Warranty Extension: 2019-2020 Honda Passport/Pilot MOST Bus Network Connectors

NHTSA ID Number: 10187526

Manufacturer Communication Number: A21-012

 

Summary

Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
HONDA PASSPORT 2019-2020
HONDA PILOT 2019-2020

 


AFFECTED VEHICLES

Year Model Trim Level VIN Range
2019-20 Passport ALL except Sport Check the iN VIN status for eligibility.
2019-20 Pilot ALL except LX Check the iN VIN status for eligibility.

 

BACKGROUND

A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

 

CORRECTIVE ACTION

Install the FAKRA connector set and the MOST service cords.

 

PARTS INFORMATION

NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct. 2019-20 Passport (EX-L)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 2
MOST Service Cord TX  Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Passport (Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 3
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (EX, EX-L)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 2
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (EX, EX-L with accessory CD player, EX-L-RES)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 3
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (Black Edition, Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0 4
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

TOOL INFORMATION

NOTE: The tool listed below is a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.

Tool Name Tool Number Quantity
Straight FAKRA Puller 07AAC-THRA200 1

 

INSPECTION PROCEDURE

  1. Turn the ignition to ON.

 

  1. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.

 

  1. Select DETAIL INFORMATION & SETTING.

 

  1. Scroll down the menu, and select SHUTDOWN REASON.

 

In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.

 

Write down any failures; they will be collected on the warranty claim. Then, clear the data.

 

REPAIR PROCEDURE – PASSPORT 

  1. Remove the side cover.

 

  1. Loosen the upper column cover.

 

  1. Remove the lower dash panel.

 

  1. Remove the screw to loosen the dash panel.

 

  1. Pull back the dash panel to allow meter bezel removal.

 

  1. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

  1. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.

 

  1. Remove the hazard switch panel.

 

  1. Remove the passenger mid dash panel.

 

  1. Remove the two screws, then remove the dashboard center middle trim.

 

  1. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.

 

  1. Loosen the two bolts holding the infotainment unit, then remove the unit.

 

NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.

 

  1. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.

 

  1. Remove the rear passenger door trim.

 

  1. Remove the three screws and one clip from the quarter panel, then remove the panel.

 

  1. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

  1. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

  1. Pull and twist counterclockwise to remove the housing from the wire.

 

  1. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

 

  1. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

  1. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.

 

  1. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.

 

  1. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly because a misrouted harness can put pressure on the connectors, which can cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Test-drive the vehicle to confirm the repair. If the repair was not successful after the updated connectors are installed, continue with normal troubleshooting based on customer symptom(s).

 

REPAIR PROCEDURE – PILOT 

  1. Remove the side cover.

 

  1. Loosen the upper column cover.

 

  1. Remove the lower dash panel.

 

  1. Remove the screw to loosen the dash panel.

 

  1. Pull back the dash panel to allow the meter bezel removal.

 

  1. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

  1. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Remove the hazard switch panel.

 

  1. Remove the passenger mid dash panel.

 

  1. Remove the two screws, then remove the dashboard center middle trim.

 

  1. Remove the two screws and bolts to remove the DVD player.

 

NOTE: Some trim levels will have a CD player or dashboard center lower panel.

 

  1. Loosen the two bolts holding the infotainment unit, then remove the unit.

 

For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13.

 

  1. Remove the rear cargo trim panel.

 

  1. Remove the aluminum support brace by removing the two bolts.

 

  1. Remove the two rear bolts for the right third row seat.

 

  1. Remove the third row lower seat cushion by removing the three bolts.

 

  1. Remove the two front bolts for the passenger third row seat-back.

 

  1. Remove the passenger door lower trim.

 

  1. Remove the four bolts securing the right quarter panel.

 

  1. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit (Touring, Elite) using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

  1. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

  1. Pull and twist counterclockwise to remove the housing from the wire.

 

  1. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

 

  1. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

  1. Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and tuner unit.

 

  1. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.

 

 

  1. Trim levels with CD or DVD player: Install the MOST service cord between the dash harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or DVD player). Then, install the FAKRA connectors to the CD or DVD player.

 

  1. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a misrouted harness can put pressure on the connectors, which may cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Test-drive the vehicle to confirm the repair. If the repair was not successful, continue with normal troubleshooting based on customer symptom(s).

 

END

 


 

 


1 Associated Document

Manufacturer Communications

A21-012
February 18, 2021
Version 1

https://www.nhtsa.gov/recalls?nhtsaId=10187526

MC-10187526-0001.pdf 5938.346KB

MC-10187526-0001

 


 

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  • [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
  • [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
SaleBestseller No. 10
[2022 New Elite]LAUNCH OBD2 Scanner CRP123E- Engine/ABS/SRS/Transmission Diagnostic Scan Tool with Battery Test, AutoVIN,5" Touchscreen WiFi Free Update, Car Code Reader for All Cars
  • 🎉【2022 New Elite Version, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/CRP123】 LAUNCH CRP123E obd2 scanner can check ABS/SRS/AT/ENG systems & 10 OBD2 modes, read and clear fault codes,💡Online Google Search, 4 IN 1 Graphing ,Stores and playbacks dynamic data stream, helps to quick analysis and diagnosis. what's more, you can generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution, save time and money.
  • ☑️【ABS/SRS/Engine/Transmission Diagnostic Tool +Battery Voltage Test& AUTOVIN】Wi-Fi one click update +Battery Voltage Test +Auto Vin+Record History; One-click wifi update and free for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin, facilitate accurate diagnosis and provide useful information; Save the historical diagnosis report, replay the data flow, and provide you with useful parameters to prevent unnecessary repair
  • 🔔【One to one Technical feedback and support】 Base on cloud server of launch,the “feedback function” can get the professional guidance of Launch Engineer.An excellent choice for family car owners. No extra paid updates, keep your diagnostic software updated and coverage increased, saving you even more money. 🎁Great Gift Idea For Every Car Owner💡Fast 7.0 Android💡16GB Memory💡5" touch HD screen💡6100mAh Rechargeable Battery
  • 🎁【5-Year Warranty &10 Language Free To Use】 Launch CRP123E scan tool supports 10 languages. Choose your native language without encountering any sort of language barrier--English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Traditional Chinese. 🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
  • 🚗【 Find Your Vehicles Here】 Includes 57 vehicle makers of the BMW, VW, Jeep, Ford, Volvo, Dodge, Skoda,Mazda, Nissan,Porsche,Subaru,Lexus,Toyota,Benz,Abarth, Acura, Alfa Romeo, BMW-Brilliance, Bugatti, Buick, Cadillac, Chevrolet, Chrysler, Citroen, Dacia, Daewoo, Fiat, General Motors (GM), Honda, Hyundai, Infiniti, Isuzu ,SUZUKI,Jaguar,KIA, Lancia, Land Rover, Lincoln, Mini Cooper, Opel,Peugeot,MITSUBISHI,Vauxhall,SPRINTER,SMART,SEAT,SAMSUNG,SAAB,RENAULT,Nissangtr,ect.

Last update on 2022-08-10 / Affiliate links / Images from Amazon Product Advertising API

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