Warranty Extension: 2019-2021 Honda Insight A/C Condenser

SEOCONTENT-START

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 12
Service Bulletin
21-016
May 28, 2021 Version 1
Warranty Extension: 2019-21 Insight A/C Condenser
AFFECTED VEHICLES
Year
Model
Trim Level
VIN Range
2019-21
Insight
ALL
Check the iN VIN status for eligibility.
BACKGROUND
American Honda is extending the warranty on the A/C condenser to 10 years from the original date of purchase with unlimited miles.
This warranty extension only covers vehicles that have a defective A/C condenser from the factory. The A/C condenser was not manufactured to specification. As a result, corrosion may develop in the form of tiny holes in the condenser tube walls that allow the refrigerant to leak out.
This does not apply to any vehicle that has a leaking condenser due to foreign object damage.
It also does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any state’s law.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Do the inspection procedure and, only if there is a leak in the A/C condenser caused by corrosion or other manufacturing condition, replace it.
Page 2 of 12
PARTS INFORMATION
Part Name
Part Number
Quantity
Condenser Assembly
80100-TXM-A02
1
O-Ring (1/2 in)
80872-SN7-003
1
O-Ring (8 mm)
80873-ST7-000
1
REQUIRED MATERIALS
NOTE: Once you open the POE Compressor Oil container, dispose of any unused oil. Do not store it or reuse.
Part Name
Part Number
Quantity
POE Compressor Oil
38899-TX9-033
1
1234yf Refrigerant
08799-0003
Refer to service bulletin 16-064 for calculation instructions.
TOOL INFORMATION
Tool Name
Part Number
Quantity
R-1234yf A/C Recover, Recycle, Recharge Machine
ROB421234
1
R-1234yf Leak Detection Kit
TRP1234YFA
1
Marksman II Ultrasonic Leak Detector
TRPT9367L
1
Page 3 of 12
WARRANTY CLAIM INFORMATION
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
6165A3
Inspect the A/C system for leaks.
1.0 hr
6C300
Z9W00
A21016A
80100-TXM-A01
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
6161M3
Inspect the A/C system for leaks.
1.0 hr
6C300
Z9W00
A21016B
80100-TXM-A01
C
Replace the condenser (Includes refrigerant evacuation and recharge).
1.4 hr
Skill Level: Repair Technician
INSPECTION PROCEDURE
NOTE: Make sure you review the precautions when working with the A/C system.
1. Evacuate and recharge the A/C system with the appropriate dye for the vehicle.
NOTE:
• When using the Robinair R-1234yf A/C Recover, Recycle, Recharge Machine, a system vacuum is automatically done when it recharges the system. Use the automatic vacuum check for this bulletin.
• For additional information on how to check if the condenser is leaking, go to service bulletin 07-030, A/C Leak Detection.
• If the refrigerant level is low, the compressor may not activate. Fill the system with enough refrigerant to engage the compressor.
• If there is a large leak in the system, the vacuum leak test may fail and you will be unable to add refrigerant to the system. In that case, continue to step 3. You will use the ultrasonic leak detector with the system under vacuum to identify where the leak is. For details on how to use it, watch the Tech2Tech video, “Check for A/C Leaks with the Ultra Sonic Leak Detector.”
2. Turn on the A/C, set the climate control to MAX COOL, and make sure the ECO switch is turned to OFF.
NOTE:
• Allow the dye to circulate in the A/C system for a minimum of 60 minutes before inspecting for leaks. Continue to step 3 while the A/C system is circulating the dye.
• If the customer is unable to leave the vehicle for an extended period, have the service advisor schedule a follow-up appointment 24 to 48 hours later.
3. Remove the millimeter wave radar cover.
Page 4 of 12
4. Remove the front bumper upper trim.
Page 5 of 12
5. Remove the front bumper and the lower grille ducts.
6. Check for leaks in the central condenser area.
Page 6 of 12
7. Check the joints between the horizontal tubes and the vertical pipes.
8. Check the inlet and outlet joints and the dryer cap for leaks.
NOTE
Leaks from the O-rings or the receiver/dryer cap are not covered by this bulletin.
Page 7 of 12
Examples of leaks detected with dye
Leaks will appear fluorescent green/yellow under UV light.
Some leaks are visible with the correct angle of UV light. This leak is deep in the groove between fins.
Some leaks may not be visible from certain angles. Aim the UV light from different angles to detect leaks on horizontal tube surfaces.
Page 8 of 12
Some condensers may have multiple leaks.
• If the condenser is leaking, go to the next step.
• If the condenser is not leaking, this bulletin does not apply. Continue with normal troubleshooting.
9. Make sure the leak is not caused by a foreign object.
There are several types of damage that can result in a leak. This bulletin is for leaks that are caused by the manufacturing process. Damage like those caused by foreign objects that break the tube face are not covered under this warranty extension. A foreign object may damage the fins, but as long as the tube face is not impacted, the leak is covered under this warranty extension.
• Tube face damaged by foreign object – This bulletin does not apply, continue with normal system troubleshooting.
• Foreign object damage but tube face is not damaged, or the tube face is corroded – Go to REPAIR PROCEDURE.
• No damage or corrosion found but the condenser is leaking – Go to REPAIR PROCEDURE.
Page 9 of 12
REPAIR PROCEDURE
NOTE:
• Only replace the A/C condenser under this warranty extension if it is leaking due to corrosion or manufacturing defect.
• Make sure you review the precautions when working with the A/C system.
1. Follow the equipment manufacturer’s instructions, and connect the A/C recover/recycle/recharge machine to the high- pressure service port and the low-pressure service port.
2. Recover the refrigerant from the A/C system.
3. Measure the amount of refrigerant oil removed from the A/C system after the recovery process is completed. Make sure to put the same amount of new refrigerant oil back into the A/C system before charging.
Page 10 of 12
4. Remove the front bumper upper center beam.
5. Remove the horn.
Page 11 of 12
6. Unbolt the electric powertrain radiator to provide more space for removal of the A/C condenser.
NOTE: Do not disconnect the radiator hoses or bend them excessively.
7. Disconnect the discharge hose.
8. Disconnect the receiver pipe.
9. Remove the A/C condenser.
10. Install the new A/C condenser assembly.
Page 12 of 12
11. Install all the removed parts in the reverse order of removal:
• Receiver pipe − replace the 8 mm O-ring (80873-ST7-000)
• Discharge hose − replace the 1/2 in O-ring (80872-SN7-003)
• Radiator
• Horn
• Front bumper upper center beam
• Lower grille ducts
• Front bumper
• Front bumper upper trim
• Millimeter wave radar cover
NOTE: Torque all fasteners to specification.
12. Add the necessary amount of refrigerant oil to the A/C system. Refer to A/C Refrigerant Oil Replacement in the service information.
13. Add the necessary amount of refrigerant to the A/C system. Refer to A/C Refrigerant Recovery/Evacuation/Charging in the service information.
14. Make sure there are no refrigerant leaks and the A/C system functions properly.
END

SEOCONTENT-END

SEOCONTENT-START

July 2021
Warranty Extension: 2019–21 Insight A/C Condenser
VIN: <VIN>
Dear <First Name/Last Name>:
What is the reason for this Warranty Extension?
On some 2019–21 Insight models, the A/C condenser may leak refrigerant.
American Honda is extending the warranty on the A/C condenser to 10 years from the original date of purchase
with unlimited miles. This warranty extension provides coverage for the original owner and any subsequent
owners. No action is required on your part unless you experience a problem.
This warranty extension only covers vehicles that have a defective A/C condenser from the factory. The A/C
condenser was not manufactured to specification. As a result, corrosion may develop in the form of tiny holes
in the condenser tube walls that allow the refrigerant to leak out.
This does not apply to any vehicle that has a leaking condenser due to foreign object damage.
It also does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial
institution or insurer, or has a branded or similar title under any state’s law.
What will Honda do?
If your vehicle’s A/C condenser leaks refrigerant during the extended warranty period, call any authorized Honda
dealer and make an appointment to have your vehicle inspected. If the leak is determined to be a result of the
defective A/C condenser, the repair will be done for FREE. Please plan to leave your vehicle at the dealer for
at least one day to allow them flexibility in scheduling.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2019–21 Insight involved in this warranty extension.
If this is not the case, or the name/address information is not correct, please fill out and return the enclosed,
postage-paid Information Change Card. We will then update our records.
If you previously paid to have your vehicle’s A/C system inspected and A/C condenser replaced, you may be eligible
for reimbursement, even if you no longer own the vehicle. Refer to the attached reimbursement instructions for
eligibility requirements and the reimbursement procedure.
If you have questions
If you have any questions about this notice or need assistance with locating a local Honda dealer, please go to
owners.honda.com or askdave.honda.com. For further assistance, you may call American Honda’s Customer
Support & Campaign Center at 1-888-234-2138. Customers in U.S. territories, please contact your local
distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division Service Bulletin #21-016 Defect 6C300 / Symptom Z9W00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
6C3 CO-16447
Julio del 2021
Extensión de garantía: Condensador del aire acondicionado (A/C) del Insight 2019–2021
VIN: <VIN>
Estimado <First Name/Last Name>:
¿Cuál es el motivo de esta extensión de garantía?
En algunos modelos Insight 2019–2021, el condensador del aire acondicionado (A/C) puede tener una fuga de
refrigerante.
American Honda está extendiendo la garantía en el condensador del aire acondicionado (A/C) a 10 años a partir de
la fecha original de compra, sin límite de millas. Esta extensión de garantía brinda cobertura al propietario original
y a cualquier propietario subsiguiente. No se requiere ninguna acción de su parte a menos que usted experimente
algún problema.
Esta extensión de garantía solamente cubre los vehículos que tienen un condensador del aire acondicionado (A/C)
defectuoso de la fábrica. El condensador del aire acondicionado no fue fabricado a especificación. Como resultado,
se puede crear corrosión en la forma de orificios muy pequeños en las paredes del tubo del condensador que
permiten que el refrigerante se fugue.
Esto no aplica a los vehículos que tengan una fuga en el condensador debido a daño por un objeto extraño.
Esto tampoco aplica a los vehículos que alguna vez se hayan declarado pérdida total o que se hayan vendido
para su recuperación por una institución financiera o compañía de seguros o que tenga una marca o título similar
conforme alguna ley estatal.
¿Qué hará Honda?
Si el condensador del aire acondicionado (A/C) del vehículo fuga refrigerante durante el periodo extendido de
la garantía, llame a cualquier concesionario Honda autorizado y programe una cita para que inspeccionen su
vehículo. Si se determina que la fuga es un resultado de un condensador del aire acondicionado (A/C) defectuoso,
la reparación se realizará de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario
por lo menos un día, para permitir flexibilidad en la programación de la cita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros indican que usted es propietario o arrendatario de un vehículo Insight 2019–2021, el cual forma
parte de esta extensión de garantía. Si no es el caso, o si la información de nombre/dirección no está correcta,
por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto actualizaremos
nuestros registros.
Si usted anteriormente ha pagado por inspeccionar el sistema del aire acondicionado (A/C) y el reemplazo del
condensador del aire acondicionado (A/C) de su vehículo, usted puede calificar para un rembolso, aunque ya no
sea el propietario del vehículo. Consulte las instrucciones para reembolso que se encuentra anexa para ver los
requisitos de elegibilidad y el procedimiento de reembolso.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ubicar un concesionario Honda local,
por favor visite owners.honda.com. Si necesita asistencia adicional, usted puede llamar al Centro de Apoyo al
Cliente y Campañas de American Honda al 1-888-234-2138. Los clientes en territorios de Estados Unidos,
por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
Boletín de Servicio #21-016 Defecto #6C300 / Síntoma #Z9W00
AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., – P.O. Box 2215
Torrance, CA 90509-9870
Instructions for Reimbursement
Honda Warranty Extension 6C3
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s A/C condenser inspected and replaced.
• The repairs were completed, or started, prior to the notice date; repairs made after the notice date
must be administered by a Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information
will result in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of facility, mileage, and date of repair
3. Diagnosis and itemized cost of repair – parts and labor
4. Proof of Payment – proof of payment that identifies the amount paid for the repair. For example:
cashed check, credit card receipt/invoice, cash withdrawal receipts. (Note: Please black out
any personal information)
Repairs were performed at (check one): ❒ Authorized Honda Dealer ❒ Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via QR: Scan code, select Topic Recalls/Campaigns
Sub-Topic Recalls/Campaigns: Reimbursement Request
OR
Via Web: owners.honda.com, Select “Send an Email”
(Located in the “Contact Us” section
(Fill-in the information below – Please print)
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact
American Honda’s Customer Support & Campaign Center at 1-888-234-2138
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Primary Phone:
Vehicle Identification Number
Email Address:
Total Amount Requested: $
Secondary
Phone:
6C3
Instrucciones para el reembolso
Extensión de garantía Honda 6C3
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por la inspección y el reemplazo del condensador del A/C del vehículo.
• Las reparaciones fueron completadas o se iniciaron, previamente a la fecha de la notificación;
las reparaciones realizadas después de la fecha de la notificación deben ser administradas por
un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted todavía puede calificar
aunque no sea el propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir
toda la información requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación, millas y fecha de la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. Prueba de pago – prueba de pago que identifica la cantidad pagada por la reparación. Por ejemplo:
cheque cancelado, recibo de cargo a tarjeta de crédito/factura, recibos de retiros de efectivo.
(Nota: Por favor sombreé cualquier información personal)
Las reparaciones fueron realizadas en un (marque uno):
❒ Concesionario autorizado Honda ❒ Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por medio Escanee el código, seleccione “Topic Recalls/Campaigns”
de QR: (Tópico Campañas/Campañas de seguridad)
“Sub-Topic Recalls/Campaigns”: (Sub-Tópico
Campañas/Campañas de seguridad) Solicitud de reembolso
O
Por medio owners.honda.com, Seleccione “Send an Email” Enviar un correo electrónico
del sitio web: (Ubicado en la sección “Contact Us” [Comuníquese con nosotros])
(Llene la información a continuación – Por favor escriba en letra legible)
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con
el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado:
Número de identificación del vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Teléfono
secundario:
6C3
Teléfono primario:
Código
postal:

SEOCONTENT-END