January 24, 2019 NHTSA CAMPAIGN NUMBER: 19V053000
Fuel Pump Feed Port May Crack And Leak
A crack in the fuel pump feed port can allow pressurized fuel to leak out, increasing the risk of a fire.
NHTSA Campaign Number: 19V053
Manufacturer Honda
(American Honda Motor Co.)
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 106,683
Summary
Honda (American Honda Motor Co.) is recalling certain 2017-2019 Ridgeline trucks. Exposure to acids, such as from car wash soaps, can result in the fuel pump feed port cracking.
Remedy
Honda will notify owners, and dealers will replace the fuel pump, if necessary, and install a fuel pump cover, free of charge. The recall began March 14, 2019. Owners may contact Honda customer service at 1-888-234-2138. The recall number for this recall is Q3V.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Honda has a Recall
Service Bulletin
A19-013
April 30, 2019
Version 2
Safety Recall: 2017-19 Ridgeline Fuel Pump Cracks or Leak Inspection
AFFECTED VEHICLES
| Year | Model | Trim | VIN Range |
| 2017-19 | Ridgeline | ALL | Check the iN VIN status for eligibility |
REVISION SUMMARY
This bulletin has been extensively revised. American Honda recommends that you read the entire bulletin thoroughly.
BACKGROUND
Certain vehicle cleaning detergents/agents may interact adversely with the fuel pump and feed port, causing cracks that may lead to pressurized fuel leaks.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.
POSSIBLE CAUSES
The fuel pump feed line connector or the top surface of the fuel pump is cracked.
CORRECTIVE ACTION
Inspect the fuel pump, and replace if needed. Install the fuel pump cover kit.
PARTS INFORMATION
Expected failure rate of the pump is very low. Order fuel pump and retainer only after confirming a new fuel pump is required based on the inspection procedure. Do not order for inventory.
WARRANTY CLAIM INFORMATION
| Operation Number | Description | Flat Rate Time | Defect Code | Symptom Code | Template ID | Failed Part Number |
| 3105J1 | Inspect the fuel pump for leaks and cracks. If no leaks or cracks are found, install the fuel pump cover kit. | 1.2 hr | 6FX00 | Q3V00 | A19013A | 17045-TZ5-A10 |
| 3105J2 | Inspect the fuel pump for leaks and cracks. If leaks and or cracks are found, replace the fuel pump and install the fuel pump cover kit. | 1.8 hr | 6FX00 | Q3V00 | A19013B | 17045-TZ5-A10 |
Skill Level: Repair Technician
REPAIR PROCEDURE
- Remove the rear seat to gain access to the fuel tank unit. Refer to the service information.
- Remove the fuel tank access panel.
- Clean the fuel pump surface with a clean shop towel, and check for cracks.
NOTE
Do not use any chemicals to clean the surface, only use a clean shop towel.
- Run the engine for 1 minute to check for fuel leaks.
- Record the customer’s radio station settings on the repair order.
- Relieve the fuel pressure; refer to the service information.
- Remove the fuel line, and check for cracks at the fuel feed port.
- Disconnect the connector.
- Place the corrugated tubing next to the connector and the corrugated tube on the wiring harness, and cut to fit as shown. Then, wrap a piece of EPT foam tape around the area as shown.
NOTE
If the corrugated tubing is already against the connector, this step is not needed.
- Install the cover assembly, and make sure the arrow on the cover lines up with the marks on the fuel tank and the cover assembly is fully snapped onto the lock nut.
- Connect the fuel line and the connector as shown.
- Reconnect the battery terminal and do the fuel leak check. Refer to the service information.
- Close the lid on the cover assembly.
NOTE
When installing the rear seat, start the mounting bolts by hand. The threads may be damaged if the bolts are not properly started before applying torque. If the threads are damaged, the rear seat crossmember will need to be replaced by a body shop. Never use a Time Sert™ or other similar methods of repair for damaged threads.
- For California residents only: Fill out a Vehicle Emissions Recall – Proof of Correction certificate, and use Q3V as the recall Give the certificate to your customer, and advise him or her to keep it as proof that the recall was completed. Your customer will need to submit this certificate to the DMV only if the DMV requests it. If you need more certificates, use reorder number Y0657.
END
March 2019
NHTSA Recall 19V-053
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXX
Dear <First Name Last Name>,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
WHAT IS THE REASON FOR THIS NOTICE?
Honda has decided that a defect which relates to motor vehicle safety exists in certain 2017–2019 model year Ridgeline vehicles. Fluids that accumulate in the truck bed can drain towards the fuel tank and fuel pump. This becomes problematic when car wash detergents containing sulfuric acid comes into contact with the fuel feed port, which is located on top of the fuel pump. The sulfuric acid can degrade and eventually crack the fuel feed port, resulting in a fuel leak.
SAFETY CONSEQUENCE
Fuel leakage in the presence of an ignition source increases the risk of a fire.
EMISSION CONSEQUENCE
Your vehicle may be releasing air pollutants which exceed California and Federal standards. Fuel leakage will release air pollutants, which may exceed evaporative emissions standards. Your vehicle may fail a state or local emissions inspection when such tests are required under state law.
WHAT WILL HONDA DO?
The dealer will inspect the fuel feed port for cracks or leaks and, if damaged, replace the fuel pump for free. In addition, the dealer will install a cover on top of the fuel pump for free, even if no damage has been found, to protect the fuel feed port from fluid drainage.
WHAT SHOULD YOU DO?
Please call any Honda automobile dealer and make an appointment to have the fuel feed port inspected and fuel pump cover installed for free. Once you make an appointment for your vehicle, be advised that the inspection process may take approximately 1 hour and 15 minutes. If the fuel pump needs replacement, the total repair process may take approximately 2 hours. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information!
CHECK YOUR VEHICLE FOR OPEN RECALLS
You can check your vehicle’s eligibility for repair under this or any other recall. Please access the Honda Recall Lookup tool at www.recalls.honda.com and enter your Vehicle Identification Number (VIN).
CALIFORNIA OWNERS ONLY
The DMV will not renew your vehicle’s registration until this emissions recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and provides you the certificate. Keep the certificate for your records as proof that the emissions recall was completed. Submit the certificate to the DMV only if the DMV requests it.
EMISSION WARRANTY
In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance.
OWNER INFORMATION
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title information, which indicate that you are the current owner of this vehicle. If this is not the case, or if any of the information is not correct, please complete, sign and return the Information Change Card and we will then update our records. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
DO YOU STILL HAVE MORE QUESTIONS?
Should you have any questions about this recall, please contact your authorized Honda dealer. Should you need additional assistance, you may contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138, Twitter @HondaCustSvc, email or chat by going to https://owners.honda.com/help/customer-relations. You may also visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge, within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153), or go to https://www.safercar.gov.
We apologize for any inconvenience this recall may cause you. Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
Campaign #Q3V / Service Bulletin #19-013
Q3V Ridgeline
Marzo del 2019
Campaña de seguridad NHTSA 19V-053
CAMPAÑA DE SEGURIDAD IMPORTANTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXX
Estimado <First Name Last Name>,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés).
¿CUÁL ES EL MOTIVO DE ESTA NOTIFICACIÓN?
Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos modelo Ridgeline año modelo 2017–2019. El fluido que se acumula en la plataforma del área de carga puede drenarse hacia el tanque de combustible y la bomba de combustible. Esto es problemático cuando los detergentes de lavado de auto que contienen ácido sulfúrico entran en contacto con el puerto de alimentación de combustible, el cual está ubicado en la parte superior de la bomba de combustible. El ácido sulfúrico puede degradar y eventualmente agrietar el puerto de alimentación de combustible, dando como resultado una fuga de combustible.
CONSECUENCIA DE SEGURIDAD
Una fuga de combustible en la presencia de una fuente de ignición pudiera aumentar el riesgo de que ocurra un fuego.
CONSECUENCIA DE EMISIÓN
Su vehículo pudiera liberar contaminantes del aire, lo cual puede exceder las normas Federales y de California.
La fuga de combustible liberará contaminantes del aire, lo cual puede exceder las normas de emisiones evaporativas. Su vehículo puede fallar una inspección de emisiones local o estatal cuando tales pruebas sean requeridas bajo la ley estatal.
¿QUÉ HARÁ HONDA?
El concesionario inspeccionará el puerto de alimentación de combustible en caso de haber grietas o fugas y, si está dañado, reemplazará la bomba de combustible de forma gratuita. Además, el concesionario instalará una cubierta en la parte superior de la bomba de combustible de forma gratuita, a pesar de que no se haya encontrado ningún daño, para proteger el puerto de alimentación de combustible del drenaje de fluido.
¿QUÉ DEBE HACER USTED?
Por favor comuníquese con cualquier concesionario de automóviles Honda y haga una cita para la inspección del puerto de alimentación de combustible y la instalación de la cubierta de la bomba de combustible, de forma gratuita. Una vez que programe una cita para su vehículo, le avisamos que el proceso de inspección puede tardar aproximadamente 1 hora y 15 minutos. Si la bomba de combustible necesita reemplazo, el proceso de reparación total puede tomar aproximadamente 2 horas. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo. ¡Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante!
VERIFIQUE SI SU VEHÍCULO TIENE UNA CAMPAÑA DE SEGURIDAD PENDIENTE
Puede verificar la elegibilidad de su vehículo para que sea reparado bajo esta campaña de seguridad o bajo cualquier otra. Por favor acceda la herramienta “Honda Recall Lookup” en www.recalls.honda.com e ingrese su número de identificación del vehículo (VIN).
SOLAMENTE PROPIETARIOS EN CALIFORNIA
El DMV no renovará su registro del vehículo hasta que esta campaña de seguridad de emisiones haya sido completada.
Después de completar este procedimiento de reparación, su concesionario le entregará un certificado de Prueba de Corrección – Campaña de seguridad de emisiones del vehículo (Vehicle Emissions Recall – Proof of Correction). Por favor asegúrese que el concesionario complete y le otorgue el certificado. Mantenga el certificado para sus registros como prueba que la campaña de emisiones fue completada. Envíe el certificado para el DMV solamente si el DMV lo solicita.
GARANTÍA DE EMISIONES
A fin de garantizar su protección completa bajo las disposiciones con respecto a la garantía de emisiones, se recomienda que haga que su vehículo sea reparado tan pronto sea posible. De no hacerlo podría determinarse como una falta de mantenimiento adecuado.
INFORMACIÓN DEL PROPIETARIO
Usted recibió esta notificación porque las regulaciones gubernamentales requieren que esta notificación sea enviada al último propietario registrado. Nuestros registros están basados principalmente en la información del título y registro en el estado, el cual indica que usted es el propietario actual de este vehículo. Si no es el caso o si la información no está correcta, por favor complete, firme y devuelva la tarjeta de Cambio de información anexa y nosotros actualizaremos nuestros registros. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
¿USTED TODAVÍA TIENE MÁS PREGUNTAS?
Si tiene preguntas acerca de esta campaña de seguridad, por favor comuníquese con su concesionario de automóviles Honda. En caso de necesitar asistencia adicional, usted puede comunicarse con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138, Twitter @HondaCustSvc, correo electrónico, o chat por medio de https://owners.honda.com/help/customer-relations. Usted también puede visitar www.recalls.honda.com para usar “Ask Dave”, nuestro agente virtual, 24 horas/7 días a la semana.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Safety Hotline de NHTSA al 888-327-4236 (TTY 800-424-9153), o visitar la página web https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esta campaña de seguridad pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
División Automotriz de Honda
Campaña #Q3V / Boletín de Servicio #19-013
Q3V Ridgeline
3 Affected Products
Vehicle
| HONDA | RIDGELINE | 2017-2019 |
12 Associated Documents
Recall Acknowledgement
RCAK-19V053-7209.pdf 245.149KB
Manufacturer Notices(to Dealers,etc) – 01 25 2019 Subject Safety Recall: 2017-19 Ridgeline Fuel Pump Leak Inspection
RCMN-19V053-2896.pdf 195.898KB
DEFECT INFORMATION REPORT
RMISC-19V053-8119.pdf 54.311KB
Manufacturer Notices(to Dealers,etc) – 01 25 2019 Subject Ridgeline Fuel Pump Ordering
RCMN-19V053-6525.pdf 106.101KB
Defect Notice 573 Report
RCLRPT-19V053-9206.PDF 215.533KB
Remedy Instructions and TSB
RCRIT-19V053-0135.pdf 382.256KB
Statement by American Honda Regarding Fuel Pump Recall: 2017-2019 Honda Ridgeline
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2019-1
RCLQRT-19V053-3848.PDF 211.154KB
Remedy Instructions and TSB
RCRIT-19V053-7809.pdf 1250.749KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V053-4747.PDF 211.258KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V053-8291.PDF 211.347KB
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