Side-View Mirrors May Detach – 2020-2021 Honda Pilot & Ridgeline, & 2020-2022 Passport & Odyssey

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-174 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : MAR 16, 2023 NHTSA Recall No. : 23V-174 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : NR Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Honda Pilot Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2022 Honda Passport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2021 Honda Ridgeline Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-174 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2020-2022 Honda Odyssey Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The left and right side view door mirror heater pad, located behind and attached to the mirror glass, can lose adhesion and detach from the mirror backing plate. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : If the heater pad detaches/falls from the mirror backing plate, the mirror glass will detach/fall with it, resulting in the potential impairment or loss of rearward visibility and increasing the risk of a crash or injury. Description of the Cause : The side view mirror heater pad was adhered to the backing plate with adhesive tape with insufficient adhesive strength, which can cause detachment during normal vehicle operation. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : MIRROR SET, R Component Description : MIRROR SET, R Component Part Number : 76204-TG7-A11 Component Name 2 : MIRROR SET, L Component Description : MIRROR SET, L Component Part Number : 76254-TG7-A11 Part 573 Safety Recall Report 23V-174 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Magna Mirrors Address : 700 S. Industrial Drive Newaygo Michigan 49337 Country : United States Chronology : December 2018 Honda received a market quality report on mirror vibration and observed a potential trend. Honda began to investigate and analyze the concern. October 2020 Honda received a market quality report with an increased trend in mirror vibration and continued to investigate and analyze the concern. July 2021 The side view mirror supplier changed the heater pad and mirror/back plate adhesive tape to address mirror vibration issues in the market. October 2022 Honda received communication from NHTSA ODI requesting that Honda investigate reports of side view mirror detachment. Honda informed NHTSA the concern was currently under study. November 2022 Honda received a safety related market quality report of the mirror falling off and further investigated the concern. Honda provided an update to NHTSA on the mirror investigation. January 2023 Honda provided an update to NHTSA on the mirror investigation. February 2023 Honda began investigating the affected population of vehicles. March 9, 2023 Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall. As of March 9, 2023, Honda has received 71 warranty claims related to the issue between May 2020 to October 2022, and no reports of injuries or deaths related to this issue. Part 573 Safety Recall Report 23V-174 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace both left and right mirror sets (holder assemblies) with an improved part. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components contain defective mirror/back plate adhesive. Identify How/When Recall Condition was Corrected in Production : The adhesive tape and heater pad was changed for the mirror/back plate in July 2021 to address mirror vibration issues that had appeared in the market; subsequent market data indicates that the changes also addressed the risk of mirror detachment. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 03/17/2023. Owner notification is scheduled to begin and end on or about 05/08/2023. Planned Dealer Notification Date : MAR 17, 2023 – MAR 17, 2023 Planned Owner Notification Date : MAY 08, 2023 – MAY 08, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-174 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : MAR 24, 2023 NHTSA Recall No. : 23V-174 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 330,318 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Honda Pilot Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2022 Honda Passport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2021 Honda Ridgeline Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-174 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2020-2022 Honda Odyssey Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The left and right side view door mirror heater pad, located behind and attached to the mirror glass, can lose adhesion and detach from the mirror backing plate. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : If the heater pad detaches/falls from the mirror backing plate, the mirror glass will detach/fall with it, resulting in the potential impairment or loss of rearward visibility and increasing the risk of a crash or injury. Description of the Cause : The side view mirror heater pad was adhered to the backing plate with adhesive tape with insufficient adhesive strength, which can cause detachment during normal vehicle operation. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : MIRROR SET, R Component Description : MIRROR SET, R Component Part Number : 76204-TG7-A11 Component Name 2 : MIRROR SET, L Component Description : MIRROR SET, L Component Part Number : 76254-TG7-A11 Part 573 Safety Recall Report 23V-174 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Magna Mirrors Address : 700 S. Industrial Drive Newaygo Michigan 49337 Country : United States Chronology : December 2018 Honda received a market quality report on mirror vibration and observed a potential trend. Honda began to investigate and analyze the concern. October 2020 Honda received a market quality report with an increased trend in mirror vibration and continued to investigate and analyze the concern. July 2021 The side view mirror supplier changed the heater pad and mirror/back plate adhesive tape to address mirror vibration issues in the market. October 2022 Honda received communication from NHTSA ODI requesting that Honda investigate reports of side view mirror detachment. Honda informed NHTSA the concern was currently under study. November 2022 Honda received a safety related market quality report of the mirror falling off and further investigated the concern. Honda provided an update to NHTSA on the mirror investigation. January 2023 Honda provided an update to NHTSA on the mirror investigation. February 2023 Honda began investigating the affected population of vehicles. March 9, 2023 Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall. As of March 9, 2023, Honda has received 71 warranty claims related to the issue between May 2020 to October 2022, and no reports of injuries or deaths related to this issue. Part 573 Safety Recall Report 23V-174 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace both left and right mirror sets (holder assemblies) with an improved part. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Recalled components contain defective mirror/back plate adhesive. Identify How/When Recall Condition was Corrected in Production : The adhesive tape and heater pad was changed for the mirror/back plate in July 2021 to address mirror vibration issues that had appeared in the market; subsequent market data indicates that the changes also addressed the risk of mirror detachment. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 03/17/2023. Owner notification is scheduled to begin and end on or about 05/08/2023. Planned Dealer Notification Date : MAR 17, 2023 – MAR 17, 2023 Planned Owner Notification Date : MAY 08, 2023 – MAY 08, 2023 * NR – Not Reported

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Next Unread Message View Message DATE: March 17, 2023 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls Re: Stop Sale/Safety Recall: 2020-2022 Multi-Model Door Mirrors On March 16, 2023, American Honda notified NHTSA of a stop sale and safety recall for certain model year 2020-2022 Odyssey, 2020-2022 Passport, 2020-2021 Pilot, and 2020-2021 Ridgeline units due to door heater pad/mirror glass which may detach from the mirror assembly. A detached mirror may impair rear visibility, potentially increasing the risk of a crash or injury. Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected. Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits. BACKGROUND Due to improper manufacturing, the heater pad/mirror glass may not adhere properly to the back plate of the door mirror assembly and detach. A detached mirror may impair rearward visibility which is noncompliant with FMVSS 111. REPAIR Repair procedures are currently unavailable at launch. We will notify you when repair procedures become available. PARTS Parts are currently unavailable at launch. We will notify you when parts become available. TOOLS There are no special tools needed for this recall. SERVICE BULLETIN Placeholder Service Bulletin 23-029, Safety Recall: 2020–22 Multi-Model Door Mirror Glass Stop Sale has posted to the Service Information System (SIS) as of March 17, 2023. CUSTOMER NOTIFICATION American Honda expects to begin customer notification by mid-May 2023. As always, perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns. Sent on 03 17 2023 Expires on 05 04 2023 From Subject Brad Ortloff, Manager of Auto Campaigns and Recalls Stop Sale/Safety Recall: 2020-2022 Multi-Model Door Mirrors INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-174 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Honda (American Honda Motor Co.) MAR 30, 2023 NHTSA Recall No. : 23V-174 Manufacturer Recall No. : ZDK Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 330,318 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Honda Pilot Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2022 Honda Odyssey Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2021 Honda Ridgeline Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-174 Page 2 Vehicle 4 : 2020-2022 Honda Passport Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem. Production Dates : JAN 03, 2020 – JUL 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The left and right side view door mirror heater pad, located behind and attached to the mirror glass, can lose adhesion and detach from the mirror backing plate. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : If the heater pad detaches/falls from the mirror backing plate, the mirror glass will detach/fall with it, resulting in the potential impairment or loss of rearward visibility and increasing the risk of a crash or injury. Description of the Cause : The side view mirror heater pad was adhered to the backing plate with adhesive tape with insufficient adhesive strength, which can cause detachment during normal vehicle operation. Identification of Any Warning NR that can Occur : Involved Components : Component Name 1 : MIRROR SET, R Component Description : MIRROR SET, R Component Part Number : 76204-TG7-A11 Component Name 2 : MIRROR SET, L Component Description : MIRROR SET, L Component Part Number : 76254-TG7-A11 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-174 Page 3 Supplier Identification : Component Manufacturer Name : Magna Mirrors Address : 700 S. Industrial Drive Newaygo Michigan 49337 Country : United States Chronology : December 2018 Honda received a market quality report on mirror vibration and observed a potential trend. Honda began to investigate and analyze the concern. October 2020 Honda received a market quality report with an increased trend in mirror vibration and continued to investigate and analyze the concern. July 2021 The side view mirror supplier changed the heater pad and mirror/back plate adhesive tape to address mirror vibration issues in the market. October 2022 Honda received communication from NHTSA ODI requesting that Honda investigate reports of side view mirror detachment. Honda informed NHTSA the concern was currently under study. November 2022 Honda received a safety related market quality report of the mirror falling off and further investigated the concern. Honda provided an update to NHTSA on the mirror investigation. January 2023 Honda provided an update to NHTSA on the mirror investigation. February 2023 Honda began investigating the affected population of vehicles. March 9, 2023 Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall. As of March 9, 2023, Honda has received 71 warranty claims related to the issue between May 2020 to October 2022, and no reports of injuries or deaths related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-174 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace both left and right mirror sets (holder assemblies) with an improved part. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Recalled components contain defective mirror/back plate adhesive. The adhesive tape and heater pad was changed for the mirror/back plate in July 2021 to address mirror vibration issues that had appeared in the market; subsequent market data indicates that the changes also addressed the risk of mirror detachment. Recall Schedule : Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about 03/17/2023. Owner notification is scheduled to begin and end on or about 05/08/2023. Planned Dealer Notification Date : MAR 17, 2023 – MAR 17, 2023 Planned Owner Notification Date : MAY 08, 2023 – MAY 08, 2023 * NR – Not Reported

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