Function Buttons (PHONE, MENU, BACK, SETTINGS, Etc.) Stick – 2014-2015 Honda Odyssey

A14-022
August 25, 2015
51398-02259 Version 2

 

Function Buttons (PHONE, MENU, BACK, SETTINGS, Etc.) Stick

Supersedes 14-022, dated May 21, 2014, to revise the information highlighted in yellow.

 

AFFECTED VEHICLES

YearModelTrimVIN Range
 2014 OdysseyALL ALL
 2015 OdysseyEX, EX-L, Touring 5FNRL5โ€ฆFB000001 thru 5FNRL5โ€ฆFB115934

 

REVISION SUMMARY 

All Sections were revised; American HondaeBay logo recommends that you review the entire bulletin.

 

SYMPTOM

One or more of the function buttons around the center switch panel dial (PHONE, MENU, BACK, SETTINGS, Etc.) are sticking.

 

POSSIBLE CAUSE

The center switch panel is deformed or is not centered in the audio unit panel.

 

CORRECTIVE ACTION

Replace or adjust the center switch panel in the audio unit panel as needed.

NOTE: Only replace the center switch panel if the PHONE button is sticking.  Replacing the panel if any other buttons are sticking may not resolve the issue.

 

PARTS INFORMATION

Vehicle TrimPart NamePart NumberQuantity
EX and EX-LSwitch Assy, Multi Jog (Audio)39050-TK8-A311
EX-L with RESSwitch Assy, Multi Jog (RES)39050-TK8-A21 
Genuine Honda 39050-TK8-A21 Multi Jog (Resolution) Switch Assembly

Last update on 2026-06-17 / Affiliate links / Images from Amazon Product Advertising API


 

1
EX-L with NAVISwitch Assy, Multi Jog (NAVI)39050-TK8-A11 
Genuine Honda 39050-TK8-A11 Multi Jog (Navigation) Switch Assembly

Last update on 2026-06-17 / Affiliate links / Images from Amazon Product Advertising API


 

1
TouringSwitch Assy, Multi Jog (NAVI)(RES)39050-TK8-A01 

No products found.

1

 

WARRANTY CLAIM INFORMATION

The normal warranty applies.

Repair Procedure A

Operation NumberDescriptionFlat Rate TimeTemplate IDFailed Part Number
0100A4Repair Procedure A

Reposition the center switch panel in the audio unit panel

0.8 hr14-022A39050-TK8-A31

 

Repair Procedure B

Operation NumberDescriptionFlat Rate TimeTemplate IDModelReplacement PartFailed Part Number
0101K1Repair Procedure B Replace the center switch panel in the audio unit.0.8 hr14-022BEX and EX-L39050-TK8-A3139050-TK8-A31
14-022CEX-L with RES39050-TK8-A21 
Genuine Honda 39050-TK8-A21 Multi Jog (Resolution) Switch Assembly

Last update on 2026-06-17 / Affiliate links / Images from Amazon Product Advertising API


 

14-022DEX-L with NAVI39050-TK8-A11 
Genuine Honda 39050-TK8-A11 Multi Jog (Navigation) Switch Assembly

Last update on 2026-06-17 / Affiliate links / Images from Amazon Product Advertising API


 

14-022ETouring39050-TK8-A01 

No products found.

 

Defect Code: 08001
Symptom Code: 03217
Skill Level: Repair Technician

 

DIAGNOSIS PROCEDURE

Press each function button to see if it sticks.

  • If any button(s) stick except the PHONE button, go to REPAIR PROCEDURE A.
  • If the PHONE button sticks, go to REPAIR PROCEDURE B.

 

REPAIR PROCEDURE (Center Switch Panel Removal)

NOTE:

  • When working on electronic components, make sure the work area is clean and dust free.
  • Make sure your hands are clean and free of oils and grease.
  • Take care not to scratch the dashboard and related parts.
  • Eject the disc before removing the audio unit or audio-navigation unit to prevent damaging the CD players load mechanism.
  • Make sure you have the five digit anti-theft code.
  1. Remove the center middle panel.
center middle panel

  1. Pull out the front passengerโ€™s dashboard side panel to release the clips.
front passengerโ€™s dashboard side panel

  1. Remove the front passengerโ€™s middle panel.
front passengerโ€™s middle panel

  1. From the front passengerโ€™s side, pull out the dashboard center panel to release the clips. From the center area, pull out the center panel to release the clips.ย  Then, disconnect the hazard warning switch connector and climate control unit connectors and remove the panel.
dashboard center panel

  1. Remove the driverโ€™s and front passengerโ€™s heater panels.
driverโ€™s and front passengerโ€™s heater panels

  1. Remove the center lower console screws.
center lower console screws

  1. Pull out the center lower console as needed.
  2. Remove the bolts, then pull out the audio or audio-navigation unit.
audio or audio-navigation unit

 

 

 

REPAIR PROCEDURE A

  1. Loosen the center switch panel screws, center the switch and retighten the screws. Make sure the switch is centered in the audio or audio-navigation unit panel opening and the buttons are no longer sticking.
audio or audio-navigation unit

  1. If the buttons are no longer sticking, reinstall all removed items in the reverse order of removal.
  2. If the vehicle is equipped with navigation, do the system initialization.

NOTE:

  • While the anti-theft system screen is displayed, press and hold the VOL knob for at least 2 seconds. The audio-navigation unit automatically exist the anti-theft mode, or you can enter the five digit anti-theft code.
  • GPS initialization may not be needed depending of the length of time the system was without power.
  • Map matching aligns the GPS to a location on the map.

             

REPAIR PROCEDURE B

  1. Remove the four center switch panel screws and remove the center switch panel.
audio or audio-navigation unit

  1. Install a new center switch panel.
  2. Reinstall all removed items in the reverse order of removal.
  3. If the vehicle is equipped with navigation, do the system initialization.

NOTE:

  • While the anti-theft system screen is displayed, press and hold the VOL knob for at least 2 seconds, the audionavigation unit will automatically exit the anti-theft mode. Alternatively, you can also enter the five digit antitheft code.
  • GPS initialization may not be needed depending of the length of the time the system was without power.
  • Map matching aligns the GPS to a location on the map.

 

END.


 

 


 

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