2020 Honda Passport

Warranty Extension: 2019-2020 Honda Passport/Pilot MOST Bus Network Connectors

by
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NHTSA ID Number: 10187526

Manufacturer Communication Number: A21-012

Summary

Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

 

AFFECTED VEHICLES

Year Model Trim Level VIN Range
2019-20 Passport ALL except Sport Check the iN VIN status for eligibility.
2019-20 Pilot ALL except LX Check the iN VIN status for eligibility.

 

BACKGROUND

A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

 

CORRECTIVE ACTION

Install the FAKRA connector set and the MOST service cords.

 

PARTS INFORMATION

NOTE: When ordering the MOST service cords, you may get an alternate part number where the first character of the last three are different, such as AA0, AB0, AC0, and AD0 or BA0, BB0, BC0, and BD0. Either part number is correct. 2019-20 Passport (EX-L)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0eBay 2
MOST Service Cord TX  Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Passport (Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0eBay 3
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (EX, EX-L)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0eBay 2
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (EX, EX-L with accessory CD player, EX-L-RES)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0eBay 3
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

2019-20 Pilot (Black Edition, Elite, Touring)

Part Name Part Number Quantity
FAKRA Service Housing 39817-TJB-AC0eBay 4
MOST Service Cord TX 90 Degree (Green) 39165-TG7-AA0 1
MOST Service Cord RX 90 Degree (Red) 39165-TG7-AB0 1
MOST Service Cord TX Straight (Green) 39165-TG7-AC0 1
MOST Service Cord RX Straight (Red) 39165-TG7-AD0 1

 

TOOL INFORMATION

NOTE: The tool listed below is a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.

Tool Name Tool Number Quantity
Straight FAKRA Puller 07AAC-THRA200 1

 

INSPECTION PROCEDURE

  1. Turn the ignition to ON.

 

  1. Press and hold the VOL/Power AUDIO knob, DAY/NIGHT icon, and HOME icon at the same time. Hold until the Dealer Diagnostics menu screen appears.

 

  1. Select DETAIL INFORMATION & SETTING.

 

  1. Scroll down the menu, and select SHUTDOWN REASON.

 

In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.

 

Write down any failures; they will be collected on the warranty claim. Then, clear the data.

 

REPAIR PROCEDURE – PASSPORT 

  1. Remove the side cover.

 

  1. Loosen the upper column cover.

 

  1. Remove the lower dash panel.

 

  1. Remove the screw to loosen the dash panel.

 

  1. Pull back the dash panel to allow meter bezel removal.

 

  1. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

  1. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: For more information on using the FAKRA tools, see the job aid Using the MOST Connector Tools.

 

  1. Remove the hazard switch panel.

 

  1. Remove the passenger mid dash panel.

 

  1. Remove the two screws, then remove the dashboard center middle trim.

 

  1. Remove the two screws and bolts, then remove the dashboard center lower panel or accessory CD player.

 

  1. Loosen the two bolts holding the infotainment unit, then remove the unit.

 

NOTE: For the EX-L trim level, go to step 16. For the Touring and Elite trim levels, go to step 13.

 

  1. Remove the rear cargo cover, cargo tray, rear panel, and spare tire.

 

  1. Remove the rear passenger door trim.

 

  1. Remove the three screws and one clip from the quarter panel, then remove the panel.

 

  1. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, and tuner unit (Touring, Elite), using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

  1. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

  1. Pull and twist counterclockwise to remove the housing from the wire.

 

  1. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

 

  1. Line up locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

  1. Repeat steps 17 thru 20 for the other connectors. Then, install the FAKRA connectors to the infotainment unit and tuner unit.

 

  1. Install the MOST service cord between the dash harness and gauge control module (straight connector at both ends). Then, install the FAKRA connectors to the gauge control module.

 

  1. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly because a misrouted harness can put pressure on the connectors, which can cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Test-drive the vehicle to confirm the repair. If the repair was not successful after the updated connectors are installed, continue with normal troubleshooting based on customer symptom(s).

 

REPAIR PROCEDURE – PILOT 

  1. Remove the side cover.

 

  1. Loosen the upper column cover.

 

  1. Remove the lower dash panel.

 

  1. Remove the screw to loosen the dash panel.

 

  1. Pull back the dash panel to allow the meter bezel removal.

 

  1. Disengage the clips around the meter bezel, then remove the bezel and upper column cover as one piece.

 

  1. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Remove the hazard switch panel.

 

  1. Remove the passenger mid dash panel.

 

  1. Remove the two screws, then remove the dashboard center middle trim.

 

  1. Remove the two screws and bolts to remove the DVD player.

 

NOTE: Some trim levels will have a CD player or dashboard center lower panel.

 

  1. Loosen the two bolts holding the infotainment unit, then remove the unit.

 

For EX and EX-L trim levels, go to step 20. For Touring, Elite, and Black Edition trim levels, go to step 13.

 

  1. Remove the rear cargo trim panel.

 

  1. Remove the aluminum support brace by removing the two bolts.

 

  1. Remove the two rear bolts for the right third row seat.

 

  1. Remove the third row lower seat cushion by removing the three bolts.

 

  1. Remove the two front bolts for the passenger third row seat-back.

 

  1. Remove the passenger door lower trim.

 

  1. Remove the four bolts securing the right quarter panel.

 

  1. Disconnect the red and green FAKRA connectors at the gauge control module, infotainment unit, DVD player (if equipped), and tuner unit (Touring, Elite) using the straight FAKRA puller. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.

 

  1. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.

 

  1. Pull and twist counterclockwise to remove the housing from the wire.

 

  1. Select the correct color FAKRA housing, then slide the new terminal over the wire until it clicks into place.

 

  1. Line up the locking tabs of the FAKRA housing to the new terminal, then push in the terminal until it clicks into place.

 

  1. Repeat steps 21 thru 24 for the other connectors.Then, connect the FAKRA connector to the infotainment unit and tuner unit.

 

  1. Install the MOST service cord between the dash harness and the gauge control module (straight connectors at both ends). Then, install the FAKRA connectors to the gauge control module.

 

 

  1. Trim levels with CD or DVD player: Install the MOST service cord between the dash harness and the CD or DVD player (straight connector to the dash harness and the 90 degree connector to the CD or DVD player). Then, install the FAKRA connectors to the CD or DVD player.

 

  1. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a misrouted harness can put pressure on the connectors, which may cause a connection issue. Do not pull on the units or MOST service cords while the FAKRA connectors are connected to help prevent communication issues.

 

  1. Test-drive the vehicle to confirm the repair. If the repair was not successful, continue with normal troubleshooting based on customer symptom(s).

 

END

 

4 Affected Products

Vehicles

MAKE MODEL YEAR
HONDA PASSPORT 2019-2020
HONDA PILOT 2019-2020

 

1 Associated Document

Manufacturer Communications

A21-012
February 18, 2021
Version 1

https://www.nhtsa.gov/recalls?nhtsaId=10187526

MC-10187526-0001.pdf 5938.346KB

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  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
$99.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 9
LAUNCH CRP123 OBD2 Scanner 2024 Newest Elite Code Reader Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Check Engine Code Reader, Lifetime Free Update Scan Tool
LAUNCH CRP123 OBD2 Scanner 2024 Newest Elite Code Reader Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Check Engine Code Reader, Lifetime Free Update Scan Tool
  • 🎁 New Elite Version🎁 Easy to Use--Work out of Box🎁Function as LAUNCH CRP123E 🎁 Lifetime Update🎁 5 YEARS Back Up.Note:1. The product is a four-system tool, unable to scan the whole system, 2. The automatic scanning function is only for obd2 vehicles after 2006, not all vehicles, 3. If it cannot be charged, it may be a problem with the charging cable, you can reach us to resend a charging cable, or it may be a product problem, we can resend it soon. If the product loads slowly, it may be a network problem, try switching to a better network. If you encounter any problems, please rea-ch us, we will help you solve until you are satisfied, thank you.
  • [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.(Note: Does not work for other System and does not have Special services!)
  • [Full OBDII Test Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Stream + Advanced OBDII Scanner + Lifetime Update]---- Launch crp123 scanner support for Generic OBDII Codes (P0, P2, P3 and U0); manufacturer specific codes (P1, P3 and U1); pending codes; freeze frame data; monitor and I/M readiness; live PCM stream data; graphing functionality for up to four (4) live data streams include the Engine Coolant Temperature, Long&Short Fuel Trim, the change of Accelerator Pedal Position Sensor , Throttle valve position , Generator load signal,Fuel Tank Pressure , Engine RPM, Intake Ait Temperature and so on; clears DTC codes and turns off the MIL; resets monitors; provides Data Link Connector (DLC) location hints.
  • [Extensive Vehicle Coverage + 10 Languages]--The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes for Suzuki, for Honda, for Mitsubishi, for Nissan, for Toyota,for Mazda, for Hyundai,for Kia, for Subaru,for Infiniti, for Lexus, for Acura, for Isuzu, for Ford, for GM, for Chrysler, for Benz, for BMW, for VW, for Opel, for Volvo, for Fiat,for Land Rover, for Seat, for Skoda, for Audi,for Porsche, for Saab, for Jaguar and many others. Support 10 different languages.Note: Please rea-ch us your VIN to Check Compatibility before purchase.
$170.00 −$36.00 $134.00 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
  • [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
  • [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
  • [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
  • [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
  • [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
$119.95 −$20.00 $99.95 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-07-20 / Affiliate links / Images from Amazon Product Advertising API

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