Safety Recall: 2017-2020 Honda CR-V Front Seat Belt Buckle Repair

SEOCONTENT-START

Service Bulletin 23-002
March 10, 2023 Version 1
Safety Recall: 2017–20 CR-V Front Seat Belt Buckle Repair
AFFECTED VEHICLES
Year Model Trim VIN Range
2017–20 CR-V ALL Check the iN VIN status for eligibility.
BACKGROUND
Due to improper manufacturing of the seat belt buckle channel, the front seat belt buckles may not latch properly. An
improperly latched seat belt buckle may not securely restrain occupant(s), increasing the risk of injury to the occupant.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the
customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is
affected by a safety recall by conducting a VIN status inquiry.
CORRECTIVE ACTION
Inspect the seat belt buckle. Replace the button or replace the complete buckle assembly based on the inspection
results.
NOTE:
• Videos were prepared by Honda showing the main steps outlined in this bulletin. Review all of the videos
before contacting the Tech Line with questions about this bulletin.
• Click here to watch the complete video.
PARTS INFORMATION
NOTE: Place an order after inspection; most units will need repair not buckle replacement.
Part Name Part Number Quantity
Buckle Button 81479-TLA-305 1
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
© 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 35
TOOLS INFORMATION
Tool Number Description Quantity
American Honda Authorized Mobile Device
(used for the airbag inflator recall).
Make sure all devices are plugged in
and connected to Wi-Fi for the device
to receive the Buckle Service App
update.
1
07AAB-TVAA100 G-Mass Tool (#2 Tool) 5
07AAC-TVAA100 Removal Tool (#1/3 Tool) 5
Commercially Available T10 Safety Torx Bit 2
NOTE: These special tools were auto-shipped to all dealers by March 10th, 2023.
WARRANTY CLAIM INFORMATION
Seatbelt Button Repair
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
8555A6 Driver Seatbelt Button
Replace (Includes:
Function, DTC
Indicator, and Residue
check).
0.4hr 6XL00 QDB00 A23002A 04816-TLA-A20ZA
8655A2 Passenger Seatbelt
Button Replace
(Includes: Function,
DTC Indicator, and
Residue check).
0.4hr 6XR00 FDG00 A23002B 04813-TLA-A10ZA
Seatbelt Buckle Replacement + Inspection
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
8551F6 Driver Seatbelt Buckle
Replace (Includes:
Inspection).
0.5hr 6XL00 QDB00 A23002C 04816-TLA-A20ZA
A For Buckle causing
DTC check and
troubleshooting only
(any other DTC normal
troubleshooting
applies).
0.3hr QDB00 A23002D
Page 2 of 35
Operation
Number
Description Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
8651A5 Passenger Seatbelt
Buckle Replace
(includes: Inspection,
Seat weight calibration,
and Steering angle
learn).
0.6hr 6XR00 FDG00 A23002E 04813-TLA-A10ZA
A For Buckle causing
DTC check and
troubleshooting only
(any other DTC normal
troubleshooting
applies).
0.3hr FDG00 A23002F
NOTE:
• Due to the seatbelt part number variation for each model trim, you may add the seatbelt part number to the
template.
• A new online training module, GIC93, Front Seat Buckle Inspection and Repairs supports this safety recall and is
available in the online university. This module is required for technician job code 0030 and must be completed by
April 11th or warranty claims cannot be submitted.
Page 3 of 35
INSPECTION PROCEDURE
Prior to the Inspection Procedure, watch this video:
The Buckle Service Aplication is a tool developed to:
• Determine if a vehicle’s driver’s and front passenger seatbelt buckles meets the requirements for a button
replacement or if a complete buckle assembly replacement is required to complete the repair.
• Confirm the repair was done correctly when a button has been replaced.
• Document the new buckle being installed when a buckle replacement is required.
NOTE: The repair must be performed in an area with a strong Wi-Fi connection. Refer to the Tips and Tricks section
at the end of this service bulletin for additional information regarding this application and repair.
1. The Buckle Service Application is available on your existing American Honda approved mobile device that is already
being utilized for the airbag inflator safety recalls. Locate and tap on the icon to open the Buckle Service Application.
NOTE: If the application icon is not displayed on the home screen, power off the device. The application will
automatically update on the device when it is powered up.
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2. Sign-in to the Buckle Service Application using your Interactive Network (iN) credentials.
3. Scan the VIN to determine the buckle repair status.
SCAN VIN
VIN: 0000000000000000
Driver
Passenger
Align the VIN barcode in the
door jamb to the outline
displayed on the screen.
Tap anywhere on the
screen to activate the
scanner and scan the
VIN.
Confirm the VIN
displayed on the Status
Screen matches the
VIN that was scanned.
Tap SCAN VIN to
activate the barcode
reader.
Page 5 of 35
4. View and the select vehicle’s Buckle Status to continue (choosing Driver’s or Passenger’s side).
STATUS MEANING
Incomplete Repair process not complete.
Repair process complete.
The application was unable to validate the repair or an
analyst reviewed buckle button replacement repair
images and determined that the repair was not performed
correctly. (Full buckle replacement is required)
Buckle button replacement is still being reviewed by an
analyst.
One of the verification processes failed and will require a
full buckle replacement.
Completed
Verification Failed
Waiting for Verification
Function Check Failed
Buckle Replacement Required.
Indicator/DTC Check Failed
Buckle Replacement Required.
Residue Check Failed
Buckle Replacement Required.
VVIINN:: 50J060R0W0020H09000H0L00000000000
5. Insert the tongue into the buckle and tug on the seatbelt to confirm the buckle is securely latched. Unlatch the
buckle and repeat the process 3 to 4 times.
Function check
Confirm that the buckle is functioning
correctly by latching, tugging the belt, and
unlatching 3–4 times.
Select PASSED, if the buckle
is functioning correctly.
(go to step 6)
Select FAILED, if the buckle is
not functioning correctly.
(go to Seat Belt Buckle
Replacement)
PASSED
FAILED
Buckle is functioning correctly
Buckle is not functioning correctly
Page 6 of 35
6. Check for an SRS indicator light on in the instrument panel. Press the start button twice to set the power mode to
ON and monitor the SRS indicator. The indicator should illuminate and then turn off within 10 seconds.
Select NO, if the SRS light is not
illuminated after 10 seconds.
(go to step 10)
Select YES, if the SRS light remains
illuminated after 10 seconds.
(go to step 7)
Does the SRS
• Turn vehicle IGN ON
• Wait 10 sec for MID to fully boot up
Check for SRS indicators (MID)
indicator stay ON
after 10 sec?
NO
YES
The SRS indicator is not on
The SRS indicator is on
7. When YES is selected in the previous step, the application will request a picture of an ALL DTC CHECK from the
HDS screen.
DTCs DTCs VIN
Connect HDS to the vehicle,
perform an ALL DTC Check
and expand the SRS/SWS
DTC Menu to display the
SRS DTC(s).
Frame the HDS screen in
landscape orientation, making
sure to capture the VIN and DTC
(s) and long press anywhere on
the screen to capture the picture.
Tap SUBMIT when satisfied
with the picture.
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8. After the picture of the HDS screen is submitted, the application displays front seat belt buckle DTCs specific to the
buckle being worked on. Review the DTCs retrieved from the vehicle to determine if the DTCs match any of the
DTCs displayed in the list on the application screen.
NOTE: When DTC retrieved from the vehicle does NOT match the buckle-related DTC listed in the application, open
a separate repair order for that repair.
Connect HDS to the DLC and
perform an ALL-DTC CHECK
Does the SRS DTC retrieved from the vehicle
appear in the Driver’s Side Buckle DTC list
below?
B0050 –11
B0050 –12
B0050 –13
B0050 –2B
NO
YES
The DTC is not on the list
The DTC is on the list
Select NO, if the DTC(s)
retreived from the vehicle
DO NOT APPEAR on the list.
(go to step 10)
Select YES, if the DTC(s)
retreived from the vehicle
DO APPEAR on the list.
(go to step 9)
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9. When YES is selected in the previous step, the application will direct you to do troubleshooting to identify the cause
of the DTC. DO NOT MAKE A SELECTION UNTIL TROUBLESHOOTING IS DONE. There are several possible
causes for the front seat belt buckle DTC. Refer to the service information for the DTC(s) retrieved from the vehicle.
Is the buckle the cause of the DTC?
NOTE: When DTC troubleshooting determines that the buckle is NOT the cause, issue a separate repair order to
document repairs.
Select NO, if the buckle is NOT
the cause of the DTC(s).
(go to step 10)
Select YES, if the if the buckle IS
the cause of the DTC(s).
(go to Seat Belt Buckle
Replacement)
Refer to the Service Bulletin and/
or Service Manual SRS DTC
Troubleshooting to determine the
cause of the DTC.
Possible causes for Driver side buckle DTC:
• SRS Unit
• Open or short in wire harness
• Driver’s seat belt buckle assembly
Is the Driver’s seat belt buckle the cause of the
DTC?
NO
YES
Driver’s side buckle is not the
Driver’s side buckle is the cause of
the DTC
cause of the DTC
Page 􀀜 of 35
10. Residue check.
Carefully remove the 2
Torx screws from the
cover using a T10
Safety Torx Bit.
Then remove the upper cover by pulling it away
and upward.
Remove the
cover by gently
pulling it away
and downward.
NOTE:
• If equipped, lower the seat to gain better access to the torx screws that secure the cover to the buckle.
• Put the covers and screws in a secure location for installation at a later process.
• The devices flashlight will turn on automatically. Use the flashlight to thoroughly examine the buckle and button,
looking for any type of sticky residue that could cause the button to not operate correctly.
NOTE: Examples of buckles with residue that would cause the buckles to fail the residue check.
Page 10 of 35
Residue check
Remove the Driver side buckle cover and
confirm that there is no residue anywhere
on the buckle.
PASSED
FAILED
No residue found
Residue found
Select PASSED, if residue is not present.
(go to Seat Belt Button Replacement
Procedure)
Select FAILED, if residue is present.
(go to step 11)
11. When FAILED is selected, the application will request a picture of the residue.
VIN: 5J6RW2H90HL000000
Frame the buckle within
the guides, making sure to
capture the residue and
long press anywhere on
the screen to take the
picture.
VIN: 0000000000000000
Take a photo of the buckle and make sure
Residue check failed
the residue is clearly visible.
CLOSE
Close the picture
window.
VIN: 0000000000000000 VIN: 5J6RW2H90HL000000
Take a photo of the buckle and make sure the
residue is clearly visible.
Tap SUBMIT when
satisfied with the
picture.
RE-TAKE PICTURE SUBMIT
0000000000000000
Page 11 of 35
12. After the picture is successfully uploaded, the application will proceed to the Seat Belt Buckle Replacement
Procedure. Go to Seat Belt Buckle Replacement.
SEAT BELT BUTTON REPLACEMENT
Prior to Seat Belt Button Replacement, watch this video:
1. When the buckle passes all 3 verification checks (Function, SRS, 􀀉 Residue), the application will direct you to
replace the button. Set the application aside and DO NOT make a selection until directed to do so in step 6.
2. Insert the #1 tool into the buckle, listen for a click to confirm the buckle is latched, then remove the tool.
TOOL No.1 TOOL No.1
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3. Install the #2 tool to secure the G-mass Sensor. The #2 tool MUST BE USED during the button replacement
procedure to prevent the G-mass from falling out of place.
Pull the buckle away from
the center console to prevent
scratching/damaging the
console when installing the
#2 tool.
Insert the forks of the tool
under the button bridge and
slide it upward into place.
BUTTON
BRIDGE
G-MASS
SENSOR
#2 TOOL INSTALLED AND
SECURING G-MASS
#2 TOOL
Page 13 of 35
4. Remove the old seat belt buckle button.
While holding the #2 tool, position the #3 tool
outside the metal frame and just above the 2
blue plastic tabs.
Push the #3 tool to
release the button.
Remove the button.
METAL
FRAME
BLUE PLASTIC TABS
No.3 TOOL
5. Install the new button.
NOTE: The new button has a QR code applied to both sides and is installed in the reverse order of removal. The
QR code is used by the Buckle Service Application during the repair verification process after the button has been
replaced. It also provides a method of differentiating old buttons from new buttons.
T-BAR ALIGNED
IN BUTTON RECESS
Continue holding
the #2 tool,
position the new
button between
the frame and
the g-mass.
Ensure the g-mass t-bar is aligned in
the recess of the button.
Gently push down on
the button’s bridge
until an audible click
is heard. Leave the
#2 tool in place.
NEW
QR CODE #2 TOOL BUTTON
G-MASS
T-BAR
BUTTON
RECESS
BUTTON
BRIDGE
• Using side-cutters, remove the bridge from the old button then discard it.
Page 14 of 35
Select COMPLETED, if the new
button was successfully installed
without encountering any problems.
(go to verification step 7)
Select FAILED, if while installing the new button:
• The G-Mass shifted or fell out during the
procedure.
• The new button would not snap in place.
(go to Seat Belt Buckle Replacement)
COMPLETED
FAILED
Button has been successfully replaced
Unable to replace button
SEAT BELT BUTTON REPLACEMENT REPAIR VERIFICATION
Prior to Seat Belt Button Replacement Repair Verification, watch this video:
After selecting COMPLETED, the application requests a series of pictures to verify the seat belt button replacement was
done correctly
1. New button verification (QR Code and #2 Tool).
• Take a picture to confirm a new button is installed and the #2 tool was used to secure the G-mass sensor during
the button replacement.
NOTE: The #2 tool must be captured in the picture. If the #2 tool is not visible in the picture, the repair
will not pass during the technician review and a complete buckle replacement will be required to
complete the repair.
Take a picture of the buckle that clearly shows QR code on the new
button, and the #2 tool inserted under the buckle bridge.
Tap SUBMIT when
satisfied with the picture.
QR CODE No.2 TOOL
Before submitting, be sure that your photo
clearly shows the new button’s QR-code and the
tool #2 inserted.
RE-TAKE PICTURE SUBMIT
2. After the picture uploads successfully, the application provides steps to prepare the buckle for the second
verification picture taken from the door side of the buckle:
• Remove the #2 tool.
• Press down on the button to reset the latch.
Page 15 of 35
6. Return to the Buckle Service APP to make your selection and continue.
• Confirm the new button is securely attached.
3. New button verification (Door Side).
VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000
TONGUE
LATCHED
RE-TAKE PICTURE SUBMIT
Insert the Seatbelt Tongue into
the buckle and confirm it is
latched. Pull up on the seatbelt
to provide a clear view of the
buckle.
Frame the picture using the
app’s cut-out guide. Long
press on the screen to capture
the picture.
Tap SUBMIT when satisfied
with the picture
NOTE: The application will analyze the photo and provide feedback.
VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000
A green check mark will
be displayed in the top
right of the screen
when the application is
able to verify the repair.
If the application is unable to verify the repair, a “?”
or “X” will be displayed in the top right corner of the
screen and feedback will be provided on the bottom
of the screen to assist in improving the next picture
retake.
When an “X” is displayed,
it will be recorder by the
strike counter at the
bottom of the screen. If a
fifth strike is issued, the
application will proceed to
the buckle replacement
path.
Press NEXT. FEEDBACK FEEDBACK
Page 16 of 35
NOTE: If the application returns ? or X frequently, refer to Tips and Trick # 6 and #7.
4. New button verification (Console Side).
VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000
With the buckle still latched, pull
down on the buckle and frame the
picture using the application’s
cut-out guide.
Make sure the G-MASS is
visible. Long press on the
screen to capture the
picture.
Tap SUBMIT when satisfied
with the picture.
RE-TAKE PICTURE SUBMIT
5. After tapping SUBMIT the application will process the picture.
VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000 VIN: 5J6RW2H90HL000000
A green check mark will
be displayed in the top
right of the screen
when the application is
able to verify the repair.
If the application is unable to verify the repair, a “?”
or “X” will be displayed in the top right corner of the
screen and feedback will be provided on the bottom
of the screen to assist in improving the next picture
retake.
When an “X” is displayed,
it will be recorded by the
strike counter at the
bottom of the screen. If a
fifth strike is issued, the
application will proceed to
the buckle replacement
path.
Press CONTINUE. FEEDBACK FEEDBACK
NOTE: If the application returns ? or X frequently, refer to Tips and Trick step 6 and 7.
Page 17 of 35
6. Final Function Check.
• Make sure the harness wire is correctly set inside the groove before installing the lower buckle cover.
• Install the buckle cover.
• If a screw is lost or misplaced, replacement screws are available P/N 90121-TLA-305.
• Confirm the buckle is functioning correctly by inserting the tongue into the latch and tugging on the seatbelt to
confirm the buckle is securely latched. Unlatch the buckle and repeat the process 3 to 4 times.
• Confirm no additional SRS DTC have been introduced.
Page 1􀀛 of 35
Select PASSED, if the buckle is
functioning correctly and no SRS
indicators or buckle DTCs have been
introduced. (Go to step 7)
Select FAILED, if the buckle is not
functioning correctly and/or SRS
indicator is now on.
(go to Seat Belt Buckle Replacement)
PASSED
FAILED
Buckle is functioning correctly
Buckle is not functioning correctly
7. In this process, pictures taken are now uploaded and sent to a trained analysts for human verification review.
Because each photo is carefully reviewed for proper repair verification, this process may take a few minutes to
complete.
NOTE: Do not attempt to exit or refresh the screen.
• If the pictures reveal that the repair was performed correctly, a warranty code will be generated and displayed
for that repair.
Page 1􀀜 of 35
VIN: 0000000000000000
VIN: 0000000000000000 VIN: 0000000000000000
Tap FINISH to return to the
Buckle Status Screen.
The status for the buckle
will display COMPLETED
and the warranty code will
be displayed.
Continue repairs and do
not release the vehicle
until COMPLETED status
is displayed for both the
driver and passenger
buckles.
• If the analyst is unable to judge that the repair was performed correctly, a complete buckle replacement will be
required.
BUCKLE AVAILABLE
NO BUCKLE AVAILABLE
The application will
display “Human review
declined” and provide
the reason(s) for the
declined review.
The application will advance
to the Buckle Replacement
Procedure. (go to Seat Belt
Buckle Replacement.)
Human review declined Buckle replacement required
The reason(s) for the declined
review:
Photo #1: No tool #2
Photo #2: Unable to confirm proper
Photo #3: Unable to confirm proper
repair
repair
VIN: 0000000000000000
VIN: 0000000000000000
Check buckle inventory
Is a Driver side assembly available to
complete a buckle replacement?
NOTE:
• Do not release vehicle before the repair is confirmed and the buckle status shows Completed for both
the driver and passenger side.
• See Tips and Tricks step 5 for information on retrieving warranty codes.
Page 20 of 35
SEAT BELT BUCKLE REPLACEMENT
Prior to Seat Belt Buckle Replacement, watch this video:
1. Buckle Inventory Check.
VIN: 0000000000000000
Buckle Status
Before making a selection,
check your dealer inventory
for the buckle assembly that
needs to be replaced.
(Driver or Passenger side).
The status for the buckle will
display “Verification Failed
Buckle replacement required”
in yellow. When a buckle
becomes available, repeat
steps 1-4 of the inspection
procedure to get to the Status
Screen. Select the yellow
arrow to the right of the status
to resume the Seat Belt
Buckle Replacement
Procedure.
BUCKLE AVAILABLE
NO BUCKLE AVAILABLE
Buckle replacement required
Check buckle inventory
Is a Driver side assembly available to
complete a buckle replacement? Select BUCKLE AVAILABLE,
if the inventory is available.
(go to step 2)
Select NO BUCKLE AVAILABLE,
if there are no buckles currently
available in dealer inventory.
VIN: 0000000000000000
Check buckle inventory Choose buckle side
Page 21 of 35
2. Scan the new buckle’s QR-Code.
NOTE: The QR-Code from the new buckle must be scanned prior to installing.
QR CODE
Scan the buckle QR-code
Before replacing the entire buckle with a
new one, scan the QR-code located at the
bottom of the new buckle.
Page 22 of 35
3. Begin Buckle Replacement Process.
NOTE: Do not make a selection until directed to do so in step 17.
VIN: 0000000000000000
4. Adjust the seat to the forward most position and remove the rear seat bolts.
REAR SIDE
BOLTS
Remove.
Page 23 of 35
5. Adjust the seat to the rear most position, raise the seat height to the highest position (if equipped) and recline the
seat back until the head restraint is behind the B-pillar.
Raise seat height to the
highest position (if equipped)
Adjust seat-back angle with
head restraint behind B-pillar.
6. Disconnect and isolate the cable with the 12 volt battery sensor from the 12 volt battery.
NOTE:
• Keep the driver’s door open, and after turning the vehicle to the OFF (LOCK) mode.
• Always disconnect the negative side first.
• To protect the connector from damage, do not hold it when removing the terminal.
• Do not disconnect the 12 volt battery sensor from the cable.
• Wait 3 minutes before starting work.
COVER
SENSOR
CONNECTOR
BATTERY
SENSOR
TERMINAL
12-VOLT TERMINAL CABLE
BATTERY
COVER
SENSOR
CONNECTOR
BATTERY
SENSOR
TERMINAL
12-VOLT TERMINAL CABLE
BATTERY
TYPE A TYPE B
Page 24 of 35
7. Remove the front seat bolts.
FRONT SIDE
BOLTS
Remove.
1
2
8. Lift and move the seat back while leaning the seatback into the rear door opening to lay the seat on its side.
NOTE: To prevent scratching/damaging the center console, do not allow the seat rails to contact the center console.
Page 25 of 35
9. With the seat laying on its side, remove the seat belt buckle from the seat frame.
SEAT BELT BUCKLE DRIVER’S SEAT ONLY
Remove.
BOLT
32 N.m
(24 lb-ft)
Remove.
HARNESS CLIPS
Detach.
• Detach the harness clip(s) and connector clip(s).
Page 26 of 35
10. Install the seat belt buckle in the reverse order of removal, then tighten the seat belt buckle bolt to the specified
torque.
SEAT BELT
BUCKLE
Remove.
DRIVER’S
SEAT ONLY
BOLT
32 N.m
(24 lb-ft)
Remove.
HARNESS
CLIPS
Detach.
11. Lift and move the seat back into position and tighten the front bolts hand tight.
12. Reconnect the cable with the 12 volt battery sensor to the 12 volt battery.
NOTE: To protect the connector battery sensor from damage, do not hold it when installing the terminal.
.
13. Adjust the seat to the front most position and install the rear bolts hand tight.
Page 27 of 35
14. Adjust the seat as needed to tighten the bolts to the specified torque in the sequence shown.
FRONT SIDE REAR SIDE
BOLTS
43 N.m (32 lb-ft)
Remove.
BOLTS
43 N.m (32 lb-ft)
Remove.
1
2
15. Disconnecting the battery causes the steering angle neutral position to be lost. Do the Steering Angle Neutral
Position Learning Procedure:
15.1. Learning with the HDS:
NOTE:
• If learning can not be completed, refer to the Check the EPS system in service information.
• During the learning procedure, pay attention to the following:
– If you turn the vehicle to the OFF (LOCK) mode while learning, do the learning again from the
beginning.
– Do not lift up the vehicle when you start the engine.
– Do not rapidly turn the steering wheel.
• Do not press the brake pedal during the Steering Angle Neutral Position Learning Procedure.
15.1.1. Connect the HDS to the DLC located under the driver􀀊s side of the dashboard.
15.1.2. Turn the vehicle to the ON mode, but do not start the engine.
15.1.3. Set the steering wheel in the straight ahead position.
Page 28 of 35
15.1.4. Select the ADJUSTMENT from the ABS/VSA menu with the HDS, then select ALL SENSOR, and
follow the screen prompts.
15.2. Learning method while driving:
NOTE: Use this method only if road and environmental conditions allows safe operation.
15.2.1. Drive the vehicle and make complete, left and right turns (at intersections) at speeds above 6mph (10
km/h) until the indicators turns off.
NOTE: Situations that make learning difficult shown below:
• Driving on a rough road.
• Driving 6 mph (10 km/h) or less.
• Driving on a sloped road.
• Rapid acceleration and deceleration.
15.2.2. Check that the indicators turn off.
15.3. Learning method while stopped:
15.3.1. Park the vehicle on a flat and level surface.
15.3.2. Start the engine.
15.3.3. Set the steering wheel to the neutral (straight ahead) position.
15.3.4. Turn it one rotation to the left and return it to the original position.
15.3.5. Turn it one rotation to the right and return it to the original position.
15.3.6. Turn it quarter to the left and return it to the original position.
15.3.7. Turn it quarter to the right and return it to the original position.
15.3.8. Turn it quarter to the left and return it to the original position.
15.3.9. Turn it quarter to the right and return it to the original position.
15.3.10.Make sure the indicator is off.
16. If the passenger’s side seat belt buckle was replaced, do the following weight sensor operation check:
NOTE:
• Before doing this procedure. clear the DTCs.
• Before doing this procedure, make sure the 12 volt battery is fully charged.
• Make sure the front passenger’s seat and all components of the seat are correctly installed.
• Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
• Make sure there is nothing in the front passenger’s seat-back pocket.
• Make sure the vehicle is on level ground.
• When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
• When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows and
moonroof (if equipped), and perform this procedure after one hour or more.
• Do not expose the front passenger’s seat to sudden temperature changes.
• Do not use the A/C or the heater.
• Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
• Do not attach the seat belt tongue into the buckle.
• If possible, do all of these procedures inside.
16.1. Turn the vehicle to the OFF (LOCK) mode.
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16.2. Connect the HDS to the DLC located under the driver’s side of the dashboard.
16.3. Turn the vehicle to the ON mode, but do not start the engine.
16.4. Activate the HDS, then make sure the HDS communicates with the PCM and other vehicle systems. If it
doesn’t, go to the DLC circuit troubleshooting (with ACC) or F-CAN circuit troubleshooting (without ACC).
NOTE: For the models without ACC, if the F-CAN circuit troubleshooting is OK, go to the DLC circuit
troubleshooting in service information.
16.5. Do the Front Passenger’s Weight Sensor Operation Check
• Before doing this procedure, clear the DTCs.
• Before doing this procedure, make sure the 12 volt battery is fully charged.
• Make sure the front passenger’s seat and all components of the seat are correctly installed.
• Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
• Make sure there is nothing in the front passenger’s seat-back pocket.
• Make sure the vehicle is on level ground.
• When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
• When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows
and moonroof (if equipped), and perform this procedure after one hour or more.
• Do not expose the front passenger’s seat to sudden temperature changes.
• Do not use the A/C or the heater.
• Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
• Do not attach the seat belt tongue into the buckle.
• If possible, do the procedures inside.
16.6. Position the front passenger’s seat all the way rearward and lowermost (if equipped with the height adjuster),
then adjust the seat-back to the forward most position.
NOTE: Do not move the seat from this position until the operation check is completed.
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16.7. From System Selection Menu, select SRS, then Data List. In the Data List, select FRONT PASSENGER’S
WEIGHT. The weight (T0) of the front passenger’s seat is displayed by the HDS. Write this measurement
down as “T0” on a piece of paper.
• If the reading on the HDS (T0) is within ±2.1 kg (±4.6 lbs), go to step 16.8.
• If the reading on the HDS (T0) is at or not within ±2.1 kg (±4.6 lbs), turn the vehicle to the OFF (LOCK)
mode, and go to the Front Passenger’s Weight Sensor Initialization in service information.
16.8. Prepare a weight between 10 kg (22 lbs)–20 kg (44 lbs), then measure and note its actual weight (M) with a
weight scale.
NOTE:
• The weight scale must be accurate within 1 kg (2 lbs).
• The weight must be uniform in shape and size to allow precise placement on the seat.
16.9. Precisely place the prepared weight on the center of the front passenger’s seat as shown.
16.10.From the Data List, select FRONT PASSENGER’S WEIGHT. The weight (T1) of the front passenger’s seat is
displayed by the HDS. Write this measurement down as “T1”.
16.11.Divide (M) by 2. Write this calculation as “M1” on a piece of paper.
16.12.Calculate the variance between the weight measured by the weight scale and the HDS with the formula:
Variance = ((T1)-(T0)-(M1))
T1: Weight measured by the HDS with the weight on the seat.
T0: Weight measured by the HDS with no load on the seat.
M1: Half of the weight measured by the weight scale.
If the variance is within ±2.2 kg (±4.9 lbs), initialization is complete.
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If the variance is at or not within ±2.2 kg (±4.9 lbs), do the following and then go to the Front Passenger’s
Weight Sensor Initialization in the service information.
16.13.Turn the vehicle to OFF (LOCK) mode.
17. Return to the Buckle Service Application and Press, “THE BUCKLE IS NOW REPLACED”. A warranty code will be
generated and displayed for that repair.
The status for the
buckle will display
COMPLETED and
the warranty code
will be displayed.
Tap FINISH to return
to the Buckle Status
Screen
Continue repairs and do
not release the vehicle
until COMPLETED
status is displayed
for both the driver and
passenger buckles.
follow the service bulletin procedures
to install the newly scanned buckle
assembly.
Replace complete buckle
assembly
THE BUCKLE IS NOW REPLACED
VIN: 0000000000000000 VIN: 0000000000000000
Warranty code
Write this code down. Note that only your
login credentials can retrieve the code
again by scanning the vehicle’s VIN.
TIPS AND TRICKS
Prior to the Seat Belt Buckle Replacement, watch this video:
Here are some tips and tricks to help in successfully completing the repair.
1. To prevent connectivity issues with the Buckle Service APP, it is critical that the repair is done in an area with a
strong Wi-Fi signal.
2. During any of the photo verification process, the requirement help screen can be recalled by simply tapping on the
icon from the bottom right of the screen.
VIN: 5J6RW2H90HL000000
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3. The device’s camera can sometimes have issues focusing. If this happens, turn the flashlight off to refocus by
tapping on the flashlight icon from the bottom left of the screen. If turning the flashlight off still does not work, press
the back arrow from the top of the screen to restart the process.
BACK ARROW
FLASHLIGHT
4. For any technical issues with the Application, the help center contact info can be displayed by pressing the 3 dots
from the top right of the APP screen and selecting Contact help center.
3 DOTS
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5. Warranty code retrieval.
VIN: 0000000000000000 VIN: 0000000000000000 VIN: 0000000000000000
The warranty code for this
repair can be retrieved from the
buckle status screen at any
time by logging into the Buckle
Service app using the iN
credential of the technician who
performed the repair.
The warranty code is NOT
displayed on the buckle status
screen when using iN credentials
that do not match the
credential of the technician who
performed the repair. Only the
“Completed” buckle status is
displayed.
Continue repair and do
not release the vehicle
until “Completed” status
is displayed for both the
driver and passenger
buckles.
6. Application is unable to verify the repair picture #2 (Latch) or picture #3 (G-mass) – Under certain conditions, the
application may have difficulty judging the repair photo. If this occurs, move the camera closer to the buckle and
frame the buckle outside the APP’s cut-out guide.
?
If the App returns or
when the buckle is
framed inside the cut-out
guide…
… move the camera closer to frame the buckle
outside the cut-out guide.
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7. Application is unable to verify the repair Picture #3 – G-mass Camera Angle. Some camera angles make it difficult
for the application to judge the repair photo. If this occurs, position the camera making sure the camera is parallel
with the face of the buckle as shown below. The pictures to the left illustrate a camera angle taken from the side of
the buckle. The pictures on the right illustrate a camera angle taken with the camera parallel with and directly in
front of the buckle.
Move the camera away from the seat bolster, making
sure the camera is parallel with buckle and both blue
tabs are visible in the picture.
The App may return
or when the buckle is
framed inside the cut-out
guide…
?
Device too
close to
bolster.
Both blue tabs
Blue tab is are visible.
not visible.
􀀹
END
Page 35 of 35

**************************************************************************************************************

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer.
Service Bulletin 23-002
March 16, 2023 Version 2
Safety Recall: 2017–20 CR-V Front Seat Belt Buckle Repair
Supersedes 23-002, dated March 10, 2023, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2017–20
CR-V
ALL
Check the iN VIN status for eligibility.
REVISION SUMMARY
• Under WARRANTY CLAIM INFORMATION, the part numbers were updated.
• Under SEAT BELT REPLACEMENT, step 1 was updated.
BACKGROUND
Due to improper manufacturing of the seat belt buckle channel, the front seat belt buckles may not latch properly. An improperly latched seat belt buckle may not securely restrain occupant(s), increasing the risk of injury to the occupant.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.
CORRECTIVE ACTION
Inspect the seat belt buckle. Replace the button or replace the complete buckle assembly based on the inspection results.
NOTE:
• Videos were prepared by Honda showing the main steps outlined in this bulletin. Review all of the videos before contacting the Tech Line with questions about this bulletin.
• Click here to watch the complete video.
© 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 35
Page 2 of 35
PARTS INFORMATION
NOTE: Place an order after inspection; most units will need repair not buckle replacement.
Part Name
Part Number
Quantity
Buckle Button
81479-TLA-305
1
TOOLS INFORMATION
Tool Number
Description
Quantity
American Honda Authorized Mobile Device (used for the airbag inflator recall).
Make sure all devices are plugged in and connected to Wi-Fi for the device to receive the Buckle Service App update.
1
07AAB-TVAA100
G-Mass Tool (#2 Tool)
5
07AAC-TVAA100
Removal Tool (#1/3 Tool)
5
Commercially Available
T10 Safety Torx Bit
2
NOTE: These special tools were auto-shipped to all dealers by March 10th, 2023.
Page 3 of 35
WARRANTY CLAIM INFORMATION
Seatbelt Button Repair
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8555A6
Driver Seatbelt Button Replace (Includes: Function, DTC Indicator, and Residue check).
0.4hr
6XL00
QDB00
A23002A
04816-TVA-A20ZA
8655A2
Passenger Seatbelt Button Replace (Includes: Function, DTC Indicator, and Residue check).
0.4hr
6XR00
FDG00
A23002B
04813-TVA-A10ZA
Seatbelt Buckle Replacement + Inspection
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8551F6
Driver Seatbelt Buckle Replace (Includes: Inspection).
0.5hr
6XL00
QDB00
A23002C
04816-TVA-A20ZA
A
For Buckle causing DTC check and troubleshooting only (any other DTC normal troubleshooting applies).
0.3hr
QDB00
A23002D
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8651A5
Passenger Seatbelt Buckle Replace (includes: Inspection, Seat weight calibration, and Steering angle learn).
0.6hr
6XR00
FDG00
A23002E
04813-TVA-A10ZA
A
For Buckle causing DTC check and troubleshooting only (any other DTC normal troubleshooting applies).
0.3hr
FDG00
A23002F
NOTE:
• Due to the seatbelt part number variation for each model trim, you may add the seatbelt part number to the template.
• A new online training module, GIC93, Front Seat Buckle Inspection and Repairs supports this safety recall and is available in the online university. This module is required for technician job code 0030 and must be completed by April 11th or warranty claims cannot be submitted.
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INSPECTION PROCEDURE
Prior to the Inspection Procedure, watch this video:
The Buckle Service Aplication is a tool developed to:
• Determine if a vehicle’s driver’s and front passenger seatbelt buckles meets the requirements for a button replacement or if a complete buckle assembly replacement is required to complete the repair.
• Confirm the repair was done correctly when a button has been replaced.
• Document the new buckle being installed when a buckle replacement is required.
NOTE: The repair must be performed in an area with a strong Wi-Fi connection. Refer to the Tips and Tricks section at the end of this service bulletin for additional information regarding this application and repair.
1. The Buckle Service Application is available on your existing American Honda approved mobile device that is already being utilized for the airbag inflator safety recalls. Locate and tap on the icon to open the Buckle Service Application.
NOTE: If the application icon is not displayed on the home screen, power off the device. The application will automatically update on the device when it is powered up.
Page 5 of 35
SCAN VIN
VIN: 0000000000000000
Driver
Passenger
2. Sign-in to the Buckle Service Application using your Interactive Network (iN) credentials.
3. Scan the VIN to determine the buckle repair status.
Tap SCAN VIN to activate the barcode reader.
Tap anywhere on the screen to activate the scanner and scan the VIN.
Align the VIN barcode in the door jamb to the outline displayed on the screen.
Confirm the VIN displayed on the Status Screen matches the VIN that was scanned.
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VIN: 5J6RW2H90HL000000
STATUS
MEANING
Incomplete
Repair process not complete.
Completed
Repair process complete.
Verification Failed
The application was unable to validate the repair or an analyst reviewed buckle button replacement repair images and determined that the repair was not performed correctly. (Full buckle replacement is required)
Waiting for Verification
Buckle button replacement is still being reviewed by an analyst.
Function Check Failed
Buckle Replacement Required.
Indicator/DTC Check Failed
Buckle Replacement Required.
Residue Check Failed
Buckle Replacement Required.
One of the verification processes failed and will require a full buckle replacement.
VIN: 0000000000000000
4. View and the select vehicle’s Buckle Status to continue (choosing Driver’s or Passenger’s side).
5. Insert the tongue into the buckle and tug on the seatbelt to confirm the buckle is securely latched. Unlatch the buckle and repeat the process 3 to 4 times.
Select PASSED, if the buckle is functioning correctly.
(go to step 6)
Select FAILED, if the buckle is not functioning correctly.
(go to Seat Belt Buckle Replacement)
PASSED
FAILED
Function check
Page 7 of 35
6. Check for an SRS indicator light on in the instrument panel. Press the start button twice to set the power mode to ON and monitor the SRS indicator. The indicator should illuminate and then turn off within 10 seconds.
Select NO, if the SRS light is not illuminated after 10 seconds. (go to step 10)
Select YES, if the SRS light remains illuminated after 10 seconds.
(go to step 7)
7. When YES is selected in the previous step, the application will request a picture of an ALL DTC CHECK from the HDS screen.
DTCs DTCs VIN
Connect HDS to the vehicle, perform an ALL DTC Check and expand the SRS/SWS DTC Menu to display the SRS DTC(s).
Frame the HDS screen in landscape orientation, making sure to capture the VIN and DTC
(s) and long press anywhere on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture.
YES
NO
Does the SRS
indicator stay ON after 10 sec?
Turn vehicle IGN ON
Wait 10 sec for MID to fully boot up
Page 8 of 35
8. After the picture of the HDS screen is submitted, the application displays front seat belt buckle DTCs specific to the buckle being worked on. Review the DTCs retrieved from the vehicle to determine if the DTCs match any of the DTCs displayed in the list on the application screen.
NOTE: When DTC retrieved from the vehicle does NOT match the buckle-related DTC listed in the application, open a separate repair order for that repair.
Select NO, if the DTC(s) retreived from the vehicle
DO NOT APPEAR on the list. (go to step 10)
Select YES, if the DTC(s) retreived from the vehicle DO APPEAR on the list. (go to step 9)
appear in the Driver’s Side Buckle DTC list below?
B0050 –11 B0050 –12 B0050–13 B0050 –2B
NO
YES
Page 9 of 35
9. When YES is selected in the previous step, the application will direct you to do troubleshooting to identify the cause of the DTC. DO NOT MAKE A SELECTION UNTIL TROUBLESHOOTING IS DONE. There are several possible causes for the front seat belt buckle DTC. Refer to the service information for the DTC(s) retrieved from the vehicle.
Is the buckle the cause of the DTC?
NOTE: When DTC troubleshooting determines that the buckle is NOT the cause, issue a separate repair order to document repairs.
Select NO, if the buckle is NOT the cause of the DTC(s).
(go to step 10)
Select YES, if the if the buckle IS the cause of the DTC(s).
(go to Seat Belt Buckle Replacement)
Refer to the Service Bulletin and/ or Service Manual SRS DTC Troubleshooting to determine the cause of the DTC.
Possible causes for Driver side buckle DTC: Unit
Open or short in wire harness
Driver’s seat belt buckle assembly
Is the Driver’s seat belt buckle the cause of the DTC?
YES
NO
Page 10 of 35
10. Residue check.
Carefully remove the 2 Torx screws from the cover using a T10 Safety Torx Bit.
NOTE:
Remove the cover by gently pulling it away and downward.
Then remove the upper cover by pulling it away and upward.
• If equipped, lower the seat to gain better access to the torx screws that secure the cover to the buckle.
• Put the covers and screws in a secure location for installation at a later process.
• The devices flashlight will turn on automatically. Use the flashlight to thoroughly examine the buckle and button, looking for any type of sticky residue that could cause the button to not operate correctly.
NOTE: Examples of buckles with residue that would cause the buckles to fail the residue check.
Page 11 of 35
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
Select PASSED, if residue is not present. (go to Seat Belt Button Replacement Procedure)
Select FAILED, if residue is present. (go to step 11)
11. When FAILED is selected, the application will request a picture of the residue.
Close the picture
window.
Frame the buckle within
the guides, making sure to capture the residue and long press anywhere on the screen to take the picture.
Tap SUBMIT when
satisfied with the picture.
Take a photo of the buckle and make sure the residue is clearly visible.
RE-TAKE PICTURE
SUBMIT
VIN: 0000000000000000
VIN: 0000000000000000
CLOSE
Residue check
Page 12 of 35
12. After the picture is successfully uploaded, the application will proceed to the Seat Belt Buckle Replacement Procedure. Go to Seat Belt Buckle Replacement.
SEAT BELT BUTTON REPLACEMENT
Prior to Seat Belt Button Replacement, watch this video:
1. When the buckle passes all 3 verification checks (Function, SRS, & Residue), the application will direct you to replace the button. Set the application aside and DO NOT make a selection until directed to do so in step 6.
2. Insert the #1 tool into the buckle, listen for a click to confirm the buckle is latched, then remove the tool.
TOOL No.1 TOOL No.1
Page 13 of 35
3. Install the #2 tool to secure the G-mass Sensor. The #2 tool MUST BE USED during the button replacement procedure to prevent the G-mass from falling out of place.
#2 TOOL BUTTON BRIDGE
G-MASS SENSOR
#2 TOOL INSTALLED AND SECURING G-MASS
Pull the buckle away from the center console to prevent scratching/damaging the console when installing the #2 tool.
Insert the forks of the tool under the button bridge and slide it upward into place.
Page 14 of 35
4. Remove the old seat belt buckle button.
BLUE PLASTIC TABS
While holding the #2 tool, position the #3 tool outside the metal frame and just above the 2 blue plastic tabs.
Push the #3 tool to release the button.
Remove the button.
5. Install the new button.
NOTE: The new button has a QR code applied to both sides and is installed in the reverse order of removal. The QR code is used by the Buckle Service Application during the repair verification process after the button has been replaced. It also provides a method of differentiating old buttons from new buttons.
QR CODE #2 TOOL
NEW BUTTON
G-MASS T-BAR
BUTTON RECESS
T-BAR ALIGNED
IN BUTTON RECESS
BUTTON BRIDGE
Continue holding the #2 tool, position the new button between the frame and the g-mass.
Ensure the g-mass t-bar is aligned in the recess of the button.
Gently push down on the button’s bridge until an audible click is heard. Leave the #2 tool in place.
• Using side-cutters, remove the bridge from the old button then discard it.
Page 15 of 35
Before submitting, be sure that your photo clearly shows the new button’s QR-code and the tool #2 inserted.
6. Return to the Buckle Service APP to make your selection and continue.
Select COMPLETED, if the new button was successfully installed without encountering any problems. (go to verification step 7)
Select FAILED, if while installing the new button:
• The G-Mass shifted or fell out during the procedure.
• The new button would not snap in place. (go to Seat Belt Buckle Replacement)
SEAT BELT BUTTON REPLACEMENT REPAIR VERIFICATION
Prior to Seat Belt Button Replacement Repair Verification, watch this video:
After selecting COMPLETED, the application requests a series of pictures to verify the seat belt button replacement was done correctly
1. New button verification (QR Code and #2 Tool).
• Take a picture to confirm a new button is installed and the #2 tool was used to secure the G-mass sensor during the button replacement.
NOTE: The #2 tool must be captured in the picture. If the #2 tool is not visible in the picture, the repair will not pass during the technician review and a complete buckle replacement will be required to complete the repair.
QR CODE No.2 TOOL
Take a picture of the buckle that clearly shows QR code on the new button, and the #2 tool inserted under the buckle bridge.
Tap SUBMIT when satisfied with the picture.
2. After the picture uploads successfully, the application provides steps to prepare the buckle for the second verification picture taken from the door side of the buckle:
• Remove the #2 tool.
• Press down on the button to reset the latch.
• Confirm the new button is securely attached.
RE-TAKE PICTURE
SUBMIT
Page 16 of 35
TONGUE LATCHED
3. New button verification (Door Side).
RE-TAKE PICTURE
SUBMIT
Insert the Seatbelt Tongue into the buckle and confirm it is latched. Pull up on the seatbelt to provide a clear view of the buckle.
Frame the picture using the app’s cut-out guide. Long press on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture
NOTE: The application will analyze the photo and provide feedback.
Press NEXT.
FEEDBACK FEEDBACK
A green check mark will
be displayed in the top right of the screen when the application is able to verify the repair.
If the application is unable to verify the repair, a “?”
or “X” will be displayed in the top right corner of the screen and feedback will be provided on the bottom of the screen to assist in improving the next picture retake.
When an “X” is displayed,
it will be recorded by the strike counter at the bottom of the screen. If a fifth strike is issued, the application will proceed to the buckle replacement path.
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
Page 17 of 35
VIN: 5J6RW2H90HL000000
4. New button verification (Console Side).
With the buckle still latched, pull down on the buckle and frame the picture using the application’s
cut-out guide.
Make sure the G-MASS is visible. Long press on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture.
5. After tapping SUBMIT the application will process the picture.
Press CONTINUE.
FEEDBACK FEEDBACK
A green check mark will
be displayed in the top right of the screen when the application is able to verify the repair.
If the application is unable to verify the repair, a “?”
or “X” will be displayed in the top right corner of the screen and feedback will be provided on the bottom of the screen to assist in improving the next picture retake.
When an “X” is displayed,
it will be recorded by the strike counter at the bottom of the screen. If a fifth strike is issued, the application will proceed to the buckle replacement path.
NOTE: If the application returns ? or X frequently, refer to Tips and Trick step 6 and 7.
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
RE-TAKE PICTURE
SUBMIT
Page 18 of 35
6. Final Function Check.
• Make sure the harness wire is correctly set inside the groove before installing the lower buckle cover.
• Install the buckle cover.
• If a screw is lost or misplaced, replacement screws are available P/N 90121-TLA-305.
• Confirm the buckle is functioning correctly by inserting the tongue into the latch and tugging on the seatbelt to confirm the buckle is securely latched. Unlatch the buckle and repeat the process 3 to 4 times.
• Confirm no additional SRS DTC have been introduced.
Page 19 of 35
Select PASSED, if the buckle is functioning correctly and no SRS indicators or buckle DTCs have been introduced. (Go to step 7)
Select FAILED, if the buckle is not functioning correctly and/or SRS indicator is now on.
(go to Seat Belt Buckle Replacement)
7. In this process, pictures taken are now uploaded and sent to a trained analysts for human verification review. Because each photo is carefully reviewed for proper repair verification, this process may take a few minutes to complete.
NOTE: Do not attempt to exit or refresh the screen.
Page 20 of 35
• If the pictures reveal that the repair was performed correctly, a warranty code will be generated and displayed for that repair.
Tap FINISH to return to the Buckle Status Screen.
The status for the buckle will display COMPLETED and the warranty code will be displayed.
Continue repairs and do not release the vehicle until COMPLETED status is displayed for both the driver and passenger buckles.
• If the analyst is unable to judge that the repair was performed correctly, a complete buckle replacement will be required.
The application will display “Human review declined” and provide the reason(s) for the declined review.
The application will advance to the Buckle Replacement Procedure. (go to Seat Belt Buckle Replacement.)
• Do not release vehicle before the repair is confirmed and the buckle status shows Completed for both the driver and passenger side.
• See Tips and Tricks step 5 for information on retrieving warranty codes.
VIN: 0000000000000000
VIN: 0000000000000000
Buckle replacement required
Check buckle inventory
Is a Driver side assembly available to complete a buckle replacement?
Human review declined
The reason(s) for the declined review:
Photo #1: No tool #2
Photo #2: Unable to confirm proper repair
Photo #3: Unable to confirm proper repair
NO BUCKLE AVAILABLE
BUCKLE AVAILABLE
VIN: 0000000000000000
VIN: 0000000000000000
VIN: 0000000000000000
Page 21 of 35
BUCKLE AVAILABLE
NO BUCKLE AVAILABLE
Buckle Status
SEAT BELT BUCKLE REPLACEMENT
Prior to Seat Belt Buckle Replacement, watch this video:
1. Buckle Inventory Check.
Before making a selection, check your dealer inventory for the buckle assembly that needs to be replaced. (Driver or Passenger side).
Choose buckle side
VIN: 0000000000000000
Select BUCKLE AVAILABLE,
if the inventory is available. (go to step 2)
Select NO BUCKLE AVAILABLE,
if there are no buckles currently available in dealer inventory.
The status for the buckle will display “Verification Failed Buckle replacement required” in yellow. When a buckle becomes available, repeat steps 1-4 of the inspection procedure to get to the Status Screen. Select the yellow arrow to the right of the status to resume the Seat Belt Buckle Replacement Procedure.
Page 22 of 35
2. Scan the new buckle’s QR-Code.
NOTE: The QR-Code from the new buckle must be scanned prior to installing.
QR CODE
Before replacing the entire buckle with a new one, scan the QR-code located at the bottom of the new buckle.
Page 23 of 35
3. Begin Buckle Replacement Process.
NOTE: Do not make a selection until directed to do so in step 17.
4. Adjust the seat to the forward most position and remove the rear seat bolts.
REAR SIDE
BOLTS
Remove.
Page 24 of 35
5. Adjust the seat to the rear most position, raise the seat height to the highest position (if equipped) and recline the seat back until the head restraint is behind the B-pillar.
Adjust seat-back angle with head restraint behind B-pillar.
Raise seat height to the highest position (if equipped)
6. Disconnect and isolate the cable with the 12 volt battery sensor from the 12 volt battery. NOTE:
• Keep the driver’s door open, and after turning the vehicle to the OFF (LOCK) mode.
• Always disconnect the negative side first.
• To protect the connector from damage, do not hold it when removing the terminal.
• Do not disconnect the 12 volt battery sensor from the cable.
• Wait 3 minutes before starting work.
TYPE A
COVER
SENSOR BATTERY SENSOR
CONNECTOR TERMINAL
12-VOLT BATTERY
TERMINAL CABLE 12-VOLT BATTERY
TERMINAL CABLE
TYPE B
SENSOR BATTERY
COVER
CONNECTOR
SENSOR
TERMINAL
Page 25 of 35
7. Remove the front seat bolts.
FRONT SIDE
BOLTS
Remove.
8. Lift and move the seat back while leaning the seatback into the rear door opening to lay the seat on its side.
NOTE: To prevent scratching/damaging the center console, do not allow the seat rails to contact the center console.
Page 26 of 35
9. With the seat laying on its side, remove the seat belt buckle from the seat frame.
SEAT BELT BUCKLE
Remove.
DRIVER’S SEAT ONLY
BOLT
32 N.m
(24 lb-ft) Remove.
• Detach the harness clip(s) and connector clip(s).
HARNESS CLIPS
Detach.
Page 27 of 35
Remove.
BOLT
10. Install the seat belt buckle in the reverse order of removal, then tighten the seat belt buckle bolt to the specified torque.
SEAT BELT BUCKLE
DRIVER’S SEAT ONLY
32 N.m
(24 lb-ft) Remove.
HARNESS CLIPS
Detach.
11. Lift and move the seat back into position and tighten the front bolts hand tight.
12. Reconnect the cable with the 12 volt battery sensor to the 12 volt battery.
NOTE: To protect the connector battery sensor from damage, do not hold it when installing the terminal.
.
13. Adjust the seat to the front most position and install the rear bolts hand tight.
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14. Adjust the seat as needed to tighten the bolts to the specified torque in the sequence shown.
FRONT SIDE REAR SIDE
BOLTS
43 N.m (32 lb-ft) Remove.
BOLTS
43 N.m (32 lb-ft) Remove.
15. Disconnecting the battery causes the steering angle neutral position to be lost. Do the Steering Angle Neutral Position Learning Procedure:
15.1. Learning with the HDS:
NOTE:
• If learning can not be completed, refer to the Check the EPS system in service information.
• During the learning procedure, pay attention to the following:
– If you turn the vehicle to the OFF (LOCK) mode while learning, do the learning again from the beginning.
– Do not lift up the vehicle when you start the engine.
– Do not rapidly turn the steering wheel.
• Do not press the brake pedal during the Steering Angle Neutral Position Learning Procedure.
15.1.1. Connect the HDS to the DLC located under the driver’s side of the dashboard.
15.1.2. Turn the vehicle to the ON mode, but do not start the engine.
15.1.3. Set the steering wheel in the straight ahead position.
1
2
Page 29 of 35
15.1.4. Select the ADJUSTMENT from the ABS/VSA menu with the HDS, then select ALL SENSOR, and follow the screen prompts.
15.2. Learning method while driving:
NOTE: Use this method only if road and environmental conditions allows safe operation.
15.2.1. Drive the vehicle and make complete, left and right turns (at intersections) at speeds above 6mph (10 km/h) until the indicators turns off.
NOTE: Situations that make learning difficult shown below:
• Driving on a rough road.
• Driving 6 mph (10 km/h) or less.
• Driving on a sloped road.
• Rapid acceleration and deceleration.
15.2.2. Check that the indicators turn off.
15.3. Learning method while stopped:
15.3.1. Park the vehicle on a flat and level surface.
15.3.2. Start the engine.
15.3.3. Set the steering wheel to the neutral (straight ahead) position.
15.3.4. Turn it one rotation to the left and return it to the original position.
15.3.5. Turn it one rotation to the right and return it to the original position.
15.3.6. Turn it quarter to the left and return it to the original position.
15.3.7. Turn it quarter to the right and return it to the original position.
15.3.8. Turn it quarter to the left and return it to the original position.
15.3.9. Turn it quarter to the right and return it to the original position.
15.3.10. Make sure the indicator is off.
16. If the passenger’s side seat belt buckle was replaced, do the following weight sensor operation check: NOTE:
• Before doing this procedure. clear the DTCs.
• Before doing this procedure, make sure the 12 volt battery is fully charged.
• Make sure the front passenger’s seat and all components of the seat are correctly installed.
• Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
• Make sure there is nothing in the front passenger’s seat-back pocket.
• Make sure the vehicle is on level ground.
• When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
• When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows and moonroof (if equipped), and perform this procedure after one hour or more.
• Do not expose the front passenger’s seat to sudden temperature changes.
• Do not use the A/C or the heater.
• Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
• Do not attach the seat belt tongue into the buckle.
• If possible, do all of these procedures inside.
16.1. Turn the vehicle to the OFF (LOCK) mode.
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16.2. Connect the HDS to the DLC located under the driver’s side of the dashboard.
16.3. Turn the vehicle to the ON mode, but do not start the engine.
16.4. Activate the HDS, then make sure the HDS communicates with the PCM and other vehicle systems. If it doesn’t, go to the DLC circuit troubleshooting (with ACC) or F-CAN circuit troubleshooting (without ACC).
NOTE: For the models without ACC, if the F-CAN circuit troubleshooting is OK, go to the DLC circuit troubleshooting in service information.
16.5. Do the Front Passenger’s Weight Sensor Operation Check
• Before doing this procedure, clear the DTCs.
• Before doing this procedure, make sure the 12 volt battery is fully charged.
• Make sure the front passenger’s seat and all components of the seat are correctly installed.
• Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
• Make sure there is nothing in the front passenger’s seat-back pocket.
• Make sure the vehicle is on level ground.
• When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
• When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows and moonroof (if equipped), and perform this procedure after one hour or more.
• Do not expose the front passenger’s seat to sudden temperature changes.
• Do not use the A/C or the heater.
• Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
• Do not attach the seat belt tongue into the buckle.
• If possible, do the procedures inside.
16.6. Position the front passenger’s seat all the way rearward and lowermost (if equipped with the height adjuster), then adjust the seat-back to the forward most position.
NOTE: Do not move the seat from this position until the operation check is completed.
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16.7. From System Selection Menu, select SRS, then Data List. In the Data List, select FRONT PASSENGER’S WEIGHT. The weight (T0) of the front passenger’s seat is displayed by the HDS. Write this measurement down as “T0” on a piece of paper.
• If the reading on the HDS (T0) is within ±2.1 kg (±4.6 lbs), go to step 16.8.
• If the reading on the HDS (T0) is at or not within ±2.1 kg (±4.6 lbs), turn the vehicle to the OFF (LOCK) mode, and go to the Front Passenger’s Weight Sensor Initialization in service information.
16.8. Prepare a weight between 10 kg (22 lbs)–20 kg (44 lbs), then measure and note its actual weight (M) with a weight scale.
NOTE:
• The weight scale must be accurate within 1 kg (2 lbs).
• The weight must be uniform in shape and size to allow precise placement on the seat.
16.9. Precisely place the prepared weight on the center of the front passenger’s seat as shown.
16.10. From the Data List, select FRONT PASSENGER’S WEIGHT. The weight (T1) of the front passenger’s seat is displayed by the HDS. Write this measurement down as “T1”.
16.11. Divide (M) by 2. Write this calculation as “M1” on a piece of paper.
16.12. Calculate the variance between the weight measured by the weight scale and the HDS with the formula:
Variance = ((T1)-(T0)-(M1))
T1: Weight measured by the HDS with the weight on the seat.
T0: Weight measured by the HDS with no load on the seat.
M1: Half of the weight measured by the weight scale.
If the variance is within ±2.2 kg (±4.9 lbs), initialization is complete.
If the variance is at or not within ±2.2 kg (±4.9 lbs), do the following and then go to the Front Passenger’s Weight Sensor Initialization in the service information.
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16.13. Turn the vehicle to OFF (LOCK) mode.
17. Return to the Buckle Service Application and Press, “THE BUCKLE IS NOW REPLACED”. A warranty code will be generated and displayed for that repair.
TIPS AND TRICKS
Tap FINISH to return to the Buckle Status Screen.
The status for the buckle will display COMPLETED and
the warranty code will be displayed.
Continue repairs and do not release the vehicle until COMPLETED status is displayed
for both the driver and passenger buckles.
Prior to the Seat Belt Buckle Replacement, watch this video:
Here are some tips and tricks to help in successfully completing the repair.
1. To prevent connectivity issues with the Buckle Service APP, it is critical that the repair is done in an area with a strong Wi-Fi signal.
2. During any of the photo verification process, the requirement help screen can be recalled by simply tapping on the icon from the bottom right of the screen.
VIN: 0000000000000000
VIN: 0000000000000000
Warranty code
Write this code down. Note that only your login credentials can retrieve the code again by scanning the vehicle’s VIN.
Replace complete buckle assembly
follow the service bulletin procedures to install the newly scanned buckle assembly.
THE BUCKLE IS NOW REPLACED
Page 33 of 35
3 DOTS
3. The device’s camera can sometimes have issues focusing. If this happens, turn the flashlight off to refocus by tapping on the flashlight icon from the bottom left of the screen. If turning the flashlight off still does not work, press the back arrow from the top of the screen to restart the process.
BACK ARROW
FLASHLIGHT
4. For any technical issues with the Application, the help center contact info can be displayed by pressing the 3 dots from the top right of the APP screen and selecting Contact help center.
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If the App returns or
? when the buckle is
… move the camera closer to frame the buckle outside the cut-out guide.
5. Warranty code retrieval.
6. Application is unable to verify the repair picture #2 (Latch) or picture #3 (G-mass) – Under certain conditions, the application may have difficulty judging the repair photo. If this occurs, move the camera closer to the buckle and frame the buckle outside the APP’s cut-out guide.
framed inside the cut-out guide…
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7. Application is unable to verify the repair Picture #3 – G-mass Camera Angle. Some camera angles make it difficult for the application to judge the repair photo. If this occurs, position the camera making sure the camera is parallel with the face of the buckle as shown below. The pictures to the left illustrate a camera angle taken from the side of the buckle. The pictures on the right illustrate a camera angle taken with the camera parallel with and directly in front of the buckle.
Blue tab is not visible.
Both blue tabs are visible.
Device too close to bolster.
The App may return or when the buckle is framed inside the cut-out guide…
Move the camera away from the seat bolster, making sure the camera is parallel with buckle and both blue tabs are visible in the picture.
END

**************************************************************************************************************

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer.
Service Bulletin 23-002
March 24, 2023 Version 3
Safety Recall: 2017–20 CR-V Front Seat Belt Buckle Repair
Supersedes 23-002, dated March 16, 2023, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2017–20
CR-V
ALL
Check the iN VIN status for eligibility.
REVISION SUMMARY
• Under WARRANTY CLAIM INFORMATION, a note was added.
• Under SEAT BELT BUTTON REPLACEMENT REPAIR VERIFICATION, step 7 had a note added.
• Under SEAT BELT BUCKLE REPLACEMENT, step 16 had a note added.
BACKGROUND
Due to improper manufacturing of the seat belt buckle channel, the front seat belt buckles may not latch properly. An improperly latched seat belt buckle may not securely restrain occupant(s), increasing the risk of injury to the occupant.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign. Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory.
Failure to repair a vehicle subject to a recall or campaign may subject your dealership to claims or lawsuits from the customer or anyone else harmed as a result of such failure. Before selling a vehicle in inventory, always check if it is affected by a safety recall by conducting a VIN status inquiry.
CORRECTIVE ACTION
Inspect the seat belt buckle. Replace the button or replace the complete buckle assembly based on the inspection results.
NOTE:
• Videos were prepared by Honda showing the main steps outlined in this bulletin. Review all of the videos before contacting the Tech Line with questions about this bulletin.
• Click here to watch the complete video.
© 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 35
Page 2 of 36
PARTS INFORMATION
NOTE: Place an order after inspection; most units will need repair not buckle replacement.
Part Name
Part Number
Quantity
Buckle Button
81479-TLA-305
1
TOOLS INFORMATION
Tool Number
Description
Quantity
American Honda Authorized Mobile Device (used for the airbag inflator recall).
Make sure all devices are plugged in and connected to Wi-Fi for the device to receive the Buckle Service App update.
1
07AAB-TVAA100
G-Mass Tool (#2 Tool)
5
07AAC-TVAA100
Removal Tool (#1/3 Tool)
5
Commercially Available
T10 Safety Torx Bit
2
NOTE: These special tools were auto-shipped to all dealers by March 10th, 2023.
Page 3 of 36
WARRANTY CLAIM INFORMATION
NOTE: To submit a warranty claim, the warranty code needs to be entered into the “Test Code” field on the warranty claim form. Please have your technician provide the warranty code.
Seatbelt Button Repair
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8555A6
Driver Seatbelt Button Replace (Includes: Function, DTC Indicator, and Residue check).
0.4hr
6XL00
QDB00
A23002A
04816-TVA-A20ZA
8655A2
Passenger Seatbelt Button Replace (Includes: Function, DTC Indicator, and Residue check).
0.4hr
6XR00
FDG00
A23002B
04813-TVA-A10ZA
Seatbelt Buckle Replacement + Inspection
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8551F6
Driver Seatbelt Buckle Replace (Includes: Inspection).
0.5hr
6XL00
QDB00
A23002C
04816-TVA-A20ZA
A
For Buckle causing DTC check and troubleshooting only (any other DTC normal troubleshooting applies).
0.3hr
QDB00
A23002D
Page 4 of 36
Operation Number
Description
Flat
Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
8651A5
Passenger Seatbelt Buckle Replace (includes: Inspection, Seat weight calibration, and Steering angle learn).
0.6hr
6XR00
FDG00
A23002E
04813-TVA-A10ZA
A
For Buckle causing DTC check and troubleshooting only (any other DTC normal troubleshooting applies).
0.3hr
FDG00
A23002F
NOTE:
• Due to the seatbelt part number variation for each model trim, you may add the seatbelt part number to the template.
• A new online training module, GIC93, Front Seat Buckle Inspection and Repairs supports this safety recall and is available in the online university. This module is required for technician job code 0030 and must be completed by April 11th or warranty claims cannot be submitted.
Page 5 of 36
INSPECTION PROCEDURE
Prior to the Inspection Procedure, watch this video:
The Buckle Service Aplication is a tool developed to:
• Determine if a vehicle’s driver’s and front passenger seatbelt buckles meets the requirements for a button replacement or if a complete buckle assembly replacement is required to complete the repair.
• Confirm the repair was done correctly when a button has been replaced.
• Document the new buckle being installed when a buckle replacement is required.
NOTE: The repair must be performed in an area with a strong Wi-Fi connection. Refer to the Tips and Tricks section at the end of this service bulletin for additional information regarding this application and repair.
1. The Buckle Service Application is available on your existing American Honda approved mobile device that is already being utilized for the airbag inflator safety recalls. Locate and tap on the icon to open the Buckle Service Application.
NOTE: If the application icon is not displayed on the home screen, power off the device. The application will automatically update on the device when it is powered up.
Page 6 of 36
2. Sign-in to the Buckle Service Application using your Interactive Network (iN) credentials.
3. Scan the VIN to determine the buckle repair status.
Tap SCAN VIN to activate the barcode reader.
Tap anywhere on the screen to activate the scanner and scan the VIN.
Align the VIN barcode in the door jamb to the outline displayed on the screen.
Confirm the VIN displayed on the Status Screen matches the VIN that was scanned.
VIN: 0000000000000000
Driver
Passenger
SCAN VIN
Page 7 of 36
VIN: 5J6RW2H90HL000000
STATUS
MEANING
Incomplete
Repair process not complete.
Completed
Repair process complete.
Verification Failed
The application was unable to validate the repair or an analyst reviewed buckle button replacement repair images and determined that the repair was not performed correctly. (Full buckle replacement is required)
Waiting for Verification
Buckle button replacement is still being reviewed by an analyst.
Function Check Failed
Buckle Replacement Required.
Indicator/DTC Check Failed
Buckle Replacement Required.
Residue Check Failed
Buckle Replacement Required.
One of the verification processes failed and will require a full buckle replacement.
VIN: 0000000000000000
4. View and the select vehicle’s Buckle Status to continue (choosing Driver’s or Passenger’s side).
5. Insert the tongue into the buckle and tug on the seatbelt to confirm the buckle is securely latched. Unlatch the buckle and repeat the process 3 to 4 times.
Select PASSED, if the buckle is functioning correctly.
(go to step 6)
Select FAILED, if the buckle is not functioning correctly.
(go to Seat Belt Buckle Replacement)
PASSED
FAILED
Function check
Page 8 of 36
6. Check for an SRS indicator light on in the instrument panel. Press the start button twice to set the power mode to ON and monitor the SRS indicator. The indicator should illuminate and then turn off within 10 seconds.
Select NO, if the SRS light is not illuminated after 10 seconds. (go to step 10)
Select YES, if the SRS light remains illuminated after 10 seconds.
(go to step 7)
7. When YES is selected in the previous step, the application will request a picture of an ALL DTC CHECK from the HDS screen.
DTCs DTCs VIN
Connect HDS to the vehicle, perform an ALL DTC Check and expand the SRS/SWS DTC Menu to display the SRS DTC(s).
Frame the HDS screen in landscape orientation, making sure to capture the VIN and DTC
(s) and long press anywhere on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture.
YES
NO
Does the SRS
indicator stay ON after 10 sec?
Turn vehicle IGN ON
Wait 10 sec for MID to fully boot up
Page 9 of 36
8. After the picture of the HDS screen is submitted, the application displays front seat belt buckle DTCs specific to the buckle being worked on. Review the DTCs retrieved from the vehicle to determine if the DTCs match any of the DTCs displayed in the list on the application screen.
NOTE: When DTC retrieved from the vehicle does NOT match the buckle-related DTC listed in the application, open a separate repair order for that repair.
Select NO, if the DTC(s) retreived from the vehicle DO NOT APPEAR on the list. (go to step 10)
Select YES, if the DTC(s) retreived from the vehicle DO APPEAR on the list. (go to step 9)
appear in the Driver’s Side Buckle DTC list below?
B0050 –11
B0050 –12 B0050–13 B0050–2B
NO
YES
Page 10 of 36
9. When YES is selected in the previous step, the application will direct you to do troubleshooting to identify the cause of the DTC. DO NOT MAKE A SELECTION UNTIL TROUBLESHOOTING IS DONE. There are several possible causes for the front seat belt buckle DTC. Refer to the service information for the DTC(s) retrieved from the vehicle.
Is the buckle the cause of the DTC?
NOTE: When DTC troubleshooting determines that the buckle is NOT the cause, issue a separate repair order to document repairs.
Select NO, if the buckle is NOT the cause of the DTC(s).
(go to step 10)
Select YES, if the if the buckle IS the cause of the DTC(s).
(go to Seat Belt Buckle Replacement)
Refer to the Service Bulletin and/ or Service Manual SRS DTC Troubleshooting to determine the cause of the DTC.
Possible causes for Driver side buckle DTC: Unit
Open or short in wire harness
Driver’s seat belt buckle assembly
Is the Driver’s seat belt buckle the cause of the DTC?
YES
NO
Page 11 of 36
10. Residue check.
Carefully remove the 2 Torx screws from the cover using a T10 Safety Torx Bit.
NOTE:
Remove the cover by gently pulling it away and downward.
Then remove the upper cover by pulling it away and upward.
• If equipped, lower the seat to gain better access to the torx screws that secure the cover to the buckle.
• Put the covers and screws in a secure location for installation at a later process.
• The devices flashlight will turn on automatically. Use the flashlight to thoroughly examine the buckle and button, looking for any type of sticky residue that could cause the button to not operate correctly.
NOTE: Examples of buckles with residue that would cause the buckles to fail the residue check.
Page 12 of 36
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
Select PASSED, if residue is not present. (go to Seat Belt Button Replacement Procedure)
Select FAILED, if residue is present. (go to step 11)
11. When FAILED is selected, the application will request a picture of the residue.
Close the picture
window.
Frame the buckle within
the guides, making sure to capture the residue and long press anywhere on the screen to take the picture.
Tap SUBMIT when
satisfied with the picture.
Take a photo of the buckle and make sure the residue is clearly visible.
RE-TAKE PICTURE
SUBMIT
VIN: 0000000000000000
VIN: 0000000000000000
CLOSE
Residue check
Page 13 of 36
12. After the picture is successfully uploaded, the application will proceed to the Seat Belt Buckle Replacement Procedure. Go to Seat Belt Buckle Replacement.
SEAT BELT BUTTON REPLACEMENT
Prior to Seat Belt Button Replacement, watch this video:
1. When the buckle passes all 3 verification checks (Function, SRS, & Residue), the application will direct you to replace the button. Set the application aside and DO NOT make a selection until directed to do so in step 6.
2. Insert the #1 tool into the buckle, listen for a click to confirm the buckle is latched, then remove the tool.
TOOL No.1 TOOL No.1
Page 14 of 36
3. Install the #2 tool to secure the G-mass Sensor. The #2 tool MUST BE USED during the button replacement procedure to prevent the G-mass from falling out of place.
#2 TOOL BUTTON BRIDGE
G-MASS SENSOR
#2 TOOL INSTALLED AND SECURING G-MASS
Pull the buckle away from the center console to prevent scratching/damaging the console when installing the #2 tool.
Insert the forks of the tool under the button bridge and slide it upward into place.
Page 15 of 36
4. Remove the old seat belt buckle button.
BLUE PLASTIC TABS
While holding the #2 tool, position the #3 tool outside the metal frame and just above the 2 blue plastic tabs.
Push the #3 tool to release the button.
Remove the button.
5. Install the new button.
NOTE: The new button has a QR code applied to both sides and is installed in the reverse order of removal. The QR code is used by the Buckle Service Application during the repair verification process after the button has been replaced. It also provides a method of differentiating old buttons from new buttons.
QR CODE #2 TOOL
NEW BUTTON
G-MASS T-BAR
BUTTON RECESS
T-BAR ALIGNED
IN BUTTON RECESS
BUTTON BRIDGE
Continue holding
the #2 tool, position the new button between the frame and the g-mass.
Ensure the g-mass t-bar is aligned in
the recess of the button.
Gently push down on
the button’s bridge until an audible click is heard. Leave the #2 tool in place.
• Using side-cutters, remove the bridge from the old button then discard it.
Page 16 of 36
6.Return to the Buckle Service APP to make your selection and continue.
Select COMPLETED, if the new button was successfully installed without encountering any problems. (go to verification step 7)
Select FAILED, if while installing the new button:
•The G-Mass shifted or fell out during theprocedure.
•The new button would not snap in place.(go to Seat Belt Buckle Replacement)
SEAT BELT BUTTON REPLACEMENT REPAIR VERIFICATION
Prior to Seat Belt Button Replacement Repair Verification, watch this video:
After selecting COMPLETED, the application requests a series of pictures to verify the seat belt button replacement was done correctly
1.New button verification (QR Code and #2 Tool).
•Take a picture to confirm a new button is installed and the #2 tool was used to secure the G-mass sensor duringthe button replacement.
NOTE: The #2 tool must be captured in the picture. If the #2 tool is not visible in the picture, the repairwill not pass during the technician review and a complete buckle replacement will be required tocomplete the repair.
QR CODE No.2 TOOL
Take a picture of the buckle that clearly shows QR code on the new button, and the #2 tool inserted under the buckle bridge.
Tap SUBMIT when satisfied with the picture.
2.After the picture uploads successfully, the application provides steps to prepare the buckle for the secondverification picture taken from the door side of the buckle:
•Remove the #2 tool.
•Press down on the button to reset the latch.
•Confirm the new button is securely attached.
SUBMIT
RE-TAKE PICTURE
Before submitting, be sure that your photo clearlyshowsthenewbutton’sQR-codeandthe tool #2 inserted.
Page 17 of 36
TONGUE LATCHED
3.New button verification (Door Side).
RE-TAKE PICTURE
SUBMIT
Insert the Seatbelt Tongue into the buckle and confirm it is latched. Pull up on the seatbelt to provide a clear view of the buckle.
Frame the picture using the app’s cut-out guide. Long press on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture
NOTE: The application will analyze the photo and provide feedback.
Press NEXT. FEEDBACK FEEDBACK
VIN: 5J6RW2H90HL000000
A green check mark will be displayed in the top right of the screen when the application is able to verify the repair.
If the application is unable to verify the repair, a “?” or “X” will be displayed in the top right corner of the screen and feedback will be provided on the bottom of the screen to assist in improving the next picture retake.
When an “X” is displayed, it will be recorded by the strike counter at the bottom of the screen. If a fifth strike is issued, the application will proceed to the buckle replacement path.
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
Page 18 of 36
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
4.New button verification (Console Side).
With the buckle still latched, pull down on the buckle and frame the picture using the application’s cut-out guide.
Make sure the G-MASS is visible. Long press on the screen to capture the picture.
Tap SUBMIT when satisfied with the picture.
5.After tapping SUBMIT the application will process the picture.
Press CONTINUE. FEEDBACK FEEDBACK
A green check mark will be displayed in the top right of the screen when the application is able to verify the repair.
If the application is unable to verify the repair, a “?” or “X” will be displayed in the top right corner of the screen and feedback will be provided on the bottom of the screen to assist in improving the next picture retake.
When an “X” is displayed, it will be recorded by the strike counter at the bottom of the screen. If a fifth strike is issued, the application will proceed to the buckle replacement path.
NOTE: If the application returns ? or X frequently, refer to Tips and Trick step 6 and 7.
VIN: 5J6RW2H90HL000000
VIN: 5J6RW2H90HL000000
RE-TAKE PICTURE
SUBMIT
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6.Final Function Check.
•Make sure the harness wire is correctly set inside the groove before installing the lower buckle cover.
•Install the buckle cover.
•If a screw is lost or misplaced, replacement screws are available P/N 90121-TLA-305.
•Confirm the buckle is functioning correctly by inserting the tongue into the latch and tugging on the seatbelt toconfirm the buckle is securely latched. Unlatch the buckle and repeat the process 3 to 4 times.
•Confirm no additional SRS DTC have been introduced.
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Select PASSED, if the buckle is functioning correctly and no SRS indicators or buckle DTCs have been introduced. (Go to step 7)
Select FAILED, if the buckle is not functioning correctly and/or SRS indicator is now on.
(go to Seat Belt Buckle Replacement)
7.In this process, pictures taken are now uploaded and sent to a trained analysts for human verification review.Because each photo is carefully reviewed for proper repair verification, this process may take a few minutes tocomplete.
NOTE: Do not attempt to exit or refresh the screen.
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•If the pictures reveal that the repair was performed correctly, a warranty code will be generated and displayedfor that repair.
NOTE: For a warranty claim submission, please provide these codes to your Warranty Administrator.
Tap FINISH to return to the Buckle Status Screen.
The status for the buckle will display COMPLETED and the warranty code will be displayed.
Continue repairs and do not release the vehicle until COMPLETED status is displayed for both the driver and passenger buckles.
•If the analyst is unable to judge that the repair was performed correctly, a complete buckle replacement will berequired.
The application will
display “Human review declined” and provide the reason(s) for the declined review.
The application will advance
to the Buckle Replacement Procedure. (go to Seat Belt Buckle Replacement.)
•Do not release vehicle before the repair is confirmed and the buckle status shows Completed for boththe driver and passenger side.
•See Tips and Tricks step 5 for information on retrieving warranty codes.
VIN: 0000000000000000
VIN: 0000000000000000
Buckle replacement required
Check buckle inventory
Is a Driver side assembly available to complete a buckle replacement?
NO BUCKLE AVAILABLE
BUCKLE AVAILABLE
Human review declined
The reason(s) for the declined review:
Photo #1: No tool #2
Photo #2: Unable to confirm proper repair
Photo #3: Unable to confirm proper
VIN: 0000000000000000
VIN: 0000000000000000
VIN: 0000000000000000
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BUCKLE AVAILABLE
NO BUCKLE AVAILABLE
SEAT BELT BUCKLE REPLACEMENT
Prior to Seat Belt Buckle Replacement, watch this video:
1.Buckle Inventory Check.
Before making a selection, check your dealer inventory for the buckle assembly that needs to be replaced. (Driver or Passenger side).
Select BUCKLE AVAILABLE,
if the inventory is available. (go to step 2)
Select NO BUCKLE AVAILABLE,
if there are no buckles currently available in dealer inventory.
The status for the buckle will display “Verification Failed Buckle replacement required” in yellow. When a buckle becomes available, repeat steps 1-4 of the inspection procedure to get to the Status Screen. Select the yellow arrow to the right of the status to resume the Seat Belt Buckle Replacement Procedure.
Choose buckle side
VIN: 0000000000000000
Buckle Status
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2.Scan the new buckle’s QR-Code.
NOTE: The QR-Code from the new buckle must be scanned prior to installing.
QR CODE
Before replacing the entire buckle with a new one, scan the QR-code located at the bottom of the new buckle.
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3.Begin Buckle Replacement Process.
NOTE: Do not make a selection until directed to do so in step 17.
4.Adjust the seat to the forward most position and remove the rear seat bolts.
REAR SIDE
BOLTS
Remove.
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5.Adjust the seat to the rear most position, raise the seat height to the highest position (if equipped) and recline theseat back until the head restraint is behind the B-pillar.
Adjust seat-back angle with head restraint behind B-pillar.
Raise seat height to the highest position (if equipped)
6.Disconnect and isolate the cable with the 12 volt battery sensor from the 12 volt battery.NOTE:
•Keep the driver’s door open, and after turning the vehicle to the OFF (LOCK) mode.
•Always disconnect the negative side first.
•To protect the connector from damage, do not hold it when removing the terminal.
•Do not disconnect the 12 volt battery sensor from the cable.
•Wait 3 minutes before starting work.
TYPE A
COVER
SENSOR BATTERY SENSOR
CONNECTOR TERMINAL
12-VOLT BATTERY
TERMINAL CABLE 12-VOLT BATTERY
TERMINAL CABLE
TYPE B
SENSOR BATTERY
COVER
CONNECTOR
SENSOR
TERMINAL
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7.Remove the front seat bolts.
FRONT SIDE
BOLTS
Remove.
8.Lift and move the seat back while leaning the seatback into the rear door opening to lay the seat on its side.
NOTE: To prevent scratching/damaging the center console, do not allow the seat rails to contact the center console.
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9.With the seat laying on its side, remove the seat belt buckle from the seat frame.
SEAT BELT BUCKLE
Remove.
DRIVER’S SEAT ONLY
BOLT
32 N.m
(24 lb-ft) Remove.
•Detach the harness clip(s) and connector clip(s).
HARNESS CLIPS
Detach.
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10.Install the seat belt buckle in the reverse order of removal, then tighten the seat belt buckle bolt to the specifiedtorque.
SEAT BELT BUCKLE
Remove.
DRIVER’S SEAT ONLY
BOLT
32 N.m
(24 lb-ft) Remove.
HARNESS CLIPS
Detach.
11.Lift and move the seat back into position and tighten the front bolts hand tight.
12.Reconnect the cable with the 12 volt battery sensor to the 12 volt battery.
NOTE: To protect the connector battery sensor from damage, do not hold it when installing the terminal.
.
13.Adjust the seat to the front most position and install the rear bolts hand tight.
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1
2
14.Adjust the seat as needed to tighten the bolts to the specified torque in the sequence shown.
FRONT SIDE REAR SIDE
BOLTS
43 N.m (32 lb-ft) Remove.
BOLTS
43 N.m (32 lb-ft) Remove.
15.Disconnecting the battery causes the steering angle neutral position to be lost. Do the Steering Angle NeutralPosition Learning Procedure:
15.1. Learning with the HDS:
NOTE:
•If learning can not be completed, refer to the Check the EPS system in service information.
•During the learning procedure, pay attention to the following:
–If you turn the vehicle to the OFF (LOCK) mode while learning, do the learning again from thebeginning.
–Do not lift up the vehicle when you start the engine.
–Do not rapidly turn the steering wheel.
•Do not press the brake pedal during the Steering Angle Neutral Position Learning Procedure.
15.1.1. Connect the HDS to the DLC located under the driver’s side of the dashboard.
15.1.2. Turn the vehicle to the ON mode, but do not start the engine.
15.1.3. Set the steering wheel in the straight ahead position.
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15.1.4. Select the ADJUSTMENT from the ABS/VSA menu with the HDS, then select ALL SENSOR, and follow the screen prompts.
15.2. Learning method while driving:
NOTE: Use this method only if road and environmental conditions allows safe operation.
15.2.1. Drive the vehicle and make complete, left and right turns (at intersections) at speeds above 6mph (10 km/h) until the indicators turns off.
NOTE: Situations that make learning difficult shown below:
•Driving on a rough road.
•Driving 6 mph (10 km/h) or less.
•Driving on a sloped road.
•Rapid acceleration and deceleration.
15.2.2. Check that the indicators turn off.
15.3. Learning method while stopped:
15.3.1. Park the vehicle on a flat and level surface.
15.3.2. Start the engine.
15.3.3. Set the steering wheel to the neutral (straight ahead) position.
15.3.4. Turn it one rotation to the left and return it to the original position.
15.3.5. Turn it one rotation to the right and return it to the original position.
15.3.6. Turn it quarter to the left and return it to the original position.
15.3.7. Turn it quarter to the right and return it to the original position.
15.3.8. Turn it quarter to the left and return it to the original position.
15.3.9. Turn it quarter to the right and return it to the original position.
15.3.10. Make sure the indicator is off.
16.If the passenger’s side seat belt buckle was replaced, do the following weight sensor operation check:NOTE:
•Before doing this procedure. clear the DTCs.
•Before doing this procedure, make sure the 12 volt battery is fully charged.
•Make sure the front passenger’s seat and all components of the seat are correctly installed.
•Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
•Make sure there is nothing in the front passenger’s seat-back pocket.
•Make sure the vehicle is on level ground.
•When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
•When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows andmoonroof (if equipped), and perform this procedure after one hour or more.
•Do not expose the front passenger’s seat to sudden temperature changes.
•Do not use the A/C or the heater.
•Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
•Do not attach the seat belt tongue into the buckle.
•If possible, do all of these procedures inside.
16.1. Turn the vehicle to the OFF (LOCK) mode.
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16.2. Connect the HDS to the DLC located under the driver’s side of the dashboard.
16.3. Turn the vehicle to the ON mode, but do not start the engine.
16.4. Activate the HDS, then make sure the HDS communicates with the PCM and other vehicle systems. If it doesn’t, go to the DLC circuit troubleshooting (with ACC) or F-CAN circuit troubleshooting (without ACC).
NOTE: For the models without ACC, if the F-CAN circuit troubleshooting is OK, go to the DLC circuit troubleshooting in service information.
16.5. Do the Front Passenger’s Weight Sensor Operation Check
• Before doing this procedure, clear the DTCs.
• Before doing this procedure, make sure the 12 volt battery is fully charged.
• Make sure the front passenger’s seat and all components of the seat are correctly installed.
• Make sure nothing is on the front passenger’s seat, including aftermarket seat covers or mats.
• Make sure there is nothing in the front passenger’s seat-back pocket.
• Make sure the vehicle is on level ground.
• When you perform this procedure, the vehicle temperature must be between 41- 113 °F (5 – 45°C).
• When the vehicle is exposed to intense cold or intense heat, move the vehicle inside, open the windows and moonroof (if equipped), and perform this procedure after one hour or more.
• Do not expose the front passenger’s seat to sudden temperature changes.
• Do not use the A/C or the heater.
• Do not touch the front passenger’s seat and keep the vehicle stationary during this procedure.
• Do not attach the seat belt tongue into the buckle.
• If possible, do the procedures inside.
16.6. Position the front passenger’s seat all the way rearward and lowermost (if equipped with the height adjuster), then adjust the seat-back to the forward most position.
NOTE: Do not move the seat from this position until the operation check is completed.
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16.7. From System Selection Menu, select SRS, then Data List. In the Data List, select FRONT PASSENGER’S WEIGHT. The weight (T0) of the front passenger’s seat is displayed by the HDS. Write this measurement down as “T0” on a piece of paper.
•If the reading on the HDS (T0) is within ±2.1 kg (±4.6 lbs), go to step 16.8.
•If the reading on the HDS (T0) is at or not within ±2.1 kg (±4.6 lbs), turn the vehicle to the OFF (LOCK)mode, and go to the Front Passenger’s Weight Sensor Initialization in service information.
16.8. Prepare a weight between 10 kg (22 lbs)–20 kg (44 lbs), then measure and note its actual weight (M) with a weight scale.
NOTE:
•The weight scale must be accurate within 1 kg (2 lbs).
•The weight must be uniform in shape and size to allow precise placement on the seat.
16.9. Precisely place the prepared weight on the center of the front passenger’s seat as shown.
16.10. From the Data List, select FRONT PASSENGER’S WEIGHT. The weight (T1) of the front passenger’s seat is displayed by the HDS. Write this measurement down as “T1”.
16.11. Divide (M) by 2. Write this calculation as “M1” on a piece of paper.
16.12. Calculate the variance between the weight measured by the weight scale and the HDS with the formula:
Variance = ((T1)-(T0)-(M1))
T1: Weight measured by the HDS with the weight on the seat.
T0: Weight measured by the HDS with no load on the seat.
M1: Half of the weight measured by the weight scale.
If the variance is within ±2.2 kg (±4.9 lbs), initialization is complete.
If the variance is at or not within ±2.2 kg (±4.9 lbs), do the following and then go to the Front Passenger’s Weight Sensor Initialization in the service information.
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16.13. Turn the vehicle to OFF (LOCK) mode.
17.Return to the Buckle Service Application and Press, “THE BUCKLE IS NOW REPLACED”. A warranty code will begenerated and displayed for that repair.
NOTE: For a warranty claim submission, please provide these codes to your Warranty Administrator.
Tap FINISH to return to the Buckle Status Screen.
The status for the buckle will display COMPLETED and
the warranty code will be displayed.
Continue repairs and do not release the vehicle until COMPLETED status is displayed
for both the driver and passenger buckles.
TIPS AND TRICKS
Prior to the Seat Belt Buckle Replacement, watch this video:
Here are some tips and tricks to help in successfully completing the repair.
1.To prevent connectivity issues with the Buckle Service APP, it is critical that the repair is done in an area with astrong Wi-Fi signal.
2.During any of the photo verification process, the requirement help screen can be recalled by simply tapping on theicon from the bottom right of the screen.
VIN: 0000000000000000
VIN: 0000000000000000
Warranty code
Write this code down. Note that only your login credentials can retrieve the code again by scanning the vehicle’s VIN.
Replace complete buckle assembly
follow the service bulletin procedures to installthe newlyscanned buckle assembly.
THE BUCKLE IS NOW REPLACED
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3 DOTS
3.The device’s camera can sometimes have issues focusing. If this happens, turn the flashlight off to refocus bytapping on the flashlight icon from the bottom left of the screen. If turning the flashlight off still does not work, pressthe back arrow from the top of the screen to restart the process.
BACK ARROW
FLASHLIGHT
4.For any technical issues with the Application, the help center contact info can be displayed by pressing the 3 dotsfrom the top right of the APP screen and selecting Contact help center.
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If the App returns or
… move the camera closer to frame the buckle outside the cut-out guide.
5.Warranty code retrieval.
6.Application is unable to verify the repair picture #2 (Latch) or picture #3 (G-mass) – Under certain conditions, theapplication may have difficulty judging the repair photo. If this occurs, move the camera closer to the buckle andframe the buckle outside the APP’s cut-out guide.
? when the buckle is framed inside the cut-out guide…
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7.Application is unable to verify the repair Picture #3 – G-mass Camera Angle. Some camera angles make it difficultfor the application to judge the repair photo. If this occurs, position the camera making sure the camera is parallelwith the face of the buckle as shown below. The pictures to the left illustrate a camera angle taken from the side ofthe buckle. The pictures on the right illustrate a camera angle taken with the camera parallel with and directly infront of the buckle.
Blue tab is not visible.
Both blue tabs are visible.
Device too close to bolster.
The App may return or when the buckle is framed inside the cut-out guide…
Move the camera away from the seat bolster, making sure the camera is parallel with buckle and both blue tabs are visible in the picture.
END

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SEOCONTENT-END