Sending Vehicle Data to Tech Line (Applies to both HDS and i-HDS) – Acura

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Job Aid
 2017 American Honda Motor Co., Inc. – All Rights Reserved BJA 46167-05594 Version 3 (1701) 1 of 3
Applies To: 1996 and Later Models January 2017
Sending Vehicle Data to Tech Line (Applies to both HDS and i-HDS)
When you view data using the HDS or i-HDS, vehicle
history data typically will automatically load into the
laptop PC’s memory. To help troubleshoot the vehicle,
Tech Line may ask you to send them this data.
The HDS and i-HDS use the same screen for this
function, which is described in this job aid. To view the
Tech2Tech® video outlining this procedure, Click here.
Tech Line prefers that service technicians send this
information 30 minutes prior to calling in. This ensures
that the data is available when you call.
To send a vehicle data file, follow these steps:
1. Connect your laptop PC to the Internet. Both
wireless and cable connections are acceptable, but
because of the large file size, choose the fastest
connection available.
2. In the i-HDS software, open the HOME menu and
select the Stored Data Playback option.
3. The Stored Data Selection lists eight different data
choices. You will typically send data to Tech lLine
using the DTCs/Freeze Data for DTC- related data,
or Snapshot or On-board snapshot for vehicle
snapshots.
4. Choosing a data type on this page opens the
Stored Data Browser screen for those files. The
filter options on the left side of this page allow you
to select data files sorted by model, model year,
vehicle system, file creation date, or VIN.
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5. To list all files associated with a specific VIN, click
on the arrow on the left side of the record.
6. Double click on the file you wish to send. This
action opens the file in a new page.
NOTE: For DTC files, if the screen only shows a
pending code, the vehicle did not record any freeze
frame or permanent DTC records. There will be no
data to send to Tech Line.
7. In the data record, click on the Send On Demand
icon.
NOTE: The Send On Demand icon may use a
paper airplane icon instead of the icon shown here.
If needed, hover over the icon and confirm the icon
name is “Send On Demand.”
8. When the Send On Demand pop-up box appears,
enter the Tech Line reference number (provided by
Tech Line) in the Enter an Ro# or DPTS ID field.
If you do not have a Tech Line reference number,
type in your 6-digit dealer number followed by a
zero. After entering the number, click on Send.
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9. After clicking on Send, if the pop-up box
disappears, the transfer is complete. If the pop-up
reads Error Code or File transfer failed, the PC is
not linked to the Internet. To address this issue, see
your dealership’s IT professional.

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