Navigation System Lacking Address or Traffic Info? – 2019 Acura RDX

ServiceNews Article

August 2018
B18080B Version 1

 

Navigation System Lacking Address or Traffic Info?

 

AFFECTED VEHICLES

Year Model Trim
2019 RDX With Navigation

Is the navigation system lacking address or traffic info? The Connected Features may just be disabled or the system might not be connected to its online server.

With this feature enabled, the system shares VIN, location, and usage info with an online server (HERE) for the most up-to-date driving and point of interest (POI) info. With it disabled, there’s no connection and the system must rely on what’s stored in its map database.

 

Keep in mind this in only an issue on sold vehicles. The Connected Features isn’t activated until vehicle sale.

A quick look at the audio/information screen can tell you a lot.

  • If the Connected Features is enabled, but the system isn’t connected to its online server, you’ll see a No data connection, results limited. message on the left side of the screen (primary information area) and the signal strength icon on the right side (secondary information area) will show no bars.

audio/information screen

  • If your client has disabled the Connected Features, you’ll see just the message in the primary information area.

To check the status of this feature and to enable it if needed, follow these steps:

  1. From the HOME screen, select Navigation.
  2. From the map screen, select MENU.
  3. From the Navigation Menu screen, scroll down to Connected Features and make sure it reads Enable.

audio/information screen

  • If it reads Enable, continue with normal system troubleshooting.
  • If it reads Disable, go to step 4.
  1. Select Connected Features, then Enable.

audio/information screen


August 2018
B18080B Version 1

https://www.nhtsa.gov/recalls?nhtsaId=10144043

https://static.nhtsa.gov/odi/tsbs/2018/MC-10144043-9999.pdf

Download (PDF, 488KB)


 

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Last update on 2019-04-19 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-04-19 / Affiliate links / Images from Amazon Product Advertising API

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