Noncompliance Recall: 2019 Honda CR-V Owner’s Guide Passenger Airbag Information Update

September 26, 2019 NHTSA CAMPAIGN NUMBER: 19V694000

Incorrect Airbag Information In Manual/FMVSS 208

If the front passenger does not correctly understand how the airbag functions, they may be at an increased risk of personal injury in the event of a crash.

 

NHTSA Campaign Number: 19V694

Manufacturer Honda (American Honda Motor Co.)

Components EQUIPMENT

Potential Number of Units Affected 336,468

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2019 CR-V vehicles. The owner’s manual provides incorrectly describes when the “Passenger Airbag Off” indicator should illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”

 

Remedy

Honda will notify owners and provide a sticker with the correct information to be added to the owner’s manual, free of charge. The recall is expected to begin November 15, 2019. Owner’s may contact Honda customer service at 1-888-234-2138. Honda’s number for this recall is X6G.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236.

 

Check if your Honda has a Recall


AFFECTED VEHICLES

Year Model Trim VIN Range
2019 CR-V ALL Check the iN VIN status for eligibility

 

BACKGROUND

The noncompliance recall is for incorrect information in the Passenger Airbag Off Indicator section of the owner’s guide. Honda has determined that this noncompliance with the Federal Motor Vehicle Safety Standards exists on page 11 of the owner’s guide.

The product update is for missing information in the SAFETY INFORMATION section of the owner’s guide. The IMPORTANT HANDLING INFORMATION section is missing from the SAFETY INFORMATION section on page 3 of the owner’s guide.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Failure to update the owner’s guides subject to these campaigns may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this noncompliance recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Apply the update stickers to the affected pages in the owner’s guide.

 

PARTS INFORMATION

Part Name Part Number Quantity
Passenger Airbag Off Sticker 00X31-TLA-1000 1 (includes 50 stickers)
Important Handling Information Sticker 00X31-TLA-5000 1 (includes 50 stickers)

NOTE

Stickers were sent to your dealership’s service manager. Additional stickers can be ordered through normal parts ordering.

 

TOOLS REQUIRED

Part Name Quantity
Clipboard, commercially available (minimum letter size) 1

 

PROCEDURE

NOTES

  • Wash and dry your hands thoroughly before starting this procedure.
  • You can watch a video of this procedure by clicking HERE.
  1. Remove the owner’s guide from the Owner Information Kit in the glove box.

NOTE

If the owner’s guide is not in the vehicle, inform the customer of the update and ask the customer to return with the owner’s guide.

  1. Lay the clipboard on your lap.
  2. Go to VISUAL INDEX on page 2, and lay the owner’s guide on the clipboard as shown.

NOTE

To avoid creasing the cover or the pages, do not bend them excessively.

  1. Align the IMPORTANT HANDLING INFORMATION sticker. Before removing the adhesive backing from the sticker, align the right edge to the d of the *1 – If equipped in the lower-right corner of page 2. The sticker should align as shown.
  1. Attach the sticker. Remove the adhesive backing, and attach the sticker along the d of the *1 – If equipped.

NOTE

It is OK to touch the adhesive side of the sticker if necessary.

  1. Using even pressure, slowly attach the sticker, working from the inside edge of the page to the outside. Be careful not to create air bubbles under the sticker or creases on the page.

The updated page should look like this:

  1. Go to SAFETY INFORMATION on page 11, and lay the owner’s guide on the clipboard as shown.
  2. Align the front passenger airbag information sticker. Before removing the adhesive backing from the sticker, align the upper-right corner of the sticker to the lower-right corner of the image. The sticker should align as shown.

NOTE

The sticker must cover the text beginning with, Objects placed on the seat It is OK if the sticker partially covers the image.

  1. Attach the sticker. Remove the adhesive backing, and attach the upper-right corner of the sticker to the lower-right corner of the image.
  2. Using even pressure, slowly attach the sticker, working from the outside edge of the page to the inside. Be careful not to create air bubbles under the sticker or creases on the page.

The updated page should look like this:

  1. Insert the owner’s guide back in the Owner Information Kit and place it back into the glove box.

END



1 Affected Product

Vehicle

MAKE MODEL YEAR
HONDA CR-V 2019

7 Associated Documents

Non-Compliance Notice 573 Report

RCLRPT-19V694-2795.PDF 212.633KB

Download (PDF, 208KB)


NONCOMPLIANCE INFORMATION REPORT

RMISC-19V694-9222.pdf 411.485KB

Download (PDF, 402KB)


Recall 573 Report-Amendment 1

RCLRPT-19V694-2601.PDF 212.651KB

Download (PDF, 208KB)


AMEMDED DEFECT INFORMATION REPORT October 3, 2019

RMISC-19V694-2010.pdf 28.597KB

Download (PDF, 28KB)


Manufacturer Notices(to Dealers,etc) – September 27, 2019 Subject Stop Sale/Recall:19 CR-V Owner’s Guide (OG) & Product Update:19 CR-V,19 Passport

RCMN-19V694-9921.pdf 206.963KB

Download (PDF, 202KB)


Recall Acknowledgement

RCAK-19V694-3512.pdf 244.142KB

Download (PDF, 238KB)


Remedy Instructions and TSB

RCRIT-19V694-1597.pdf 1005.147KB

Download (PDF, 982KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V694&docType=RCL



 


 

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