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NHTSA ID Number: 10199349
Manufacturer Communication Number: A21-013
Summary
Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
HONDA | ODYSSEY | 2018-2020 |
BACKGROUND
A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Install the FAKRA connector set.
PARTS INFORMATION
| Part Name | Quantity | Part Number |
| FAKRA Service Housing | 3 | 39817-TJB-AC0 |
TOOL INFORMATION
| Tool Name | Tool Number | Quantity |
| Straight FAKRA Puller | 07AAC-THRA200 | 1 |
| Cargo Cap Screw Socket | 07AAA-SEPA100 | 1 |
INSPECTION PROCEDURE
1. Turn the ignition to ON.
2. Press and hold the VOL/Power AUDIO knob, Day/Night icon, and HOME icon at the same time. Then, release them when you see the Dealer Diagnostics screen.
3. Select DETAIL INFORMATION & SETTING.
4. Scroll down the menu, and select SHUTDOWN REASON.
In this example, the cause of the failure can be identified as Meter:SUDDEN_SIGNAL_OFF.
Write down any failures; they will be collected on the warranty claim. Then, clear the data.
REPAIR PROCEDURE
1. Remove the lower vent covers.
2. Loosen the upper column cover.
3. Disengage the clips around the meter bezel. Then, remove it with the upper column cover as one piece.
4. Remove the three screws holding the gauge control module.
5. Turn the gauge control module to access the rear connectors. Then, using the straight FAKRA tool, disconnect the red and green FAKRA connectors, and remove them from the gauge control module. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
NOTE: For more information on using the FAKRA tools, see the job aid, Using the MOST Connector Tools. .
6. Remove the cover above the center display unit.
7. Remove the center dash trim.
8. Remove the two screws.
9. Remove the side cover.
10. Remove the two screws.
11. Remove the lower dash panel.
12. Remove the passenger lower panel.
13. Remove the driver lower console panel and the passenger lower console panel.
14. Pull back the cover, and remove the bolt.
15. Remove the rubber liner, and pull back the lower console cover.
16. Remove the two screws from the dashboard center pocket, then pull back the panel.
17. Remove the two upper screws, and loosen the two lower screws.
NOTE: Some models will have a CD player, DVD player or center pocket.
18. Remove the DVD player, CD player or center pocket to gain access to the two 8 mm bolts holding the infotainment unit.
19. While looking upward from underneath where the DVD player, CD player, or center pocket was removed, loosen the two 8 mm bolts holding the infotainment unit, then remove the unit.
20. In the rear cargo area, remove the rear trim panel.
21. On the right rear quarter panel, remove the hook bolts. If needed, use Cargo Cap Screw Socket (T/N 07AAA-SEPA100) to loosen the bolts.
22. Remove the covers then remove the two screws from the passenger side inner rear quarter panel.
23. Remove the lower passenger sliding door trim.
24. Remove the right quarter inner panel, then disconnect the connectors.
25. Disconnect the red and green FAKRA connectors from the stereo amplifier (Elite) or tuner-amplifier unit (EX, EX-L, Touring), gauge control module, and infotainment unit using the straight FAKRA puller. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
NOTE: Disassemble the connectors one at a time to avoid swapping the green and red wires.
26. Using a small screwdriver, remove the secondary lock, then break off the tab as shown. Then, discard the housing and lock.
27. Pull and twist the housing counterclockwise to remove it from the wire.
28. Select the correct color FAKRA housing, then slide the new terminal onto the wire until it clicks into place.
29. Line up the locking tabs on the FAKRA housing with the new terminal, then push the terminal into the housing until it clicks into place.
30. Repeat steps 26 thru 29 for the other connectors. Then, install the FAKRA connectors to the gauge control module, infotainment unit, and stereo amplifier or tuner-amplifier unit.
31. Install all of the removed parts in the reverse order of removal. When installing units, make sure the harness is routed correctly, as a missrouted harness can put pressure on the connectors which may cause a connection issue. Do not pull on the units while the FAKRA connectors are connected to help prevent communication issues.
32. Test-drive the vehicle to confirm the repair. If the repair is not successful, continue with normal troubleshooting based on customer symptom(s).
SEOCONTENT-START
Service Bulletin
21-013
July 12, 2021 Version 2
Warranty Extension: 2018-20 Odyssey MOST Bus Network Connectors
Supersedes 21-013, dated February 18, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2018-20
Odyssey
ALL except LX
Check the iN VIN status for eligibility.
REVISION SUMMARY
Under CORRECTIVE ACTION, the correction was updated.
PARTS INFORMATION
Part Name
Part Number
Quantity
FAKRA Service Housing
39817-TJB-AC0
3
TOOL INFORMATION
NOTE: The tools listed below are a required tool that should be in your dealer inventory. Order additional tools only if your tools are damaged and need replacement.
Tool Name
Tool Number
Quantity
Straight FAKRA Puller
07AAC-THRA200
1
Cargo Cap Screw Socket
07AAA-SEPA100
1
Page 2 of 14
WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
0101Q0
Access the gauge control module, infotainment control unit, and stereo amplifier or tuner-amplifier unit, then replace the affected FAKRA connectors (includes test-drive).
2.0 hr
6M100
R9Q00
A21013A
39540-THR-A73
Skill Level: Repair Technician
END
SEOCONTENT-END
NHTSA ID Number: 10187527
Manufacturer Communication Number: A21-013
Summary
Service Bulletin – A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues.
1 Associated Document
Manufacturer Communications
A21-013
February 18, 2021
Version 1
MC-10187527-0001.pdf 4590.205KB
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1 Associated Document
Manufacturer Communications
A21-013
July 12, 2021
Version 2
MC-10199349-0001.pdf 4716.516KB
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NHTSA ID Number: 10190302
Manufacturer Communication Number: ONLZ9R04052021
Summary
Owner Notification Letter – On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
SEOCONTENT-START
April 2021
Warranty Extension: 2019–20 Passport/Pilot MOST Bus Network Connectors
VIN: <VIN>
Dear <First Name/Last Name>:
What is the reason for this Warranty Extension?
On some 2019–20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or
crackling from the speakers or no sound from the audio system. There may also be a Network Loss message
and/or display issues.
For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the
MOST bus network connectors on these vehicles to 5 years or 60,000 miles from the original date of purchase,
whichever comes first.
What will Honda do?
If your 2019 or 2020 vehicle is displaying any of the above symptoms as described and it is determined to be
related to the MOST bus network, any necessary repairs will be done for FREE. Please plan to leave your
vehicle at the dealer for at least one day to allow them flexibility in scheduling.
If you previously paid to have any of the above symptoms resolved, you may be eligible for reimbursement,
even if you no longer own the vehicle. Refer to the attached reimbursement instructions for eligibility
requirements and the reimbursement procedure.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2019–20 Passport/Pilot involved in this warranty
extension. If this is not the case, or the name/address information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
American Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also locate a dealer
online at Hondacars.com. Customers in U.S. territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you, and we sincerely thank you for being
a Honda customer.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division Service Bulletin #21-013 Defect 6M100 / Symptom Z9R00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
CO-15122
Abril del 2021
Extensión de garantía: Conectores de la red bus MOST de la Passport/Pilot 2019–2020
VIN: <VIN>
Estimado <First Name/Last Name>:
¿Cuál es el motivo de esta extensión de garantía?
En algunos modelos Passport/Pilot 2019–2020, una conexión suelta en la red bus MOST está ocasionando un
estallido o chasquido proveniente de los altavoces o no hay sonido del sistema de audio. También puede haber
un mensaje de “Network Loss” (Pérdida de Red) y/o problemas en la pantalla.
Para esos vehículos que muestran cualquiera de los síntomas anteriormente mencionados, American Honda
está extendiendo la garantía para los conectores de la red bus MOST en estos vehículos, a 5 años de la fecha
original de compra o 60.000 millas, lo que ocurra primero.
¿Qué hará Honda?
Si su vehículo 2019 o 2020 está mostrando cualquiera de los síntomas anteriormente mencionados tal cual se
describen y se determina que están relacionados con la red bus MOST, cualquier reparación necesaria se realizará
de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para
permitir flexibilidad en la programación de la cita.
Si usted anteriormente ha pagado por resolver cualquiera de los síntomas anteriormente mencionados, usted
puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las instrucciones para
reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendatario de un vehículo Passport/Pilot 2019–2020,
el cual forma parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección
no está correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con
esto actualizaremos nuestros registros.
Si usted anteriormente ha pagado por el reemplazo del inversor de potencia del motor IMA debido a una unión
con soldadura defectuosa, usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo.
Consulte las instrucciones para reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el
procedimiento de reembolso.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American
Honda al 1-888-234-2138. Usted también puede ubicar un concesionario en línea en Hondacars.com. Los
clientes en territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle y le agradecemos
sinceramente por ser un cliente Honda.
Atentamente,
American Honda Motor Co., Inc.
Boletín de Servicio #21-013 Defecto #6M100 / Síntoma #Z9R00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
Instructions for Reimbursement
Honda Warranty Extension 6M1
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s audio system MOST bus network connectors repaired.
• Repairs were made prior to the notice date; repairs made after the notice date must be
administered by a Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt showing that
you paid for the repair. Cash payments must be documented on the invoice and a cash payment
receipt must be provided. Please submit copies only. These documents will not be returned.
Repairs were performed at (check one): ❒ Authorized Honda Dealer ❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax: (310) 224-6051
Via Mail: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Daytime Phone:
Vehicle Identification Number
e-mail Address:
Total Amount Requested: $
Cell
Phone:
6M1
Instrucciones para el reembolso
Extensión de garantía Honda 6M1
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por la reparación de los conectores de la red bus MOST del sistema de
audio del vehículo.
• Las reparaciones se realizaron previamente a la fecha de la notificación; las reparaciones realizadas
después de la fecha de la notificación deben ser administradas por un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted puede calificar, aunque no
sea el propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir
toda la información requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación que realizó la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. La fecha de cuando se realizó el trabajo
5. Prueba de pago – una copia del cheque cancelado, estado de cuenta bancario o recibo de
cargo a tarjeta de crédito mostrando que usted pago por la reparación. Los pagos en dinero
en efectivo deben estar documentados en la factura y un recibo de pago en efectivo debe ser
suministrado. Por favor envíe copias solamente. Estos documentos no serán devueltos.
Las reparaciones fueron realizadas en un (marque uno):
❒ Concesionario autorizado Honda ❒ Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por Fax al: (310) 224-6051
Por correo a: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Llene la información a continuación – Por favor escriba en letra legible)
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con
el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado:
Número de identificación del vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Número de
teléfono celular:
6M1
Número de teléfono
durante el día:
Código
postal:
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Service Bulletin #21-013 Defect 6M100 / Symptom Z9R00
April 2021
MC-10190302-0001.pdf 299.655KB
Loading...
NHTSA ID Number: 10190301
Manufacturer Communication Number: ONLR9Q04052021
Summary
Owner Notification Letter – On some 2018-20 Odyssey models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms and it is determined that the symptoms relate to the MOST bus network connectors, American Honda is extending the warranty for the MOST bus network on these vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
SEOCONTENT-START
April 2021
Warranty Extension: 2018–20 Odyssey MOST Bus Network Connectors
VIN: <VIN>
Dear <First Name/Last Name>:
What is the reason for this Warranty Extension?
On some 2018–20 Odyssey models, a loose connection in the MOST bus network is causing a popping or
crackling from the speakers or no sound from the audio system. There may also be a Network Loss message
and/or display issues.
For these vehicles that display any of the above symptoms and it is determined that the symptoms relate to the
MOST bus network connectors, American Honda is extending the warranty for the MOST bus network on these
vehicles to 5 years or 60,000 miles from the original date of purchase, whichever comes first.
What will Honda do?
If your 2018–20 vehicle is displaying any of the above symptoms as described and it is determined to be
related to the MOST bus network, any necessary repairs will be done for FREE. Please plan to leave your
vehicle at the dealer for at least one day to allow them flexibility in scheduling.
If you previously paid to have any of the above symptoms resolved, you may be eligible for reimbursement,
even if you no longer own the vehicle. Refer to the attached reimbursement instructions for eligibility
requirements and the reimbursement procedure.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2018–20 Odyssey involved in this warranty
extension. If this is not the case, or the name/address information is not correct, please fill out and return the
enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call
American Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also locate a dealer
online at Hondacars.com. Customers in U.S. territories, please contact your local dealer/distributor.
We apologize for any inconvenience this campaign may cause you, and we sincerely thank you for being
a Honda customer.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division Service Bulletin #21-013 Defect 6M100 / Symptom R9Q00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
CO-15122
Abril del 2021
Extensión de garantía: Conectores de la red bus MOST de la Odyssey 2018–2020
VIN: <VIN>
Estimado <First Name/Last Name>:
¿Cuál es el motivo de esta extensión de garantía?
En algunos modelos Odyssey 2018–2020, una conexión suelta en la red bus MOST está ocasionando un estallido
o chasquido proveniente de los altavoces o no hay sonido del sistema de audio. También puede haber un mensaje
de “Network Loss” (Pérdida de Red) y/o problemas en la pantalla.
Para estos vehículos que muestran cualquiera de los síntomas anteriormente mencionados y se determina que
los síntomas están relacionados con los conectores de la red bus MOST, American Honda está extendiendo la
garantía para la red bus MOST en estos vehículos, a 5 años de la fecha original de compra o 60.000 millas,
lo que ocurra primero.
¿Qué hará Honda?
Si su vehículo 2018–2020 está mostrando cualquiera de los síntomas anteriormente mencionados tal cual se
describen y se determina que están relacionados con la red bus MOST, cualquier reparación necesaria se realizará
de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para
permitir flexibilidad en la programación de la cita.
Si usted anteriormente ha pagado por resolver cualquiera de los síntomas anteriormente mencionados, usted
puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las instrucciones para
reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de reembolso.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendatario de un vehículo Odyssey 2018–2020,
el cual forma parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección
no está correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con
esto actualizaremos nuestros registros.
Si usted anteriormente ha pagado por el reemplazo del inversor de potencia del motor IMA debido a una unión
con soldadura defectuosa, usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo.
Consulte las instrucciones para reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el
procedimiento de reembolso.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American
Honda al 1-888-234-2138. Usted también puede ubicar un concesionario en línea en Hondacars.com. Los
clientes en territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle y le agradecemos
sinceramente por ser un cliente Honda.
Atentamente,
American Honda Motor Co., Inc.
Boletín de Servicio #21-013 Defecto #6M100 / Síntoma #R9Q00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
Instructions for Reimbursement
Honda Warranty Extension 6M1
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s audio system MOST bus network connectors repaired.
• Repairs were made prior to the notice date; repairs made after the notice date must be
administered by a Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt showing that
you paid for the repair. Cash payments must be documented on the invoice and a cash payment
receipt must be provided. Please submit copies only. These documents will not be returned.
Repairs were performed at (check one): ❒ Authorized Honda Dealer ❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax: (310) 224-6051
Via Mail: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Daytime Phone:
Vehicle Identification Number
e-mail Address:
Total Amount Requested: $
Cell
Phone:
6M1
Instrucciones para el reembolso
Extensión de garantía Honda 6M1
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por la reparación de los conectores de la red bus MOST del sistema de
audio del vehículo.
• Las reparaciones se realizaron previamente a la fecha de la notificación; las reparaciones realizadas
después de la fecha de la notificación deben ser administradas por un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted puede calificar, aunque no
sea el propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir
toda la información requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación que realizó la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. La fecha de cuando se realizó el trabajo
5. Prueba de pago – una copia del cheque cancelado, estado de cuenta bancario o recibo de
cargo a tarjeta de crédito mostrando que usted pago por la reparación. Los pagos en dinero
en efectivo deben estar documentados en la factura y un recibo de pago en efectivo debe ser
suministrado. Por favor envíe copias solamente. Estos documentos no serán devueltos.
Las reparaciones fueron realizadas en un (marque uno):
❒ Concesionario autorizado Honda ❒ Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por Fax al: (310) 224-6051
Por correo a: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Llene la información a continuación – Por favor escriba en letra legible)
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con
el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado:
Número de identificación del vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Número de
teléfono celular:
6M1
Número de teléfono
durante el día:
Código
postal:
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Service Bulletin #21-013 Defect 6M100 / Symptom R9Q00
April 2021
MC-10190301-0001.pdf 302.685KB
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- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- Updated New Version AD600S: Discover the improved version of TOPDON AD600S OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail
- Professional 4 Systems Diagnostics: For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600S code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis
- 9 Hot Reset Functions: Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600S diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 9 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle/injector coding
- Support for 10,000+ Car Models: The upgraded AD600S car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600S diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase)
- Life time Free Updates: The AD600S diagnostic tool offers free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates
ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,3 Reset Oil Service/Throttle Relearn/SAS Reset,Free Update" title="Warranty Extension: 2018-2020 Honda Odyssey MOST Bus Network Connectors 28">
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 V2.0 Elite car diagnostic scanner and give your lover a surprise!*R each us to Get the Extra Gifts :Protective Case Storage Bag.
- 【2025 Newly Added 3 Reset Functions】CRP123 V2.0 obd2 scanner with upgrades it offers Throttle Adaptation,Oil Reset and SAS Reset functions for FREE now!! Optimize your engine performance with Throttle Adaptation, reset your oil life system with ease to save time and money on maintenance, and enhance your vehicle's handling and safety with SAS Reset.Covering more daily repairs,become the most cost-effective product in its price range,save your time and money!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 V2.0 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 v2.0 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【2025 UPGRADED VERSION, NEW CHIPS, ADD MORE FUNCTIONS, No Extra Software Fee】Faster! The 2025 CRP123I V2.0 car diagnostic scanner has a new processor, Android 8.1, 32GB of memory, 5-inch touchscreen (720P), 6000mAh rechargeable battery, One-touch Wi-Fi Lifetime Free update for more vehicle coverage, bug fixes,newly added parameters, and functionality to help you access, diagnose and fix more vehicles faster,upgrade of CRP123I.
- 【Newly Added 7 RESET FUNCTIONS】+ 【BATTERY VOLTAGE TEST】2025 New Ver. scan tool CRP123I V2.0 ADDS NEW SPECIAL FUNCTIONS-Throttle Adaptation,Oil Reset,SAS Reset,ABS Bleeding,BMS Reset,EPB Reset, D.P.F Regeneration,to maintain your vehicle system safely and efficiently.Graphing the battery voltage easier and more intuitive for the real-time monitors to check.It does not only reveal what error codes your car is producing,but also erase your vehicle's check engine light after the problem is fixed.
- 【Multi System Diagnostic Tool】LAUNCH CRP123I V2.0 obd2 scanner check ABS/SRS/AT/ENG systems &10 OBD2 modes, read/clear fault codes,Online Google Search, 4 IN 1 Graphing.Store and playback of dynamic data stream help to quick analysis and diagnosis. Generate vehicle health reports with one click and share them with your email via W-ifi which helps avoid blind maintenance. CRP123I costs less, in the long run, saving you up to $2000 each year.
- 【Fre-e Lifetime Update + AutoAuth for FCA SGW+ Auto Vin】This scan tool features One-click w-ifi update and fre-e for fixing more bugs; Realtime battery voltage graphing helps to Judge the state of the battery; Auto Vin,facilitate accurate diagnosis and provide useful information.Besides,CRP123I V2.0 support AutoAuth for FCA SGW,For 2017 and later FCA Vehicles with Secure Gateway Module (SGW),with no limitation.
- 【Cover 10000+ Models & 90+ Car Brands】CRP123I V2.0 Elite launch scanner is capable of diagnosing fault codes on more than 10000+ vehicles from 1996 to 2025 and 90+ car makes worldwide. Support almost all OBDII cars such as SUVs, minivans, light-duty trucks, etc. It's an excellent tool for all types of mechanics from novice to pros. NOTICE: Compatibility will vary on vehicles' model and year, pls c-ontact us via Q&A/message before purchase.
- 【Professional 4 Systems Diagnostics】For DIYers addressing typical concerns like engine, transmission, ABS, and SRS, the TOPDON AD500 vehicle scanner provides specialized diagnostic solutions. It effortlessly interprets and eliminates fault codes and scrutinizes data streams, ensuring the prompt detection of issues.
- 【6 Reset Functions】The AD500 car diagnostic tool offers essential features like Oil Reset, Throttle Adaptation, SAS/TPMS/BMS/EPB Reset. Easily reset oil change indicators, fine-tune throttle response, and recalibrate steering angle sensors for optimal vehicle performance and maintenance convenience.
- 【Works Easier with AD500】The AD500 scanner combines a 5” touchscreen with buttons for easier and seamless operation. Elevate your diagnostic experience with DTC Lookup, Diagnostic data record, and printing diagnostic reports via email. Stay up to date with lifetime free upgrades via Wi-Fi, ensuring your tool is always equipped with the latest features.
- 【Fast Diagnostics, Instant Support】With AutoVIN, instantly obtain crucial vehicle details for expedited diagnostic processes. The AD500 code reader not only facilitates data stream recording for later review but also acts as a battery voltage monitor, providing valuable insights into your vehicle's battery health. If you encounter any diagnostic hurdles, share feedback with TOPDON for prompt professional support.
- 【Unlock FCA Secure Gateway】Supports cutting-edge CAN FD protocol, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others.
- 【Designed for Volkswagen(VAG) Cars Diagnostics】The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN)
- 【Basic + Special Advanced Functions for VAG Vehicle】The ANCEL VD500 scan tool for vw can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad(epb service) and throttle position adaption. If you don't know how to do it, please con-tact us in time. Include your car model, year and the function you want to do
- 【Plug and Play, No Complex Connection】The ANCEL VD500 is truly plug-and-play—no complicated networking or batteries required. Simply connect it and use it anywhere in your car, anytime. Fast, easy, and convenient
- 【Full Access, No Hidden Costs】Unlike other detectors that charge extra for features, the ANCEL VD500 is 100% no extra additional charges, with no hidden costs. The full functionality is accessible, and the system upgrade is included, a favorite choice among customers
- 【Wide Compatibility for Volkswagen Cars】The VD500 diagnostic scanner for audi offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API
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