NHTSA ID Number: 10199349
Manufacturer Communication Number: A21-013
Summary
Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
HONDA | ODYSSEY | 2018-2020 |
BACKGROUND
A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Install the FAKRA connector set.
PARTS INFORMATION
| Part Name | Quantity | Part Number |
| FAKRA Service Housing | 3 | 39817-TJB-AC0 |
TOOL INFORMATION
| Tool Name | Tool Number | Quantity |
| Straight FAKRA Puller | 07AAC-THRA200 | 1 |
| Cargo Cap Screw Socket | 07AAA-SEPA100 | 1 |
INSPECTION PROCEDURE
1. Turn the ignition to ON.
2. Press and hold the VOL/Power AUDIO knob, Day/Night icon, and HOME icon at the same time. Then, release them when you see the Dealer Diagnostics screen.
3. Select DETAIL INFORMATION & SETTING.
4. Scroll down the menu, and select SHUTDOWN REASON.
In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.
Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE
1. Remove the lower vent covers.
2. Loosen the upper column cover.
3. Disengage the clips around the meter bezel. Then, remove it with the upper column cover as one piece.
4. Remove the three screws holding the gauge control module.
5. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid, Using the MOST Connector Tools. .
6. Remove the cover above the center display unit.
7. Remove the center dash trim.
8. Remove the two screws.
9. Remove the side cover.
10. Remove the two screws.
11. Remove the lower dash panel.
12. Remove the passenger lower panel.
13. Remove the driver lower console panel and the passenger lower console panel.
14. Pull back the cover, and remove the bolt.
15. Remove the rubber liner, and pull back the lower console cover.
16. Remove the two screws from the dashboard center pocket, then pull back the panel.
17. Remove the two upper screws, and loosen the two lower screws.
NOTE: Some models will have a CD player, DVD player or center pocket.
18. Remove the DVD player, CD player or center pocket to gain access to the two 8 mm bolts holding the infotainment unit.
19. While looking upward from underneath where the DVD player, CD player, or center pocket was removed, loosen the two 8 mm bolts holding the infotainment unit, then remove the unit.
20. In the rear cargo area, remove the rear trim panel.
21. On the right rear quarter panel, remove the hook bolts. If needed, use Cargo Cap Screw Socket (T/N 07AAA-SEPA100) to loosen the bolts.
22. Remove the covers then remove the two screws from the passenger side inner rear quarter panel.
23. Remove the lower passenger sliding door trim.
24. Remove the right quarter inner panel, then disconnect the connectors.
25. Disconnect the red and green FAKRA connectors from the stereo amplifier (Elite) or tuner-amplifier unit (EX, EX-L, Touring), gauge control module, and infotainment unit using the straight FAKRA puller. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
26. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
27. Pull and twist the housing counterclockwise to remove it from the wire.
28. Select the correct color FAKRA housing, then slide the new terminal onto the wire until it clicks into place.
29. Line up the locking tabs on the FAKRA housing with the new terminal, then push the terminal into the housing until it clicks into place.
30. Repeat steps 26 thru 29 for the other connectors. Then, install the FAKRA connectors to the gauge control module, infotainment unit, and stereo amplifier or tuner-amplifier unit.
31. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a missrouted harness can put pressure on the connectors which may cause a connection issue. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
32. Test-drive the vehicle to confirm the repair. If the repair is not successful, continue with normal troubleshooting based on customer symptom(s).
SEOCONTENT-START
Service Bulletin
21-013
July 12, 2021 Version 2
Warranty Extension: 2018-20 Odyssey MOST Bus Network Connectors
Supersedes 21-013, dated February 18, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2018-20
Odyssey
ALL except LX
Check the iN VIN status for eligibility.
REVISION SUMMARY
Under CORRECTIVE ACTION, the correction was updated.
PARTS INFORMATION
Part Name
Part Number
Quantity
FAKRA Service Housing
39817-TJB-AC0
3
TOOL INFORMATION
NOTE: The tools listed below are a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.
Tool Name
Tool Number
Quantity
Straight FAKRA Puller
07AAC-THRA200
1
Cargo Cap Screw Socket
07AAA-SEPA100
1
Page 2 of 14
WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
0101Q0
Access the gauge control module, infotainment control unit, and stereo amplifier or tuner-amplifier unit, then replace the affected FAKRA connectors (includes test-drive).
2.0 hr
6M100
R9Q00
A21013A
39540-THR-A73
Skill Level: Repair Technician
END
SEOCONTENT-END
NHTSA ID Number: 10187527
Manufacturer Communication Number: A21-013
Summary
Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A21-013
February 18, 2021
Version 1
MC-10187527-0001.pdf 4590.205KB
1 Associated Document
Manufacturer Communications
A21-013
July 12, 2021
Version 2
MC-10199349-0001.pdf 4716.516KB
NHTSA ID Number: 10190302
Manufacturer Communication Number: ONLZ9R04052021
Summary
Owner Notification Letter – On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
SEOCONTENT-START
April 2021
Warranty Extension: 2019–20 Passport/Pilot MOST Bus Network Connectors
VIN: <VIN>
Dear <First Name/Last Name>:
What is the reason for this Warranty Extension?
On some 2019–20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or
crackling from the speakers or no sound from the audio system. There may also be a Network Loss message
and/or display issues.
For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the
MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase,
whichever comes first.
What will Honda do?
If your 2019 or 2020 vehicle is displaying any of the above symptoms as described and it is determined to be
related to the MOST bus network, any necessary repairs will be done for FREE. Please plan to leave your
vehicle at the dealer for at least one day to allow them flexibility in scheduling.
If you previously paid to have any of the above symptoms resolved, you may be eligible for reimbursement,
even if you no longer own the vehicle. Refer to the attached reimbursement instructions for eligibility
requirements and the reimbursement procedure.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2019–20 Passport/Pilot involved in this warranty
extension. If this is not the case, or the name/address information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
American Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also locate a dealer
online at Hondacars.com. Customers in U.S. territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you, and we sincerely thank you for being
a Honda customer.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division Service Bulletin #21-013 Defect 6M100 / Symptom Z9R00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
CO-15122
Abril del 2021
Extensión de garantía: Conectores de la red bus MOST de la Passport/Pilot 2019–2020
VIN: <VIN>
Estimado <First Name/Last Name>:
¿Cuál es el motivo de esta extensión de garantía?
En algunos modelos Passport/Pilot 2019–2020, una conexión suelta en la red bus MOST está ocasionando un
estallido o chasquido proveniente de los altavoces o no hay sonido del sistema de audio. También puede haber
un mensaje de “Network Loss” (Pérdida de Red) y/o problemas en la pantalla.
Para esos vehículos que muestran cualquiera de los síntomas anteriormente mencionados, American Honda
está extendiendo la garantía para los conectores de la red bus MOST en estos vehículos, a 5 años de la fecha
original de compra o 60.000 millas, lo que ocurra primero.
¿Qué hará Honda?
Si su vehículo 2019 o 2020 está mostrando cualquiera de los síntomas anteriormente mencionados tal cual se
describen y se determina que están relacionados con la red bus MOST, cualquier reparación necesaria se realizará
de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para
permitir flexibilidad en la programación de la cita.
Si usted anteriormente ha pagado por resolver cualquiera de los síntomas anteriormente mencionados, usted
puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las instrucciones para
reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendatario de un vehículo Passport/Pilot 2019–2020,
el cual forma parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección
no está correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con
esto actualizaremos nuestros registros.
Si usted anteriormente ha pagado por el reemplazo del inversor de potencia del motor IMA debido a una unión
con soldadura defectuosa, usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo.
Consulte las instrucciones para reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el
procedimiento de reembolso.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American
Honda al 1-888-234-2138. Usted también puede ubicar un concesionario en línea en Hondacars.com. Los
clientes en territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle y le agradecemos
sinceramente por ser un cliente Honda.
Atentamente,
American Honda Motor Co., Inc.
Boletín de Servicio #21-013 Defecto #6M100 / Síntoma #Z9R00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
Instructions for Reimbursement
Honda Warranty Extension 6M1
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s audio system MOST bus network connectors repaired.
• Repairs were made prior to the notice date; repairs made after the notice date must be
administered by a Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt showing that
you paid for the repair. Cash payments must be documented on the invoice and a cash payment
receipt must be provided. Please submit copies only. These documents will not be returned.
Repairs were performed at (check one): ❒ Authorized Honda Dealer ❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax: (310) 224-6051
Via Mail: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Daytime Phone:
Vehicle Identification Number
e-mail Address:
Total Amount Requested: $
Cell
Phone:
6M1
Instrucciones para el reembolso
Extensión de garantía Honda 6M1
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por la reparación de los conectores de la red bus MOST del sistema de
audio del vehículo.
• Las reparaciones se realizaron previamente a la fecha de la notificación; las reparaciones realizadas
después de la fecha de la notificación deben ser administradas por un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted puede calificar, aunque no
sea el propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir
toda la información requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación que realizó la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. La fecha de cuando se realizó el trabajo
5. Prueba de pago – una copia del cheque cancelado, estado de cuenta bancario o recibo de
cargo a tarjeta de crédito mostrando que usted pago por la reparación. Los pagos en dinero
en efectivo deben estar documentados en la factura y un recibo de pago en efectivo debe ser
suministrado. Por favor envíe copias solamente. Estos documentos no serán devueltos.
Las reparaciones fueron realizadas en un (marque uno):
❒ Concesionario autorizado Honda ❒ Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por Fax al: (310) 224-6051
Por correo a: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Llene la información a continuación – Por favor escriba en letra legible)
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con
el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado:
Número de identificación del vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Número de
teléfono celular:
6M1
Número de teléfono
durante el día:
Código
postal:
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Service Bulletin #21-013 Defect 6M100 / Symptom Z9R00
April 2021
MC-10190302-0001.pdf 299.655KB
NHTSA ID Number: 10190301
Manufacturer Communication Number: ONLR9Q04052021
Summary
Owner Notification Letter – On some 2018-20 Odyssey models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms and it is determined that the symptoms relate to the MOST bus network connectors, American Honda is extending the warranty for the MOST bus network on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
SEOCONTENT-START
April 2021
Warranty Extension: 2018–20 Odyssey MOST Bus Network Connectors
VIN: <VIN>
Dear <First Name/Last Name>:
What is the reason for this Warranty Extension?
On some 2018–20 Odyssey models, a loose connection in the MOST bus network is causing a popping or
crackling from the speakers or no sound from the audio system. There may also be a Network Loss message
and/or display issues.
For these vehicles that display any of the above symptoms and it is determined that the symptoms relate to the
MOST bus network connectors, American Honda is extending the warranty for the MOST bus network on these
vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
What will Honda do?
If your 2018–20 vehicle is displaying any of the above symptoms as described and it is determined to be
related to the MOST bus network, any necessary repairs will be done for FREE. Please plan to leave your
vehicle at the dealer for at least one day to allow them flexibility in scheduling.
If you previously paid to have any of the above symptoms resolved, you may be eligible for reimbursement,
even if you no longer own the vehicle. Refer to the attached reimbursement instructions for eligibility
requirements and the reimbursement procedure.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2018–20 Odyssey involved in this warranty
extension. If this is not the case, or the name/address information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
American Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also locate a dealer
online at Hondacars.com. Customers in U.S. territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you, and we sincerely thank you for being
a Honda customer.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division Service Bulletin #21-013 Defect 6M100 / Symptom R9Q00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
CO-15122
Abril del 2021
Extensión de garantía: Conectores de la red bus MOST de la Odyssey 2018–2020
VIN: <VIN>
Estimado <First Name/Last Name>:
¿Cuál es el motivo de esta extensión de garantía?
En algunos modelos Odyssey 2018–2020, una conexión suelta en la red bus MOST está ocasionando un estallido
o chasquido proveniente de los altavoces o no hay sonido del sistema de audio. También puede haber un mensaje
de “Network Loss” (Pérdida de Red) y/o problemas en la pantalla.
Para estos vehículos que muestran cualquiera de los síntomas anteriormente mencionados y se determina que
los síntomas están relacionados con los conectores de la red bus MOST, American Honda está extendiendo la
garantía para la red bus MOST en estos vehículos, a 5 años de la fecha original de compra o 60.000 millas,
lo que ocurra primero.
¿Qué hará Honda?
Si su vehículo 2018–2020 está mostrando cualquiera de los síntomas anteriormente mencionados tal cual se
describen y se determina que están relacionados con la red bus MOST, cualquier reparación necesaria se realizará
de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para
permitir flexibilidad en la programación de la cita.
Si usted anteriormente ha pagado por resolver cualquiera de los síntomas anteriormente mencionados, usted
puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las instrucciones para
reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendatario de un vehículo Odyssey 2018–2020,
el cual forma parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección
no está correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con
esto actualizaremos nuestros registros.
Si usted anteriormente ha pagado por el reemplazo del inversor de potencia del motor IMA debido a una unión
con soldadura defectuosa, usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo.
Consulte las instrucciones para reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el
procedimiento de reembolso.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American
Honda al 1-888-234-2138. Usted también puede ubicar un concesionario en línea en Hondacars.com. Los
clientes en territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle y le agradecemos
sinceramente por ser un cliente Honda.
Atentamente,
American Honda Motor Co., Inc.
Boletín de Servicio #21-013 Defecto #6M100 / Síntoma #R9Q00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
Instructions for Reimbursement
Honda Warranty Extension 6M1
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s audio system MOST bus network connectors repaired.
• Repairs were made prior to the notice date; repairs made after the notice date must be
administered by a Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt showing that
you paid for the repair. Cash payments must be documented on the invoice and a cash payment
receipt must be provided. Please submit copies only. These documents will not be returned.
Repairs were performed at (check one): ❒ Authorized Honda Dealer ❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax: (310) 224-6051
Via Mail: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Daytime Phone:
Vehicle Identification Number
e-mail Address:
Total Amount Requested: $
Cell
Phone:
6M1
Instrucciones para el reembolso
Extensión de garantía Honda 6M1
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por la reparación de los conectores de la red bus MOST del sistema de
audio del vehículo.
• Las reparaciones se realizaron previamente a la fecha de la notificación; las reparaciones realizadas
después de la fecha de la notificación deben ser administradas por un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted puede calificar, aunque no
sea el propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir
toda la información requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación que realizó la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. La fecha de cuando se realizó el trabajo
5. Prueba de pago – una copia del cheque cancelado, estado de cuenta bancario o recibo de
cargo a tarjeta de crédito mostrando que usted pago por la reparación. Los pagos en dinero
en efectivo deben estar documentados en la factura y un recibo de pago en efectivo debe ser
suministrado. Por favor envíe copias solamente. Estos documentos no serán devueltos.
Las reparaciones fueron realizadas en un (marque uno):
❒ Concesionario autorizado Honda ❒ Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por Fax al: (310) 224-6051
Por correo a: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Llene la información a continuación – Por favor escriba en letra legible)
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con
el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado:
Número de identificación del vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Número de
teléfono celular:
6M1
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1 Associated Document
Manufacturer Communications
Service Bulletin #21-013 Defect 6M100 / Symptom R9Q00
April 2021
MC-10190301-0001.pdf 302.685KB
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- PAID FOR ITSELF ON THE FIRST USE - SKIP MORE DIAGNOSIS FEE: One visit to a dealership just for diagnosis can easily c-ost 200 or more before any repair begins. The NT614 Elite foxwell scanner brings professional vehicle diagnostics right to your driveway. Unlike basic code readers that only read check engine lights, it scans 4 critical systems – Engine, ABS, SRS, and Transmission to pinpoint exactly where the problem is and why. Read and clear trouble codes and perform essential resets including ABS Bleeding, SAS Calibration, EPB Reset, Oil Reset, and Throttle Reset. Stop paying shops just to "take a look"
- UPGRADE OF NT604 - 5 ESSENTIAL RESET SERVICES, BRING 1000+ OF SHOP SERVICES HOME: Most 4-system car scanners stop at reading codes. The NT614 Elite obd2 scanner goes further by supporting 5 commonly used maintenance resets that repair shops often charge hundreds for: ABS Bleeding, EPB Reset, Oil Reset, SAS Calibration, Throttle Relearn. Just one brake service can offset the c-ost of the tool
- 15 SECONDS FAST DIAGNOSIS, SMART AUTOVIN, PLUG & PLAY: Simply plug into the OBD2 port, one click AUTOVIN, the code reader automatically retrieves your VIN and enters diagnostic mode in about 15 seconds. No complicated setup required. Instantly identify your vehicle and access the relevant systems. Whether you're a DIY car owner, beginner, or mechanic, you can quickly locate problems and make informed repair decisions. (NOTE: 1.A few cars need to manually enter the VIN. 2.Vehicles with CAN protocol support fast diagnosis in 15 seconds)
- PERFORM ABS BLEEDING AT HOME – RESTORE BRAKE PEDAL FEEL: After replacing brake pads, calipers, or brake fluid, air can enter the brake system, causing a soft or sinking brake pedal and longer stopping distance. The NT614 Elite code reader for cars and trucks supports ABS Bleeding, helping remove trapped air from the brake lines and restore proper brake pressure. Maintain safer braking performance without a shop visit. (NOTE: A few cars don't support ABS Bleeding function, pls check it before purchase）
- LIVE DATA GRAPHING + BUILT-IN DTC LIBRARY + LIFETIME WiFi UPDATES: Not sure what a fault code means or how your sensors are performing? The NT614 Elite scanner for car displays real-time live data (RPM, speed, O2 sensors, transmission temp, and more) in easy-to-read graphs, helping you quickly spot abnormal fluctuations. The built-in DTC library explains trouble codes directly on screen-no phone or internet search required. You can save diagnostic data and print reports for further analysis or sharing with your mechanic. Simply connect to WiFi for lifetime free updates, with no SD card required
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
Last update on 2026-06-11 / Affiliate links / Images from Amazon Product Advertising API
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