November 18, 2021 NHTSA CAMPAIGN NUMBER: 21V901000
Insufficient Fuel May Cause Stall
Insufficient fuel can cause a stall, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V901
Manufacturer Honda (American Honda Motor Co.)
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 357
Summary
Honda (American Honda Motor Co.) is recalling certain 2021 NC750XD motorcycles equipped with 6-speed dual clutch automatic transmissions. The fuel injection control module software may be programmed incorrectly, which can result in insufficient fuel when stopping, or accelerating from a stop.
Remedy
Dealers will reprogram the fuel injection and dual clutch transmission software, free of charge. Owner notification letters were mailed January 10, 2022. Owners may contact Honda Powersports customer service at 866-784-1870. Honda’s number for this recall is KN0.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Honda Motorcycle or Scooter has a Recall
NC750XD #1
November, 2021
SAFETY RECALL
2021 NC750XD – ECM and DCT Update
BACKGROUND
Honda is launching a SAFETY RECALL on CERTAIN 2021 NC750XD vehicles to update the software of both the Engine Control Module (ECM) and Dual Clutch Transmission (OCT) module for a potential defect that may result in engine stalling, increasing the risk of a crash or injury.
AFFECTED UNITS
CERTAIN New or USED 2021 NC750XD
- To search for open recalls on a specific unit, use Unit Information on iN.
DEALER INVENTORY
As of November 18, 2021, YOU MUST NOT SELL any affected NEW OR USED motorcycle in the AFFECTED UNIT section until it is repaired, according to this Service Bulletin.
- To search for applicable recalls on a specific unit, you must use Unit Information on iN.
- To manage your affected inventory, refer to eResponsibility Report on iN.
Customer Notification
American Honda intends to mail customer letters to all owners of affected 2021 NC750XD vehicles in January 2022. Customers will be informed that their vehicle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair.
The ECM update software is available on iN by following this path:
iN > Service > TechLine > Diagnostic Tools > MCS > ECM Software Updates
REQUIRED SPECIAL TOOLS AND EQUIPMENT
The following special tools and equipment are required to perform this update.
| LAPTOP (MCS) | With latest version of MCS software installed |
| MCI (TOOL) | With latest software version installed |
DEALER REPAIR RESPONSIBILITY
- Repairs must be performed by a qualified technician.
- Performing this repair exactly as shown in Repair Procedure instructions is critical for the remedy to be Carefully follow all instructions.
- Service Management should inspect and confirm the repair.
- Dealer submission of a warranty claim affirms this repair was properly performed.
WARRANTY CLAIM INFORMATION
After completing this Service Bulletin update, submit one warranty claim per unit with the following template number.
| Claim Template | Flat Rate Time |
| KNOA | 0.5 hr |
Note: KNOA “O” is the number zero.
DEALER SUPPORT
TECHNICAL QUESTIONS
If you have any technical questions relating to this update procedure, please contact: Motorcycle Techline Online:
iN > Service > TechLine > TechLine > Tech Line Connect
Or call (800) 421-1900, option 9
WARRANTY QUESTIONS
If you have any warranty administration ques tions relating to warranty claim templates, and claim filing procedures, please contact:
Motorcycle Warranty Online:
iN > Service > Warranty & HondaCare > Warranty Connect Filing
REPAIR PROCEDURE
CONFIRM MCS SOFTWARE VERSION
Check if the Motorcycle Communication System (MCS) program on your computer has the latest software version.
If an update is needed, download the latest MCS software on iN by following the path:
iN > Service> TechLine > TechLine > Diag nostic Tools > MCS > MCS Software Down load
After MCS has been updated, use the VCI Manager program to update your MCI.
DOWNLOAD THE ECM AND DCT MODULE UPDATE FILES
1. Navigate to the ECM Software Updates page on iN by following this path:
iN > Service> TechLine > TechLine > Diag nostic Tools > MCS > ECM Software Updates
Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle.
2. Click the link 2021 AND NEWER NC750XD ECM Re-Write Procedure to download the software.
3. Copy 2 update files (.rwf) from the folder Paste the files to the MCS direc tory in the laptop’s hard drive (C:).
Note: Do not change the file names. Only save these rewrite files. Do not save the file folder that the files downloaded from.
C:\Motorcycle Communication System\Rewrite Files
CONNECTING THE MCI
Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle.
1. Connect the MCI to the computer using the USB cable.
2. Locate the DLC connector by opening the luggage box lid, remove the battery cover, then remove the DLC cover.
3. Connect the red DLC connector to the MCI.
ECM UPDATE PROCEDURE
Note: Both the PGM-FI AND the DT OCT module updates need to be performed.
To avoid possible ECM damage ensure the following:
- Be sure the battery is fully charged and battery cables remain Do not loosen or disconnect during update.
1. Start the MCS program. Key “On” the igni tion. Enter the VIN, mileage, model and year, then click “OK”.
Note: If there are stored DTCs, clear them using MCS before performing the update.
1. Select the Maintenance tab then ECM Update.
2. Select the PGM-FI file from the table as shown, click the Select button next to the software revision file.
Note: If files are not saved correctly, an error may appear like shown below. Check the files are uploaded in the correct location (see Download the ECM Update File section above).
3. When the Updated ECM ID information populates on-screen as shown, click the Start button.
Note: ECM ID numbers will change for each vehicle type. The numbers shown below are for example only.
Note: The PGM-FI rewrite process will take approximately ten minutes, indicated with a progress bar in green.
4. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds.
5. When the Control Module Update Completed window appears, click OK.
Note: A OTC may be triggered during the update. Simply clear the OTC using MCS.
6. Return to the MCS home screen and select the Maintenance tab, then ECM Update.
7. Select the OT OCT file from the table as shown, click the Select button next to the software revision file.
8. When the Updated ECM ID information populates on-screen, click the Start button.
9. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds.
Note: The OT OCT rewrite process will take approximately ten minutes, indicated with a progress bar in green.
Reminder: Both the ECM AND the OCT module updates need to be performed.
The ECM ID should change from xxxxxxxx01 to xxxxxxxx02.
| ECUID before rewritten | ECUID after rewritten |
| 0804310501 | 0804310502 |
| 0104310501 | 0104310502 |
* See image below
10. For California registered vehicles please fill out the Vehicle Emission Recall – Proof of Correction certificate (example shown on page 5) and provide it to the customer after the Safety Recall repair has been completed.
CALIFORNIA REGISTERED VEHICLES ONLY
The California Air Resources Board (CARB) requires vehicle emission related recalls to be completed prior to California registration renewal. Owners whose affected vehicles have not received the required recall repairs(s) will not be able to renew their vehicle’s California vehicle registration.
After completing the repair, dealers must issue a completed Vehicle Emission Recall – Proof of Correction certificate to the vehicle owner. California dealers (and any dealer repairing a California registered unit) must order the Proof of Correction certificates (item no. S0425) from Helm, Inc. Fill in the appropriate information on the certificate and give it to the customer. (See the sample below.)
NOTE: It is critical that you write down KN0 as the Recall Number. The certificate may be requested by the California Department of Motor Vehicles at the time of vehicle registration renewal.
DEFECT INFORMATION REPORT
573.6(c)(1)
Name of manufacturer:
Honda Motor Co., Ltd.
Manufacturer’s agent:
Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
| Make/Model | Model Year | Dates of Manufacture | Number of Vehicles |
| Honda NC750XD | 2021 | 03/18/2021 – 08/30/2021 | 357 |
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021.
Identification of affected component:
| Component | Fuel Injection Electronic Control Unit |
| Part No.: | 38770-MKW-A12 |
573.6(c)(3)
Total number of potentially affected vehicles: 357
573.6(c)(4)
Percentage of affected vehicles that contain the defect: 100%
573.6(c)(5)
Defect description:
Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle application. As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury.
573.6(c)(6)
Chronology: February 2021
The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced.
April 21, 2021
The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues.
June/July 2021
After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue.
July 28, 2021
The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately.
August 1, 2021
Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle dealer. No crash or injuries were reported for the occurrence.
August 2021
After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences.
September/October 2021
After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered.
November 8, 2021
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue.
573.6(c)(8)(i)
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer. The dealer will reprogram the FI-ECU and DCT-ECU, for free.
Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.
573.6(c)(8)(ii)
The notification date to dealers: November 18, 2021
The estimated date to start notifications to owners: January 7, 2022
573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter, and other dealer communication will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: KN0
Chronology :
February 2021
The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced.
April 21, 2021
The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues.
June/July 2021
After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue.
July 28, 2021
The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately.
August 1, 2021
Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle dealer. No crash or injuries were reported for the occurrence.
August 2021
After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences.
September/October 2021
After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered.
November 8, 2021
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HONDA | NC750XD | 2021 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-21V901-9780.pdf 4683.178KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V901-6007.pdf 226.737KB
Miscellaneous Document – Part 573, Defect Information Report
Defect Notice 573 Report
RCLRPT-21V901-4073.PDF 214.336KB
Manufacturer Notices(to Dealers,etc) Subject SAFETY RECALL: 2021 NC750XD #1 ECM Update, November 24, 2021
Recall Acknowledgement
RCAK-21V901-6961.pdf 645.807KB
Manufacturer Notices(to Dealers,etc) – STOP SALE NOTICE: 2021 NC750XD ECM UPDATE: November 18, 2021
Recall 573 Report – January 11, 2022
RCLRPT-21V901-7725.PDF 214.324KB
Recall 573 Report – January 5, 2022
RCLRPT-21V901-6232.PDF 214.339KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V901-0048.PDF 211.139KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V901-2901.PDF 211.237KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V901-2925.PDF 211.316KB
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SEOCONTENT-START
November 18, 2021 Mr. Jeffrey Giuseppe Associate Administrator for Enforcement National Highway Traffic Safety Administration Attn: Recall Management Division (NVS-215) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Re: Part 573, Defect Information Report 2021 Model Year Honda NC750XD Fuel Injection Electronic Control Unit Recall Dear Mr. Giuseppe: In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of 2021 model year Honda NC750XD vehicles to address a defect with the Fuel Injection Electronic Control Unit. If you have any questions about this report, please feel free to contact me. Sincerely, AMERICAN HONDA MOTOR CO., INC. Jeff Chang Senior Manager Product Regulatory Office JC:rq American Honda Motor Co., Inc. 1919 Torrance Boulevard Torrance, CA 90501-2746 Phone (310) 783-2000 DEFECT INFORMATION REPORT 573.6(c)(1) Name of manufacturer: Honda Motor Co., Ltd. Manufacturer’s agent: Jeff Chang American Honda Motor Co., Inc. 1919 Torrance Blvd. Torrance, CA 90501-2746 573.6(c)(2) Identification of potentially affected vehicles: Description of the basis for the determination of the recall population: The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could potentially experience the problem. Description of how the vehicles being recalled differ from similar vehicles not included in the recall: All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021. Identification of affected component: Component Fuel Injection Electronic Control Unit Part No.: 38770-MKW-A12 573.6(c)(3) Total number of potentially affected vehicles: 357 573.6(c)(4) Percentage of affected vehicles that contain the defect: 100% 573.6(c)(5) Defect description: Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6- speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle Make/Model Model Year Dates of Manufacture Number of Vehicles Honda NC750XD 2021 03/18/2021 – 08/30/2021 357 application. As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury. 573.6(c)(6) Chronology: February 2021 The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced. April 21, 2021 The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues. June/July 2021 After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue. July 28, 2021 The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately. August 1, 2021 Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle dealer. No crash or injuries were reported for the occurrence. August 2021 After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences. September/October 2021 After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered. November 8, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue. 573.6(c)(8)(i) Program for remedying the defect: Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer. The dealer will reprogram the FI-ECU and DCT-ECU, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. 573.6(c)(8)(ii) The notification date to dealers: November 18, 2021 The estimated date to start notifications to owners: January 7, 2022 573.6(c)(10) Representative copies of all notices, bulletins and other communications: A copy of the dealer service bulletin, the final customer notification letter, and other dealer communication will be submitted to your office as soon as possible. A draft of the owner notification letter will be submitted to your office as soon as possible. 573.6(c)(11) Manufacturer’s campaign number: KN0
**************************************************************************************************************
., Service Bulletin HONDA American Honda Motor Co .. Inc. SAFETY RECALL 2021 NC750XD – ECM and DCT Update BACKGROUND NC750XD #1 November, 2021 Honda is launching a SAFETY RECALL on CERTAIN 2021 NC750XD vehicles to update the software of both the Engine Control Module (ECM) and Dual Clutch Transmission (OCT) module for a potential defect that may result in engine stalling, increasing the risk of a crash or injury. AFFECTED UNITS CERTAIN New or USED 2021 NC750XD • To search for open recalls on a specific unit, use Unit Information on iN. DEALER INVENTORY As of November 18, 2021, YOU MUST NOT SELL any affected NEW OR USED motorcycle in the AFFECTED UNIT section until it is repaired, according to this Service Bulletin. • To search for applicable recalls on a specific unit, you must use Unit Information on iN. • To manage your affected inventory, refer to eResponsibility Report on iN. Customer Notification American Honda intends to mail customer letters to all owners of affected 2021 NC750XD vehicles in January 2022. Customers will be informed that their vehicle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair. The ECM update software is available on iN by following this path: iN > Service > TechLine > Diagnostic Tools > MCS > ECM Software Updates REQUIRED SPECIAL TOOLS AND EQUIPMENT The following special tools and equipment are required to perform this update. LAPTOP (MCS) With latest version of MCS software installed MCI (TOOL) With latest software version installed DEALER REPAIR RESPONSIBILITY • Repairs must be performed by a qualified technician. • Performing this repair exactly as shown in Repair Procedure instructions is critical for the remedy to be effective. Carefully follow all instructions. • Service Management should inspect and confirm the repair. • Dealer submission of a warranty claim affirms this repair was properly performed. ©2021 American Honda Motor Co., Inc. – All Rights Reserved 1 of 6 MTB 17786 (2111 ) CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your Honda. These procedures should not be attempted by any other individuals and you should not assume this bulletin applies to your Honda, or that your Honda has the condition described. To determine whether this information applies, contact an authorized Honda dealer. NC750XD#1 November, 2021 WARRANTY CLAIM INFORMATION After completing this Service Bulletin update, submit one warranty claim per unit with the following template number. Claim Template Flat Rate Time KNOA 0.5 hr Note: KNOA “O” is the number zero. [ DEALER SUPPORT TECHNICAL QUESTIONS If you have any technical questions relating to this update procedure, please contact: Motorcycle Techline Online: iN > Service > TechLine > TechLine > TechLine Connect Or call (800) 421-1900, option 9 WARRANTY QUESTIONS If you have any warranty administration questions relating to warranty claim templates, and claim filing procedures, please contact: Motorcycle Warranty Online: iN > Service > Warranty & HondaCare > Warranty Connect Filing REPAIR PROCEDURE CONFIRM MCS SOFTWARE VERSION Check if the Motorcycle Communication System (MCS) program on your computer has the latest software version. If an update is needed, download the latest MCS software on iN by following the path: iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > MCS Software Download After MCS has been updated, use the VCI Manager program to update your MCI. DOWNLOAD THE ECM AND DCT MODULE UPDATE FILES 1. Navigate to the ECM Software Updates page on iN by following this path: iN > Service > TechLine > TechLine > Diagnostic Tools > MCS > ECM Software Updates 2 of 6 2. Click the link 2021 AND NEWER NC750XD ECM Re-Write Procedure to download the software. 4’H0NDA hLine TechnlcalArchlvn DlagnoatlcTooll Sending Digital Photo9andVldeos Stralghtllme ~a~=~ 0 v;:~~;~:1ing issues can be resolved by an ECM re-flash. Review the information on this page to determine if an ECM reIf you need help downloading software to your MCS tester, please refer to the MCS Quick Start Guide by dicking here. If you need further assistance, contact Techline at (800)421-1900 ext. 9. 2021 NC750XO ECM Re-Write Procedure ~ ~ure is to improve.the ECM for a potential defect that may result in engine stalling vehicles. ~ nloadthesoftware 3. Copy 2 update files (.rwf) from the folder shown. Paste the files to the MCS directory in the laptop’s hard drive (C:). Note: Do not change the file names. Only save these rewrite files. Do not save the file folder that the files downloaded from. C:\Motorcycle Communication System\Rewrite Files , Thi s. PC , 05 (C:) > Motorcycle Communication System , Rewrite Files. Name D 38770-MKW-A13_-M1.rwg D 38780-MKW -A 13_-Ml .rwf CONNECTING THE MCI Date modified 11 /8/ 202111:32 AM 11 /8/ 202111:32AM Type RWG RWF Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle. 1. Connect the MCI to the computer using the USB cable. 2. Locate the DLC connector by opening the luggage box lid, remove the battery cover, then remove the DLC cover. 3. Connect the red DLC connector to the MCI. ©2021 American Honda Motor Co., Inc. – All Rights Reserved ECM UPDATE PROCEDURE Note: Both the PGM-FI AND the DT DCT module updates need to be performed. To avoid possible ECM damage ensure the following: • Be sure the battery is fully charged and battery cables remain secure. Do not loosen or disconnect during update. 1. Start the MCS program. Key “On” the ignition. Enter the VIN, mileage, model and year, then click “OK”. Note: If there are stored DTCs, clear them using MCS before performing the update. 1. Select the Maintenance tab then ECM Update. ~ c……-..s,…. _),,’flll~~ t:t ll!l!IJ/ 4fHONDA ~ Unttlnlo Q Home Inspection 2. Select the PGM-FI file from the table as shown, click the Select button next to the software revision file. lJ ! r.uagnos1s & Measuremertt ~ Maintenance Ill! unn 1nro (i) H2m!_ ., ECMUpdM• VIN JH2S00908LK000007 Slal:us Rele11Sedaee Updatedoate t-lole ””” ©2021 American Honda Motor Co., Inc. -All Rights Reserved NC750XD#1 November, 2021 Note: If files are not saved correctly, an error may appear like shown below. Check the files are uploaded in the correct location (see Download the ECM Update File section above). Program Not Found in Database V~ly lhal yoo have lhe latest Rewrite Files or this ECM does not need an ll)date 3. When the Updated ECM ID information populates on-screen as shown, click the Start button. Note: ECM ID numbers will change for each vehicle type. The numbers shown below are for example only. (1) Diagnosis & Measurement >s( Maintenance ,-\, Unit Info (i) 1:!S!!!!! > ECMUpdJ!e Model I System PGM-FI l’i1 OTC No DTC was found. • BA TlERY VOL lAGE 10.7 v • ENGINE SPEED 0 RPM • Current ECU 10 Updated ECU ID 0103AB0102 .. 0103AB0103 <t -ll;,,!_!””JI —- Note: The PGM-FI rewrite process will take approximately ten minutes, indicated with a progress bar in green. 4. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds. 3 of 6 NC750XD#1 November, 2021 5. When the Control Module Update Completed window appears, click OK. 8 HO”l’l•>ECMU• Model • E I 0103 Sysllm PGM-FI The Control Module Update is completed. Syste-n PGM-A ECU O Before Update 0103AB0102 ECUONterl.Jpdate 0103A80103 OTC was found. Pt702-00 : GP SensorfTR Sensor CrcUII Low U01tE-OO: CAN Corrrn.ncalJ0n t.laltn:bon(PTCN-1) P031 : CKP Sensor YanacJon Not lewned Pt712-00: TCM CPU Mal\nctJOn d • • • Note: A OTC may be triggered during the update. Simply clear the OTC using MCS. 6. Return to the MCS home screen and select the Maintenance tab, then ECM Update. “–,C……,,,…. – ‘—‘-“L….1. lI?llDJ 4fHONDA ,a\,Unltlnlo Q Home ECM Reset Inspection 7. Select the OT OCT file from the table as shown, click the Select button next to the software revision file. L,…C, .. Ids,…. ) Diagnosis & Measurement >t, Maintenance ► tl!!!!!! > ECM Upcbt• VIN JH2SD09D8LK000007 2021″””‘3 4 of 6 lI?llt!J 4’HONDA I .-\, Unit Info 8. When the Updated ECM ID information populates on-screen, click the Start button. 9. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds. Note: The OT OCT rewrite process will take approximately ten minutes, indicated with a progress bar in green. Reminder: Both the ECM AND the OCT module updates need to be performed. The ECM ID should change from xxxxxxxx01 to xxxxxxxx02. ECUID before ECUID after rewritten rewritten 0804310501 0804310502 0104310501 0104310502 * See image below iagnosls & Measurement ‘( Maintenance JH2RH0911MK000JJ0 System Current OTDCT PGM-FI NC750XD 2021 Release date Updated date Note 2021/11/09 2021/11/09 38780-MKW-A13_-M1.rwf 2021/11/09 2021/11/09 38770-MKW-A13_-M1.rwg 10. For California registered vehicles please fill out the Vehicle Emission Recall – Proof of Correction certificate (example shown on page 5) and provide it to the customer after the Safety Recall repair has been completed. ©2021 American Honda Motor Co., Inc. – All Rights Reserved I ‘”””””” l PGM-A ~ 0103A80103 ‘. J 38780-MKT .004_. Ml<wf 38770-MKT .005_. Ml ,wg -I 0804310524, pdated 01043105fil. pdated NC750XD#1 November, 2021 CALIFORNIA REGISTERED VEHICLES ONLY The California Air Resources Board (CARB) requires vehicle emission related recalls to be completed prior to California registration renewal. Owners whose affected vehicles have not received the required recall repairs(s) will not be able to renew their vehicle’s California vehicle registration. After completing the repair, dealers must issue a completed Vehicle Emission Recall – Proof of Correction certificate to the vehicle owner. California dealers (and any dealer repairing a California registered unit) must order the Proof of Correction certificates (item no. S0425) from Helm, Inc. Fill in the appropriate information on the certificate and give it to the customer. (See the sample below.) NOTE: It is critical that you write down KN0 as the Recall Number. The certificate may be requested by the California Department of Motor Vehicles at the time of vehicle registration renewal. Write KN0 in this section. Year Model Body Type Manufacturer ____________ _ The above described vehicle has been repaired, modified and/or equipped with new emission control devices to meet applicable California Emission Control Laws. Dealer’s Name Address, City, State and Zip Date Dealership’s Authorized Signature X Return this certificate to OMV only when required – otherwise retain for your records. ©2021 American Honda Motor Co., Inc. – All Rights Reserved 5 of 6 NC750XD#1 November, 2021 6 of 6 TEXT OF CUSTOMER LETTER TEXT OF CUSTOMER LETTER IS FORTHCOMING ©2021 American Honda Motor Co., Inc. – All Rights Reserved
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NHTSA Recall 21V-901 January 2022 IMPORTANT SAFETY RECALL This notice applies to your vehicle: Dear Honda Powersports Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. WHAT IS THE REASON FOR THIS NOTICE? Honda has decided that a defect which relates to motor vehicle safety exists in certain 2021 NC750XD motorcycles. Due to improper fuel injection control programming, the Fuel Injection Electronic Control Unit {FI-ECU} of motorcycles equipped with a 6-speed Dual Clutch Transmission {DCT} may not provide sufficient fuel when accelerating from a stopped position or right before coming to a stop. As a result, the vehicle may potentially stall, increasing the risk of crash or injury. WHAT WILL HONDA DO? The dealer will reprogram the FI-ECU and DCT-ECU, for free. WHAT SHOULD YOU DO? Please call any authorized Honda Powersports dealer and make an appointment to have the FI-ECU and DCT-ECU reprogrammed for free. Once you schedule an appointment for your motorcycle, be advised that the process may take approximately 30 minutes. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your motorcycle available for a longer period of time. If you are not the only rider of this motorcycle, please advise all other riders and passengers of this important safety information. For assistance locating a Honda Powersports dealer, you may call Honda Powersports Customer Relations at: {866} 784-1870 or use the “find a dealer” option on www.powersports.honda.com. CHECK YOUR MOTORCYCLE FOR OPEN RECALLS You can check your motorcycle’s eligibility for repair under this or any other recall. Please access the Honda recall lookup tool at www.powersports.honda.com/recalls.aspx and enter your VIN. CALIFORNIA OWNERS ONLY The DMV will not renew your registration until this recall has been completed. After completing the repair procedure, your dealer will give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the dealer completes and gives you the certificate. Keep the certificate for your records as proof that the recall was completed. Submit the certificate to the DMV only if the DMV requests it. EMISSION WARRANTY In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your motorcycle repaired as soon as possible. Failure to do so could be determined as lack of proper maintenance. OWNER INFORMATION If you paid out of pocket to have these specific recall repairs performed on your motorcycle, you may be eligible for reimbursement; please contact Honda Powersports Customer Relations at: {866} 784-1870 to determine potential eligibility and for instructions on how to request reimbursement. 0002239 0000001 You received this recall notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner of this motorcycle. If this is not the case, or if any of the information is incorrect, please complete, sign and return the Information Change Card and we will update our records. If you are a lessor of this motorcycle, Federal Regulations require you to forward this notice to your lessee within ten days. DO YOU STILL HAVE MORE QUESTIONS? Should you have any questions about this recall, please contact your authorized Honda motorcycle dealer. Should you need additional assistance, you may contact Honda Powersports Customer Service toll free at (866) 784-1870. If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your motorcycle without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov. We apologize for any inconvenience this recall may cause you. Sincerely, American Honda Motor Co., Inc. Powersports Products Campaign #KN0 / Service Bulletin: MTB-17786
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Next Unread Message View Message November 24, 2021 Re: 2021 NC750XD #1 – IS NOW AVAILABLE Dear Honda Dealer: The Service Bulletin supporting the SAFETY RECALL CAMPAIGN on CERTAIN 2021 NC750XD vehicles to update the software of both the Engine Control Module (ECM) and Dual Clutch Transmission (DCT) module is now available on iN. Service Bulletin NC750XD #1, which includes all the information relating to this SAFETY RECALL Campaign, can be found by navigating to Service>Service Publications>Service Bulletins on iN. Make sure all departments in your dealership are aware of this SAFETY RECALL Campaign. If you have any questions, please contact AHM TechLine through TechLine Connect on iN. Sincerely, American Honda Motor Co., Inc. Powersports Division MTB 17786 (2111) Sent on 11 24 2021 Expires on 01 24 2022 From Powersports Quality Center Subject SAFETY RECALL: 2021 NC750XD #1 ECM Update INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1
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View Message November 18, 2021 Re: STOP SALE NOTICE: 2021 NC750XD ECM UPDATE Dear Honda Dealer: Honda is issuing a STOP SALE NOTICE on CERTAIN 2021 NC750XD vehicles to update the ECM for a potential defect that may result in engine stalling. Effective immediately, you MUST NOT SELL any affected NEW or USED 2021 NC750XD vehicle until it is repaired according to the associated Service Bulletin. AFFECTED UNITS CERTAIN NEW or USED 2021 NC750XD. To search for applicable recalls on a specific unit, you MUST use Unit Information on iN. To manage your affected inventory, use your dealer eResponsibility Report on iN. SERVICE BULLETIN Service Bulletin: NC750XD #1, which includes all the information relating to this Safety Recall, will be available on iN by the end of business Wednesday, November 24, 2021. PARTS INFORMATION There are no parts necessary for this repair. CUSTOMER NOTIFICATION American Honda intends to mail customer letters to all owners of affected 2021 NC750XD vehicles in January 2021. Customers will be informed that their vehicle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair. Make sure all departments in your dealership are aware of this Safety Recall. If you have any questions, please contact AHM TechLine through TechLine Connect on iN. Sincerely, American Honda Motor Co., Inc. Powersports Division MTB 17786 (2111) Sent on 11 18 2021 Expires on 02 07 2022 From Powersports Quality Center Subject STOP SALE NOTICE: 2021 NC750XD ECM UPDATE INTERACTIVE NETWORK American Honda Motor Co., Inc. Page 1 of 1
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-901 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : JAN 11, 2022 NHTSA Recall No. : 21V-901 Manufacturer Recall No. : KN0 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 357 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Honda NC750XD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could potentially experience the problem. All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021. The number of affected units is 357. Production Dates : MAR 18, 2021 – AUG 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6-speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle application. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury. Description of the Cause : NR Part 573 Safety Recall Report 21V-901 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Fuel Injection Electronic Control Unit Component Description : NC750XD Component Part Number : 38770-MKW-A12 Supplier Identification : Component Manufacturer Name : Honda Motor Co., Ltd. Address : 3-15-1 Senzui Asaka City Saitama Prefecture Foreign States 351-0024 Country : Japan Chronology : February 2021 The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced. April 21, 2021 The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues. June/July 2021 After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue. July 28, 2021 The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately. August 1, 2021 Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle Part 573 Safety Recall Report 21V-901 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 dealer. No crash or injuries were reported for the occurrence. August 2021 After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences. September/October 2021 After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered. November 8, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer. The dealer will reprogram the FI-ECU and DCT-ECU, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification began on November 18, 2021. Owner notification began on January 10, 2022. Planned Dealer Notification Date : NOV 18, 2021 – NR Planned Owner Notification Date : JAN 10, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-901 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : JAN 05, 2022 NHTSA Recall No. : 21V-901 Manufacturer Recall No. : KN0 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 357 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Honda NC750XD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could potentially experience the problem. All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021. The number of affected units is 357. Production Dates : MAR 18, 2021 – AUG 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6-speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle application. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury. Description of the Cause : NR Part 573 Safety Recall Report 21V-901 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Fuel Injection Electronic Control Unit Component Description : NC750XD Component Part Number : 38770-MKW-A12 Supplier Identification : Component Manufacturer Name : Honda Motor Co., Ltd. Address : 3-15-1 Senzui Asaka City Saitama Prefecture Foreign States 351-0024 Country : Japan Chronology : February 2021 The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced. April 21, 2021 The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues. June/July 2021 After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue. July 28, 2021 The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately. August 1, 2021 Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle Part 573 Safety Recall Report 21V-901 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 dealer. No crash or injuries were reported for the occurrence. August 2021 After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences. September/October 2021 After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered. November 8, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer. The dealer will reprogram the FI-ECU and DCT-ECU, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin on or around November 18, 2021. Owner notification is expected to begin on or around January 17, 2022. Planned Dealer Notification Date : NOV 18, 2021 – NR Planned Owner Notification Date : JAN 17, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-901 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Honda (American Honda Motor Co.) Submission Date : NOV 18, 2021 NHTSA Recall No. : 21V-901 Manufacturer Recall No. : KN0 Manufacturer Information : Manufacturer Name : Honda (American Honda Motor Co.) Address : 1919 Torrance Blvd. Torrance CA 90501 Company phone : 1-888-234-2138 Population : Number of potentially involved : 357 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Honda NC750XD Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could potentially experience the problem. All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021. The number of affected units is 357. Production Dates : MAR 18, 2021 – AUG 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6-speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle application. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury. Description of the Cause : NR Part 573 Safety Recall Report 21V-901 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Fuel Injection Electronic Control Unit Component Description : NC750XD Component Part Number : 38770-MKW-A12 Supplier Identification : Component Manufacturer Name : Honda Motor Co., Ltd. Address : 3-15-1 Senzui Asaka City Saitama Prefecture Foreign States 351-0024 Country : Japan Chronology : February 2021 The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced. April 21, 2021 The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues. June/July 2021 After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue. July 28, 2021 The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately. August 1, 2021 Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle Part 573 Safety Recall Report 21V-901 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 dealer. No crash or injuries were reported for the occurrence. August 2021 After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences. September/October 2021 After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered. November 8, 2021 Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall. As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue. Description of Remedy : Description of Remedy Program : Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer. The dealer will reprogram the FI-ECU and DCT-ECU, for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin on or around November 18, 2021. Owner notification is expected to begin on or around January 7, 2022. Planned Dealer Notification Date : NOV 18, 2021 – NR Planned Owner Notification Date : JAN 07, 2022 – NR * NR – Not Reported
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