6PK Passenger Seat Improperly Welded – 2023 Honda CR-V

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Service Bulletin 23-018
February 17, 2023 Version 1
Safety Recall: 2023 CR-V Front Passenger Seat Frame
AFFECTED VEHICLES
Year Model Trim VIN Range
2023 CR-V 2WD EX-L, AWD
EX-L
Check the iN VIN status for eligibility.
BACKGROUND
During manufacturing, a small number of front passenger seat-back frames may have been improperly welded on one
side. An improperly welded seat frame may not hold the seat in position during a collision preventing the occupant from
being properly restrained.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this safety recall.
Do an iN VIN status inquiry to verify eligibility.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the
customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety
recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Remove the seat-back frame and replace it with a new one.
PARTS INFORMATION
NOTE: There are very limited number of units affected. You must check the VIN responsibility report before
ordering.
Part Name Part Number Quantity
Right Front Seat-Back Frame 81126-3A0-A71 1
Nut-Washer (6mm) 90321-SP0-A80 2
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
© 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 10
WARRANTY CLAIM INFORMATION
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
8621K1 Remove the
passenger’s front seat
back frame and replace
it with a new one.
(Includes sensor
initiation and steering
re-learn.)
1.1 hr 6PK00 ND600 A23018A 81126-3A0-A71
REPAIR PROCEDURE
1. Remove the head restraint from the front passenger’s seat and set it aside.
2. Adjust the front passenger’s seat to the most forward position until the rail bolts are fully visible, then remove the
bolts.
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3. Adjust the front passenger’s seat to the most rear position and carefully remove the seat foot cover.
4. Disconnect the 12V battery’s negative terminal.
NOTE: Wait at least 3 minutes before proceeding to the next steps.
5. Remove the front seat rail bolts.
6. Carefully and slowly tilt back the seat assembly to expose the harness and connectors.
7. Disconnect each connector clip as shown below.
8. Carefully remove the front passenger’s seat from the vehicle and place it on a clean workspace.
NOTE: Use a protective mat over the door panel to avoid any damage during the seat removal.
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9. Remove the screw and carefully remove the cover without damaging the locking tabs.
10. Gently pull the front and rear cover to disconnect clips and locking tabs. Then, disconnect the wire harness clip.
11. Remove the seat-back cover.
11.1. Unhook the seat bottom cover to expose the zippers. Then, unzip both zippers.
11.2. Unhook the upper clips from underneath the seat cover as shown.
11.3. Remove the head restraint lock guides by squeezing both locking tabs while pressing up.
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12. Disconnect the seat heater harness clip from the seat-back and seat bottom.
NOTE: When disconnecting the seat harness, note the harness routing between the seat-back and bottom; it is
important during the installation process.
13. Remove the following SRS harness clips.
NOTE: When disconnecting the seat harness, note the harness routing between the seat-back and bottom; it is
important during the installation process.
14. Disconnect the side airbag from the seat-back frame.
14.1. Remove the two nut washers that secures the side airbag to the seat frame and discard them.
NOTE: Use the new nut washers for the installation process.
14.2. Make sure the seat is on a bench in the upright position. Place a protective mat over the seat bottom cushion.
14.3. Remove the airbag from the seat frame and lay it on top of the protective mat over the seat bottom cushion.
NOTE: It is important to make sure that the airbag harness is secure to prevent damage from falling or
bumping into another object.
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15. Disconnect the seat heater connector clips as shown below.
16. Remove the seat cushion and cover.
16.1. Starting at the sides of the seat-back base, gently pull away any seat cushion that are interfering with the seat
frame.
16.2. Slowly slide the cushion and cover up (together) and over the seat frame until fully removed.
16.3. Set it aside on a clean work area.
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17. Disconnect the reclining motor connector and harness clip.
18. Remove the lumbar support mat.
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19. Remove the seat rear outer-rail screw.
20. Remove the four seat bolts (two on each side) that connect the seat-back and bottom.
21. Carefully separate the seat-back frame from the seat bottom.
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22. Install all parts in the reverse order of removal.
22.1. Tuck the bottom of the seat cover to cover the seat frame.
22.2. Before installing the side airbag and seat heater connectors, ensure the harnesses are routed properly.
22.3. During the side airbag install process, replace the two nut-washers with new ones, and torque them to 6.3
N.m (4.6 lb-ft).
22.4. During the lumbar mat reinstall process, apply multipurpose grease before installing the wire.
23. Torque the front and rear seat mounting bolts to 43 N.m (32 lb-ft).
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24. After reconnection of the 12V battery’s negative terminal, do the following.
24.1. Initialize the front passenger’s weight sensor.
24.2. Confirm the seat operation by moving the passenger’s seat and the seat-back through their full ranges of
movement. Make sure the harness are not pinched or interfering with other parts.
24.3. Do a SRS operation confirmation by turning the vehicle to the ON mode and checking that the SRS indicator
comes on for about 6 seconds and then goes off.
END
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AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
NHTSA Recall Number: 23V-092
Honda Campaign Number: 6PK
Service Bulletin Number: 23-018
March 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that certain 2023 model
year Honda CR-V vehicles fail to conform to Federal Motor Vehicle Safety Standard Nos. 207, “Seating Systems, and 201, “Occupant
Protection in Interior Impact.”
Why my vehicle is under recall: Due to an insufficient weld of the front passenger seat frame, the seat back position may fail to
adequately restrain the occupant in a crash and increase the risk of an injury.
What Honda will do: The dealer will replace the front passenger seat back frame assembly with a non-defective part for
FREE. Honda estimates that the repair will take approximately 60 minutes to complete. However,
your dealer can provide you with a better estimate of the overall time for this service visit, as it may
be necessary to make your vehicle available for a longer period of time.
Owners who have paid to have these repairs completed at their own expense will be eligible for
reimbursement, in accord with the recall reimbursement plan on file with NHTSA.
What we need you to do:
• Check recall information for your vehicle by accessing the Honda Recall Lookup tool at
www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
• If you have questions or concerns, we encourage you to:
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent; or
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138 Monday
through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to
request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change
Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the
Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you
may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
Please call any authorized Honda dealer and schedule an appointment to have your vehicle
repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Dear FIRSTNAME LASTNAME,
DIVISIÓN AUTOMOTRIZ
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Número de campaña de seguridad NHTSA: 23V-092
Número de campaña de Honda: 6PK
Número de boletín de servicio: 23-018
Marzo del 2023
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en
las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que ciertos
vehículos Honda CR-V de año modelo 2023 fallaron con el cumplimiento de las Normas Federales de Seguridad para Vehículos de
Motor No. 207, “Seating Systems (Sistemas de asientos) y No. 201, “Occupant Protection in Interior Impact.” (Protección del ocupante en
impacto interior).
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
Debido a una soldadura insuficiente del marco del asiento del pasajero delantero, la posición
del respaldo del asiento puede no sujetar adecuadamente al ocupante en un choque y
aumentar el riesgo de lesiones.
¿Qué hará Honda?: El concesionario reemplazará el conjunto del marco del respaldo del asiento del pasajero
delantero con una pieza no defectuosa de forma GRATUITA. Honda estima que la reparación
tomará aproximadamente 60 minutos para completar. No obstante, su concesionario le puede
ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser
necesario que su vehículo esté disponible por un periodo más largo.
Los propietarios que hayan pagado para que se completen estas reparaciones por su propia
cuenta serán elegibles para el reembolso, de acuerdo con el plan de reembolso de la
campaña registrado en la NHTSA.
¿Qué necesitamos que usted haga?:
• Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número
de identificación del vehículo (VIN).
• Si usted tiene preguntas o inquietudes, le recomendamos que:
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customerrelations;
o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com; o
o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-
2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., Hora del Pacífico.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el
reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar
la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto
posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones
federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y
dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la
reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave.,
SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle
Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página http://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero tenga
garantizado que su seguridad es nuestra principal preocupación.
Atentamente,
American Honda Motor Co., Inc.
CAMPAÑA DE SEGURIDAD URGENTE
Por favor llame a cualquier concesionario autorizado Honda y programe una cita
para la reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Estimado FIRSTNAME LASTNAME,

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Next Unread Message View Message
DATE: February 17, 2023
TO: All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2023 CR-V Front Passenger Seat Frame
On February 16, 2023, American Honda notified NHTSA of a stop sale and safety recall for 98model year 2023 CR-V units due to improper manufacturing of the front
passenger seat-back frame. In the event of a collision, the seat may not be able to properly restrain the occupant, increasing the risk of injury. Refer to your
eResponsibility report or perform an iN VIN status inquiry to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
BACKGROUND
During manufacturing, a small number of front passenger seat-back frames may have been improperly welded on one side. An improperly welded seat frame may not hold
the seat in position during a collision preventing the occupant from being properly restrained.
REPAIR
Replace the front passenger seat-back frame.
PARTS
Parts are available through the normal parts ordering system.
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service Bulletin 23-018, Safety Recall: 2023 CR-V Front Passenger Seat Frame has posted to the Service Information System (SIS) as of February 17, 2023. It includes
parts, repair, and warranty information related to this recall.
CUSTOMER NOTIFICATION
American Honda expects to begin customer notification by the end of March 2023.
As always, perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns.
Sent on 02 17 2023 Expires on 04 07 2023
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2023 CR-V Front Passenger Seat Frame
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-092
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Honda (American Honda Motor Co.) FEB 16, 2023 NHTSA Recall No. : 23V-092 Manufacturer Recall No. : 6PK Manufacturer Information :
Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd.
Torrance CA 90501
Company phone : 1-888-234-2138 Population :
Number of potentially involved : 98 Estimated percentage with defect : 28 % Vehicle Information : Vehicle 1 : 2023-2023 Honda CR-V Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population was determined based on supplier and manufacturing records. The production range reflects all possible vehicles that could experience the problem.
Production Dates : DEC 13, 2022 – DEC 19, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The laser weld of the hook spring to the outboard side of the front passenger seat frame may be incomplete.
FMVSS 1 : 207 – Seating systems
FMVSS 2 : 201 – Occupant protection in interior impact
Description of the Safety Risk : If the vehicle is involved in a collision, the weld could break, causing the seat back position to fail, which can increase the risk of an injury.
Description of the Cause : During production, the protective lens of the laser welder became contaminated with weld spatter, inhibiting the welder’s monitoring system to detect and judge the laser input necessary to sufficiently complete the weld. Identification of Any Warning NR
that can Occur :
Involved Components : Part 573 Safety Recall Report 23V-092 Page 2 Component Name 1 : FRAME COMP R FR BACK Component Description : FRAME COMP R FR BACK Component Part Number : 81126-3A0-A71 Supplier Identification : Component Manufacturer
Name : TS Tech Americas, Inc. Address : 8458 East Broad Street
Reynoldsburg Ohio 43068
Country : United States Chronology :
December 2022
Honda received report of a potential issue with the front passenger side seat from the supplier. January 2023
Honda was informed of the supplier’s investigation of the issue and the suspected range of affected components. February 9, 2023
Honda determined that a defect related to motor vehicle safety and FMVSS noncompliance existed and decided to conduct a safety and noncompliance recall. As of February 9, 2023, Honda has received no warranty claims related to the issue and no reports of injuries or deaths related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-092
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and
asked to take their vehicle to an authorized Honda dealer. The dealer will replace the front passenger seat back frame assembly with a non-defective part.
Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Recalled components have an insufficient weld between the seat back frame assembly and the hook spring.
The supplier increased control measures for the laser welder’s protective lens and monitoring system to perform proper welds. Recall Schedule :
Description of Recall Schedule : Dealer notification is scheduled to begin and end on or about
02/17/2023. Owner notification is scheduled to begin and end on or about 03/27/2023.
Planned Dealer Notification Date : FEB 17, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 27, 2023
* NR – Not Reported

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