Comments on: Warranty Extension: 2009-2014 Honda Pilot Front Suspension Rear Lower Arm Bushing

By: Minty1

Minty1 — Fri, 13 Sep 2019 18:00:33 +0000

Funny how my Dealer never noticed all bushes leaking until the first service after my warranty just ran out… I smell a $2000 scam. I’m sure if they repaired it under warranty they would only get a fraction of that cost from Honda..

By: Jim Dietz

Jim Dietz — Sun, 28 Jul 2019 03:47:51 +0000

In February of 2018 my 2013 Pilot had 108,000 miles. I had the dealer look at them and was told they were not bad enough. Now the car had 140,000 miles and they are bad enough. But out of the warranty! They want over $900 to replace. The parts are about $100, and they are telling me at least 4 hours of shop time. I see the 1.6 hours listed in the bulletin, but feel that is for both sides. Thoroughly pissed off. This is my 5th Honda and I feel like I am being taken advantage of.

By: Patrick Zyung

Patrick Zyung — Wed, 01 May 2019 11:17:56 +0000

In reply to Patrick Zyung. Now , the Honda case manager has informed that since Schaumburg Honda never inputted the correct information into their database, e.g. my complaint of squeaking noises, my complaint of rattling noises, a clicking sound when I turn full right or left, that my request to repair the front rear lower arm bushing is unfounded and that the extended warranty expired, so I have no other choice but to pay out-of-pocket for the bushing repair. They quoted me $1,130, plus $169 to do the alignment. I extremely detest those who question my integrity and those who try to cheat and act fraudulently. Schaumburg Honda and Honda Corporate is just that.

By: Patrick Zyung

Patrick Zyung — Fri, 26 Apr 2019 07:55:55 +0000

In reply to Kelly Carruthers.

Similar situation here. I have a 2013 Pilot. Since 2014, I have been complaining about squeaky noises coming from the front end of the vehicle. Honda has always negated any responsibility and said that they could not replicate the noise or could not find the sources of the noise.

After I received the August 2015 notice that bushings would have an extended warranty covering 7 years/100,000 miles, I immediately brought Pilot into Honda. Again Honda told me that they could not any problems. Then I brought it in again in 2017, to complain about noises. Nothing found.

Yesterday I took my Pilot in for brake vibration and squeaky noises again. This time, Honda informs me that the bushings are bad and need replacement. A “discounted” quotation of $1,500. However, now my Pilot has 109,000 miles and conveniently the bushings extended warranty has expired.

I also paid (plus interest, as it was financed) for a regular Honda Extended Service Contract when I purchased the Pilot – 8 years/120,000 miles (I believe). However, Honda has no record of this extended warranty. Ridiculous. I have the bill of sale, stating the extended warranty.

I have been polite with the Honda service person, but now, I am getting frustrated. It’s like I have to defend myself and prove things to Honda, in order to get what I had requested or paid for. The burden is all on me, the customer.

By: Kelly Carruthers

Kelly Carruthers — Sun, 03 Feb 2019 18:23:22 +0000

Hello,
As I was preparing files for tax season, I came across the warranty extension letter dated August 2015. This year I have spent $2,975.98 on three visits to two different Honda dealers based on noise and leakage while driving. Neither dealership mentioned or checked to see if the cause of the damage was from the Front Suspension Rear Lower Arm Bushing. In fact, the first dealer required a $129.95 diagnostic before they would even hypothesizing the cause of the noise. They then diagnosed that the front strut assy was busted causing a rough ride and wheel bearing deterioration as well as the front sway bar links with excessive play and one broken all when my 2014 Pilot had 68,178 miles and only 4 years and 5 months old. I was told none of the repairs are covered by my warranty since it was over 65,000. Since that first repair, I still heard the noise and took it to another shop where the front wheel rim needed replacing with additional wheel bearings. Took it back to the second shop shortly afterwards when there were still vibrations and they found the tie rods had to be replaced. There is still a little vibration and noise, but not nearly what it had been. All of these repairs before my Pilot turned 5 years and only local and highway driving, no off road even though it is a 4 wheel drive vehicle. My 1998 Honda Accord is still on the road with little issues. My 2014 Pilot has been a mechanical disappointment. I feel all of these repairs should be covered under the extended warranty.