UA2 – Tire Failure may Cause Sudden Air Loss – 2019-2020 Honda Passport & Pilot

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CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 5
Service Bulletin
20-097
March 12, 2021 Version 3
Safety Recall: 2019–20 Passport, 2019–21 Pilot 20” Continental Tire
Supersedes 20-097, dated December 11, 2020. See REVISION SUMMARY.
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2019–20
Passport
ALL
Check the iN VIN status for eligibility.
2019–21
Pilot
ALL
Check the iN VIN status for eligibility.
REVISION SUMMARY
This service bulletin has been extensively changed; American Honda recommends you read this entire bulletin.
Page 2 of 5
WARRANTY CLAIM INFORMATION
NOTES:
• Required photos must be included when submitting your claim, or the claim may be subject to a debit. The photos must be clear; retake any unclear photos before submitting.
• New tires must be purchased through Tire Rack when replacing a tire using this bulletin.
• To submit a warranty claim for dealer-installed tire replacement, select the T3 sublet code in the Sublet Information field and enter the total sublet amount.
• For tire handling reimbursement, select the T4 sublet code in a different Sublet Information field. Then multiply the number of replaced tires by $10.00. Add the total handling amount in the second sublet field.
Inspection Only 2021 Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B3
Inspect the DOT and mold numbers of all four tires. (Photos of DOT and mold numbers of all tires. No tire replacement).
0.2 hr
6TX00
U8Y00
A20097A
42751-CTL-020
Inspection and Tire Replacement, 2021 Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B4
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance one (1) new tire. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.5 hr
6TX00
U8Y00
A20097B
42751-CTL-020
4215B5
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance two (2) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.8 hr
6TX00
U8Y00
A20097C
42751-CTL-020
4215B6
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance three (3) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
1.1 hr
6TX00
U8Y00
A20097D
42751-CTL-020
4215B7
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance four (4) new tires. (Includes inspection and photos of the DOT, mold numbers and location of all tires).
1.4 hr
6TX00
U8Y00
A20097E
42751-CTL-020
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Inspection Only 2019-20 Passport and Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B3
Inspect the DOT and mold numbers of all four tires. (Photos of DOT and mold numbers of all tires. No tire replacement).
0.2 hr
6TX00
UA200
A20097F
42751-CTL-020
Inspection and Tire Replacement, 2019-20 Passport and Pilot
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
4215B4
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance one (1) new tire. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.5 hr
6TX00
UA200
A20097G
42751-CTL-020
4215B5
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance two (2) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
0.8 hr
6TX00
UA200
A20097H
42751-CTL-020
4215B6
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance three (3) new tires. (Includes inspection and photos of the DOT, mold numbers, and location of all tires).
1.1 hr
6TX00
UA200
A20097J
42751-CTL-020
4215B7
Remove the wheel assembly from the vehicle and mount on the machine. Mount and balance four (4) new tires. (Includes inspection and photos of the DOT, mold numbers and location of all tires).
1.4 hr
6TX00
UA200
A20097K
42751-CTL-020
Skill Level: Repair Technician
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END

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March 11, 2021

Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590

Re:

Part 573, Defect Information Report
2019 – 2020 Model Year Honda Passport and Pilot
OE Tire

Dear Mr. Giuseppe:

In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573

Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall expansion of certain 2019 – 2020 model year Honda Passport and Pilot vehicles to address a defect with the original equipment tire.

If you have any questions about this report, please feel free to contact me.

Sincerely,

AMERICAN HONDA MOTOR CO., INC.

Jeff Chang
Senior Manager
Product Regulatory Office

JC:wvt

Defect Information Report

573.6(c)(1)

Name of manufacturer: Honda Manufacturing of Alabama, LLC

Manufacturer’s agent:

Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746

573.6(c)(2)

Identification of potentially affected vehicles:

Description of the basis for the determination of the recall population:

The recall population was determined based on supplier and manufacturing records.

 Description of how the vehicles being recalled differ from similar vehicles not included in the recall:

According to the tire defect notification 21T-001 filed by Continental Tire the Americas, LLC (CTA), a total of 3,093 potentially affected tires with the following tire identification numbers were applied to potentially affected vehicles:

Of the 3,093 potentially affected tires, supplier production records identified only seven tires potentially subject to over-curing. Based on tire identification numbers, shipping records narrowed these seven tires down to five shipping trailers. The vendor responsible for wheel assembly (wheel, tire, and TPMS) maintained records for the tire DOT code during receiving, and separately the TPMS ID number during assembly. These records indicate that the seven over-cured tires received from the supplier were limited to 20 lots of wheel assemblies that were shipped to Honda. Each wheel assembly lot is designated for 72 vehicles, so the overall scope is 1,440 vehicles. Using the TPMS ID numbers, Honda determined that these wheel assemblies were installed on 1,215 Honda Passport and Pilot vehicles, of which 1,093 were U.S. market vehicles. Supplier and vendor records also indicated that only 99 of these wheel assemblies match the suspect DOT tire identification number and mold number, so the tire replacement remedy will be limited to these 99 wheel assemblies.

 Identification of affected component:

573.6(c)(3)

Total number of potentially affected vehicles: 1,093

573.6(c)(4)

Percentage of affected vehicles that contain the defect: 9%

573.6(c)(5)

Defect description:

According to defect notification 21T-001 filed by CTA, certain affected tires have an over-cure condition. Affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation that could lead to a partial or full tread/belt loss. These conditions increase the risk of a crash or injury. The tires may exhibit visible localized tread wear that may manifest as excessive vibration and/or bulging in the tread area, which could serve as a possible warning to owners.

573.6(c)(6)

Chronology:

November 13, 2020

Based on tire defect notification 20T-018, Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall (NHTSA ID no. 20V-725).

February 15, 2021

The supplier submitted tire defect notification 21T-001 and notified Honda of additional suspect tires.

March 4, 2021

Honda determined that a defect related to motor vehicle safety existed and decided to expand the safety recall to include additional vehicles.

As of February 24, 2021, Honda has not received any warranty claims, field reports, nor reports of injuries or crashes related to this issue.

573.6(c)(8)(i)

Program for remedying the defect:

Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will inspect all four tires and replace tires with the affected DOT tire identification number and mold number for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.

573.6(c)(8)(ii)

The estimated date to start notification to dealers: March 12, 2021

The estimated date to start notifications to owners: April 19, 2021

573.6(c)(10)

Representative copies of all notices, bulletins and other communications:

A copy of the dealer service bulletin, the final customer notification letter, and other dealer communications will be submitted to your office as soon as possible.

A draft of the owner notification letter will be submitted to your office as soon as possible.

573.6(c)(11)

Manufacturer’s campaign number: UA2

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For more information:
[email protected]
For Immediate Release
Statement by American Honda Regarding Tire Recall:
2019-2020 Honda Passport and Honda Pilot
• 1,093 vehicles are affected in the United States
• Vehicles will be inspected, and if a recalled tire is found, the tire will be
replaced for free
• No reported crashes or injuries related to this issue
TORRANCE, Calif. – March 18, 2021 – American Honda will voluntarily recall 1,093
Honda Passport and Pilot vehicles from the 2019-2020 model years in the United States
to inspect each vehicle’s tires to determine if it has been recalled by the manufacturer,
and if a recalled tire is found, replace it for free. No related crashes or injuries have
been reported in relation to this issue.
A total of seven tires were manufactured using an incorrect rubber curing
process, supplied to Honda and subsequently installed on certain 2019-2020 Honda
Passports and Pilots. The sidewalls on the affected tires may rupture unexpectedly,
resulting in reduced tire pressure or a belt edge separation, which could lead to
tread/belt loss. Either condition increases the risk of a crash or injury. Based on Honda
production records, 1,093 vehicles that potentially received one or more defective tires
must be inspected by an authorized Honda dealer to complete the recall on each
vehicle.
Honda is announcing this recall to encourage each owner of an affected vehicle
to take it to an authorized dealer as soon as they receive notification of this recall from
Honda. Mailed notification to owners will begin in late-April. 2021. Owners can also
determine if their specific vehicles are included in the recall by visiting
www.recalls.honda.com or by calling (888) 234-2138.
# # #

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NHTSA Recall Number: 21V-165
Honda Campaign Number: UA2
Service Bulletin Number: 20-097
April 2021
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which
relates to motor vehicle safety exists in certain 2019 – 2020 model year Passport and Pilot vehicles equipped with Continental
CrossContact LX Sport 245/50R20 102 H tires.
Why my vehicle is under recall: The tires may have been over cured and, as a result, may develop a break in the sidewall
causing a sudden loss of air or the tread may separate from the tire that could lead to
tread/belt loss. These conditions increase the risk of a crash or injury. The tires may show
tread wear that manifests as excessive vibration while driving and/or bulging in the tread
area, which can be considered a possible warning.
What Honda will do: Your Honda dealer will inspect all four tires and, if necessary, replace the tire(s) for FREE.
Honda estimates that the inspection process will take approximately 15 minutes. If the
tire(s) need replacement, the repair will take approximately 1 hour and 30 minutes to
complete. However, your dealer can provide you with a better estimate of the overall time
for this service visit, as it may be necessary to make your vehicle available for a longer
period of time.
What we need you to do:
• Check recall information for your vehicle by accessing the Honda Recall Lookup tool
at www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
• If you have questions or concerns, we encourage you to:
o call American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
o contact your local Honda automobile dealer; or
o email or chat by going to www.owners.honda.com/help/customer-relations; or
o visit Twitter @HondaCustSvc; or
o visit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please
contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions
on how to request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information
Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee
within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a
reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to
the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590.
Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
https://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
Please call any authorized Honda dealer and schedule an appointment to have your
vehicle repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and
passengers of this important information.
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Dear FIRSTNAME LASTNAME,
Número de campaña de seguridad NHTSA: 21V-165
Número de campaña de Honda: UA2
Número de boletín de servicio: 20-097
Abril 2021
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras
(National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado
con la seguridad del vehículo en algunos vehículos modelo Passport y Pilot año modelo 2019 – 2020 equipados con neumáticos Continental
CrossContact LX Sport 245/50R20 102 H.
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
Los neumáticos pudieron haberse sobrecurado y, como resultado, pueden desarrollar una ruptura en
la pared lateral ocasionando una pérdida de aire súbita u ocasionar que la banda de rodamiento se
pueda separar del neumático lo cual podría conllevar a una pérdida de la correa/banda de
rodamiento. Estas condiciones aumentan el riesgo de un choque o lesión. Los neumáticos pueden
mostrar desgaste de la banda de rodamiento que se manifiesta como vibración en exceso mientras
conduce y/o una apariencia hinchada en el área de la banda de rodamiento, lo cual puede ser
considerado como una advertencia posible.
¿Qué hará Honda?” Su concesionario Honda inspeccionará los cuatro neumáticos y, si es necesario, reemplazará el
neumático(s) de forma GRATUITA. Honda estima que el proceso de inspección tomará
aproximadamente 15 minutos. Si el(los) neumático(s) necesita(n) reemplazo, la reparación tomará
aproximadamente 1 hora y 30 minutos para completarse. No obstante, su concesionario le puede
ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario
que su vehículo esté disponible por un periodo más largo.
¿Qué necesitamos que usted haga?:
• Verifique la información de la campaña de seguridad de su vehículo ingresando en la
herramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su
Número de identificación del vehículo (VIN).
• Si usted tiene preguntas o inquietudes, le recomendamos que:
o llame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-
2138 de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de
www.owners.honda.com/help/customer-relations; o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por
favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y
para las instrucciones sobre cómo solicitar el reembolso.
Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta
de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié
una copia de esta notificación a su arrendatario en un lapso de diez días.
Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un
período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede
enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590.
Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236
(TTY 1-800-424-9153), o visitar la página https://www.safercar.gov.
Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por favor tenga por
seguro que su seguridad es nuestra primera preocupación.
CAMPAÑA DE SEGURIDAD IMPORTANTE
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para
la reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los
conductores y pasajeros sobre esta información importante.
Atentamente,
American Honda Motor Co., Inc.
DIVISIÓN AUTOMOTRIZ
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Estimado FIRSTNAME LASTNAME,

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Next Unread Message View Message
DATE: March 12, 2021
TO: All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: EXPANSION-Stop Sale/Safety Recall: 2019-2020 Passport, Pilot Continental Tires
On October 27, 2020, Continental Tire the Americas, LLC (CTA) formally notified NHTSA of a safety recall
related to certain improperly manufactured tires that may cause the sidewalls to crack, burst or lose
tread while driving, increasing the risk of a crash. As previously communicated, American Honda
notified NHTSA of a stop sale and safety recall on November 20, 2020 for 214 model year 2021 Pilot vehicles
that were potentially affected by this defect.
Upon further investigation, on February 15, 2021 CTA notified NHTSA of additional tires affected by this
same defect. On March 11, 2021, American Honda notified NHTSA of an expansion to this recall for 1,093
model year 2019-2020 Passport and 2019-2020 Pilot vehicles. Refer to your eResponsibility report or do an iN
VIN status inquiry to determine which vehicles in your inventory are affected by this range.
Please note that American Honda is only recalling vehicles that potentially were built with possibly
one or more of these affected tires. CTA is handling the replacement of any affermarket tires with this
defect separately and directly with dealers. Click here for information from CTA related to the handling
of affermarket tires, including the identification of customers and the submission of claims regarding
these parts.
Failure to repair a recalled vehicle as necessary prior to sale may subject your dealership to claims or
lawsuits.
BACKGROUND
Affected vehicles may be equipped with one or more tires that were cured for a time beyond the
specification limits. Over cured tires may develop a break in the sidewall resulting in sudden air loss or
a belt edge separation, which could lead to a tread/belt loss. Either condition can cause a loss of
vehicle control, increasing the risk of a crash or injury.
REPAIR
Tires will require an inspection and photograph claim submission to verify that they are affected, and
will be replaced as necessary.
PARTS
New replacement tires will be made available through your authorized Honda Tire Center (TireRack
Wholesale Solutions: 877-327-8473). American Honda expects only a small quantity of tires will be
affected by this recall.
Sent on 03 12 2021 Expires on 04 30 2021
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject EXPANSION-Stop Sale/Safety Recall: 2019-2020 Passport, Pilot Continental Tires
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service bulletin 20-097, Safety Recall: 2019-20 Passport, 2019-21 Pilot 20” Continental Tire has been revised
and will be posted to the Service Information System (SIS) as of March 12, 2021. It includes parts,
inspection, repair, and warranty information related to this recall.
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by end of April 2021.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2

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