Safety Recall P9D: 2002-2006 Honda CR-V Driver’s Power Window Switch

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December 15, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: NHTSA Recall No. 20V-768
Part 573, Amended Defect Information Report
2002-2006 Model Year Honda CR-V
Power Window Master Switch
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed amended Defect Information Report regarding NHTSA recall number 20V-768 originally submitted on December 10, 2020. Updated recall population information was received and the amendment adds three model year 2006 Honda CR-V vehicles to the affected vehicle population.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
JC:wvt
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Amended Defect Information Report
573.6(c)(2)
Identification of potentially affected vehicles:
Initial Report
Amended Report (updates in bold)
573.6(c)(3)
Total number of potentially affected vehicles: 268,652 (original population)
+ 3 (population expansion)
268,655 (amended population)
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda CR-V
2002
02/19/2002 to 09/26/2002
16,005
Honda CR-V
2003
09/30/2002 to 09/04/2003
70,550
Honda CR-V
2004
09/05/2003 to 09/09/2004
68,391
Honda CR-V
2005
09/07/2004 to 09/02/2005
57,440
Honda CR-V
2006
09/02/2005 to 07/28/2006
56,266
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda CR-V
2002
02/19/2002 to 09/26/2002
16,005
Honda CR-V
2003
09/30/2002 to 09/04/2003
70,550
Honda CR-V
2004
09/05/2003 to 09/09/2004
68,391
Honda CR-V
2005
09/07/2004 to 09/02/2005
57,440
Honda CR-V
2006
09/02/2005 to 07/28/2006
56,269

 
December 10, 2020
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Re: Part 573, Defect Information Report
2002-2006 Honda CR-V
Power Window Master Switch
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of certain 2002-2006 model year Honda CR-V vehicles to address a defect with the power window master switch.
If you have any questions about this report, please feel free to contact me.
Sincerely,
AMERICAN HONDA MOTOR CO., INC.
Jeff Chang
Senior Manager
Product Regulatory Office
JC:wt
American Honda Motor Co., Inc.
1919 Torrance Boulevard
Torrance, CA 90501-2746
Phone (310) 783-2000
Defect Information Report
573.6(c)(1)
Name of manufacturer: Honda of the UK Manufacturing Ltd. (HUM)
Manufacturer’s agent: Jeff Chang
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
573.6(c)(2)
Identification of potentially affected vehicles:
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The manufacturing range reflects all possible vehicles that could potentially experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
Similar vehicles built at manufacturing factories other than HUM had power window master switches installed from a different supplier, whose switches are not susceptible to moisture entry.
Identification of affected component:
Component: Kit, Sw Assy , P/W Master
Part No.:
06357-S9A-509
Country of Origin: Japan
Manufacturer: Nidec Mobility Corporation
573.6(c)(3)
Total number of potentially affected vehicles: 268,652
573.6(c)(4)
Percentage of affected vehicles that contain the defect: 100%
Make/Model
Model Year
Dates of Manufacture
Number of Vehicles
Honda CR-V
2002
02/19/2002 to 09/26/2002
16,005
Honda CR-V
2003
09/30/2002 to 09/04/2003
70,550
Honda CR-V
2004
09/05/2003 to 09/09/2004
68,391
Honda CR-V
2005
09/07/2004 to 09/02/2005
57,440
Honda CR-V
2006
09/02/2005 to 07/28/2006
56,266
573.6(c)(5)
Defect description:
The recall remedy for NHTSA recall ID number 12V-486 of applying butyl tape to seal the power window master switch (PWMS) from moisture was insufficient. The butyl tape could separate from the PWMS if improperly applied. Under certain conditions, moisture may enter through an open driver’s window and reach the PWMS on the door. Over time, exposure to moisture can cause electrical resistance in the switch, which ultimately can cause the switch to overheat and melt, damaging the switch and potentially damaging an associated wire harness. Additionally, if a switch melts, it could produce smoke and increase the risk of a fire.
573.6(c)(6)
Chronology:
October 4, 2012
Honda submitted a defect information report for NHTSA recall ID number 12V-486.
May 2013 to December 2016
Honda launched an investigation after receiving reports of thermal events involving vehicles remedied under 12V-486. In these cases, it was determined the servicing dealer performed an improper recall repair or the customer accidently spilled liquid near the PWMS.
February 2017 to October 2017
Honda analyzed data from each of its global regions and learned that the thermal event occurrence rate was higher after the recall remedy was performed than before.
February 2018
The investigation was relaunched and failed parts were collected from the field for analysis.
September 2020
Re-creation tests confirmed improper butyl tape application during the recall repair could separate from the PWMS, exposing the PWMS to moisture entry.
December 3, 2020
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of November 24, 2020, Honda has received 104 warranty claims (16 involving fire), 13 field reports (seven involving fire), and 87 reports of thermal events related to this issue.
573.6(c)(8)(i)
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to take their vehicle to an authorized Honda dealer. The dealer will replace the PWMS with a redesigned unit that is not susceptible to moisture entry. The dealer also will inspect the associated wire harness for damage and replace if necessary. The inspection and repairs will be performed for free. Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA.
573.6(c)(8)(ii)
The estimated date to start notification to dealers: December 11, 2020
The estimated date to start notifications to owners: January 18, 2021
573.6(c)(10)
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter, and other dealer communications will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
573.6(c)(11)
Manufacturer’s campaign number: P9D

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NHTSA Recall Number: 20V-768
Honda Campaign Number: P9D
Service Bulletin Number: 20-122
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
January 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Honda has decided that a defect which relates to motor vehicle safety exists in certain 2002 – 2006 CR-V vehicles.
Why my vehicle is under recall: Under certain conditions, moisture may enter the driver side power window master switch, causing the switch to fail or melt, and possibly damage the associated wire harness. If the switch fails, it could overheat and smoke, increasing the risk of a fire.
What Honda will do: Your Honda dealer will replace the power window master switch and inspect the wiring harness for damage, replacing it if necessary, for FREE. Honda estimates that the repair will take approximately 1 hour to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time.
What we need you to do:
•Check recall information for your vehicle by accessing the Honda Recall Lookup toolat www.recalls.honda.com and entering your Vehicle Identification Number (VIN).
•If you have questions or concerns, we encourage you to:
ocall American Honda’s Customer Support & Campaign Center at 1-888-234-2138Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time; or
ocontact your local Honda automobile dealer; or
oemail or chat by going to www.owners.honda.com/help/customer-relations; or
ovisit Twitter @HondaCustSvc; or
ovisit www.recalls.honda.com to use “Ask Dave”, our 24/7 virtual agent.
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact American Honda’s Customer Support & Campaign Center at 1-888-234-2138 to determine potential eligibility and for instructions on how to request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed prepaid Information Change Card as soon as possible. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NHTSA toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to https://www.safercar.gov.
We sincerely apologize for any inconvenience this recall may cause, but please be assured that your safety is our first concern.
Sincerely,
American Honda Motor Co., Inc.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Please call any authorized Honda dealer and schedule an appointment to have your vehicle repaired for FREE.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
Número de campaña de seguridad NHTSA: 20V-768
Número de campaña de Honda: P9D
Número de boletín de servicio: 20-122
DIVISIÓN AUTOMOTRIZ
American Honda Motor Co., Inc.
1919 Torrance Blvd., P.O. Box 2215
Torrance, CA 90509-9870
Enero del 2021
Estimado FIRSTNAME LASTNAME,
Esta notificación ha sido enviada a usted de acuerdo con el decreto de la oficina de Administración Nacional de Seguridad del Tráfico en las Carreteras (National Highway Traffic Safety Administration o NHTSA por sus siglas en inglés). Honda ha determinado que existe un defecto el cual está relacionado con la seguridad del vehículo en algunos vehículos CR-V 2002 – 2006.
¿Por qué mi vehículo está bajo esta campaña de seguridad?:
Bajo ciertas condiciones, la humedad puede ingresar en el interruptor maestro de la ventana eléctrica del lado del conductor, ocasionando que el interruptor falle o se derrita y posiblemente dañando el arnés de cables correspondiente. Si el interruptor falla, éste pudiera sobrecalentarse y emitir humo, aumentado el riesgo de un fuego.
¿Qué hará Honda?” Su concesionario Honda reemplazará el interruptor maestro de la ventana eléctrica e inspeccionará el arnés de cables en caso de daño, reemplazando este si es necesario, de forma GRATUITA. Honda estima que la reparación tomará aproximadamente 1 hora para completar. No obstante, su concesionario le puede ofrecer un mejor estimado del tiempo total de esta visita de servicio, ya que pudiera ser necesario que su vehículo esté disponible por un periodo más largo.
¿Qué necesitamos que usted haga?:
•Verifique la información de la campaña de seguridad de su vehículo ingresando en laherramienta Honda Recall Lookup en www.recalls.honda.com e ingresando su Número deidentificación del vehículo (VIN).
•Si usted tiene preguntas o inquietudes, le recomendamos que:
ollame al Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138de lunes a viernes, 6:00 a.m. a 5:00 p.m., hora del Pacífico; o
o comuníquese con su concesionario de automóviles Honda local; o
o envíe un correo electrónico o chat por medio de www.owners.honda.com/help/customer-relations; o
o visite Twitter @HondaCustSvc; o
o visite www.recalls.honda.com.
Si usted ha pagado por realizar las reparaciones de la campaña de seguridad específica en su vehículo, usted puede ser elegible para el reembolso, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138 para determinar la elegibilidad potencial y para las instrucciones sobre cómo solicitar el reembolso. Si ya no es el propietario de este vehículo o si alguna información no está correcta, por favor complete, firme y devuelva lo más pronto posible la Tarjeta de Cambio de Información anexa, con el porte pagado. Si usted es el arrendador de este vehículo, las regulaciones federales requieren que usted envié una copia de esta notificación a su arrendatario en un lapso de diez días. Si usted cree que American Honda o el concesionario ha fallado o no le es posible reparar el defecto en su vehículo, sin cobro alguno y dentro de un período de tiempo razonable (60 días desde la fecha en que usted contactó por primera vez el concesionario para la cita de la reparación), usted puede enviar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternativamente, usted también puede comunicarse con el número de llamada sin costo (Toll-free) Vehicle Safety Hotline de NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar la página https://www.safercar.gov. Sinceramente le pedimos disculpas por cualquier inconveniente que pueda haberle causado esta campaña de seguridad, pero por favor tenga por seguro que su seguridad es nuestra primera preocupación. Atentamente, American Honda Motor Co., Inc.
CAMPAÑA DE SEGURIDAD IMPORTANTE
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Por favor llame a cualquier concesionario autorizado Honda y programe una cita para la reparación de su vehículo de forma GRATUITA.
Si usted no es el único conductor de este vehículo, por favor informe a todos los conductores y pasajeros sobre esta información importante.

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Next Unread Message View Message
On December 10, 2020, American Honda notified NHTSA of a stop sale and safety recall for certain
2002-2006 CR-V vehicles for improperly manufactured or previously repaired (under service bulletin
12-067) driver’s power window master switches which may allow liquid to enter the door panel,
potentially causing a short and increasing the risk of fire.
To ensure proper repairs, American Honda stopped the sales of all pre counter-measured 2002-2006
CR-V Driver’s Power Window Master Switch (PWMS) Seal Kits. Effective immediately all dealers that have
inventory of the below part are asked to stop installing and return parts back to American Honda.
Stop Sale and Return Request Affected Part Number:
35752-S9A-305
Return Request:
You must return all 2002-2006 CR-V Driver’s PWMS Seal Kits (PN 35752-S9A-305) in your inventory.
No Shipment Lis􀆟ng or Invoice is required for this return. These returns will not be charged against your
SRA credit.
Return iN OAR Procedure
1. Complete the iN OAR procedures.
2. Use Reason Code “R” with eleven zeros for the Shipper Number.
3. Use Item Number “9999.”
4. Enter “CR-V PWMS Seal Kit Return” in the Remarks Section.
5. When approved, Print “Authorization Return document and labels” from the iN. Please return
parts as normal with the “Return Authorization attached.”
6. Return the 2002-2006 CR-V Driver’s PWMS Seal Kits (PN 35752-S9A-305 on your returning DSO Truck
or normal method of return.
Order adjustment requests (OARs) must be submitted by January 15th, 2021.
Thank you,
American Honda Motor Co., Inc.
CH/ms
Sent on 12 11 2020 Expires on 12 29 2020
From Parts Operations, Campaign Group
Subject Part Stop Sale/ Return Request 2002-2006 CR-V Driver’s PWMS Seal Kits
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 1

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Next Unread Message View Message
DATE: December 11, 2020
TO: All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re: Stop Sale/Safety Recall: 2002-2006 CR-V Driver’s Power Window Master Switch
On December 10, 2020, American Honda notified NHTSA of a stop sale and safety recall for certain
2002-2006 CR-V vehicles for improperly manufactured or previously repaired (under service bulle􀆟n
12-067) driver’s power window master switches which may allow liquid to enter the door panel,
potentially causing a short and increasing the risk of fire. Refer to your eResponsibility report or do an iN
VIN status inquiry to determine which units in your inventory are affected.
Failure to repair a vehicle as necessary prior to sale may subject your dealership to claims or lawsuits.
BACKGROUND
Under certain conditions, spilled liquid or water entering the driver’s window may reach the power
window master switch on the door panel. If this occurs, the switch’s printed circuit board (PCB) could be
damaged causing the switch to fail. In rare cases, the damaged PCB may short circuit and overheat the
switch connector, potentially melting it and increasing the risk of a fire.
REPAIR
Replace the driver’s power window master switch and inspect the driver’s door wire harness connector
per the new instructions provided in service bulletin 20-122.
PARTS
Parts are available through normal ordering.
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service bulletin 20-122, Safety Recall: 2002-06 CR-V Driver’s Power Window Switch , has been posted to the
Service Information System (SIS) as of December 11, 2020. It includes parts, repair, and warranty
information related to this campaign.
Please note that service bulletin 12-067, Safety Recall: 2002–06 CR-V Driver’s Power Window Switch Does Not
Work or Works Intermitiently will be expired and superseded by 20-122.
CUSTOMER NOTIFICATION
American Honda expects to begin customer notification by end of January 2021.
Sent on 12 11 2020 Expires on 02 26 2021
From Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject Stop Sale/Safety Recall: 2002-2006 CR-V Driver’s Power Window Master Switch
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 1 of 2
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
INTERACTIVE NETWORK
American Honda Motor Co., Inc. Page 2 of 2

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WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
7441C8
REPAIR PROCEDURE A
Replace the power window master switch.
0.4 hr
6WW00
P9D00
A20122A
35750-S9A-C05ZA
7441D0
REPAIR PROCEDURE B
Replace the power window master switch and switch harness.
0.8 hr
6WW00
P9D00
A20122B
35750-S9A-C05ZA
Skill Level: Repair Technician

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Page 1 of 1
Service Bulletin 12-067
December 11, 2020 Version 8
Safety Recall: 2002–06 CR-V Driver’s PowerWindow Switch Does Not Work orWorks Intermittently
This bulletin is replaced by S/B 20-122, Safety Recall: 2002–06 CR-V Driver’s Power Window Switch.
If you did the repair in service bulletin 12-067 on or before December 11, 2020 (RO date), use the information provided below.
WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
7440A7
REPAIR PROCEDURE A
Inspect and test the power window master switch, and apply butyl tape and plastic sheet to the original switch.
0.7
5WN00
S6100
12-067A
35750-S9A-C05ZA
7441C9
REPAIR PROCEDURE B
Inspect, test, and replace the power window master switch, do not apply butyl tape and plastic sheet.
0.6
5WN00
S6100
12-067B
35750-S9A-C05ZA
7441D0
REPAIR PROCEDURE C
Inspect and replace the power windowmaster switch and switch harness.
0.8
5WN00
S6100
12-067C
35750-S9A-C05ZA
Skill Level: Repair Technician
© 2020 American Honda Motor Co., Inc. – All Rights Reserved
CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer.

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