Recall KN0 Insufficient Fuel May Cause Stall – 2021 Honda NC750XD Motorcycles

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November 18, 2021 NHTSA CAMPAIGN NUMBER: 21V901000

Insufficient Fuel May Cause Stall

Insufficient fuel can cause a stall, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 21V901

Manufacturer Honda (American Honda Motor Co.)

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 357

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2021 NC750XD motorcycles equipped with 6-speed dual clutch automatic transmissions. The fuel injection control module software may be programmed incorrectly, which can result in insufficient fuel when stopping, or accelerating from a stop.

 

Remedy

Dealers will reprogram the fuel injection and dual clutch transmission software, free of charge. Owner notification letters were mailed January 10, 2022. Owners may contact Honda Powersports customer service at 866-784-1870. Honda’s number for this recall is KN0.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Honda Motorcycle or Scooter has a Recall

 


NC750XD #1
November, 2021

 

SAFETY RECALL

2021 NC750XD – ECM and DCT Update

 

BACKGROUND

Honda is launching a SAFETY RECALL on CERTAIN 2021 NC750XD vehicles to update the software of both the Engine Control Module (ECM) and Dual Clutch Transmission (OCT) module for a potential defect that may result in engine stalling, increasing the risk of a crash or injury.

 

AFFECTED UNITS

CERTAIN New or USED 2021 NC750XD

  • To search for open recalls on a specific unit, use Unit Information on iN.

 

DEALER INVENTORY

As of November 18, 2021, YOU MUST NOT SELL any affected NEW OR USED motorcycle in the AFFECTED UNIT section until it is repaired, according to this Service Bulletin.

  • To search for applicable recalls on a specific unit, you must use Unit Information on iN.
  • To manage your affected inventory, refer to eResponsibility Report on iN.

 

Customer Notification

American Honda intends to mail customer letters to all owners of affected 2021 NC750XD vehicles in January 2022. Customers will be informed that their vehicle may be affected by a safety related defect and will be advised to make an appointment with an authorized Honda dealer for repair.

 

The ECM update software is available on iN by following this path:

iN > Service > TechLine > Diagnostic Tools > MCS > ECM Software Updates

 

REQUIRED SPECIAL TOOLS AND EQUIPMENT

The following special tools and equipment are required to perform this update.

LAPTOP (MCS) With latest version of MCS software installed
MCI (TOOL) With latest software version installed

 

DEALER REPAIR RESPONSIBILITY

  • Repairs must be performed by a qualified technician.
  • Performing this repair exactly as shown in Repair Procedure instructions is critical for the remedy to be Carefully follow all instructions.
  • Service Management should inspect and confirm the repair.
  • Dealer submission of a warranty claim affirms this repair was properly performed.

 

WARRANTY CLAIM INFORMATION

After completing this Service Bulletin update, submit one warranty claim per unit with the following template number.

Claim Template Flat Rate Time
KNOA 0.5 hr

 

Note: KNOA “O” is the number zero.

 

DEALER SUPPORT

TECHNICAL QUESTIONS

If you have any technical questions relating to this update procedure, please contact: Motorcycle Techline Online:

iN > Service > TechLine > TechLine > Tech­ Line Connect

Or call (800) 421-1900, option 9

 

WARRANTY QUESTIONS

If you have any warranty administration ques­ tions relating to warranty claim templates, and claim filing procedures, please contact:

Motorcycle Warranty Online:

iN > Service > Warranty & HondaCare Warranty Connect Filing

 

REPAIR PROCEDURE

CONFIRM MCS SOFTWARE VERSION

Check if the Motorcycle Communication System (MCS) program on your computer has the latest software version.

 

If an update is needed, download the latest MCS software on iN by following the path:

 

iN > Service> TechLine > TechLine > Diag­ nostic Tools > MCS > MCS Software Down­ load

 

After MCS has been updated, use the VCI Manager program to update your MCI.

 

DOWNLOAD THE ECM AND DCT MODULE UPDATE FILES

 

1. Navigate to the ECM Software Updates page on iN by following this path:

 

iN > Service> TechLine > TechLine > Diag­ nostic Tools > MCS > ECM Software Updates

Use the following steps to connect the Motorcy­cle Communications Interface (MCI) to the com­puter and motorcycle.

 

2. Click the link 2021 AND NEWER NC750XD ECM Re-Write Procedure to download the software.

 

3. Copy 2 update files (.rwf) from the folder Paste the files to the MCS direc­ tory in the laptop’s hard drive (C:).

 

Note: Do not change the file names.  Only save these rewrite files. Do not save the file folder that the files downloaded from.

 

C:\Motorcycle Communication System\Rewrite Files

 

CONNECTING THE MCI

Use the following steps to connect the Motorcycle Communications Interface (MCI) to the computer and motorcycle.

 

1. Connect the MCI to the computer using the USB cable.

2. Locate the DLC connector by opening the luggage box lid, remove the battery cover, then remove the DLC cover.

3. Connect the red DLC connector to the MCI.

 

ECM UPDATE PROCEDURE

Note: Both the  PGM-FI  AND    the DT OCT module updates need to be performed.

To avoid possible ECM damage ensure the following:

 

  • Be sure the battery is fully charged and battery cables remain Do not loosen or disconnect during update.

 

1. Start the MCS program. Key “On” the igni­ tion. Enter the VIN, mileage, model and year, then click “OK”.

 

Note: If there are stored DTCs, clear them using MCS before performing the update.

 

1. Select the Maintenance tab then ECM Update.

 

2. Select the PGM-FI file from the table as shown, click the Select button next to the software revision file.

 

Note: If files are not saved correctly, an error may appear like shown below. Check the files are uploaded in the correct location (see Download the ECM Update File section above).

 

3. When the Updated ECM ID information populates on-screen as shown, click the Start button.

 

Note: ECM ID numbers will change for each vehicle type. The numbers shown below are for example only.

 

Note: The PGM-FI rewrite process will take approximately ten minutes, indicated with a progress bar in green.

 

4. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds.

 

5. When the Control Module Update Completed window appears, click OK.

 

Note: A OTC may be triggered during the update. Simply clear the OTC using MCS.

 

6. Return to the MCS home screen and select the Maintenance tab, then ECM Update.

 

7. Select the OT OCT file from the table as shown, click the Select button next to the software revision file.

 

8. When the Updated ECM ID information populates on-screen, click the Start button.

 

9. Once the rewrite process is complete, turn the ignition switch OFF for three seconds then back ON within ten seconds.

 

Note: The OT OCT rewrite process will take approximately ten minutes, indicated with a progress bar in green.

 

Reminder: Both the ECM AND the OCT module updates need to be performed.

 

The ECM ID should change from xxxxxxxx01 to xxxxxxxx02.

ECUID before rewritten ECUID after rewritten
0804310501 0804310502
0104310501 0104310502

* See image below

 

10. For California registered vehicles please fill out the Vehicle Emission Recall – Proof of Correction certificate (example shown on page 5) and provide it to the customer after the Safety Recall repair has been completed.

 

CALIFORNIA REGISTERED VEHICLES ONLY

The California Air Resources Board (CARB) requires vehicle emission related recalls to be completed prior to California registration renewal. Owners whose affected vehicles have not received the required recall repairs(s) will not be able to renew their vehicle’s California vehicle registration.

After completing the repair, dealers must issue a completed Vehicle Emission Recall – Proof of Correction certificate to the vehicle owner. California dealers (and any dealer repairing a California reg­istered unit) must order the Proof of Correction certificates (item no. S0425) from Helm, Inc. Fill in the appropriate information on the certificate and give it to the customer. (See the sample below.)

NOTE: It is critical that you write down KN0 as the Recall Number. The certificate may be requested by the California Department of Motor Vehicles at the time of vehicle registration renewal.

 


DEFECT INFORMATION REPORT

 

573.6(c)(1)

Name of manufacturer:

Honda Motor Co., Ltd.

 

Manufacturer’s agent:

Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746

 

573.6(c)(2)

Identification of potentially affected vehicles:

Make/Model Model Year Dates of Manufacture Number of Vehicles
Honda NC750XD 2021  03/18/2021 – 08/30/2021 357

 

Description of the basis for the determination of the recall population:

The recall population was determined based on manufacturing records.  The production range reflects all possible vehicles that could potentially experience the problem.

 

Description of how the vehicles being recalled differ from similar vehicles not included in the recall:

All vehicles built from production start-up through August 30, 2021 equipped with a 6-speed Dual Clutch Transmission (DCT) type automatic transmission are affected. As a quality improvement effort, the Fuel Injection Electronic Control Unit (FI-ECU) and Dual Clutch Transmission Electronic Control Unit (DCT-ECU) have been reprogrammed to prevent the stalling condition in mass production vehicles built starting on November 12, 2021.

 

Identification of affected component:

Component Fuel Injection Electronic Control Unit
Part No.: 38770-MKW-A12

 

573.6(c)(3)

Total number of potentially affected vehicles: 357

 

573.6(c)(4)

Percentage of affected vehicles that contain the defect: 100%

 

573.6(c)(5)

Defect description:

Due to improper fuel injection control programming, the FI-ECU of vehicles equipped with a 6speed DCT type automatic transmission may not provide sufficient fuel during low, quick throttle application. As a result, the vehicle may potentially stall when accelerating from a stopped position or right before the vehicle stops, increasing the risk of crash or injury.

 

573.6(c)(6)

Chronology: February 2021

The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced.

 

April 21, 2021

The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues.

 

June/July 2021

After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue.

 

July 28, 2021

The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately.

 

August 1, 2021

Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle dealer. No crash or injuries were reported for the occurrence.

 

August 2021

After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences.

 

September/October 2021

After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered.

 

November 8, 2021

Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.

As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue.

 

573.6(c)(8)(i)

Program for remedying the defect:

Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to a Honda Powersports dealer.  The dealer will reprogram the FI-ECU and DCT-ECU, for free.

Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.

 

573.6(c)(8)(ii)

The notification date to dealers: November 18, 2021

The estimated date to start notifications to owners: January 7, 2022

 

573.6(c)(10)

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter, and other dealer communication will be submitted to your office as soon as possible.

A draft of the owner notification letter will be submitted to your office as soon as possible.

 

573.6(c)(11)

Manufacturer’s campaign number: KN0

 


Chronology :

February 2021
The first occurrence of the issue took place on a Honda fleet vehicle in Japan. The vehicle stalled while starting from a stop, however the symptom could not be reproduced.

April 21, 2021
The first market occurrence of the issue took place on a vehicle in Japan. The customer’s vehicle was later repurchased on July 4, 2021 for engine stalling issues.

June/July 2021
After additional occurrences of the issue in the European market, Honda began to investigate and analyze the issue.

July 28, 2021
The investigation and analysis verified the vehicle stall occurs when the vehicle is starting from a stop or right before the vehicle stops. However, the engine can be restarted immediately.

August 1, 2021
Honda received the first report of an occurrence in the US market. Two dealers were unable to duplicate an intermittent stalling issue with the vehicle. The customer then traded in the vehicle to a non-Honda motorcycle dealer. No crash or injuries were reported for the occurrence.

August 2021
After analyzing the information available, Honda Europe conducted a risk assessment of the stalling issue and the initial findings were that there was not a safety issue based on the occurrences.

September/October 2021
After additional occurrences in Europe and Asia, some of which involved injury claims, the risk assessment was reconsidered.

November 8, 2021
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 8, 2021, Honda has received no warranty claims, field reports, or reports of crashes or injuries related to this issue.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
HONDA NC750XD 2021

 


12 Associated Documents

Remedy Instructions and TSB

RCRIT-21V901-9780.pdf 4683.178KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V901-6007.pdf 226.737KB

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Miscellaneous Document – Part 573, Defect Information Report

RMISC-21V901-1789.pdf 60.39KB

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Defect Notice 573 Report

RCLRPT-21V901-4073.PDF 214.336KB

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Manufacturer Notices(to Dealers,etc) Subject SAFETY RECALL: 2021 NC750XD #1 ECM Update, November 24, 2021

RCMN-21V901-4640.pdf 38.486KB

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Recall Acknowledgement

RCAK-21V901-6961.pdf 645.807KB

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Manufacturer Notices(to Dealers,etc) – STOP SALE NOTICE: 2021 NC750XD ECM UPDATE: November 18, 2021

RCMN-21V901-2752.pdf 44.017KB

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Recall 573 Report – January 11, 2022

RCLRPT-21V901-7725.PDF 214.324KB

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Recall 573 Report – January 5, 2022

RCLRPT-21V901-6232.PDF 214.339KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-21V901-0048.PDF 211.139KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-21V901-2901.PDF 211.237KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-21V901-2925.PDF 211.316KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V901&docType=RCL

 


 

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Bestseller No. 10
eMoto Universal OBD2 Motorcycle Diagnostic Adapter Cable OBDII Motorcycles Fault Detection Parts for Honda Motorbikes (6 Pin to 16 Pin)
  • Converts OBD2 to 6-Pin for motorcycle fault detection, diagnostic cable tool, easy to install.
  • This 6-Pin motorbike OBD cable works with various programs / apps and even with standard OBD2 readers.
  • The OBD2 to 6-Pin diagnostic plug adaptor cable motorcycle fault detection parts for Honda or similar and support for K-Line models only, will not work with CAN models.
  • Motorcycle scanner cable built to meet standard specification, strictly follow factory quality control.
  • Adopts premium ABS material for superior flexibility and durability, professional manufacturing process fully meets the standard requirements, stable performance, long service life, safe and reliable.

Last update on 2024-05-24 / Affiliate links / Images from Amazon Product Advertising API

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