Job Aid
October 2020
Version 2
Using V-SMART for NADI Recalls
Supersedes Version 1, dated October 2020, to revise the information highlighted in yellow.
Disclaimer: V-SMART is a tool designed to help validate and document that certain repairs are properly done in Honda
vehicles for warranty claim purposes. Using V-SMART does not relieve the technician or the dealership from liability or responsibility for the actual repair. See the applicable service bulletins and the service information for detailed instructions on how to do the repair.
AFFECTED VEHICLES
| Year | Model | Trim Level |
| 1998-2000 | Accord | ALL |
| 1996-2000 | Civic | ALL |
| 1997-2001 | CR-V | ALL |
| 1997-1998 | EV Plus | ALL |
| 1998-2001 | Odyssey | ALL |
REVISION SUMMARY
Under USING V-SMART, Affected Inflator Process, images in steps 17 and 18 were revised.
INTRODUCTION
V-SMART (P/N CDW5001003PK) is a required special tool for documenting the inspection and, if needed, replacement of certain frontal airbag inflators, including Takata NADI inflators used for driver frontal airbags, on recalled Honda vehicles. Use of this tool helps technicians and their supervisors ensure that a front airbag inflator replacement is properly completed and thereby facilitates the proper deployment of an airbag in the event of a collision.
V-SMART basically is a smartphone loaded with special software that will guide you through the inflator inspection process. If the inflator meets the criteria for replacement, V-SMART will instruct you to document installation of the new inflator by taking four photos of the repair. Then, you will be asked to have your supervisor validate the installation. Finally, the four photos are submitted to American Honda for review.
If you determine the inflator does not need to be replaced based on the results of your inspection, V-SMART will instruct you to take one photo to document the reason replacement is unnecessary. Your supervisor will then need to validate the inspection results. Lastly, the photo is submitted to American Honda for review.
NOTE
This job aid only supports these service bulletins:
- 20-073, Safety Recall: Driver’s Frontal Airbag Recall (NADI-Factory Installed)
- 20-074, Safety Recall: Driver’s Frontal Airbag Recall (NADI-Service Part)
The use of V-SMART for the above bulletins is different from other airbag inflator safety recalls. Make sure you thoroughly review this job aid and carefully follow all instructions.
DEALER INFORMATION
Using and completing the instructions on the V-SMART tool with the NADI driver inflator recall will be mandatory for warranty claims starting October 1, 2020. Every driver’s airbag inflator warranty repair must have submitted photos from this tool to authorize the warranty claim.
ADDITIONAL V-SMART INFORMATION
For tool warranty, information, and setup instructions, see the job aid Using V-SMART.
USING V-SMART
NOTE
If you determined the inflator or the airbag assembly is a counterfeit, refer to the note in the service bulletin regarding counterfeit airbags, and contact your DPSM. Do not proceed with V-SMART until you receive a reply from your DPSM.
Affected Inflator Process
- Turn on the V-SMART tool.
- Select the V-SMART icon on the home screen, then select Log In.
- Log in to the tool using your iN credentials, then select Let’s get started.
NOTES
- If the login information is incorrect, you will see this screen. Make sure you are using your iN username and password.
- If you see this message, a DPTS number is not assigned to this login and cannot be used. Make sure you are using your iN username and password, select Continue, and try again. See your iN administrator if you continue to experience login problems.
- Select the Driver Inflator campaign.
- Enter the Repair Order #.
NOTE
The Repair Order # must be entered, and it must be 10 digits or less. If you leave this field blank or if more than 10 digits are entered, you will see these screens.
- Locate the VIN bar code on the driver’s doorjamb, then select Got it.
- Scan the VIN bar code using the V-SMART camera.
If the barcode is missing or damaged, you can also enter the VIN manually by selecting Or enter VIN here. A keyboard will appear, and you can type the VIN. Uppercase is not required when entering the VIN.
This screen will appear when V-SMART accepts the VIN.
If V-SMART does not recognize a VIN, one of these errors will pop up:
- This model was not found in the affected vehicle’s database.
- This year was not found in the affected vehicle’s database: This means the service bulletin does not apply to this model year.
Select Okay to close the error. Then, select Scanner Off to reactivate the scanner, check the VIN, and try again. If you continue to see the errors above, do a VIN status inquiry to make sure the service bulletin applies to this vehicle.
- Input field cannot be empty: This means no VIN was typed in.
- Please make sure VIN is 17 characters long: This means the VIN is not valid or if there are missing characters.
Select Okay to close the error. Then, select Scanner Off to reactivate the scanner and try again.
- Following the inspection procedure outlined in the bulletin, determine the type of cover installed or if there is no cover.
- Make the applicable selection. Select Back if the selection was made in error, or Confirm to continue.
If you see a plastic cover, remove it and throw it away. Then, select Okay to continue, and go to the next step.
- If the Type 3 cover is selected, you will need to take a photo for documentation. Go to Unaffected Inflator Process on page 23. Select Back if a selection was made in error, or Confirm to continue.
- Identify the type of label on the inflator.
- If you select a green, blue, or red (and white) label, you will be prompted to continue the inspection. Select Back if a selection was made in error, or Confirm to continue. Go to the next step.
- If you identified a label other than the green, blue, or red (and white), you will need to take a photo for documentation. Go to Unaffected Inflator Process on page 23. Select Back if a selection was made in error, or Confirm to continue.
- If a counterfeit inflator or airbag assembly is identified, you will need to take a photo for documentation. Go to Unaffected Inflator Process on page 23. Select Back if this selection was made in error, or Confirm to continue.
- Locate the airbag serial number label with M/D Select Got It when you are ready.
- If the last two digits of the M/D number are 95, 96, 97, 98, or 99, select the correct M/D number listed.
- If the last two digits of the M/D number are not 95, 96, 97, 98, or 99, select Other Date. Go to Unaffected Inflator Process on page 23.
- If the label is missing or unreadable, select No Label Found.
Select Back if a selection was made in error, or Confirm to continue with the selected label.
- If the inspection determines the inflator must be replaced, locate the part number on the replacement airbag inflator box. Then, select Got It.
- Scan the part number using the V-SMART camera.
You can also enter the part number manually by selecting Or enter Part Number here. A keyboard will appear and you can enter the part number. Uppercase is not required to enter the part number correctly.
This screen will appear when V-SMART accepts the part number.
If V-SMART does not recognize a part number, one of these errors will pop up:
- Invalid part number for this vehicle: This means the entered part number is not correct for the entered VIN.
- Part number cannot be the Vehicle Identification Number: This means the VIN was entered instead of the part number.
Select Okay to close the error. Then, select Scanner Off to reactivate the scanner, and try again.
- Locate the airbag inflator serial number on the replacement airbag inflator kit box. Then, select Got It.
- Scan the serial number using the V-SMART camera.
You can also enter the serial number manually by selecting Or enter Serial Number here. A keyboard will appear and you can enter the serial number.
This screen will appear when V-SMART accepts the serial number.
Make sure you enter the serial number correctly. If V-SMART does not recognize a serial number, one of these errors will pop up:
- Serial number cannot be the Vehicle Identification Number: This means the VIN was entered instead of the serial number.
- Serial number cannot be a Part Number: This means the part number was entered instead of the serial number.
Select Okay to close the error. Then select Scanner Off to reactivate the scanner, and try again.
- Replace the inflator following the instructions in the service bulletin. Then, V-SMART will guide you through the process of taking four photos to document the repair. For the first photo, V-SMART will direct you to take a photo of the airbag serial number label. Select Continue to begin.
V-SMART will display an example of how to line up the label to take the documentation photo. Select the Camera icon to take the photo.
If you selected No Label Found in step 10, V-SMART will bypass the first photo and this screen will appear. Select Continue to proceed.
- For the second photo, V-SMART will direct you to take a photo looking straight down at the airbag assembly with the inflator centered in the frame and the four inspection notches clearly visible. Select Continue to proceed.
V-SMART will display an example of how to line up the inflator to take the documentation photo. Select the Camera icon to take the photo.
- For the third photo, V-SMART will direct you to take a photo from angle 1. This view is looking from the bottom of the inflator at an angle, with a clear view of the mating surfaces between silver plate A, black plate B, and the airbag assembly. Select Continue to proceed.
V-SMART will show you an example of how to line up the inflator to take the documentation photo. Select the Camera icon to take the photo.
- For the fourth photo, V-SMART will direct you to take a photo from angle 2. This view is looking from the top of the inflator at an angle with a clear view of the mating surfaces between silver plate A, black plate B, and the airbag assembly. Select Continue to proceed.
V-SMART will display an example of how to line up the label to take the documentation photo. Select the Camera icon to take the photo.
- V-SMART will ask you to confirm all four photos meet the described criteria. Select No to take the photos again, or Yes to continue.
- V-SMART will ask for supervisor inspection and validation of the repair. Your supervisor must visually validate the inflator installation and enter his or her information. Select Ok to continue or Cancel to correct the installation and take the photos again.
- Make sure you have a good WiFi connection, then select Send to send your data to American Honda’s Warranty department for review.
- Make sure you see Upload Complete before completing the repair. This confirms the data was sent. If the data is not sent correctly, your warranty claim may not be authorized.
- Once the data has been sent, V-SMART will automatically start again and will be ready for the next user.
Unaffected Inflator Process
During the inspection process, V-SMART will direct you to take a documentation photo when an unaffected inflator is identified. This section will describe each scenario in detail.
- Go to the identified unaffected inflator instruction below.
- If a Type 3 cover is identified: V-SMART will direct you to take a photo looking straight down at the airbag assembly, with the cover clearly visible. Select Continue to move on to the photo for documentation.
V-SMART will show an example of how to line up the cover to take the documentation photo. Select the Camera icon to take the photo.
- If an unaffected inflator is identified: V-SMART will direct you to take a photo looking straight down at the airbag assembly with the cover clearly visible. Select Continue to move on to the photo for documentation.
V-SMART will show an example of how to line up the inflator to take the documentation photo. Select the Camera icon to take the photo.
- If a counterfeit airbag assembly is identified: V-SMART will direct you to take a photo looking straight down at the airbag assembly so the inflator is clearly visible. Select Continue to move on to the photo for documentation.
V-SMART will show an example of how to line up the airbag assembly to take the documentation photo. Select the Camera icon to take the photo.
- If an unaffected M/D number is identified: V-SMART will direct you to take a photo of the airbag serial number label so it is clearly visible. Select Continue to move on to the photo for documentation.
V-SMART will show an example of how to line up the label for the documentation photo. Select the Camera icon to take the photo.
- For all scenarios, V-SMART will ask for supervisor inspection. Your supervisor must visually validate the inflator is unaffected and enter his or her information. Select Ok to continue or Cancel to correct the installation and take the photos again.
- Make sure you have a good WiFi connection, then select Send to send your data to the American Honda Warranty department for review.
- Make sure you see Upload Complete before completing the repair. This confirms that the data was sent. If the data is not sent correctly, your warranty claim may not be authorized.
END
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