April 8, 2021 NHTSA CAMPAIGN NUMBER: 21V249000
Broken plate(s) may cause a sudden drop to the vehicle height, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V249
Potential Number of Units Affected 89
Honda (American Honda Motor Co.) is recalling certain 2021 CBR1000RR-R Fireblade SP motorcycles. The rear cushion connecting plate(s) may have been installed incorrectly, which may cause the plate(s) to break.
Honda will notify owners, and dealers will inspect and, as necessary, replace both rear cushion connecting plates free of charge. Owner notification letters were mailed June 7, 2021. Owners may contact Honda Powersports customer service at 1-866-784-1870. Honda’s number for this recall is KL9.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
April 09, 2021
2021 CBR1000RR-R (SP) – REAR CUSHION CONNECTING PLATES
On April 05, 2021, Honda issued a Stop Sale Notice for CERTAIN 2021 CBR1000RR-R (SP) motorcycles to inspect the rear cushion connecting plates. It is possible the plate(s) was incorrectly installed at the factory. An incorrectly installed plate can break, increasing the risk of a crash or injury.
Honda Powersports dealers will inspect the rear cushion connecting plates to determine if they were installed correctly at the factory. If a part is found to be incorrectly installed, the dealer will replace the original connecting plates with new connecting plates and seals.
This Service Bulletin includes all of the information to perform this repair.
Honda intends to notify customers with affected vehicles via letter in May 2021 advising to make an appointment with an authorized Honda Powersports dealer to perform the recall inspection and, if necessary, repair the motorcycle by replacing the original connecting plates with new connecting plates and seals.
Only the specific 2021 CBR1000RR-R (SP) motorcycles in the VIN range below are affected.
- To search for applicable recalls on a specific unit, you must use Unit Information on iN.
- To manage your affected inventory, you must use eResponsibility Report on iN.
If a rear cushion connecting plate is found to be incorrectly installed and a repair is needed, contact TechLine for repair determination and parts information.
|DEALER REPAIR RESPONSIBILITY
TEMPLATE CLAIM INFORMATION
After completing an inspection resulting in a GOOD result (plate installed correctly – no repair needed), immediately submit the following:
- One template claim per VIN using template information KL9A for INSPECTION ONLY (see below).
After completing an inspection resulting in a NO GOOD result (plate installed incorrectly repair needed) AND the repair has been completed, immediately submit the following:
- One template claim per VIN using template information KL9B for INSPECT AND REPAIR (see below)
|INSPECT AND REPAIR||KL9B||0.9|
CLAIM FILING QUESTIONS
If you have any warranty administration questions relating to template claims and/or claim filing procedures, please contact:
Motorcycle Warranty Online: iN > Service > Warranty & HondaCare > Warranty Connect Filing
If you have any technical questions relating to the repair procedure, please contact:
Motorcycle TechLine Online:
iN > Service > TechLine > TechLine Connect
RECALL REPAIR IDENTIFICATION
There is no physical punch mark associated with this repair. You must use Unit Information on iN to determine if a repair has been performed.
RECALL INSPECTION PROCEDURE
- Visually check that the bores of the left and right rear cushion connecting plates are facing outside.
The cushion connecting plate bolt head and nut should both be recessed into the bores of their plates if installed correctly (as shown).
|Bore of plate facing outside and bolt head/ nut recessed into bore.||Bore of plate facing inside and bolt head/ nut flush against plate.|
- If the motorcycle has the plates installed correctly, no repair is needed. Immediately file warranty template claim KL9A for INSPECTION ONLY.
- If the motorcycle does not have a plate installed correctly, a repair is needed. Contact TechLine for repair determination and parts information. DO NOT file a warranty claim at this time.
RECALL REPAIR PROCEDURE
After contacting TechLine and receiving repair determination and parts information, refer to the 2021 CBR1000RR-R (SP) Service Manual to perform the recall repair by removing the original connecting plates and replacing with new connecting plates and seals.
NHTSA Recall 21V-249
IMPORTANT SAFETY RECALL
This notice applies to your vehicle:
Dear Honda Powersports Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
WHAT IS THE REASON FOR THIS NOTICE?
Honda has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year CBRIOOORRR Fireblade SP motorcycles. During the manufacturing process, the rear cushion connecting plate may have been installed incorrectly, improperly securing the plate to the chassis of the vehicle. With continued use, the plate may break suddenly, causing a drop to the vehicle height and increasing the risk of a crash or injury.
WHAT WILL HONDA DO?
The dealer will visually inspect the left and right rear cushion connecting plates and, if improperly installed, replace with new connecting plate(s) and hardware, free of charge.
WHAT SHOULD YOU DO?
Please call any authorized Honda Powersports dealer and make an appointment to have the rear cushion connecting plates inspected and, if improperly installed, replaced with new connecting plate(s) and hardware, free of charge. Once you schedule an appointment for your motorcycle, be advised that the inspection and replacement, if necessary, may take approximately 1 hour to complete. However, your dealer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your motorcycle available for a longer period of time. If you are not the only rider of this motorcycle, please advise all other riders and passengers of this important safety information.
CHECK YOUR MOTORCYCLE FOR OPEN RECALLS
You can check your motorcycle’s eligibility for repair under this or any other recall. Please access the Honda recall lookup tool at www.powersports.honda.com/recalls and enter your Vehicle Identification Number (VIN).
If you paid out of pocket to have these specific recall repairs performed on your vehicle, you may be eligible for reimbursement; please contact Honda Powersports Customer Service at: (866) 784-1870 to determine potential 0000005 eligibility and for instructions on how to request reimbursement.
You received this recall notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner of this motorcycle. If this is not the case, or if any of the information is incorrect, please complete, sign and return the Information Change Card and we will update our records. If you are a lessor of this motorcycle, Federal Regulations require you to forward this notice to your lessee within ten days.
DO YOU STILL HAVE MORE QUESTIONS?
Should you have any questions about this recall, please contact your authorized Honda motorcycle dealer. Should you need additional assistance, you may contact Honda Powersports Customer Service toll free at (866) 784-1870.
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your motorcycle without charge and within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. Alternatively, you may call the NH TSA toll-free Vehicle safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
We apologize for any inconvenience this recall may cause you.
American Honda Motor Co., Inc.
Campaign #KL9 / Service Bulletin: MTB-17719
Mayo de 2021
Campaña NHTSA 21V-249
CAMPAÑA DE SEGURIDAD IMPORTANTE
Este aviso corresponde a su vehículo:
Estimado cliente de Honda Powersports:
Le enviamos este aviso de acuerdo con la National Trafic and Motor Vehicle Safety Act (Ley Nacional de Tránsito y Seguridad de Vehículos Motorizados).
¿CUÁL ES EL MOTIVO DE ESTE AVISO?
Honda ha determinado que existe un defecto relacionado con la seguridad de vehículos motorizados en ciertas motocicletas CBRIOOORR-R Fireblade SP modelo 2021. Durante el proceso de fabricación, la placa de conexión del cojín trasero puede haberse instalado incorrectamente, Io que aseguraría inadecuadamente la placa al chasis del vehículo. Con el uso continuo, la placa podría romperse repentinamente, haciendo que la altura del vehículo disminuya y aumentando el riesgo de sufrir un choque o lesiones.
¿QUÉ HARÁ HONDA?
El concesionario inspeccionará visualmente las placas conectoras traseras izquierda y derecha del cojín y, si están instaladas de forma inadecuada, las reemplazará con placas conectoras y herrajes nuevos, sin cargo.
¿QUÉ DEBE HACER?
Llame a cualquier concesionario Honda Powersports autorizado y haga una cita para que inspeccionen las placas conectoras del cojín trasero y, si están instaladas de forma inadecuada, las reemplacen con placas conectoras y herrajes nuevos, sin cargo. Una vez que haya coordinado la cita para su motocicleta, tenga en cuenta que la inspección y el reemplazo, de ser necesario, pueden llevar aproximadamente 1 hora. Sin embargo, su concesionario puede brindarle un mejor cálculo de la cantidad de tiempo total para esta visita de servicio, ya que podría ser necesario que deje su motocicleta por un período más prolongado. Si usted no es la única persona que usa la motocicleta, notifique a los otros conductores y pasajeros de esta información importante.
(866) 784-1870 0 usar la opción “find a dealer” (“buscar concesionario”) en www.powersports.honda.com.
VERIFIQUE SU MOTOCICLETA EN RELACIÓN CON CAMPAÑAS EN CURSO
Puede comprobar la elegibilidad de su motocicleta para recibir reparaciones bajo esta o cualquier otra campaña. Vaya a la herramienta Honda Recall Lookup (Búsqueda de campañas de Honda) en www.powersports.honda.com/recalls e ingrese el número de identificación de su vehículo (VIN).
INFORMACIÓN DEL PROPIETARIO
Si usted pagó de su bolsillo para que le hagan a su vehículo las reparaciones específicas de esta campaña, es posible que sea elegible para un reembolso. Póngase en contacto con el servicio al cliente de Honda Powersports, llamando al (866) 784-1870 para determinar la potencial elegibilidad y para recibir instrucciones sobre cómo pedir el reembolso.
Usted recibió este aviso de campaña porque las regulaciones gubernamentales requieren que se envíe una notificación al último propietario conocido que figure en los registros. Nuestros registros se basan principalmente en registros estatales y datos de títulos de propiedad, los cuales indican que usted es el propietario actual de esta motocicleta. Si este no es el caso, o si alguno de los datos es incorrecto, complete, firme y devuelva la Information Change Card (Tarjeta de cambios en la información) y nosotros actualizaremos nuestros registros. Si usted es arrendador de esta motocicleta, las regulaciones federales requieren que envíe este aviso a su arrendatario dentro de un lapso de diez días.
¿TIENE MÁS PREGUNTAS?
Si tiene alguna pregunta sobre esta campaña, comuníquese con su concesionario de motocicletas Honda autorizado.
Si necesita asistencia adicional, puede llamar a Atención al Cliente de Honda Powersports sin cargo al (866) 784-1870. Si cree que American Honda o el concesionario no han reparado o no son capaces de reparar el defecto de su motocicleta sin costo y en un plazo razonable (60 días a partir de la fecha del primer contacto con el concesionario para solicitar una cita de reparación), puede presentar una queja a: Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590. También puede llamar a la línea gratuita de seguridad vehicular de la NHTSA al 1-888-327-4236 (TTY 1-800-424-9153), o visitar http://www.safercar.gov.
Solicitamos disculpas por cualquier molestia que esta campaña pueda ocasionarle.
American Honda Motor Co., Inc.
Productos para deportes motorizados
Campaña n.? KL9/BoIetín informativo sobre servicio: MTB-17719
April 8, 2021
Mr. Jeffrey Giuseppe
Associate Administrator for Enforcement
National Highway Traffic Safety Administration
Attn: Recall Management Division (NVS-215)
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Dear Mr. Giuseppe:
In accordance with the National Traffic and Motor Vehicle Safety Act and 49 CFR Part 573 Defect and Noncompliance and Responsibility Reports, Honda is submitting the enclosed Defect Information Report regarding a safety recall of certain 2021 model year Honda CBR1000RR-R Fireblade SP to address a defect with the rear cushion connecting plate.
If you have any questions about this report, please feel free to contact me.
AMERICAN HONDA MOTOR CO., INC.
Product Regulatory Office
Defect Information Report
Name of manufacturer: Honda Motor Co., Ltd., Kumamoto Factory
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
Identification of potentially affected vehicles:
|Make/Model||Model Year||Dates of Manufacture||Number of Vehicles|
|Number of Vehicles||2021||04/28/2020 – 07/29/2020||89|
Description of the basis for the determination of the recall population:
The recall population was determined based on manufacturing records. The production range reflects all possible vehicles that could experience the problem.
Description of how the vehicles being recalled differ from similar vehicles not included in the recall:
All vehicles produced within the dates of manufacture ranges specified above may be affected. As a process improvement, the rear cushion connecting plate assembly now includes visual references for correct and incorrect installation. In addition, a visual inspection with check marks have been implemented to the assembly inspection process.
Identification of affected component:
Component: Plate, Cushion Connecting
Part No.: 52471-MKR-D10
Total number of potentially affected vehicles: 89
Percentage of affected vehicles that contain the defect: 1%
The percentage of affected vehicles that contain the defect is unknown as it is not possible to estimate the potential for mis-assembly based on manufacturing records. Although the listed estimated percentage does not accurately reflect currently known information, a 1% defect rate is being used to comply with previous NHTSA requests.
During the assembly process, the rear cushion connecting plate may have been installed incorrectly with the counterbore side facing the wrong direction (reverse), improperly securing the plate to the chassis of the vehicle. With continued use of a vehicle in which the rear cushion connecting plate was incorrectly installed, the plate may break suddenly, causing a drop to the vehicle height, and increasing the risk of a crash or injury.
Chronology: June 26, 2020
The first occurrence of the issue took place on a vehicle in France. The vehicle was repaired under warranty due to complaints of an abnormal noise coming from the rear suspension.
July 14, 2020
Through a quality inspection process at Honda’s Kumamoto factory, an abnormal noise was heard. Several vehicles were found to have had the rear cushion connecting plate incorrectly installed and were corrected.
August 28, 2020
September – October 2020
February 22, 2021
Honda received the second report on the issue for the Japanese market, which indicated a sudden drop of vehicle height was experienced. The rear cushion connecting plate was found to be broken.
February – March 2021
Honda further investigated the issue of abnormal noise with warranty repairs globally and found that for production prior to July 2020, the rear cushion connecting plate(s) were incorrectly assembled with the outside facing in (reverse).
April 1, 2021
Honda determined that a defect related to motor vehicle safety existed and decided to conduct a safety recall.
As of March 29, 2021, Honda has not received any warranty claims, field reports, nor reports of crashes or injuries related to this issue for the US market.
Program for remedying the defect:
Registered owners of all affected vehicles will be contacted by mail and asked to bring their vehicle to an authorized Honda motorcycle dealer. The dealer will visually inspect the left and right rear cushion connecting plates and, if improperly installed, replace with new connecting plates and hardware.
The notification date to dealers: April 5, 2021
The estimated date to start notifications to owners: June 7, 2021
Representative copies of all notices, bulletins and other communications:
A copy of the dealer service bulletin, the final customer notification letter and other dealer communication will be submitted to your office as soon as possible.
A draft of the owner notification letter will be submitted to your office as soon as possible.
Manufacturer’s campaign number: KL9
1 Affected Product
9 Associated Documents
Remedy Instructions and TSB
Defect Notice 573 ReportRCLRPT-21V249-3283
Manufacturer Notices(to Dealers,etc) – Re: 2021 CBR1000RR-R (SP) STOP SALE NOTICE REAR CUSHION CONNECTING PLATERCMN-21V249-4161
ISSUED Owner Notification Letter(Part 577)RCONL-21V249-2639
Manufacturer Notices(to Dealers,etc) – Re: SERVICE BULLETIN NOW AVAILABLE – 2021 CBR1000RR-R (SP) REAR CUSHION CONNECTING PLATESRCMN-21V249-0066
Recall Quarterly Report #1, 2021-2
Recall Quarterly Report #3, 2021-4RCLQRT-21V249-0661
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