Warranty Extension: 2019-2020 Honda Passport/Pilot MOST Bus Network Connectors

NHTSA ID Number: 10187526

Manufacturer Communication Number: A21-012

Summary

Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

AFFECTED VEHICLES

BACKGROUND

A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

CORRECTIVE ACTION

Install the FAKRA connector set and the MOST service cords.

PARTS INFORMATION

NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct. 2019-20 Passport (EX-L)

Part Name	Part Number	Quantity
FAKRA Service Housing	39817-TJB-AC0	2
MOST Service Cord TX  Straight (Green)	39165-TG7-AC0	1
MOST Service Cord RX Straight (Red)	39165-TG7-AD0	1

2019-20 Passport (Elite, Touring)

Part Name	Part Number	Quantity
FAKRA Service Housing	39817-TJB-AC0	3
MOST Service Cord TX Straight (Green)	39165-TG7-AC0	1
MOST Service Cord RX Straight (Red)	39165-TG7-AD0	1

2019-20 Pilot (EX, EX-L)

Part Name	Part Number	Quantity
FAKRA Service Housing	39817-TJB-AC0	2
MOST Service Cord TX Straight (Green)	39165-TG7-AC0	1
MOST Service Cord RX Straight (Red)	39165-TG7-AD0	1

2019-20 Pilot (EX, EX-L with accessory CD player, EX-L-RES)

Part Name	Part Number	Quantity
FAKRA Service Housing	39817-TJB-AC0	3
MOST Service Cord TX 90 Degree (Green)	39165-TG7-AA0	1
MOST Service Cord RX 90 Degree (Red)	39165-TG7-AB0	1
MOST Service Cord TX Straight (Green)	39165-TG7-AC0	1
MOST Service Cord RX Straight (Red)	39165-TG7-AD0	1

2019-20 Pilot (Black Edition, Elite, Touring)

Part Name	Part Number	Quantity
FAKRA Service Housing	39817-TJB-AC0	4
MOST Service Cord TX 90 Degree (Green)	39165-TG7-AA0	1
MOST Service Cord RX 90 Degree (Red)	39165-TG7-AB0	1
MOST Service Cord TX Straight (Green)	39165-TG7-AC0	1
MOST Service Cord RX Straight (Red)	39165-TG7-AD0	1

TOOL INFORMATION

NOTE: The tool listed below is a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.

INSPECTION PROCEDURE

1. Turn the ignition to ON.

2. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.

3. Select DETAIL INFORMATION & SETTING.

4. Scroll down the menu, and select SHUTDOWN REASON.

In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.

Write down any failures; they will be collected on the warranty claim. Then, clear the data.

REPAIR PROCEDURE – PASSPORT 

1. Remove the side cover.

2. Loosen the upper column cover.

3. Remove the lower dash panel.

4. Remove the screw to loosen the dash panel.

5. Pull back the dash panel to allow meter bezel removal.

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.

8. Remove the hazard switch panel.

9. Remove the passenger mid dash panel.

10. Remove the two screws, then remove the dashboard center middle trim.

11. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.

12. Loosen the two bolts holding the infotainment unit, then remove the unit.

NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.

13. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.

14. Remove the rear passenger door trim.

15. Remove the three screws and one clip from the quarter panel, then remove the panel.

16. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

17. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

18. Pull and twist counterclockwise to remove the housing from the wire.

19. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

20. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

21. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.

22. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.

23. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly because a misrouted harness can put pressure on the connectors, which can cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

24. Test-drive the vehicle to confirm the repair. If the repair was not successful after the updated connectors are installed, continue with normal troubleshooting based on customer symptom(s).

REPAIR PROCEDURE – PILOT 

1. Remove the side cover.

2. Loosen the upper column cover.

3. Remove the lower dash panel.

4. Remove the screw to loosen the dash panel.

5. Pull back the dash panel to allow the meter bezel removal.

6. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

7. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

8. Remove the hazard switch panel.

9. Remove the passenger mid dash panel.

10. Remove the two screws, then remove the dashboard center middle trim.

11. Remove the two screws and bolts to remove the DVD player.

NOTE: Some trim levels will have a CD player or dashboard center lower panel.

12. Loosen the two bolts holding the infotainment unit, then remove the unit.

For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13.

13. Remove the rear cargo trim panel.

14. Remove the aluminum support brace by removing the two bolts.

15. Remove the two rear bolts for the right third row seat.

16. Remove the third row lower seat cushion by removing the three bolts.

17. Remove the two front bolts for the passenger third row seat-back.

18. Remove the passenger door lower trim.

19. Remove the four bolts securing the right quarter panel.

20. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit (Touring, Elite) using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

21. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

22. Pull and twist counterclockwise to remove the housing from the wire.

23. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

24. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

25. Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and tuner unit.

26. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.

27. Trim levels with CD or DVD player: Install the MOST service cord between the dash harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or DVD player). Then, install the FAKRA connectors to the CD or DVD player.

28. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a misrouted harness can put pressure on the connectors, which may cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

29. Test-drive the vehicle to confirm the repair. If the repair was not successful, continue with normal troubleshooting based on customer symptom(s).

END

4 Affected Products

Vehicles

1 Associated Document

Manufacturer Communications

A21-012
February 18, 2021
Version 1

https://www.nhtsa.gov/recalls?nhtsaId=10187526

MC-10187526-0001.pdf 5938.346KB

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• 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
• 🛠【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
• 🚗【Cover 10000+ models ＆60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
• 🛒【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
• 🎁【Great festival Idea：Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.

$169.99

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Last update on 2024-06-20 / Affiliate links / Images from Amazon Product Advertising API

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