replacement rear carrier will be available, a refund will be issued in exchange for the rear carrier.

 

WHAT SHOULD YOU DO?

Please call any authorized Honda Powersports dealer and make an appointment to have the rear carrier uninstalled and any related mounting hardware replaced for free. Once you schedule an appointment for your motorcycle, be advised that the process may take approximately 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your motorcycle available for a longer period of time.

We recommend an authorized Honda Powersports dealer perform this procedure. However, if you installed this rear carrier, have basic mechanical skills, and the proper tools, feel free to follow the enclosed instructions to remove the rear carrier and return the motorcycle to its original condition. After you uninstall the rear carrier, bring the carrier along with this letter, which contains the VIN, to a dealer who will issue reimbursement. If you are not the only rider of this motorcycle, please advise all other riders of this important safety information.

For assistance locating a Honda Powersports dealer, you may call Honda Powersports Customer Service at:(866) 784-1870 or use the “find a dealer” option on www.powersports.honda.com.

 

CHECK YOUR MOTORCYCLE FOR OPEN RECALLS

You can check your motorcycle’s eligibility for repair under this or any other recall. Please access the Honda recall lookup tool at www.powersports.honda.com/recalls.aspx and enter your VIN.

 

OWNER INFORMATION

You received this recall notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner of this motorcycle. If this is not the case, or if any of the information is incorrect, please complete, sign and return the Information Change Card and we will update our records. If you are a lessor of this motorcycle, Federal Regulations require you to forward this notice to your lessee within ten days.

 

DO YOU STILL HAVE MORE QUESTIONS?

Should you have any questions about this recall, please contact your authorized Honda Powersports dealer. Should you need additional assistance, you may contact Honda Powersports Customer Service toll free at (866) 784-1870.

If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your motorcycle free of charge, within a reasonable period of time (within 60 days from the date you first contacted the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA’s toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to: www.nhtsa.gov.

We apologize for any inconvenience this recall may cause you.

Sincerely,

American Honda Motor Co., Inc.
Campaign #KK5 / Service Bulletin:
Monkey 125/A #1
Powersports Products
MTB 17345 (1910)

 

We recommend an authorized Honda Powersports dealer perform this procedure. However, if you installed this rear carrier, have basic mechanical skills, and the proper tools, feel free to follow the enclosed instructions to remove the rear carrier and return the motorcycle to its original condition.

 

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Diciembre de 2019

Campaña NHTSA 19E-071

 

CAMPAÑA DE SEGURIDAD IMPORTANTE

Este aviso corresponde a su vehículo:  XXXXXXXXXXXXXXXXX

 

Estimado cliente de Honda Powersports:

Le enviamos este aviso de acuerdo con la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Tránsito y Seguridad de Vehículos Motorizados).

 

¿CUÁL ES EL MOTIVO DE ESTE AVISO?

Honda ha determinado que existe un defecto relacionado con la seguridad de los vehículos motorizados en el portador trasero (accesorio genuino de Honda) que podría haberse instalado en ciertas motocicletas Monkey 2019 y 2020. La capacidad de carga del portador trasero es menor que lo especificado, por lo tanto, el portador puede romperse al cargar menos peso que la capacidad máxima indicada. Si el portador se rompe mientras la motocicleta está en movimiento, esto puede interferir con la motocicleta o caer en el camino, lo que aumenta el riesgo de choques.

Consulte la ilustración a la derecha para determinar si su motocicleta está equipada con el portador trasero afectado.

 

¿QUÉ HARÁ HONDA?

Si su motocicleta tiene el portador trasero afectado, el concesionario lo desinstalará y reemplazará las piezas de montaje relacionadas de forma gratuita. Como no habrá disponible un portador trasero de repuesto, se le hará un reembolso a cambio del portador.

 

¿QUÉ DEBE HACER?

Llame a cualquier concesionario autorizado de Honda Powersports y arregle una cita para que le desinstalen el portador trasero y reemplacen toda pieza de montaje relacionada sin cargo. Una vez que coordine la cita para su motocicleta, tenga en cuenta que el proceso puede llevar aproximadamente 30 minutos. Sin embargo, su concesionario puede brindarle un mejor cálculo de la cantidad de tiempo total para esta visita de servicio, ya que podría ser necesario que deje su motocicleta por un período más prolongado.

Le recomendamos que un concesionario autorizado de Honda Powersports haga este procedimiento. Sin embargo, si usted instaló este portador trasero, y tiene habilidades de mecánica básicas y las herramientas adecuadas, puede seguir las instrucciones adjuntas para extraer el portador trasero y devolver la motocicleta a su estado original. Después de desinstalar el portador, llévelo junto con esta carta, que contiene el VIN, a un concesionario, para que le den el reembolso. Si usted no es la única persona que usa la motocicleta, notifique a los otros usuarios sobre esta información de seguridad importante.

Para obtener asistencia para encontrar un concesionario de Honda Powersports, puede llamar a Atención al Cliente de Honda Powersports al: (866) 784-1870 o usar la opción “find a dealer” (“buscar concesionario”) en www.powersports.honda.com.

 

VERIFIQUE SU MOTOCICLETA EN RELACIÓN CON CAMPAÑAS EN CURSO

Puede comprobar la elegibilidad de su motocicleta para recibir reparaciones bajo esta o cualquier otra campaña. Ingrese en la herramienta Honda Recall Lookup (Búsqueda de campañas de Honda) en www.powersports.honda.com/recalls.aspx e ingrese su VIN.

 

INFORMACIÓN DEL PROPIETARIO

Usted recibió este aviso de campaña porque las regulaciones gubernamentales requieren que se envíe una notificación al último propietario conocido que figure en los registros. Nuestros registros se basan principalmente en registros estatales y datos de títulos de propiedad, los cuales indican que usted es el propietario actual de esta motocicleta. Si este no es el caso, o si alguno de los datos es incorrecto, complete, firme y devuelva la Information Change Card (Tarjeta de cambios en la información) y nosotros actualizaremos nuestros registros. Si usted es arrendador de esta motocicleta, las regulaciones federales requieren que envíe este aviso a su arrendatario dentro de un lapso de diez días.

 

¿TIENE MÁS PREGUNTAS?

Si tiene alguna pregunta sobre esta campaña, comuníquese con su concesionario autorizado de Honda Powersports. Si necesita asistencia adicional, puede llamar a Atención al Cliente de Honda Powersports sin cargo al (866) 784-1870.

Si cree que American Honda o el concesionario no han reparado o no son capaces de reparar el defecto de su motocicleta sin costo y dentro de un período razonable (60 días a partir de la fecha del primer contacto con el concesionario para solicitar una cita de reparación), puede presentar una queja a: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE, Washington, DC 20590. También puede llamar a la línea gratuita de seguridad vehicular de la NHTSA al 888-327-4236 (teletipo o TTY: 800-424-9153), o visite: www.nhtsa.gov.

Solicitamos disculpas por cualquier molestia que esta campaña pueda ocasionarle.

Atentamente,

American Honda Motor Co., Inc.
Campaña N.º KK5 / Boletín
informativo sobre servicio: Monkey 125/A N.º 1
Productos para deportes motorizados
MTB 17345 (1910)             

 

Le recomendamos que un concesionario autorizado de Honda Powersports haga este procedimiento. Sin embargo, si usted instaló este portador trasero, y tiene habilidades de mecánica básicas y las herramientas adecuadas, puede seguir las instrucciones adjuntas para extraer el portador trasero y devolver la motocicleta a su estado original.

 

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DEFECT INFORMATION REPORT

573.6(c)(1)

Name of manufacturer:

Thai Honda Manufacturing Co., Ltd.

 

Manufacturer’s agent:

John Turley
American Honda Motor Co., Inc. 1919 Torrance Blvd.
Torrance, CA 90501-2746

573.6(c)(2)

Identification of potentially affected vehicle equipment:

Component:	Honda Genuine Accessory Rear Carrier for 2019MY Monkey
Part No.:	08L70-K0F-A00
Country of Origin:	Thailand
Manufacturer:	Chaiyoot Factory (1988) Co., Ltd.

 

Description of the basis for the determination of the recall population:

The recall population was determined based on manufacturing records.

 

Description of how the vehicle equipment differ from similar equipment not included in the recall:

All accessory rear carriers are subject to recall. Although the rear carrier was designed specifically for 2019MY Monkey motorcycles, it is possible for the rear carrier to be installed on 2020MY Monkey motorcycles. Because accessory rear carrier sales are not tied to specific VINs, owners of all identified 2019MY and 2020MY Monkey motorcycles will be notified of the recall.

573.6(c)(3)

Total number of potentially affected vehicle equipment: 645

573.6(c)(4)

Percentage of affected vehicle equipment that contain the defect: 100%

573.6(c)(5)

Defect description:

The carrying capacity for the Honda Genuine Accessory rear carrier is lower than specification. As a result, the rear carrier could fracture when carrying less than its stated maximum capacity. If the rear carrier fractures while the motorcycle is underway, the rear carrier could either interfere with the motorcycle or fall into traffic, increasing the risk of a crash.

573.6(c)(6)

Chronology:

May to June 2019

Honda received the first report of a broken rear carrier from the Japanese market and launched an investigation.

 

July 2019

Three additional reports of a broken rear carrier were received from the Japanese market.

 

August 2019

Preliminary analysis suspected improper design specifications reduced the strength of the rear carrier and made it susceptible to fracture, even when carrying less than the stated maximum capacity of 3 kg.  Honda continued its investigation.

 

October 10, 2019

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

 

As of October 10, 2019, Honda has not received any warranty claims or field reports, nor any reports of injuries or crashes related to this issue from the U.S. market.

 

573.6(c)(8)

Program for remedying the defect:

Registered owners of all 2019MY and 2020MY Monkey motorcycles will be contacted by mail and, if they have purchased the Honda Genuine Accessory rear carrier, will be asked to immediately stop using the rear carrier.  The owner can take their motorcycle to a Honda Powersports dealer and have the rear carrier uninstalled for free or uninstall the rear carrier themselves.  Owners will also be notified to return the rear carrier to a dealer for reimbursement.  No replacement rear carrier will be available.

Because the Honda Accessories warranty would have provided a free repair for the problem addressed by this recall, without any payment by the owner, reimbursement for pre-notification repairs will not be offered.  Owners who did not purchase the Honda Genuine Accessory rear carrier are not affected by this recall.

 

The estimated date to start notification to dealers: October 14, 2019

The estimated date to start notifications to owners: December 16, 2019

 

573.6(c)(10)

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible.

 

A draft of the owner notification letter will be submitted to your office as soon as possible.

 

573.6(c)(11)

Manufacturer’s campaign number: KK5

 

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1 Affected Product

Equipment

BRAND	PART NO.	PRODUCTION DATES
HONDA	REAR CARRIER

 

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12 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19E071-4554.PDF 211.239KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19E071-6156.pdf 839.553KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19E071-3964.PDF 211.322KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19E071-3299.PDF 211.143KB

 

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Manufacturer Notices(to Dealers,etc) – 10 28 2019 Subject Monkey 125/A Accessory Rear Carrier STOP SALE Notice and Part Return Request

RCMN-19E071-4285.pdf 144.531KB

 

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DEFECT INFORMATION REPORT

RMISC-19E071-4570.pdf 137.108KB

 

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Recall Acknowledgement

RCAK-19E071-1737.pdf 292.193KB

 

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Defect Notice 573 Report

RCLRPT-19E071-8708.PDF 214.094KB

 

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Remedy Instructions and TSB

RCRIT-19E071-5441.pdf 42.421KB

 

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Manufacturer Notices(to Dealers,etc) – October 14, 2019 Subject ACCESSORY STOP SALE NOTICE: Monkey 125/A – Rear Carrier Safety Recall

RCMN-19E071-1208.pdf 49.122KB

 

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Remedy Instructions and TSB

RCRIT-19E071-0736.pdf 314.918KB

 

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Manufacturer Notices(to Dealers,etc) – 10/28/2019 Subject Monkey 125/A #1 Service Bulletin now available

RCMN-19E071-2347.pdf 38.217KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19E071&docType=RCL

 

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