Side-View Mirrors May Detach – 2020-2021 Honda Pilot & Ridgeline, & 2020-2022 Passport & Odyssey

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March 16, 2023 NHTSA CAMPAIGN NUMBER: 23V174000

Side-View Mirrors May Detach/FMVSS 111

Detached mirror glass can reduce driver visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V174000

Manufacturer Honda (American Honda Motor Co.)

Components VISIBILITY

Potential Number of Units Affected 330,318

 

Summary

Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is FE5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Honda has a Recall

 


A23-035
May 16, 2023
Version 2

Safety Recall: 2020–22 Multi-Model Door Mirror Glass

Supersedes 23-035, dated April 28, 2023, to revise the information highlighted in yellow.

AFFECTED VEHICLES

Year Model Trim VIN Range
2020–22 Odyssey ALL Check the iN VIN status for eligibility.
2020–22 Passport ALL Check the iN VIN status for eligibility.
2020–21 Pilot ALL Check the iN VIN status for eligibility.
2020–21 Ridgeline ALL Check the iN VIN status for eligibility.

 

REVISION SUMMARY

Under REPAIR PROCEDURE, step 4 and 6 was updated.

 

BACKGROUND
Due to improper manufacturing, the glass may not adhere properly to the back plate of the door mirror assembly and detach. This could impair rearward visibility, increasing the risk of crash or injury and resulting in noncompliance with FMVSS 111.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.

 

CORRECTIVE ACTION

Replace both the left and right side door mirrors.

PARTS INFORMATION

Part Name Part Number Quantity
Left Mirror Set (Odyssey) 76253-THR-A12eBay 1
Right Mirror Set (Odyssey) 76203-THR-A11eBay 1
Left Mirror Set (Passport, Pilot, Ridgeline) 76254-T6Z-A21eBay 1
Right Mirror Set (Passport, Pilot, Ridgeline) 76204-TG7-A11eBay 1

 

REPAIR PROCEDURE

  1. Carefully push on the top-right corner of the mirror holder to create an opening on the lower-left-hand corner between the mirror holder and the mirror housing.
  2. Insert a flat-tip screwdriver next to the retaining tab as shown, and twist the screwdriver to release the retaining tab.

Release the other retaining tabs and remove the mirror holder.

  1. With mirror defogger: Carefully disconnect the terminals.

Installing the mirror

  1. For Odyssey driver side mirror only, make sure to install the two long tabs (placed on the mirror backing for packaging purposes) onto the new mirror.
  2. Connect the heater wire terminals.
  3. Install the mirror glass onto the actuator by pressing evenly at the center of the mirror to engage the retaining tabs.

Installation tips:

  • Using the palm of your hand, apply firm pressure to the center of the mirror.
  • While applying pressure to the mirror, you should feel the (8) clips engaging into the actuator base.
  • Run your finger, pushing in and out, along the full outer edge of the mirror to ensure proper installation. If you feel any looseness at any point, remove and reinstall the mirror.
  • After installation, check the mirror image for any distortion/waviness. If you find an area that is distorted/wavy, make sure all the clips are set.
  1. Repeat steps 1 through 6 on the opposite side.
  2. Check the mirror functions.

END

 

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Chronology :

December 2018
Honda received a market quality report on mirror vibration and observed a potential trend. Honda began to investigate and analyze the concern.

October 2020
Honda received a market quality report with an increased trend in mirror vibration and continued to investigate and analyze the concern.

July 2021
The side view mirror supplier changed the heater pad and mirror/back plate adhesive tape to address mirror vibration issues in the market.

October 2022
Honda received communication from NHTSA ODI requesting that Honda investigate reports of side view mirror detachment. Honda informed NHTSA the concern was currently under study.

November 2022
Honda received a safety related market quality report of the mirror falling off and further investigated the concern. Honda provided an update to NHTSA on the mirror investigation.

January 2023
Honda provided an update to NHTSA on the mirror investigation.

February 2023
Honda began investigating the affected population of vehicles.

March 9, 2023
Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall.

As of March 9, 2023, Honda has received 71 warranty claims related to the issue between May 2020 to October 2022, and no reports of injuries or deaths related to this issue.

 


10 Affected Products

Vehicles

MAKE MODEL YEAR
HONDA ODYSSEY 2020-2022
HONDA PASSPORT 2020-2022
HONDA PILOT 2020-2021
HONDA RIDGELINE 2020-2021

 


12 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-23V174-8830.PDF 215.776KB

 


Recall Acknowledgement

RCAK-23V174-9702.pdf 645.76KB

 


Recall 573 Report – 3/24/2023

RCLRPT-23V174-6040.PDF 215.788KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V174-3075.pdf 46.862KB

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Recall 573 Report – March 30, 2023

RCLRPT-23V174-4979.PDF 215.791KB

 


Remedy Instructions and TSB

RCRIT-23V174-6979.PDF 250.686KB

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Recall 573 Report – May 2, 2023

RCLRPT-23V174-2790.PDF 215.79KB

 


Recall 573 Report – May 3, 2023

RCLRPT-23V174-5246.PDF 215.791KB

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-23V174-3091.pdf 39.398KB

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Remedy Instructions and TSB

RCRIT-23V174-5247.PDF 425.552KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V174-2514.pdf 194.867KB

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Recall 573 Report – March 12, 2024

RCLRPT-23V174-4951.PDF 215.91KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V174&docType=RCL

 


 

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Last update on 2024-04-28 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


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