Warranty Extension: 2016-2020 Honda HR-V CVT Premature Belt Deterioration

SEOCONTENT-START

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.
© 2021 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 22
Service Bulletin
21-047
June 1, 2021 Version 2
Warranty Extension: 2016-20 HR-V CVT Premature Belt Deterioration Supersedes 21-047, Dated April 27, 2021, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2016–20
HR-V 2WD & AWD (CVT models only)
ALL
Check the iN VIN status for eligibility.
REVISION SUMMARY • Under PARTS INFORMATION, additional CVT ordering information and images were added. • Under WARRANTY INFORMATION, additional claim information was added. • Under REQUIRED MATERIALS, a material was added.
BACKGROUND
Due to the possibility of early deterioration of the Continuous Variable Transmission (CVT) drive belt, American Honda is extending the warranty coverage on these CVT models to 7 years from the original date of purchase or 150,000 miles, whichever comes first. If the PCM software was previously updated in service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection, the warranty extension applies, since the CVT primary drive belt is now a OBD-monitored part due to the addition of DTC P271E.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before they are sold.
CORRECTIVE ACTION
Replace the Continuously Variable Transmission (CVT).
NOTE: Update the Continuously Variable Transmission (CVT) PCM software, and do the CVT inspection before doing this repair. Refer to service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection.
Page 2 of 22
PARTS INFORMATION
Part Name
Part Number
Quantity
Transmission Assembly
06200-52P-A02RM
1
Transmission Assembly
06200-52N-A04RM
1
Transmission Assembly
06200-52P-A70RM
1
NOTE: After the vehicle was updated and if the CVT failed the magnet inspection in service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection, to order a replacement transmission fill out AT/CVT Order form under Reman Parts/Special Orders section on iN. You will need to have the following information: • Provide a clear picture of the magnet sticking on the CVT oil pan at the inspection area (this picture should have been taken during the CVT magnet inspection).
• Drain the CVT fluid through a paint strainer as shown below. Provide a clear picture of the inside of the strainer showing any contamination.
• Provide a clear picture of any contaminates on the end of the oil pan drain plug.
Page 3 of 22
• Upload the three images to the Tech Line Image Upload page before submitting the CVT order form on iN. If you have not contacted Tech Line then use the last 7 digits of the VIN for the Tech Line Reference No. • Select Tech Line Agent Name – David Wong
• Fill out the AT/CVT Order form under Reman Parts/Special Orders section on iN. If the vehicle is beyond the 5 year / 60,000 mile warranty term use 21047 as the Goodwill VSC Authorization. This will allow the order to be processed under the Extended warranty coverage, then continue filling out the remaining required information on the form.
• Once the CVT order & three images have been received your order will be reviewed by RPO. Additional requests and images may be required by RPO before release of the CVT.
Page 4 of 22
REQUIRED MATERIALS
Materials
Part Number
Quantity
Honda HCF-2 Continuously Variable Transmission Fluid (55-gallon drum)
08200-9020
8 quarts (AWD)
7 quarts (FWD)
Honda HCF-2 Continuously Variable Transmission Fluid (1-quart bottle)
08200-HCF2 Disposable Paint Strainer (pack of 250) or Commercially equivalent (fixes 250 vehicles) PMICSM6 1
WARRANTY CLAIM INFORMATION
NOTE: • Check the powertrain and emissions table on the iN to verify the applicable coverage. • Use the information shown below: – If within 5 years / 60,000 miles, use normal Powertrain coverage in the flat rate manual. – If over 5 years / 60,000 miles, but within 8 years / 80,000 miles, use the operation number below for the emissions warranty coverage. – If over 5 years / 80,000 miles, but within 7 years / 150,000 miles, use the operation number below for the warranty extension coverage.
Use the information below if the warranty information is covered by the emissions warranty of 8 years or 80,000 miles.
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
2181CU
2016-20 2WD Replace Transmission 8/80 Emissions Warranty (Includes DTC clear, alignment & VSA sensor learn)
5.4 hr.
00504
03214
A21047A
20031-52N-A02
2016-18 AWD Replace Transmission 8/80 Emissions Warranty (Includes DTC clear, alignment & VSA sensor learn)
5.8 hr.
A21047B
20031-52P-A02
2019-20 AWD Replace Transmission 8/80 Emissions Warranty (Includes DTC clear, alignment & VSA sensor learn)
A21047C
20031-52P-A70
Page 5 of 22
Use the information below if the warranty information is covered for 7 years or 150,000 miles.
Operation Number
Description
Flat Rate Time
Defect Code
Symptom Code
Template ID
Failed Part Number
2181CT
2016-20 2WD Replace Transmission 7/150 Warranty Extension (Includes DTC clear, alignment & VSA sensor learn)
5.4 hr.
6M900
JAT00
A21047D
20031-52N-A02
2016-18 AWD Replace Transmission 7/150 Warranty Extension (Includes DTC clear, alignment & VSA sensor learn)
5.8 hr.
A21047E
20031-52P-A02
2019-20 AWD Replace Transmission 7/150 Warranty Extension (Includes DTC clear, alignment & VSA sensor learn)
A21047F
20031-52P-A70
Skill Level: Repair Technician
INSPECTION PROCEDURE AND CONFIRMATION OF FAILED CVT
The transmission inspection utilizes a special magnet to detect any metal fragments that may have been shed from the CVT belt. These fragments will collect in the oil pan. The inspection is done by placing a clear template on the CVT oil pan. Refer to service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection.
If the PCM was updated and the CVT failed the magnet inspection on service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection, contact Tech Line to order a replacement transmission. You will need to have the following information:
• Provide a clear picture of the magnet sticking on the CVT oil pan at the inspection area (this picture should have been taken during the CVT magnet inspection).
• Drain the CVT fluid through a paint strainer as shown below. Provide a clear picture of the inside of the strainer showing any contamination.
• Provide a clear picture of the magnet on the end of the oil pan drain plug.
REPAIR PROCEDURE
1. Remove wiper arms and cowl cover.
Page 6 of 22
2. Remove the left and right front fender covers.
3. Remove the hood rear seal.
4. Remove the cowl cover.
Page 7 of 22
5. Remove the dashboard upper lid.
6. If necessary, remove the dashboard upper lid insulator.
7. Remove the front grille cover.
8. Remove the air intake duct.
Page 8 of 22
9. Remove the air cleaner.
10. Disconnect and remove the 12-volt battery. Refer to the service information.
11. Remove the bolts and disconnect the connectors.
12. Remove the lock pin, control pin, shift cable bracket, shift cable, and engine wire harness.
NOTE: Do not bend the shift cable excessively.
Page 9 of 22
13. Remove the engine cover, harness cover bolts, harness bracket, harness holder, disconnect the connectors.
14. Remove the bolts, clamps, and move the harness holder, then remove the bracket.
15. Attach the universal lifting eyelet to the cylinder head.
Page 10 of 22
16. Install the engine support hanger, then attach the hook to the slotted hole in the universal lifting eyelet. Tighten the wing nut by hand and support the engine/transmission.
NOTE: Be careful when working around the windshield.
17. Remove the ground cable and the transmission mount.
18. Raise up the vehicle and drain the transmission fluid. Refer to the service information.
19. Remove the front wheels. Refer to the service information.
Page 11 of 22
20. Set the steering column to the center tilt position and to the center telescopic position. Center the steering wheel spoke angle and install a steering wheel holder.
21. Remove the steering joint cover.
22. Hold the spline shaft on the column with a piece of wire between the joint yoke of the spline and the joint yoke of the spline tube to prevent the lower spline shaft from coming out.
Page 12 of 22
23. Remove the steering joint bolt.
24. Disconnect the steering joint from the pinon shaft.
25. Remove the center guide (if equipped) and discard it.
Page 13 of 22
26. Remove the flange bolt and self-locking nuts, then disconnect the lower arm from the lower arm ball joint.
NOTE:
• Use new self-locking nuts and the flange bolt during reassembly.
• Tighten the self-locking nuts and the flange bolt in the sequence shown.
27. Remove the self-locking nut and the flange nut while holding the joint pin with a hex wrench and remove the stabilizer link.
Page 14 of 22
28. Disconnect the connector and remove the secondary HO2S.
29. Remove the under-floor TWC and the gaskets.
30. Lift and support the engine with a transmission jack and a wood block under the oil pan and remove the torque rod.
31. Remove the torque rod bracket as needed.
Page 15 of 22
32. Attach a wood block (A) to the lower center of the front subframe, attach a transmission jack (C) to the center of the wood block. Support the front subframe securely by raising the transmission jack, remove the front subframe mounting bolts (D) and the subframe rear stay mounting bolts (E).
33. Lower the jack slowly until the subframe of the body has dropped about 30 mm.
NOTE: Do not lower the subframe more then required.
34. Remove the steering gearbox stays and remove the gearbox washer.
Page 16 of 22
35. Remove the pinon shaft grommet.
36. Disconnect the connectors and remove the harness clamp.
NOTE: To prevent damage, cover the solenoid wire harness connector using a shop towel.
37. Disconnect the connector.
For 2WD models, go to step 46.
For AWD models, continue to the next step.
Page 17 of 22
38. Remove the front floor undercover.
NOTE: The retainer clips stay in the front floor under cover.
39. Remove the front fuel tank guard.
40. Remove the canister guard.
Page 18 of 22
41. Remove the front center member.
42. Remove the propeller shaft protector.
Page 19 of 22
43. Make a reference mark across the No. 1 propeller shaft, transfer the companion flange, then remove the No. 1 propeller shaft flange bolts.
44. Make a reference mark across the No. 2 propeller shaft, the rear differential companion flange, then remove the No. 2 propeller shaft flange bolts.
45. Remove the center support bearing mounting bolts.
Page 20 of 22
46. Remove the torque converter cover.
47. Remove the 8 torque converter bolts.
48. Disconnect the left driveshaft inboard joint and secure the driveshafts to the body with straps.
Page 21 of 22
49. Disconnect the right driveshaft inboard joint and secure the driveshaft to the body with straps.
50. Remove the intermediate shaft bolts.
Page 22 of 22
51. Remove the intermediate shaft.
NOTE: Hold the intermediate shaft horizontal until it is clear of the differential to prevent damaging the oil seal.
52. Check that the transmission is free of hoses and electrical wiring, lower the transmission by loosening the wing nut of the engine support hanger and tilt the engine just enough for the transmission to clear its end from the side frame. Slide the transmission away from the engine, then remove the transmission from the vehicle.
NOTE: Be careful not to drop the torque converter.
53. Install the new CVT with the new torque converter installed.
NOTE: It is very important to use the new transmission warmer that comes with the CVT instead of re-using the old one to avoid contaminating the new CVT.
54. Install all removed parts in the reverse order of removal.
55. Fill the CVT with fluid. Refer to the service information.
56. Do a wheel alignment. Refer to the service information.
57. Do a VSA sensor neutral position memorization.
END

SEOCONTENT-END

SEOCONTENT-START

June 2021
Product Update: 2016-20 HR-V Continuously Variable Transmission (CVT) Software Update and CVT
Premature Belt Deterioration Warranty Extension
What is the reason for this notice?
Honda is conducting a product update to your 2016-20 HR-V. The current continuously variable transmission (CVT)
software does not properly monitor internal fluid pressure and detect early CVT belt failure. This can possibly cause
the vehicle not to move when accelerating. Honda is providing a product update with new CVT software to fix this
issue.
In addition, to ensure confidence in our product and due to the possibility of early deterioration of the CVT belt,
American Honda is extending the warranty coverage on these CVT’s to 7 years from the original date of purchase or
150,000 miles, whichever comes first. This warranty extension provides coverage for the original owner and any
subsequent owners. The product update must be completed before the extended warranty coverage will take effect.
What will Honda do?
You can contact any authorized Honda dealer for an appointment to have your vehicle’s CVT software updated for
FREE. After completing the software update the dealer will perform an inspection of the CVT transmission. If the CVT
passes inspection, then no further action is needed. If the CVT fails the inspection, the dealer will replace your
vehicle’s CVT transmission for FREE. Please plan to leave your vehicle at the dealer for at least one day to allow
them flexibility in scheduling.
If you previously paid to have your CVT replaced due to CVT belt deterioration and/or breakage, you may be eligible
for reimbursement, even if you no longer own the vehicle. Refer to the attached reimbursement instructions for
eligibility requirements and the reimbursement procedure.
If, after the software update, the MIL illuminates and DTC P721E is set during the extended warranty term, bring your
vehicle to a Honda dealer to have it inspected. If the CVT fails the inspection, then the dealer will replace your
vehicle’s CVT transmission for FREE. Please plan to leave your vehicle at the dealer for at least one day to allow
them flexibility in scheduling.
California owners only
The DMV will not renew your registration until the emissions recall has been completed. After completing the software
update, your dealer must give you a Vehicle Emission Recall – Proof of Correction certificate. Please make sure the
dealer completes and gives you the certificate. Keep the certificate for your records as proof that the emissions recall
was completed. The warranty extension repair (if needed) will have no impact on your vehicle registration. Submit the
certificate to the DMV only if the DMV requests it.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2016-20 HR-V involved in this product update. If this
is not the case, or the name/address information is not correct, please fill out and return the enclosed postage-paid
Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice or need assistance with locating a Honda dealer, please call American
Honda’s Customer Support & Campaign Center at 1-888-234-2138. You can also visit askdave.honda.com to use our
24/7 virtual agent or locate a dealer online at www.hondacars.com. Customers in U.S. territories, please contact your
local distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Product Update – Service Bulletin #21-046 / Defect #6MT
Warranty Extension – Service Bulletin #21-047 / Defect #6M9
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Dear FIRSTNAME LASTNAME
Actualización de producto: Actualización del programa de la transmisión continuamente variable (CVT) y
Extensión de garantía por el deterioro prematuro de la correa de la CVT de la HR-V 2016-2020
¿Cuál es el motivo de esta notificación?
Honda está realizando una actualización de producto a su HR-V 2016-2020. El programa actual de la transmisión
continuamente variable (CVT) no monitorea adecuadamente la presión interna de fluido y no detecta una falla
prematura de la correa de la CVT. Esto puede ocasionar que el vehículo no se mueva cuando se acelera. Honda
está proporcionando una actualización de producto con el nuevo programa de la CVT para corregir este problema.
Además, para garantizar la confianza en nuestro producto y debido a la posibilidad de un deterioro prematuro de la
correa de la CVT, American Honda está extendiendo la cobertura de la garantía en estas CVT a 7 años de la fecha
original de compra o 150.000 millas, lo que ocurra primero. Esta extensión de garantía brinda cobertura al propietario
original y a cualquier propietario subsiguiente. La actualización de producto debe ser completada antes de que la
cobertura de la garantía extendida tome efecto.
¿Qué hará Honda?
Usted puede comunicarse con cualquier concesionario Honda autorizado para coordinar una cita para actualizar el
programa de la CVT del vehículo, de forma GRATUITA. Después de completar la actualización del programa el
concesionario realizará una inspección de la transmisión CVT. Si la CVT pasa la inspección, no se necesita ninguna
acción adicional. Si la CVT no pasa la inspección, el concesionario reemplazará la transmisión CVT de su vehículo
de forma GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para
permitir flexibilidad en la programación de la cita.
Si usted anteriormente ha pagado por el reemplazo de la CVT debido a deterioro y/o ruptura de la correa de la CVT,
usted puede calificar para un rembolso, aunque ya no sea el propietario del vehículo. Consulte las instrucciones para
reembolso que se encuentra anexa para ver los requisitos de elegibilidad y el procedimiento de reembolso.
Si, después de la actualización del programa, la MIL se enciende y el código DTC P721E se genera durante el
término de la garantía extendida, traiga su vehículo a un concesionario Honda para que sea inspeccionado. Si la
CVT no pasa la inspección, entonces el concesionario reemplazará la transmisión CVT de su vehículo de forma
GRATUITA. Por favor haga planes para dejar su vehículo en el concesionario por lo menos un día, para permitir
flexibilidad en la programación de la cita.
Solamente propietarios en California
El DMV no renovará su registro hasta que la campaña de emisiones haya sido completada. Después de completar la
actualización del programa, su concesionario debe entregarle un certificado de Prueba de Corrección – Campaña de
emisiones del vehículo (Vehicle Emissions Recall – Proof of Correction). Por favor asegúrese que el concesionario
complete y le entregue el certificado. Mantenga el certificado para sus registros como prueba que la campaña de
emisiones fue completada. La reparación de la extensión de garantía (si es necesaria) no tendrá impacto en el
registro del vehículo. Envíe el certificado para el DMV solamente si el DMV lo solicita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendatario actual de un vehículo HR-V 2016-2020 el cual
forma parte de esta actualización de producto. Si no es el caso, o si la información de nombre/dirección no está
correcta, por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto actualizaremos
nuestros registros.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un
concesionario Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al
1-888-234-2138. Usted también puede ubicar un concesionario en línea en www.hondacars.com. Los clientes en
territorios de Estados Unidos, por favor comuníquense con su concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
Actualización de producto – Boletín de Servicio #21-046 / Defecto #6MT
Extensión de garantía – Boletín de Servicio #21-047 / Defecto #6M9
Junio de 2021 Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Estimado [FIRSTNAME LASTNAME:
Instructions for Reimbursement
Honda Warranty Extension 6M9
Eligibility Requirements
You may be eligible for reimbursement if you meet all the requirements:
• You paid to have your vehicle’s continuously variable transmission (CVT) replaced because of early
deterioration.
• Repairs were made prior to the notice date; repairs made after the notice date must be administered by a
Honda dealer.
• You owned the vehicle at the time of repair. You are still eligible if you no longer own the vehicle.
• You provide a paid invoice.
Please complete this form and attach the items listed below. Failure to include all requested information will result
in delays and possible denial of your request.
Your invoice must include:
1. Vehicle Identification Number (VIN)
2. Name and Address of the repair facility
3. Diagnosis and itemized cost of repair – parts and labor
4. Date the work was completed
5. Proof of Payment – copy of the canceled check, bank statement, or credit card receipt showing that you paid for the
repair. Cash payments must be documented on the invoice and a cash payment receipt must be provided.
Please submit copies only. These documents will not be returned.
Repairs were performed at (check one):  Authorized Honda Dealer  Independent Repair Facility
Return Your Reimbursement Request Form and Requested Documents
Via Fax: (310) 224-6051
Via Mail: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Fill-in the information below – Please print)
Your Name:
Home Address: Apt.#:
City: State: ZIP:
Daytime Phone: Cell
Phone:
Vehicle Identification Number
e-mail Address:
Total Amount Requested: $
Repair cost only. Incidental expenses (rental, fuel, loss of wages, etc.) are not covered.
If you have any questions about this form, please contact American Honda’s Customer
Support & Campaign Center at 1-888-234-2138
Instrucciones para el reembolso
Extensión de garantía Honda 6M9
Requisitos de elegibilidad
Usted puede calificar para un reembolso si cumple con todos los requisitos:
• Usted anteriormente ha pagado por el reemplazo de la transmisión continuamente variable (CVT) del vehículo debido a un
deterioro prematuro.
• Las reparaciones se realizaron previamente a la fecha de la notificación; las reparaciones realizadas después de la
fecha de la notificación deben ser administradas por un concesionario Honda.
• Usted era el propietario del vehículo en el momento de la reparación. Usted todavía puede calificar aunque no sea el
propietario actualmente.
• Usted demuestra una factura pagada.
Por favor complete este formulario y adjunte los elementos enumerados a continuación. De no incluir toda la información
requerida resultará en un retraso y posiblemente el rechazo de su solicitud.
Su factura debe incluir:
1. Número de identificación del vehículo (VIN)
2. Nombre y dirección de la instalación que realizó la reparación
3. El diagnóstico y el costo desglosado de la reparación – repuestos y mano de obra
4. La fecha de cuando se realizó el trabajo
5. Prueba de pago – una copia del cheque cancelado, estado de cuenta bancario o recibo de cargo a tarjeta de crédito mostrando
que usted pagó por la reparación. Los pagos en dinero en efectivo deben estar documentados en la factura y un recibo de pago
en efectivo debe ser suministrado.
Por favor envíe copias solamente. Estos documentos no serán devueltos.
Las reparaciones fueron realizadas en un (marque uno):  Concesionario autorizado Honda
 Centro de reparación independiente
Regrese el formulario de Solicitud de reembolso y los documentos requeridos
Por Fax al: (310) 224-6051
Por correo a: American Honda Motor Co., Inc.
American Honda Customer Support & Campaign Center
P.O. Box 2964
Torrance, CA 90509-2964
(Llene la información a continuación – Por favor escriba en letra legible)
Su nombre:
Dirección de domicilio: # de apartamento:
Ciudad: Estado: Código postal:
Número de
teléfono
durante el día:
Número
de
teléfono
celular:
Número de identificación del
vehículo:
Dirección de correo electrónico:
Monto total solicitado: $
Solamente el costo de la reparación. Los gastos incidentales (alquiler, combustible, pérdida de salario, etc.) no serán cubiertos.
Si tiene alguna pregunta acerca de este formulario, por favor comuníquese con el Centro
de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138

SEOCONTENT-END