K2G – Safety Recall: 2019 Insight: Rear Backup Camera – 2019 Honda Insight

NHTSA Campaign Number: 18V629
Manufacturer Honda (American Honda Motor Co.)
Components VISIBILITY, BACK OVER PREVENTION
Potential Number of Units Affected 232,140

 

Rearview Image Display Failure/FMVSS 111

If the rearview camera display does not show what is behind the vehicle, it can increase the risk of a crash.

 

Summary

Honda (American Honda Motor Co.) is recalling certain 2018 Honda Accord and 2019 Honda Insight vehicles. In certain scenarios, the back-up camera center display may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

 

Remedy

Honda will notify owners, and dealers will reprogram the display audio unit software, free of charge. The recall is expected to begin November 5, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda’s numbers for this recall are K2G and V2F.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Honda has a Recall


A18-093
September 21, 2018
Version 4

Safety Recall: 2019 Insight: Rear Backup Camera

Supersedes 18-093, dated September 20, 2018, to revise the information highlighted in yellow

 

REVISION SUMMARY

Revisions were made under REPAIR PROCEDURE

 

AFFECTED VEHICLES

Year Model Trim VIN Range
2019 Insight EX, Touring Check the iN VIN status for eligibility.

 

BACKGROUND

There is a problem with the audio/audio-navigation unit software, which may lead to one or more of the following symptoms:

  • Display Audio screen only shows guidance lines with the transmission in reverse. As a result, affected vehicles do not comply with applicable Federal Motor Vehicle Safety Standards.
  • Display Audio screen turns black when shifting from reverse to park.
  • Head Up Display (if equipped) and Meter does not show the compass and turn by turn for navigation.
  • Navigation app crashes when using VR to add destinations or when rerouting a destination.
  • The key is in the OFF position while the “incoming call” screen is displayed and when key is turned back to the ON position, the “incoming call” screen will remain on Head Up Display (if equipped).

If the rear-view camera image does not appear while the vehicle is moving backwards, the driver may have limited visibility, raising the potential for a collision.

 

CUSTOMER NOTIFICATION

Owners of affected vehicles will be sent a notification of this campaign.

Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.

Some vehicles affected by this campaign may be in your new or used vehicle inventory.

Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. To see if a vehicle in inventory is affected by this safety recall, do a VIN status inquiry before selling it.

 

CORRECTIVE ACTION

Update the audio unit/audio navigation unit software using the audio-navigation system update USB flash drive.

 

WARRANTY CLAIM INFORMATION

Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number
0105A9 Update the audio unit/ audio navigation unit software. 0.3 hr 6RR00 K2G00 A18093A 39540-TXM-A51

Skill Level: Repair Technician

 

REQUIRED TOOLS

Tool Name Part Number
Display Audio Update 07AAU-TVAA1D0

 

HONDA FIRMWARE DOWNLOADING PROCEDURE

Honda is providing dealers with two options to do this update:

 

NOTE

If the USB flash drive is damaged or misplaced, you can download the software from the Honda Firmware Downloader as a backup. You will need a 16GB USB flash drive that is clear of data and formatted to FAT32.

  1. From your computer’s desktop, open Honda Firmware Downloader. Refer to job aid Honda Firmware Downloader for additional information.
  2. Select About, and make sure you are running version 1.5.0 or higher.

Select About

 

  1. Enter the service bulletin number and the VIN, then select the Download icon when the software appears.

Enter the service bulletin number and the VIN

 

  1. Once the download is complete, label the USB flash drive for future use.

 

NOTE

Downloading could take anywhere from 30 minutes to 3 hours to complete because of the large file size and your internet speed.

 

REPAIR PROCEDURE

  1. Before updating the software, write down the customer’s audio unit presets.
  2. Prepare the vehicle for the update by doing either of the following:
    • If the engine will be running, park the vehicle in a well-ventilated area or attach an exhaust vent.
    • If the engine will not be running, connect an active charger to the battery so it does not die during the update.

 

NOTICE

If the battery voltage drops, ignition is cycled, or the USB flash drive is removed during the update, the audio unit will be permanently damaged.

  1. Insert the USB flash drive into USB Port 1.

USB Port 1

 

  1. From the Home screen, press and hold the HOME+POWER+SEEK LEFT for at least 5 seconds to enter the Diagnosis Menu.

HOME+POWER+SEEK LEFT

 

  1. From the Diagnosis Menu, select Detail Information & Setting.

Detail Information & Setting

 

  1. Select Version.

Version

 

  1. Select Loading.

Loading

 

  1. Verify that the software verison is 18AE-1945-001. If the verison is correct, select Install to begin the update.

Verify that the software verison is 18AE-1945-001

 

  1. Once you select Install, a notification will appear. Press OK.

Press OK

 

NOTE

The install takes about 25 minutes.

During the updating process, the audio unit will reset several times. If the battery voltage drops, ignition is cycled, or the USB flash drive is removed during the update, the audio unit will be permanently damaged.

updating process

 

Once complete, the system will reboot and load to the Home screen.

  1. Go to RESETTING DATA.

 

RESETTING DATA

  1. From the Home screen, press and hold the HOME+POWER+SEEK LEFT for at least 5 seconds to enter the Diagnosis Menu.
  2. From the Diagnosis Menu, select Detail Information & Setting.

Detail Information & Setting

 

  1. Select Functional Setup.

Functional Setup

 

  1. Select Backup Data Clear.

Backup Data Clear

 

  1. In the Backup Data Clear menu, select All Clear.

All Clear

 

  1. When you see the Confirmation All Clear message, press Yes. Do not turn the engine or ignition off during the data reset.

Yes

 

 

NOTE

The system may take 10 seconds or more to respond after pressing Yes.

  1. After the Backup Data Clear is complete, the Anti-Theft System screen will display. With the engine on, press and hold the Power button to bypass the screen.

Anti-Theft System

 

NOTE

You may need to update the time zone on the clock.

  1. Go to SOFTWARE UPDATE CONFIRMATION.

 

SOFTWARE UPDATE CONFIRMATION

  1. From the Home screen, press and hold the HOME+POWER+ SEEK LEFT for at least 5 seconds to enter the Diagnosis Menu.
  2. From the Diagnosis Menu, select Detail Information & Setting.

Detail Information & Setting

 

  1. Select Version.

Version

 

  1. Make sure the Build Number reads 18AE-1945-001.

 

 

NOTE

If the Build Number does not match, repeat the procedure.

Make sure the Build Number reads 18AE-1945-001

 

  1. Remove the USB flash drive. The update is complete.
  2. Once the procedure is complete, restore the audio unit presets, and have the service advisor tell the customer that any previously paired devices must be paired again.

END

 


A18-093

September 21, 2018

Version 4

https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V629-2469.pdf

Download (PDF, 1.49MB)


A18-093

September 14, 2018

Version 1

https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V629-9417.pdf

Download (PDF, 1.05MB)


Statement by American Honda Regarding Rear Camera Noncompliance Recall: 2018 Honda Accord and 2019 Honda Insight

Sept. 27, 2018

https://static.nhtsa.gov/odi/rcl/2018/RMISC-18V629-2594.pdf

Download (PDF, 47KB)


Manufacturer Notice

September 14, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V629-4213.pdf

Download (PDF, 45KB)


Manufacturer Notice

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V629-1967.pdf

Download (PDF, 128KB)


DEFECT INFORMATION REPORT

https://static.nhtsa.gov/odi/rcl/2018/RMISC-18V629-4289.pdf

Download (PDF, 66KB)


Recall Acknowledgement

September 27, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V629-8858.pdf

Download (PDF, 242KB)


 

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Last update on 2019-08-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-08-08 / Affiliate links / Images from Amazon Product Advertising API

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