NHTSA ID Number: 10187526
Manufacturer Communication Number: A21-012
Summary
Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
4 Affected Products
Vehicles
AFFECTED VEHICLES
| Year | Model | Trim Level | VIN Range |
| 2019-20 | Passport | ALL except Sport | Check the iN VIN status for eligibility. |
| 2019-20 | Pilot | ALL except LX | Check the iN VIN status for eligibility. |
BACKGROUND
A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Install the FAKRA connector set and the MOST service cords.
PARTS INFORMATION
NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct. 2019-20 Passport (EX-L)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Passport (Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX, EX-L)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 2 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (EX, EX-L with accessory CD player, EX-L-RES)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 3 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
2019-20 Pilot (Black Edition, Elite, Touring)
| Part Name | Part Number | Quantity |
| FAKRA Service Housing | 39817-TJB-AC0 | 4 |
| MOST Service Cord TX 90 Degree (Green) | 39165-TG7-AA0 | 1 |
| MOST Service Cord RX 90 Degree (Red) | 39165-TG7-AB0 | 1 |
| MOST Service Cord TX Straight (Green) | 39165-TG7-AC0 | 1 |
| MOST Service Cord RX Straight (Red) | 39165-TG7-AD0 | 1 |
TOOL INFORMATION
NOTE: The tool listed below is a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.
| Tool Name | Tool Number | Quantity |
| Straight FAKRA Puller | 07AAC-THRA200 | 1 |
INSPECTION PROCEDURE
- Turn the ignition to ON.
- Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.
- Select DETAIL INFORMATION & SETTING.
- Scroll down the menu, and select SHUTDOWN REASON.
In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.
Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE – PASSPORT
- Remove the side cover.
- Loosen the upper column cover.
- Remove the lower dash panel.
- Remove the screw to loosen the dash panel.
- Pull back the dash panel to allow meter bezel removal.
- Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
- Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.
- Remove the hazard switch panel.
- Remove the passenger mid dash panel.
- Remove the two screws, then remove the dashboard center middle trim.
- Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.
- Loosen the two bolts holding the infotainment unit, then remove the unit.
NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.
- Remove the rear cargo cover, cargo tray, rear panel, and spare tire.
- Remove the rear passenger door trim.
- Remove the three screws and one clip from the quarter panel, then remove the panel.
- Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
- Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
- Pull and twist counterclockwise to remove the housing from the wire.
- Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.
- Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
- Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.
- Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.
- Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly because a misrouted harness can put pressure on the connectors, which can cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
- Test-drive the vehicle to confirm the repair. If the repair was not successful after the updated connectors are installed, continue with normal troubleshooting based on customer symptom(s).
REPAIR PROCEDURE – PILOT
- Remove the side cover.
- Loosen the upper column cover.
- Remove the lower dash panel.
- Remove the screw to loosen the dash panel.
- Pull back the dash panel to allow the meter bezel removal.
- Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.
- Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
- Remove the hazard switch panel.
- Remove the passenger mid dash panel.
- Remove the two screws, then remove the dashboard center middle trim.
- Remove the two screws and bolts to remove the DVD player.
NOTE: Some trim levels will have a CD player or dashboard center lower panel.
- Loosen the two bolts holding the infotainment unit, then remove the unit.
For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13.
- Remove the rear cargo trim panel.
- Remove the aluminum support brace by removing the two bolts.
- Remove the two rear bolts for the right third row seat.
- Remove the third row lower seat cushion by removing the three bolts.
- Remove the two front bolts for the passenger third row seat-back.
- Remove the passenger door lower trim.
- Remove the four bolts securing the right quarter panel.
- Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit (Touring, Elite) using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
- Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
- Pull and twist counterclockwise to remove the housing from the wire.
- Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.
- Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.
- Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and tuner unit.
- Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.
- Trim levels with CD or DVD player: Install the MOST service cord between the dash harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or DVD player). Then, install the FAKRA connectors to the CD or DVD player.
- Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a misrouted harness can put pressure on the connectors, which may cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.
- Test-drive the vehicle to confirm the repair. If the repair was not successful, continue with normal troubleshooting based on customer symptom(s).
END
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Service Bulletin
21-012
February 18, 2021 Version 1
Warranty Extension: 2019-20 Passport/Pilot MOST Bus Network ConnectorsWARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
0101Q0
Passport EX-L: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.3 hr
6M100
Z9R00
A21012A
39540-TGT-AB2
0101Q2
Passport Elite, Touring: Access the gauge control module, infotainment unit, and tuner unit. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module (includes test-drive).
1.6 hr
6M100
Z9R00
A21012B
39540-TGS-AD2
0101Q0
Pilot EX, EX-L: Access the gauge control module, infotainment unit. Then, replace the affected FAKRA connectors, and install the MOST service cords (includes test-drive).
1.3 hr
6M100
Z9R00
A21012C
39540-TG8-AB2
0101Q1
Pilot EX-L with RES: Access the gauge control module, infotainment unit, and DVD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and DVD player (includes test-drive).
1.6 hr
6M100
Z9R00
A21012D
39540-TG7-AB2
0101Q2
Pilot Black Edition, Elite, Touring: Access the gauge control module, infotainment unit, tuner unit, and DVD player. Then, replace the affected FAKRA connectors, and install the MOST service cords to the gauge control module and DVD player (includes test-drive).
2.1 hr
6M100
Z9R00
A21012E
39540-TG7-AG2
Skill Level: Repair Technician
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hidden
1 Associated Document
Manufacturer Communications
A21-012
February 18, 2021
Version 1
https://www.nhtsa.gov/recalls?nhtsaId=10187526
MC-10187526-0001.pdf 5938.346KB
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- 【Work out of Box】+【Wide Vehicle Coverage】 LAUNCH CRP129X diagnostic scanner for all cars comes with latest software, which can be used out of box. No need to waste time to download the software first. This scan tool supports one-click update via Wi-Fi which can fix some bugs, and update new make up to 2021 models. It works on 60+ car brands, covering OBD2/EOBD/JOBD vehicle mostly manufactured after 1996. It also helps to judge the state of the battery via real-time battery voltage graphing.
Bestseller No. 9
![ANCEL FX2000 Enhanced Four-System Diagnostic Scanner, Premier Auto ABS SRS Airbag Transmission Scan Tool, Car Check Engine OBD2 Code Reader with 16GB TF Card [2022 Newest Version]](https://m.media-amazon.com/images/I/51I0Akqg+PL._SL160_.jpg)
ANCEL FX2000 Enhanced Four-System Diagnostic Scanner, Premier Auto ABS SRS Airbag Transmission Scan Tool, Car Check Engine OBD2 Code Reader with 16GB TF Card [2022 Newest Version]
- MANUFACTURER-LEVEL DIAGNOSTIC: If the warning lights for the engine, ABS, airbag and transmission are flashing on the dashboard, even beginners can use it to read the data to find out what the fault codes mean, how serious the fault is and what options there are to fix it before you go to the repair shop. After the repair, it can even clear the fault code and turn off the warning light. If you are equipped with accurate information, you can avoid auto repair scams. No training is required.
- OBD-LEVEL DIAGNOSTICS: Allows you to easily diagnose engine problems and turn off the warning light. It can not only accurately determine codes and possible causes, but also perform all OBD test modes such as DTC search, O2 sensor test, I/M readiness test, on-board monitor test, live data stream display, freeze frame data display, EVAP system test, retrieve vehicle information and generate diagnostic reports, saving vehicle owners a lot of time and money in maintenance.
- LIVE DATA STREAM WITH GRAPH: Can quickly display data from a live view of vehicle sensors in test and graph formats. This includes ECU reports and automatic readout of VIN as well as data streams for engine, transmission, ABS, SRS(airbag) and generating a variety of diagnostic reports for the vehicle. With the help of the graphical display, data logging, and DTC tips and repeats, users can determine the cause of a variety of trouble codes much faster.
- EASY TO USE: Many scanners are for people who have a little more experience with cars as they display more raw data, but the FX2000 is a simple and affordable solution for both technicians and enthusiasts to locate engine, transmission, ABS and airbag problems. Thanks to the large TFT color screen and menu-driven operation, the operation and vehicle information are designed to be user-friendly, so you can quickly find your way around when you want to repair the vehicle.
- WIDE VEHICLE COVERAGE: Supports 8 different languages, more than 60 U.S, Asian and European vehicle brands and over 10,000 different vehicle types and is constantly updated, making it versatile and easy to use no matter where you are. It offers technicians and enthusiasts an easy and affordable solution to find vehicle diagnostic problems with four systems, a life-saving and good gift for your family and friends.
SaleBestseller No. 10
2022 Newest Elite LAUNCH CRP123 OBD2 Scanner Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Lifetime Free Update Scan Tool
- 🎁 Conact Seller to Get Free Gift 🎁 Same Function as LAUNCH CRP123E 🎁 Fast Delivery by Amazon🎁 Lifetime Free Update🎁 5 YEARS Warranty.
- [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.
- [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
- [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
Last update on 2022-05-17 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-17 / Affiliate links / Images from Amazon Product Advertising API
